NIC Software Upgrade

Table Of Contents
Introduction ...........................................................................................................1 Copyright ...........................................................................................................2 Version Information ...........................................................................................3 Performing Tasks..................................................................................................5 Connecting to the NIC Device ...........................................................................5 Upgrading the NIC Software .............................................................................6 Downgrading or Reloading Individual Circuit Packs ..........................................8 Installing Java(TM) Runtime Environment (JRE).............................................10 Screens and Descriptions ...................................................................................11 Software Upgrade utility ..................................................................................11 Software Upgrade Options ..............................................................................12 Software Upgrade Menu Bar ...........................................................................14 Preferences Menu ...........................................................................................15 Help Menu .......................................................................................................16 Remote NIC Software Window........................................................................17 Troubleshooting ..................................................................................................19 Upgrade was Cancelled ..................................................................................19 Using Telnet from a PC ...................................................................................20 Using a DOS Prompt from the NIC Unit ..........................................................23 Providing the User Account Information ..........................................................26

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Introduction

Welcome!
Digital Lightwave, Inc. is pleased to present the Network Information Computer (NIC) Software Upgrade Online Help. To view and select topics, press the folder icons and topics on the left. Have questions regarding your NIC unit? Contact our Technical Support personnel.

Copyright 2000-2011 Digital Lightwave, Inc.

NIC Software Upgrade Copyright Copyright 2001-2011 Digital Lightwave, Inc. All rights reserved. This publication, or parts thereof, may not be reproduced in any form, by any method, for any purpose. For conditions of use and permission to use these materials for publication in other than the English language, contact Digital Lightwave, Inc. Digital Lightwave, Inc. reserves the right to revise and improve its product as it sees fit. This publication describes the state of this product at the time of its publication and may not represent the product at all times in the future. Patent Information NIC , as described in this publication, may be protected by one or more patents on file with the United States Patent Office. Trademarks Digital Lightwave, the rectangular logo, Technology to Reach Inside the Light, Network Information Computer, NIC, Network Access Agent, and NAA are registered trademarks of Digital Lightwave, Inc. in the United States and/or other countries.

Introduction Version Information NIC Software Upgrade Online Help Document Number: CO 003482F This document was upgraded for the 6.3 Feature Set release.

Performing Tasks
Connecting to the NIC Device To start the upgrade process you must first verify that you have an active Ethernet connection to the NIC's IP Address. The software upgrade utility utilizes Network TCP Port numbers 21 and 8081. If a firewall is in place, then you must allow the software upgrade utility to access these ports. Establish an Ethernet connection to the NIC test unit: 1. Turn the NIC test unit On, and wait for the GUI to load. 2. From the System tab, select I/O Settings, select Ethernet. 3. Verify the NIC's IP Address. If the NIC is currently configured to Obtain an IP address from a DCHP server, then the NIC must have been connected to a DHCP router or DHCP server on boot up in order to obtain a valid IP address. If the NIC is not connected to a DHCP router or DHCP server, then you must select Specify a IP Address, then enter a valid IP address and Subnet Mask address. If connecting directly to the NIC from a PC or Laptop, and if the NIC contains the legacy Windows NT System Controller module (which was phased out in 2006), then a cross-over Ethernet cable must be used. 4. To verify that your PC or Laptop is able to connect to the NIC, open a command prompt window and Ping the NIC's IP Address. To do this click Start > Run and then typing "CMD" and press Enter. The from the prompt type "Ping <ipaddress>", where <ipaddress> is the NIC's IP Address, and press Enter. If you receive valid replies from the NIC, then everything is setup successfully. 5. Once you have verified Ethernet connectivity to the device, then proceed to the Upgrading the NIC Software.

NIC Software Upgrade Upgrading the NIC Software The instructions outlined below provide steps for upgrading your NIC unit. For information about specific menu and dialog box options, see the topics listed under Screens and Descriptions. You must have the Java Runtime Environment (JRE) Version 6 Update 18 (or later) installed on your PC before proceeding with the upgrade. 1. If the software upgrade utility was downloaded from the Internet, and after launching the upgrade utility skip to step 4. 2. If installing from CD-ROM, then insert the Software and Remote CD which should have been received with your NIC, unit into your computer's CD-ROM drive. The CD should automatically open the Remote NIC Software window. If not, then double click on DliInstall.exe from the CDROM's directory. 3. From the Software tab, select Upgrade NIC Software, then select Install. 4. A DOS prompt window displays in the background and then the Digital Lightwave's Software Upgrade utility appears. No action is required for the DOS prompt window. 5. From the Software Upgrade utility, select Device Logon. The Device Logon dialog box appears. 6. Enter the NIC unit's IP Address in the field labelled Enter IP Address. You can find the IP Address on the NIC unit's I/O screen. 7. Select OK. If you are downgrading to an older Feature Set, or reloading the same Feature Set, then refer to Downgrading or Reloading Individual Circuit Packs. 8. If you are upgrading to a newer Feature Set, then the software upgrade utility connects to the NIC unit, and then the Scheduled Upgrades Notice dialog box appears informing you that the "Scheduled Upgrades" table now contains all the latest downloaded for the new Feature Set. 9. Select OK. The notice box closes and you are returned to the Software Upgrade utility. 10. Select Upgrade. The Upgrade Activity Status dialog box appears as the software files are transferred and installed onto the NIC unit. . The downgrade or reload process may take several minutes. If you receive the message "Upgrade was Cancelled" during the upgrade process, refer to Troubleshooting. 11. The Upgrade Alert! dialog box appears when the upgrade is completed, informing you to restart the NIC unit. Select OK. 6

