Dakota Communications Center

2007AnnualReport
PhotocourtesyofWold Architects

TableofContents

MissionStatement.3 GovernanceChart..4 Governance......5 OperationsCommittees.7 YearinReview..9 OrganizationalChart....12 2007Employees/Activity.13 Facility....16 Training..18 Budget/FiscalReview20 Statistics.23

MissionStatement

ThemissionoftheDakotaCommunicationsCenteristoserve andprotectpublicsafetyby providingavitalcommunicationslink betweenthecommunityandtheirpublicsafetyresponders.We recognizebothasourcustomers. Infurtheranceofourmission,wearecommittedto: Thehigheststandardsofintegrityandcustomerservice. Efficientandeffectiveacquisitionanddisseminationof information. Accountabilityforperformanceandconduct. Continuousimprovementthroughprofessional development.

Dakota Communications Center (DCC)

Joint Powers Agreement - Governance Structure
County Board City Councils

Board of Directors
(Elected Officials With Weighted Voting)

Executive Committee
(Chief Administrative Officers of Member Jurisdictions With Non-Weighted Voting)

Operations Committee
(Consensus When Possible; When Voting, 1 Seat - 1 Vote From Each Fire & Law Enforcement Agency From JPA Member Communities & Chair Is Tiebreaker)

Executive Director Dakota Communications Center (DCC)

DCC Dispatch Operations Fire/EMS Operations Subcommittee

(1 seat /1 vote per member fire department & County EMS Coordinator)

DCC Technical Support

Law Enforcement Operations Subcommittee

(1 seat /1 vote per member law enforcement agency)

Ad-Hoc Members From Non-JPA Communities

Ad-Hoc Members From Non-JPA Communities

2007GOVERNANCE BoardofDirectors
AppleValleyMember AppleValleyAlternate BurnsvilleMember BurnsvilleAlternate DakotaCounty Member DakotaCountyAlternate EaganMember EaganAlternate FarmingtonMember FarmingtonAlternate HastingsMember HastingsAlternate InverGroveHeightsMember InverGroveHeightsAlternate LakevilleMember LakevilleAlternate MendotaHeightsMember MendotaHeightsAlternate RosemountMember RosemountAlternate SouthSt.PaulMember SouthSt.PaulAlternate WestSt.PaulMember WestSt.PaulAlternate RobertErickson(ViceChair) JohnBergman ElizabethKautz(Chair) CharlieCrichton NancySchouweiler ThomasEgan MikeMaguire Cyndee Fields KevanSoderberg DavidMcKnight EdRiveness PaulHicks GeorgeTourville DennisMadden LaurieRieb MarkBellows Ultan Duggan SandraKrebsbach WilliamDroste MarkDeBettignies BethBaumann Micky Gutzmann DarleneLewis AaronVanMoorlehem

2007GOVERNANCE ExecutiveCommittee
AppleValleyMember AppleValleyAlternate BurnsvilleMember BurnsvilleAlternate DakotaCounty Member DakotaCountyAlternate EaganMember EaganAlternate FarmingtonMember FarmingtonAlternate HastingsMember HastingsAlternate InverGroveHeightsMember InverGroveHeightsAlternate LakevilleMember LakevilleAlternate MendotaHeightsMember MendotaHeightsAlternate RosemountMember RosemountAlternate SouthSt.PaulMember SouthSt.PaulAlternate WestSt.PaulMember WestSt.PaulAlternate TomLawell CharlesGrawe CraigEbeling TomHansen BrandtRichardson DonGudmundson TomHedges GeneVanOverbeke PeterHerlofsky RobinRoland DaveOsberg MelanieMeskoLee JoeLynch JenelleTeppen SteveMielke TomVonhof JimDanielson MikeAschenbrener JamieVerbrugge EmmyFoster SteveKing MikeMesserich JohnRemkus KarenDivina

2007OPERATIONS Fire/EMSCommittee
AppleValleyMember AppleValleyAlternate BurnsvilleMember BurnsvilleAlternate DakotaCountyEMSMember DakotaCountyEMSAlternate EaganMember EaganAlternate FarmingtonMember FarmingtonAltarnate HastingsMember HastingsAlternate InverGroveHeightsMember InverGroveHeightsAltarnate LakevilleMember LakevilleAlternate MendotaHeightsMember MendotaHeightsAlternate RosemountMember RosemountAlternate SouthMetroFireMember SouthMetroFireAlternate KeithWassmund NealonThompson SteveHarklerode BillSchaetzel KevinMiller BrianLandhuis MikeScott PatDiIoia TimPietsch JohnPowers MikeSchutt TBD JudyThill MarkGierok ScottNelson BrianCarstensen JohnMaszko JimKilburg MikeHaeg ScottAker JohnEhret MarkErickson

