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Mangwanani Private African Day SPA was Erins Original idea it was born out of personal preference, to establish a retreat where one could be pampered from head to toe and indulge in sheer decadence. Mangwanani was established in 2002 and it is an African day Spa that has a unique African Spa experience which incorporate wellness, as entertainment and social responsibilities, it focuses on relaxation while indulging all senses in True decadent revitalization.
PART 1
ALCOHOL
Some of the staff members they have a alcohol
problem ,employees come to their duties while they are drunk that cause a lot of problem because clients complain to the managers
REPITITIVE TASK
Employees they also complain about doing the same thing for the whole week ,that
cause stress that is why the managers duty their staff on different task Staff members complain about job that have no meaning e.g welcoming each and every client visiting Mangwanani day spa ,managers had changed that clients get to be welcomed as a group.
Suppliers
Sometimes suppliers deliver our orders late e.g at Mangwanani we use variety of soap, foam bath etc for massaging, when our suppliers delay to deliver our products that cause stress in our organisation
STRESSFUL EVENT
Usually employees experience stress when there are more than one event during a week events need more time than usually time staff used to work e. g Big Walk need more staff members who will assist or offer different types of massage ,nail painting, serving food etc
who are not patient, criticize clients, by not keeping their promises.
GOOD COMMUNICATION
Good communication between clients and employees reduces stress.
HOLIDAY RELAXATION
As the company we also provide relaxation to our staff members in order to reduce stress to our staff members.
DAY TRAINING
Company train the staff members on certain day to improve their skills on how to treat clients, and also how to improve the personal appearance.
STAFF MEETING
Managers of the company request an emergency meeting when there is a difficult task needed to be performed to share views and opinion.
FREE DAY-OFF
Company offer with a day off to certain staff when there are no many clients in order to deal with stress.
PART 2
Managers advise the staff to attend the meeting which will also be able to improve their communication, so that staff members will feel comfortable during their duties. Mangwanani African day spa managers subcontract with another catering of different enterprises to spend some time training their staff to do their jobs better. A manager brings back the feedback on time to the employees.
NO COURTESY
Staff members but not all of them have bad manners
SOLUTIONS TO CHALLENGES
GROUP DISCUSSION
To maintain order and to make people to state their opinions managers must plan and make group discussions.
COURTESY
Employees should be advice to improve their behaviour and having good manners.
CONCLUSION.
TEN COMMANDMENTS OF MANGWANANI AFRICAN DAY SPA
Always be positive do it now and do it right. Be determined and follow through Be consistent your work should be always the best you can do. Be honest with yourself and with others. Know the methods and follow a plan, plan your day and work to your plan care for the clients body. Care for the clients body. Educate yourself ,demonstration, workshops and seminars opens your mind Love your work and do it from your heart