Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
This document contains frequently asked eDocs questions sorted by category. Click the question to view the response.
Set
Up
What
do
I
do
if
I
cant
log
in
to
my
Docufide
account?
What
is
my
Docufide
ID?
How
do
I
download
the
eDocs
print
driver?
Can
the
print
driver
be
installed
on
more
than
two
computers?
How
do
I
send
a
test
transcript?
Why
is
the
printer
not
showing
up
in
the
list
of
printers?
The
test
link
has
failed.
What
do
I
do?
Why
would
I
opt
out
of
the
Common
App
integration?
How
do
I
opt
out
of
the
Common
App
integration?
Preparing
Documents
How
do
I
get
a
list
of
colleges
that
are
electronic
submission
and
ones
that
are
paper
submission
(mail)?
How
do
I
find
last
years
documents?
How
do
I
reset
the
FERPA
waiver?
How
do
I
delete
colleges
from
the
students
application
list?
Does
the
school
profile
get
uploaded
for
all
students?
Why
doesnt
the
students
account
match
with
Common
App?
Why
does
it
say
the
Common
App
school
is
not
in
the
students
list?
How
do
I
complete
a
NACAC
Fee
Waiver
for
my
students?
How
do
I
change
the
class
size
on
the
SR
and
other
forms?
Why
isnt
the
highest
GPA
showing
up
on
the
SR/MR/FR?
What
is
the
ED
agreement
process
in
eDocs?
Managing
Transcripts
Can
I
do
a
batch
transcript
upload?
Why
is
one
of
my
students
not
showing
up
in
the
student
roster?
Does
the
printer
change
the
format
of
the
transcript?
What
does
it
look
like?
What
is
the
cover
sheet?
Is
the
transcript
official?
Why
am
I
getting
a
matching
error?
How
do
I
clear
transcript
mismatches?
How
do
I
upload
a
transfer
transcript?
How
do
I
send
a
transcript
to
colleges
through
eDocs?
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.
Sending
Documents
What
are
the
required
documents
for
Common
App
colleges?
How
do
I
send
first
semester/grade
report
for
EA/ED
students?
Why
cant
I
send
any
documents
to
a
Common
App
college
(the
documents
are
grayed
out)?
Submission
Errors
3026
3029
3035
3049
3053
3054
4444
5555
7001
7002
9999
Application
Error
SOAP
Error
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.
To access your Docufide account information, follow the steps listed below. 1. Go to www.docufide.com. 2. Click the Forgot your password? link in the Sign in to your account box on the Home screen. 3. Enter your email address. Docufide will send you an email with your user information and a new password. If the email address you entered is not on file with Docufide, contact Naviance Support at 866.337.0080, option 2 or support@naviance.com, for assistance creating an account.
Yes, the print driver can be installed on more than two computers. If you want the driver on more than two computers, it is recommended that the print driver software be uploaded on a server. This helps with troubleshooting.
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.
How
do
I
get
a
list
of
colleges
that
are
electronic
submission
and
ones
that
are
paper
submission
(mail)?
The
Application
Manager
will
show
a
list
of
schools
your
students
are
applying
to.
If
you
sort
by
Delivery
Type,
the
list
will
sort
based
on
the
submission
type
(i.e.,
Common
App,
electronic,
paper).
There
are
three
icons
that
indicate
the
submission
types.
Computer
screen
with
CA
on
it
a
Common
App
college
Blank
computer
screen
a
Docufide
college
(electronic
submission)
Postage
stamp
Paper
(does
not
accept
electronic
transcripts)
You
can
view
a
list
of
all
the
electronic
destinations
by
going
to
a
students
eDocs
folder
and
clicking
the
link
View
Naviance
eDocs
Destinations
or
using
the
link
included
below.
www.docufide.com/hp2/general/edocs_destinations.jsps
You can reset the FERPA waiver and allow your students to complete the form again only if you have not submitted documents through eDocs to Common App. Once forms have been submitted to Common App, the FERPA waiver cannot be reset. To reset the FERPA waiver, follow the steps listed below. 1. Display the student folder for the student whose consent you need to reset. 2. Click the eDocs tab you will be on the Prepare Forms page. 3. Click the Reset Consent link. 4. When asked to confirm, click OK. Resetting the FERPA waiver also removes the students Common App user name and password from Family Connection, allowing the student to correct those in the event they have been incorrectly entered. Note: You can reset the FERPA waiver until you submit documents for the student.