2007OPERATIONS LawEnforcementCommittee
AppleValleyMember AppleValleyAlternate BurnsvilleMember BurnsvilleAlternate DakotaCountySheriffsOffice DakotaCountySheriffsOffice EaganMember EaganAlternate FarmingtonMember FarmingtonAltarnate HastingsMember HastingsAlternate InverGroveHeightsMember InverGroveHeightsAltarnate LakevilleMember LakevilleAlternate MendotaHeightsMember MendotaHeightsAlternate RosemountMember RosemountAlternate SouthSt.PaulMember SouthSt.PaulAlternate WestSt.PaulMember WestSt.PaulAlternate ScottJohnson JonRechtzigel BobHawkins EricWerner DaveBellows JeffSchwartz JimMcDonald JeffJohnson BrianLindquist JimConstantineau JoeKegley MikeMcMenomy ChuckKleckner JerrySalmey TomVonhof KevinManias MikeAschenbrener NeilGarlock GaryKalstabakken JohnSommers MikeMesserich DanVujovich BudShaver BrianSturgeon

TheYearinReview
At12:00amonJanuary1st,2007DCCstaffingjumpedfromtwoemployeestosixtyfourwhen thedispatchstafffromAppleValley,Burnsville,DakotaCounty,EaganandLakevilleunitedas DakotaCommunicationsCenteremployees.Althoughtheunificationwasfairlytransparentat thebeginning,workingoutofsixdifferentlocationsprovedtobequiteachallenge.Both dispatchandadministrativestaffmetthischallengeheadonwiththeireffortstostart streamliningprocessesinanticipationofrelocationtothenewDCCfacility. InMayandJune,theAppleValleyandBurnsvilledispatchcentersconvertedtothePrintrak ComputerAidedDispatchsystem,suppliedbyLOGIS,alreadyinuseattheotherthreecenters. ThistransitionplacedallofourcentersonacommonCADplatformandassuredthatallDCC dispatcherswouldbetrainedandfamiliarwithPrintrakintheireventualmovetothenew PSAP. Duringthefirstfewmonthsof2007,whilestaffwasworkingtoimplementprocedures, familiarizethemselveswiththeirnewcoworkersandpreparefortheimminentrelocation, constructionofthe$7,700,00025,000squarefootDCCfacilitywaswellunderway.TheFacility frameworkwascomplete,andeffortsweredirectedtotheinteriorascrewswereworkingto frameoffices,pourcementfloorsandinstallstateoftheartairventilation,redundancy,fire suppressionandbackuppowersystems. Duringthesecondquarterof2007theOperationsCommittees,DakotaCountyRadioServices andDCCStaffworkeddiligentlytodevelop policiesandproceduresthatwouldassistDCC staffinaccomodatingtheneedsofall23 agencies.WhileDakotaCountyCapital Projectsworkedtokeeptheconstructionof thenewDCCfacilityontimeandwithin budget,theyalsobeganaccommodatingtours forDCCstaffandmemberagencies.DCC facilityofficesweretakingshape,Windows werebeinginstalled,subflooringandcarpetwasbeingplacedandlandscapingwasbeing planted. Technologyinstallationsbeganmidyear,2007withthearrivaloftwentythreeworkstations purchasedfromXybixSystems,Inc.ofLittleton,Colorado.Onceworkstationinstallationwas complete,Motorola,Inc.beganinstalling21GoldElitedispatchradioconsoleswhichconnect dispatcherstofieldusersaswellasdispatchcentersandfieldusersthroughtouttheregion.The thirdandfinalmajorinstallation,thetelephonesystem,waspurchasedfromIndependent

