Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Revision No. 00
I.
OBJECTIVES
following:
1. Requesting job repair 2. Determining repair service provider based on equipment warranty 3. Schedule of repair 4. Inspection and acceptance of repair done
II. COVERAGE
A. These
policies, guidelines and procedures shall apply to all standard equipment/facilities of an AN store, company-owned and franchise alike.
2. Fryer 3. Coffee machine 4. Blender 5. Point of Sale (POS) machine 6. Stainless steel worktable/counter 7. Etc.
III. POLICIES
A. All job requests for equipment repair, under warranty or not, shall be coursed
B. Franchise stores equipment repair needs shall be served either by the supplier
(for equipment under warranty) or their preferred repair and maintenance service provider of their choice (for equipment with lapsed warranty). The same services can be accommodated by ArmyNavy (AN) Maintenance with applicable charges on the account of the franchisee.
IV. GUIDELINES
A. Company-owned Stores
1. Job Request Form (JRF) shall be used by the store to request for equipment
repair. This form will be sent by the store via e-mail to the Engineering Department (ED).
2. The ED shall acknowledge receipt of JRF through e-mail. 3. ED shall schedule repair service and communicate other instructions related to
the repair to the Store OIC/Shift Manager within the next twenty-four (24) hours after receipt of JRF.
4. Authorized ED personnel shall be responsible for determining the appropriate
equipment repair:
a) Secure work permit/gate pass (if applicable) prior to the scheduled repair b) Be present during the repair c) Inspect or check the working condition of the equipment after the repair d) Sign the Service Report ONLY after inspection has been done and keeps
technician for the repair of the equipment should be forwarded by the store the ED for payment processing.
B. Franchise Stores
franchisee.
2. If the franchisee opts to acquire the services of AN Maintenance, such repair
services shall be served following the set guidelines for company-owned stores (IV.A).
3. Any repair services that may require purchase of materials or for a third-party
contractor to do the job, a quotation for such services must be approved by the franchisee before proceeding with the repair.
4. The AN Technician shall prepare a Service Report (SR) after completing the job
request and have the franchisee/authorized representative sign it to signify acknowledgment and acceptance of the service rendered. A copy of which will be given to the franchisee and the second copy shall be forwarded to the ED for billing.
5. Service Reports require the signature of the franchisee/authorized representative
AND endorsement of the ED Head before Accounting Department can prepare the billing statement.
6. All repair services documents shall be organized and prepared by the ED and
Submit to Accounting . . .
7. Franchisee shall pay AN billed amount within seven (7) after receipt of the billing
V. PROCEDURES
Refer to the succeeding pages for detailed procedures on equipment repair services.
A. Job Request Form B. Service Report C. Billing Statement template D. Repair Services Charges/Rates