Application of Information System in Dutch-Bangla Bank Limited.

Date of Submission: October 10, 2012

University of Dhaka Department of Banking Course name: Management Information System Course code: B-210

Submitted To : Mohammad Ariful Islam Lecturer Department of Banking and Insurance University of Dhaka.

Submitted By:

Sl no. 1. 2. 3. 4. 5.

Name Monija Khatun Sanzida Begum Mst. Samsunnaher Khatun Shatabdi Chowdury Erfanul Alam Siddiquee

ID No. 17-001 17-002 17-003 17-024 17-056

Signature

Letter of Transmittal

Date: 10 October, 2012 The Course Teacher Mohammad Ariful Islam Department of Banking University of Dhaka. Subject: Term paper on Application of Information system in DBBL.

Dear Sir, We write this letter to inform that we have prepared the report that you have assigned us and it is on application of information system in Dutch-Bangla Bank limited. It gave us an opportunity to know the how Dutch-Bangla Bank Limited (DBBL) does banking and analyze its business performance and competitive advantage practice by using an Information System. We have tried our best in preparing this term paper and hope it will satisfy your desire. We request you to excuse us for any mistake that may occur in the term paper despite of our best effort. We believe you will view our mistakes with your generous consideration.

Yours sincerely, Monjja khatun Sanzida Begum Samsunnaher khatun Shatabdi Chowdhury Erfanul Alam Siddique 17001 17002 17003 17024 17056

Acknowledgement

At first, we would like to thank the Almighty Allah. Then we express our thanks to our department and authorities for granting such an opportunity in these levels. We would like to express our gratitude to our honorable Sir, Mohammad Ariful Islam (Lecturer, Dept. of Banking and Insurance, University of Dhaka) for giving us such kind of report. This report is a part of "Management Information System". This course is very important for our study. And this report is one of the most important parts of this course. The topic of the report is Application of Information system in DBBL. We are really grateful to our teacher to give us such kind of report. It was totally assert for us to finish this report without your help. We have learned a lot of things from this report. It was a new concept to us that's why probably we may do some mistakes. We expect your kind consideration.

Executive Summary This report focuses on Information System application in Dutch Bangla Bank Limited. We have discussed about the overall idea of IS application of Dutch Bangla Bank limited. The total report can be divided into 3 board head. The first part includes acknowledgement, letter of transmittal. This part also includes the limitation of the study. In 2nd part which is main part of the report. In the final part we have tried to analysis the report and make recommendation. We also draw a conclusion on the above analysis. Information technology is reshaping the basic of business. Customer service, operations, products and marketing strategies and distribution are heavily or sometimes entirely depend on information technology. Information technology and its expense have become an everyday part of business life. An information system (IS) - or application landscape - is any combination of information technology and people's activities that support operations, management, and decision making. In a very broad sense, the term information system is frequently used to refer to the interaction between people, processes, data, and technology. In this sense, the term is used to refer not only to the information and communication technology (ICT) an organization uses, but also to the way in which people interact with this technology in support of business processes. As such, information systems interrelate with data systems on the one hand and activity systems on the other. An information system is a form of communication system in which data represent and are processed as a form of social memory. An information system can also be considered a semi-formal language which supports human decision making and action. Information systems are the primary focus of study for the information systems discipline and for organizational informatics.

Introduction: This report presents the application of Information system in Dutch-Bangla bank. How Dutch Bangla bank uses information system to improve its performance, the process of using information system, competitive advantage of information system, limitation & suggestion to improve the information system have provided here. Objective of the Report The purpose of this report is to find the application of information system in Datch-Bangla Bank. We discuss the advantage Datch-Bangla bank getting over other banks by using information system. This report help us to find the importance of Information system, there limitations & how to overcome this problems. Methodology of the study: We have less time to complete this term paper. Thats why we did not conduct any survey or market research. We tried to collect data from secondary sources. We have collected some published information from different sources. We gathered information from various textbooks, blogs, and websites. And then we have collected information DBBLs annual reports. We also took help from web site-www.dutcbanglabank.com. Limitation of the study While preparing this report we had faced so many problems. Those are as follows:-we didnt get enough information to complete the report. Because of short of time we could not seat for group meeting. We didnt collect data for the report.

