Yeah, We Do That.

3023 Ash Court Mason, Ohio 45040-1400 Gregory A. Troy Owner April 1, 2012 Getty Images th 601 N 34 Street Case#1182895 Dear Getty Images: I am sending this letter in response to the letter I received from your company sent on March 29, 2012 alleging an unauthorized use of an image on our company website. In the letter you state that the image used on a company blog page is not public domain but belongs to GK and Vikki Hart. I would like to thank you for bringing this to my attention and assure you I take this matter very seriously. As soon as I read your letter I immediately removed the image from our website and made sure no copies existed on the computer or backup drives. I have taken immediate steps to ensure that this can never happen again by removing any image that is not the property of the company nor will I ever use any image that does not belong to the company from this point forward. I sincerely apologize for this situation and was completely unaware that the image in question was copyrighted material. I was caught quite off guard, shocked and embarrassed by your letter as I thought I had taken adequate steps to ensure that this image was free and/or public domain material. I would like to take a moment and explain where and how this image came to be on our company website. I maintain the website myself and the page that the image was on was a blog post offering free advice on things homeowners can do to maintain their homes themselves. While searching for a humorous image to go along with the theme of keeping your home cool in warm weather I found the image in question. Whenever I find an image I make every effort it is free and/or public domain as not to infringe on anyones rights. I followed this image back to the website it was posted on. It was located in an image gallery named Public Folder. The image in question had the website owners name under the picture along with a title. It appeared as greg mankiss dog days of summer. In fact every image on this page with the exception of one was labeled like this. I keep records of where I acquire any picture not belonging to me, not because I thought anything like this might happen but in case something happened to the website so I could replace any images needed. I researched my records and found the site and it is still there. I have included screen captures of the site and the image. You can see the url listed in the web address box so you can go to the site and see the images for yourself. As you will see from this it appears that this image belongs to this person and is offering it in a public folder. Now I would like to discuss the Settlement Demand portion of your letter as it is my want to resolve this matter amicably and put this issue behind us. I feel it is reasonable and appropriate to bring the alleged infringement of this image being on my website to my attention and ask for the image to be removed immediately, which I complied with fully. I do feel that the request for settlement of 875.00 for one image that appeared to be public domain material, used believing it was such and used on an extremely low hit (513) 544-7069

count secondary page offering free advice on home maintenance is unreasonable. In light of the circumstances I feel any request for damages are unreasonable. From what I have read online the standard practice for this type of incident when the alleged infringement is unknowing and unintentional is to ask for the image to be removed along with any copies which was done in less than half an hour of receiving your letter. Then if the image is not removed or the demand ignored damages are then asked for. I understand it is your job to protect the rights of your clients which you have done; I have taken all the steps you have asked for and gone beyond what was requested by removing all images from my website not company owned just to make sure that nothing else like this can ever happen again. I would hope that we can both move forward peacefully and consider the matter closed. I appreciate your time and consideration of this issue and my explanations. Respectfully,

Gregory A. Troy Owner Yeah, We Do That.