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CHRISTIANITY IN ACTION
Caring for the body, mind and spirit of our patients, colleagues, community and ourselves. We will remain our communitys favourite private hospital.
Sydney Adventist Hospitals aims are simple. We want to achieve the best outcomes for our patients. We want to use the best diagnostic tools, implement the best treatments and provide the highest quality care. We want to maintain and enhance our services and reputation for excellence. This is all done in the framework of an Adventist institution applying Christian and holistic principles to demonstrate Christs message of hope, health and healing. Conservative figures estimate there will be an almost 70% increase in the demand for our services between now and the year 2026 because of population and ageing pressures. This is a challenge that our united team of medical, nursing, allied health and support staff are ready to respond to. and our supportive community is critical to our ability to do this. This report gives a snapshot of who we are and how we do things. It showcases our recent initiatives, overviews the services we are providing now, and foreshadows how we want to provide for our communitys healthcare needs in the future. It highlights how we are trying to make the San Experience the very best it can be, for every person, every time. Thank you to all who help us achieve our Mission through your support. We hope our Caring for our Community 2010 Report is of interest.
I was conscious of the medical personnel fussing around me .within hours I had movement of my left side again, my face and my speech. I was lucid and conscious of the intense care and attention they were giving me and being a retired prosthodontist, I therefore in a humble way consider myself qualified to recognise good medical care when it is administered. at the San it wasnt administered, it was ministered. I used to walk up and down the corridors in the Hospital and every person I saw was going diligently about their work. This was people living Christianity making drudgery divine. They were conscientiously looking after their patients. What was that? That was Christian love. And these people showered it on me.
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... dignity...
And the Hospital is filled with that.anywhere you walk, it is tangible, you can feel it. an ambience, a feeling of warmth. a feeling of caring and the people there are an example to their professions as to how to administer, how to minister, the intense knowledge and skill that they have been blessed with .
When I left the San firstly I was healed physicallybut I (also) felt that I had been emotionally & spiritually enriched.
George Parker, Patient
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SINCE 1903...
...an Adventist institution applying Christian and holistic principles to demonstrate Christs message of hope, health and healing...
Sydney Adventist Hospital was opened at Wahroonga on Sydneys leafy Upper North Shore on 1st January 1903 as Sydney Sanitarium - a 61 bed facility where people learn to stay well. Today, affectionately known as the San, we have more than 500 beds (including 352 licensed overnight beds). Every year we treat more than 50,000 inpatients and 155,000 outpatients, have 20,000 Emergency Care presentations and deliver over 2,100 babies. Over 2,300 staff and 700 accredited medical officers work here. Our reputation has been built on the continuous provision of high quality medical services, state-of-theart technology, unique commitment and care shown by staff, and a holistic approach to healthcare. A not-for-profit institution, the San is the South Pacific flagship of the worldwide Seventh-day Adventist health care system which runs 166 hospitals and 395 clinics and dispensaries worldwide. The Seventhday Adventist Church is a mainstream Christian faith with approximately 25 million members in over 200 countries. The Church was co-founded between 1844 to 1863 under the leadership of preachers Ellen and James White and Joseph Bates with Adventists reaffirming their belief in the imminent second coming of Christ. Adventists showcase their love and respect for God by providing facilities for treatment, health and healing, and advocate abstinence from alcohol, tobacco and harmful drugs, along with a balance of work, rest and exercise to maximise good physical and mental health and spiritual potential. With well documented medical, scientific and community recognition of the significant physical, social, physiological, financial, personal and community benefits of an Adventist healthy lifestyle, Sydney Adventist Hospital is proud to have been a pioneer of the provision of healthcare with a holistic approach. Today the San wants to continue to provide the finest healthcare to all people in the spirit of Christian compassion and to live our Mission.
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OUR MISSION: Christianity in Action Caring for the body, mind and spirit of our patients, colleagues, community and ourselves. We will remain our communitys favourite private hospital.