Introducing the Information System: An information system can be defined technically as a set of interrelated components that collect process, store, and distribute information to support decision making and control in an organization. In addition to supporting decision making, coordination, and control information systems may also help managers and workers analyze problems, visualize complex subject and create new products. Information systems contain information about significant people, place, and things within the organization or in the environment surrounding it. By information we mean data that have been shaped into a form that is meaningful and useful to human beings. We know that todays business fully depends on information. If any organization competes with global market successfully then this company must collect more information regarding their business. Information systems have become essential for helping organizations deal with changes in global economies and the business enterprise. Information system provides firms with communication and analytic tools for conducting trade and managing business on a global scale. Information systems are the foundation of new knowledge based products and services in knowledge economics and help firms manage their knowledge assets

At last today it widely recognized that information systems knowledge is essential for managers because most organizations need information systems to survive and prosper. Information systems can help companies extend their reach to faraway location, offer new products and services, reshape jobs and work flows, and perhaps profoundly change the way to conduct business.

Dutch Bangla Bank Limited. Dutch-Bangla Bank Limited (DBBL) is Bangladesh's most innovative and technologically advanced bank. DBBL stands to give the most innovative and affordable banking products to Bangladesh. Amongst banks, DBBL is the largest donor in to social cause sin Bangladesh. It stands as one of the largest private donors involved in improving the country. DBBL is proud to be associated with helping Bangladesh as well as being a leader in the country's banking sector Dutch-Bangla Bank started operation is Bangladesh's first joint venture bank. The bank was an effort by local shareholders spearheaded by M Sahabuddin Ahmed (founder chairman) and the Dutch company FMO .From the onset, the focus of the bank has been financing high-growth manufacturing industries in Bangladesh. The rationale being that the manufacturing sector exports Bangladeshi products worldwide. Thereby financing and concentrating on this sector allows Bangladesh to achieve the desired growth. DBBL's other focus is Corporate Social Responsibility (CSR). Even though CSR is now a clich, DBBL is the pioneer in this sector and termed the contribution simply as 'social responsibility'. Due to its investment in this sector, DBBL has become one of the largest donors and the largest bank donor in Bangladesh. The bank has won numerous international awards because of its unique approach as a socially conscious bank. DBBL was the first bank in Bangladesh to be fully automated. The Electronic-Banking Division was established in 2002 to undertake rapid automation and bring modern banking services into this field. Full automation was completed in 2003 and hereby introduced plastic money to the Bangladeshi masses. DBBL also operates the nations largest ATM fleet and in the process drastically cut consumer costs and fees by 80%.Moreover, DBBL choosing the low profitability route for this sector has surprised many critics. DBBL had pursued the mass automation in Banking as a CSR activity and never intended profitability from this sector. As a result it now provides unrivaled banking technology offerings to all its customers. Because of this mindset, most local banks have joined DBBL's banking infrastructure instead of pursuing their own. Even with a history of hefty technological investments and even larger donations, consumer and investor confidence has never waned. Dutch-Bangla Bank stock set the record for the highest share price in the Dhaka Stock Exchange in 2008.DBBL was established under the Bank Companies Act 1991 and incorporated as a public limited company under the Companies Act 1994 in Bangladesh with the primary objective to carry on all kinds of banking business in Bangladesh. DBBL commenced formal operation from June 3, 1996. The Bank is listed with the Dhaka stock exchange limited and Chittagong stock exchange limited. DBBL is most widely recognized for its donations to social causes and its IT investment (largest ATM network). However it has recently stated that it will stop expansion on its ATM network as the current numbers 7have exceeded demand and hence diminishing returns (if any). Although it is widely believed it is a loss making/ subsidized unit which DBBL rationalizes as quasi CSR Mission Dutch-Bangla Bank engineers enterprise and creativity in business and industry with a commitment to social responsibility. "Profits alone" do not hold a central focus in the Bank's operation; because "man does not live by bread and butter alone". Vision Dutch-Bangla Bank dreams of better Bangladesh, where arts and letters, sports and athletics, music and entertainment, science and education, health and hygiene, clean and pollution free environment and above all a society based on morality and ethics make all our lives worth living. DBBL's essence and ethos rest on a cosmos of creativity and the marvel-magic of a charmed life that abounds with spirit of life and adventures that contributes towards human development.

