040145

RD.
020 Business Process Questionnaire OBM Level I

Business Intelligence
OBM Level II
Financials Intelligence
OBM Level III

Not identified
Application
BIS, GL
Category
Financials Setup
Process Analysis Questions

What is the balancing segment in GL? (This confirms what client wants to use out of the Accounting Flexfield Structure they have set up.) Whats the secondary drill down segment in the Key Accounting Flexfield? (i.e. cost center) (This confirms what client wants to use out of the Accounting Flexfield Structure they have set up.) Which BIS reports will be useful to the client? Who was interviewed to determine this? Which delivered KPIs will be useful to the client? Who was interviewed to determine this? Are additional KPIs required in order for the Indicators section to be useful to client? Which users would prefer to see these KPIs? What Target, Minimum value and Maximum Value should be set for the client for each applicable KPI? Which BIS responsibilities should be able to see which KPIs? Are any key performance measures related to financial management currently tracked? If yes, which ones? How are they evaluated? Who receives the results of these measures? Which natural accounts are classified as Revenue by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included. Which natural accounts are classified as Expenses by the client? (should include ALL--variable and fixed) Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included.
Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence
Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL
Financials Setup Reporting Indicators Indicators Indicators Security Indicators Indicators
Not identified
BIS, GL
Reporting
Not identified
BIS, GL
Reporting Which natural accounts are classified as Current Assets by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included. Which natural accounts are classified as Current Liabilities by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included. Which natural accounts are classified as Variable Costs by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included. Which natural accounts are classified as Preferred Stock Dividends by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included.
Not identified
BIS, GL
Reporting
Not identified
BIS, GL
Reporting
Not identified
BIS, GL
Reporting
Not identified
BIS, GL
Reporting How many basic and diluted shares were outstanding per quarter for each of the last 3 years? Can enter Actuals and Planned numbers as available.
Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence
Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Inventory Inventory Inventory Inventory
BIS, GL BIS, GL BIS, GL BIS, GL BIS BIS BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, INV BIS, INV BIS, INV BIS, INV BIS, Demand Planning BIS, MRP BIS, MRP BIS, MRP BIS, MRP
Reporting What stock splits have occurred in the last 3 years, or are planned to occur? Reporting Reporting Financials Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup Reporting Indicators Indicators Indicators Security Operations Setup Operations Setup Operations Setup Operations Setup Generate Performance Measures Operations Setup Operations Setup Operations Setup Operations Setup Have any dividends been paid, or are planned to be paid? What does the client want to use for a default estimated tax rate? Is Oracle Payroll being used? If not, an interface? With who? Is the seeded Oracle element Overtime used to track employees OT? If not, what? Is there more than 1 OT element? Are HR Budgets set up? (includes rollups and budget types) Are salary grades set up? Are jobs set up? Ensure that security profiles have already been set up. Are EEO Categories set up? (this is called Job Category in BIS) Ensure that at least 1 payroll is defined. Are performance ratings set up in Oracle? Are performance ratings entered on employees assignments? Are skills and/or competencies tracked in Oracle? Are applicants tracked in Oracle? Is Oracle used for recruiting? Which BIS reports will be useful to the client? Who was interviewed to determine this? Which delivered KPIs will be useful to the client? Who was interviewed to determine this? Are additional KPIs required in order for the Indicators section to be useful to client? Which users would prefer to see these KPIs? What Target, Minimum value and Maximum Value should be set for the client for each applicable KPI? Which BIS responsibilities should be able to see which KPIs? Are Categories defined? (INV) Are Category Sets defined? (INV) Are ABC Groups defined? (INV) Are Cycle Counts set up? (INV) Do you perform multi-dimensional analysis? I.e. forecast accuracy by product, by region, by customer, by sales rep? Is the MPS (Master Production Schedule) in Oracle? (MRP) Are Plan names set up in Oracle? (MRP) Which Price list will be used for default? (system profile value setting) What is the default Percent Discount given to customers?
Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence
Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence
Manage Forecasts MRP MRP MRP MRP
106149567.xls.ms_office
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RD.020 Business Process Questionnaire OBM Level I

Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence
OBM Level II
Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Overview Setup Overview Setup Overview Setup
OBM Level III

Not identified Not identified Not identified Not identified Not identified Order Entry Planning Purchasing Not identified Not identified Not identified
Application
BIS, Operations Intelligence BIS, Operations Intelligence BIS, Operations Intelligence BIS, Operations Intelligence BIS, Operations Intelligence BIS, OE BIS, Planning BIS, PO BIS BIS BIS
Category
Reporting Indicators Indicators Indicators Security Operations Setup Operations Setup Operations Setup Security Security Security

Which BIS reports will be useful to the client? Who was interviewed to determine this? Which delivered KPIs will be useful to the client? Who was interviewed to determine this? Are additional KPIs required in order for the Indicators section to be useful to client? Which users would prefer to see these KPIs? What Target, Minimum value and Maximum Value should be set for the client for each applicable KPI? Which BIS responsibilities should be able to see which KPIs? Are Warehouses defined? (OE) Are Forecast Sets defined? (Planning) Are Products defined? (PO) (called Commodities in BIS) Who will use the BIS product? (may not be able to generate a detailed list at this time) Which responsibilities are included in this list? (may not be able to generate a detailed list at this time) How many "key" or super users will there be for BIS? (may not be able to generate a detailed list at this time) Map each intended BIS user to each BIS module(s) and reporting focus areas to which he/she should have access. (may not be able to generate a detailed list at this time) Recognizing that viewing KPIs and Notifications is security-based, which responsibilities will be needed to allow for appropriate differentiation of what users can see on their home page? (may not be able to generate a detailed list at this time) Will there need to be terminal security for BIS? What should the ongoing process be to approve and/or enter target values for each BIS responsibility? Who will enter target values in BIS? (may not be able to generate a detailed list at this time--what type of user/role?) What is the process for entering target values in BIS? Will new targets be entered upon request, or at a specific time interval? How many users may be accessing and using BIS at one time? How will this differ at initial rollout compared to three or six months into use? How many users will likely be accessing and using BIS at one time? How will this differ at initial rollout compared to three or six months into use?
Overview Setup
Not identified
BIS
Security
Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence
Overview Setup Overview Setup Overview Setup Overview Setup Overview Setup
Not identified Not identified Not identified Not identified Not identified
BIS BIS BIS BIS BIS
Security Security Maintenance Maintenance Transactions
Overview Setup
Not identified
BIS
Performance
Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management
Overview Setup Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Management Care Management Care Management Care Management Care Management
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Deliver Care Deliver Care Deliver Care Deliver Care Deliver Care
BIS BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales Service Core Service Core Service Core Service Core Service Core Service Core Service Core Service Core Service Core Service Core Service Core Service Core Service Core Service Core
Performance Sales Setup Sales Setup Sales Setup Sales Setup Sales Setup Reporting Indicators Indicators Indicators Security Business Business Business
Have Sales Groups been set up? Have Sales Channels been set up? Has Interest Type been set up? Have Customer Names been set up in Oracle? Have Sales Reps been set up in Oracle? Which BIS reports will be useful to the client? Who was interviewed to determine this? Which delivered KPIs will be useful to the client? Who was interviewed to determine this? Are additional KPIs required in order for the Indicators section to be useful to client? Which users would prefer to see these KPIs? What Target, Minimum value and Maximum Value should be set for the client for each applicable KPI? Which BIS responsibilities should be able to see which KPIs? Are there any operations/processes that you want to eliminate for Installed Base Maintenance Are there any time intensive operations for Installed Base Maintenance that you wish to streamline. Do you Maintain an installed base of customer/product information How do you audit your Installed Base Information
Business How do you maintain installed base information about Distributor End Users? Business How do you maintain your Installed Base information Business Business Business Business Business Business Business Business Business Do you group multiple customer/ products into systems for tracking and service program purposes? Do you have any other types of transfers of equipment from one customer to another? Do you ship to any Distributors who then re-ship the same products to end users Do you transfer customer/product information from the distributor to the end user? How do you receive the information about distributor sales: How do you track customer/product information for customers with multiple ship-to and bill-to addresses How much detail do you maintain about your installed base - to what level do you break down the product information Who has access to your installed base information?
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(CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management
OBM Level II
Care Management Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Perform Care Management Perform Care Management
OBM Level III

Deliver Care Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Report Care Performance Report Care Performance Deliver Care Deliver Care
Application
Service Core Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Intelligence Customer Intelligence Customer Support
Category
Business Business Metric

How is this maintained - do you maintain end user information? Are Customer Satisfaction Surveys performed in-house, or by 3rd Party Orgs? Are Customer Satisfaction surveys utilized? Are service requests reviewed for product improvement?
Business Are Service requests monitored to determine end-user training needs? Metric Are service requests monitored to improve service responses? Metric Are service requests reviewed for new product development? Business Business Metric Metric Metric Metric What reporting needs are there? By whom? Reporting Describe the call flow that is used in the present service process Business Do you create customer invoices based on service request fulfillment information Do you record material and miscellaneous expenses in fulfillment of service requests Are service requests reviewed for product preventive maintenance schedule changes? Are Service Requests/Problem resolutions monitored to determine field service Tech. Training requirements? Are service requests/response times used to evaluate service technician staffing levels? Are service requests/response times used to evaluate service technician territory assignments? What analysis needs are there? By whom?
(CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management
Perform Care Management
Deliver Care
Customer Support Business Customer Support/Field Service/Mobile Field Service Business
Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation
Set up Administration Set up Administration Set up Administration Set up Administration Set up Administration Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set Up Infrastructure Set up Infrastructure Set up Infrastructure
Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Interaction History Customer Support Depot Repair Customer Support Customer Support
Business Business Reporting Reporting
Do you search the database to review if similar requests have been previously received and use this information to help in the resolution of the problem? How do the selling and ordering Orgs interface with the service Orgs? Are they the same? How does the selling Org know what products have been sold to whom, and/or are being serviced today? How is information passed from the selling Org. to the Service Org. How many service requests /month are received?
Reporting Are Customers ranked and/or classified according to importance? Business Are scripts used to guide call center personnel through the informationgathering process for service requests?? Do you have a need to know how many Open Service Requests exist for this Business / Reporting customer? Do you have a need to know if one (or more) existing Service Requests is Business / Reporting Open for the problem being discussed? Does the customer have access to self-service support? Fax-back? Web Access? Business How are incoming calls handled during off hours? Business How do you classify the service request types? (Service and Repair / Preventive Maintenance/installation/ End-user training) Reporting What criteria is used for ranking/classification? Business What days/hours is the Call-center staffed? Business What is the general duration of each call? Reporting What is the percentage of each type of call received? Reporting What Types of calls do you get? Requests for Action? Requests for Information? Reporting What types of customer returns do you have? Business Are subsequent calls related to the service request assigned to the same or different Tech/rep? Business How are incoming contacts acknowledged to customers?( Call # / email/notifications/ letter/postcard/phone call). Business Are you able to create links between service requests - for example: to link service requests for the same problem or to link service requests so that a detailed description used on one can be linked to a new request? Business Do you record detailed descriptions of the customers reported problem? Business Business
(CI) Customer Interaction Management (CI) Customer Interaction Management
Care Management Care Management
Deliver Care Deliver Care
Customer Support Customer Support
Page 3

(CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
OBM Level II
Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management
OBM Level III

Deliver Care Deliver Care Determine Care Determine Care Determine Care Determine Care Determine Care Determine Care Determine Care Identify Care Identify Care Identify Care Identify Care Identify Care Identify Care
Application
Category
Reporting

How do you track the services already provided under the contract/warranty?
Care Management Care Management Care Management Care Management Care Performance Evaluation Care Performance Evaluation Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07)
Identify Care Track & Close Care Request Track & Close Care Request Track & Close Care Request Analyze Statistics & Feedback Report Care Performance Analyze Service Performance Measurements Analyze Customer Feedback Data Analyze Customer Feedback Data
If the call is for help in solving a problem, how does the problem resolution Business / Reporting process work? What is the result of each call? Are previous service requests/resolutions looked up? Customer Support Reporting Do customers have access to the knowledge base? Customer Support Business How do know the level of service to give them? Customer Support Reporting Is customer access to the Knowledge base included as part of the Service contract? Customer Support Business Is customers' access to the knowledge base limited or full? Customer Support Business Is customers' access to the knowledge base restricted to certain customers, or unrestricted and available to all? Customer Support Business Which departments/individuals have access to the knowledge base? Customer Support Business Do you enter specific product information when you enter a service request? Customer Support Business Do you now know which products are installed at your customers sites? Customer Support Business How are callers identified? By Customer name/Customer number/or Contact Name? Customer Support Business How does the Customer give key identifiers to identify themselves to you? What information is given? Customer Support Business Will callers also be identified by product in the Installed Base? Customer Support Business How does a Customer know how to contact you? Customer Support Business Customer What methods are available to Customers to contact the Company? (Phone / Fax / Website / Mail) Support/iSupport/Fi eld Service Business Describe the Customer return process. What is tracked? Depot Repair Business How do you maintain your data about customer service requests Customer Support Business If Reps/techs are dispatched, how do they record their activity and expenses? Field Service Business How would you like to see visibility about how you perform for your customer.? Customer Support Reporting What type of paperwork is produced? Must it be paper? Customer Support Business Service Customer Intelligence Customer Intelligence Business Metric Metric Metric Business Metric Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Business Reporting Reporting Reporting How do you audit information about your service programs? How do you measure Customer Satisfaction? How satisfied are your customers with your Services today? How do you estimate the costs for a field technical onsite visit? Do you track replacement of items at customer premises - swap customer/parts serial numbers, etc. Is the reason for failure and remedial action recorded How is revenue recognized? Where in your accounting cycle do you run standard reports for Service Are Service reports standard across multiple Sets of Books, for example, subsidiaries? Are Service reports standard across multiple levels within a set of books, i.e. divisions? Do some of these Service reports belong in a report set - always being run together? Do the separate business units run their own Service reports Do you provide a Key of content/information somewhere on the Service reports How do you update a Service report distribution list? How long does it take to update a Service report distribution list? How many visits are made by Field Engineers in a day Is the process to update a Service report distribution list documented? Is there any requirement for on-line (soft copy) distribution and/or remote location printing for Service reports Is there any Service reporting requirements that your current reports do not meet?
Analyze Field Engineer Utilization Rate Field Service Analyze Product Performance Data Analyze Product Performance Data Identify and Size Revenue Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Analyze Field Engineer Utilization Rate Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Mobile Field Service ALL Service Intelligence Service Intelligence Service Intelligence Service Intelligence Service Intelligence ALL ALL ALL Field Service ALL ALL Service Intelligence
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(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
OBM Level II
Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02)
OBM Level III

Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Analyze Service Performance Measurements Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Analyze Service Performance Measurements Determine and Report Service Measure Variances Analyze Benchmark Manage Schedules and Capacity Assign Requests Manage Schedules and Capacity Assign Requests Manage Schedules and Capacity Set Appointments Track Service Plan Manage Schedules and Capacity Manage Schedules and Capacity Prioritize Requests Manage Schedules and Capacity Manage Schedules and Capacity Manage Schedules and Capacity Manage Schedules and Capacity Prioritize Requests Track Service Plan Assign Requests Prioritize Requests Manage Schedules and Capacity Manage Schedules and Capacity Prioritize Requests Track Service Plan Prioritize Requests Manage Schedules and Capacity Track Service Plan Track Service Plan Manage Schedules and Capacity Prioritize Requests Manage Schedules and Capacity Manage Schedules and Capacity Set Appointments Manage Schedules and Capacity Prioritize Requests Track Service Plan Track Service Plan Track Service Plan Track Service Plan Set Appointments Track Service Plan
Application
All Customer Intelligence Service Intelligence Customer Intelligence All Service Intelligence Service Intelligence ALL All ALL Customer Intelligence Customer Intelligence Field Service Depot Repair Depot Repair Field Service Field Service Field Service Field Service Field Service Mobile Field Service Field Service Mobile Mobile Mobile Mobile, Pricing Field Service Field Service Field Service Field Service Field Service Field Service Field Service Field Service Field Service Mobile Field Service Field Service Field Service Field Service Mobile Mobile Field Service Mobile Field Service Field Service Field Service Field Service Field Service Field Service Field Service
Category
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Business Reporting Business Business Business Business Business Metric Business Reporting Business Business Business Business Business Business Business Validation Business Business Business Business Business Business Business Business Business Reporting Metric Business Business Business Metric

What account codes and/or descriptions are required on Service reports? What are the Strengths? Weaknesses? What are your Service reporting requirements with respect to summary vs detailed formats. What business performance statistics do you monitor for Service What is the criteria for determining who should get a copy of the Service reports? What reports do you currently generate to meet your Service reporting requirements What Service reports are grouped together on a regular basis and printed in one print run? What type of printers do you run Service Reports on? Where are they located? Who performs the tasks associated with updating a Service report distribution list? Who receives a copy of the Service Reports? What analysis needs are there? By whom? What reporting needs are there? By whom? Do you estimate time to arrival for Field Service Technicians going from job to job Do you Perform " Depot Repair" Are Depot Repair Work orders assigned to Technicians based on their skill levels? Are Field Engineers available on stand-by, if so when can they be dispatched Are Field Engineers given a days schedule or are they assigned a new job after completion of the previous Are Field Engineer's vacation, training and other non-availability recorded Are preventative maintenance visits automatically scheduled Are repeat visits soon after an installation or repair monitored Are there any seasonal or other fluctuations in the number of visits Are there standard times for types of work or call symptoms Are they assigned repair jobs by System or Product? Can a Field Engineer be working on more than one job concurrently when on a customer site Can a Field Engineer do installations as well as repairs Can a Field Engineer do preventative maintenance Can a Field Engineer do work on a Time and Materials basis where there is no Service Contract Can all these types of work be handled by a Field Engineer Can Field Engineers be taken off low priority jobs Can the customer specify which Field Engineer will be sent Describe the Dispatch rules: Request Priority/ First come-First served/Customer ranking Do Field Engineers work rosters or shift patterns if so how are they defined Do some jobs require more than one person and/or skill set Do you assign field engineers to handle specific problems or customers? Do you capture engineer time for specific service requests Do you group field engineers together based on skill and ability? Does communications have to be proactive/real-time or will the Field Engineer connect when it is convenient Does the Field Engineer have to record time of arrival on site Does the Field Engineer update the time required for the job, thus amending likely availability for the next job Does the work time allowed vary according to skill level How is the call-intake/dispatch/planning department organized How many calls will a Field Engineer handle in an average day
How much time does a Field Engineer spend travelling in an average day If a job is recorded as uncompleted is it automatically assigned to the same Business Field Engineer the next day as his first job If contractors are not to be part of the system how will work be dispatched Reporting and progress recorded Business If yes, how are engineers assigned to specific service requests? Is accurate data available for use by the optimization rules e.g. mileages, Business / Reporting costs Validation Is performance against contractual conditions measured Metric Is performance of actuals v standard times analyzed Metric Is the actual time spent on the job recorded Is the Field Engineer given information as to how to get access to the Business premises and contact information Validation Is the mean time between failures monitored
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(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
OBM Level II
Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02)
OBM Level III

Track Service Plan Track Service Plan Assign Requests Assign Requests Manage Schedules and Capacity Manage Schedules and Capacity Manage Schedules and Capacity Manage Schedules and Capacity Assign Requests
Application
Field Service Field Service Field Service Field Service Field Service Mobile Field Service Field Service Field Service
Category
Business Metric Business Business Business Business Business Business Business

Is the number of "trivial" visits to a customer or account measured can this result in a customer billing Is the time to respond and time to fix measured, can failure to comply with contractual conditions result in penalty payments What are the constraints that can be over-ruled in scheduling Field Engineers What are the constraints that MUST be matched in scheduling Field Engineers What are the rules for continuing to work after normal end of day What is the duration of an average field service visit What is the escalation process if response to requests exceeds set times What percentage of jobs require more than one Field Engineer to attend What preferences/rules are used in scheduling Field Engineers What type of Communication will be used to notify Field service reps and Sales Persons of Service requests and Other Customer interactions? Via workflow or E-mail / Notifications? Which of the above types of work uses most of the Field Engineers time Do you send replacement parts (in lieu of sending a technician)? Does the Field Engineer have access to the units service/repair history Are Service Techs/Reps dispatched? Describe the Process. Are all Field Engineers computer literate Are any changes planned? Are the field service reps "billed out" by skill level? How Many? (of each) Are the field service reps "Graded" by skill level? Are the service reps "Billed out" by skill level? Are the service reps "Graded" by skill level? Are there any processes that you would like to eliminate? Are there IT resources identified to support Field Engineers Are your Field Service Techs/Engineers graded by skill level? Are your Service Orgs cost or profit centers? By what means are Products and Services sold? What are the order-taking requirements? Do you have any idea of the order volumes? Can refurbished parts be used for repairs Can repairs be made by replacement Can the Field Engineer get parts couriered to site Can units being serviced or repaired be mobile with a "one-time" address e.g. truck
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
Service Fulfillment (CSS02) Service Fulfillment (CSS02) Defect Resolution (CSS03) Defect Resolution (CSS03) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
Assign Requests Prioritize Requests Deliver Repaired Products Query Problems in Knowledge Base Manage Schedules and Capacity Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment
Field Service Field Service Customer Support Field Service Mobile Mobile Customer Support Mobile Customer Support Customer Support Customer Support ALL Mobile Mobile Customer Support
Business Metric Business Business Business Business Business Business Business Business Business Business Business Business Business
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
Sales products Field Service Field Service Field Service Field Service Depot Repair Field Service Field Service Field Service Depot Repair Depot Repair Depot Repair Service Contracts Depot Repair Depot Repair Customer Support Customer Support/Depot Repair
Business Business Business Business Business Business
Do you create invoices for your repair services? Do customers hold stocks of spares, if so who owns them and when are they Business / Reporting billed Do refurbished parts have a "life" (counter value" which has to be considered Business when sold or used in a subsequent repair Business / Reporting Do unit locations have to be recorded within an address for a large site Business Business Business Business Business Business Business Do you bill for expensed items when performing repair services? Do you bill for labor when you perform repair services? Do you charge customers for repairs based on product attributes/qualities? Do you charge customers for repairs that are out of warranty? Do you create separate repair lines for each item with a different serial number? Do you create work orders in order to track time and materials against customer repairs? Do you have a written" Knowledge base" of known problems and fixes?
(CS) Customer Service
Business
Do you maintain separate price lists for your service billings?
Page 6

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
OBM Level II
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
OBM Level III

Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy
Application
Depot Repair Depot Repair Field Service Field Service Customer Support Customer Support Mobile Customer Support Customer Support Customer Support Customer Support Field Service Field Service Customer Support Customer Support Mobile Mobile Mobile Inventory Inventory Field Service Customer Support Field Service Customer Support Customer Support Field Service Mobile Customer Support Depot Repair Mobile Mobile CRM Foundation Field Service/Customer Support Field Service/Customer Support Field Service/Customer Support Customer Support Mobile Depot Repair Customer Support
Category
Metric Metric Business Business Business Business Security Business Business Business Business Business

