Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
BUSINESS COMMUNICATION
ON
Presented to
Prof. Hammad Shamimi
Ahsan Gulzar
Description
INTRODUCTION 1
SELF ANALYSIS 4
INFORMATION 5
JOB INTERVIEWS 18
WHAT TO INCLUDE 33
COVER LETTER 42
CONCLUSION 49
Introduction
You have taken one of the most important steps towards finding the
job you want through a system that I have personally used in my own
career. There is an expression…”the harder you work, the luckier you get”.
In the case of a job search, this is definitely true.
(Jason Adams)
Although many skills and abilities are learned and developed over
time but there are certain genetic elements that are unique to different
individuals. For example a child that from a young age has an aptitude for
math would be most likely to succeed in the fields of accounts or data
processing.
Specialized Education
What Do You Love? What Makes You Lose Track Of Time? What
Types Of People Do You Admire? What Types Of People Do You Like To
Be Around? What Do You Value? What Do You Want Your Life To Look
Like? What Is Your Dream Job? If You Had Many Lives, What Would You
Be?
Don’t put it off, do this exercise now. Define your dream job. Do you
want it to be creative, fun, allow you to meet new people, does it involve
travel, does it offer flexibility, money, career growth, and do you want it to
be in a specific environment i.e. a wilderness park. It’s your life; let your
imagination run wild.
In order to make the best career choice for you, it's important that
you have all the important facts about the occupations that interest you.
You should keep the following in mind when making your decision:
These days, there are plenty of places where you can get information
related to careers and job search. You are often only a click away from
obtaining details of specific fields in your area of interest.
Today, this is very different. With access to the Internet you will find
tons of information. As a matter of fact, you may very well experience
information overload if you don’t know how to narrow down your search.
I need a job or a better job & I need a company to notice me and for
them to call me isn’t that it in a nutshell? Nothing else matters! The process
today is simply getting noticed enough to have a company go to the next
stage.
- Your cover letter = first level of interest
- Your resume = your obvious qualifications
- Your job interview = the final step, your hire ability!
Step1 - How Many People Do You Know That Hate Their Job?
How many people do you know that hate their job, but have been
doing it for YEARS? Do you know why? Because finding a better job is
hard work. People would actually rather stay where they are and be
miserable, than take the time to find something better.
Its understood that life happens and that many of the reasons that
people give for not changing jobs are valid, but its also a fact that just by
changing a few things in your life, you can carve out the time needed to
make your life better. If you follow the 6 suggestions and ideas in this
section, you will get where you want to go a lot faster.
you can.
Before you start looking for a new job, be sure that your personal life
is “in order” and be prepared to accept what it takes to find a new job. You
are going to need a lot of quality time and support at home in order to find
the job you want.
As with so many other things in life, you get out of it as much as you
put into it. I’ve seen books entitled, 20 Minutes to a Better Resume, and so
on. I’m sorry, but if you really want a great cover letter and resume, you
have to spend a lot more than 20 minutes to make it right. Even 30 minutes
to one hour a day is better than nothing.
for.
Get the address, phone number and the name of the CEO/President
if possible. You can get this information from the ads you cut out from the
newspaper or from your local Chamber of Commerce (they usually have a
list of member companies that might be helpful).
1. Get a personal/private cell phone if you can so you are not making
phone calls from your work office. Make sure to take off all those cute
greetings too. Get a home answering machine and again – change the
message to be more professional.
2. Appearance counts! Make sure that you have the right clothes to
go on interviews. This doesn’t necessarily mean formal suits. Your
wardrobe should match the industry you are in and the job that you
seeking.
5. Start thinking about who you will use for references. You’ll need to
find people you can trust. Start gathering their names, addresses, phone
numbers and e-mail addresses now. Don’t forget to call and let your
references know that someone might be calling them in the near future.
There’s an old joke about two men hunting in the jungle. Suddenly,
they come upon a man-eating tiger that hasn’t eaten for days. The hunters
both start running with the tiger in hot pursuit. As they are running, one
The point of the story is that, yes, there will be many other candidates
in the stack of 500 cover letters and resumes that the hiring manager will
receive for just one ad and many will have more experience and better
qualifications than you. You just need to be sure that your cover letter and
resume shows off your strengths and experience better than the other guy.
And if you follow the ideas in this section, they will!