Management overview: Organization management chart

CEO

Regional Manager

Regional Manager Branch Manager Branch Manager

Regional Manager

Branch Manager

Branch Manager

Branch Manager

Branch Manager

Information systems of Dutch-Bangla Bank Ltd: The information system of Dutch-Bangla Bank Ltd is different. Actually this bank completes their different types of work depending on computer technology. The branch of this bank is 65 but ATM Booth is current more than 1200. Without computer technology ATM Booth are fully unable to do the work. All branches of this bank also use computer for complete their different types of work such as maintaining employee records, payroll processing, accounts receivables, accounts payable stock control and other records. Dutch-Bangla Bank Limited (DBBL) undertakes a project with BASIS (Bangladesh Association of Software and Information Services) to award the best IT uses by Bangladeshi companies.

Dutch- Bangla Bank use computer widely implemented area for meeting the financial needs by saving computers access time globally. Customer can use a web browser to access their accounts, balance check books, transfer funds and even pay bills online. By using computer this bank serve some services these are: Money Link Phone Link Tele Banking ATM On Line Banking Debit Cards Credit Cards Smart Cards Money Link: The money links, the name of banks service automated teller machine service. Through this, customers are able to withdraw cash from their accounts, 24 hours a day, and seven days a week. Phone Link: The phone link represents a state of the art technology in the banking sector. Through this service, account holders may avail of the conveniences of doing a host of peripheral banking works on the phone. By dialing a designated number, customer receives automated response, which guides the caller step by step, through the transaction or operations. The following services are available to the account holders through phone-link service: Inquiry on product services. Change of accounts address. Informing the bank lost/captured money link ATM card. Stop cheque instruction. Order for pay order or DD preparation. Status inquires on remittance. Renew of FDR and other accounts opening assistance.

Tele Banking: It is another type of voice prompted electronic banking system in which a touch-tone phone is used. Here the services are: Check account balance. Receive balance and transaction reporting. Communicate with bank employee via e-mail.u8gh

ATM: ATM is a self service device for producing teller services to banks clients. This can be defined as tellers designed for unattended customer use. This is also a form of electrical fund transfer (EFT). The main services are: Cash Dispensing. Dispensing of travelers cheque and foreign currency. Deposit of cash. Deposit of cheque, pay order, draft etc. Transfer of funds between accounts. Bill payment. Full statement producing. Balance enquires. Request for cheque book. Notice of withdrawal. Pass book update. Different loan application and inquiries. Online Banking: To provide a world class banking support, DBBL uses world renowned Flex cube Core banking software developed by Oracle Financial Services Software (OFSS). The software was setup in a centralized data center in 2003 and all the then 17 branches were brought to on-line banking services in June 2004. Since then it has been the core application of the bank. Now the core banking system facilitates a customer to do all his banking transactions from any of our 111 branches. Since 2004, all new branches have opened with the standard online connectivity from the very first day of operation. The following services are available in this system. Review balance, loan interest rates, savings, checking, and transaction histories. Apply for a loan. Transfer of fund between accounts bearing the same account number or other authorized accounts. Review pay-off accounts, monthly payments and due dates. Down load accounts histories. Payment of bills from home or office.

Debit Card: Using debit card one can use his deposit money only, cash withdraw, and buying, paying bills etc can be done using this cards. Credit Card: There are various types of credit cards: Credit card Visa and Master card credit cards Charge card Smart Card: In smart card you can keep different types of information. For example one person may have different cards for different purposes so he has to carry a lot of cards. But if he uses smart cards he can get all cards services by using only one card. Internet Banking of Dutch-Bangla Bank ltd: Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its customer needs and satisfaction and to become their first choice in banking. Taking cue from its pool esteemed clientele, Dutch-Bangla Bank intends to pave the way for a new era in banking that upholds and epitomizes its vaunted marques "Your Trusted Partner".