OUR VISION
Sydney Adventist Hospitals vision is to be a national leader in healthcare. We are committed to: Living our Mission of Christianity in Action through everything that we do Strengthening a culture of quality, service, learning & innovation Continuing to promote a holistic approach to healthcare Continuing to grow and develop our services to suit changing community needs and expectations. As the winner in 2006 of the Australian Private Hospitals Association national award for clinical excellence (70 beds and over category), and thanks to the dedicated and committed members of the San team, we believe we are champions for this vision. However, we understand that clinical excellence will only be maintained when all individuals adopt a unified and consistent approach. Our proactive campaign to achieve this is called theSan Experience.
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The San Experience acknowledges the role of our dedicated staff in our historic and ongoing success. It provides tools and techniques to all members of the San team to promote, encourage and implement the values that ensure the health, welfare and safety of the San community. With the San Experience we can ensure that we provide a complete and consistent experience for everyone, every time. The San Experience complements our Charter of Patient Rights and Responsibilities.
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Andrew Currie RN, Dip App Sc (Nursing), Acute Care Cert, BA App Sc (Advanced Nursing), Grad Dip App Sc (Computing)
Jonathan Duffy MPH, BEd, DipT, Grad Cert Occ Health Management
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Phil Currie Chief Operations Officer DipAppSc (Nursing), B Health (Nursing), M Clinical Nursing, Grad Cert Change Management
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The San has a robust applauded system of quality review of clinical practice. Over 12 years our expert committee of specialists has reviewed more than 1000 cases.
Over 700 Accredited Medical Officers San Clinic suites for more than 120 specialists San Connect offers remote access to patient information More than 10 Career Medical Officers Clinical attachments and RACGP approved education for General Practitioners Multidisciplinary care teams for breast cancer, urology, gastroenterology and neuroradiology 9 specialist Registrars Affiliated training hospital of Sydney University for over 18 years Planning the establishment of the Sydney Adventist Hospital Multi-disciplinary School of Clinical Studies for medical, physiotherapy, pharmacy and health informatics students
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The MAC strives to promote best quality in all aspects of patient care at the San by providing strong clinical governance.
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.the doctors who work in Emergency Care, the core doctors, the ones who are full-time or permanent part-time in Emergency Care, all those doctors understand the ethos of the department is: If in doubt, say yes. Each doctor will somehow or other have to be responsible for 8 to 10 patients at any given time some waiting, some being treated, some being discharged, some being admitted. It is a very chaotic environment and a good emergency doctor and a good emergency nurse keep their eyes on the prize which is getting each patient diagnosed, symptoms relieved, treated, and moved on as efficiently as possible. And that is the skill of emergency medicine. The patients deserve time. The patients deserve you to make an effort for them.they have made a choice to come to see you because they were worried, scared, in pain. And so when they come you have to value their time, you have to spend time with them (as much as you can). You have to tell them what you are doing and why you are doing it. It is not a mystery. You just have to tell them what you are trying to do. You have to engage them personally.
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We are the largest employer in the Hornsby Ku-ring-gai area with over 2300 staff including: 710 full or part-time nursing, 250 allied health, 190 hospitality, food services, wardsmen and other, and 250 administration staff.
We recognise that dedication and commitment of the medical, nursing and ancillary staff at the San are key to our success and that recruitment and retention of the right staff is critical. As a result we have introduced: International nurse recruitment Pre-employment screening Enrolled Nurse training in conjunction with TAFE and Northern Sydney Area Health Nurse Refresher training programs A revamped New Graduate Nursing Program A Professional Recognition Program for nursing staff A Refer a Friend program
In a 2008 survey 86% of staff indicated they believed that the San was
We proactively encourage workplace flexibility to enable staff to meet family and carer obligations and in 2008 introduced paid maternity leave for all permanent & full time female employees. Initiatives to encourage further learning, development, and wellness and to provide a safe environment and increase work satisfaction include: The Professional Recognition Program to document evidence of the competence of registered nurses. The first of its kind in a hospital in NSW, it provides a clear pathway for development of higher skills and responsibilities providing recognition and reward and improving performance and service delivery The establishment of the San College of Education in 2003 as a Registered Training Organisation allowing staff access to an extensive range of nationally recognised certificates
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A Leadership & Management Development Program for all managers and supervisors An Executive Development Program An online orientation program Fantastic Service Every Time training E-Learning format available for many courses An employee assistance program The Global Corporate Challenge and the Weight Watchers programs A manual handling program Ano lift policy 2009 Customer Excellence Awards in recognition of patient appreciation of medical and nursing staff went to obstetricians and gynaecologists Drs Andrew Booker, Geoffrey Paul and John Keogh, and Midwife Kerry Adams.