Do you track items by serial number when they are received back for repair? Do you track repair jobs through the manufacturing repair process? Does the Field Engineer carry with him a stock of spare parts Does the Field Engineer requisition for consumable items How are adjustments to closed periods for Service Handled How are Service reps paid? Salary? Exempt/non-exempt? Hourly? % Billing? How do Field Engineers connect with the existing service system How do they interact (connect)with your service system today? How do you envision it in the future? (Same/ different) How do you maintain information regarding customer returns? How do you open/close an accounting period for Service Requests How does his stock of spares get replaced
Business / Reporting How does the "counter" information on a product get updated How long does it take to open/close an accounting period for Service Business Requests Business Business Business Business Business Business Validation Business Business Business Business Business Security Business Business Business Business Business How many Service Call Centers do you operate? How will Field Engineers laptops be repaired or replaced How will Field Engineers palm devices be repaired or replaced How will new releases of software be issued to Field Engineers Identify and note all AssembleTo Order (ATO) items on the Item master Identify and note all Configurable items on the Item master. Is address and location information accurate and complete Is closing an accounting period for Service Requests a hard or a soft close Is the RMA process documented? Is the schedule to open/close an accounting period for Service Requests documented What are the expected gains to be derived from the change(s)? What are your Service Engineer Territories? What communication/network structure is preferred to connect Field Engineers laptops to central server What types of products and service offerings do you have today? Who maintains the information regarding Depot Repair- eg. The RMA process? Will Field Engineers be able to keep personal data (phone numbers, to dos etc.) on their laptops Will Field Engineers be able to keep personal data (phone numbers, to dos etc.) on their palm devices Will word-processing documents, invoices, spreadsheets, etc. be attached to Service records for view by system users?
Business
Create a chart linking the Service Jobs to the Service groups Define the Service Groups (roles: products serviced, customers assigned, area covered, etc.) within each department in your Service Organization
Business
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
Business Business Business Business Business
What are the Service Jobs (tasks) within your Organization What types of Customer interaction methods will you/do you use? Are Field Engineers "graded" by skill type and/or level Are Sales Leads used for Depot repair lead generation? Are Sales Leads used for Service Contract lead generation?
Page 7

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
OBM Level II
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
OBM Level III

Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy
Application
Customer Support Mobile Installed Base Service/ OE / Inv / BOM Contracts Installed Base Field Service Field Service Field Service Field Service Order Management Contracts
Category
Business Business Business Business Business Reporting Business Business Business Business Business Business

Are service requests used for lead generation? Are Service Techs/Reps dispatched? Describe the Process. Are there Package deals? Are there product Configuration requirements? Are your service events Time-based or Counter-based ? At what level(s) do you track the product? orderable product vs. component? Serial Numbers? Revisions? Upgrades? Can a Field Engineer bring back a part for refurbishment Can a Field Engineer issue a quote on-site for a Time and Material repair Can a Field Engineer issue an invoice for work done on-site Can a Field Engineer raise a service contract Can Services be sold with the Product? Define all Service Programs, including Duration. Determine any additional Order transaction types that will be used. (Loaned: Loaner unit shipped. Advance Exchange: Replacement Shipped.) Determine which products on your Item Master are serviceable and note them. Do Field Engineers have access to technical information and knowledge based tools for resolving problems Do Upgrades and Replacements inherit support services from existing products? Do you offer services based on local time zone (at your customer's location i.e. CA) or based on your time zone (the dispatch facility location - i.e. NY)? Do you Service only those products that you sell, or other products as well? Do you use third party Service providers for specialized services? Does the Field Engineer record changes in product configuration e.g. addition of new options and serial no. For how long Are quotes valid?
Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy
Installed Base Inventory Mobile Depot Repair
Business Business Business Business
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy
Field Service Depot Repair Depot Repair Field Service Order Capture Mobile Order Management Order Management Service Contracts Mobile Depot Repair Service Intelligence Depot Repair
Business Business Business Reporting Business Business
How are Field techs/Reps Dispatched? How often (%) are Services sold after the Product has already been Business / Reporting delivered/installed? Business / Reporting How often (%) are Services sold with the Product? If Applicable, are your Contracts based on Unit operating Time or action Business Counts? If Field Engineer territories are allocated according to fixed rules, what are Validation they Business Business Business If you service other products, how do you define and track them? Is the Installed Base used for sales prospecting? Prepare a list of Repair Diagnoses Codes to be used to describe standard repairs. (Ex: Broken, Burnt, Shorted. Worn,etc. ) Prepare a list of Repair Reject Reasons to be used to explain why a repair was not performed. (Ex: OBS: Obsolete: Unit is Obsolete. REPL: Replace,DoNot Repair.HICOST: Cost is too high. LOCOST:Cost estimate is too low.
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy
Depot Repair Mobile Contracts/Installed Base Depot Repair Mobile Order Capture Depot Repair Customer Support Customer Support
Business
Business / Reporting Prepare a list of Territories to be used when managing your service Personnel Business Business Business Business Business Business Business What Counter-based events do you use? What are the diagnosis codes you use? What are the dispatch Support Levels you will use. Ex: Level I,Level II, Level III,Master Tech, Trainee, etc. What are the Standard Terms and Conditions for normal item quotes. What are the Repair Statuses you use? What are the Timezones your company operates in? What are the workflows that are used in your service processes?

OBM Level II
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
OBM Level III

Application
Customer Support Customer Support Depot Repair Contracts Customer Support/Depot Repair Contracts Contracts Customer Support/Depot Repair Contracts Contracts Field Service Contracts Customer Support/Depot Repair Customer Support/Depot Repair Depot Repair Depot Repair Order Capture Customer Support Customer Support Web Customers Contracts Customer Support Customer Support Mobile Customer Support Web Customers Mobile Mobile Mobile Customer Support Service Customer Support Field Service Field Service/Customer Support Field Service/Customer Support Customer Support
Category

What are your Service Request Action Types What are your Service Request severity codes What are your Depot Repair Processes? What are your Labor coverage amounts for service Coverages.
(CS) Customer Service (CS) Customer Service (CS) Customer Service
Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy
Business Business Business
What are your Labor Billing Rates? What are your Material coverage dollar amounts for service Coverages. What are your Service Coverage days of the week and hours.
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy
Business Business Business Business Business
What Billing types do you use? What is the Expense dollar amounts for service Coverages. What is the frequency, duration, time, and tolerance of all events that occur in your service process. What other information does the Field Engineer require to have for the product What Time-based events do you use?
Define Service Delivery Strategy
Business
What Transaction Bill types do you use?
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization
Business Business Business Business Business Business Business Business Business Business Validation Business Business Business Business Business Business Business Business Business
What Transaction Groups do you use? When is Replacement a better solution than Repair? Which types of Services require Depot Repair? Who/what determines pricing/discounts granted on quotes? Are there any processes you would like to eliminate Are there any time intensive processes with maintaining your service program information that you would like to automate. Does your Company have an Interactive website? How do you audit your information for expiring service programs? How do you maintain information about your service programs (different service options?) Is a Call Center utilized to receive all incoming Calls? What system is the source of information for Mobile Field Service, if Oracle Service being used what release will be running What type of service related training is given to Call center personnel? Will your customers be able to log service requests through the Website? Are the field service reps assigned by System or Product? Are the field service reps Assigned to Customers? Are the field service reps Assigned to Territories? Are the service reps all employees, or are some Contractors? Are the service reps assigned by System or Product? Are the service reps Assigned to Customers? Are the service reps Assigned to Territories?
Business
Are they all employees, or are some Contractors?
(CS) Customer Service (CS) Customer Service
Business Business
Are they on some type of "incentive" plan?" Associate the employee positions within your company to the Service Jobs. Create a chart associating the Support Levels to the employees in your service orgs, if applicable. (Ex: J Jones-Trainee. R. Brown-Master Tech)
Customer Support
Business
Page 9

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
OBM Level II
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
OBM Level III

Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Application
Customer Support Depot Repair Depot Repair Mobile Mobile Mobile Customer Care Customer Support Customer Support Customer Care Customer Support Field Service/Customer Support Customer Support Service Contracts Customer Support Customer Support Customer Support Contracts
Category
Business Business Business Business Business Business Business Business Business Business Business

Do other departments receive copies of those quotes? Which ones? Do you have Depot Repair Technicians? Do your Depot Repair Techs specialize?(Task/ Type of equipment) Do your Field Service Reps specialize?(Task/ Type of equipment) How many contractors are used as Field Engineers How many people are there in each of these roles How many people staff your call centers? How many Service Orgs. do you operate? Is the Sales department/Sales rep assigned to the customer notified of a Service request? What skills do the people staffing your call center have? (Product Knowledge/sales skills. etc.). What business functions do you consider to be within the Service Org. and how are you operating today,by business entity? What types of people do you have in your Service organization? (Homebased/ Dispatched) Which Departments follow-up on service Requests after they have been closed? Which Departments Market and sell Service Contracts? Which Departments receive and enter Service Requests? Which departments within your Organization prepare and issue quotes to existing Customers? Who performs the tasks associated with opening/closing an accounting period for Service Requests Who performs the tasks related to your service billing? Are any of your service contracts based on the number of service incidents used by a customer during the contract period? Are any of your service contracts based on unit operating hours or other units of measure? Are any of your warranties/service contracts based on unit operating hours or other units of measure?
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
Business Business Business Business Business Business Business
Service Contracts
Business
Service Contracts
Business
Service Contracts
Business
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Business
Are discounts applied if contracts are renewed prior to expiration?
Field Service
Business
Are fixed times for arrival of Field Engineer negotiated with the customer
Service Contracts
Business
Are Service Contracts specific to customers or customer products, or either?
Installed Base
Business
Are the levels of service different for warranty service and paid services? Are there any special service programs / warranties in place to cover some known defects/problems? Are there source Priorities? Units your company sold ahead of competitor units?
Service Contracts Customer Support/Field Service
Business
Business
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
Customer Create Warranties and Service Programs to represent various Support Support/Field Services to be provided to Customers Service Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Business
Are your Service Charges calculated by Parts+ Labor, or are they a fixed price based on the unit to be repaired? Define any Service Starting Delays for all service programs and warranties, if applicable.
Service Contracts Field Service, Service Contracts
Business
Business
Do contracts give guaranteed response times
Customer Service Administration (CSS01)
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Field Service
Business
Do contracts have to cover a variety of hours of cover e.g. from Mon-Fri (9 to 5) to 365 days 24 hours per day

OBM Level II
Customer Service Administration (CSS01) Customer Service Administration (CSS01)
OBM Level III

Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Application
Field Service, Service Contracts Field Service, Service Contracts
Category
Validation

Do contracts specify times of cover and access
Business
Do different contract types get preference
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Field Service Create Warranties and Service Programs to represent various Support Services to be provided to Customers Field Service Create Warranties and Service Programs to represent various Support Services to be provided to Customers Field Service Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Business
Do you bill contracts for the next period (in advance)?
Business
Do you bill contracts for the previous period (in arrears)?
Business
Do you bill for Parts, Labor or Expenses by Service Request or an aggregation of several Service Requests combined?
Business
Do you charge different rates for different Technician skill requirements?
Business
Do you charge different rates for different time of service is provided (have shift multiplier or add on)?
Inventory
Business
Do you define all product warranties in the appropriate Item BOM? Do you have any requirements for validation rules allowing certain Security accounts to be valid with only certain other values.
ALL
Validation
ALL
Security
Do you have documentation on your custom security requirements for Service
Contracts
Business
Do you have Financial Service (leasing or financing) contracts? Do you have Professional Service contracts (Labor only or parts and labor) not based on a product?
Contracts
Business
ALL
Security
Do you have security requirements for who can enter data for Service Do you have service programs that simultaneously terminate allowing new programs to begin and extend the old ones so that all terminate simultaneously? Do you offer additional service programs for products that are covered under warranty: (eg. Extended warranties, etc).
Service Contracts
Business
Service Contracts
Business
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Business
Do you offer Warranties with your products
Service Contracts
Business
Do you provide service programs on ATO models and items?
ALL
Security
Do you run security reports on a regular basis for Service?
Order Capture
Business
Do you sell service programs after the sale of a product?
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Business
Do you send automatic upgrades (new versions or new products entirely) as part of a contract or extended warranty program?
Installed Base
Business
Do you use customer/product status for tracking your installed base? Do you want the appropriate individuals to be notified automatically when a service request is entered?
Customer Support
Business
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Determine Service Programs and warranty Terms and Conditions that Apply
Business
Does a credit hold effect Service Coverage?
Service Contracts
Business
Does a Service Contract ever cover multiple customer levels?

OBM Level II
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
OBM Level III

Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Application
Service Contracts
Category
Business

Does a Service Contract ever cover multiple customer products?
Service Contracts
Business
Does a Service Contract ever cover multiple customer sites?
Service Contracts
Business
Does a Service Contract ever cover multiple customer systems? Does an individual unit have a "life" beyond which they will not be serviced or repaired
Service
Business
Service Contracts
Reporting
How are warranties monitored and controlled/Supported/tracked?
Service Contracts
Business
How do Warranties and Service contracts work together? How do you handle modification of existing service programs - eg. Start and end date modifications, etc.
Service Contracts
Business
Service Contracts
Business
How do you handle renewals of service contracts?
Service Contracts
Business
How do you handle termination of service programs?
Depot Repair
Reporting
How do you keep track of the Status of Depot repairs? How do you maintain and update service durations for specific customer/products? How do you maintain history of multiple warranty, service programs against specific customer/products?
Service Contracts
Business
Service Contracts
Business
Service Contracts
Business
How do you maintain service programs for ATO models and items? How do you maintain transaction history against the different service programs a customer may purchase?
Service Contracts
Business
Service Contracts Service Contracts/Pricing
Business
How do you Maintain warranty information?
Business
How do you price your service programs
Service Contracts
Business
How do you specify what products are covered by warranty?
Service Contracts Order Capture/Order Management
Reporting
How do you track your contract commitments and consumption? How do you update your customer/product base when you add additional service programs?
Business
Service Contracts
Business
How does service billing work. Describe the process and Billing types.
Installed Base Order Capture/Order Management
Business
How Many customer/product types do you maintain?
Business
How many different process flows do you have for orders for service
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts
Business
How many different service coverages do you offer to your customers?
Order Create Warranties and Service Programs to represent various Support Capture/Or+K335der Services to be provided to Customers Management Business Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
How many different service programs do you offer to your customers?
Installed Base Order Capture/Order Management
Business
How many different system types do you track?
Business
How many different types of Service Products do you offer

OBM Level II
OBM Level III

Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Application
Contracts Core
Category
Business

If you automatically renew, do you allow a 'grace period' (where the contract stays in force for x time)? If you automatically terminate, do you allow a 'grace period' (where the contract stays in force for x time)? On what day, after the customer contract has been created, is the first invoice sent? Do you have security reports on who can run Service data - by company, by cost center, etc?)
Contracts Core
Business
Contracts
Business
ALL
Security
Service/Order Entry Business
What are the Sales Order Types you use for Repairs?
Contracts
Business
What are the renewal rules?" (Automatically renew/automatically terminate)
Service/Order Entry Business
What are the Sales Order Types you use for Returns?
Service Contracts
Business
What are the Service contract renewal reasons?
Service Contracts
Business
What are the Service contract termination reasons?
Business
What are the Service Contract Terms ? (Parts/Labor/dates/ coverage amount/Early termination?) What are the services that are provided under the contracts your organization issues?
Business
Business
What are the Severity Levels to be assigned to your service requests?
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Contracts Core Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Determine Service Programs and warranty Terms and Conditions that Apply
Business
What are the Standard Terms and Conditions for Extended Service Contracts.
Business
What are the Standard Terms and Conditions for Standard Service Contracts.
Business
What are the terms of the warranties?
Business
What are the warranty Terms? (Parts/Labor/dates/duration)
Business
What are you Termination rules for service contracts
Business
What are your Billing Cycles for service contracts
Business
What are your contract renewal rules?
Business
What are your coverage levels? (Customer/customer product/item/site/system)
Business
What are your Renewal rules for service contracts
Business
What are your service offerings? What are your Service requirements with respect to functional vs. foreign currencies
Customer Support
Business

OBM Level II
OBM Level III

Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Application
Service Contracts
Category
Business

What are your weekend coverage times? (Hours during the day that coverage is provided.) What are your weekday coverage times? (Hours during the day that coverage is provided)
Service Contracts
Business
Service Contracts
Business
What are your contract termination rules?
Service Contracts
Metric
What business performance statistics do you monitor for Service
Contracts Core
Validation
What contract groups are used?
Contracts Core
Validation
What contract statuses are used?
Contracts Core
Validation
What contract types are used?
Field Service
Business
What events are triggered by the counters?
Contracts
Business
What is the initial internal approval process for Standard Contracts.
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Business
What is the billing frequency for invoicing contracts?
Service Contracts
Business
what is the final internal approval process for Extended Service Contracts.
Service Contracts
Business
What is the final internal approval process for Standard Contracts.
Service Contracts
Business
What is the initial internal approval process for Extended Service Contracts. What is the process used to contact a customer when an existing contract is close to the expiration date?
Service Contracts
Business
Service Contracts
Business
What is the process used to Flag contracts which are close to expiration date.
Depot Repair
Business
What is your normal Depot repair Turnaround time?
Service Contracts
Business
What is your normal warranty repair turnaround time? What is your weekday reaction time? (Time in which your company is required to respond to a service request). What is your weekend reaction times ( Time in which your company is required to respond to a service request).
Service Contracts
Business
Service Contracts
Business
Field Service
Business
What Levels of service response do you provide? Describe them.
Business
What type of billing options do you offer to your customers for the various service programs you offer What types of counters are used? Product counters/Service Incident counters/hour meters?
Field Service
Business
Service Contracts
Business
What types of service commitments are made?
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts
Business
What types of Service Contracts do you offer?
Business
What types of warranties do you honor?

OBM Level II
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
OBM Level III

Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Application
Service Contracts
Category
Business

What units of measure are required for Warranty and Service Contract duration? (Hrs/ Days / Months / Yr).? What units of measure are required for Billing and reporting Service call times ( Hrs/Min/Days)
Installed Base
Business
Service Contracts
Business
Which Billing dates are used for invoicing customers for Contracts? Which Coverage levels are used for Contracts?(may be different than coverage levels for Warranties)
Validation
Business
Which is handled first, Warranty or Paid labor?
Service/Inventory
Business
Which Items are returnable?
Contracts Core
Business
Who defines Terms and Conditions on Contracts?
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
Customer Create Warranties and Service Programs to represent various Support Support/Field Services to be provided to Customers Service Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Business
Who pays the freight on warranty repairs?In /out Who/what determines pricing/discounts granted on contracts during negotiations?
Service Contracts
Business
Installed Base
Business
Will discounts applied to products, be applied to Services?
ALL
Security
Will there need to be terminal security for Service
Service Contracts
Reporting
Will you be grouping Contracts for further analysis? Are Depot Repairs performed in the same location as Assembly work orders, or in a separate Facility? Are Depot repairs performed in your facility, or sublet to 3rd party Service partners? Are there any time intensive processes related to Depot repair that you would like to streamline?
Depot Repair
Business
Determine Service Programs and warranty Terms and Conditions that Apply Depot Repair Define/Maintain Service Programs and Policies Depot Repair Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply
Business Business
Depot Repair
Business
Describe how Depot Repair Service charges are calculated.
Depot Repair
Business
Do you create sales orders in order to return repaired items to customers?
Service Contracts
Business
Do you provide "advance replacement" items to Customers? Do you provide Loaner units, or Lease Units while a customer's unit is being repaired? Do you require customer approval before incurring repair charges to repair an item? Do you issue estimates for the repair work?
Service Contracts
Business
Depot Repair
Business
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Create Warranties and Service Programs to represent various Support Services to be provided to Customers Service Contracts Update Shipping info Enter Install/Billing info Add new product to installed base Add new product to installed base Add new product to installed base Add new product to installed base Field Service Customer Support Customer Support Customer Support Service Contracts
Business
When a customer's product is repaired/replaced under warranty, does the warranty begin anew, or pick up where the remaining warranty left off?
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
Business Business Business Business Business Business Business
When provided with an advance replacement, is the customer issued an invoice pending a credit when the defective unit is received? Do you transfer products to a secondary location? For a repair by replacement does the Field Engineer update serial numbers or lot numbers and if so how What are your Message action Requests? What are your Problem Codes? What are your Resolution Codes? What are your Service programs?

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
OBM Level II
OBM Level III

Add new product to installed base Add new product to installed base Add new product to installed base Add new product to installed base Add new product to installed base Add new product to installed base
Application
Customer Support Customer Support Customer Support Customer Support Installed Base Order Management
Category
Business Business Business Business Business Business Business Business

What are your service request Severities? What are your Service Request Types? What are your Service request Urgencies? What are your service request Statuses? What your customer System types? What your order transaction types? What your Service coverages? Can job be recorded as uncompleted
Add new product to installed base Service Contracts Define/Maintain Service Programs and Policies Field Service Determine Service Programs and warranty Terms and Conditions that Apply
Field Service
Business / Reporting Can the Field Engineer authorize RMAs
Create Warranties and Service Programs to represent various Support Services to be provided to Customers Field Service Notify Inventory & Sales Department Warranties and service Programs entered into System Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy
Business
Can the Field Engineer record additional costs incurred to be billed to the customer
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)
Field Service Customer Care Customer Care Customer Care Customer Care
Reporting Business Business Business Business
Does the Field Engineer record the parts actually used What is your business/industry? How long has your service center been in existence? (If new, list launch date) What systems have you used up until now to track service interactions, if any? Will this be the first customer service application your group will use, or is this a replacement (list current system)? Is the primary intent of this project to create a CS system, replace a system or change CS process via system change? (if combination, explain) Provide high-level summary of current CS organization and business model (if documentation exists, please provide) Outline CS growth plan for next 12 months (as applicable): List primary CS improvements desired from the Oracle CRM project effort (if future phases planned, focus on this phase only) Call Center(s) locations (city, state, country) # Call Center Agents by location # Field Engineers by location # Managers by location Org chart available? If yes, attach Current Support Model (Call Center, Web, Email?) # Daily/weekly/monthly calls estimated via phone How are incoming calls routed (first available agent, by skill set, geography, etc) # Daily/weekly/monthly hits estimated via web (as applicable) # Daily/weekly/monthly messages estimated via email (as applicable) What geographies are supported? How many customers do you support? Customer groups/segmentations (if applicable) Customer Definition (Internal, External, Partner, Supplier, etc) List customer info you want to system track (company, name, address, etc) Provide an example List profile info you want to reference during agent call (e.g: # pending orders, # open service requests, etc) List # of previous CS interactions you want to view during customer call: Will you associate notes to a customer call?
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care
Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service
OBM Level II
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management
OBM Level III

Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Assign Requests Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define Service Delivery Strategy
Application
Customer Care Customer Care Customer Care Customer Care Installed Base Installed Base Installed Base Installed Base Installed Base Installed Base Installed Base Installed Base Installed Base Installed Base Customer Support
Category
Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business

