Template: Troubleshooting on your online course Pastoral Care

Teaching Online Module 1, Session 5: Troubleshooting on your Online Course template Use this template to guide you through managing foreseeable and unforeseeable problems and issues for your online course. This template is focussed around issues related to pastoral care on your course. Download and save this template for your own reference. What support is available for students experiencing financial issues? Who is your institutional point of contact? Description:

What support is available for students experiencing bereavement or family issues? Who is your institutional point of contact? Description:

This resource was created by University College Falmouth and released as an open educational resource for University College Falmouth for the Learn to Teach Online course. The free Learn to Teach Online course is funded by University College Falmouth's Learning and Teaching Enhancement Programme. 2012 University College Falmouth

This work is licensed under a Creative Commons Attribution 3.0 Licence. When repurposing this resource please acknowledge the B4EE project.

What support is available for students struggling with work-life balance issues due to the their online study? Who is your institutional point of contact? Description:

Stalking, both online and offline, can be an unexpected aspect of the student experience. What support is available for students who are the victims of stalking? Who is your institutional point of contact? Description:

What support is available for students experiencing cyber bullying or trolling (focused online hate campaigns via Twitter, Facebook, discussion forums, etc)? Who is your institutional point of contact? Description:

What other student issues might require pastoral care? Who within your institution would be the point of contact for these? Description:

This resource was created by University College Falmouth and released as an open educational resource for University College Falmouth for the Learn to Teach Online course. The free Learn to Teach Online course is funded by University College Falmouth's Learning and Teaching Enhancement Programme. 2012 University College Falmouth

This work is licensed under a Creative Commons Attribution 3.0 Licence. When repurposing this resource please acknowledge the B4EE project.

This resource was created by University College Falmouth and released as an open educational resource for University College Falmouth for the Learn to Teach Online course. The free Learn to Teach Online course is funded by University College Falmouth's Learning and Teaching Enhancement Programme. 2012 University College Falmouth

This work is licensed under a Creative Commons Attribution 3.0 Licence. When repurposing this resource please acknowledge the B4EE project.