Important?
Some people say that the resume is THE most important part of the
job
Changing process, while others say it’s the cover letter and even others
say it’s the interview. The truth is that they are all right and wrong!
It’s like asking …what is more important in a car, the brake pedal, and the
gas pedal or the steering wheel. Obviously you need all three to get you
from point A to point B.
Resume
Resumes and cover letters that get acted upon are those that
demonstrate the writer’s potential to solve an employer’s problem.
Companies like resumes that demonstrate what you can do for them…that
you are a problem-solver. Put yourself in the shoes of the hiring
manager/screener and you’ll understand why a good cover letter and
resume MUST make you stand out and therefore is so important. To make
a point, let’s make some “worst case” scenario assumptions about the
hiring manager reading your cover letter and resume for the first time.
Keep these 5 points in mind when writing your cover letter and resume.
4. Your cover letter should have a lot of white space and use bullet
points, with short effective phrases that are easy to read quickly.
For the most part, 80% of what goes on in an interview is routine and
predictable. There are hundreds of books out there on what to ask and
what you’ll be asked. In addition to the standard questions, you need to
decide what questions you are most afraid the interviewer will ask you so
you can prepare and practice answers to those questions now.
3. Small talk
7. The interviewer should let you know a little more about where they are in
the interviewing process and advise you of what their next steps are.
When you are looking for a job what you must understand that no one
owes you a job. It is your responsibility to find a suitable job. There are
certain strong sources such as friends and recruitment companies but you
should not rely on one single source for locating potential jobs. There are a
variety of ways which you can make use for job Searching.
Newspaper Adds
Internet
The use internet is vital for success, with the ever increasing trend of
the internet replacing traditional methods of business operations, having a
regular access to the internet is quite important. Through the internet you
can be informed of numerous job advertisements from various companies
only a click away. The internet provides a whole access to different
recruitment companies and you can simply leave your resume online.
3. Small talk
• Be well prepared
• Be formally dressed
• Make sure you send the right signals
• Maintain a good body posture
• Be polite
• Be attentive and patient
• Don’t get confused with a range of questions
Introduction
What is a Resume
The resume is a selling tool that outlines your skills and experiences
so an employer can see, at a glance, how you can contribute to the
employer's workplace. Your resume has to sell you in short order.
WRITING A CV RESUME
If you are looking for a job, then it is very important that you
understand how to offer yourself in the best way to an employer. This is
done by writing a 'CV' (curriculum vitae - Latin for 'life story'), called in some
countries a 'resume'.
Your personality and personal motivation reports will give you words
and phrases that you can cut and paste straight into your CV / Resume.
But by all means look below to see it there are other words that you
like.
Action
Emotion
Gravitas
Power
A:
C:
E:
F:
H:
I:
J:
M:
N:
O:
Q:
R:
S:
T:
V:
W:
Y:
Yielded
*'Keep it simple,
So, when you have written a first attempt at your CV, get someone
else to look at it, and tell you how to make it better. Ask your friends, your
tutors or teachers, your career office, family friends in business. What you
have written may seem simple and obvious to you, but not to an
employer! Go through it again and again with a red pen, making it shorter,
more readable, and more understandable!
Sit down with a piece of paper. Look at the job(s) that you are
applying for. Consider how your skills, education, and experience compare
with the skills that the job requires. How much information do you have
about the job description? Sometimes employers do not give enough
information. Ask for more detail if needed. Spend time researching detail
about the job(s) that interest you and information about the employer - their
structure, products, successes, and approach - from:
WHAT TO INCLUDE
Personal details
Do you have your own web homepage? Include it (if it's good!).
If your name does not obviously show if you are male or female,
include this!
Work experience
List your most recent experience first. Give the name of your
employer, job title, and very important, what you actually did and
achieved in that job. Part-time work should be included.
Interests
Skills
References
Usually give two names - one from your place of study, and one from
any work situation you have had. Or if this does not apply, then an
older family friend who has known you for some time. Make sure that
referees are willing to give you a reference. Give their day and
evening phone numbers if possible.
Length
Maybe all you need to say will fit onto one sheet of A4. But do not
crowd it - you will probably need two sheets. Do not normally go
There are two main styles of CV, with variations within them.
