Telecommunication

Financial Operations Customer Financial Management

Responsibilities Creation of feasibility studies, conceptual design and business blueprints, Project documentation of authorization and test concepts Concept-based Customizing, Interface development, performance optimization, Support of customers regarding creation and establishment of Change Management Coordination of Projects Leadership, Coaching and Reviews of project teams Support in the areas such as migration, interfaces, authorizations and customer-specific modifications Development of training material and delivery of customer-specific trainings Support after implementation of projects Knowledge in RDS BRIM - SAP Billing and Revenue Innovation Management Knowledge in the Industry 2012 Curriculum: SAP for Telecommunications (http://valueuniversity.wdf.sap.corp:1080/CourseDetails.aspx?cid=70167150&currID=5528) Knowledge in RKT - SAP for Telecommunications Knowledge in Business Process Framework (eTOM) especially billing and revenue management Cross Applications Process Areas Revivable and Payment handling SD Credit and Collection Management FI-CO Online Bill Presentment Netweaver (BI, PI) Financial Customer Care CRM Dispute Management Convergent Charging See also the corresponding Customer Centric Processes from eTOM: Complaint-to-Solution (Usage-To-Payment) Certification Relevant certifications can be found on the Portal: List of Certifications Essential Qualif. Required Proficiency

Skills Category / Qualification Product and Computing Skills PACE Telco - Customer Financial Management Product Knowledge - Application Skills BI Business Information Warehouse CRM- CIC Customer Interaction Center CRM-CMG Case Management FI-GL General Ledger Accounting IS-T IS Component Telecommunications IS-T-CA Contract Accounting IS-T-CA-INV Invoicing Product Knowledge - Technical Skills BC-DWB ABAP Workbench Netweaver Technologies (BW, XAP, MDM, Enterprise Portal) IS-T-TO Tools IS-T-TO-MI Migration IS-T-TO-PW Print Workbench Relevant Releases ERP 6.0 EHP 6 Customer Education Courses consultants are able to deliver AC240 Contract Accounts Receivable and Payable BC400 ABAP Workbench Foundations CR100 CRM Customizing Fundamentals CR410 CRM Interaction Center WebClient CR580 SAP CRM User Interface IUT260 IC WebClient for Utilities SAPCRM 95 SAP CRM Solution Overview

Comments

1 3 3 2 4 1

new in edition 2013

2 1 2 3 3 4 2 3 2 2 2 2 new in edition 2013

new in edition 2013

Telecommunication

CRM for Telecommunications

Responsibilities Creation of feasibility studies, conceptual design and business blueprints, Project documentation of authorization and test concepts Concept-based Customizing, Interface development, performance optimization, Support of customers regarding creation and establishment of Change Management Coordination of Projects Leadership, Coaching and Reviews of project teams Support in the areas such as migration, interfaces, authorizations and customer-specific modifications Development of training material and delivery of customer-specific trainings Support after implementation of projects Knowledge in RDS BRIM - SAP Billing and Revenue Innovation Management Knowledge in the Industry 2012 Curriculum: SAP for Telecommunications (http://valueuniversity.wdf.sap.corp:1080/CourseDetails.aspx?cid=70167150&currID=5528) Knowledge in RKT - SAP for Telecommunications Knowledge in Business Process Framework (eTOM) especially fulfilment Cross Applications Process Areas Order-To-Fulfill FI-CO Sales and Order Management RM-CA Contract and Change Management SD Order Fulfillment MM See also the corresponding Customer Centric Processes from eTOM: Netweaver (BI, EP, PI, MDM) Request-to-Answer Request-to-Change Termination-to-Confirmation Problem-to-Solution Order-to-Payment Certification Relevant certifications can be found on the Portal: List of Certifications Essential Qualif. Required Proficiency