Performing Tasks 12. NIC units made as of 2006 have the ability to perform a software reboot. To perform a software reboot, click the Reboot button to the right of the Upgrade button. 13. Otherwise, toggle the NIC unit's On/Off switch to Off and back to On. Leave the NIC unit off for a minimum of 10 seconds before turning it back on. 15. This completes the Feature Set downgrade or reload.

NIC Software Upgrade Downgrading or Reloading Individual Circuit Packs This procedure should be used when you need to downgrade a NIC unit to an older Feature Set release, or if you need to reload the same Feature Set release that is currently on the NIC unit. If upgrading a NIC unit to a newer Feature Set then refer to Upgrading the NIC Software. To downgrade or reload the same Feature Set as is currently on the NIC: 1. Follow Steps 1 through 7 of the standard upgrade instructions. 2. From the Software Upgrade utility, expand Device(s) in the device box, then expand Device 1. 3. Select on the SC Board icon. 4. Select the Software Version Set number listed in the Available Upgrades table, and click the Add> button. If the Add> button is not enabled, then double-click on the Version Set number. 5. Verify the selected Version Set number appears in the Scheduled Upgrades table. 6. Repeat the steps 4 and 5 for all of the boards listed in the expanded tree view under Device 1. 7. When all of the boards have a version set number listed in the Scheduled Upgrades table, then click the Upgrade button. The software on all of the circuit boards listed in the Scheduled Upgrades table will be downgraded or reloaded when the Upgrade button is selected. 8. The Upgrade Activity Status dialog box appears as the software files are transferred and installed onto the NIC unit. This automatically upgrades all circuit packs on the NIC unit. The upgrade process may take several minutes. If you receive the message "Upgrade was Cancelled" during the upgrade process, refer to Troubleshooting. 9. The Upgrade Alert! dialog box appears when the downgrade/reload is completed, informing you to restart the NIC unit. Select OK.

Performing Tasks 10. NIC units made as of 2006 have the ability to perform a software reboot. To perform a software reboot, click the Reboot button to the right of the Upgrade button. If the Reboot button is not displayed, then expand Device(s) in the device box, then expand Device 1, then click on the SC Board icon. This should force the Reboot button to appear if it did not automatically appear, and if the NIC unit is newer than 2006. 11. Otherwise, toggle the NIC unit's On/Off switch to Off and back to On. 12. Leave the NIC unit off for a minimum of 10 seconds before turning it back on. 13. This completes the software upgrade.

NIC Software Upgrade Installing Java(TM) Runtime Environment (JRE) In order for software upgrade to run, you must have the Java Runtime Environment (JRE) Version 6 Update 18 (or later) installed on your PC. If JRE is not installed the upgrade software will not load properly. The JRE install can be downloaded from www.java.com, and is also included on the software upgrade CD-ROM. To install JRE from CD-ROM:

1. From the Software tab, select Install Java Runtime (Version 6 Update 20). 2. If an File Security Warning message appears, then click on Run or Allow. 3. Select Install. The Java Runtime Environment Setup window appears. 4. Select Install >. Note: If you want to specify a different destination folder, then first click the checkbox, then select Install, then select Change to choose the desired installation folder, and then click Next. 5. The Java installation may ask you if you want to install the Microsoft Bing Toolbar for Internet Explorer. If you do not want to install the Bing Toolbar then uncheck the checkbox before continuing. 6. Select Next. The JRE files are downloaded and the window automatically closes when finished.

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Screens and Descriptions

Software Upgrade utility The Software Upgrade utility contains all of the options and menu commands needed to initiate the software upgrade. The graphic shown below calls out the utility's functional areas.

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NIC Software Upgrade Software Upgrade Options In addition to commands accessed from the Software Upgrade utility menu bar, there are several command options and list boxes on Software Upgrade's interface that facilitate an upgrade. The table below describes these options and command. Option/Command Button Device Logon Upgrade Device(s) Description Opens the Device Logon dialog box, where you enter the NIC unit's IP Addresses. Initiates the upgrade between the upgrade software and the NIC/NAA unit software. Lists the device connection established in the Device Logon dialog box. To view the circuit packs/boards that are contained in the device, select the + to expand the tree view. If you only need to downgrade the device or reload the same software version, you can select each circuit pack from the list tree.