ATM of Dutch-Bangla Bank Ltd: One can find DBBL ATMs beside ones home, in office premise, nearby market, kacha bazar, university, college & school premises, Airport, Railway stations etc., throughout the country. All the ATMs can accept DBBL-NEXUS ATM / POS card, DBBL-Maestro/Cirrus Debit card and DBBL Credit card. Using any of the DBBL ATM pools anywhere in the country, you can perform the following: Account balance enquiry. Cash withdrawal 24 hours a day, 7 days a week, 365 days a year. Cash deposit to a certain number of ATMs any time. Mini statement printing. Statement request. PIN (Personal Identification Number) change. Request for Cheque Book. Fund transfer within your own accounts. Payment of mobile/T&T phone, Gas, Electricity, Water, Internet, Credit Card bills from your savings/current account. Payment of School/College/University fees by debiting your savings/current account.

Purchase of activation number for Mobile/ Internet pre-paid cards. Point of sell of Dutch-Bangla Bank Ltd: One can find DBBL POS terminals in almost all the district towns/cities, nearby shops, restaurants, hotels, schools, colleges, universities, bus terminals, railway stations, travel agencies, etc., throughout the country. All the POS terminals can accept DBBL-NEXUS Debit card, DBBL-Maestro/Cirrus Debit card and DBBL Credit card. One can use DBBL-Maestro/Cirrus Debit card from any Maestro/Cirrus network worldwide. This would open access to more than 300,000 Cirrus ATMs in around 100 countries. One can make payments for purchases in more than 800,000 Maestro outlets (POS terminals) worldwide. Merchant, being customer of DBBL, will get his bills credited to his account automatically without Submission of bill. One will enter into the era of Plastic money through DBBL card services. This will eliminate the risk and hazard of carrying cash. DBBL allow low annual replacement and renewal fee for DBBL cards and low commission for the merchant for all types of transactions by DBBL cards. All the POS terminals and ATMs are controlled by the world famous, secured & robust switching software IST/Switch of Oasis Technology Ltd. Canada. Switching System Dutch-Bangla Bank switching system was installed in 2004, which adheres to open system concepts and 3-tierarchitecture. The transaction processing engine resides on proven and robust UNIX platforms while the user and AT device interfaces reside on Windows client workstations. System data is stored in Oracle. The switching system provides support to the hosted ATM/POS terminal, an ISO8583 interface to the Core Banking System and also to other partner banks core banking system, and connectivity to international networks like MasterCard and Visa. Other interfaces include a host security module (HSM) for PIN verification, card personalization system for production of card, automated notification system for sending SMS to the cardholders and ancillary applications for credit card, Call center etc. DBBLs switching system performs the following operations: Production of Debit Cards which in addition, includes insertion of customers data into the system and storing the inserted data into a database Pre-authorization of on-us debit transactions (transactions made by banks own cardholders at banks own ATM/POS) or remote on-us debit transactions (transactions made by banks own cardholders at ATM/POS of another bank). Pre-authorization includes validation of Card Number, PIN, and date of expiry and card status (normal, stolen, lost, blocked, hot etc.) Routing of on-us and remote on-us transactions to Core Banking System (if debit card) or Credit Card System (if credit card); off-us transactions (transactions made by

cardholders of other banks at banks own ATM/POS) to a switch or credit card system of issuing bank or international payment network (MasterCard/VISA) for its authorization) Fraud management Health monitoring of all the connected ATM and POS terminals Settlement and reconciliation.