EmergencyServicesofHutchinson,MN.Theintegrated911andadministrativephonesystem isdesignedtohandlehighcallvolumesaswellaspreparetheDCCforthemetropolitanareas transitiontothenextlevelof911technology. DCCstaff,DakotaCountyRadioServicesandPSC Alliancebeganmeetingonaweeklybasisto reviewinstallationtimelinesandimplementation issuesinanefforttobetterdetermineiftheGo LivedateofNovember14thwasstillfeasible. Appliances,furniture,lockersandfitnesscenter equipmentwerearrivingonadailybasis.On August24th,2007administrativestaffrelocated fromtheirtemporaryofficesatRosemountFire th Station#1totheDCCFacility,2860,160 StreetW.DCCBoard,ExecutiveCommitteeand OperationsCommitteemeetingswererelocatedtothenewDCCtrainingroomshortlythere after. Transitioneffortsbecameevenmoreintenseformemberagencyandstaffduringthefourth quarterof2007.AlthoughTechnologyissuesandstafftrainingneedsdelayedcutoverdatesto theendofDecember,thefacilityandstaffwerebothveryreadyforthetransitiontoone consolidatedcenter.Memberagencieswerealsoequippingandtrainingtheirstaffsonthe new800MHzradioequipmentwhichwouldbeplacedinservicewiththeopeningoftheDCC. At5:00AMonDecember27thwithalarge contingencyofvendorsupportonsite,thestaffof theformerDakotaCountyPSAPstartedtheirday shiftatthenewDCCfacility.AppleValleyand EaganPSAPsfollowedonDecember28thand finallyBurnsvilleandLakevillePSAPSonDecember 29th. AftertwoyearsofintenseeffortbytheDCCandourmemberagencies,thevisionofthe consolidatedPSAPwasreality.

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DCC Work Locations 2006 2007

RosemountFireDepartmentStation1 LakevilleCityHall (AdministrationJuneOct.2006) (AdministrationOct.06August07)

BurnsvillePoliceDepartment AppleValleyPoliceDepartment

EaganPoliceDepartment DakotaCountySheriffsDepartment

DCC

LakevillePoliceDepartment

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Dakota Communications Center Table of Organization

Executive Director Kent Therkelsen

Executive Assistant Jen Hildebrandt

Training Supervisor Rose Kruchten

Operations Director Diane Lind

Technical Support Specialists Matt Brandenburg John Sutton

Dispatch Supervisor Judy Nelson

Dispatch Supervisor Troy Ruby

Dispatch Supervisor
Sandy Flategraff

Dispatch Supervisor Vicki Nelson

Dispatch Supervisor
Cheryl Pritzlaff

Dispatch Supervisor Doris Lake

Dispatchers
Brian Kluck Theresa Reyer Jan OBrien Dawn Anderson Holly Vivant Mindy Kaltenhauser Kellie Bailey Kris Houlehan TBD

Dispatchers
Katie Hoffman Beth Molstad Ray Egan Karla Schrader Diane Bodeen Vicki Ryan Pat Meyer MaryJo Eilers

Dispatchers
LynAnn Bochniak Dave Chilson Mike Whebbe Nicole Inman Tara Shoemaker Heidi McQuoid Kathy Krystosek TBD

Dispatchers
Gina Jermasek Cindy Ryan Stacey Hansen Tiffany Collins Tera Hahle Jennie Lockie Brent Anderson TBD

Dispatchers
Karen Rinta Stacie Adamek Anna Volk Anne Senko Jolene Cemensky Tiffany Germann Holly Rouleau Rachel Hernandez

Dispatchers
Mary Siegler Lynnaia Young Rachel Filan Kelly Bultman John OLaughlin Gino Messina Thomas Bearheart TBD TBD

Melissa Scarlett

Krisstyn Leiter

Loading Chart Dispatchers Dispatch Supervisors Executive Assistant Executive Director 52 6 1 1 Operations Director Technical Support Spec. Training Supervisor 1 2 1

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Administrativeand TechnicalStaff
Kent Therkelsen Diane Lind Jennifer Hildebrandt Matt Brandenburg John Sutton Executive Director Operations Director Executive Assistant Technical Support Specialist Technical Support Specialist

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DispatchandSupervisoryStaffbyPSAP
AppleValley DianeBodeen TiffanyCollins RachelHernandez HeidiMcQuoid GinoMessina PatMeyer TheresaReyer KarenRinta JudyNelson VickiNelson Burnsville BrentAnderson LynAnnBochniak KellyBultman TiffanyGermann JodiHemmila BethMolstad VickiRyan MarySiegler HollyVivant SenaDahl CherylPritzlaff DakotaCounty KellieBailey ThomasBearheart HollyBohlken AllenaCatchingsCharo DaveChilson RayEgan Terahahle KathyKrystosek AliciaMurr JanOBrien ShaneRanbaum HollyRouleau AnneSenko MelishaWest MikeWhebbe LynnaiaYoung MaryMcKnight Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Supervisor Supervisor

Eagan DawnAnderson MaryJoEilers RachelFilan MarkGelhar KatieHoffman NicoleInman MindyKaltenhauser JenniLockie TaraShoemaker AnnaVolk SandyFlategraff TroyRuby Lakeville StacieAdamek DorisBulsLake JoleneCemensky StaceyHansen GinaJermasek BrianKluck JohnOLaughlin CindyRyan KarlaSchrader RoseKruchten Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Supervisor Supervisor

Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Supervisor Supervisor

Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Dispatcher Supervisor

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EMPLOYMENTACTIVITY

NewEmployees
AliciaMurr LynnaiaYoung MarkGelhar MattBrandenburg JohnSutton 06/04/2007 06/04/2007 07/09/2007 08/27/2007 08/27/2007

Promotions
DianeLind SenaDahl SandyFlategraff VickiNelson CherylPritzlaff 01/02/2007 07/24/2007 07/25/2007 07/26/2007 07/27/2007

Retirements
MaryMcKnight 11/14/2007

Resignations
JessicaCirkl ShaneRanbaum KimSunde MarkGelhar AliciaMurr JodiHemmila MelishaWest 01/13/2007 02/05/2007 02/23/2007 10/22/2007 10/24/2007 11/01/2007 12/03/2007

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Facility
ConstructionofthenewDCCfacilityinEmpireTownship,whichbeganinmid2006 continuedthroughout2007.Constructionofthe25,000footstateoftheartfacilitywas managedbyDakotaCountyCapitalPlanningandProjectManagementonbehalfofthe DCCconsortium,whowillrepaythe$7.7millionconstructioncostthrougha15year leasewithDakotaCounty,whoownsthebuilding. ThefinalapprovedfacilitydesignandbudgetwasapprovedbytheDakotaCountyBoard aftertheyreceivedrecommendationsfromtheDesignAdvisoryCommittee(DAC), comprisedofthreeDakotaCountyCommissionersandthreelocalelectedofficials.A coredesignteamconsistingofCPPMstaff,dispatchstaff,arepresentativefromtheDCC ExecutiveCommitteeandWoldArchitectsandEngineersmetregularlytodevelop designrecommendationsfortheDACsconsideration,includingsitevisitstoseveral similarlysizedPSAPsintheNorthwestU.S.andVancouver,BritishColumbia.
CoreDesignTeam StephenKing,CityAdmin.SouthSt.Paul JudyNelsonCityofAppleValley DianeLindCityofBurnsville MichaelWhebbeDakotaCounty TroyRubyCityofEagan RoseKruchtenCityofLakeville RussSinklerPSCAlliance TomBurrowsDakotaCo.Sr.ProjectMgr. MikeCoxWoldArchitectsandEngineers ChuckDrulisRoss,Drulis,CusenberyArch. KentTherkelsenDCC DesignAdvisoryCommittee JosephHarrisDakotaCountyCommissioner NancySchouweilerDakotaCountyCommissioner ThomasEganDakotaCountyCommissioner PatrickGeaganMayororEagan DarleneLewisWestSt.PaulCityCouncil TerryHolmesEmpireTownshipBoardChair

Duetothespecializenatureoftheconstructionproject,leadarchitectsWoldArchitects andEngineersengagedtheservicesofChuckDrulis,withRoss,DrulisandCusenbery ArchitectsofSonoma,California.Mr.Drulishasbeeninvolvedinthedesignof25new PSAPs,mostlyonthewestcoast. TheguidingprincipalsoftheCoreDesignTeamandDesignAdvisoryCommittee included;creationofahighlevelofservice,designastateoftheartfacility, accommodatefuturegrowth,provideforsafetyandsecurityofstaffandkeepthe projectontimeandwithinbudget. As2007began,constructioneffortsmovedtothe interiorofthenowcompletedshell.Mechanical andelectricalcomponentsweredeliveredand installedaswellasinteriorfinishes.Theventilation system,designedtoallowforcontinuedfacility

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operationduringviolentweatherorhazardousmaterialsincidentswasinstalledand tested.Communicationsconnectionsforradio,telephoneandavarietyofcomputer systemwereinstalledaswerefacilityalarmsandsecuritysystems. Asconstructionnearedcompletion,theDCCbegantoequipthefacilitywiththe equipmentandtechnologynecessarytooperateasa911center.Theconsortiumsold publicsafetyrevenuebondsfor$7.3milliontofinancethenecessaryequipmentand technology.Dispatchworkstations,radioconsoles,911andadministrativephone systems,loggingrecordersandthecomputeraideddispatchsystemwerethecore technologiesrequiredtobeinstalledbeforethecentercouldbeginoperations. Inadditiontothedispatchfloorandserverroom,thefacility alsoincludesadministrativeoffices,radioandtechnicalsupport, breakroom,exerciseroomandalargeclassroomforstaff trainingsessions. Inmidyear,DCCstafffromthefiveexistingPSAPsbegan familiarizationtoursofthenewfacility.InAugust,theDCC administrativestaffmovedfromtheirtemporaryofficesat RosemountFireStation#1,followedshortlybyournewly appointedtechnicalsupportspecialists.Dispatcher trainingwasheldonsiteforthe1sttimeinSeptember.A publicopenhouseandbuildingdedicationwasheldon October27thwithaturnoutofseveralhundredcitizens whojoinedtheirlocalelectedofficialsandpublicsafety stafffortheir1stlookatthenewfacility.