To determine if there is a software upgrade or downgrade available for the listed circuit packs, select each one. The Version Set number for the selected circuit pack appears in the Available Upgrades table.

Available Upgrades

Displays all upgrades that are available for a connected device or a selected board. The information includes the following: for current item: - Displays the part number associated with the selected upgrade. Version Set - Displays the available software upgrade version. Notes - Yes indicates that there is a readme.txt file associated with the upgrade. Depends - Yes indicates that the upgrade is dependent upon other upgrade files. The additional files also appear in the Available Upgrades box. Displays the board(s) selected for upgrading and

Scheduled Upgrades 12

Screens and Descriptions associated upgrade software details. The information includes the following: Part # - Displays the part number associated with the selected upgrade. Version Set - Displays the upgrade version for the selected board. Image - Displays the upgrade file name. Device - Displays the IP Address for the connected device. Moves a selected item in the Available Upgrades list box to the Scheduled Upgrades list box.

Add >

To move an item, select it and choose Add>.

< Remove / << Remove

Removes items from the Scheduled Upgrade list.

To remove an individual item, select it and choose <Remove. To remove all items, choose <<Remove.

Select All Latest Upgrades >>

Allows you to automatically select all of the available updates for connected devices and moves them into the Scheduled Upgrades box.

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NIC Software Upgrade Software Upgrade Menu Bar The menu bar on the Software Upgrade utility provides access to the Preferences window and this Online Help file.

Preferences Help

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Screens and Descriptions Preferences Menu The Preferences menu contains the following menu options: Command Upgrade Properties Description Displays the following options are enabled::

View Warning Messages - Displays a warning message when an incorrect choice is selected. View Previous Versions - Displays all previous upgrade versions. When not selected, only the current version is shown. Access Device - Activates the Device Logon button, which allows you to connect to a NIC unit. Enable File Replace Warning - Displays a warning message when a selection is made that will result in replacing an existing file, such as downgrading or reloading the current feature set.

Exit

Closes the Software Upgrade dialog box.

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NIC Software Upgrade Help Menu The Help menu provides access to online help and details about the upgrade system software. Command Help Topics About Software Upgrade Description Provides access to online help. Provides the system software upgrade version, customer support telephone number, and Digital Lightwave, Inc. web site address.

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Screens and Descriptions Remote NIC Software Window The Remote NIC Software window opens when you launch the Software and Remote CD that you received with your NIC unit. It is from this window that you choose a software application for installation and access software guides. The table below provides a description of the elements available from this window.

Window Element Software tab The Software list contains not only applications pertaining to the software upgrade but also those pertaining to the NIC Remote Control GUI and SCPI operations.

Description Provides the list of software that can be installed from the CD. The following options are available from the Software tab:

Remote Control Application - Installs the GUI application that allows you to remotely access and control DLI products. Install Java Runtime - Installs the Java Runtime Environment (JRE) version (Version 6 Update 20). If JRE is not installed the upgrade software cannot properly load. Upgrade NIC Software - Opens the Software Upgrade utility, which contains all the command functions for upgrading an attached device's software.

Documentation tab

Provides the list of documents that can be viewed or downloaded from the CD. To read and/or download a document: 1. Select the document and choose Read. 17

NIC Software Upgrade 2. To save an open document, select the File menu and choose Save a Copy. You must have Adobe Acrobat Reader (or compatible PDF document reader) installed to view and save a PDF document. Starts the installation of the selected software.

Install (Only available from the Software tab.) Visit our Site Close Read First Read (Only available from the Documentation tab.)

Launches the Digital Lightwave, Inc. web site. Closes the Remote NIC Software window. Opens a readme.txt message for pertinent installation information. Opens the selected document in Acrobat Reader, where it can be viewed and/or saved.

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Troubleshooting
Upgrade was Cancelled Occasionally, the Net User profile "swupgrade" becomes corrupted. As a result, the Software Upgrade utility cannot successfully transfer the software to the circuit packs; therefore, the profile must be reestablished. When this happens the following Upgrade Activity Status dialog box appears displaying the message "Upgrade was Cancelled.

Use one of the following methods to delete the swupgrade profile and re-add it:

Using Telnet from a PC Using a DOS Prompt from the NIC Unit

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NIC Software Upgrade Using Telnet from a PC To delete the swupgrade profile and re-add it using Telnet from your PC: 1. Select the Windows Start button and choose Run.... The Run dialog box appears. 2. In the Open box, type Telnet <IP Address> and select OK, (where, <IP Address> is the IP Address of the NIC unit.) The Telnet prompt appears. 3. If asked "Do you want to send your password information?", type y and press Enter. 4. At the login prompt, type administrator and press Enter. 5. At the password prompt, type zeus and press Enter.