Internet Payment Gateway System This system installed by DBBL helps in authorizing payments for e-commerce transactions. It is equivalent of a physical POS terminal located in most retail outlets. Some of the main features of our payment gateway system include: Software application designed especially for e-commerce, although it can be used to authorize payments in traditional brick and mortar businesses. Encryption of payment and personal data. Communication between the financial institutions involved and the business and the customer. Authorization of payments. Dutch-Bangla Bank has launched the countrys first internet payment gateway software in the brand name of Nexus Gateway on 3rd June, 2010. The Nexus Gateway accepts DBBLs Nexus cards, debit and credit card suits of MasterCard and VISA (issued by any bank in the world). Network Infrastructure To support the on-line transactions with highest level of security, DBBL has a robust network infrastructure with scalable, secure, redundant and load balanced architecture. DBBL is using world renowned CISCO devices in its network infrastructure. Connectivity to and from DBBL networks and external networks are carefully planned and controlled. DBBL IT staffs are strictly following security policies when designing new or upgrading existing networks taking into consideration for managing users, dividing networks into segments and restricting access to information based on different business and security policies. Network Segregation: Groups of information services, users, and information systems are segregated on networks. In order to help mitigating the risk of unauthorized access to networked devices the following guidance is in place: Production, staging and development zones are established and physically and/or logically separated using firewalls; Network zones are implemented and managed in a manner that respects this segregation of environments; Firewalls are used to provide granular access control between the various network zones and only required communication ports, protocols, devices and servers are permitted; Users are only being granted access to those areas of the network and systems for which they are authorized. Strict policies are in place for maintaining different network segregation to manage the network infrastructure like internet, intranet and extranet.

Internet: Through the internet, DBBL is connected with the outer world. DBBL is providing internet banking solution and other services to the customers through this network. Extranet: Different service and solution providers are connected with this network. To provide mobile banking and SMS/alert services, DBBL is connected with different telecoms. Different banks are also connected with DBBL to receive ATM sharing services. Intranet: Datacenter is connected with the head office and different branches all over the county through this network. All the branches are connected with the core router at the datacenter using fiber optic and/or radio link. Mobile Banking: DBBL has a different network segment for our mobile banking solution. To provide a dedicated service to the customer DBBL has separated the mobile banking network from the main stream networks. Wireless Network (Wi-Fi): DBBL has installed secured wireless network connection for the internal users. Redundancy: As per the business continuity plan of the bank, redundancy has been kept for all the devices installed in the datacenter as well as the branches. Branch Level Redundancy: Link level redundancy as well as device level redundancy has been maintained for all branches to ensure maximum uptime and better services to the customers. Datacenter Redundancy: Link and device level redundancy has been maintained in datacenter for different network devices like Core Router, Core Switch, Core Firewall and Distribution Switch. Load balancing: Application control engine (NLB) has been used to provide load balancing facilities for our different banking application servers like core banking, mobile banking, switching, and ecommerce gateway. Security: Network security remains essential to protecting data and privacy. Many services / devices have been installed to secure DBBL network such as firewalls, encryption, and intrusion prevention and intrusion detection. By combining a few key security features and procedures, DBBL is maintaining the privacy of data, ensuring the safety and security of network, and preventing access to malicious hackers and non-authorized users by adopting latest technologies. The objectives of the Network Security procedure are: To provide an overview of the risks associated with connectivity to external networks.

To define the security and control requirements to protect the firm in relation the protection of the network perimeter. To provide security guidance to system administrators to ensure the continued secure management of network perimeter infrastructure as per our central banks security policy. Security Controls: The security controls are properly applied to reduce the risks associated with connectivity to external/internal networks. The implementation of connectivity with external/internal networks is properly authorized, authenticated, monitored, encrypted and managed by IT staff members that are properly trained in networking technologies. Firewalls: Firewalls are the primary line of defense between external networks and the DBBL internal network. The following procedures set about providing security benefits, and further boost the performance of the firewall infrastructure To limit the number of applications that run on the firewall in order to let the firewall do what it's best at doing. Consider running antivirus, content filtering, VPN, DHCP and authentication software on other dedicated systems behind the firewall. On the interface that connects the firewall with the choke router, drop all inbound packets whose source address originates from the DBBL internal network (in order to deter IP "spoofing"), and implement an access. filter that prohibits an intruder from logging onto the router in the event the proxy firewall is breached. To ensure that physical access to the firewall is controlled. Regularly monitor the firewall logs. Treat the logs as business records. Monitoring: NMS system with a dedicated NOC team is in place for monitoring the DBBL network. DBBL has the technology to monitor and manage the network infrastructure. Integrated Security Management System Access Control System: DBBL can monitor and control the door access and for visitor management and perimeter monitoring. DBBL is equipped with a 32-bit Windows-based GUI point-and-click interface. This security interface animates whenever activity occurs on the security system, be it a door opening or a person entering the datacenter. CCTV System: DBBL is using CCTV systems to monitor the building premises. Cameras and software are being used to monitor and record all type of activities.