DCCdispatchersfromthescatteredlocationsbegantechnicaltraininginthenewcenter inNovemberandbeganliveoperationsonDecember27thwithour1stcutovertolive service.At5:00AMonDecember29th,alldispatchershadbeenrelocatedtoEmpire andthelightswentoffinthefivepriorcenters.

1 7

Training
Dispatchtrainingin2007focusedonthetransitiontoasingledispatchcenter.Priortothe DCC,mostdispatchcentersinDakotaCountydidnotprovideEmergencyMedicalDispatch (EMD),butinsteadtransferred911callerstoaprivateagencyforEMDinstruction.The BurnsvilledispatchcenteraloneprovidedEMDonsite.DispatchersfromAppleValley,Dakota County,EaganandLakevilleattendedCPRclassesinJulyasaprerequisitetotheirEmergency MedicalDispatchtraining.CPRtrainingwasprovidedatAppleValleyFireStationOnebyPatti McCauleywithALFAmbulance,andBillDAgostinowithBurnsvilleFire.Dispatcherslearnedto doCPRandtheHeimlichmaneuvertobetterunderstandwhattheywouldbeaskingpeopleto dowhengivingprearrivalinstructions.

FallbroughtmostofthedispatcherstothenewDCCbuildingtomakeuseofthetrainingroom forthefirsttime.InOctober,dispatchersattendedEMDtrainingatthenewfacility.Training wasprovidedbyPriorityDispatchfromSaltLakeCity,UT.Dispatchersspentthreedays learningEMDprotocolwhichincludesaskingappropriatequestionsforvaryingmedical complaints,understandinghowtocodethecomplaintscorrectly,learninghowtoprovidepre arrivalinformationtocallers,andbeingtaughtpostdispatchinstructionstohelpthecaller prepareforthearrivaloffirstresponders.Supervisorswerealsotrainedinhowtoevaluate EMDforqualityassurance.

InDecember,alldispatchersagainwerebroughttothenewbuildingfortraininginpreparation forthetransition.Theadministrativeclassesincludedfiretraining,andgeneralinformationon DCCpoliciesandprocedures.Dispatchersweregivenalistofpasswords,andtrainingonhow toaccesssoftwaretheymightnotbefamiliarwithattheirformerPSAPs.Dispatchersalso attendedaclassonthenew800MHzradiosystem,whichincludedbackgroundinformation, operationoftheconsoles,andproceduresforuseoftalkgroups.PriortotheDCCopening, dispatcherswerealsotrainedontheuseofthenew911/telephoneequipmentbyPlantCML trainers.

Duringthefall,staffandsupervisorsalsoattendedclasseswithmanagementconsultantSusan Mackayonteambuilding,andwithformerStPaulPoliceOfficerandconsultantJackSerierwho ledthegroupinasessiononteamwork.InDecember,supervisorsattendedtrainingatthe PrairieIslandnuclearfacilityonthenuclearpowerplantpublicwarningsystemandthe responsibilitiesoftheDCCasitrelatestotheprocess.

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 Dispatchstaffinpolicyandproceduretraining. DCCstaffinfacilitytraining. DCCAdminandsupervisorystaff inteambuildingtraining.

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Budget/Fiscal
InJuneof2006,theDCCBoardofDirectorsapprovedthe2007budgetfortheDCC.The approvedbudgetprovidedforthestaffingnecessarytomaintaindispatchservicesatthe 5existingcentersduring2007,fundingfortheequipmentandtechnologyrequiredin thenewfacilityunderconstruction,andotherstartupcostsrequiredtoestablishthe consolidatedPSAPtoopeninlate2007. Theapprovedbudgetprovidedfor$6.3millioninoperatingcostsand$1.2millionfor debtserviceaspartofa$7.3millionPublicSafetyRevenueBondusedtofundpurchase oftheequipmentandtechnologyrequiredforthenewcenter. FundingfortheDCCbudgetisderivedprimarilyfromassessmentstotheMembersof theDCCconsortium.Costallocationisbaseduponafundingformulacontainedinthe DCCJointPowersagreement,whichdistributescostsinaccordancewithmember agencyactivity.Thestartupallocation,shownbelowwillbeadjustedannuallyafterour 1stfullyearofoperationsintheconsolidatedCenter. 2007MemberFees
Member AppleValley Burnsville DakotaCounty Eagan Farmington Hastings InverGroveHeights Lakeville MendotaHeights Rosemount SouthSt.Paul WestSt.Paul %of Budget 12.60% 17.09% 6.97% 18.00% 4.83% 4.08% 6.40% 11.48% 1.74% 4.90% 5.87% 6.04% Operating Budget $ 635,842 862,423 351,731 908,345 243,739 205,891 322,967 579,322 87,807 247,271 296,222 304,800 Capital Budget $152,792 207,239 84,521 218,274 58,570 49,475 77,609 139,210 21,100 59,419 71,182 73,243 Total2007 Assesment $788,634 1,069,662 436,252 1,126,619 302,309 252,367 400,576 718,532 108,907 306,690 367,403 378,403