There have also been a number of initiatives to reward staff: A Mission Ambassador Program encourages peers to nominate colleagues who encourage and apply Christian principles in their daily duties. Recipients have included Zuali Barrett (2007), Andrew Featherstone (2008) and Dr Suzanne Danieletto (2009). Above and Beyond medals award excellence in the workplace. An annual San Awards evening recognises proactive projects to improve services or processes and acknowledge, reward and promote quality across both clinical and administrative areas. The Quality Awards reflect the Hospitals commitment to a culture of success. Projects are judged on their completion of the quality cycle, evidence of customer focus, leadership, continuous improvement and measurable improvements in clinical care or service delivery. SAH Nurse Educator Lyn Saul was awarded the prestigious independently judged national 2009 Team Leader of the Year Award to recognise exceptional front line managers whove made a big difference to the workplace, gone beyond the call of duty and succeeded despite insurmountable odds.
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You seem to have developed an extraordinary culture at the San. (which) appears to have infected most levels of employees from operatives to administrative and professional staff. It always gave me a lift in spirit to interact with your people.
No matter what personal difficulties they faced, they always appeared pleasant and often smiling, making lighthearted comments and engaging in banter. They seemed to communicate with each other in a clear, relaxed and pleasant manner at least in the presence of patients, leaving those being tended surrounded by an affable and relaxed atmosphere.
The outward signs of your organisational culture suggested to me a system of recruiting, training and ongoing supervision and motivation emphasising a vision of high quality patient care and emotional support. I was totally impressed
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147993
141040 135036 126326 125898
87.60%
88.16% 86.15% 80.29% 81.75%
50058
48141 45623 43099 42506
3175
2901 2958 2880 3109
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32379
31062 29239 27445 26919
35740
30329 26846 25497 22951
19980
21196 20591 20820 20355
Births 2008/2009
2007/2008 2006/2007 2005/2006 2004/2005
2180
2141 2296 2127 2202
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NEW INITIATIVES
The new DSA facility is cutting edge providing better images, allowing a wider range of procedures to be done, more quickly and safely, with less radiation and contrast. It means I can do so much more for our patients.
Dr Eisen Liang, Senior Interventional Radiologist.
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The Emergency Medical Unit ensures medical, nursing care and efficiency is maximised allowing us to allocate patients to certain areas based on their condition and needs. It maximises the care that we can give and the number of patients we can help in the shortest amount of time.
Dr Greg McDonald Director EMU and EC
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NEW INITIATIVES
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With our ageing and more densely populated local community and the increasingly complex range of medical conditions patients have, these instruments will provide a much needed quantum leap in workload capacity for our laboratory, and assist us to better care for our patients.
Dr Bevan Hokin, Director of San Pathology
The plasma exchanges keep me going without pain when I get no oxygen to my muscles...the blood becomes like little bulletsif I didnt come here I would have a life of misery not being able to walk and wasting away. This machine keeps me going.
Michael Schwarcz (Cryoglobulinemia since 2000)
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There is no textbook on how to cope with being in hospitaland it can be really comforting to have a companion when you dont know how.and as you figure it out. So often when people say thanks, they say thank you for being there with me (when I was distraught). Or they say you were there for me when I didnt know how I would get through this. Its not the cups of tea you make, its (simply) that you were there with them. When a patient is upset, having the company of a Chaplain can mean their own feelings seem less overwhelming to them. People at (their) home might be stressed about their diagnosis or their
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NEW INITIATIVES
This new microscope is ergonomically designed with flexible eyepieces, will allow the digital capture of data and is a great complement to the other high tech diagnostic tools we already have.