Will notes be classified by type? Define attributes for customer search capability: name, phone, address, etc If applicable, what are your rules to control customer duplication? Who will have permission to update/add customer information? What products do you sell/track in inventory? Of the above products, how many are considered serviceable following the sale? List as appropriate How many products per customer do you estimate? Do you group customer products together? Do you classify customer products by product type? Do you track serial numbers of products? Do you track products to the component level? If yes, describe Do you issue service contracts or product warrantees? Do you track repair history on your projects? If yes, explain flow Do you use counters in relationship to these products, such as the # copies made to a printer? If yes, explain How are service requests assigned (agent to pickup, by skill set, geography, etc) List incoming call types (Report a problem, request a fix, request a replacement, order/buy something, check contract status, check account balance, other (describe as needed) Will all of the call types described above result in logging a service request? If no, explain Are problem codes associated to incoming calls for tracking purposes? (if yes, list desired coding) Are resolution codes associated to the problem fix? (if yes, list desired coding) Describe the problem-resolution process you work from today in your current environment (Refer Oracle Service Problem-Resolution diagrams which illustrate standard flows) Do service agents assign and/or delegate tasks to other employees for resolution? If yes, explain assignment options Are resolution times tracked? If yes, explain standards and tracking process Do you charge for service? If yes, does this involve a service contract? Beyond any contract coverage, will service calls involve additional adhoc charges (example, time & materials)? If yes, describe service/billing parameters Will you associate notes to the service request, and if yes, by type? Describe Do support agents perform multiple tasks or are tasks delegated/shared? (e.g.: log service request, dispatch engineer, etc) Describe How do you maintain your Fixed Asset Accounting data? How do you audit your Fixed Asset Accounting data?
Customer Support Customer Support Customer Support Customer Support
Customer Support Customer Support Customer Support Customer Support
Define Service Delivery Strategy Define Service Delivery Strategy
Business Business
(CS) Customer Service (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Define Service Delivery Strategy Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Customer Support FA FA FA FA FA FA FA FA FA FA FA FA
Business Maintenance Maintenance
Provide an overview of Fixed Asset processing. Other Are Fixed Asset policies and procedures documented? Other Other Other Other Other Period Close Period Close Period Close Period Close Is the schedule to close an accounting period for Fixed Asset Accounting documented? How long does it take to close an accounting period for Fixed Asset Accounting? How long should it take to close an accounting period for Fixed Asset Accounting? Should any Fixed Asset policies or procedures be changed, streamlined or eliminated? Which operations/processes do you want to streamline for Fixed Asset Accounting? Which operations/processes do you want to eliminate for Fixed Asset Accounting? Are there any time-intensive Fixed Asset Accounting operations/processes that need to be addressed? How do you close an accounting period for Fixed Asset Accounting?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
FA FA AP, AR, FA, GL AP, AR, FA, GL FA FA FA FA FA FA FA FA FA FA FA FA FA
Category
Period Close Period Close

Is closing an accounting period for Fixed Asset Accounting a hard close or a soft close? How are adjustments to closed periods for Fixed Asset Accounting handled? How often do you "post" information to your General ledger?
Post Do you post (or wish to post) in detail or in summary to the general ledger? Post Who is responsible for opening and closing FA periods? Post Is the schedule for opening and closing FA documented? Post Do you have any documentation on your FA close? Post Post Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Reporting Reporting Reporting Is the schedule to open an accounting period for Fixed Asset Accounting documented? How long does it take to open an accounting period for Fixed Asset Accounting? Who performs the tasks associated with opening an accounting period for Fixed Asset Accounting? Who performs the tasks associated with closing an accounting period for Fixed Asset Accounting? Where in your accounting cycle do you run standard reports and statements for Fixed Asset Accounting? What business performance statistics do you monitor for Fixed Asset Accounting? What are your Fixed Asset Accounting reporting requirements with respect to functional vs. foreign currencies? What are your Fixed Asset Accounting reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Fixed Asset Accounting reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Fixed Asset Accounting reporting requirement that your current set of reports does not meet? Are Fixed Asset Accounting reports standard across multiple Sets of Books, for example, subsidiaries? Are Fixed Asset Accounting reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Fixed Asset Accounting reports? Do you provide a "key" of content/information somewhere on the Fixed Asset Accounting report? What Fixed Asset Accounting reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Fixed Asset Accounting reports? What is the criteria for determining who should receive a copy of any Fixed Asset Accounting report? How do you update a Fixed Asset Accounting reports distribution list? Is the process to update a Fixed Asset Accounting reports distribution list documented? How long does it take to update a Fixed Asset Accounting reports distribution list? How long should it take to update a Fixed Asset Accounting reports distribution list? Who performs the tasks associated with updating a Fixed Asset Accounting reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Fixed Asset Accounting reports? Do some of these Fixed Asset Accounting reports belong in report sets? Always being run together? Do the separate business units run their own Fixed Asset Accounting reports? What type of printers do you run Fixed Asset Accounting reports (including checks, purchase orders etc.) on? Where are they located? If you have multiple organizations, do they all close at the same time or separately? How do you open an accounting period for Fixed Asset Accounting?
Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Asset Management Asset Management Asset Management Asset Management Asset Management
FA FA FA FA FA
Reporting Reporting Security Security Security Do you run Fixed Asset Accounting reports for different companies or cost centers? Do you have security requirements on who can enter data for Fixed Asset Accounting? (e.g. by company? by cost center?) Do you have security reports on who can run Fixed Asset Accounting reports? (by company, by cost center etc.) Will there need to be terminal security for Fixed Asset Accounting?
(FM) Financial Management
Page 18

(FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
Asset Management Asset Management Asset Management
OBM Level III

Not identified Not identified Not identified
Application
FA FA FA
Category
Security Security Security

Do you run security reports on a regular basis for Fixed Asset Accounting? Do you have documentation on your current system security requirements for Fixed Asset Accounting? Map each GL user to a menu structure. Will any new ones need to be created for Fixed Asset Accounting? Do you review requirements for validation rules, allowing certain Fixed Asset Accounting accounts to be valid with only certain other values. Do you have any category aliases?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
FA FA FA FA FA
Validation Aliases Do you have any location aliases? Aliases Do you have any accounting aliases (if not done in GL)? Aliases How do you categorize your fixed assets now? Categories Are your asset categories unique for each combination of asset cost account in your general ledger, depreciation method, useful life and prorate convention? Are fixed assets which use the same asset account in your general ledger, ever split into more than one group for accounting or tax depreciation purposes? Do you group fixed assets which use different asset accounts for reporting purposes? Do you have a special name (alias) for each category? Data Conversion (note: refer to sizing questions previously asked)
Asset Management
Not identified
FA
Categories
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA
Categories Categories Categories Data Conversion
How is your corporate and tax information stored now? Data Conversion Do you have your vendor information in electronic form? Data Conversion Do you have your employee information in electronic form? Data Conversion Do you have your location information in electronic form? Data Conversion Data Conversion Data Conversion What are your prorate conventions? Depreciation Do you have any depreciation ceilings? For luxury items? Depreciation What are your Investment Tax Credit rates, recapture rates and ceiling rates? Depreciation Identify price indexes. Depreciation What are your depreciation methods? Depreciation What are your useful lives? Depreciation Depreciation Depreciation Do you depreciate leased items, or leasehold improvements? Depreciation Does any department or departments receive the depreciation expense for assets used by another department? If so, do these expenses eventually get redistributed to asset users? Explain how your cost centers or departments are organized? (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified FA FA FA FA FA FA FA FA FA Depreciation How many fixed assets does your company own? How are they numbered? Fixed Assets Do you need to track fixed assets that are not depreciated? Fixed Assets Do you track different information for different types of fixed assets? Fixed Assets What basic information about each asset do you store? Fixed Assets Are your fixed assets located in several countries? Fixed Assets How do you number your fixed assets? Fixed Assets Do you have physical tags on your fixed assets? Fixed Assets Do you track leased assets using Oracle Assets? Fixed Assets How do you account for prior period additions, retirements or other transactions in your general ledger? Do you use ITC for any fixed assets still in service? What systems are you using to store asset, vendor, employee and location information now? What is the current accuracy of your asset information?
Asset Management
Not identified
FA
Depreciation

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA
Category
Fixed Assets

What is your oldest date placed in service for your fixed assets? Do you have standard depreciation for your fixed assets?
Fixed Assets Do you associate your fixed assets with vendors? Fixed Assets Fixed Assets General What systems do you use to track and inventory your fixed assets? General General General What are your monthly reporting requirements? General Where are your fixed assets located? Locations How do you report property values for tax purposes? Locations Do you have special names for each location (aliases)? Locations Do you assign fixed assets to employees? Locations Do you have security requirements on who can enter data? Security Who can enter data in different companies/cost centers? Security Do you have documentation on your current system security requirements? Security Do they run security reports on a regular basis? Security What security measures do you require for your asset information? Security How many different companies in your organization own fixed assets? Set of Books In what countries are your fixed assets located? Set of Books Who tracks financial and tax information in each country? Set of Books Set of Books Set of Books Set of Books Set of Books Set of Books Do you maintain any other types of depreciation or asset valuation books? Set of Books What are your capital budgeting requirements? Set of Books Set of Books Transactions How many fixed assets do you purchase each accounting period? Transactions Transactions Transactions Transactions Transactions Do you amortize adjustments made in the prior period over the remaining useful life of the asset or do you expense the catch- up depreciation in the current period? Do you want your fixed assets automatically added from your feeder Accounts Payable system? What Accounts Payable system do you use? Do you ever retire fixed assets in the same period they were purchased? How often do you transfer large numbers of fixed assets from one person, cost center, or location to another? How often, and for what reasons, do you change fixed asset depreciation method or life for a single asset? How often do you change the useful life, depreciation method, or prorate convention of all fixed assets in a category? How many retirements do you do per period? How often do you calculate depreciation for corporate accounting, tax, and capital budgeting purposes? Transactions (note: refer to sizing questions previously asked) Explain the accounting structure and reporting methods used to consolidate your asset cost and depreciation expenses? Do you post your asset financial information in summary or detail to your general ledger? How many corporate depreciation books do you maintain? If more than one, why? How many different tax depreciation books do you maintain in each of your companies? How are they used? Do you adjust depreciation in your tax books? Does your current system track asset possession by employee, department, or cost center? What property types do you use (Personal 1245, Real 1250, etc.) Do you use multiple currencies when purchasing, depreciating, reporting or posting financial information about you fixed assets? What system do you use presently to do your fixed asset accounting?
FA FA FA FA FA
Transactions Transactions Transactions Transactions
How often do you perform physical inventories of your fixed assets?
Transactions
Page 20

OBM Level II
Asset Management
OBM Level III

Not identified
Application
FA
Category
Transactions

Do you cycle count your assets? Do the budget types you prepare capture information (1) at a project or task level? (2 ) as raw or burdened cost? (3) by time period, such as monthly, or at completion? (4) at a detail or summary level? (5) by expenditure type?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting
Manage Budgeting Phase Manage Budgeting Phase Manage Budgeting Phase Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
PA PA PA PO PO PO PO PO PO GL, PO AP GL GL, PA GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL
Project Set Up Do you periodically review/revise the budgets prepared in the previous step? Project Set Up Project Set Up Encumbrances Encumbrances How do you define your encumbrance types? Encumbrances Encumbrances Encumbrances Do you post receipt information for encumbrance accounting? Encumbrances Do you create budgets for all your accounts? Encumbrances Do you use encumbrance accounting? How do you use it? Encumbrances Does your company prepare budgets? Budget Preparation Budget Preparation Budget Preparation How many budgets do you prepare for an individual fiscal year? Budget Preparation Do you prepare more than one budget per Set of Books? Budget Preparation What is the range of accounting periods for each budget? Budget Preparation At what organization level (i. e., cost center, division, region) do you budget? Budget Preparation Do budgets require approval? Budget Preparation What levels of approvals are required for budgets? Budget Preparation How many budget "organizations" do you have? Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Are all budgets prepared in the same currency? Budget Preparation Budget Preparation Budget Preparation How do you close or "freeze" a budget once it is approved? Budget Preparation Is the process to close or "freeze" a budget once it is approved documented? Budget Preparation How long does it take to close or "freeze" a budget? Budget Preparation How long should it take to close or "freeze" a budget? Budget Preparation Do you use Lotus, Excel, or another spreadsheet program to prepare budgets? Which spreadsheet products and which version do/will you use? Are reorganizations likely that affect how budgets should be prepared and/or reported? Do you only budget in dollars, or are statistics budgeted also (e.g. headcount)? Do you require consolidated budgets? Do you create new budgets based on existing budgets (e.g. new budget = 10% decrease from previous budget)? At what account level do you currently budget? Is this the same level of detail that actuals are captured? Is your budgeting process centralized or decentralized? What are the budget organizations and what is the convention or rule behind their names? Have you developed security procedures to prohibit access to certain budget organizations? What security procedures have you developed to prohibit access to certain budget organizations? Will budget organization security be required in the future? What types of budgets do you prepare? (e.g. revenue & expenses, balance sheets, capital, project etc.) Do your companys key performance indicators drive the budgets? Do you want to prevent someone from reserving funds if you do not have enough funds available? Do all your companies/entities reserve funds? Do you maintain a history of the budget revisions prepared in the previous step? Will you be checking for available funds when creating your requisitions or purchase orders? Do you want to reserve funds for your requisitions or purchase orders?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL
Category
Budget Preparation

Is closing or "freezing" a budget a hard close or a soft close? Who performs the tasks associated with closing or "freezing" the budget?
Budget Preparation How are adjustments to closed periods and/or frozen budgets handled? Budget Preparation Are budgets altered frequently during the fiscal year? Budget Revisions Do you need to retain original (prerevision) budgets throughout the year? Budget Revisions Is a budget download required to facilitate budget creation or maintenance? Budget Revisions Do you derive any type of forecast from budgets? Forecasting Does your company prepare financial forecasts? Forecasting What types of financial forecasts does your company prepare? Forecasting How do you prepare financial forecasts? Forecasting Is the financial forecasting process documented? Forecasting How long does it take to prepare financial forecasts? Forecasting How long should it take to prepare financial forecasts? Forecasting Are financial forecasts a hard or soft close? Forecasting Who performs the tasks associated with preparing financial forecasts? Forecasting How many forecasts do you prepare during an individual fiscal year? Forecasting Forecasting Forecasting How do forecasts differ from budgets in the area of consolidation? Forecasting How do forecasts differ from budgets in the area of currency? Forecasting Forecasting Forecasting How do forecasts differ from budgets in the area of security? Forecasting How do forecasts differ from budgets in the area of forecast maintenance? Forecasting How do forecasts differ from budgets in the area of reporting requirements? Forecasting How do forecasts differ from budgets in the area of preparation tools? Forecasting How do forecasts differ from budgets in the area of freezing? Forecasting Interfaces Budget Revisions How do forecasts differ from budgets in the area of retaining historical data? Forecasting Forecasting Allocations What types of formulas do you use in your allocations? Provide examples. Allocations Do you use step down allocations? Allocations What are your allocations based on? Allocations Do you always allocate 100% of the account your allocating? Allocations Allocations Allocations Consolidation How often do you perform financial consolidations? Consolidation Do you create offset accounts or remove monies from the allocation accounts. Do you currently have automated step down allocation functionality? Will you require this? Do you require financial consolidations? How do forecasts differ from budgets in the aa to of level of information included? Do you perform allocations? What types? When? Is an automated interface required from the budget preparation tool to Oracle? Are budget revisions more frequent at certain times of the year? How do forecasts differ from budgets in the area of number of forecasts per year? How do forecasts differ from budgets in the area of approvals? How far out do you project (range of accounting periods) for each financial forecast iteration? How do forecasts differ from budgets in the area of Statistics?

(FM) Financial Management (FM) Financial Management
OBM Level II
Financial Reporting Financial Reporting
OBM Level III

Not identified Not identified
Application
GL GL
Category
Consolidation Consolidation

What is the COA mapping during the consolidation? Do you perform consolidation between various businesses that use different currencies? Is there a push by management to shorten the consolidation cycle without compromising the accuracy and integrity of consolidated financial data? Does your current consolidation system support "what-if" and "whathappened" scenarios providing management with strategic information?
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting Financial Reporting
GL, GCS GL, GCS
Consolidation Consolidation What is the current condition of the relationship between your day-to-day accounting functions and the consolidation process? Do you prefer to have a consolidation system which is directly integrated with the operational accounting system or one that is a standalone consolidation solution? How does your system deal with the elimination of intercompany balances and minority interests? Are your consolidation procedures documented? What is the quality of the consolidation of financial information from your subsidiaries which use their own local accounting methods? Can you drill between consolidated entities, summary and detail balances, detail balances and journals, and journals and subledger details? What are the reporting capabilities of your system?
Financial Reporting Financial Reporting Financial Reporting Financial Reporting
Not identified Not identified Not identified Not identified
GL, GCS GL, GCS GL, GCS GL, GCS
Consolidation Consolidation Consolidation Consolidation
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL
Consolidation Consolidation Does your system have the capability of web publishing financial results? Consolidation Consolidation Consolidation Will your system allow you to check the status of each consolidation? Consolidation What are your consolidation mapping rules? Consolidation Do you use transaction auditing reports in your consolidation process? Consolidation Consolidation Consolidation Consolidation Consolidation Currency What account values do you use for cumulative gain or loss? Currency Currency Currency Do you require inquiry into original entered currency balances? Currency What are your reporting requirements with respect to Trial Balances? Reporting Reporting Reporting Does each business/cost center perform financial reporting? Reporting Do your financial statements require special printing features (bold, italics,...)? Reporting Do you ever run financial reports mid-period? Reporting How long are reports kept on-line or are they re-run if needed again? Reporting Reporting Reporting Do you run preliminary financial reports and final financial reports? Reporting Reporting Reporting Do you require on-line inquiry for journal entry detail? Who should have authority to view this information? Do you require on-line inquiry for funds available? Who should have authority to view this information? Do you have on-line account balance lookup? If needed, which accounts and how often? Do you currently do periodic consolidation of these locations in reporting? What are your reporting requirements with respect to sub-ledgers/feeder systems? What are your reporting requirements with respect to account analyses? Do you perform re-valuation of assets and liabilities on a regular basis? When? Do you perform special audits for foreign currency accounts? Can you create budgets and forecasts based on the trends revealed in consolidated balances? Is custom programming required to link the source ledger and the consolidation system? Do you do translations monthly into foreign currencies? Is it difficult to download financial information from your current system into a spreadsheet? Are controls set up to prevent or detect unauthorized access? How is subsidiary financial information gathered and rolled up to the consolidated parent? Does your current consolidation system support flexible chart of accounts?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
OBM Level III

Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Not identified Not identified Not identified Not identified Not identified
Application
GL GL GL GL GL GL GL GL PA PA PA PA PA
Category
Chart of Accounts

What does your current chart of accounts look like? Provide listings. Do you plan to have a new chart of accounts?
Chart of Accounts Are your account values in any order or range pattern? Chart of Accounts What are the account parent or grandparent structures? Chart of Accounts Do you use unique accounts to capture statistics? Chart of Accounts Who is going to maintain the segment values once entered? Chart of Accounts Is there a need for a mapping from an old COA to a new COA? Chart of Accounts Are certain segment values only valid with specific other segment values? Chart of Accounts Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Who enters changes, if any, for the Work Breakdown Structure into the system? Are projects required to be funded or have an agreement in place to be in active status? How are project related costs (e.g. sales, estimating) accumulated prior to setting up a project? How are these costs accounted for after the project is set up? Do you transfer costs from project to project (to correct coding errors or reallocate cost)? Who makes the transfer? Who approves the transfer? Do you assign roles or responsibilities to employees for each task within a project? Do you further classify projects by a sub-category within each sector, industry, or other category? Who enters the Work Breakdown Structure into the system?
General Financial Accounting
Not identified
PA
Project Tracking
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
PA AP, PA, PO GL
Project Tracking Project Tracking Period Close Is the schedule to close an accounting period for Procurement documented? What are the components/sources (requisitions, purchase orders, pending invoices, etc.) of a projects Committed costs? How do you close an accounting period for Procurement?
Not module specific Period Close How long does it take to close an accounting period for Procurement? Not module specific Period Close How long should it take to close an accounting period for Procurement? Not module specific Period Close Is closing an accounting period for Procurement a hard close or a soft close? Not module specific Period Close How are adjustments to closed periods for Procurement handled? Not module specific Period Close How do you open an accounting period for Procurement? Not module specific Period Open Is the schedule to open an accounting period for Procurement documented? Not module specific Period Open How long does it take to open an accounting period for Procurement? Not module specific Period Open Not module specific Period Open Not module specific Period Open/Close Not module specific Period Open/Close GL, PO GL, PO Open/Close Periods Do you post summary or detail information? Open/Close Periods How do you close an accounting period for Invoice and Disbursement? Not module specific Period Close Not module specific Period Close Not module specific Period Close Not module specific Period Close Not module specific Period Close Not module specific Period Close Not module specific Period Open Not module specific Period Open Not module specific Period Open Is the schedule to open an accounting period for Invoice and Disbursement documented? How long does it take to open an accounting period for Invoice and Disbursement? Is the schedule to close an accounting period for Invoice and Disbursement documented? How long does it take to close an accounting period for Invoice and Disbursement? How long should it take to close an accounting period for Invoice and Disbursement? Is closing an accounting period for Invoice and Disbursement a hard close or a soft close? How are adjustments to closed periods for Invoice and Disbursement handled? How do you open an accounting period for Invoice and Disbursement? Who performs the tasks associated with opening an accounting period for Procurement? Who performs the tasks associated with closing an accounting period for Procurement? Where in your accounting cycle do you run standard reports and statements for Procurement? How often do you post to the General Ledger?

OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
OBM Level III

Application
Category

Who performs the tasks associated with opening an accounting period for Invoice and Disbursement? Who performs the tasks associated with closing an accounting period for Invoice and Disbursement? Where in your accounting cycle do you run standard reports and statements for Invoice and Disbursement? How often do you "post" information to your General ledger? Do you use Cash or Accrual Based Accounting?
Not module specific Period Open Not module specific Period Open/Close Not module specific Period Open/Close AP, GL AP AP, GL AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP, GL AP AP AP AP AP AP AP Open/Close Periods Open/Close Periods
Do you post (or wish to post) in detail or in summary to the general ledger? Open/Close Periods When do you start your AP close? Open/Close Periods Do you have any documentation on your AP close? Open/Close Periods Do you allow posting invoices back to prior periods? Open/Close Periods Open/Close Periods Disbursement Disbursements Provide and overview of the Accounts Payable operations. Other Are A/P processes documented? Other How many vendors are there? Vendors Provide samples of vendor master records. Vendors How are vendors established and maintained? Vendors Is there a requirement to group vendors for payment purposes? Vendors Which vendors should be grouped and why? Vendors Vendors Vendors Are tax identification numbers obtained for all vendors? Vendors How are duplicate vendors avoided? Vendors Do you require batch control to manage invoice entry? Invoicing Which locations enter invoices and how often? Invoicing Do you receive invoices at a central location? Invoicing How do you physically store invoices once entered into the computer? Invoicing Are invoices billed to distinct companies, cost centers or other? Invoicing How many invoices per period to you enter? Invoicing Invoicing Invoicing Invoicing How many liability accounts do you use? Invoicing Invoicing Invoicing Are any account combination validations in place? Invoicing Are finance charges calculated on invoices? Invoicing Is there a requirement to match invoices to related purchase orders? Matching & Approval How are you currently matching invoices to purchase orders? Matching & Approval Will some invoices never have purchase orders? Matching & Approval Can you identify any frequently used expense distributions within you current system (e.g. rent or telephone payments)? Are recurring expense distributions for fixed or varying amounts? Do you have security requirements on who can enter data (Invoice processing, payment processing, check processing)? How are invoices identified (numbered)? What convention is used for deciding vendor's invoice number, date, next allocated number? Describe the invoice vouchering process. Is there a requirement to define vendor sites which can receive payments and which ones cannot? How are vendors who are to receive 1099's identified? If you have multiple organizations, do they all close at the same time or separately? Do you have to pay other businesses in different Set of Books within the same GL Will you need to make payments to businesses in different GL set of books

OBM Level II
General Financial Accounting General Financial Accounting
OBM Level III

Application
AP AP
Category
Matching & Approval

Should invoices be matched completely, partially or both? Do you perform 2, 3 or 4 way matching of invoices?
Matching & Approval Do you currently have any tolerance levels for matching? (Price Tolerance, Quantity Ordered Tolerance, Quantity Received Tolerance, Tax Tolerance?)
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
AP AP AP AP AP AP AP AP, GL AP AP
Matching & Approval Would you like to approve your invoices on-line, by batch or have both Matching & Approval options? What is the internal approval process for an invoice in your organization at Matching & Approval present? Are there situations where an invoice needs to be placed on hold and then Matching & Approval manually released? Describe the approval process when invoices need to be placed on hold and Matching & Approval manually released? Where an invoice needs to be placed on hold and then manually released, Matching & Approval can these invoices be "posted" to the General Ledger? What are the requirements for reporting tax payments (e.g. company, rate or tax authority) such as 1099 and sales tax? Disbursement How do you record taxes within the GL? Disbursement Are multiple bank accounts used for disbursements? Disbursement Is there a requirement to support foreign currency bank accounts? Disbursement What disbursement (document) types are currently processed through bank accounts (EFT, Wire Transfer, Automatic Payments, Manual Payments)? Disbursement How are your current payment terms structured? Disbursement Do you use percentage due or amount due? Disbursement Are due dates calculated based on a specific day of the month or on a number of days from the payment terms date? Disbursement Is there a provision for discounts within the current payment terms? Disbursement How are discount dates calculated - based on a specific day of the month or on a number of days from the payment terms date? Disbursement Is there a requirement to use multiple discount levels at present or in the future? Disbursement How many different sites issue checks? Disbursement How many checks do you write/produce per period? Disbursement Is there a requirement to use Computer Generated checks? Disbursement What is your policy to cancel checks? Disbursement Is there a requirement to process Partial Payments? Disbursement Is there a requirement to process Pre-Payments? Disbursement Is there a requirement to process Recurring Payments? Disbursement Is there a requirement to process Quick Checks? Disbursement What is the current procedure for vendor advances? Disbursement How are vendor advances reconciled when the invoice is submitted? Disbursement Do you have a priority system for payments (by vendor, funds availability, etc.)? Disbursement Would you use a priority system for payments? Disbursement What is your current payment cycle? (How often do you print checks?) Disbursement If recurring payments are used, what is the normal period cycle for these payments? Disbursement Are all invoices paid in local currency? Disbursement Is/will there be a requirement to use multiple currencies? Disbursement Do check payments have to be approved before they are run? Disbursement Do you have a minimum or maximum payment amount per check? Disbursement Do you have a minimum or maximum payment amount per run? Disbursement What is the current check layout for computer generated checks? Provide a sample check. Disbursement
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP

OBM Level II
OBM Level III

Application
AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific
Category
Disbursement

How many check formats do you have? How many copies of checks are produced?
Disbursement Do you print the check number on the check/remittance or is it pre-printed? Disbursement Should a remittance advice note be produced, and when? Disbursement How should an overflow situation be handled? Disbursement Is there any special sequencing of checks when printing? Disbursement Is there a dedicated printer for checks? Disbursement What type of printer is used for checks? Disbursement Is there a requirement to restrict the access to the check printing function? Disbursement What is the policy/procedures for handling stop payments? Disbursement What is the policy /procedures for handling void payments if they have been recorded? What is the policy /procedures for handling void payments if they have not been recorded? Disbursement Who is responsible for providing outstanding check data for bank Check Reconciliation reconciliation purposes? Do you get a tape from the bank for check reconciliation? If yes, can I get the Check Reconciliation format of the bank tape? Is there a requirement to do on-line bank reconciliations? Check Reconciliation Who is responsible for opening and closing AP periods? Post Is the schedule for opening and closing AP documented? Open/Close Periods Do you allow posting invoices back to prior periods? Post How do you close an accounting period for Employee Expense? Period Close Is the schedule to close an accounting period for Employee Expense documented? Period Close How long does it take to close an accounting period for Employee Expense? Period Close How long should it take to close an accounting period for Employee Expense? Period Close Is closing an accounting period for Employee Expense a hard close or a soft close? Period Close How are adjustments to closed periods for Employee Expense handled? Period Close How do you open an accounting period for Employee Expense? Period Open Is the schedule to open an accounting period for Employee Expense documented? Period Open How long does it take to open an accounting period for Employee Expense? Period Open Who performs the tasks associated with opening an accounting period for Employee Expense? Period Open Who performs the tasks associated with closing an accounting period for Employee Expense? Period Open/Close Where in your accounting cycle do you run standard reports and statements for Employee Expense? Period Open/Close How do you close an accounting period for Invoice Generation? Period Close Is the schedule to close an accounting period for Invoice Generation documented? Period Close How long does it take to close an accounting period for Invoice Generation? Period Close How long should it take to close an accounting period for Invoice Generation? Period Close Is closing an accounting period for Invoice Generation a hard close or a soft close? Period Close How are adjustments to closed periods for Invoice Generation handled? Period Close How do you open an accounting period for Invoice Generation? Period Open Is the schedule to open an accounting period for Invoice Generation documented? Period Open How long does it take to open an accounting period for Invoice Generation? Period Open Who performs the tasks associated with opening an accounting period for Invoice Generation? Period Open Disbursement

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
Category

Who performs the tasks associated with closing an accounting period for Invoice Generation? Where in your accounting cycle do you run standard reports and statements for Invoice Generation? Provide an overview of AR invoice processing. Are AR processes documented?
Not module specific Period Open/Close Not module specific Period Open/Close AR AR AR AR AR AR AR AR AR AR AR AR Other Other
Are there AR processes that should be changed, streamlined or eliminated? Other Revenue Revenue How many General Ledger accounts do you distribute to? Revenue When do you create or recognize outstanding receivables? Revenue Revenue Revenue Is revenue assignment associated with sales people information? Revenue Do you assign non-revenue credit to sales people? Revenue Do you have special revenue recognition for long-term agreements? Revenue Do you automatically determine the general ledger accounts for specific transactions (i. e. receivables, freight, tax, unearned revenue, unbilled receivables, etc.) during Invoice Entry? How do you receive notice to create/generate an invoice to bill a customer? (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified AR AR, GL AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing How are Debit Memos accounted for? Invoicing Why are Debit Memos used? Invoicing What items appear on Debit Memos? Invoicing Do you use Customer Account Credit Memos? Invoicing How are Customer Account Credit Memos used? Invoicing Why are Customer Account Credit Memos used? Invoicing What items appear on Customer Account Credit Memos? Invoicing Do you enter invoices in batches? Invoicing How are batch invoices defined? Invoicing Do you use batch controls, such as counts and amounts? Invoicing Do you bill customers in a foreign currency? Invoicing How many invoice types do you have? Provide invoice samples. Invoicing How frequently do you invoice your customers? Invoicing How do you track sales revenue on invoices? How is it reported? Invoicing What different shipping methods do you use? Invoicing How do you number your invoices? Invoicing Where are your price schedules maintained? Invoicing How often are sales orders invoiced? Invoicing Do you use standard invoice lines with default pricing and default accounting information (revenue, receivable, freight, tax)? How are the revenue, receivable, freight and tax accounts configured for each invoice type? Do you ever use invoice forms and/or the invoice entry process for transactions other than billing customers? Do you use Debit Memos? How do you link the specific products/services that you sell, with general ledger accounts at Invoice Entry? Do you regularly invoice customers for the same items? Do you distribute earned and unearned revenue? What are the GL accounts? Do you have unbilled receivables? Do you ever recognize revenue from a single transaction over multiple periods? When do you recognize revenue?
Not identified
AR
Invoicing
Page 28

OBM Level II
OBM Level III

Application
AR AR AR AR AR AR AR AR AR AR
Category
Invoicing

What is the criteria to invoice? What items appear on your invoices (inventory? non-inventory?)
Invoicing Can payment terms be assigned at the invoice level? Invoicing What paper stock is used to print the invoices? Invoicing Invoicing Invoicing Do you assign shipping charges for your invoices? Invoicing How are shipping charges calculated? Invoicing How do you calculate your tax charges? What are the rates? Invoicing How do you keep your tax rate information up to date? Invoicing How do you close an accounting period for Customer Payment ? Where are the invoices printed? How many printers and where are they? Pre-printed forms? What remit to address is assigned for your invoices?
Not module specific Period Close Not module specific Period Close Not module specific Period Close Not module specific Period Close Not module specific Period Close Not module specific Period Close How do you open an accounting period for Customer Payment ? Not module specific Period Open Not module specific Period Open Not module specific Period Open Not module specific Period Open Not module specific Period Open/Close Not module specific Period Open/Close AR AR AR AR AR AR AR, PA AR AR AR AR AR, OE AR, OE AR, OE AR, OE AR, OE AR AR Open/Close Periods Do you reconcile payments with the bank? Reconciliation How do you reconcile payments with the bank? Reconciliation How often do you reconcile payments with the bank? Reconciliation How are bank reconciliation errors handled? Reconciliation What type(s) of customers do you have? Customers How many customers do you have? Customers Provide samples of customer master records. Customers What type of payment terms do you provide? Customers Do you provide split term payment terms? Customers Do you provide discount payment terms? Customers Do you use customer agreements/contracts to manage specific price lists? Customers Do you use customer agreements/contracts to manage specific discounts? Customers Customers Customers Customers Do you automatically number new customers as they are created? Customers Customers Do you automatically number customer business purposes as they are created? Do you use customer agreements/contracts to manage specific payment terms? Do you use customer agreements/contracts to manage specific invoicing policies? How do you track customer contact people? Who performs the tasks associated with opening an accounting period for Customer Payment ? Who performs the tasks associated with closing an accounting period for Customer Payment ? Where in your accounting cycle do you run standard reports and statements for Customer Payment ? How are adjustments to closed periods handled? Is the schedule to open an accounting period for Customer Payment documented? How long does it take to open an accounting period for Customer Payment ? How long should it take to close an accounting period for Customer Payment ? Is closing an accounting period for Customer Payment a hard close or a soft close? How are adjustments to closed periods for Customer Payment handled? Is the schedule to close an accounting period for Customer Payment documented? How long does it take to close an accounting period for Customer Payment ?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
AR AR AR AR AR AR AR AR AR AR AR AR GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL
Category
Customers Customers Customers

Do you track and record relationships between customers e.g. franchises, subsidiaries etc.? Do you create reciprocal customer relationships whenever you create a relationship between customers for tracking purposes? Do you have multiple "remit tos"? How are multiple "remit tos" determined for each customer?
Customers What credit information is tracked for each customer? Customers Customers Customers Do you have a prospect system separate from the receivables customers? Customers Who has access to your customer database? Customers Customers Customers Customers How do you close an accounting period for Financial Reporting? Period Close Period Close Period Close How long should it take to close an accounting period for Financial Reporting? Period Close Period Close Period Close How do you open an accounting period for Financial Reporting? Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Open/Close Periods Do you track journal sources? What types? Transactions Do you track journal categories? What ones? Transactions Do you enter statistical accounts regularly? How often? Transactions Do you use batches to enter journals? Transactions Do you reverse journals on a regular basis? Explain. Transactions Transactions Transactions Transactions How often do you post journals to your General Ledger balances? Transactions What are the procedures you use to post these journals? Transactions Who posts the journal batches? Who approves the posting? Transactions Do you allow for posting out of balances journals into a suspense account? Transactions Do you have multiple suspense accounts? Transactions Do you have any input documents that you currently use? Transactions Do you need to categorize your journals in any way (e.g. by source, accounts payable, by type, accrual)? How are these categories useful? Do you have standard journals that recur with the same accounting information (but changing amounts)? Provide examples. Do you have standard journals that recur with the same accounting information (but the same amounts)? Provide examples. Do you use control totals when entering journals? Who performs the tasks associated with opening an accounting period for Financial Reporting? Who performs the tasks associated with closing an accounting period for Financial Reporting? Where in your accounting cycle do you run standard reports and statements for Financial Reporting? When closing at year end do you use a 13th period? Is the schedule to open an accounting period for Financial Reporting documented? How long does it take to open an accounting period for Financial Reporting? Is closing an accounting period for Financial Reporting a hard close or a soft close? How are adjustments to closed periods for Financial Reporting handled? Is the schedule to close an accounting period for Financial Reporting documented? How long does it take to close an accounting period for Financial Reporting? Do you have the same customers repeated multiple times in the data files or the same customer for different operating units? How do you track customers with different or multiple bill-to and ship-to addresses? Describe the process for creation and maintenance of customer records. Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? How do you maintain/audit your customer data?
Not identified
GL
Transactions
Page 30

OBM Level II
OBM Level III

Application
GL GL GL GL GL GL
Category
Transactions

Do you need to associate special statistical figures to certain journal entries? Do you have any audit requirements that might be unique?
Transactions Do you currently use encumbrance accounting? Transactions Transactions Transactions Transactions What type of authorization does it take to make adjusting entries in prior periods? Do these reports have different rounding in $? (i.e. the preliminary report is in pennies and the final in whole dollars) What are your intercompany processing requirements (e.g. eliminations, internal invoices, reporting) How do you close an accounting period for Material Handling? Is the schedule to close an accounting period for Material Handling documented? How long does it take to close an accounting period for Material Handling? How long should it take to close an accounting period for Material Handling?
Not module specific Period Close Not module specific Period Close Not module specific Period Close Not module specific Period Close Not module specific Period Close Not module specific Period Close How do you open an accounting period for Material Handling? Not module specific Period Open Not module specific Period Open Not module specific Period Open Not module specific Period Open Not module specific Period Open/Close Not module specific Period Open/Close ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL Period Close Period Close Period Close Period Close Period Close How do you open an accounting period for Quality Management? Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Period Close Period Close Period Close How long should it take to close an accounting period for Inventory Accuracy? Period Close Period Close Period Close How do you open an accounting period for Inventory Accuracy? Period Open Period Open Period Open Period Open Period Open/Close Who performs the tasks associated with opening an accounting period for Inventory Accuracy? Who performs the tasks associated with closing an accounting period for Inventory Accuracy? Is the schedule to open an accounting period for Inventory Accuracy documented? How long does it take to open an accounting period for Inventory Accuracy? Is closing an accounting period for Inventory Accuracy a hard close or a soft close? How are adjustments to closed periods for Inventory Accuracy handled? Is the schedule to close an accounting period for Inventory Accuracy documented? How long does it take to close an accounting period for Inventory Accuracy? Who performs the tasks associated with opening an accounting period for Quality Management? Who performs the tasks associated with closing an accounting period for Quality Management? Where in your accounting cycle do you run standard reports and statements for Quality Management? How do you close an accounting period for Inventory Accuracy? Is the schedule to open an accounting period for Quality Management documented? How long does it take to open an accounting period for Quality Management? How long should it take to close an accounting period for Quality Management? Is closing an accounting period for Quality Management a hard close or a soft close? How are adjustments to closed periods for Quality Management handled? Who performs the tasks associated with opening an accounting period for Material Handling? Who performs the tasks associated with closing an accounting period for Material Handling? Where in your accounting cycle do you run standard reports and statements for Material Handling? Is the schedule to close an accounting period for Quality Management documented? How long does it take to close an accounting period for Quality Management? Is the schedule to open an accounting period for Material Handling documented? How long does it take to open an accounting period for Material Handling? Is closing an accounting period for Material Handling a hard close or a soft close? How are adjustments to closed periods for Material Handling handled?

OBM Level II
OBM Level III

Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL INV, WIP INV, WIP COST, INV, WIP ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL
Category
Period Open/Close Period Close

Where in your accounting cycle do you run standard reports and statements for Inventory Accuracy? How do you close an accounting period for Costing? Is the schedule to close an accounting period for Costing documented?
Period Close How long does it take to close an accounting period for Costing? Period Close How long should it take to close an accounting period for Costing? Period Close Is closing an accounting period for Costing a hard close or a soft close? Period Close How are adjustments to closed periods for Costing handled? Period Close How do you open an accounting period for Costing? Period Open Is the schedule to open an accounting period for Costing documented? Period Open How long does it take to open an accounting period for Costing? Period Open Period Open Period Open/Close Period Open/Close Period Close Period Close Period Close How do you close an accounting period for Order Placement? Period Close Period Close Period Close How long should it take to close an accounting period for Order Placement? Period Close Period Close Period Close How do you open an accounting period for Order Placement? Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Period Close Period Close Period Close How long should it take to close an accounting period for Order Fulfillment? Period Close Period Close Period Close How do you open an accounting period for Order Fulfillment? Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Who performs the tasks associated with opening an accounting period for Order Fulfillment? Who performs the tasks associated with closing an accounting period for Order Fulfillment? Where in your accounting cycle do you run standard reports and statements for Order Fulfillment? Is the schedule to open an accounting period for Order Fulfillment documented? How long does it take to open an accounting period for Order Fulfillment? Is closing an accounting period for Order Fulfillment a hard close or a soft close? How are adjustments to closed periods for Order Fulfillment handled? Is the schedule to close an accounting period for Order Fulfillment documented? How long does it take to close an accounting period for Order Fulfillment? Who performs the tasks associated with opening an accounting period for Order Placement? Who performs the tasks associated with closing an accounting period for Order Placement? Where in your accounting cycle do you run standard reports and statements for Order Placement? How do you close an accounting period for Order Fulfillment? Is the schedule to open an accounting period for Order Placement documented? How long does it take to open an accounting period for Order Placement? Is closing an accounting period for Order Placement a hard close or a soft close? How are adjustments to closed periods for Order Placement handled? Is the schedule to close an accounting period for Order Placement documented? How long does it take to close an accounting period for Order Placement? How do you measure the labor resources involved to close your accounting period? How long does it take to close your accounting period? Who performs the tasks associated with opening an accounting period for Costing? Who performs the tasks associated with closing an accounting period for Costing? Where in your accounting cycle do you run standard reports and statements for Costing? How do you measure the time it takes to close your accounting period?

OBM Level II
OBM Level III

Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL HR HR HR HR HR HR HR HR HR HR HR HR PAY PAY PAY PAY
Category
Period Close Period Close Period Close Period Close Period Close Period Close

How do you close an accounting period for Customer Returns ? Is the schedule to close an accounting period for Customer Returns documented? How long does it take to close an accounting period for Customer Returns ? How long should it take to close an accounting period for Customer Returns ? Is closing an accounting period for Customer Returns a hard close or a soft close? How are adjustments to closed periods for Customer Returns handled? How do you open an accounting period for Customer Returns ?
Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Period Close Period Close Period Close Period Close Period Close Period Close How do you open an accounting period for Sales and Marketing? Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Period Close Period Close Period Close How long should it take to close an accounting period for Human Resources? Period Close Period Close Period Close How do you open an accounting period for Human Resources? Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Period Close Is the schedule to close an accounting period for Payroll documented? Period Close How long does it take to close an accounting period for Payroll? Period Close How long should it take to close an accounting period for Payroll? Period Close Who performs the tasks associated with opening an accounting period for Human Resources? Who performs the tasks associated with closing an accounting period for Human Resources? Where in your accounting cycle do you run standard reports and statements for Human Resources? How do you close an accounting period for Payroll? Is the schedule to open an accounting period for Human Resources documented? How long does it take to open an accounting period for Human Resources? Is closing an accounting period for Human Resources a hard close or a soft close? How are adjustments to closed periods for Human Resources handled? Is the schedule to close an accounting period for Human Resources documented? How long does it take to close an accounting period for Human Resources? Who performs the tasks associated with opening an accounting period for Sales and Marketing? Who performs the tasks associated with closing an accounting period for Sales and Marketing? Where in your accounting cycle do you run standard reports and statements for Sales and Marketing? How do you close an accounting period for Human Resources? Is the schedule to open an accounting period for Sales and Marketing documented? How long does it take to open an accounting period for Sales and Marketing? How long should it take to close an accounting period for Sales and Marketing? Is closing an accounting period for Sales and Marketing a hard close or a soft close? How are adjustments to closed periods for Sales and Marketing handled? Is the schedule to close an accounting period for Sales and Marketing documented? How long does it take to close an accounting period for Sales and Marketing? Who performs the tasks associated with opening an accounting period for Customer Returns ? Who performs the tasks associated with closing an accounting period for Customer Returns ? Where in your accounting cycle do you run standard reports and statements for Customer Returns ? How do you close an accounting period for Sales and Marketing? Is the schedule to open an accounting period for Customer Returns documented? How long does it take to open an accounting period for Customer Returns ?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
PAY PAY PAY PAY PAY PAY PAY PAY PA PA PA PA PA PA PA PA PA PA PA PA PA
Category
Period Close

Is closing an accounting period for Payroll a hard close or a soft close? How are adjustments to closed periods for Payroll handled?
Period Close How do you open an accounting period for Payroll? Period Open Is the schedule to open an accounting period for Payroll documented? Period Open How long does it take to open an accounting period for Payroll? Period Open Period Open Period Open/Close Period Open/Close Period Close Is the schedule to close an accounting period for Projects documented? Period Close How long does it take to close an accounting period for Projects? Period Close How long should it take to close an accounting period for Projects? Period Close Is closing an accounting period for Projects a hard close or a soft close? Period Close How are adjustments to closed periods for Projects handled? Period Close How do you open an accounting period for Projects? Period Open Is the schedule to open an accounting period for Projects documented? Period Open How long does it take to open an accounting period for Projects? Period Open Period Open Period Open/Close Period Open/Close Open/Close Periods Are there separate procedures necessary to open, close, and maintain project periods which are different from accounting periods? Who performs the tasks associated with opening an accounting period for Projects? Who performs the tasks associated with closing an accounting period for Projects? Where in your accounting cycle do you run standard reports and statements for Projects? Do your project periods differ from your accounting periods? Who performs the tasks associated with opening an accounting period for Payroll? Who performs the tasks associated with closing an accounting period for Payroll? Where in your accounting cycle do you run standard reports and statements for Payroll? How do you close an accounting period for Projects?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
PA AR, GL, PA AP, PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA
Open/Close Periods How are adjustments to closed periods handled? Open/Close Periods Do you use outside vendors in your project work? Project Set Up Are project numbers system generated or manually entered? Project Set Up Are different organizations responsible for different projects? Project Set Up Does your company manage different types of projects? What are they? Project Set Up How many different project types does it manage? Project Set Up Project Set Up Project Set Up Do you define a Work Breakdown Structure (WBS) for each project? Project Set Up How many tasks are included in a typical WBS? Project Set Up What tasks are involved in a typical WBS? Project Set Up Do you assign roles or responsibilities to employees for each project? Project Set Up How many different roles are there for each project? Project Set Up What are the roles for each project? Project Set Up Do you classify projects by sector, industry, or other category? Project Set Up How many different classifications are there for project types? Project Set Up What are the classifications for project types? Project Set Up Project Set Up Do you employ controls (dates, expense type, etc.) to restrict charges to a project? To what degree does client management influence the volume and type of work a customer seeks? Do you complete work for public or private sector entities?
Page 34

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA AP, PA, PO AP, PA, PO AP, GL, PA, PO
Category
Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up