OtherRevenues DakotaCountyStartupSubsidy ToassisttheconsortiumintheestablishmentoftheconsolidatedPSAP,theDakota CountyBoardofCommissionersapprovedtheprovisionofastartupsubsidyinthe amountof$3.563milliontobepaidindecreasinginstallmentsfrom20072010.In2007 thesubsidywas$1,750,000.Thisamountdecreasesoverthenext3budgetyearstothe finalpaymentof$163,250in2010.

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Annual911Fees UnderMinnesotalaw,allwirelineandwirelessphoneprovidersarerequiredto collecta911Feeforeachlineofservice.Aportionofthefeecollectedunderthis lawmustbeusedtofundimplementation,operation,maintenance,enhancement, andexpansionofenhanced911serviceincludingacquisitionofnecessary equipment.For2007theDCCreceived$562,093,or8.8%ofouroperatingbudget. EmergencyMedicalDispatchGrant DuringplanningfortheconsolidatedPSAP,theDCCExecutiveCommitteeapproved therecommendationoftheOperationsCommitteetoadopttheuseofEmergency MedicalDispatch(EMD)fortheDCC.EMDprovidesdispatcherswitha standardizedcalltakingprotocolusedtoevaluateandprioritizemedical emergencies.Thisassuresthedispatchingofappropriateresourcesbaseduponthe severityofthecallandavailabilityofresourceswithinthecommunity.EMDalso providesdispatcheswiththeabilitytoprovideprearrivalinstructionstopersons presentatthesceneofanemergency. TheCityofHastings,actingonbehalfofallfireagenciesinDakotaCountysubmitted agrantrequesttotheDepartmentofHomelandSecurity/AssistancetoFirefighters grantprogram,requestingfundingassistanceforimplementationofEMD. Ultimately,thegrantwasawarded,whichpaid80%ofthe$115,095EMD implementationcosts. CapitalProjectsFund InMayof2007,theDCCissued$7.315millioninPublicSafetyRevenueBondstoprovide thefinancingfortheacquisitionoftheequipmentandtechnologyrequiredtooperate thedispatchfacility,aswellascertaindataconversioncoststohelpourmembers migratetotheLOGISdispatch,mobiledataandrecordssystem.Assesmentofthe Membersfortheirproportionateshareofthedebtservicebeganin2007andwill continuethrough2013. Majorexpendituresfromthisfundincludethe23dispatchradioconsoles,911and administrativephonesystem,radioandphoneloggingrecorder,dispatchconsole furnitureandfacilityfurniture,fixturesandequipment.Theconsortiumwillconsider enhancedfeaturessuchasAutomaticVehicleLocationandarapidoutboundtelephone communitynotificationsystemasfundsfromthisbudgetallow.

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2007 Revenue Operating Budget

