CFM Maintenance and Database Support

Coral Fault Management
(CFM)
Maintenance and Database Support
(Preliminary Release)
The flexible way to communicate
The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM LTD.'s (herein referred to as the Manufacturer) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden. The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof. Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.
Copyright by TADIRAN TELECOM LTD., 2005. All rights reserved worldwide. All trademarks contained herein are the property of their respective holders. Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404
CFM Maintenance and Database Support
Table of Contents
About this Manual Maintenance and Database Support ......................... 2 Introduction................................................................................. 2 CFM Parameters.............................................................................. 7 Create a New User .........................................................................10 Change Password ...........................................................................12 Delete User ...................................................................................13 Return to Report Menu....................................................................14 Enter Maintenance..........................................................................15 Maintenance General ...................................................................17 Change has been saved................................................................17 Site Details.................................................................................18 Delete Site .................................................................................19 Message Definition.......................................................................20 Database Support ..........................................................................23 Archive database.........................................................................24 Save to file .................................................................................28 Restore database ........................................................................28 Export database ..........................................................................30 Index ...........................................................................................33
About this Manual Maintenance and Database Support

The Coral Fault Management Installation Manual is designed for field use by Coral system installation and service personnel. It provides all the necessary information for successful installation, configuration and maintenance of the CFM systems. This manual describes how to maintain, and support the CFM system and database. Technicians servicing the CFM system must be familiar with Coral systems. For specific information in Maintenance and Database Support see: Introduction page 2 CFM Parameters page 7 Create a New User page 10 Change Password page 12 Delete User page 13 Enter Maintenance page 15 Return to Report Menu page 14 Maintenance General page 17 Change has been saved page 17 Site Details page 18 Delete Site page 19 Message Definition page 20 Database Support page 23
Introduction
The Coral Fault Management (CFM) system provides IT and communication managers the information needed to efficiently service Coral systems anywhere in the world. The CFM ensures successful troubleshooting and recommends corrective measures.
The CFM is a Linux based application, integrated with a Windows based SNMP, that works with the Coral systems or networks to detect errors rapidly and efficiently. The CFM collects alarms and error messages from the Coral systems, assigns severity, eliminates redundant alarms, and displays the information, through the use of colored icons that indicate severity, in the SNMP. The CFM displays the information, with recommendations, in any standard browser. The Coral System sends information messages regarding its functionality to the CFM through a RS232-to-IP translator. This information is accessible through a standard web browser. The CFM system includes a SNMP network management system that gives a graphic display of the CFM information. The CFM sends the information to a SNMP network management system, where the monitored Coral System is represented as colored icons. The process discussed above shows how the CFM maximizes the Mean Time Between Failures (MTBF) in the Coral systems. The CFM has optional redundancy to maintain and keep it funtioning all the time. Below are some examples of how the CFM works with the Coral systems to detect errors rapidly, and ensures efficient successful troubleshooting preventive and corrective measures: The Coral system sends the error message, ATS FAN FAULT, to the CFM. This error message means that there is a problem with one or more of the fans in the Coral system. The solutions are included in the error message that is sent. This error has four possible solutions: a. Check to see if there is something is physically stuck in the fan or if one of the blades is broken. b. Check the three fuses at the front of the Coral system under the controllers to see if any of them are burned out and need to be replaced. c. In the back of the Coral system check and see in any of the wires connected to the fan are loose or cut.
