TRANSFERING FROM THE AIRPORT TO HOTEL

Guide Tourist Guide : Focus Asia Group, Focus Asia Group .. Please Come Forward, I am from Lumbini Tour and Travel. : Yes we are. Focus Asia Group from Japanese. : Good Afternoon Ladies and Gentlement. I am the guide for picking up service today from Lumbini T&T my name is Eleanor Irtaputri. Nice to meet you today. : Nice to Meet you Eleanor. : Well. How about your flight? Fine? : Fine .. : And how about your baggage and your travel document, its any problem? : No .. Nothing Problem : Now I want to know who is The Group Leader? : Yes, i am. : May i know your name please? : Tanaka Kurosaki, you can call me just Tanaka : Hello Mr. Tanaka, Nice to meet you.
: Nice to meet you too.

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: Before we go to the bus, I need your documents such as Passport and Hotel Vouchers to facilitate check-in hotel. So pleased collected to Me. : Okay.. : Well ladies and gentlement, thanks for participating. Now it's time to board the bus and we will go directly to the Sheraton Hotel.

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On The Bus Guide : Good Afternoon Ladies and Gentlement. How are you? As already said before, my name is Eleanor Irtaputri, but you can call me Ella. I would like to say welcome you to Surabaya City. Surabaya is a capital city in East Java, one of 33 provinces in Indonesia and also i would like to introduce you to our Driver and C.O Driver, they are Mr. Dani and Mr Faruq . Say hy to them. Tourist : Hy.... Guide : After from Juanda International Airport, we will go directly to Sheraton Surabaya Hotel at Embong Malang street for check-in a Hotel. Ladies and Gentlement after we check-in the hotel, there will be lunch at Cafe Bromo Sheraton Hotel. After that you can visit the Tunjungan Plaza to shop because of its location adjacent to the hotel and next free program. Tourist : Oh. yeah. Guide : Ladies and Gentlement. Now, the local time in Surabaya is 11.00 a.m or 2 hours later than the Japan Standart Time and at Tokyo 01.00 p.m. So, please check your watch with time in Indonesia. In Indonesia there are 3 times zone : Western Indonesian Standart Time (GMT +7 hours), Central Indonesian Standart Time (GMT +8 hours), Eastern Indonesian Standart Time (GMT +9 hours) and Surabaya City include in Western Indonesian Standart Time. Moreover, Indonesia has two seasons namely summer and rainy season. Guide : The currency in Indonesia is the Indonesian Rupiah (IDR). At the moment the exchange rate for 1.00 Yen = Rp 150,-. Exchange rates might fluctuate due to issues such as : Economic growth or down turn, Political developments eg change in leader and Security problems. Foreign money may be exchange at Bank State/Private/Foreign, Money Changers (Scattered all over town) and Hotel or Resorts. Tourist : Ehmm yeah. Guide : Our Hotel is located in down town area. Local facilities available are : Bus, Taxi, Train, or traditional transportation as Becak, Dokar etc. Facilities nearest or around the Hotel available are : 1. Darmo Hospital at Darmo street 2. Dapur Desa Restaurant at Basuki Rachmat street 3. Money Changer at Panglima Sudirman street 4. Bank as Citybank at Basuki Racmat street, Standart Chartered Bank, The Common Wealth Bank at Darmo street 5. Traditional Shopping Centre Mirotas Batik Store at Sulawesi street 6. In the meantime, Modern Shopping Center present at beside Hotel that is Sogo and Tunjungan Plaza. Tourist : Oh yes thank you Guide : Ladies and Gentlement Have you ever been to Surabaya City? Tourist : No . This is a first time we come in Surabaya.