$562,618 , 8% $100,409 , 1% Member Fees 9-1-1 Program Fees Interest Income

$6,796,370 , 91%

2007 Operating Budget Expenses Major Catagories $1,225,365 , 20% $30,346 , 1%

Personnel Expenses Commodities Contractual Services

$4,805,756 , 79%

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23
Feb March April May June July August Sept Oct Nov Dec Totals 2,680 317 1,325 1,541 320 1,431 1,558 271 1,272 3,626 272 1,503 3,659 363 1,540 3,575 289 1,821 3,365 342 1,567 3,163 357 1,305 3,289 108 1,386 2993 241 1,225 3027 409 1,294 1,366 401 2,119 2,999 412 2,371 3,348 351 2,333 3,349 361 2,537 3,506 436 2,747 3,363 412 2,322 4,076 464 2,229 3,448 362 2,043 3,597 389 2,016 3686 362 2,086 3846 435 2,162 2,887 3,269 3,602 3,718 3,365 3,501 3,300 3,863 3,384 4,188 3,630 2,781 3,338 2,596 3,075 2,619 3,384 2.578 3342 2,402 2946 2,583 3,889 328 2,053 4,318 536 2,187 4,470 482 1,987 4,684 243 2,142 4,953 431 2,313 5,000 490 2,205 5,008 466 2,360 4,357 289 2,120 4,612 276 2,159 4,297 263 2,063 4062 226 2,152 943 74 1,058 33 1,023 162 1,234 63 1,221 51 1,198 81 1,299 280 1,223 52 1,232 66 1090 191 1070 123 996 253 1,266 236 1,105 206 1,300 210 1,250 226 1,307 260 1,384 216 1,264 221 1,351 238 1144 233 1028 234 1,388 70 1,751 60 1,661 66 2,096 65 1,886 55 2,077 74 2,164 78 1,887 24 1,955 1712 24 1599 3,656 101 1,227 4,328 117 1,351 4,090 201 1,404 4,156 144 1,518 4,482 136 1,638 4,436 212 1,192 4,270 402 1,163 4,349 312 1,068 4,495 161 1,116 4449 213 1,021 4113 495 1,162

Dakota Communications Center Monthly Statistics 2007

Jan

*45,527 Apple Valley Law Enforcement 2955 Fire/EMS 296 911 Calls 1,377

35,431 3,585 8,448

Burnsville *60,220 Law Enforcement 3,311 Fire/EMS 355 911 Calls 2,163

39,895 4,740 14,270

Dakota County Law Enforcement 911 Calls

3,013 3,417

39,266 21,956

Eagan *63,557 Law Enforcement 4,400 Fire EMS 59 911 Calls 2,015

54,050 4,089 12,697

*12,365 Farmington Law Enforcement 1144 Fire EMS 55 911 Calls

13,735 1,231

Hastings *18,204 Law Enforcement 1,104 Fire EMS 224 911 Calls

14,499 2,757

Inver Grove Heights *29,751 Law Enforcement 1,590 Fire EMS 59 911 Calls

21,766 575

*43,128 Lakeville Law Enforcement 3824 Fire EMS 93 911 Calls 1,372

50,648 2,587 8,510

Feb 664 24 664 28 726 31 595 29 631 23 671 30 815 51 661 34 662 28 655 31 590 30 8,084 358

Jan *11,434 Mendota Heights Law Enforcement 750 Fire EMS 19 911 Calls

March

April

May

June

July

August

Sept

Oct

Nov

Dec

Totals

*14,619 Rosemount Law Enforcement 1,287 Fire EMS 50 911 Calls

1,096 47

1,439 132

1,298 99

1,568 56

1,528 109

1,568 98

1,575 90

1,427 48

1,541 66

1423 54

1290 72

17,040 921

*20,167 South St. Paul Law Enforcement 1,436 Fire EMS 153 911 Calls

1,318 161

1,582 179

1,420 144

1,660 190

1,661 180

1,782 205

1,645 185

1,554 68

1,529 198

1362 197

1411 160

18,360 2,020

*19,405 West St. Paul Law Enforcement 1,473 Fire EMS 229 911 Calls

1,283 212

1,833 236

1,547 196

1,917 232

1,877 238

2,168 235

2,044 217

1,961 91

2,004 197

1672 199

1841 224

21,620 2,506

Law Enforcement Total Enforcement Total Fire EMS Total Total Cad Events: 911 Total** Total Formula Events:

26,287 1,592 27,879 10,344 38,223

22,166 1,988 24,154 9,993 34,147

26,381 2,289 28,670 11,058 39,728

25,611 25 611 2,209 27,820 10,497 38,317

29,485 1,865 31,350 11,563 42,913

30,038 2,248 32,286 12,426 44,712

60,813 2,386 63,199 10,321 73,520

30,983 2,791 33,774 9,915 43,689

28,369 1,858 30,227 9,155 39,382

29,651 1,727 31,378 6,680 38,058

27,825 2,008 29,833 8,797 38,630

26,823 2,408 29,231 9,353 38,584

364,432 25,369 389,801 120,102 509,903

*Population as of 2000 Census (www.lmic.state.mn.us). **Non-PSAP Cities 9-1-1 totals will be reportable after consolidation.