How many different control types to restrict charges to a project do you employ? What are the control types to restrict charges to a project? What are the project budget variables you track when monitoring project performance? Do you use project budgets/plans for anticipated revenue, as well as cost, to track project performance? Do you budget revenues and costs at different or the same levels of detail? Do you validate project funding during preparation of the budget?
Project Set Up What are your categories of projects? (Direct, Indirect, Capital, Expense, etc.) Project Set Up What types of work or service do tasks represent? Project Set Up What type of Work Breakdown Structure do you use? Project Set Up What is the maximum number of levels in the WBS? Project Set Up What is the maximum number of tasks in a project? Project Set Up Please provide a sample WBS. Project Set Up How are Work Breakdown Structures generated? Project Set Up Do you use templates for repetitive projects? Project Set Up How many customers per project? Project Set Up Are projects funded? Project Set Up How is funding recorded? Project Set Up What project status do you use? Project Set Up How are projects approved for setup, charges, revenue, invoicing? Project Set Up What is the project life cycle? Project Set Up How are projects initiated? Project Set Up Do you have indirect projects? Project Set Up At what WBS level are cost and revenue budgeted? Project Set Up Do you budget by type of expenditure? Project Set Up What budget versions do you maintain? Project Set Up What type of controls do you have on budgets? Project Set Up How are budget changes handled? Project Set Up Are hard limits on budgets enforced? Project Set Up Do budgets include burdens? Project Set Up Do you record customer contracts in the project accounting system? Project Set Up Do you use Microsoft Projects? (If yes, Oracle Project Connect required.) Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Time & Expense Entry Project Tracking Project Tracking Project Tracking To what degree does your company track activities, costs, and revenues for "Services," performed for and reimbursed by a customer? What are the components/sources (requisitions, purchase orders, pending invoices, etc.) of a projects Committed costs? Do you allocate or attribute overhead costs to projects? Do you have a need to redirect organization or employee cost from an "owning" organization to a "project" organization? Do you have any unusual, or customer specific, billing cycles? Does the employee cost rate in Projects differ from the HR salary/wage rate? Do you track "Committed" as well as "Actual" costs for projects? Do you build assets for internal use? Do you track the construction of these assets as projects? Do you create projects for internal or non-billable projects?
Not identified
PA
Project Tracking
Page 35

OBM Level II
OBM Level III

Not identified
Application
PA
Category
Project Tracking

Explain the technique(s) (burdening rates, cost multipliers, etc.) that you use. Does your organization track shared resources, (i. e., employee from Group A works on a project managed by Group B) with respect to revenue and cost? Are contracts used to fund multiple projects/tasks?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
PA, HR PA PA PA PA PA PA PA PA PA PA PA
Project Tracking Project Tracking
Please provide a sample of a project budget. Project Set Up Do you use time-phased budgets? Project Set Up How do you maintain your Project Billing data? Maintenance How do you audit your Project Billing data? Maintenance Which operations/processes do you want to streamline for Project Billing? Other Which operations/processes do you want to eliminate for Project Billing? Other Other Reporting Reporting Reporting What are your Project Billing reporting requirements with respect to functional vs. foreign currencies? What are your Project Billing reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Project Billing reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Project Billing reporting requirement that your current set of reports does not meet? Are Project Billing reports standard across multiple Sets of Books, for example, subsidiaries? Are Project Billing reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Project Billing reports? Do you provide a "key" of content/information somewhere on the Project Billing report? What Project Billing reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Project Billing reports? What is the criteria for determining who should receive a copy of any Project Billing report? How do you update a Project Billing reports distribution list? Is the process to update a Project Billing reports distribution list documented? (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA Reporting How long does it take to update a Project Billing reports distribution list? Reporting How long should it take to update a Project Billing reports distribution list? Reporting Reporting Reporting Reporting Reporting Reporting Reporting Security Security Security Do you run security reports on a regular basis for Project Billing? Security Security Security Validation Do you have documentation on your current system security requirements for Project Billing? Map each GL user to a menu structure. Will any new ones need to be created for Project Billing? Do you review requirements for validation rules, allowing certain Project Billing accounts to be valid with only certain other values. Do you have security requirements on who can enter data for Project Billing? (e.g. by company? by cost center?) Do you have security reports on who can run Project Billing reports? (by company, by cost center etc.) Will there need to be terminal security for Project Billing? What type of printers do you run Project Billing reports (including checks, purchase orders etc.) on? Where are they located? Do you run Project Billing reports for different companies or cost centers? Who performs the tasks associated with updating a Project Billing reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Project Billing reports? Do some of these Project Billing reports belong in report sets? Do you have a group of reports which are always run together? Do the separate business units run their own Project Billing reports? Are there any time-intensive Project Billing operations/processes that need to be addressed? What business performance statistics do you monitor for Project Billing?
PA PA PA PA PA PA PA PA PA PA
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

OBM Level II
OBM Level III

Application
AR, GL, PA AR, GL, PA AR, GL, PA AR, GL, PA AR AR AR AR AR AR AR AR AR AR AR AR AR AR GL, PA PA AR PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA AR AR, GL
Category
Collections Collections Collections Collections Customers

Do you monitor project receivables agings and/or collections effectiveness? Do you monitor project receivables agings and/or collections effectiveness by manager? Do you monitor project receivables agings and/or collections effectiveness by customer? Do you monitor project receivables agings and/or collections effectiveness by organization? How do you group your customers for credit limits, credit checks? How do you group your customers for statements?
Customers How do you group your customers for interest charges for late payments? Customers How do you group your customers for payment rules? Customers How many project customers do you have? Customers Do you send customers statements? Customers Customers Other Are cash receipt procedures documented? Other Should any of the procedures be changed, streamlined or eliminated? Other Do you ever adjust receivables? Other How do you adjust receivables? Other Do you limit the amounts when adjusting receivables? Other Do you receive deposits and/or prepayments? Other Performance Monitoring Performance Monitoring Project Billing Does your company manage contract projects? Project Billing Project Billing Project Billing Project Billing Project Billing How many different schedules bill rate schedules are there? Project Billing What are the schedule types (i. e., employee, job title, non-labor resources)? Project Billing Do any project billings involve retainage? Project Billing Project Billing Project Billing What are the different customer contact types? Project Billing Do you ever perform one project for multiple customers? Project Billing Do you employ multiple billing methods? Project Billing How many different billing methods do you employ? Project Billing What are the different billing methods you employ? Project Billing Project Billing Project Billing Project Billing Do you have any subsidiaries that bill customers in a foreign currency? Project Billing Do you ever use one method to bill customers and a different to accrue revenue, for the same project? What are the control types employed to restrict billable and non-billable charges to a project? Do you use standard invoice lines with default accounting information? Do you track distinct customer contact types, (i.e., billing shipping, technical, etc.)? How many different customer contact types does your company track? To what degree does client management influence customer billing arrangements? Do you maintain standard bill rate schedules? How many different contract project types, (i.e., billing method type) does your company manage? What different contract types does your company manage? How do you determine whether indirect labor costs, such as overhead, are actually recovered through your billing practice? How do you determine whether the costs of non-labor assets are recovered with bill rates or mark-ups? Typically, how many project-related payments do you receive a month? Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? Provide an overview of AR cash receipt processing.

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
AR, GL AR AR AR AR AR AR AR AR, OE AR, OE AR AR, OE AR, GL, OE AR, GL, OE AR, GL, OE AR, GL, OE AR, OE AR, OE AR, GL, OE AR, GL, OE AR, GL, OE AR AR, GL, OE AR, GL, OE AR, GL, OE AR AR AR AR AR
Category
Project Billing Project Billing

Are there any other foreign currency issues regarding invoices and/or payments? What type of payment terms do you provide? Do you allow split payment terms?
Project Billing Do you allow discount payment terms? Project Billing How do you maintain and assign salespeople to customers? Sales Do you track Sales Territory Information? Sales Sales Sales Does your sales order cycle involve product shipment? Sales Sales Sales Sales Sales How are batch orders defined? Sales Do you use batch controls, such as counts and amounts? Sales Do you have customers who order for other customers? Sales How do you handle orders without shipment information? Sales How do you handle orders from unknown customers? Sales What are your policies and procedures about adjusting orders? Sales What are your policies and procedures about canceling orders? Sales How often do you adjust orders? Sales How often do you cancel orders? Sales How many orders do you receive in a month? Sales How many orders are canceled in a period? Sales What are the reasons for canceled orders? Sales Do you have sales representatives? How many? Sales How do you breakup territory for sales? Sales How do you assign commissions? Sales Do you track non-revenue sales credits? Sales What Invoice Aging periods are currently in use? Reporting What reports do you currently generate for Invoicing, Sales and Revenue tracking? Provide samples including frequency and distribution. If your sales order cycle involves product shipment, how do you manage partial shipments and resulting backorders? Do you maintain mandatory and/or optional reviews in your orders cycle for credit risk, legal compliance, and/or other approvals? Do you use standard item codes with default pricing and default accounting information? Do you enter orders in batches? How is Sales Territory Information for tracking purposes derived? (i.e. customer, salesperson etc.) What are the milestones of your sales order cycle?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
AR AR AR ALL ALL AR, GL AR, GL AR AR AR
Reporting Are reports grouped for processing purposes? Reporting Are there any requirements your current set of reports does not meet? Reporting Are AR processing statistics maintained and/or reviewed? Reporting Reporting Post Do you post (or wish to post) in detail or in summary to the general ledger? Post Who is responsible for opening and closing AR periods? Post Is the schedule for opening and closing AR documented? Post Do you have any documentation on your AR close? Post Are there any requirements for on-line distribution or remote report processing? How often do you "post" information to your General ledger?
Page 38

OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
OBM Level III

Application
AR AR AR AR
Category
Post Post Payments

Do you allow posting invoices back to prior periods? If you have multiple organizations, do they all close at the same time or separately? Do you enter your payments in batches? How are batches identified?
Payments How do your customers generally pay invoices? single checksingle invoice single checkmultiple invoices multiple checksmultiple invoices
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR
Payments Do you use batch control counts and amounts? Payments Do you use more than one bank account and/or cash account? Payments Do you have customers who pay other customers invoices? Payments Do you use lockboxes? Payments How many lockboxes do you use? Payments What types of payments are received and input? (i.e. check, cash etc.) Payments How do you receive and input payments? Payments Do you receive deposits and/or prepayments? Payments Do you receive non-customer related payments? Payments How are non-customer related payments accounted for? Payments How do you handle payments without remittance information? Payments How do you handle payments from unknown sources? Payments What are your policies and procedures about adjusting payments? Payments What are your policies and procedures about reversing payments? Payments How often do you adjust payments? Payments How often do you reverse payments? Payments How many payments do you receive in a month? Payments Who makes deposits to the bank? Payments How many checks are returned by the bank in a period? Payments What are the reasons for checks being returned by the bank? Payments Are fees charged for NSF checks? Payments Who applies cash? Payments How is cash applied? Payments Do you create chargebacks (Debit Items) for customer deductions? Payments Reporting Collections Collections Collections Do you ever adjust receivables? Collections How do you adjust receivables? Collections Do you limit the amounts when adjusting receivables? Collections What credit information is tracked for each customer? Collections Are your collection policies documented? Collections Do you charge finance charges? Collections What reports do you currently generate for payment processing? Provide samples including frequency and distribution. How do you enter/manage a credit amount owed to the customer by your company? How do you enter/manage a credit amount owed to your company by the customer Do you send customers statements?

OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR PA AP, PA, Payroll, PO
Category
Collections

How do you charge finance charges? Do you send dunning letters to customers?
Collections Collections Collections What is the process for tracking actions to collect on delinquent accounts? Collections Collections Collections Collections What metrics are used to monitor collections performance? Collections Do you run a detailed expense statement periodically? Collections How often is a detailed expense statement run and to whom is it distributed? Collections Do you do cash requirements forecasting? Collections Collections Collections Are there any special reporting requirements pertaining to collections? Collections Do you have a separate aging for collectors? Collections What types of expenditures are entered as vendor invoices? Project Billing Project Costing Are Project commitments/expenditures captured in Purchasing? Payroll? Accounts Payable? Will you use legacy systems to feed information to Projects? (Review AMG documentation to ensure that the information is captured correctly.) What sort of buckets do you use for cash requirements forecasting? (i.e. 30, 60, 90...) How do you monitor customer account status? Is the process for tracking actions to collect on delinquent accounts automated? Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? Do you monitor your collectors performance? How is the status of customer accounts communicated to Order Entry/Sales Reps? Do collectors actively call customers on delinquent items?
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
AP, Legacy Systems, PA, Payroll, Purchasing Project Costing PA PA PA PA PA PA PA PA PA PA PA AR, PA PA PA PA AR, PA PA AR, PA PA AR, PA Project Billing
Please diagram how vendor invoices and revenue are accounted? Please provide a sample of a coded vendor invoice. Project Billing How are vendor invoice adjustments and corrections made? Project Billing At what level of the organization structure is revenue recognized? Project Billing How do you account for borrowed/lent resources for revenue purposes? Project Billing Are limits on revenue enforced? Project Billing Please provide samples of revenue credit reports. Project Billing Do you use write-ons and write-offs for revenue? Project Billing How are write-ons and write-offs recorded? Project Billing How are write-ons and write-offs accounted? Project Billing How often are projects invoiced? Project Billing How are invoices formatted? Project Billing Please provide a sample of each format used. Project Billing Are invoices printed from the system or manually typed? Project Billing Is retention applied? Project Billing How are invoices numbered? Project Billing Are all invoices generated at the same time or spread over the month? Project Billing Are invoices subtotaled? Project Billing Are directs costs separate from burdens? Project Billing Is invoice printing centralized or decentralized? Project Billing

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Process General Ledger Process General Ledger Process General Ledger Process General Ledger Process General Ledger Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting
Application
PA PA PA PA PA PA PA PA PA AR, PA PA PA AR, PA GL GL GL GL GL SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp
Category
Project Billing

Who generates and approves invoices? Are invoicing limits enforced?
Project Billing How are rates determined? Project Billing How are costs marked up? Project Billing Please provide a sample rate schedule. Project Billing Are rates scheduled by job title or employee? Project Billing How often do rate schedules change? Project Billing How often and for what reasons are rates overridden? Project Billing What invoice adjustments/corrections are made? Project Billing Who collects on invoices? Project Billing Do you have milestone invoices, scheduled payments, pre-bills, etc.? Project Billing Project Billing Project Billing Periods What is the period type? How many periods in your year? Periods Do all the companies have the same calendar? Explain Periods Do you have a naming convention for the periods? Periods What accounting periods are in your quarters? Periods Operations Operations Operations Operations Operations Operations Does your system allow for automatic payment to your T&E charge card issuer? What are your current cycle times associated with expense report processing? Is there a push by management to reduce cycle times associated with expense processing? Can you submit expense reports and review the approval and payment status via the web? Can employees track refunds on the system and apply them to unpaid expense reports, if needed? Does your system automatically calculate tax amounts and capture valueadded tax (VAT) information for receipts? Does your system support multi-currency? Can employees enter receipts denominated in any currency and have the receipt amount automatically converted into an amount in the reimbursement currency? Can an employee enter expense reports on behalf of another employee (authorized delegate)? Is it difficult to track credit card transactions in dispute? Does your system support the euro currency? What methods of revenue recognition are used? (time and material, percent complete, etc.) Do you have a standard format for invoices? Does this format include any special printing considerations (logo, line format)? When is the beginning of your year?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting
SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp
Operations Operations Operations Operations Can an employee easily review his credit card transactions for the month? Operations How does the system deal with projects-related expense reports? Operations Operations Operations Operations Operations Operations Can you modify previously entered expense reports? Operations Operations Operations Can you review the expense report history for another employee? Operations Can you set up expense report templates to cut down on total preparation time by employees? Do you have the functionality to review your expense report history? What is your current reimbursement cycle time? Do you have a plan to reduce cycle time? Are procurement cards being considered for use down the road as an integrated component in the procure-to-pay process? How much time is spent on maintaining your system by your MIS staff? What is your process for approving expense reports? Is this process documented? Is there a push by management to reduce travel and entertainment costs?

OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
OBM Level III

Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting
Application
SS Exp SS Exp SS Exp SS Exp SS Exp
Category
Reporting Reporting Reporting Other

What are your reporting requirements? What reports do you currently generate to meet your expense reporting requirements? What are your expense reporting requirements with respect to summary or detail formats? What are your security capabilities? Will adding custom requirements require a lot of programming?
Other Do you use performance indicators to monitor administrative costs? What is your administrative costs per expense report? Is there a plan to increase performance? What is your timecard process? Is this process documented and available?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting
SS Exp SS Time SS Time SS Time SS Time SS Time SS Time SS Time SS Time SS Time SS Time
Other Operations
How easy is it for employees to track the approval status of their timecards? Operations What is your timecard approval process? Operations How does your system deal with project-related employee time? Operations Does your system support multiple organizations? Operations Does your current system allow for data collection over the web? Operations Does the system integrate with a Project Management application? Operations Can an employee view timecard history? Operations Operations Operations Do you think a timecard system accessible through the web would be beneficial to your company? Do you anticipate any kind of time savings as a result of using this system? Other benefits? Can authorized employees enter timecards on behalf of someone else? (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting SS Time SS Time SS Time SS Time SS Time SS Time SS Time E Travel E Travel E Travel E Travel E Travel E Travel E Travel E Travel Operations Operations Transactions Transactions What are your reporting requirements? Reporting What reports do you currently generate to meet your reporting requirements? Reporting Reporting Operations Operations Operations Operations Operations Operations Operations Operations Does your system have the capability to import reservations made over the phone into your database? What process do you have in place for effectively managing vendor relationships? Does your system effectively direct travelers to company-suggested itineraries with the best negotiated rates? Is travel intelligence (ability to analyze supplier performance and policy compliance, and perform travel activity summary) an important travel management initiative for your company? How is your travel policy communicated to your employees? (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting E Travel E Travel E Travel E Travel E Travel E Travel Operations Does your system effectively enforce travel policy Operations What controls are in place to reduce travel costs? Operations Is there a process in place for detecting and correcting errors? Operations Operations Operations How easy is it for a traveler to find where his expense report is in the process? Does your system provide detailed, real time analysis for corporate travel planners? Does your travel management system encompass travel planning, travel reimbursement, and travel intelligence? As far as rules management, does your system adequately conform to corporate policy? How does your travel management system deal with contract management? What are your reporting requirements with respect to summary or detail formats? Do you have a process focusing on how employees plan and book corporate travel? Is the process documented and available? Is your travel management solution web-based? What are its main features? What are your system's audit capabilities? Are there any concerns with your system's audit capabilities? How are reversals (entering negative hours against approved timecard) dealt with? How are rejected unmatched transactions treated with your current system? With the current system's capabilities, are managers easily able to evaluate employee utilization and productivity? Do you feel your system adequately enforces timecard policies?
Project Accounting
SS Time
Operations
Project Accounting
E Travel
Operations
Page 42

OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III

Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing
Application
E Travel E Travel E Travel E Travel E Travel E Travel E Travel E Travel PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA, AR, GL, PA PA PA PA ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL
Category
Operations Operations

Are corporate travel policies automatically enforced for all classes of travelers in your current system? Can you easily access company policy documents through the system? Does your system provide for a direct link to suppliers?
Operations Operations Operations What are your reporting requirements? Reporting Reporting Reporting Maintenance How do you audit your Projects data? Maintenance Which operations/processes do you want to streamline for Project Set Up ? Other Which operations/processes do you want to eliminate for Project Set Up ? Other Other Security Security Security Do you run security reports on a regular basis for Project Set Up ? Security Security Security Validation General Please provide a list of job titles. General Please provide overall system flow diagram. General Please provide any other documentation on the existing system. General Do you perform project costing, project billing or both? General How do you maintain/audit your project data? Other Do you have a prospect system separate from the customer information? Other What is your present security scheme for project accounting? Security If you use roles, how many different roles have been identified? Security How is access to labor cost/rates controlled? Security How do you maintain your Costing data? Maintenance How do you audit your Costing data? Maintenance Which operations/processes do you want to streamline for Costing? Other Which operations/processes do you want to eliminate for Costing? Other Other Security Security Security Do you run security reports on a regular basis for Costing? Security Security Do you have documentation on your current system security requirements for Costing? Are there time-intensive Costing operations/processes that need to be addressed? Do you have security requirements on who can enter data for Costing? (e.g. by company? by cost center?) Do you have security reports on who can run Costing reports? (by company, by cost center etc.) Is terminal security required for Costing? Do you have documentation on your current system security requirements for Project Set Up ? Map each GL user to a menu structure. Will any new ones need to be created for Project Set Up ? Do you review requirements for validation rules, allowing certain Project Set Up accounts to be valid with only certain other values. Which organizations are assigned projects/tasks/employees? Are there any time-intensive Project Set Up operations/processes that need to be addressed? Do you have security requirements on who can enter data for Project Set Up ? (e.g. by company? by cost center?) Do you have security reports on who can run Project Set Up reports? (by company, by cost center etc.) Will there need to be terminal security for Project Set Up ? What reports do you currently generate to meet your travel management reporting requirements? What are your travel management reporting requirements with respect to summary or detail formats? How do you maintain your Projects data? Do you have a process in place for reviewing and enhancing the value of supplier agreements? Is there a push to automate your enterprise-wide travel expense process?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III

Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing
Application
ALL ALL COST WIP WIP INV, WIP WIP COST WIP INV, WIP BOM, INV BOM, INV COST BOM, INV AP, PA AP, PA AP, PA AP, PA AP, HR, PA
Category
Security Validation Cost Analysis

Map each GL user to a menu structure. Will any new ones need to be created for Costing? Do you review requirements for validation rules, allowing certain Costing accounts to be valid with only certain other values. Do you collect labor and material costs? How do you collect labor?
Cost Analysis How do collect material variances? Cost Analysis Do you do any actual costing? Cost Analysis Is set-up a separate operation? Cost Analysis Do you post WIP variances? Cost Analysis What is the average WIP dollar value over a given period? Cost Analysis What analysis is done on variances at period close? Cost Analysis Do you use standard cost rollups? Cost Method Do you simulate costs? Cost Method Do you use activity based costs? Cost Method How often do you update product costs? Cost Method Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry How are sub-contracted costs included in the cost of a project? How many Time Reports are submitted? How many Expense Reports are submitted? If employees submit Time Reports and Expense Reports on-line, what software and hardware are used? Do employees submit Time Reports and Expense Reports on paper Are costs that are associated with "borrowed" employees, (i. e., employee from Group A works on a project managed by Group B) attributed to lending or project organization? Do you maintain a log used to attribute the use of equipment to specific projects? Are purchases recorded against projects/tasks? What are your category of expenditures? What type of expenditures are burdened? What types of adjustments/corrections are made to expenditures? What category and type of expenditures do you charge to projects? Please provide an accounting diagram of the transactions for each type of expenditure. Include natural account, clearing account, organization, debit and credit. How are intercompany or intracompany charges handled? Who approves timecards? Are timecards entered on-line by individuals, in pre-approved batches, or imported from another system? Is time entered daily, or summarized for a period? Do you enter overtime? How is overtime charged? Do you bill overtime? Is overtime calculated by the system, or by the user before entry? What rules are used for system calculated overtime? Which organizations are charged for labor cost? How do you account for borrowed/lent labor resources for timecard purposes? Please diagram how labor cost and revenue are accounted? Include cross charges, burdens, direct and indirect charges.
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing
PA PA PA, PO PA PA PA PA
Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing
PA PA PA PA, Payroll PA, Payroll PA, Payroll PA, Payroll PA PA, Payroll PA, Payroll PA PA, Payroll PA

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III

Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Reporting Manage Reporting Manage Reporting
Application
PA PA PA PA PA PA PA PA PA PA PA PA PA
Category
Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry

Who approves expenses? How are expense report adjustments/corrections handled? What cost elements are entered via expense reports? Are expenses entered in units or dollars? How are expense report costs accounted? What types of expenditures are entered as usages? How are usages recorded and entered? How is usage cost calculated and accounted? How are usage adjustments/corrections made? Are usages entered in units or dollars? How is revenue calculated and accounted? What accounting functions are required for each type of expenditure? At what level of detail are they recorded? (individual assets or pools) What business performance statistics do you monitor for Procurement?
Not module specific Reporting Not module specific Reporting Not module specific Reporting What are your Procurement reporting requirements with respect to functional vs. foreign currencies? What are your Procurement reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Procurement reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Procurement reporting requirement that your current set of reports does not meet? Are Procurement reports standard across multiple Sets of Books, for example, subsidiaries? Are Procurement reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Procurement reports? Do you provide a "key" of content/information somewhere on the Procurement report? What Procurement reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Procurement reports? What is the criteria for determining who should receive a copy of any Procurement report? How do you update a Procurement reports distribution list? Is the process to update a Procurement reports distribution list documented?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting
How long does it take to update a Procurement reports distribution list? Not module specific Reporting How long should it take to update a Procurement reports distribution list? Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting PO Analysis Are statistics kept on any purchasing, vendors or receipt information? If yes, price? quality? delivery? what types? What business performance statistics do you monitor for Invoice and Disbursement? What are your Invoice and Disbursement reporting requirements with respect to functional vs. foreign currencies? What are your Invoice and Disbursement reporting requirements with respect to summary or detail formats? Obtain report listing. What type of printers do you run Procurement reports (including checks, purchase orders etc.) on? Where are they located? Do you run Procurement reports for different companies or cost centers? Who performs the tasks associated with updating a Procurement reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Procurement reports? Do some of these Procurement reports belong in report sets? Always being run together? Do the separate business units run their own Procurement reports?
Not module specific Reporting Not module specific Reporting Not module specific Reporting
RD.020 Business Process Questionnaire OBM Level I OBM Level II

Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III
Application
Category

What reports do you currently generate to meet your Invoice and Disbursement reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.
Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Is the process to update a Invoice and Disbursement reports distribution list documented? How long does it take to update a Invoice and Disbursement reports distribution list? How long should it take to update a Invoice and Disbursement reports distribution list? Who performs the tasks associated with updating a Invoice and Disbursement reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Invoice and Disbursement reports? Do some of these Invoice and Disbursement reports belong in report sets? Always being run together? Do the separate business units run their own Invoice and Disbursement reports? What type of printers do you run Invoice and Disbursement reports (including checks, purchase orders etc.) on? Where are they located? Do you run Invoice and Disbursement reports for different companies or cost centers? For the purpose of Invoice Aging Reports, what aging periods are currently in use? Is there a requirement to produce Key Indicators Reports to review productivity and pinpoint problem areas? Is there a need to define any additional aging periods? What business performance statistics do you monitor for Employee Expense? What is the criteria for determining who should receive a copy of any Invoice and Disbursement report? How do you update a Invoice and Disbursement reports distribution list? Is there any Invoice and Disbursement reporting requirement that your current set of reports does not meet? Are Invoice and Disbursement reports standard across multiple Sets of Books, for example, subsidiaries? Are Invoice and Disbursement reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Invoice and Disbursement reports? Do you provide a "key" of content/information somewhere on the Invoice and Disbursement report? What Invoice and Disbursement reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Invoice and Disbursement reports?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Not module specific Reporting Not module specific Reporting AP AP AP Reporting Reporting Reporting
Not module specific Reporting Not module specific Reporting Not module specific Reporting What are your Employee Expense reporting requirements with respect to functional vs. foreign currencies? What are your Employee Expense reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Employee Expense reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Employee Expense reporting requirement that your current set of reports does not meet? Are Employee Expense reports standard across multiple Sets of Books, for example, subsidiaries? Are Employee Expense reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Employee Expense reports? Do you provide a "key" of content/information somewhere on the Employee Expense report? What Employee Expense reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Employee Expense reports? What is the criteria for determining who should receive a copy of any Employee Expense report? How do you update a Employee Expense reports distribution list? Is the process to update a Employee Expense reports distribution list documented? How long does it take to update a Employee Expense reports distribution list? How long should it take to update a Employee Expense reports distribution list?
Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting

OBM Level II
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III

Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Application
Category

Who performs the tasks associated with updating a Employee Expense reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Employee Expense reports? Do some of these Employee Expense reports belong in report sets? Always being run together? Do the separate business units run their own Employee Expense reports? What type of printers do you run Employee Expense reports (including checks, purchase orders etc.) on? Where are they located?
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting
Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting What are your Invoice Generation reporting requirements with respect to functional vs. foreign currencies? What are your Invoice Generation reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Invoice Generation reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Invoice Generation reporting requirement that your current set of reports does not meet? Are Invoice Generation reports standard across multiple Sets of Books, for example, subsidiaries? Are Invoice Generation reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Invoice Generation reports? Do you provide a "key" of content/information somewhere on the Invoice Generation report? What Invoice Generation reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Invoice Generation reports? What is the criteria for determining who should receive a copy of any Invoice Generation report? How do you update a Invoice Generation reports distribution list? Is the process to update a Invoice Generation reports distribution list documented? How long does it take to update a Invoice Generation reports distribution list? How long should it take to update a Invoice Generation reports distribution list? Who performs the tasks associated with updating a Invoice Generation reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Invoice Generation reports? Do some of these Invoice Generation reports belong in report sets? Always being run together? Do the separate business units run their own Invoice Generation reports? What type of printers do you run Invoice Generation reports (including checks, purchase orders etc.) on? Where are they located? Do you run Employee Expense reports for different companies or cost centers? What business performance statistics do you monitor for Invoice Generation?
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Do you run Invoice Generation reports for different companies or cost centers? What business performance statistics do you monitor for Customer Payment ? What are your Customer Payment reporting requirements with respect to functional vs. foreign currencies? What are your Customer Payment reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Customer Payment reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Customer Payment reporting requirement that your current set of reports does not meet? Are Customer Payment reports standard across multiple Sets of Books, for example, subsidiaries? Are Customer Payment reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Customer Payment reports? Do you provide a "key" of content/information somewhere on the Customer Payment report? What Customer Payment reports are grouped together on a regular basis and printed in one print run?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting
Page 47

OBM Level II
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Application
Category

Who receives a copy of the Customer Payment reports?
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting What type of printers do you run Customer Payment reports (including checks, purchase orders etc.) on? Where are they located? Is the process to update a Customer Payment reports distribution list documented? How long does it take to update a Customer Payment reports distribution list? How long should it take to update a Customer Payment reports distribution list? Who performs the tasks associated with updating a Customer Payment reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Customer Payment reports? Do some of these Customer Payment reports belong in report sets? Always being run together? Do the separate business units run their own Customer Payment reports? What is the criteria for determining who should receive a copy of any Customer Payment report? How do you update a Customer Payment reports distribution list?
Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Not module specific Reporting Not module specific Reporting GL GL GL GL GL GL GL Reporting Reporting Reporting Reporting Reporting Reporting Reporting What are your Financial Reporting requirements with respect to functional vs. foreign currencies? What are your Financial Reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Financial Reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Financial Reporting requirement that your current set of reports does not meet? Are Financial Reporting reports standard across multiple Sets of Books, for example, subsidiaries? Are Financial Reporting reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Financial Reporting reports? Do you provide a "key" of content/information somewhere on the Financial Reporting report? What Financial Reporting reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Financial Reporting reports? What is the criteria for determining who should receive a copy of any Financial Reporting report? How do you update a Financial Reporting reports distribution list? Is the process to update a Financial Reporting reports distribution list documented? How long does it take to update a Financial Reporting reports distribution list? How long should it take to update a Financial Reporting reports distribution list? Who performs the tasks associated with updating a Financial Reporting reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Financial Reporting reports? Do some of these Financial Reporting reports belong in report sets? Always being run together? Do the separate business units run their own Financial Reporting reports? What type of printers do you run Financial Reporting reports (including checks, purchase orders etc.) on? Where are they located? GL GL GL Reporting Reporting Security Do you run Financial Reporting reports for different companies or cost centers? Do you have security requirements on who can enter data for Financial Reporting? (e.g. by company? by cost center?) What time periods of budget reporting do you require (current YTD, PTD, PJTD Prior YTD, PTD, PJTD)? What are your budget reporting requirements during preparation and after budget is approved and in use? Is the level of detail the budget is prepared in the same as the level budgets are reported against actuals? What business performance statistics do you monitor for Financial Reporting? Do you run Customer Payment reports for different companies or cost centers? Are all budgets reported from the GL in the same currency?
GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL
Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Manage Reporting
Page 48

OBM Level II
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III

Application
GL GL GL GL GL
Category
Security Security

Do you have security reports on who can run Financial Reporting reports? (by company, by cost center etc.) Will there need to be terminal security for Financial Reporting? Do you run security reports on a regular basis for Financial Reporting?
Security Security Security Do you have documentation on your current system security requirements for Financial Reporting? Map each GL user to a menu structure. Will any new ones need to be created for Financial Reporting? Do you review requirements for validation rules, allowing certain Financial Reporting accounts to be valid with only certain other values. What business performance statistics do you monitor for Material Handling?
Manage Reporting Manage Reporting Manage Reporting Manage Reporting
GL
Validation
Not module specific Reporting Not module specific Reporting Not module specific Reporting What are your Material Handling reporting requirements with respect to functional vs. foreign currencies? What are your Material Handling reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Material Handling reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Material Handling reporting requirement that your current set of reports does not meet? Are Material Handling reports standard across multiple Sets of Books, for example, subsidiaries? Are Material Handling reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Material Handling reports? Do you provide a "key" of content/information somewhere on the Material Handling report? What Material Handling reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Material Handling reports? What is the criteria for determining who should receive a copy of any Material Handling report? How do you update a Material Handling reports distribution list? Is the process to update a Material Handling reports distribution list documented? How long does it take to update a Material Handling reports distribution list? How long should it take to update a Material Handling reports distribution list?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting ALL ALL ALL Reporting Reporting Reporting
Who performs the tasks associated with updating a Material Handling reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Material Handling reports? Do some of these Material Handling reports belong in report sets? Always being run together? Do the separate business units run their own Material Handling reports? What type of printers do you run Material Handling reports (including checks, purchase orders etc.) on? Where are they located? Do you run Material Handling reports for different companies or cost centers? What business performance statistics do you monitor for Quality Management? What are your Quality Management reporting requirements with respect to functional vs. foreign currencies? What are your Quality Management reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Quality Management reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Quality Management reporting requirement that your current set of reports does not meet? Are Quality Management reports standard across multiple Sets of Books, for example, subsidiaries? Are Quality Management reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Quality Management reports? Do you provide a "key" of content/information somewhere on the Quality Management report? What Quality Management reports are grouped together on a regular basis and printed in one print run?
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
ALL ALL ALL ALL ALL ALL ALL
Reporting Reporting Reporting Reporting Reporting Reporting Reporting

OBM Level II
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III

Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL
Category

Who receives a copy of the Quality Management reports? What is the criteria for determining who should receive a copy of any Quality Management report? How do you update a Quality Management reports distribution list? Is the process to update a Quality Management reports distribution list documented? How long does it take to update a Quality Management reports distribution list? How long should it take to update a Quality Management reports distribution list? Who performs the tasks associated with updating a Quality Management reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Quality Management reports? Do some of these Quality Management reports belong in report sets? Always being run together? Do the separate business units run their own Quality Management reports? What type of printers do you run Quality Management reports (including checks, purchase orders etc.) on? Where are they located?
ALL ALL ALL ALL ALL
Reporting Reporting Reporting Reporting Reporting What are your Inventory Accuracy reporting requirements with respect to functional vs. foreign currencies? What are your Inventory Accuracy reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Inventory Accuracy reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Inventory Accuracy reporting requirement that your current set of reports does not meet? Are Inventory Accuracy reports standard across multiple Sets of Books, for example, subsidiaries? Are Inventory Accuracy reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Inventory Accuracy reports? Do you provide a "key" of content/information somewhere on the Inventory Accuracy report? What Inventory Accuracy reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Inventory Accuracy reports? What is the criteria for determining who should receive a copy of any Inventory Accuracy report? How do you update a Inventory Accuracy reports distribution list? Is the process to update a Inventory Accuracy reports distribution list documented? How long does it take to update a Inventory Accuracy reports distribution list? How long should it take to update a Inventory Accuracy reports distribution list? Who performs the tasks associated with updating a Inventory Accuracy reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Inventory Accuracy reports? Do some of these Inventory Accuracy reports belong in report sets? Always being run together? Do the separate business units run their own Inventory Accuracy reports? What type of printers do you run Inventory Accuracy reports (including checks, purchase orders etc.) on? Where are they located? Do you run Quality Management reports for different companies or cost centers? What business performance statistics do you monitor for Inventory Accuracy?
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL
ALL ALL ALL ALL ALL
Reporting Reporting Reporting Reporting Reporting What are your Costing reporting requirements with respect to functional vs. foreign currencies? What are your Costing reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Costing reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Do you run Inventory Accuracy reports for different companies or cost centers? What business performance statistics do you monitor for Costing?
Operations Analysis and Management Reporting Manage Reporting
ALL
Reporting
Page 50

OBM Level II
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL
Category
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Is there any Costing reporting requirement that your current set of reports does not meet? Are Costing reports standard across multiple Sets of Books, for example, subsidiaries? Are Costing reports standard across multiple levels within a Set of Books, i.e., divisions? What account codes and/or descriptions are required on Costing reports? Do you provide a "key" of content/information somewhere on the Costing report? What Costing reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Costing reports? What is the criteria for determining who should receive a copy of any Costing report? How do you update a Costing reports distribution list? Is the process to update a Costing reports distribution list documented?
Reporting How long does it take to update a Costing reports distribution list? Reporting How long should it take to update a Costing reports distribution list? Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting What business performance statistics do you monitor for New Product Introduction? What are your New Product Introduction reporting requirements with respect to functional vs. foreign currencies? What are your New Product Introduction reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your New Product Introduction reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any New Product Introduction reporting requirement that your current set of reports does not meet? Are New Product Introduction reports standard across multiple Sets of Books, for example, subsidiaries? Are New Product Introduction reports standard across multiple levels within a Set of Books, I e., divisions? What account codes and/or descriptions are required on New Product Introduction reports? Do you provide a "key" of content/information somewhere on the New Product Introduction report? What New Product Introduction reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the New Product Introduction reports? What is the criteria for determining who should receive a copy of any New Product Introduction report? How do you update a New Product Introduction reports distribution list? Is the process to update a New Product Introduction reports distribution list documented? How long does it take to update a New Product Introduction reports distribution list? How long should it take to update a New Product Introduction reports distribution list? Who performs the tasks associated with updating a New Product Introduction reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for New Product Introduction reports? Do some of these New Product Introduction reports belong in report sets? Always being run together? Do the separate business units run their own New Product Introduction reports? What type of printers do you run New Product Introduction reports (including checks, purchase orders etc.) on? Where are they located? What type of printers do you run Costing reports (including checks, purchase orders etc.) on? Where are they located? Do you run Costing reports for different companies or cost centers? Who performs the tasks associated with updating a Costing reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Costing reports? Do some of these Costing reports belong in report sets? Always being run together? Do the separate business units run their own Costing reports?
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
Operations Analysis and Management Reporting Manage Reporting
ALL
Reporting
Page 51

(FM) Financial Management (FM) Financial Management (FM) Financial Management
OBM Level II
OBM Level III
Application
ALL ALL ALL
Category
Reporting Reporting Reporting

Do you run New Product Introduction reports for different companies or cost centers? What are your Order Placement reporting requirements with respect to functional vs. foreign currencies? What are your Order Placement reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Order Placement reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Order Placement reporting requirement that your current set of reports does not meet? Are Order Placement reports standard across multiple Sets of Books, for example, subsidiaries? Are Order Placement reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Order Placement reports? Do you provide a "key" of content/information somewhere on the Order Placement report? What Order Placement reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Order Placement reports? What is the criteria for determining who should receive a copy of any Order Placement report? How do you update a Order Placement reports distribution list? Is the process to update a Order Placement reports distribution list documented? How long does it take to update a Order Placement reports distribution list? How long should it take to update a Order Placement reports distribution list?
Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Manage Reporting
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting What business performance statistics do you monitor for Order Fulfillment? Reporting Reporting Reporting What are your Order Fulfillment reporting requirements with respect to functional vs. foreign currencies? What are your Order Fulfillment reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Order Fulfillment reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Order Fulfillment reporting requirement that your current set of reports does not meet? Are Order Fulfillment reports standard across multiple Sets of Books, for example, subsidiaries? Are Order Fulfillment reports standard across multiple levels within a Set of Books, I e., divisions? What account codes and/or descriptions are required on Order Fulfillment reports? Do you provide a "key" of content/information somewhere on the Order Fulfillment report? What Order Fulfillment reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Order Fulfillment reports? What is the criteria for determining who should receive a copy of any Order Fulfillment report? How do you update a Order Fulfillment reports distribution list? Is the process to update a Order Fulfillment reports distribution list documented? How long does it take to update a Order Fulfillment reports distribution list? How long should it take to update a Order Fulfillment reports distribution list? What type of printers do you run Order Placement reports (including checks, purchase orders etc.) on? Where are they located? Do you run Order Placement reports for different companies or cost centers? Who performs the tasks associated with updating a Order Placement reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Order Placement reports? Do some of these Order Placement reports belong in report sets? Always being run together? Do the separate business units run their own Order Placement reports?
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

OBM Level II
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL
Category
Reporting Reporting Reporting Reporting Reporting Reporting

Who performs the tasks associated with updating a Order Fulfillment reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Order Fulfillment reports? Do some of these Order Fulfillment reports belong in report sets? Always being run together? Do the separate business units run their own Order Fulfillment reports? What type of printers do you run Order Fulfillment reports (including checks, purchase orders etc.) on? Where are they located? Do you run Order Fulfillment reports for different companies or cost centers? What business performance statistics do you monitor for Customer Returns ?
Reporting Reporting Reporting What are your Customer Returns reporting requirements with respect to functional vs. foreign currencies? What are your Customer Returns reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Customer Returns reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Customer Returns reporting requirement that your current set of reports does not meet? Are Customer Returns reports standard across multiple Sets of Books, for example, subsidiaries? Are Customer Returns reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Customer Returns reports? Do you provide a "key" of content/information somewhere on the Customer Returns report? What Customer Returns reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Customer Returns reports? What is the criteria for determining who should receive a copy of any Customer Returns report? How do you update a Customer Returns reports distribution list? Is the process to update a Customer Returns reports distribution list documented? How long does it take to update a Customer Returns reports distribution list? How long should it take to update a Customer Returns reports distribution list? Who performs the tasks associated with updating a Customer Returns reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Customer Returns reports? Do some of these Customer Returns reports belong in report sets? Always being run together? Do the separate business units run their own Customer Returns reports? What type of printers do you run Customer Returns reports (including checks, purchase orders etc.) on? Where are they located?
ALL ALL ALL ALL ALL
Reporting Reporting Reporting Reporting Reporting Do you run Customer Returns reports for different companies or cost centers? What business performance statistics do you monitor for Sales and Marketing? What are your Sales and Marketing reporting requirements with respect to functional vs. foreign currencies? What are your Sales and Marketing reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Sales and Marketing reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Sales and Marketing reporting requirement that your current set of reports does not meet? Are Sales and Marketing reports standard across multiple Sets of Books, for example, subsidiaries? Are Sales and Marketing reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Sales and Marketing reports? Do you provide a "key" of content/information somewhere on the Sales and Marketing report? What Sales and Marketing reports are grouped together on a regular basis and printed in one print run?
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
ALL ALL ALL ALL ALL ALL ALL

OBM Level II
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III

Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL
Category

Who receives a copy of the Sales and Marketing reports? What is the criteria for determining who should receive a copy of any Sales and Marketing report? How do you update a Sales and Marketing reports distribution list? Is the process to update a Sales and Marketing reports distribution list documented? How long does it take to update a Sales and Marketing reports distribution list? How long should it take to update a Sales and Marketing reports distribution list? Who performs the tasks associated with updating a Sales and Marketing reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Sales and Marketing reports? Do some of these Sales and Marketing reports belong in report sets? Always being run together? Do the separate business units run their own Sales and Marketing reports? What type of printers do you run Sales and Marketing reports (including checks, purchase orders etc.) on? Where are they located?
Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
ALL ALL
Reporting Reporting Do you run Sales and Marketing reports for different companies or cost centers? What reports do you currently use to meet your sales and marketing requirements? Provide examples of each. Include source, user, frequency, number of copies, level of importance. Is there any sales and marketing reporting requirement that your current set of reports does not meet? What sales and marketing reports are grouped together on a regular basis and printed in one run? Who needs to be able to run reports? Who receives a copy of the sales and marketing reports?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL PA PA PA
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting
What is the criteria for who should receive a copy of a sales and marketing report? How do you update a sales and marketing report distribution list? Is there any requirement for on-line distribution and/or remote location printing for sales and marketing reports? Do the separate business units own their own sales and marketing reports? What type of printers do you run sales and marketing reports on? Where are they located? Do you run sales and marketing reports for different companies or cost centers? Who is currently responsible for creating/changing reports? Do you have tools to do on-demand reports or queries?
Reporting What business performance statistics do you monitor for Projects? Reporting Reporting Reporting What are your Projects reporting requirements with respect to functional vs. foreign currencies? What are your Projects reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Projects reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Projects reporting requirement that your current set of reports does not meet? Are Projects reports standard across multiple Sets of Books, for example, subsidiaries? Are Projects reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Projects reports? Do you provide a "key" of content/information somewhere on the Projects report? Who receives a copy of the Projects reports? What is the criteria for determining who should receive a copy of any Projects report? How do you update a Projects reports distribution list? Is the process to update a Projects reports distribution list documented?
Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting
PA PA PA PA PA PA PA PA PA PA PA
How long does it take to update a Projects reports distribution list? Reporting
Page 54

OBM Level II
Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting
OBM Level III

Application
PA PA PA PA PA PA PA PA PA PA PA PA PA
Category

How long should it take to update a Projects reports distribution list? Who performs the tasks associated with updating a Projects reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Projects reports? Do the separate business units run their own Projects reports? What type of printers do you run Projects reports (including checks, purchase orders etc.) on? Where are they located? Do you run Projects reports for different companies or cost centers? How often are project performance reports generated?
Reporting Do you do commitment reporting? Reporting Please provide a sample commitment report. Reporting Are burdens separated out for reporting? Reporting Please provide samples of your major reports. Reporting How are reports distributed? Reporting What reporting is done against contracts? Reporting What reports do you currently generate to meet your Invoice and Disbursement reporting requirements? Provide samples, including frequency and distribution list. Are reports grouped for processing purposes?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
AP AP AP AP AP AP, GL, PA PA GL GL GL GL GL COST, INV GL, PA GL, PA GL, PA GL, PA GL, PA GL, PA PA, GL, HR PA, HR GL, PA GL, PA GL, PA GL, PA PA PA
Reporting Reporting
Are there any requirements that your current set of reports does not meet? Reporting Are AP processing statistics maintained and/or reviewed? Reporting Are there requirements for on-line distribution or remote location printing? Reporting Do you allocate or attribute overhead costs to projects? Other Other Maintenance How do you audit your Financial Reporting data? Maintenance Other Other Other Grouping Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Which operations/processes do you want to streamline for Financial Reporting? Which operations/processes do you want to eliminate for Financial Reporting? Are there any time-intensive Financial Reporting operations/processes that need to be addressed? How do you track cost on miscellaneous transactions? Do you monitor profitability/analysis by Project Type? Do you monitor profitability/analysis by Organization (cost center, division, region)? Do you monitor profitability/analysis by Business Line or Function Do you monitor profitability/analysis by Skill/Job? Do you monitor profitability/analysis by Revenue Category? Do you monitor profitability/analysis by Activity? Do you monitor profitability/analysis by Employee? Do you track Employee Utilization, i. e., billable versus non-billable, costs versus revenues? Do you use projects to track Overhead activities and/or Product Development efforts? Is "activity-based costing" an issue that is important to your company? Do you monitor profitability/analysis by Industry/Market Sector? Do you monitor profitability/analysis by Customer/Customer Type? How many projects do you plan to monitor? How many different project budget variables (total cost, labor hours, etc.) do you track when monitoring project performance? Explain the technique(s) to allocate or attribute overhead costs to projects (burdening rates, cost multipliers, etc.) that you use. How do you maintain your Financial Reporting data?
Page 55

OBM Level II
OBM Level III
Application
PA TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR
Category
Project Tracking Reporting Reporting Reporting

What type of customer contracts do you track? What are your treasury reporting requirements with respect to functional vs. foreign currencies? What types of reports does your current system provide to help you review and analyze your treasury activity? How often do you run these reports? What are your reporting requirements with respect to account analysis?
Operations Analysis and Management Reporting Not identified Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash
Reporting Do the separate business units run their own reports? Reporting Reporting Reporting What your audit requirements? Reporting What types of audit reports do you use? Reporting How many financial institutions does your company have relationships with? Relationships Relationships Relationships Cash Management Cash Management Cash Management Cash Management Cash Management Cash Management How is cash forecasted? Cash Management How are bank statements reconciled? Cash Management How are daily balances of funds reconciled? Cash Management Do you have a documented Corporate Investment policy? Cash Management Cash Management Is in-house banking used in your company? Do you have documented processes/procedures? What treasury workstation are you currently using? What features of the treasury workstation do you use? Are you satisfied with its performance? What types of transaction can be initiated through your treasury workstation? How do you monitor your cash position with actual or projected opening balances? How do make adjustments to reflect any bank errors? Is your company currently using any cash management tools? Which ones and how are they used? Who are the key players (besides the cash manager) involved in the cash management function and what are their responsibilities? What are the key issues in the current cash management environment? What is your company's relationship management strategy? Are there processes currently used to manage these relationships? What are your major audit and control issues with managing your financial institution relationships? Explain your company's cash management process Is there any treasury reporting requirement that your current set of reports does not meet? What account codes and/or descriptions are required on treasury reports?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management
Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury
Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash
TR TR TR TR TR TR TR TR
Cash Management Transactions Transactions Transactions What is the current accuracy of your treasury information? Transactions Transactions Transactions Transactions Do you have security requirements on who can enter data for treasury functions? (e.g. by company? by cost center?) Who can enter data in different companies/cost centers? Do you have documentation on your current system's security requirements? Do you use templates for repetitive tasks? What are the types of internal data exchanged between the treasury area and other areas of the company? Will you use legacy systems to feed information to Treasury? What are the different types of foreign exchange transactions you currently have set up in your system? What are the different types of money market transactions used?
Treasury Treasury Treasury Treasury Treasury Treasury Treasury
Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash
TR TR GL, TR GL, TR GL, TR TR CM
Transactions Transactions How are adjustments to closed periods handled? Postings How often do you post to the General Ledger? Postings Do you post summary or detail information? Postings Relationships Forecasting What processes are set up to ensure compliance with standards and regulations from FASB and SEC? Are you satisfied with the accuracy of your short term cash forecasting?