Dr Jennifer Posen, San Pathology Haematologist
Recent German research into fascia and connective tissue confirms that fascial rehydration more efficiently eliminates toxins. Cancer patients report that after the Bowen movements they feel less nausea despite their bodys reaction to chemotherapy.
Eleanor Oysten, Bowen Therapist.
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The availability of a clinical psychologist has filled a gap in the range of services we can offer. I believe that at least 5% of the 270 - 300 women I treat every year would benefit..almost 100% of those I refer, report its been a worthwhile positive experience.
Dr Andrew Booker SAH Obstetrician and Gynaecologist
Pastoral care is not just about religion. Sometimes people need someone outside the circle of friends and family an open minded, compassionate listener who doesnt judge.but can share the burden. Talking often helps people discover their own questions, and using their own resources they often find their way forward.
Former Senior Chaplain Roger Henley
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94% of staff reported they feel more confident in their knowledge of Fire and Evacuation procedures after completing the Fire and Evacuation online program.
We wanted to light a creativity fire in the Hospital and get people involved and sharing in the creative process to help them develop an understanding of the meaning of creativity and of thinking outside the box.
Dr Leon Clark, CEO, Sydney Adventist Hospital
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I was told that (after treatment) there would be a couple of side effects. that you will do your treatment and then if its successful it is only a matter of time and you will be back to normal. But that just never happened.
I thought that I was physically better, why am I not feeling better? Why am I actually feeling worse than I did before I had my treatment? And then I heard about the San Cancer Support Centre .
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There was someone here who was actually prepared to listen to me to see the whole me .it is something that the San has and I am not alone in saying that. You come here and your body can be fixed but people are also interested in you as a human being. Coming here really did save my life in many ways.
Jane Ewins, Cancer Support Centre Volunteer
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I worked as a doctor at the San for over 30 years. Ive seen very closely the effect the San has on peoples lives its a wonderful icon in our community that deserves to be supported.
Dr John Knight - alias Dr James Wright.
Sydney Adventist Hospital stands out the way it has consciously managed to integrate supportive care and clinical services and community outreach. it provides exemplary care and is generally regarded as best practiceit is held in very high regard.
Dr Andrew Penman, CEO, Cancer Council NSW, AM (2010)
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The care, attention and pleasant attitude of all the staff was a credit to the entire HITH department. The staff were so kind and considerate, they just seemed to almost become part of ones family. Thanks to all for helping me along the road to recovery.
HITH/SAH Patient
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We are trying to marry the art of medicine, which is the body of knowledge that has been passed down to doctors from centuries of learning, with todays computer technology that allows us to do mobile and remote medical assessment and management.
Patients are incredulous. They say to me Hang on a minute Youre discharging me from the main Hospital but youre still going to care for me in my own home?
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OTHER SERVICES
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OTHER SERVICES
The Training and Assessment course is a notable inclusion (in the SANCE courses)...and reflects quality learning and assessment processes at the San.
In 2009 teachers from the local community were amongst the 160 who did the first aid training course with the College. 862 staff and community did CPR trainingthe College is really making a difference to our community.
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WITH EVENTS
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I support the relatives who are in stress waiting for some major catastrophe to happen in their lives. I feel it is my Mission to have the right words to say at the right time.
I think at the end of the day that is what people remember. If someone says a kind word, if they explain something so that they can understand, they are not going to remember the technical jargon that they are given, but they are going to remember somebody who was kind to them or somebody who could give them a hug when they needed it.
I hope that I fill that role that is a little part of the old guard that gave this Hospital what it is known for
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The altruism of the volunteers in Sydney Adventist Hospitals HealthCare Outreach Program who travel across the world to transform and save the lives of people theyve never met, and to share their skills with local medical and nursing teams in the hope they can leave a legacy of self sufficiency, is inspiring they are great ambassadors for Australia.