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2007EventsDispatched
ByAgency Agency
AppleValley Burnsville DakotaCounty Eagan Farmington Hastings InverGrove Heights Lakeville Miesville* Mendota Heights Randolph Hampton* Rosemount SouthSt.Paul WestSt.Paul TOTAL: 921 2,020 2,506 25,369 358

Fire/EMS
3,585 4,740 4,089 1,231 2,757 575 2,587

Law
35,431 39,895 39,266 54,050 13,735 14,499 21,766 50,648 8,084 17,040 18,360 21,620 364,432

Total
39,016 44,635 39,266 58,139 24,966 17,256 22,341 53,235

8,442

17,961 20,380 24,126 369,763

*Miesville&RandolphHamptontotalsnotavailable.

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2007911CallsAnswered
ByPSAP
PSAP
AppleValley Burnsville DakotaCounty Eagan Lakeville Total:

911CallsAnswered
17,046 27,128 34,940 25,756 15,232 120,102

9-1-1 Calls by PSAP

Apple Valley Burnsville Dakota County Eagan Lakeville

13% 21%

14% 23%

29%

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2007Fire/EMSandLawCalls
Fire 3585 35431 4740 39895 0 39266 4089 54050 1231 13735 2757 14499 575 21766 2587 50648 358 8084 921 17040 4526 0 0 18360 0 21620 Law

AppleValley Burnsville DakotaCounty Eagan Farmington Hastings InverGroveHeights Lakeville MendotaHeights Rosemount SouthMetro SouthSt.Paul WestSt.Paul

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CADCalls 2007
Nov Sep Jul May Mar Jan Jan LawTotal 5,000 Feb Mar 10,000 Apr 15,000 May Jun 20,000 Jul Aug 25,000 Sep 30,000 Oct Nov 35,000 Dec

Fire/EMSTotal 1,592 1988.0 2,289 2,209 1,865 2,248 2,386 2,791 1,858 1,757 2,008 2,433 26,287 22166.0 26,381 25,611 29,485 30,038 30,775 30,983 28,369 29,651 27,825 26,823 NumberofEvents

PhotoCourtesyofScottTheisenandSunnewspapers.

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Mos stFreque entLawCallTyp pes

Tra afficstops 911 Suspi icion Trans sports Alar rms Medicals c

7% 8% 9% 11% 11% 54%

MostF Frequen ntFire/EMSCallTypes

Medicals M FireAlarm 4% 2% 12% 10% COAlarm Oth her PIAccdt A

72%

2 9

AverageCADCallsbyTimeofDay*
CallsperHour 0.00 12:00AM 1:00AM 2:00AM 3:00AM 4:00AM 5:00AM 6:00AM 7:00AM 8:00AM 9:00AM 10:00AM 11:00AM 12:00PM 1:00PM 2:00PM 3:00PM 4:00PM 5:00PM 6:00PM 7:00PM 8:00PM 9:00PM 10:00PM 11:00PM 10.00 20.00 30.00 40.00 50.00 60.00 70.00

TimeofDay

*DuetopreviousvariancesinCADplatforms,databasedonfinalsixmonthsof2007only.

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2007CADEventsbyDayofWeekandTimeofDay
12:00AM 1:00AM 2:00AM 3:00AM 4:00AM 5:00AM 6:00AM 7:00AM 8:00AM 9:00AM 10:00AM 11:00AM 12:00PM 1:00PM 2:00PM 3:00PM 4:00PM 5:00PM 6:00PM 7:00PM 8:00PM 9:00PM 10:00PM 11:00PM AverageDaily Sunday Monday Tuesday Wednesday Thursday Friday Saturday 63 40 43 40 46 41 71 48 28 33 29 36 35 53 38 19 20 22 24 24 41 23 13 21 16 16 15 25 16 11 13 10 12 12 18 12 11 12 10 11 10 11 9 16 16 15 16 16 11 17 29 32 35 35 29 21 24 37 44 42 46 45 32 30 46 43 48 48 45 37 36 50 53 58 53 50 42 37 49 55 53 50 49 43 35 45 47 48 52 47 43 37 51 47 52 53 51 41 40 67 69 63 53 58 43 37 63 62 57 56 53 41 42 55 59 54 53 56 43 44 53 51 52 54 54 47 43 51 51 52 50 54 50 44 50 47 51 49 55 50 46 48 48 50 46 55 56 46 51 48 50 47 66 62 49 48 51 55 52 73 67 47 54 49 58 48 76 73 863 985 1014 1020 1006 1069 1021 Average 49.14 37.43 26.86 18.43 13.14 11.00 14.14 28.29 38.57 42.43 48.86 48.00 45.29 47.43 56.14 52.71 51.71 50.71 50.14 49.43 49.86 52.86 56.43 57.86 996.86

DuetopreviousvariancesinCADplatforms,databasedonfinalsixmonthsof2007only.

31