OBM Level II
Treasury Treasury Treasury Treasury
OBM Level III

Manage Cash Manage Cash Manage Cash Manage Cash
Application
CM CM CM CM
Category
Forecasting Forecasting Forecasting Forecasting

Can you generate cash forecasts for specific projects? With your current system, can you analyze the liquidity of a project by forecasting expected cashflows from various source types? Can you generate a forecast for a project in any currency? Can you produce a forecast of expected cashflows based on sales opportunities? With your current system, can you produce a forecast of expected cashflows from foreign exchange, money market, and exposure transactions? Are you satisfied with the quality of your cash forecasts?
Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury
Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash
CM CM CM CM CM CM CM CM CM
Forecasting Forecasting What are the major steps involved in your forecasting process? Forecasting What is your criteria for selecting a forecasting method? Forecasting How do you validate your forecasts? Forecasting Forecasting Reconciliation Is there a need to automate your bank account reconciliation process? Reconciliation Do you have documentation of your bank statement reconciliation process? Reconciliation Does your current system integrate with your payroll system to automatically or manually reconcile bank statements to payroll payments? With your current system, can you define reusable templates to easily generate cash forecasts? How are bank statements reconciled with your current system?
Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury
Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash
CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM
Reconciliation Reconciliation Reconciliation Reconciliation Operations Please explain any initiatives to automate cash management. Operations What are your major objectives for cash management? Operations Operations Operations Operations Operations Operations What is your cash conversion cycle? Operations What methods do you use to report cash balances? Operations What are the typical tasks your cash manager performs on a daily basis? Operations Operations Operations How are excess cash balances handled? Operations How easy is it to identify your foreign currency exposure? Operations Could you view your current cash position at any time? Operations Operations Operations Is it adequate for the purposes of policy control? Operations Is the cash projection integrated in the overall business plan? Operations Does your current system allow you to integrate with external systems giving you timely access to global cash information via the corporate intranet? Does management stress the importance of internal control and compliance with procedures? Does a cash management operations policy manual exist? Is it current? What are the types of internal data exchanged between the cash management area and other areas of the company? What are the sources of current-day information for the cash manager? Are you currently using cash management tools? Which ones? Are you satisfied with their performance? What is the relationship between your company's operating cycle and your cash flow timeline? What are your corporate financial decisions that are greatly impacted by cash management? Who are the key players (besides the cash manager) involved in the finance function? What are your cash management functions and responsibilities? How do reconcile your general ledger cash account to your bank statement balance? Do you have documentation of your cash management process? Are bank accounts reconciled and independently reviewed on a regular basis? How are voided and reversed transactions reconciled?
Treasury Treasury
Manage Cash Manage Cash
CM CM
Operations Operations Do you have a documented cash investment policy which has been reviewed and approved by management?
Page 57

OBM Level II
Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury
OBM Level III

Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash
Application
CM CM CM CM CM CM CM CM CM CM CM, GL CM, GL CM, GL CM, GL CM, GL CM, GL CM, GL CM
Category
Operations Operations Operations Operations Operations Operations Operations Operations Operations Operations Accounting Periods Accounting Periods Accounting Periods

Which operations/processes do you want to streamline for cash management? Which operations/processes do you want to eliminate for cash management? Are there any time-intensive cash management operations/processes that need to be addressed? Is electronic payments authorization utilized with your current system? If so, do you have documentation of this process? How many bank relationships do you currently have? Do you have a process for managing these relationship? If so, is it documented? Is in-house banking currently being used in your current system? Do you have a process for managing in-house banking? If so, is it documented? Does the company needlessly keep too many bank accounts? Does the company's bank negotiating position suffer from poor banking relationships? How do you close an accounting period for cash management? Is the schedule to close an accounting period for cash management documented? How long does it take to close an accounting period for cash management? How are adjustments to close periods for cash management handled?
Accounting Periods How do you open an accounting period for cash management? Accounting Periods Accounting Periods Accounting Periods Reporting Is the schedule to open an accounting period for cash management documented? Who performs the tasks associated with opening or closing an accounting period for cash management? What are your cash management reporting requirements with respect to functional vs. foreign currencies? What are your cash management reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet you cash management reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any cash management reporting requirement that your current set of reports does not meet? Are your cash management reports standard across different divisions/subsidiaries? Do the separate business units run their own cash management reports? Do you do multi-bank reporting?
Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury
Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk
CM CM CM CM CM CM CM CM CM CM GL, TR GL, TR GL, TR GL, TR GL, TR TR TR TR
Reporting Reporting Reporting Reporting Reporting Reporting Do you use financial ratios? Performance What business performance statistics do you monitor for cash management? Performance Security Security Currency How many currencies do you use and what are they? Currency What is your policy on changing currency rates? Currency What is the primary currency you use? Currency Do you enter data in multiple currencies? Currency Do you do translations monthly into foreign currencies? Currency Currency Currency Do you perform re-valuation of assets and liabilities on a regular basis? When? Do you perform consolidation between various businesses that use different currencies? Do you perform special reviews or audits for foreign currency accounts? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Explain your risk management process. Do you have a documented Risk Management policy? Which of the company's business operations can be re-engineered to reduce FX (Foreign Exchange) risks? Do you have documentation on your current system security requirements for cash management? Do you have security requirements on who can enter data for cash management? Do you use multiple currencies in your business?
Treasury Treasury Treasury
Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk
TR TR TR
Currency Risk Management Risk Management
Page 58

OBM Level II
Treasury
OBM Level III

Manage Currency & Interest Risk
Application
TR
Category
Risk Management

Are the company's risk management procedures adequate and consistent worldwide? Are existing systems and reporting procedures adequate for the company's current level of FX (FOREIGN EXCHANGE) risk and exposures? Is FX (FOREIGN EXCHANGE) Trading and Risk Management centralized?
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General General General General General General General General General General General General General General General General General General
Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified not identified not identified not identified not identified
Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified not identified not identified not identified not identified
TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR GL, TR GL, TR TR TR
Risk Management Risk Management Risk Management Risk Management What performance benchmarks are used to measure hedging effectiveness? Risk Management Risk Management Risk Management Risk Management Risk Management Risk Management What is your limits policy? Risk Management Operations Operations Operations Explain how your cost centers or departments are organized? Operations Operations Setup What are the legal entities for your company? Setup Setup Setup What type of industry are you in? How many deal types and product types do you use? Please explain the nature of each. How many exposure types are used? What are they? What business performance statistics do you monitor in your treasury operations? Define your accounting period types and accounting calendar types? Which operations/processes do you want to eliminate in your treasury operations? Are there any time-intensive treasury operations/processes that need to be addressed? Do you have documentation of your treasury processes? Do you use negotiable instruments? (If yes, please elaborate on the instruments used) Do you use derivatives? (If yes, please elaborate on the instruments used) How do you manage your exposures positions (i.e.. interest rate and foreign exchange exposures)? Is there a process used between operating units for reporting exposures and hedging them? Do you have a documented FX (FOREIGN EXCHANGE) policy? What are the hedging objectives of the company? What are your current hedging practices? How do you manage forecast errors?
Not module specific Business What products and services do you provide? Not module specific Business Number of employees? Not module specific Business Describe/share your Corporate/Organizational Vision Statement. Not module specific Business Describe/share your Departmental/Divisional mission Statement. Not module specific Business Which of these business areas and/or operations are highest priority? Not module specific Business Which of these business areas and/or operations are medium priority? Not module specific Business Do all the cost centers have assets? Not module specific Business What is your organizational structure? Not module specific Business Not module specific Business Not module specific Business Do all the locations have the same calendar? Not module specific Business Do all the locations have the same functional currency? If not what are they? Not module specific Business Do you have more than one legal entity within the same set of Books Not module specific Business Are there any processes that should be changed, streamlined or eliminated? Not module specific Business What business areas and/or operations are targeted for improvement? Not module specific Business Which of these business areas and/or operations are low priority? Not module specific Business Not module specific Business Not module specific Business Can you provide a systems flow diagram of connectivity between your core business applications? How many businesses are in your company? How many sites are these companies located? What are these sites? Where are these sites located ? Do all the locations have the same chart of accounts?
General
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General General General General General General General General General General General General General General General
OBM Level II
not identified not identified not identified not identified not identified not identified not identified not identified not identified Not identified Not identified Not identified Not identified Not identified Not identified
OBM Level III

not identified not identified not identified not identified not identified not identified not identified not identified not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
Category

What is the structure or relationships of these businesses?
Not module specific Business Do all the businesses have assets? Not module specific Business Do all the cost centers have assets? Not module specific Business What is your accounting calendar? Not module specific Business Not module specific Business Not module specific Business Do you use more than one Set of Books? If so what are they? Not module specific Business What across business reporting is currently performed? Not module specific Reporting ALL Period Close Not module specific Business Is there an electronic commerce strategy for your company? Not module specific Business What are the major electronic commerce projects in your company? Not module specific Business Not module specific Business Not module specific Business Not module specific Business How the electronic commerce projects changed your companies business model? What are the forces fueling the electronic commerce projects in your company? How have you changed customer side, supplier side and inside your organization with electronic commerce? Are most of your electronic commerce projects, systems and business models on the business-to-business segment or the business-to-consumer segment? How do you support managerial decision making with electronic commerce? How do you close an accounting period for Quality Management? What is your company's short term and long term strategy? Which business functions are performed centrally, which business functions are decentralized ? What information is shared across different businesses?
General General General General General General General General General General General General General General General General General General General General General General General General General
Not module specific Business Not module specific Business Not module specific Business Not module specific Business
If you have an EDI system what business documents do you use? For example, Invoice, PO, ASN(Advance Ship Notice) What ratio of your business documents EDI? What is your current application architecture?
Not module specific Business What is your current technical architecture? Not module specific Business What is your main information architecture? Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business How do you track and forward sales leads? Not module specific Business Not module specific Business Not module specific Business What are the product items will you be selling from your Internet Store? Not module specific Business Are all product item attributes defined? Not module specific Business Are all product items priced? Not module specific Business How product items will be loaded into the Internet Store? Not module specific Business Not module specific Business Not module specific Business Not module specific Business Do you use different currencies for your price categories? Not module specific Business Not module specific Business Not module specific Business Do you use different price types such as "Regular" and "SALE" in your business? What types of media content do you use for your products to sell? For example, Video, Audio, Picture What are the implications of objects contained within other objects versus objects being loosely related to other objects? Do you need different account categories then the defaults "ACCOUNT" & "WALKIN"? Do you use different price categories for your customers in your business? Can your managers track market activity through pipeline versus forecast reporting? How do your sales people plan and report sales calls, report of expenses? Is the loop between sales, customer service and the customer is closed in your company? How do you develop incentive compensation solutions for various selling channels? How do you merge, clean and maintain mailing lists? How do you manage demand creation, processing responses and target qualified prospects? How do you design, manage sales territories?

General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General
OBM Level II
OBM Level III

Application
Category

Do you integrate your internet store sales to customer service operations?
Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business How do you create context sensitive advertisement in your business? Not module specific Business How do you manage shipping and handling your orders in your business? Not module specific Business How do you secure transactions with your customers on the Internet? Not module specific Business Not module specific Business Not module specific Business What constraints (time, data, etc.) you have on processing orders? Not module specific Business How do you handle returns? Not module specific Business How do you handle product availability? Not module specific Business How do you handle exceptions for certain customers? Not module specific Business Does your business drop-ship items? Not module specific Business Does your business involve configurable items? Not module specific Business How do you price configurable items? Not module specific Business What about product substitutes, links, and recommendations? Not module specific Business Do you do business with government? For example, government contracts? Not module specific Business Not module specific Business Not module specific Business How do you create personal views? Not module specific Business How do you handle order and line cancellations? Not module specific Business Do you create items sold through Internet Store in the ERP Applications? Not module specific Business Do you use coupons in your Internet Store? Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business How do you interact with your merchants related to payments in your business? Are your electronic commerce applications entirely integrated with your electronic payment systems in your business? Who initiates the payment process for authorization and settlement in your business? Customer or Merchant? Do you use multiple languages in your electronic commerce systems? What are the protocols you use in your business for electronic payments for credit cards? What is your electronic payment system model is? For example, Host based or Terminal Based? What is your transaction volume for credit card payments, credits, voids, etc. per day? How volatile is this volume? Do you need to migrate price lists that has attributes from your ERP to applications to your Internet Store? Do you need to update customer name and number, e-mail information captured in your Internet Store? What types of operations do your customers perform on the web when they buy goods? How do you let your customers view items and categories they buy on the web? Do you allow your customers to download data from your web site? If so in what formats? How do you handle payments in your business? What self-service inquiries you allow customers to view (order status, invoices, payments, etc.) How do you record customer habits and preferences? How do you manage customer accounts? For example, registration, maintenance and approval. How do you process customer orders? Manually or automatically? How do you share customer account information with your internet store sales? How do you process orders taken from your internet store with your ERP Order Entry module? How do you provide ATP ( Available-to-Promise) information for your Internet Store sales? Do you provide multiple payment services for your customers to choose from at your Internet Store? Do you sell downloadable soft goods at your internet store?

General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General
OBM Level II
OBM Level III

Application
Category

How do you have handle recurring authorizations in your business?
Not module specific Business How do you handle installment payments in your business? Not module specific Business How do you handle split shipments in your business? Not module specific Business Are all your electronic payment systems installed on the same machine? Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business How do you handle Return/Credits in your internet payment systems? Not module specific Business Do you restrict Return/Credits to certain IP addresses? Not module specific Business Not module specific Business Not module specific Business Not module specific Business What are your business rules for internet payment? Not module specific Business How do you handle errors in your internet payment system? Not module specific Business Do you use Internet Computing Architecture in your business? Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business How do you resolve disputes in billing? Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Not module specific Business Do you perform batch processing of data for bill presentment and payment? Not module specific Business How do you audit bill presentment and payment transactions? Not module specific Business Not module specific Business Not module specific Business Do you allow your customers to use installment payments? Not module specific Business How do you present static or dynamic information related to a customers' bill? Not module specific Business How do you load data into your bill payment system? Not module specific Business How do you process payments? Not module specific Business How do you audit activities? Not module specific Business How do you notify your customers for bill and payment status? Not module specific Business How do your customers view status information related to their bills and payments? How do you handle bill and payment disputes? How do you perform verifications and error checking for bill presentment and payment? How do you perform new bill notifications in your business?. Do you prefer your customers have flexibility in how they view the presented bill? Accepts bill data in a specified format, either custom or OFX. Do you use cross selling and up selling in your bill presentment and payment process? Do you allow your customers to use autopayment? What is your model of bill presentment and payment? For example, direct or consolidated? Do you prefer full control over client's bill payment process or make the bill payment process more convenient for your clients? Do you use thin or thick consolidation? How long is the time between when a bill is available and it reaches the customer in your business? How long is your payment processing cycle? Do you have a distributed or central architecture for your internet payment system? How do you bill your clients? Do you restrict operations to each merchant? For example, Invoice, Payment, etc. Which payment system does the iPayment will interface to? For example, CyberCash, VeriFone, etc. Is Your Commerce Application an Oracle Application Server Cartridge? Are all your electronic payment systems running behind the firewall in your business? How does iPayment communicates with other payment systems in your business? Do you use secure ICX to encrypt the information communicated between iPayment and other payment systems? Do you use wallets and digital certificates in your internet payment systems?

General General General General General General General General General General General General General General General General
OBM Level II
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
OBM Level III

Application
Category

What are the notification types?
Not module specific Business How do you create, maintain and update customer profiles? Not module specific Business How do you export bill data? Not module specific Business What type of payment methods do you accept? Not module specific Business What type of payment systems do you use? Not module specific Business What are the lead times for payment clearance? Not module specific Business How do you handle holidays in your payment process? Not module specific Business Do you allow multiple payment methods and instruments? Not module specific Business How do you register your customers for bill payment process? Not module specific Business How do you handle biller groups? Not module specific Business Not module specific Business Not module specific Business How do you analyze payment performance and bill status in your business? Not module specific Business What industry are you in? Not module specific Business What are the primary business functions of your company? Not module specific Business What challenges are you trying to overcome? Not module specific Operations What is the primary business driver (increase market share, increase efficiency, cut operating costs, improve customer service, or other) Do you allow your customers to have a personal web experience for their bill payment process? How do you process exceptions?
General General General General General General General General General General General General General General General General
Not module specific Business Not module specific Business Not module specific Operations Not module specific Operations Call Center Intelligence Operations Oracle Call Blending Systems Not module specific Operations How frequently are new campaigns introduced? Not module specific Operations How long do campaigns typically run? Not module specific Operations Can inbound campaigns be identified by DNIS? Not module specific Systems What database platform are you using or planning to use? Not module specific Systems Mobile Sales Mobile Field Service MS + MFS MS + MFS MS + MFS Agent and Admin workstations. How many Field Sales Reps are there How many Field Service Engineers are there Are the mobile users computer literate What telecoms / networking technology is planned for use with the mobile users Do mobile users have to be updated in real time, if not how will replication be handled Agent and Administrator workstation host files will need an entry for the OTM server unless the workstation has access to the server portion of the network. Systems As a contingency, OTM route points must have a default route that will occur if the automated routing is down. Define the default and the elapsed time before it executes. Based on your previous experience , what will be the load on the website What is the primary business function of the call center (list all if more than one)? Describe the call center operation including number of agents, shifts, and hours. Describe the outbound call flow(s). Provide the actual Average Talk Time statistics for each call type and the goals. For outbound dialing, provide call blending vendor and version (if applicable) or plans to implement. How many campaigns are run concurrently?
General
Not identified
Not identified
General General General
PBX
Operations
Not module specific ecommerce Not module specific Systems Systems & Not module specific Operations OTM OTM Operations Operations Can inbound campaigns be identified by DNIS and how many unique DNIS do you have? Define any feedback requirements from the interaction center to other systems and if necessary, is it by campaign, by customer, or some other element? Define any service level differentiators among customers from highest to lowest. Define the agent skill categories and specific skills that are in use or you would like to use for call routing decisions.
General General General

General General General General General General
OBM Level II
Not identified Not identified Not identified Not identified Not identified Not identified
OBM Level III

Application
Business Application, OTM OTM, Connectors
Category
Operations Systems

Define the requirements for call and data transfer among agents. Describe any CTI middleware that is in place including vendor, version, hardware, and application. Describe any current interaction center automation you may have. Describe any current or planned acceptance of eMail as part of the interaction center operation. Describe any existing ERP and CRM applications that are in place and existing/planned integration points. Describe current or planned integration between the interaction center and the Intra/Internet. Describe existing reporting output used to manage the interaction center(s).
Not module specific Systems eMail Center Business
Not module specific Systems Systems & Not module specific Operations Interaction Center Intelligence
General General
Reporting Describe IVR call flows and data integration (if applicable) or plans if not currently implemented. Describe scripting that is being used or your plans to implement scripting including the number of panels and branching logic for each unique script. Describe skill based routing that is being used. Describe the business requirements for automating fulfillment as part of the business processes. Describe the call routing flows you currently use and/or would like to implement. Describe the call volume, patterns, and direction (inbound/outbound). Describe the existing desktop infrastructure including applications, hardware specifications, and business functions. Describe the existing network infrastructure including type of network, configuration, protocols, and speed. Describe the existing server infrastructure. Describe the existing system(s) that will require integration with the interaction center automation. Include platform, application, and vendor.
OTM, IVR Integrator Operations
General General General General General General General General
Scripting OTM 1-to-1 Fulfillment, Workflow OTM
Operations Operations Business Operations
Not module specific Operations Not module specific Systems Not module specific Systems Not module specific Systems
General General General General General General General General
Not module specific Systems Describe the inbound call flow(s). Not module specific Operations Not module specific Operations MS + MFS Business Training & Not module specific Operations Not module specific Business Not module specific ecommerce Not module specific ecommerce Do you plan to do bulk eMail or Fulfillment campaigns? 1-to-1 Fulfillment, eMail Center, Marketing On-Line Do you need to cancel individual lines of an order placed through Internet Store in ERP applications? Do you need to ship Internet Store orders in partial consignments? Describe the interaction center operation including number of agents, shifts, and hours. Do mobile users have to be updated in real time, if not how will replication be handled Do the agents require special training or licensing? Do you have an ROI target for your investment?
General General General General General General General General General General
Business Do you provide account management,maintanence / help desk services and field services operations on the web? Do you require feedback for predictive dials that are determined to be bad numbers? Do you use EDI (Electronic Data Interchange)? Do you use Web/EDI in your business?
Not module specific ecommerce Campaign Plus Recycling Operations Not module specific ecommerce Not module specific ecommerce
Do you utilize workflow operations on the web? Not module specific ecommerce Does the IVR support TCP/IP connectivity? OTM, IVR Integrator Systems Does the PBX support TCP/IP connectivity or have a CTI link? OTM, Connectors Systems Does your company do business on line when they procure? Not module specific ecommerce Not module specific ecommerce eMail Center, Interaction Blending Operations Does your company have a portal web page that allow you to do business on the web with your trading partners? For Interaction Blending, if the above service plans vary by day of the week or hour of the day, define the schedules by campaign. For Interaction Blending, what inbound call service levels should be maintained (percent of calls answered within n seconds) by campaign? General Not identified Not identified Interaction Blending Operations eMail Center, Interaction Blending Operations For Interaction Blending, what inbound eMail service levels should be maintained (percent of calls answered within n seconds) by campaign?
General
Not identified
Not identified
General
Not identified
Not identified
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General General General General General General General General General General General General
OBM Level II
OBM Level III