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.
Why
does
it
say
the
Common
App
school
is
not
in
the
students
list?
The
Not
in
List
message
appears
because
the
two
accounts
(Naviance
and
Common
App)
have
not
been
matched
on
the
Send
Forms
page.
Go
to
eDocs
>
Send
Forms.
There
will
be
a
yellow
message
box
displayed.
Follow
the
instructions
provided
to
match
your
students
accounts.
Once
this
is
done,
you
should
see
the
Common
App
status
change
and
be
able
to
submit
your
students
forms.
If
you
have
already
successfully
matched
the
students
accounts,
you
will
see
a
link
to
manually
sync
the
Naviance
Send
Forms
page
and
the
students
Common
App
account.
Syncing
these
accounts
will
provide
you
will
the
most
up-to-date
information
and
should
resolve
the
Common
App
status
in
the
students
profile.
Once the student completes his or her application on the Common App website and requests a fee waiver through the Common App, the fee waiver request will show as a special alert below the college name on the Send Forms page. It will only be available using the Detailed View and you must have permission to Submit SR, OR, MR, FR forms online to complete the NACAC fee waiver.
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.
To send an ED agreement for a student, three parties need to sign the Common App Early Decision Agreement (EDA): the student, parent and counselor. The student and parent will complete this via Common App and you should complete this via the eDocs tab in Naviance Succeed. First, the student will specify in Common App that he or she is applying to a college using the early decision plan. Next, the student will complete his or her part of the EDA in Common App. The student will then invite a parent (via email) to complete the parent portion of the EDA and the parent will do so in Common App. Alternatively, the student will specify that his or her parent does not have an email address, which exempts the parent from completing the EDA. When all three parties have completed the EDA, Naviance will get information from Common App to flag the application as an Early Decision application. This can happen either when the student is first matched or when Naviance runs the nightly process to update student data from Common App. An early decision application will have a special alert on the Send Forms page. If the SR for the application has not been submitted yet, it will be disabled until the EDA has been submitted. If the SR has already been submitted, there will not be a problem for the EDA submission. You will click the link in the ED alert to open the EDA window. When you click the Submit button, the EDA will be immediately submitted to Common App. If the submission is successful, the ED alert will be removed from the application and the SR, if already prepared, will be enabled for submission. You will also see a bullet at the top of the information for that college that states, An Early Decision agreement has been submitted for this application.
Does
the
printer
change
the
format
of
the
transcript?
What
does
it
look
like?
The
printer
converts
the
transcript
to
a
PDF.
The
transcript
will
look
like
the
original
version,
in
PDF
format.
If there is a transcript mismatch, you will receive a notification on the Home page in Succeed. To resolve the transcript mismatch, follow the steps listed below. 1. Click the Matched link in the eDocs Alert box. 2. Compare the name in Succeed with the name on the transcript. 3. If it is the correct transcript, select the Match To radio button. You can also Skip or Discard at this point if it is not the correct transcript or you are not ready to resolve the issue. 4. Click Next. 5. You will see a summary of the transcripts that have been successfully matched. 6. The alert on the home page will disappear if there are no transcripts that need to be matched.
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.
How do I set up a custom role for a teacher? What rights should I give a teacher?
To create a custom role for a teacher, follow the steps listed below. 1. Go to Setup > User Admin. 2. Click the Manage Roles and Rights link. 3. Click Add New Role. 4. Enter the role name. 5. Use the check boxes to enable rights for this role. 6. Click Create Role. Note: The minimum rights that you have to give the teachers are Prepare teacher rec forms, and if the teacher should submit his or her recommendations, Submit teacher recs online.
5. Click Add User. The teacher will receive an automated email message with a temporary password and instructions for signing in and choosing a new password. Note: If the teachers are uploading recommendations for use in eDocs, you will need to give them the ability to upload and enter information in the eDocs tab of student folders.
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.
Does
the
teacher
have
to
do
a
Common
App
form?
Can
I
do
the
form
for
them?
If
sending
to
a
Common
App
college,
a
Common
App
form
must
be
included
in
the
submission.
You
can
create
the
form
for
the
teacher,
but
this
not
recommended
because
your
electronic
signature
will
be
on
the
form.
The required documents for Common App midyear submission are: - Common App MR - Midyear Transcript - MR Explanation of Change (only required if there are changes) - The required documents for Common App final submission are: - Common App FR - Final Transcript - FR Explanation of Change (only required if there are changes) Note: You do not have to send the Common App MR or OR in order to send the Final Report.
