Thomas O'Connor

SUMMARY: Focus - Ability to manage projects from conception to customer release. Extensive knowledge using defect tracking software and software revision systems to track software progress from early stages of development, system integration, conformance testing, product ship, and software upgrades. Vision Ability to innovate and communicate new direction demonstrated by successfully adapting products to integrate new value add features. Telecom Standards Extensive knowledge and experience with various telecom nodes on Cellular, SS7, and IP Networks. Responsibilities include software development, IOT and conformance testing, and live network monitoring and debugging. Innovation Creating software solutions to resolve complex network integration issues. Problem Solving Exceptional debugging skills and ability to resolve complex technical issues often under customer deadline pressures while managing customer expectations. Leadership Strong team building and motivational skills demonstrated by successfully managing dynamic multi-tasking multi-site multi-cultural engineering teams. Results Proven track record delivering high quality projects, exceeding expectations, on schedule and within budget. Customer Service Traveled extensively nationally and internationally to numerous customer sites for custom installations, demos, trouble-shooting or co-development projects.
Project Manager 2/2003 - Present

Motorola

Recruited back to Motorola (see 1989-1993) as a Project/Software Integration Manager for the Personal Mobile Device Division developing wireless handsets for various carriers, including the most recent Android products. Project Manager with embedded software responsibilities for numerous mobile devices. As the Project Manager, responsible for the development and delivery of phone software to Motorola factories for mass production. In addition, responsible for carrier acceptance testing for final delivery to carrier store fronts. Responsible for analyzing returns and creating maintenance releases to address software defects found in the field. Special Task Force Manager of numerous teams responsible for resolving critical product and manufacturing issues involved with the real world delivery of complex electronics. Teams have represented Motorola and its dedication to customer commitment and quality. Worked with Motorola Customer Support Teams, carriers, QCOM and hardware vendors to discuss issues encountered by carrier testing and customer returns. Delivery Manager for various new feature developments such as fun-lights, handset based plus code dialing, CMAS and a Packet Data Network solution for Verizon that addressed catastrophic error recovery, remote device management and security issues. Crisis Team Manager of a group of RF, Hardware, and Software engineers tasked with resolving field issues that resulted in poor performance. Team managed the full life cycle of analysis by traveling to Verizon storefronts to evaluate the problems, then designed and field-tested solutions.

940 White Pine Drive Cary, IL 60013

Home (847) 462-0027 thomas_e_oconnor@yahoo.com

Thomas O'Connor
WaterCove Networks Principal Software Engineer 8/2000 10/2002

Principal Software Engineer designated as a protocol specialist developing software for WaterCove's GSM and UMTS network devices. GPRS protocol stack development, integration, and maintenance. Developed and tested code with internal test tools. Traveled to international conformance test labs to certify software on live networks, make on-site code modifications and gain more information about the certification process. Developed, coded, and tested billing functionality as defined by ETSI and 3GPP standards. Software lead responsible for interoperability testing with third-party vendors for charging and GPRS backbone compatibility. Consultant to other WaterCove software teams. Provided data communication protocol expertise to develop a CAMEL III based prepaid solution, develop database functions; coded SNMP handlers and MIB support functions to help teams meet critical system milestones deadlines. Developed system integration test plans to simulate live network operations and maintenance. USRobotics/3COM Lead Software Engineer 7/1993 8/2000 Lead software engineer developing and supporting protocol stacks for various gateway products. Responsibilities included design, development, system certification, and customer support. Managed numerous business critical situations with large national and international business accounts such as IBM, AT&T, NTT DOCOMO, Siemens, Bell South, MCI and others. Provided technical expertise to resolve critical customer field issues, resolved system integration issues with strategic business partners, created customized software, and certified protocol stacks in conformance labs. Successfully developed, installed and maintained an X.25 PAD for Western Union, IBM, and VISA. Responsibilities included development and on-site system deployment. After initial deployment, worked with Customer Support and Sales team to manage a field issues and new feature upgrades. Designed, tested and implemented a system that could dynamically configure different protocol switch variants. Worked with System Test teams to achieve product certification in Germany, Italy, Switzerland, Australia, and Japan, and passed conformance tests with AT&T laboratories for North American installations. The system was successfully deployed at a number of large business accounts such as IBM, MCI, AOL, AT&T, Prodigy, and Advantis. Developed customized ISDN stack software to provide Siemens, a 3COM business partner, with the capabilities of providing new value add features to their networking solutions. I was specifically requested to travel to Munich Germany and Florida to work with a team of Siemens engineers to meet aggressive deadlines. Managed global, on-site engineering product trials and tests, in markets including Taiwan, Japan, and Italy. Managed the WAN interface of the 3COM VOIP system and provided on-site support at the first customer installation at AT&T. Also a member of an on-site 24/7 engineering team to provide product support for the AT&T Data Networks Engineering team. Motorola Senior Software Engineer 6/1989 7/1993

Member of a research and development team that developed software tools that supported manufacturing. Developed Factory Control and Inventory Management systems that collected information from the factory to generate reports. Responsibilities include managing a relational database facilitated regular monitoring and reporting, which enabled continuous adjustments on the shop floor in real time. Education 1987 M.S. in Mathematics U. of IL at Urbana-Champaign 1985 B.S. in Computer Science with minors in Mathematics and Physics U. ofMO at St. Louis

940 White Pine Drive Cary, IL 60013

Home (847) 462-0027 thomas_e_oconnor@yahoo.com