Synopsis

Summer Internship Project

UCO BANK

Topic:
.Comparative study of retail loans and credit facilities at UCO BANK with other banks.

Submitted by: Raj Kamal MBA-Agribusiness (2011-13) Enrolment No. 340852 Roll no.-11381RG028

COMPANY PROFILE
Founded in:1943 Head Office :Kolkata Initially it was named as the united commercial bank. The year 1985 opened a new chapter for the Bank as the name of the Bank changed to UCO BANK by an Act of Parliament. Key person: Shri Arun Kaul Chairman & Managing Director Shri N.R .Badrinarayan. Executive Director Shri S.Chandrasekharan Executive Director

Services

The bank is in the service of community since 1943. Nearly 2000 service units spread all over India. Two major international financial centers namely Hongkong and Singapore. Undertake foreign exchange business in more than 50 centres of India. Foreign exchange dealing operations at four centres.

Vision Statement
To emerge as the most trusted, admired and sought-after world class financial institution and to be the most preferred destination for every customer and investor and a place of pride for its employees.

Mission statement

To be a Top-class Bank to achieve sustained growth of business and profitability, fulfilling socio- economic obligations, excellence in customer service; through upgradation of skills of staff and their effective participation making use of state-of-the-art technology

SWOT ANALYSIS
Strength

Country-wide presence . Customer retention is quite high. Continued effort to increase low cost deposit would ensure improvement in NIMs and hence earnings. Growing retail & SMEs thrust would lead to higher business growth. .

Weakness
Due to less promotional activities new customers are rarely taking the

services of the bank.

Most of the branches are not situated in the main area of the city. In most of the branches there are not separate departments dealing

advance products.
Not hassle free loan facility. sometimes employees do not want to take a risk in sanctioning the loan of

a long existing customer.

Opportunity
margin are optimal and flexible which prevent customers to go for another financial institution.

Strong economic growth would generate higher demand for funds pursuant to higher corporate demand for credit on account of capacity expansion.

Threat

UCO is currently operating at a lowest CRR. Insufficient capital may restrict the growth prospects of the bank going forward.

Stiff competition, especially in the retail segment, could impact retail growth of UCO and hence slowdown in earnings growth.

RESEARCH METHODOLOGY
Research Objectives
The foremost objective of this study is by making the comparison between different financial institutions I wanted to come out with a fine essence for the success behind an organization. The objective of making the comparative analysis with different financial institution is to find out the major competitors in home loan sector.

The objective of this project is to find out the lacunas in different products and how UCO BANK has to work on these fields to overcome these drawbacks.

One of the most important objective is that by making the comparison between different financial institutions because of views, queries ,and perception the obtained result will help the bank in improving the business in future.

Research design
Nature of research Descriptive Sampling Sample size-140,customers-100,bank employees-20,sales executive-10,builders-10 Data collection tools Primary data-obtained through questionnaire & interview. Secondary data- obtained through UCO BANK literature, magazines &internet. Data analysis tools-pie charts.

Limitations Some datas like how much loan amount is granted, how much is the recovery, how much loan amount has been repaid or what is the market share of each financial institution in housing finance industry are cannot be obtained exactly. The rate of interest may vary with the time.

FINDINGS

80% of UCO customers are using the service of UCO for their daily transaction. 85% of customers have the idea about the product & services of UCO. Almost all the 95% people who have the idea about the advance product of UCO are the user of UCO products & services. 47% of people took home loan from UCO. 8% of people took education loan for their children, 25% of people took car loan from UCO. Some of the customer took 2 type of loan from UCO like both car & Home loan. 12% of people took personal loan. 55% of people said that the service provide by UCO is good & 39% said it is excellent & just 6% of people said that it is satisfactory. Most of the people like the attractive interest rate & longer repayment period. Its easier for people to repay the whole loan amount with its interest with low interest rate and with longer repayment period. only 2% builders suggest customers to take a loan from UCO. according to builders lanka has a very good market potential with a share of 20% while sigra,sunderpur,kutchery,mehmoorganj,dlw have a market potential of 11%,9%,7%,6%,and 5% respectively.

30% builders suggest fast processing ,20% interest rate,10%prefers brand image of the bank,

8% prefers relationship with the bank while 32% considers other factors
o

For a car loan 30% sales manager prefer dealers incentive plan,30% prefers fast processing,20% prefers interest rate while 20% prefers other factors..

CONCLUSIONS
Among these 5 banks and all financial institutions, like some of the top most banks,

UCO also give each type of home loans while some of the banks doesnt provide , loan for purchasing flat in ongoing construction building. UCO customers believe on UCO bank so there is a chance to make customer retention upto 100%.
market of home loan sector & car loan sector is huge in varanasi .still UCO bank has

not an appreciable share in these sector.

onething is common that these five banks provide almost same type of products&

services but do not follow the same parameter.

Brand image of a bank is not too much important but its products& services makes a

difference if advertised in a proper way. Repayment period is appreciable for different cases which provide flexibility and consider situation of individuals.
Bank has given opportunity of depositing EMIs at anywhere because it follows

ANYWHERE BANKING.

 The Bank has variety of credit schemes specially suitable to individuals based on the needs,
& personal repayment capacity condition to individual.

After seeing the procedure of bank to sanction a loan, I can say that it is very safe and secured
because to sanction a loan, it requires lot of approval from different levels so that risk of NPAs & debt become lesser.

SUGGESTIONS
To further increase in market share UCO bank should provide loan even to retired person on the
basis of their income profile.

To get advantage over other banks, it can consider of down payment and 100% finance in some
deserving cases.

UCO Bank should give all the necessary information regarding loan in brochure. UCO
Bank should provide loan easily to those long existing customers having good transcation record.

Variety of new beneficial schemes should be informed properly to the existing

As well as new customers.

Process of sanctioning loan should be hassle free &quick. There should be a separate window to dealing advance products in leading To be the largest advance product issuer, UCO should focus onbranches.

Launch Innovative product Customized advance products Better customer services Fastest customers problem solving techniques Customer retention

Apart from all the above, uco believe in providing good customer services to their customers which
is a key factor for success in future.

Since this is the era of stiff competition so company should focus on promotional activities.
Bank should promptly grab the chances of investment which is available in the market But before doing so bank should conduct a market research through experts for 100% success. REFRENCES: C.R.Kothari,magazines,journals& internet.