IT Monitoring Systems Dutch-Bangla Bank has a very strong IT systems and infrastructure monitoring system in place so that any problem can be arrested in a minimum effort and time which ultimately resulted in an uninterrupted customer service. Such monitoring systems are built using a number of subsystems as under: DBBL Spectrum System: DBBL uses the Spectrum System to avoid the risk of business-service interruptions and the cost of business service failures by integrating infrastructure-centric service management, fault isolation and root cause analysis, and network configuration and change management into a single tool to provide better IT service. The aim of use of this system is to resolve three common challengeshow to quickly gauge the impact of issues on users and customers, how to avoid time-consuming, labor-intensive incident resolution, and how to avoid the significantly large percentage of issues caused by incorrect configuration changes. DBBL Health System: DBBL Health System can take corrective action before business processes are negatively impacted by collecting and analyzing key performance information across the IT infrastructure, providing both real-time and predictive performance analysis. This system provides flexibility to manage multi-vendor networks, systems, databases, and client/server applications with proactive, real-time analysis, distilling data from disparate sources across all technology silos into clear, predictive, and actionable information. DBBL IT Client System: DBBL IT Client System can provide fully automated features that help us streamline the processes of: Maintaining and tracking comprehensive IT asset inventory of both physical and virtual assets Analyzing IT asset data Managing operating system deployment and installation Deploying software, updates, and patches to traditional and virtual systems Configuring and migrating machines Providing support for remote systems DBBL Service Desk System: The DBBL Service Desk System has been installed to prevent service disruptions, better manage change risks, and provide a 360-degree view into our IT services. This system was implemented with an aim to build superior incident and problem management process that simplify change

management, increase infrastructure visibility, deliver extensive self-service capabilities and provide timely data for accurate decision support. It improves the speed and accuracy with which issues are resolved, leading to better quality service and response times-all while reducing support costs. DBBL Network and Server System: Increasing business dependence on IT in DBBL is making downtime more and more costly. This system was implemented to safeguard the critical business processes while reducing the cost and complexity of IT management. This system provides in-depth systems management and performance reporting capabilities that scale to meet the needs of DBBL. It provides the foundation for a comprehensive service availability solution that can grow to manage and correlate a million events in a day, and manage thousands of system resources. In addition, it ensures the continuous health and performance of our entire infrastructure to meet ever-changing business demands. DBBL Database Management System: This system proactively manages and alert on database performance across the IT infrastructure, regardless of whether the database is located within physical, virtual, or cloud environments. The benefits are as under: Identify and resolve performance issues quickly with the ability to monitor and triage different databases without necessarily being an expert on each one Help us reduce risk to services by accommodating site-specific requirements needed to monitor within specialized environments Effectively collaborate with our IT operations for fast problem resolution-right information, in the right context Bangladesh Automated Clearing House (BACH): This is one of the revolutionary projects of Bangladesh Bank, the central bank of Bangladesh. There are two components of the project-Bangladesh Automated Cheque Processing System (BACPS) and Bangladesh Electronic Funds Transfer Network (BEFTN). To provide the benefit of this electronic clearing, DBBL has installed MICR (Magnetic Ink Character Recognition) scanners in all of its 60 participating branches. This ensures the clearing of funds against an instrument deposited (for another bank) by noon in any of the 60 branches in Dhaka, Chittagong, Sylhet, Khulna, Barisal, Bogra, Rangpur and Narayanganj areas within end of business of the same day. Another 30 branches are in the process of bringing under BACPS umbrella as per Bangladesh Banks rollout plan. BEFTN is the other part of the project which enables an account holder of Bank-A to transfer funds from his account to one or more accounts in Bank-Bs branches.

Dutch-Bangla Bank is proud to initiate BEFTN transactions as first Bank in Bangladesh on the opening day of BEFTN. The BEFTN is getting very popular gradually as a secure, fast and cost effective tool to do the following: Individual Funds Transfer between two or more branches of two or more banks Corporate funds transfer between banks as trade finance Payment of remittance (foreign or local) Payment of govt. or other organizations salaries Payment of pensions, other allowances Payment of Refund warrants, dividend warrants Realization of loan installments, insurance premium, utility bills etc.