d. If none of the above are the solution then the unit needs to be replaced. The Coral system sends the error message, SER = x CORAL- CARD NOT RESPONDING SHELF = xx SLOT = x TYPE_CARD = xxxx, to the CFM. This error message means that the specified card in x server, in xx shelf, in x slot, and xxxx type of card is not responding to the Coral system. The solutions are included in the error message that is sent. The following are solutions: A technician connects to the Coral switch board through a modem or an IP connection. Through the connection the technician goes to the card location (CLIS). The status of the card is then checked. Once the status is checked there are many possible solutions, for example - reboot the card to see if it starts working again. If the card does not respond through remote effort the technician must go to the site to fix it. The Coral system sends the error message, LOCK DEVICE FAULT, to the CFM. This error message that the lock device (SAU) has been removed from the Coral system or the number of the SAU is incompatible with the software. LOCK DEVICE FAULT shuts the Coral switch board down fourteen days after this message is sent out. The solutions are included in the error message that is sent. The following are solutions: A technician goes to the site to check: If the SAU is plugged into the Coral system If the number is compatible - the technician checks the SAU number compatibility in the PI. If the number is not compatible then the authorization must be redone or the correct SAU must be found. If there is a duplicate system then two error messages are sent out. In this situation the first thing the technician does is check and sees if the SAUs were switched between the master and slave.
The CFM process, discussed above, begins with the Coral System. The Coral System sends information messages through a translator (see STIP Configuration on page 45 for more information) regarding its functionality to the CFM - SP. This information is accessible through a standard web browser. When the CFM function starts, it checks the list of monitored Corals and establishes a TCP connection with each of the Corals according to the TCP socket (IP address: TCP port) specified in its data base. Failure to establish a TCP connection results in a specific CFM alarm event. A separate process on the same PC (using the NET-SNMP package) makes the CFM-SP PC detectable by SNMP-NMS monitoring software as a SNMP standard MIB (Management Information Base). The SNMPNMS can be configured to poll the MIB periodically and to issue a local alarm if a monitored MIB does not respond. This mechanism sends an alert if the NET-SNMP and PC lose IP connection. After the CFM fault reports are enabled, the Coral alarm events are sent under two possible conditions: The entire alarm state of a specific Coral is sent every 15 minutes. A message is sent out immediately if an alarm is lost of there is a new alarm.
Note: Messages from the Coral are sent in a proprietary binary format and are not legible via a regular terminal emulator. When a new information event is sent by a Coral the CFM-SP analyzes it upon receipt. The CFM checks the new message to see if it falls under the criteria of a CFM alarm event; for instance if there is a change in the alarm state compared to the previous recording of the same alarm state. If there is a change the CFM correlates the specific alarm with an associated severity value as defined in its database. When the severity value for that alarm is zero the alarm is ignored. If the severity is greater than zero the CFM does the following: Updates the relevant current alarm status. Recalculates the overall alarm status of the relevant Coral. Reports overall alarm status change (as SNMP trap) to the SNMP-NMS.
Records the alarm event in the CFM history database.
The CFM trap includes information of the overall severity for each monitored Coral. Once the NMS receives the relevant icon associated with a specific Coral, it updates the color to reflect the current overall state of that Coral. When the SNMP-NMS operator double clicks an icon associated with a Coral a standard browser window opens. This allows the user to retrieve more detailed alarm information. The alarm information accessible via the browser is retrieved from the CFM-SP. The CFM sends a constant flow of traps to the SNMP-NMS as a background process even if there are no new CFM alarm events. This is done to keep the SNMP-NMS color presentation of the Coral icons up to date even after accidental temporary loss of communication between the CFM-SP and the SNMP-NMS.
CFM Parameters
Maintenance and Database Support for the CFM are accessible from the main menu page of the CFM, the HISTORY CFM FROM MY SQL page. This manual focuses on the CFM maintenance, the Fault reports are covered in the CFM User Guide.
1. To access Maintenance and Database Support from the Maintenance pane, select the CFM maintenance option, and then click OK.
The Login page is relevant only for the Maintenance portion of the CFM. The Login page opens.
2. In the Username and Password text boxes, type in your username and password. The Password page opens.
There are five options in the Password page: Create a New User page 10 Change Password page 12 Delete User page 13 Enter Maintenance page 15 Return to Report Menu page 14
Create a New User