Skills Category / Qualification Product and Computing Skills PACE Telco CRM Product Knowledge - Application Skills BW-BCT, BW-BEX, BC-BW CRM-BCM Business Communic. Mgmt S/W CRM-BF-BRF Business Rules Framework CRM-BTX-BF Basic Functions for Business Transactions CRM-BTX-PRV Provider Transactions CRM-BTX-SVO Service Transactions CRM-BTX-SRQ Service Request CRM-CHM Channel Management CRM-CMG Case Management CRM-IC Interaction Center Web Client CRM-IC-PRV Provider Transactions in Interaction Center CRM-IPC Internet Pricing&Configurator CRM-IT Telecommunications CRM-MD Master Data CRM-MKT Marketing CRM-SRP Service Resource Planning CS Customer Service IS-T-CC Convergent Charging IS-T-CA-INV Invoicing

Comments

2 3 4 4 2 2 2 2 4 4 4 4 4 2 2 2 1 1 new in edition 2013 new in edition 2013 new in edition 2013 new in edition 2013

Product Knowledge - Technical Skills BW Business Warehouse CRM-MW Middleware CA-GTF-BRF Business Rules Framework Relevant Releases CRM 7.0 EHP 2 Customer Education Courses consultants are able to deliver SAPCRM SAP CRM Solution Overview CR100 CRM Customizing Fundamentals CR410 CRM Interaction Center WebClient CR580 SAP CRM User Interface BC400 ABAP Workbench Foundations CR500 CRM Middleware CR700 CRM Service

2 4 3 2 1 2 4 new in edition 2013 new in edition 2013 4 new in edition 2013 2 2 3

Telecommunication

Billing, Invoicing & Presentment

Responsibilities Creation of feasibility studies, conceptual design and business blueprints, Project documentation of authorization and test concepts Concept-based Customizing, Interface development, performance optimization, Support of customers regarding creation and establishment of Change Management Coordination of Projects Leadership, Coaching and Reviews of project teams Support in the areas such as migration, interfaces, authorizations and customer-specific modifications Development of training material and delivery of customer-specific trainings Support after implementation of projects Knowledge in RDS BRIM - SAP Billing and Revenue Innovation Management Knowledge in the Industry 2012 Curriculum: SAP for Telecommunications (http://valueuniversity.wdf.sap.corp:1080/CourseDetails.aspx?cid=70167150&currID=5528) Knowledge in RKT - SAP for Telecommunications Knowledge of Business Process Framework (eTOM) especially Billing and revenue Management Cross Applications Process Areas Mediation FI Rating and Charging CO Billing SD Invoicing and Output Management CRM See also the corresponding Customer Centric Processes from eTOM: Netweaver (BI, PI) Usage-To-Payment Certification Relevant certifications can be found on the Portal: List of Certifications Essential Qualif. Required Proficiency

Skills Category / Qualification Product and Computing Skills PACE Billing, Invoicing & Presentment Product Knowledge - Application Skills CRM-Integ Customer Relationship Mgmt FI-GL General Ledger Accounting FIN-FSCM-BD Biller Direct IS-CC Convergent Charging IS-T-BI Billing in Contract Accounts IS-T-CA Contract Accounting IS-T-CA-INV Invoicing Product Knowledge - Technical Knowledge ABAP INet Java Programming (Biller Direct) INet XML IS-T-TO-MI Migration IS-T-TO-PW Print Workbench Relevant Releases ERP 6.0 EHP 6 SAP Convergent Charging 3.0 Customer Education Courses consultants are able to deliver AC235 Overview SAP Convergent Chargin AC236 SAP CC Technical Foundations AC240 Contract Accounts Receivable and Payable AC245 SAP Convergent Invoicing BC400 ABAP Workbench Foundations BIT100 SAP NetWeaver Integr. Technologie JA100 SAP J2SE Fundamentals

Comments

3 1 3 3 3 4 4 new in edition 2013 new in edition 2013 3 2 3 4 4 2 4

new in edition 2013

4 4 4 3 2 1 2

changed in edition 2013 new in edition 2013 new in edition 2013

new in edition 2013