New initiatives: The bank has successfully introduced or upgraded some important projects in the year 2011. Remittance Software To transfer the hard earned foreign remittance sent by our expatriates to their near and dearones at home, DBBL has developed a Remittance system which ensures a fast transfer of money from the remitter to the beneficiary. New Data Center Keeping in view the large number of accounts and customers, the bank has started to setup a new Data Center with state-of-the art design, security & robustness. The leading servers from IBM & Sun, network equipments and accessories from Cisco have been used in the new Data Center. Switching Software In line with the banks continued expansion of ATM network, DBBL is in the process of upgrading its Switching Software. In 2011, the switching software has been upgraded with more robust, flexible and more dependable features. Green IT: The Govt. of Bangladesh and the Bangladesh Bank are encouraging Green banking in the country. Bangladesh Bank has issued guidelines on green banking and Environmental Risk Management (ERM). In line with this, DBBL has automated all the internal correspondences, circular, MIS, reporting, loan origination and assessment systems. DBBL has also sent the half yearly balance confirmation to its valued customers electronically and/oremails which has saved printing of a huge quantity of papers thereby contributing substantially to the DBBL from the very beginning is promoting the use of debit and credit cards for payments of goods and services

and at the e-commerce site for online shopping. These processes have also eliminated use of bank officials and paper in banking services environment.

Limitations of Information system of Dutch-Bangla Bank The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved. Its mainly customized by their own employees.Thats why it takes low level responsibilities. Management cannot use this software for market analysis, hypothesis testing or client segmentation. However these software has some new features, but that should be more developed. Using of this software is rarely new. So, it needs more time to make itself as an international standard. All things in the world are limited with their works. It may be organization or any powerful creation. So, this limitation is natural. For this reason, Dutch-Bangla Bank has some limitations which are the great impediment about their information Technology. The fundamental barriers or limitations of information are as follows: Lack of adequate Banking On-Line resources: Dutch-Bangla Bank is a new invented and updated Banking system. They are trying to equal with other developed countries Banking system but it has not adequate On-Line resources. ATM booths servicing problem: Most of the time some machines are out of service. Lack of money in ATM booths. No deposit machine. No POS machine in brunches. Use back-dated software. DBBL use high range software but skilled technicians are not available in Bangladesh. For any kind of software problem bank has to contact with a software company which located in other country which hamper the banking system. The network frequency in Bangladesh is not good. Some time it dose networks. Fiber optical is not fully operated in Bangladesh. so sometimes the server does not work. If the server does not work the ATM network is stopped. The present software is not capable to store huge volume of data. DBBL has 12 luck clients but the software capable to store only 3 to 4 luck client data. Presently bank operates their activity by increasing RAM.

Suggestions: There are some suggestions for developing Ducth-Bangla Bank Ltd is as follows: Need the software to be upgraded. Appropriate maintenance and regular monitoring of ATM booths are required. Need additional human resources. Machinery need to be up-dated. As an On-Line banking system POS is essential in each brunch. To save time, deposit machines should be installed in ATM booths. Effective and quick networking system is to be operated. Use Easy accessible to on-line banking system.

Conclusion To sum up, it can be said that though the Dutch-Bangla Banking system has some lacking in operating the banking activities electronically, It has introduced a new beginning in the effective banking system and is playing an important and pioneering rule to make people interested in online banking system. DBBL will keep its expansion of strong IT infrastructure in the days ahead. DBBL believes that with a strong technology driven setup it shall be able to extend world class banking services to the valued customers. DBBL is striving to introduce all the latest technologies being adopted in this sector worldwide. The bank has never hesitated to invest on this sector to keep the interest of the customer secure, safe and yet affordable. This endeavor will continue in future with all co-operations from the respected clients.

Reference
www.dutchbanglabank.com bankinfobd.com www.eduicon.com www.sybase.com www.alljobsbd.com www.abnamro.nl www.linkedin.com