Chronological
Skills based
You think through the necessary skills needed for the job you are
applying for. Then you list all your personal details under these skill
headings. This is called 'targeting your CV', and is becoming more
common, at least in UK. But it is harder to do. So take advice on
whether it is OK in your country and culture, and how to do it best.
Optional extras
Presentation
You may vary the style according to the type of job, and what is
accepted in your country and culture. So a big company would
normally expect a formal CV on white paper. But, just perhaps, a CV
applying for a television production job, or graphic designer, could be
less formal - colored paper, unusual design, etc!
Campaign
You might be wondering whether you need to use a cover letter at all.
The answer to that question is simple and straightforward: Every job seeker
must have a cover letter. There are virtually no exceptions to this rule,
unless a particular company or recruiter has instructed you to forward just a
resume, without a cover letter.
What is it about your cover letter that can do all of this? Is it the words
that you write? Is it the style or the tone of your cover letter? Is it the visual
presentation? Is it the color of paper that you choose and the type style that
you use? Is it the specific achievements that you highlight? The years of
experience you have? Your educational credentials? Yes—to all of the
above!
The real you come out in your cover letter, it's an introduction and in
that simple introduction you have to make that Real You stand out. We
already assume that your resume qualifies you, but with a better cover
letter as your introduction, the rest just doesn't matter. If they don't get past
the cover letter, your qualifications, as great as they may be, just won't get
the recognition they deserve. That's as simple as I can put it.
Your cover letter always need to be tweaked exactly right for every
job you apply for. These days the template cover letter is absolutely dead.
They will never stand out, as everyone else is sending exactly the same
thing, that's what templates are, a sort of cookie cutter approach. And trust
me, recruiters have seen thousands of letters, a stand out letter is rare and
does just that, it really stands out when you write from the heart, a genuine,
sincere and real person behind the word, gets noticed every time.
Remember the process. A recruiter reads your cover letter, when it's
interesting enough, they want to read your resume, where you detail your
already qualified status and thus a job interview is arranged. But that
process is all about your cover letter first!
1. One page max. Two-page cover letters are the kiss of job-search
death!
3. Let your cover letter ‘breathe.’ The more white space the better.
5. Use bullet points and numbered lists when appropriate. This allows for
easy scanning.
8. After you’ve finished your letter, print it out to see that it’s easy on the
eyes and ‘invites’ you to read more. Remember: Less is more!
10. ASK for the interview. This is critical you must ask for the interview.
11. Add a postscript (P.S.) after your signature. This is Jimmy’s marketing
expertise shinning through. Postscripts are always read, and are proven
winners.
1. Make it easy for someone to understand “who” you are. Are you a
sales representative, actuary, nurse, college professor, chemical engineer,
restaurant manager, customer service agent, or architect? Be sure to
clearly communicate that information at the beginning of your cover letter.
Don’t make someone read three paragraphs to find this critical information.
No one is going to take the time and energy to figure it out!
2. Use a unique and professional format when writing and typing your
cover letters. Don’t fall into the trap of using cover letter formats that have
been used for years and now appear worn out. Make your letters visually
attractive and distinctive not the overused “standard” formats. Take a look
at all the samples in this book to see how creative yet professional you can
be in writing the text and designing the presentation.
6. Explain why you want to work for this company in particular. Do you
want to work for the company because of its reputation, financial standing,
products, services, personnel, location, or market potential? Why this
company? Everyone likes a good “pat on the back” for a job well done.
Companies are no different. Tell them what they’re doing right that caught
your attention.
7. be sure that your cover letters are neat, clean, and well presented.
Remember, cover letters are business documents, not advertising
materials. They should be attractive and relatively conservative, not “over-
designed.”
10. Always remind yourself why you are writing each cover letter and
be sure to ask for the interview! Remember, securing an interview is
your number-one objective for each cover letter that you write.
Conclusion
The biggest challenge in the current market to find the adequate job
that suits your personality, financial needs and lifestyle. In this reports we
have summarized the ways that a person can prepare before hand and
make use of specific methods that will help the individual adopt a job that
best suits his profile. We have explained secrets of winning resumes and
cover letters that become a key factor in locating and acquiring a
successful job. We have explained the do and don’ts while locating and
applying for a desired job. This repots outlines all the factors that lead to
effectively locating a job and the adequate techniques and methods that
are needs to get that job.