New user names and passwords are only necessary for users of the Maintenance and Database Support portion of the CFM. To create a new user: 1. In the Password page next to Create new user, click the OK button. The Create New Username and Password page opens.
2. In the following text boxes type in the necessary information: New Username a user name can be between one to forty eight alphanumeric characters. It is recommended that six to eight characters be used. New Password a password can be between one to forty eight alphanumeric characters. It is recommended that six to eight characters be used. Confirm New Password
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3. Click the Enter button. The Password page opens with the message Create new user success and the options displayed below.
11
Change Password
To change a password: 1. In the Password page next to Change Password, click the OK button. The Change Password page opens.
2. In the following text boxes type in the necessary information: Username a user name can be between one to forty eight alphanumeric characters. It is recommended that six to eight characters be used. New Password a password can be between one to forty eight alphanumeric characters. It is recommended that six to eight characters be used. Confirm New Password
3. Click the Enter button. The Password page opens with the message Change password success and the options displayed below.
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Delete User
To change a delete a user: 1. In the Password page next to Delete User, click the OK button. The Delete User page opens.
2. In the Username text box type in the user name to be deleted. 3. Click the Delete button. The Password page opens with the message Delete user success and the options displayed below.
13
Return to Report Menu

To return to the report menu HISTORY CFM FROM MY SQL: 1. In the Password page next to Return to report menu, click the OK button. The report menu HISTORY CFM FROM MY SQL page opens. See CFM Parameters page 7 for details.
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Enter Maintenance
1. In the Password page next to Enter maintenance, click the OK button. The CFM parameters page opens.
The CFM parameters page is made up of three panes: General information this pane has general information that is also discussed on the Maintenance General page; for more information see page 17. Site information this pane has information that is also discussed on the Site Details page; for more information see page 18. Maintenance Menu this pane has the following options that go to other pages: Edit General select this option to go to the Maintenance General page; for more information see page 17.
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Edit site information select this option to go to the Site Details page; for more information see page 18 Delete site select this option to go to the Delete Site page; for more information see page 19 Message definitions select this option to go to the Message Definition page; for more information see page 20. Database support (page 23) select this to go to the DB information page that gives you information about your database and access to: Archive database page 24 Save to file page 28 Restore database page 28 Export database page 30
16
Maintenance General
1. In the CFM parameters page, select Edit General, and then click OK. The General page opens.
The General page has text boxes: Keep alive the CFM needs to receive messages from the Coral every five minutes (300 seconds). If there are no messages with a five minute period the connection has been lost
Important: It is recommended that the default number be maintained as it is, do not change. NMS Server address This is the IP address of the NMS Server. Type the NMS Server IP address in this text box if it is not there. NMS secondary address - this is currently not in use TBD
2. To save any changes, click the Save button; the Change has been save page opens; for more information see page 17.
Change has been saved

The Change has been saved page has two buttons:
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To return to the main menu - HISTORY CFM FROM MY SQL page, click the Return to main menu button. To return to the Maintenance Menu, the CFM parameter page, click the Return to maintenance button.
Site Details
1. In the CFM parameters page, select Edit site information, and then click OK. The Site details page opens.
The Site details page contains a table with the four following columns: NAME CORAL the name of the Coral IP ADDRESS the Coral IP address IP PORT IP PORT RELAY
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2. Type the required information into the text boxes. Note: All of the information may be changed when necessary, except NAME CORAL, the Coral name. If a Coral requires a name change it must be deleted with all of the specific site information. After the old site is deleted, type in the text boxes the new name and all the other site information. See Delete Site for details. 3. Scroll down to the bottom of the page, and then click Save. The Change has been saved page opens; for more information see page17.
Delete Site
A Coral site needs to be deleted if a name change is required. 1. In the CFM parameters page, select Delete site, and then click OK. The Delete Sites page opens.
2. Select the site or sites you want to delete, and then click the Delete selection button. The Change has been saved page opens; for more information see page 17.
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Message Definition
The Message Definition page displays a list of error messages sent to the CFM from Coral systems, through the STIP translator. The list includes:
Name STIP Input Status
Severity
Definition
S1 to Sn = STIP Default input status for each port (socket) 0 = No Faults 1 = Minor Fault 2 = Major Fault 3 = Critical Fault From the STIP: HTML messages sent out by the CFM
Fault Type
Error or Fault types: ALARM TYPE

