Key Benefits

REDUCE ON-SITE CALLS. Close most of the incidents remotely: exchange files with the remote machine; view and control the screen remotely, restart & reconnect the remote computer and automatically log back into the OS, even in Safe Mode. BE PROACTIVE. Real-time monitoring of system health and performance data allows problem anticipation and the decreasing of potential damages caused by outages or errors. FLEXIBLE. No administration privileges are required, supported in all Microsoft operating systems since Windows 2000. RAPID INCIDENT RESOLUTION. Clients can start sessions almost instantly through several methods. System Information and chat help technicians to rapidly diagnose the situation and undertake the most appropriate action. GIVE CLIENTS A BETTER VISIBILITY OF THEIR ROI. Send an automated, comprehensive PDF report at the end of each support session and keep a video record of the remote control activity. Produce complete audit reports. ENHANCE BRAND AWARENESS. Provide an exclusive support link with your brand, add your logo and customize the behavior of the support applet interface; aditionally you can add your own terms of service. OPTIMIZE AVAILABLE RESOURCES. Detailed reports and real time information about the resources occupation allows precise performance assessment and shows the opportunities for optimization. INTEGRATION. Accept support requests directly from your web site or from any other software, through a powerful yet simple API. ASSURANCE FOR CLIENTS. Sessions are protected by 256bit AES encryption. Any action taken on the remote computer is logged and the user informed. Users can block actions or suspend different session features at any time. SECURE. Granular access rules by user or IP to both the solution and its administration console, and to specific machines to support. Choose the features to be used by each technician. USE IT FROM ANYWHERE. Provide remote support from virtually any Java-enabled operating system, using a Web liteconsole. Install a portable version of the Windows console on any removable device. BeAnywhere
Leading Capital, SGPS Phone: +351 210 441 550 contact@beanywhere.com

Now introducing...

BeAnywhere inSight Lite Edition

BeAnywhere Business and Corporate editions of Support Express include an edition of BeAnywhere inSight, a Remote Monitoring add-on which helps preventing problems and downtimes in your clients critical servers and workstations (monitor up to 10 PCs in the included edition). Monitor CPU and memory state, along with the running processes and HDD utilization, besides keeping hardware and software inventory always updated.
BeAnywhere and Get Live from the Cloud are registered trademarks from BeAnywhere. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Adobe and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Remote access to Mac computers requires Mac OS 10.7.5 or newer. Apple and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.

What is it?

ADVANCED REMOTE SUPPORT

Simple. Flexible. Secure.

Get live from the cloud

TM

BeAnywhere Support Express

with inSight Lite Edition

beanywhere.com

BeAnywhere Support Express

BeAnywhere Support Express is an advanced Software-as-a-Service solution that allows comprehensive remote access to Microsoft Windows and Apple Mac computers in order to provide IT Support, as well as system management and monitoring.

Scripts Execution - Easily deploy scripts on multiple machines from a centralized interface, with advanced options like scheduling, timeouts and context. Perform silent deployments or require interaction with the local user. Patch Management - Find outdated software or missing system patches on each computer and immediately fix those problems. Auditing and Inventory Create detailed reports about your infrastructure and maintenance operations by listing all the relevant activity (alerts triggered, scripts executed, outdated software, sessions).

Features for HelpDesk Managers

Granular Management - Organize computers in groups; organize technicians in departments. Easily route support requests, define escalation procedures and create an unlimited number of technicians with different profiles and permissions. Instant Notifications - Receive immediate e-mail notifications when certain conditions are met or when events occur. Specify different recipients. Advanced Survey Creation & Reporting - Create complex surveys in seconds. Analyze graphical reports on the results and export the data. Session Recording - Record sessions in video in Adobe Flash format, for quality control or training purposes. Videos are automatically hosted by BeAnywhere. Advanced Computer Management - Easily deploy or update multiple BASE Agents, applying default options, expiration dates and security settings automatically. Deferred Support Tickets - Besides requests, users can also create support tickets, with file attachments and custom surveys. Advanced Calling Card creation - An easy, one-click, zero-download desktop icon you can pre-install on remote desktops for easy access to the helpdesk. Brand the Calling Card with your corporate image. Create exportable batches of calling card codes with your prefix.

Features for Technicians

One Click - Thats all it takes to begin a support session: a single click. No preinstalation, no administrative privileges. Clients just need a simple, customizable URL or a PIN code. The support session is established in milliseconds. High Performance and Firewall Friendly - Always the best performance in any scenario, even with firewalls and exotic network configurations. BASE can also reach machines with no direct connection to the Internet, by using a dedicated proxy on the same LAN. Multi Session Handling - Conduct unlimited concurrent remote sessions with a tabbed console interface that easily lets you toggle between sessions. Advanced Remote Control - Compatible with multiple Terminal Services sessions and Fast User Switching. Supports two-way clipboard and multi-monitor. Scale or zoom the remote image and set different color modes. Blank the remote screen and lock the remote input. Share your screen or use a laser pointer to train the remote user. Interact and Collaborate - Multiple techs can be on a session, and every one can use independently all the features of the product. Using the integrated VoIP module, perform simultaneous calls with different clients, technicians or a mix of both at the same time! System Info - In-depth auditing and diagnostics data helps on management and problem assessment. Check programs running, installed software, available resources... File Transfer - Instantly transfer files and folders with your clients. You can pause and resume transfers or change the order on the file queue. Port Forwarding - Route local traffic to the remote network without any additional configuration. Easily Link local programs to remote services. System Shell - Use a standard command prompt or a powershell without opening a remote desktop connection. Compatible with batch files and scripts. Custom Warnings - Define what messages or specific webpages are shown to the user if certain conditions are met (connection dropped, support applet is closed, specific schedule...). Restart & Reconnect - The remote computer can be restarted directly from the session, even in safe mode. You can log back into Windows without knowing the system credentials or requiring a local user to log in locally. System Monitoring - Create advanced system alerts (CPU and memory usage, disk space, service activity, Windows events...) with several thresholds and automatic actions.

A simple interface allows for a rapid deployment in any remote support or remote administration scenario, with no more than an hour of training for the teams.

Service Plans
BeAnywhere Support Express is available in three different plans, with differenciated funcionalities. All the plans allow the creation of unlimited technician profiles. The number of technicians able to use the solution simultaneously is restricted by the license type.

ways to start a support session...

1. PIN CODE Generate a new PIN code and direct clients to any easy-to-remember URL. 2. SUPPORT LINK Generate a support link in your tech console and send it to to the client. 3. UNATTENDED ACCESS Install BASE as a Windows Service and access that computer at any time. 4. WEBSITE INTEGRATION Easily embed BeAnywhere in your web site, through a button or landing page. 5. CALLING CARD Use BeAnywhere as a business tool by easily creating new service offerings. 6. SOFTWARE API Use our simple API to generate support requests from any software. 7. EXCLUSIVE LINK Setup an easy to remember URL for the simplest and fastest connection possible.
Chat with clients Request Routing