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: Well.. Surabaya is the capital city of East Java province and the second biggest metropolitan city in Indonesia with the inhabitant approximately 3 million Peoples. Surabaya officially established in 1293. Surabaya well known as Heroic City , the date was taken from the glory of Raden Wijaya, the first king of Majapahit who against China troops. Surabaya is a metropolitan city in which have religious nuances, the community had the feeling of the high solidarity and the spirit of heroism that never knew surrendered. : Ladies and Gentlement. Place a Hotel where our will stay is Sheraton Surabaya Hotel & Towers, at Embong Malang street 25-31. Any facilities are available as : Reception area eg Security boxes, Business Centre, Coffe Shop, Restaurant, Pub, Laundry, Operator assisted or international/regional direct dialing, Car Call, Video and TV, Parking Car, Restroom, Swimming Pool, jogging track, massage service, fitness center and many more : Well Everybody Now you please look on your left side That is a Surabaya zoo. The largest zoo and complete in Southeast Asia. Surabaya Zoo located in Setail Street 1 Surabaya (Wonokromo - beside Joyoboyo station area). KBS is big zoo and complete. It is in it are dwelt more than 351 composing different animal species more than 2806 animals. Include Indonesia rareness animal and also world consisted of Mammalian, Aves, Reptile, and Pisces. : and then. We are now entered on Darmo street. Where a Darmo Hospital on left side, Bungkul Park on right side, Standart Chartered Bank and The Common Wealth Bank also are there on Darmo sreet. : Okay this is a Basuki Rachmat street. On the right side, that is a Gramedia Book Store. The Biggest Book Store in Surabaya. On the left side, that is a Dapur Desa Restaurant. Left from Gramedia Book Store, that is Meritus Surabaya Hotel, one of the newest hotel in Surabaya. : Oh yes there are : Well on right side, that is a Modern Shopping Centre Tunjungan Plaza & Sogo. It is also the biggest Modern Shopping Centre in Surabaya. Any things as : Shop T-Shirt, Bag, Shoes made in Indonesian or Foreign, Caf, Restaurant etc. : Well Ladies and Gentlement, We have already arrived at Sheraton Surabaya Hotel & Towers, So please Check your baggage and another things that you can bring and prepare it. After this get down the bus, and follow me to the lobby hotel. : This way please..

All The Tourist Gather at Lobby, waiting for Check-in a Hotel. In the meantime, Tour Guide meet with Bell Captain.

Guide : Good Afternoon Sir Bell Captain: Good Afternoon, Can I help you ? Guide : Im From Lumbini T&T, I carry The Tourist from Japan and I need to bring their baggage. Guide : Here is the Baggage List and Passanger Name List, So please unload and count them correctly. Bell Captain: Oh Sure. Guide : Thank you Sir

Guide : Well ladies & Gentlemen Would you please wait here during I do the check in procedure ? And please enjoy the welcome drink served

With The Receptionist Staff : Good Afternoon Sir, may I help you? Guide : Oh yes, I am Eleanor Irtaputri from Lumbini T&T. Ive been reserved 2 weeks ago some room here for my group. It is Passanger Name List and Rooming List. Please set according to the list. Staff : Oh, Lumbini T&T!! A moment please. I will check it first Here you are Let me repeat your reservation, sir Guide : Yes, please. Staff : Youve been reserved 18 Premium Deluxe Twin and 2 Premium Deluxe and special requirement for lunch and dinner. Is that correct? Guide : yes, absolutely Staff : Well I will fill the registration form May I lend your Mark, id card and some document from pax? Guide : oh, sure Staff : Wait a moment please.. I will load your Guest Card. Your room number is are 601 until 619. Here are your room keys Guide : thank you!! Staff : You are welcome.. Have a nice stay with us.

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: Ladies & gentlemen, attention please Now I would like to distribute your room keys After this you will be accompanied by the bellboy, They will help you to carry your baggage to your room Guide : For Mr. Nakajima Yuto sharing with Mr. Yamade Ryosuke in Room No. 601, Here is your room key Tourist : Thank you Guide : For Mr. Hikaru Yautome sharing with Mrs. Okamoto Keito in Room No. 602, Here is your room key Tourist : Thank you Guide : And now I would like to explain about some facilities for you from this hotel: - Telephone A telephone in your room can be used to make an outgoing call, anywhere. - Food & Drink That already served in refrigerator inside your room. - Laundry Dry & Clean To used this service, you just need to call the concern department in this hotel. To save your valuables, you can put it in Safety Deposit boxes. And if you need service beyond requirements, you will get incidental charges. Well Ladies and Gentlement, Tomorrow will be Morning Call to all of you for a Wake Up. All of you must be ready at 07.00 a.m for breakfast and prepare to city tour. We will be City Tour for 8 hours at Heroes Monument, Museum HOS, Suramadu Bridge, Submarine Monument, and Danar Hadi Store. Dont Forget, after this for a lunch gather at Kafe Bromo at 12.00 p.m. and after Lunch you can go to Tunjungan Plaza for shopping. For need some Help from Me, Iam at Room No. 620. Have a nice for today and see you tomorrow