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.
Why
cant
I
send
any
documents
to
a
Common
App
college
(the
documents
are
grayed
out)?
Check
the
following
items:
- The
correct
documents
are
uploaded
- The
matching
with
Common
App
has
occurred
- The
student
has
added
the
college
to
his
or
her
list
in
Common
App
Note:
The
required
documents
for
a
Common
App
initial
submission
are
SR,
Written
Evaluation,
Transcript
and
School
Profile.
If
you
are
sending
midyear
documents,
a
transcript
and
Common
App
MR
are
required.
For
final,
a
transcript
and
FR
are
required.
Also,
you
must
send
the
initial
documents
before
midyear
documents
which
must
be
submitted
before
final.
Submitting The form is being submitted to Common App or Docufide. Submitted The form was submitted from Naviance eDocs and is awaiting receipt confirmation by either the Common App or Docufide system. This status will be displayed if you submitted the form within the same day that you are viewing this report or if the college is a Common App destination and the student no longer has the college in his or her list on the Common App website. Delivered The date the form was delivered to either the Common App or Docufide system. Exported/Downloaded The date the form was marked as exported by the college. Printed The date the form was marked as printed by a Common App college. Expired The college has not downloaded a document 60 days after it was submitted. Docufide will remove the colleges ability to download.
Docufide colleges give a submission confirmation ID that you can use to track documents within the Docufide system. There is not a confirmation ID for Common App or paper destinations.
Error 3026
The 3026 error occurs when duplicate submissions are sent to Common App. When one of these submissions goes through successfully, the duplicate submission generates the error. Do no attempt to resubmit for 3026 errors until you have consulted the submission status page and checked for a successful submission 24 to 48 hours after you receive the failed message.
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.
Error
3029
The
3029
error
occurs
when
duplicate
submissions
are
sent
to
Common
App.
When
one
of
these
submissions
goes
through
successfully,
the
duplicate
submission
generates
the
error.
Do
no
attempt
to
resubmit
for
3029
errors
until
you
have
consulted
the
submission
status
page
and
checked
for
a
successful
submission
24
to
48
hours
after
you
receive
the
failed
message.
Error
3035
The
3035
error
commonly
occurs
because
a
student
entered
the
incorrect
CEEB
code
on
the
Common
App
website.
To
resolve
this
issue,
follow
the
steps
listed
below.
1. Identify
the
student
receiving
the
error
in
eDocs
when
submitting
Common
App
documents.
2. Have
the
student
sign
in
to
Common
App.
3. On
the
Education
screen,
the
student
should
verify
the
CEEB
code.
4. Have
the
student
remove
any
teacher/counselor
requests
from
the
Common
App
account.
5. Once
these
steps
have
been
completed,
you
can
return
to
Succeed
and
resubmit
the
students
failed
Common
App
application.
Note:
If
the
student
has
already
submitted
forms
while
the
incorrect
CEEB
code
was
entered,
the
application
materials
will
need
to
be
submitted
via
fax/mail.
Contact Naviance Support at 866.337.0080, option 2 or support@naviance.com. Contact Naviance Support at 866.337.0080, option 2 or support@naviance.com.
Contact Naviance Support at 866.337.0080, option 2 or support@naviance.com. Contact Naviance Support at 866.337.0080, option 2 or support@naviance.com.
Error
5555
Contact
Naviance
Support
at
866.337.0080,
option
2
or
support@naviance.com.
Error 7001
Time Out Error Try and resubmit. If the error persists after 30 minutes, contact Naviance Support at 866.337.0080, option 2 or support@naviance.com.
Error
7002
Time
Out
Error
Try
and
resubmit.
If
the
error
persists
after
30
minutes,
contact
Naviance
Support
at
866.337.0080,
option
2
or
support@naviance.com.
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.
Error
9999
Common
App
Time
Out
Error
If
the
error
persists
after
30
minutes,
contact
Naviance
Support
at
866.337.0080,
option
2
or
support@naviance.com.
Application
Error
Contact
Naviance
Support
at
866.337.0080,
option
2
or
support@naviance.com.
SOAP Error
Try and resubmit. If the error persists after 30 minutes, contact Naviance Support at 866.337.0080, option 2 or support@naviance.com.
Copyright 2011, Naviance Inc., a Hobsons company. Naviance is a registered trademark and the Naviance logo is a trademark of Naviance Inc.