MEMORY_TYPE CARD__TYPE CARD_SLAVE_T YPE HDLC_TYPE (only in SVC systems) PCM_TYPE PCM_TS_TYPE REM_CARD_TYP E -PORT__TYPE AUTOGRD_TYPE
# 0 1 2 3
PAR(0) Code 10h 40H 41H 30h
TEXT
CHECKSUM FAULT CARD FAULT SUBUNIT FAULT HDLC FAULT
SEVERITY major minor minor major,
4 5 6 7 8 9
31h 32H ----
PCM FAULT PCM TIME SLOT FAULT ---AUTO GUARD FAULT
major, minor minor minor minor No relay
EKTLPB_TYPE DUP_TYPE SVC_CARD_TYP E
10 11 12
Loop on vh_tk_d ef table -90H
For MEX systems: DUPLICATION FAULT. For ATA systems: HSB FAULT SVC FAULT
minor minor minor
POWER_SUPPLY
13
svc_car d_err table 50H
POWER SUPPLY FAULT
major,
20
ALARM TYPE
F4_TYPE
# 14 15
SYNC TYPE
MDSS_TYPE
16
NO DTR SMDR BUFFER IS FULL DBS_TYPE FLASH_TYPE DUP_SLAVE_TY PE DIG_TRK_TYPE BATTERY_TYPE PROT_LEVEL_TY PE LOCK_DEVICE_ TYPE FLOPPY_TYPE WAIT_STATE_T YPE RTC_TYPE IOM_TYPE CLA_ROM_CS_T YPE CLA_RTC_TYPE CLA_APPLICATI ON_TYPE CLA_DMSG_TYP E DI_LAR_TYPE DI_PR_TYPE DI_FAN_TYPE CNT1_TYPE DI_PSATS_TYPE DISK_ATS_TYPE IP_BOX_TYPE
17 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
PAR(0) Code 80H Same as card_sla ve_type Same as card_sla ve_type 60H 61H XX XX 91H 81H 11h 15H 16H xx 17H 13H 42H 70H 71H 72H 73H A0H A1H A2H A3H A4 A5H A6H
TEXT
SYNC FAULT
SEVERITY no_rel, minor,
minor,
NO DTR SMDR BUFFER IS FULL
minor, major, minor, major,
OTHER MCP FAULT DIGITAL TRUNK FAULT BATTERY FAULT PROTECTION LEVEL FAULT LOCK DEVICE FAULT
minor, minor, minor, major, No relay minor,
WAIT STATE FAULT REAL TIME CLOCK FAULT DKT SUBUNIT FAULT CLA ROM CHECKSUM FAULT CLA REAL TIME CLOCK FAULT CLA APPLICATION FAULT CLA COMMUNICATION FAULT LOOK AHEAD ROUTING FAULT PATH REPLACEMENT FAULT ATS FAN FAULT CNT1 FAULT ATS POWER SUPPLY FAULT ATS DISK FAULT TELEPHONY GW FAULT
No relay, minor, minor, minor, minor, minor, minor, major, major, minor, minor, major, minor, major,
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E911 INCOMPATIBLE GC/SVC/XGC VERSION
FF H
0A7H
INCOMPATIBLE E911
???
1. In the CFM parameters page, select Message definition, and then click OK. The Message Definition page opens with the Message Definition table displayed.
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Database Support
1. In the CFM parameters page, select Database support, and then click OK. The DB Information page opens with two panes displayed: An Information pane, the top pane An Options pane, the bottom pane
The Information pane contains: Number of records the number of lines of information in the database First Date - the first date information was recorded in the database Last Date the last date information was recorded in the database Size (Kb) the number of kilobytes of information in the database
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The Options pane contains: Archive database page 24 Save to file page 28 Restore database page 28 Export database page 30
Archive database
Archive database archives the data by removing it from the CFM database and storing it in a .tar file. To archive data from the database:
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1. From the Options pane in the DB Information page, select Archive database, and then click OK. The Archive Data page opens with a warning displayed.
Important: Read the warning carefully before you proceed. Warning: Data dating from the date you type in until the First date will be removed from your database (see Database Support, page 23, for information about First date). 2. In the Older than (mm/dd/yy) text box, type in the date from which the data is to be removed from the database, and then archived (the time period is from the date typed in to the First date of date of recorded data).
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3. Click OK. The Data has been archived page is displayed.
26
4. To display and copy (to another location) the backup.tar file, click FTP backup. The FTP Backup page is displayed.
Note: The backup.tar file contains three text files: Alarms_Info Phone_Out_Info System_Info Important: It is recommended that once the data is in a backup.tar file it be copied and placed in a folder named the specific dates archived, for example: Dec_1_04. Warning: If you archive an additional time period the older archive backup.tar file is deleted and replaced by the new one, therefore it is important to copy and save the backup.tar file in another location. 5. Create a folder (see note above regarding name recommendations) in another location, and copy the backup.tar.gz file to the new folder.
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Save to file
Data saved to a file is similar to data archived except the data is maintained in the database. To save data to file from the database: 1. From the Options pane in the DB Information page, select Save to file, and then click OK. The Save to file page opens with a warning displayed.
2. In the Older than (mm/dd/yy) text box, type in the date from which the data is to be saved to file (the time period is from the date typed in to the First date of date of recorded data), and then click OK. The selected data is stored to file. See Archive database, page 24, for further information about First date.
Restore database
Restore database restores the archived data to the CFM database. To restore the archived data to the database:
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1. From the Options pane in the DB Information page, select Restore database, and then click OK. The Restore database page opens with a warning displayed.
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2. To verify the backup file, click Show restore directory. The Restore Directory page opens.
3. To restore the data to the database, from the Restore database page, click OK. The data is restored to the database.
Export database
Export to database exports the database to produce reports. To export a database:
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1. From the Options pane in the DB Information page, select Export database, and then click OK. The Export database page opens with a warning displayed.
2. In the Date from and Date to text boxes, type in the dates for that you want included in your database report and then click OK.
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A warning page opens.
3. Click FTP Report to view and copy the files to create the report. The FTP Export Reports page opens.
4. To create a report, copy all of the .txt files to another location.
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Index
Archive database, 21, See Database Support CFM Parameters, 5 Change has been saved, 15 Change Password, 9 Create a New User, 8 Database Support, 19 Archive database, 19 Restore database, 19 Save to file, 19 Delete Site, 17 Delete User, 10 Enter Maintenance, 12, See Maintenance General, See Change has been saved, See Site Detail, See Delete Site, See Message Definition Export database, 27, See Database Support Introduction, 2 Maintenance General, 14 Message Definition, 18 Restore database, 25, See Database Support Return to Report Menu, 11 Save to file, 24, See Database Support Site Details, 15
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C o r a l TM F a u l t M a n a g e m e n t ( C F M ) Maintenance and Database Support 1st Edition 2005

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