Deleting and Adding the swupgrade net user profile:

1. At the C:\> prompt, type net user and press Enter. 2. In the list of User Accounts, determine if swupgrade is listed. If swupgrade IS listed: 1. a. Type net user swupgrade \delete and press Enter. 20

Troubleshooting

If you receive the error message shown in the note above, you must provide the user account information.

b. To verify that the swupgrade user was deleted, type net user and press Enter. c. If swupgrade was deleted, type net user swupgrade dipsylovesdave \add and press Enter. d. To verify the swupgrade user was added, type net user and press Enter. A power-cycle is NOT needed for changes to take affect. e. Upgrade the software again. If swupgrade is NOT listed: a. Type net user swupgrade dipsylovesdave \add and press Enter. If you receive the error message shown in the note above, you must provide the user account information.

2. b. To verify that the swupgrade user was added, type net user and press Enter. A power-cycle is NOT needed for changes to take affect. 21

NIC Software Upgrade c. Upgrade the software again. 1. If the upgrade is still unsuccessful: 1. Delete the swupgrade net user profile as described above. 2. Remove the Ethernet cable from the NIC unit and toggle the NIC unit's On/Off switch to Off. 3. After a minimum of 10 seconds, turn the NIC unit On. 4. After the unit has fully rebooted, re-attach the Ethernet cable and re-add the swupgrade profile as described above. 5. Repeat steps 2 and 3. 6. After the unit has fully restarted, re-attach the Ethernet cable and perform the software upgrade again. 7. If the upgrade is still unsuccessful, a hardware problem may exist with the Disk-On-Chip, or the System Controller board; however, replacing these items should be the last resort for resolving this issue. If assistance is needed, contact Customer Technical Support by telephone at 1-877-929HELP (4357), or email support@lightwave.com.

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Troubleshooting

Using a DOS Prompt from the NIC Unit To delete the swupgrade profile and re-add it using a DOS prompt from your NIC unit: 1. Connect a USB keyboard to the USB port on the NIC unit. 2. Select the Windows Flag key to open the Start menu, and choose Run.... The Run dialog box appears. 3. In the Open box, type cmd and select OK. The DOS prompt appears.

Deleting and Adding the swupgrade net user profile:

1. At the C:\> prompt, type net user and press Enter. 2. In the list of User Accounts, determine if swupgrade is listed. If swupgrade IS listed: 1. a. Type net user swupgrade \delete and press Enter.

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NIC Software Upgrade

If you receive this error message when adding the swupgrade profile and the "User accounts for \\" line is blank, then you must provide the user account information.

b. To verify that the swupgrade user was deleted, type net user and press Enter. c. If swupgrade was deleted, type net user swupgrade dipsylovesdave \add and press Enter. d. To verify the swupgrade user was added, type net user and press Enter. A power-cycle is NOT needed for changes to take affect. e. Upgrade the software again. If swupgrade is NOT listed: a. Type net user swupgrade dipsylovesdave \add and press Enter. If you receive the error message shown in the note above, you must provide the user account information.

2. b. To verify that the swupgrade user was added, type net user and press Enter.

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Troubleshooting A power-cycle is NOT needed for changes to take affect. c. Upgrade the software again.

If the upgrade is still unsuccessful: 1. Delete the swupgrade net user profile as described above. 2. Remove the Ethernet cable from the NIC unit and toggle the NIC unit's On/Off switch to Off. 3. After a minimum of 10 seconds, turn the NIC unit On. 4. After the unit has fully rebooted, re-attach the Ethernet cable and re-add the swupgrade profile as described above. 5. Repeat steps 2 and 3. 6. After the unit has fully restarted, re-attach the Ethernet cable and perform the software upgrade again. 7. If the upgrade is still unsuccessful, a hardware problem may exist with the Disk-On-Chip, or the System Controller board; however, replacing these items should be the last resort for resolving this issue. If assistance is needed, contact Customer Technical Support by telephone at 1-877-929HELP (4357), or email support@lightwave.com.

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NIC Software Upgrade Providing the User Account Information If you received the following error message when adding the swupgrade profile, you must provide the "User accounts for \\" information.

To add the user account information: 1. From the NIC unit, select the System tab and choose About this Product. The About NIC window appears. 2. Write down the Product Serial Number and choose OK. 3. From the System tab, point to I/O Settings > Ethernet and select Host Name. The Enter User String keyboard appears. 4. Type the Product Serial Number and select Enter. The Network Info Change message appears. 5. Select OK and restart the NIC unit. 6. To verify that the user account was added, from the prompt window type net user and press Enter.

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