Questionnaire on: New products and services of J&K Bank.

Respected sir/madam,

I am a MBA student from Lovely Professional University, Jalandhar, and I am doing a research study on Marketing of new products &services offered by J&K Bank. I would appreciate if you give me a couple of minutes of time in filling this questionnaire.

Name: ______________________ Gender: _____________________ Age: ________________________

1. Do you have a bank account in J&K Bank?

a) Yes b) No

2. If No, then specify which bank: ________________________________ 3. Which type of account are you holding with J&K Bank?
a) Current account c) Other b) Saving account if other, please specify____________________________

4. How do you rate the services offered by the J&K Bank?

a) Excellent b) Good c) Moderate d) Poor e) Very Poor

5. Are you aware about the new products and services of J&K Bank?
a) Yes b) No

6. How do you get the information relating to the products of J&K Bank?
a) Newspapers c) Radio b) Television d) Other Medium specify__________________

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7. Which of the following new loans schemes are known to you? Tick the boxes opposite the option.
a) Car loan for used cars c) Dastkar Finance e) Scooty Finance for Girls/ Ladies b) Help Tourism d) Laptop / P.C. Finance f) Roshini Financing Scheme

8. Which of the following new deposit plans is in your knowledge?

a) Daily Deposit c) Recurring Deposit b) Fixed Deposit d) Childcare Deposit

9. How much do you know about Online Banking?

a) Adequate b) Less c) Nothing at all

10. Which online service you think is more user friendly?

a) Internet banking b) Telephone banking c) ATM services

11. Do you think that Internet Banking is convenient?

a) Yes b) No c) Not Sure

12. Are you aware of Telephone Banking Services?

a) Yes b) No c) Somewhat

13. Have you any knowledge about the Khatamband Finance?

a) Yes b) No

14. How important do you think Zafran Finance Scheme is for the Saffron Growers of the State?

a) Highly important

b) Important

c) Less important

d) Not important

15. Are you in a habit of enquiring regarding the new products and services at time of visiting the bank? a) Yes b) No

16. Do you think that awareness camps held by J&K Bank are helpful in capable of making you aware about the products & services of J&K Bank?
a) Yes b) No

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17. How will you rate the effectiveness of J&K Bank in spreading the awareness regarding its new Products and Services to the Customers?

a) Excellent

b) Very good

c) Moderate

d) Just Right

e) Poor

18. Please rate the following statements based on your perception by placing a tick mark () under the following categories:

Statements a) Cash Certificates are a good a source of savings.

Strongly Agree

Agree

Neutra l

Disagree

Strongly Disagree

b) Mehandi Deposit plan is beneficial for your girl child in every aspect. c) The products and services offered by J&K Bank are beneficial for you.

Place_______________________ Date________________________ Signature_________________

Serving to Empowerment