Dr Brendan Nelson Former Opposition leader, Education Minister & Federal Member for Bradfield
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HEALTHCARE OUTREACH HEALTHCARE OUTREACH RECONSTRUCTIVE RECONSTRUCTIVE PROGRAM PROGRAM HEALTHCARE OUTREACH HEALTHCARE OUTREACH OPERATION OPERATION PEN HEART PEN HEART
I am constantly amazed at the generosity of people who travel across the world to save the lives of people they have never met. What they achieve is truly inspiring. Up to fifty patients can commonly be operated on during one fourteen - day trip. Equally generous is the team members willingness to share their skills to leave a legacy of self-sufficiency.
Previous Healthcare Outreach Coordinator, Mrs Annette Baldwin
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I give thanks. Manoa is very lucky and we are too because we would not have been able to afford to send him for surgery. Without surgery, Manoas heart would fail and he would die
Saimone Ravivi father of Manoa Rokotovitovi, Fiji.
Some of the memorable times included straightening the limbs of many patients who had severe contractures which had prevented them from walking and straightening elbows, shoulders, wrists, fingers and hands that were impairing normal function. One lady whose face was almost completely burnt away was an extreme challenge. We made a start by correcting severe contractures of her eyelids, hopefully preventing the likelihood of future blindness.
Dr David Pennington Senior Plastic Surgeon, Royal Prince Alfred Hospital Sydney, Nepal Reconstructive Surgery Team
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Heart disease is one of the most common birth defects globally, affecting millions of children around the world. It is estimated that one third of these children will die before their first birthday because of lack of appropriate care. The local patients if forced to travel to Australia for their treatment could face bills of over $25,000. The whole operation is an intense logistical effort often requiring the transport from Australia of more than two tonnes of medical equipment and supplies, including syringes, dressings, painkillers and the essential state-of-the-art heart and lung machine.
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BY INITIATING RESEARCH
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The idea was to see if the pleasure of sharing their experiences through poetry may have an effect on their well being.
Professor Jill Gordon Head of Medical Humanities Centre for Values, Ethics and Law in Medicine at Sydney University, project researcher.
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Research now indicates a link between a persons brain chemistry and their risk of developing depression or a psychological illness.
Dr Ross Grant CEO Australasian Research Institute
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Donations to the Hospital from the Foundation in recent years have included:
$1,400,000 $500,000
$500,000
2006
$1,000,000
2005
$236,000
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Mum had multiple myeloma and Dad had a myeloproliferative disorder - essential thrombocythemia. The care they received at the San by doctors and scientists from San Pathology kept them alive for longer than was expected. We are very grateful.
Mark Hancock and family, Foundation donors
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1844 - 1863
1866
1876
1876 - 1903
Dr John Harvey Kellogg creates idea of a Sanitarium where people learn to stay well.
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1897
1903
1913
1915
1927
1933
1952
1970s
Hydropathic facility opens at Ashfield Sydney Medical and Surgical Sanitarium opens at Summer Hill
Nurses Residence
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1973
1978
1979
1986
1994
1995
1996
1999
2001
The H.E Clifford Tower Block 329 beds Renamed Sydney Adventist Hospital
Clinical Emergency Jacaranda Services Care Unit Lodge Building Stage 2 Jacaranda - 10 Lodge Stage operating 1 theatres, new day surgery and endoscopy units.
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2
g Boom ates
PS
PS
Boomgate
1 A
Jacaranda Lodge
Tennis Courts
Beattie Complex Shannon Building Main Entrance
Swimming Pool
Australasian Research Institute
PS
KEY TO SYMBOLS
Physiotherapy & Maternity
PS Fox Valley
B
Fox Valley Medical Centre Entrance
PS
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christianity in action
Produced by Corporate Communications, Sydney Adventist Hospital, June 2010 185 Fox Valley Road, Wahroonga NSW 2076 Telephone: 02 9487 9111 Facsimile: 02 9487 9266 Website: www.sah.org.au