Application
Category

For Interaction Blending, what is the minimum number of agents that should always be calling outbound? For Interaction Blending, what is the minimum number of agents that should always be servicing inbound calls? For Interaction Blending, what is the minimum number of agents that should always be servicing inbound eMail? For outbound campaigns, define any specific list segmentation criteria beyond time zone. For outbound campaigns, define any specific targeting requirements such as 100% call attempt penetration before performing callbacks. For outbound dialing, define your call back requirements for Answering Machine calls, by Campaign. For outbound dialing, define your call back requirements for Busy calls, by Campaign. For outbound dialing, define your call back requirements for Ring No Answer calls, by Campaign. For outbound dialing, provide interaction blending vendor and version (if applicable) or plans to implement. For outbound dialing, provide list management strategies, vendors (if applicable), list sources (including external purchases). For outbound dialing, provide predictive dialing vendor and version (if applicable) or plans to implement. For Predictive Dialing, how many rings should be considered a "Ring No Answer". For the IVR, provide the manufacturer's name, model name and number, software version, and features (if used). If not, what plans are in place to use an IVR? For the PBX, provide the manufacturer's name, model name and number, software version, and features. How are inbound callers identified? How are your sales people involved in web ordering?
Interaction Blending Operations Interaction Blending Operations Interaction Blending Operations Campaign Plus Campaign Plus Campaign Plus Recycling Campaign Plus Recycling Campaign Plus Recycling Operations Operations Operations Operations Operations
Interaction Blending Systems Campaign Plus Predictive Predictive Operations Systems Operations
General General General General General General General General General General General General General General General General General General General General General
OTM, IVR Integrator Systems OTM, Connectors Systems Systems & Not module specific Operations Not module specific ecommerce
How complex are your products configuration requirements? Not module specific ecommerce How do you analyze and report the Internet Store's activities? Not module specific ecommerce How do you analyze marketing and sales programs? Not module specific ecommerce How do you communicate orders to your suppliers? Not module specific ecommerce How do you create personal views? Not module specific ecommerce Not module specific ecommerce Not module specific Operations OTM Operations Mobile Field Service Business How many inbound campaigns are run concurrently ? Not module specific Operations How many orders do you expect to process per day? Not module specific ecommerce How many outbound campaigns are run concurrently? Not module specific Operations How many visitors do you expect per day? Not module specific ecommerce eMail Center, Workflow Business Not module specific ecommerce Not module specific ecommerce 1-to-1 Fulfillment Operations How will the other e-commerce projects impact / integrate with the proposed e-commerce project ? If fulfillment pieces are generated as part of the general business flow in the interaction center, describe the process. If fulfillment pieces are generated as part of the general business flow in the interaction center, provide the automation vendor, and version. If multiple interaction centers, describe any connectivity between them including data and telephony. If multiple interaction centers, describe call transfer flows between them (if any). If Nortel Telephony platform, do the inbound ACD queues have a CDN associated with them. This is a CTI requirement. If you use an in-house list building tool, can this tool provide a tab-delimited text file for list loading? Is the center inbound, outbound, or blended? Is the focus of your site business to business or business to consumer ? How should bounced messages and other responses to tagged eMail messages be handled? How will EDI impact the proposed system ? How have the electronic commerce projects changed your company's business model? How long do campaigns typically run? How many agents will need to be configured for the automation? How many Field Service Engineers are there
Not identified Not identified Not identified Not identified Not identified Not identified Not identified
1-to-1 Fulfillment
Systems
Not module specific Systems Not module specific Operations PBX Systems Campaign Plus List Loading Operations Not module specific Operations Not module specific ecommerce
General
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General
OBM Level II
Not identified
OBM Level III

Not identified
Application
Interaction Center Intelligence Interaction Center Intelligence Interaction Center Intelligence Interaction Center Intelligence OTM
Category
Operations

Provide the actual Average Talk Time statistics for each call type and the goals. Provide the actual Inbound Queue Abandonment Rate statistics and the goals.
General
Not identified
Not identified
Operations Provide the actual Inbound Queue Service Level statistics and the goals.
General
Not identified
Not identified
Operations Provide the actual Queue Hold Time statistics for each inbound call type and the goals. Operations Systems & Operations Provide the list of agent extensions being used in the interaction center. Provide the location of each of the existing or planned interaction centers.
General General General General General General General General General General
Not module specific Operations Scripting Business What applications, modules, or other integration points will be required for scripting integration (if any)? What are the acceptable performance metrics for your site ? What are the business requirements for processing structured eMail messages? What are the business requirements for processing unstructured eMail messages? What are the criteria for routing eMail messages to agents? What are the set of responses for each classification and provide samples of each? What business processes will be automated through scripting (for example: Surveys, Certain data collection)? What call outcomes, reasons, and results are used in the interaction center?
Not module specific ecommerce eMail Center, Workflow Business eMail Center, Workflow Business eMail Center, OTM eMail Center Scripting Interaction History??, Campaign Plus eMail Center Campaign Plus Business Business Business
Operations Business Operations What customer data should be displayed in the eMail Center customer profile area? What data elements are required to determine what calling list a customer should be placed? What data elements from the IVR do you want to use to make routing decisions? What data elements should trigger the screen pop for the business application, including the IVR if applicable? What eMail accounts will be accepted in the center? What hours of the day is the database not available due to administrative maintenance such as backups?
OTM, IVR Integrator Operations Business Application, OTM Operations eMail Center Business
General
Not identified
Not identified
OTM, IVR Integrator, CampaignPlus, Interaction Blending, Predictive Operations IVR Integrator, Interaction Blending, CampaignPlus, Predictive Systems OTM, CTI Systems OTM, CTI Systems eMail Center eMail Center Business What is the default corporate Internet browser (IE 5 w/Active Desktop is required for Administration)?
General General General General General General General General General General General General (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Employee Relations Employee Relations Employee Relations Employee Relations
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Administrate Termination Management Administrate Termination Management Administrate Termination Management Administrate Termination Management
Business Systems & Not module specific Operations Not module specific Business MS + MFS eMail Center Business Application, OTM Mobile Sales Business Business
What is the IP address of the IVR? What is the IP address of the PBX? What is the set of classifications that covers all eMail messages and provide samples of each? What knowledge base is being used and should it be migrated to MES or SMS? What media is integrated (or planned) with the interaction center (Fax, e-mail, web callback, web self-service, other)? What primary benefit are looking to receive from a interaction center automation? What telecoms / networking technology is planned for use with the mobile users Which agents should be able to process eMail messages by address. Which Business Application form should display for a screen pop?
Operations Business
Will the Field Sales Reps be using laptops or palm tops Will your site be a stand alone site or support multiple mini-sites? How do you handle terminations? Are COBRA actives treated differently than terminations? How do you handle layoffs? How do you handle seasonal reductions in workforce?
Not module specific ecommerce Employee HR Maintenance Employee HR Maintenance Employee HR Maintenance Employee HR Maintenance

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
OBM Level II
Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Information Management Information Management
OBM Level III
Application
Category
Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) General

How do terminations affect other departments? How do you handle terminations? How do you handle layoffs? How do you handle seasonal reductions in workforce? How do terminations affect other departments? Does this entire process need to be approved? If yes, by whom? Will managers be allowed to terminate employees? Are the termination reasons set in the base application? If employee being terminated is a manager, is the change of direct reports required? Does the supervisor get a last day worked email? Does the employee get a last day worked email? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Termination? Do you do grievance tracking? Do you do grievance tracking?
Administrate Termination Management HR Administrate Termination Management HR Administrate Termination Management HR Administrate Termination Management HR Administrate Termination Management HR Administrate Termination Management SSHR Administrate Termination Management SSHR Administrate Termination Management SSHR Administrate Termination Management SSHR Administrate Termination Management SSHR Administrate Termination Management SSHR Administrate Termination Management SSHR Administrate Termination Management SSHR Manage Labor Relations Manage Labor Relations Manage Management Initiated Issues Manage Management Initiated Issues not identified Administrate Employee Records Administrate Employee Records HR HR HR HR HR HR HR
General Do you track disciplinary information? General Do you track disciplinary information? General What type of personal data do you need to maintain? Employee Tracking How do you maintain your Human Resources data? Maintenance How do you audit your Human Resources data? Maintenance Do you review requirements for validation rules or dependencies, (i.e. Human Resources data to be valid only when certain other values.
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR
Validation Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking
What type of employee status changes occur and how are they handled? (FT to PT, LOA, union to non-union) Do these status changes affect an employee's benefits and tax elections? How do status changes affect an employees benefits and tax elections? How do you handle inter-departmental employee transfers? How do you handle inter-divisional employee transfers? How do you handle inter-company employee transfers? What does your retiree processing entail? What personal information do you maintain: Personal? (Name, race, etc.) What personal information do you maintain: Address? (Primary, secondary residence, etc.) What personal information do you maintain: Emergency Contacts? (Name, address, etc.) What other information do you currently maintain on employees and other types of people that is important to your organization? What job related (Assignment) data do you need to maintain? What types of deductions do you need to track? (Benefits, child support, etc.)
Other Employee Maintenance Leave
What are your requirements for adding comments to your information? Do you have a leave accounting system? (Vacation, Sick, PTO) How do you track absences?
Leave How do you maintain your Human Resources data? Maintenance How do you audit your Human Resources data? Maintenance

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
OBM Level II
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
OBM Level III

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
Application
HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR SSHR SSHR SSHR SSHR
Category
Validation Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking

Do you review requirements for validation rules or dependencies, (i.e. Human Resources data to be valid only when certain other values. What type of employee status changes occur and how are they handled? (FT to PT, LOA, union to non-union) How do status changes affect an employees benefits and tax elections? How do you handle inter-departmental employee transfers? How do you handle inter-divisional employee transfers? How do you handle inter-company employee transfers? What does your retiree processing entail? What personal information do you maintain: Personal? (Name, race, etc.) What personal information do you maintain: Address? (Primary, secondary residence, etc.) What personal information do you maintain: Emergency Contacts? (Name, address, etc.) What other information do you currently maintain on employees and other types of people that is important to your organization? What job related (Assignment) data do you need to maintain? What types of deductions do you need to track? (Benefits, child support, etc.)
Other Employee Maintenance Leave
What are your requirements for adding comments to your information? Do you have a leave accounting system? (Vacation, Sick, PTO) How do you track absences?
Leave Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Deploy Person (LMDA only) Deploy Person (LMDA only) Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment
If employees are allowed to update Education & Qualifications, do changes need to be approved? If yes, by whom? Will managers be allowed to update or view only an employee's Education & Qualifications? If neither, should this section be hidden? Will employees be allowed to update or view only Professional Awards information? If neither, should this section be hidden? If employees are allowed to update Professional Awards information, do changes need to be approved? If yes, by whom? Will managers be allowed to update or view only an employee's Professional Awards information? If neither, should this section be hidden? Will employees be allowed to update or view only Work Preference information? If neither, should this section be hidden? If employees are allowed to update Work Preference information, do changes need to be approved? If yes, by whom? Will managers be allowed to update or view only an employee's Work Preference information? If neither, should this section be hidden? Will employees be allowed to update or view only their Resume in the database? If neither, should this section be hidden? If employees are allowed to update Resume, do changes need to be approved? If yes, by whom? Will managers be allowed to update or view only an employee's Resume? If neither, should this section be hidden? Does this entire process need to be approved? If yes, by whom?? Will managers be allowed to change an employee's assignment records? Does anyone need to be notified of this change? Do managers change organization information? When viewing 'more information' on the Organization, are all necessary setups complete in base application? (Organization Type, Work Hours, Frequency, Normal Start Time, Normal End Time all need to be completed for each Organization.) Does the enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the Organization the employee is in? Do managers change job information? Does the organization need to see a job description? Does the organization need to see the status of the manager flag?
Information Management Information Management Information Management
Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
Information Management
Administrate Employee Records
SSHR
Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment
Information Management Information Management Information Management Information Management
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR SSHR

OBM Level II
OBM Level III
Application
Category

When viewing 'more information' on the Job, are all necessary setups complete in base application? (FLSA Status, Valid Grades, Evaluation System, Job Evaluation Score, Evaluation Units of Measure, Evaluation Date all need to be completed for each Job.) Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the job the employee is in? Does the enterprise want to require a position be entered? Do managers change position information? Does the organization need to see a position description? When viewing 'more information' on the Position, are all necessary setups complete in base application? (Position Description, Location, Work Hours, Frequency, Normal Start Time, Normal End Time, Valid Grades, Evaluation System, Position Evaluation Score) Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the position the employee is in? Do managers change grade information? When viewing 'more information' on the Grade, are all necessary setups complete in base application. Grade Minimum, Grade Maximum, Currency, Units, Grade Restricting Salary, Valid for Job, Valid for Position, all need to be completed for each Grade. Does the organization need descriptive flexfield segments, held on the employee's assignment, concerning the grade the employee is in? Do managers need to see grade point information? Do managers need to see grade ceiling information? Do managers change grade step information? Do managers get an error or message to appear when element link conditions will be violated? Does the organization use positions, if so should they be required? Do managers need to see Person Group information? If yes, does this information need to be updated? Does the organization need to see the assignment status? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the assignment status the employee is in? Will managers be allowed to change an employee's location? Is the location required? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the location? Will managers be allowed to change an employee's work hours & schedule? Are all necessary setup steps complete in the base application? (Work schedule, Work Hours, Frequency, Normal Start Time, Normal End Time, Timecard Required, Time Card Approver, Shift, Employment Category) Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Hours? Will managers be allowed to change an employee's pay rate? Will managers be allowed to associate performance review/ratings for this change in pay rate? Will multiple component pay rate changes be allowed? Does the enterprise want to set the maximum % rate change allowed? Does the enterprise want to display the Group Ranking? Does the enterprise want to display the Currency Code? Does the enterprise want to display a Euro conversion? Does the enterprise want to display the Currency Code? Does the enterprise want to display a Warning or an Error if the new pay rate exceeds the grade range? Or display neither? Does the enterprise want to display a Warning or an Error if the assignment is the grade step placement? Or display neither?
Information Management Information Management Information Management Information Management Information Management
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR SSHR SSHR
Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR
Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
SSHR
Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Location Deploy Person Location Deploy Person Location Deploy Person Hours
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR
Deploy Person Hours Deploy Person Hours Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
OBM Level II
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
OBM Level III

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
Application
SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR
Category
Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - SIT

Does the enterprise want to display a Warning or an Error if the new percentage exceeds the maximum % rate change allowed? Or display neither? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate Components? Does the manager need to change just a single SIT type? Does the manager need to change a multiple SIT types?
Deploy Person - SIT Does the manager need to change all SIT types? Deploy Person - SIT Does the manager need to view SIT's for only certain Person Types? Deploy Person - SIT Does the manager need to change SIT's for only certain Person Types? Deploy Person - SIT Does this entire process need to be approved? Change Conditions (LMDA only) If yes, by whom? Change Conditions (LMDA only) Change Conditions - Will managers be allowed to change an employee's grade scale? Grade When viewing 'more information' on the Grade, are all necessary setups complete in base application? (Grade Minimum, Grade Maximum, Currency, Change Conditions - Units, Grade Restricting Salary, all need to be completed for each Grade.) Grade Does the organization need descriptive flexfield segments, held on the Change Conditions - employee's assignment, concerning the grade the employee is in? Grade Change Conditions - Do managers need to see grade point information? Grade Change Conditions - Do managers need to see grade ceiling information? Grade Change Conditions - Do managers change grade step information? Grade Change Conditions Grade Change Conditions - Will managers be allowed to change an employee's location? Location Change Conditions - Is the location required? Location Change Conditions - Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the location? Location Change Conditions - Will managers be allowed to change an employee's work hours & schedule? Hours Change Conditions - Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Hours? Hours Change Conditions - Will managers be allowed to change an employee's pay rate? Pay Rate Change Conditions - Will managers be allowed to associate performance review/ratings for this change in pay rate? Pay Rate Change Conditions - Will multiple component pay rate changes be allowed? Pay Rate Change Conditions - Does the enterprise want to set the maximum % rate change allowed? Pay Rate Change Conditions - Does the enterprise want to display the Group Ranking? Pay Rate Change Conditions - Does the enterprise want to display the Currency Code? Pay Rate Change Conditions - Does the enterprise want to display a Euro conversion? Pay Rate Change Conditions - Does the enterprise want to display the Currency Code? Pay Rate Change Conditions - Does the enterprise want to display a Warning or an Error if the new pay rate exceeds the grade range? Or display neither? Pay Rate Change Conditions - Does the enterprise want to display a Warning or an Error if the assignment is the grade step placement? Or display neither? Pay Rate Does the enterprise want to display a Warning or an Error if the new Change Conditions - percentage exceeds the maximum % rate change allowed? Or display neither? Pay Rate Change Conditions Pay Rate Change Conditions Pay Rate Change of Hours (LMDA only) Change of Hours (LMDA only) Change of Hours Hours Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate Components? Does this entire process need to be approved? If yes, by whom?? Will managers be allowed to change an employee's work hours & schedule?
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
SSHR
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR
Information Management Information Management Information Management Information Management Information Management Information Management
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR SSHR SSHR SSHR
Page 70

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
OBM Level II
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
OBM Level III

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
Application
SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR
Category
Change of Hours Hours Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change Location (LMDA only) Change Location (LMDA only) Change Location (LMDA only) Change Location (LMDA only) Change Location (LMDA only) Promotion (LMDA only) Promotion (LMDA only) Promotion Assignment Promotion Assignment Promotion Assignment

Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Hours? Will managers be allowed to change an employee's pay rate? Will managers be allowed to associate performance review/ratings for this change in pay rate? Will multiple component pay rate changes be allowed? Does the enterprise want to set the maximum % rate change allowed? Does the enterprise want to display the Group Ranking? Does the enterprise want to display the Currency Code? Does the enterprise want to display a Euro conversion? Does the enterprise want to display the Currency Code? Does the enterprise want to display a Warning or an Error if the new pay rate exceeds the grade range? Or display neither? Does the enterprise want to display a Warning or an Error if the assignment is the grade step placement? Or display neither? Does the enterprise want to display a Warning or an Error if the new percentage exceeds the maximum % rate change allowed? Or display neither? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate Components? Does this entire process need to be approved? If yes, by whom? Will managers be allowed to change an employee's location? Is the location required? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the location? Does this entire process need to be approved? If yes, by whom? Will managers be allowed to change an employee's assignment records? Does anyone need to be notified of this change? Do managers change organization information? When viewing 'more information' on the Organization, are all necessary setups complete in base application? (Organization Type, Work Hours, Frequency, Normal Start Time, Normal End Time all need to be completed for each Organization.) Does the enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the Organization the employee is in? Do managers change job information? Does the organization need to see a job description? Does the organization need to see the status of the manager flag? When viewing 'more information' on the Job, are all necessary setups complete in base application? (FLSA Status, Valid Grades, Evaluation System, Job Evaluation Score, Evaluation Units of Measure, Evaluation Date all need to be completed for each Job.) Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the job the employee is in? Does the enterprise want to require a position be entered? Do managers change position information? Does the organization need to see a position description? When viewing 'more information' on the Position, are all necessary setups complete in base application? (Position Description, Location, Work Hours, Frequency, Normal Start Time, Normal End Time, Valid Grades, Evaluation System, Position Evaluation Score) Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the position the employee is in?
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR
SSHR
Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR SSHR
Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment
(HR) Human Resource Management (HR) Human Resource Management
Information Management Information Management
Administrate Employee Records Administrate Employee Records
SSHR SSHR
Promotion Assignment Promotion Assignment

(HR) Human Resource Management
OBM Level II
OBM Level III

Application
SSHR
Category
Promotion Assignment

Do managers change grade information? When viewing 'more information' on the Grade, are all necessary setups complete in base application? (Grade Minimum, Grade Maximum, Currency, Units, Grade Restricting Salary, Valid for Job, Valid for Position, all need to be completed for each Grade.) Does the organization need descriptive flexfield segments, held on the employee's assignment, concerning the grade the employee is in? Do managers need to see grade point information? Do managers need to see grade ceiling information Do managers change grade step information? Do managers an error or message to appear when element link conditions will be violated? Does the organization use positions, if so should they be required? Will managers be allowed to change an employee's pay rate? Will managers be allowed to associate performance review/ratings for this change in pay rate? Will multiple component pay rate changes be allowed? Does the enterprise want to set the maximum % rate change allowed? Does the enterprise want to display the Group Ranking? Does the enterprise want to display the Currency Code? Does the enterprise want to display a Euro conversion? Does the enterprise want to display the Currency Code? Does the enterprise want to display a Warning or an Error if the new pay rate exceeds the grade range? Or display neither? Does the enterprise want to display a Warning or an Error if the assignment is the grade step placement? Or display neither? Does the enterprise want to display a Warning or an Error if the new percentage exceeds the maximum % rate change allowed? Or display neither? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate Components? Does the manager need to change just a single SIT type? Does the manager need to change a multiple SIT types?
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
SSHR
Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - SIT Promotion - SIT
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records
SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR
Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR HR HR HR HR HR HR HR HR HR HR HR HR
Does the manager need to change all SIT types? Promotion - SIT Does the manager need to view SIT's for only certain Person Types? Promotion - SIT Does the manager need to change SIT's for only certain Person Types? Promotion - SIT Security Security Security Do you run security reports on a regular basis for Human Resources? Security Security Interfaces Employee Maintenance Employee Tracking Will ex-employees be tracked? Employee Tracking Will retirees be tracked? Employee Tracking Will contractors be tracked? Employee Tracking Will recruiters be tracked? Employee Tracking Do you have documentation on your current system security requirements for Human Resources? Map each GL user to a menu structure. Will any new ones need to be created for Human Resources? What other events are significant in your management of human resources? Explain. Will employees be tracked? Do you have security requirements on who can enter data for Human Resources? (e.g. by company? by cost center?) Do you have security reports on who can run Human Resources reports? (by company, by cost center etc.) Will there need to be terminal security for Human Resources?

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
OBM Level II
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
OBM Level III

Application
HR HR HR HR HR HR HR PAY HR HR HR HR HR HR HR HR HR HR HR
Category
Employee Tracking

Will other contacts be tracked? Will volunteers be tracked?
Employee Tracking Will trustees be tracked? Employee Tracking Will board members be tracked? Employee Tracking What benefit does this data provide to your organization as a whole? Employee Tracking Employee Maintenance Employee Tracking Interfaces General General General General Demographics Demographics Business Process Reengineering Business Process Reengineering Business Process Reengineering Business Process Reengineering Interfaces What is the origin of the relevant human resources systems/processes (vendor or in-house)? Is there an existing entity relationship (E-R) diagram of the current human resources application? Describe the current geographical distribution of your business and/or employees? Describe the geographical distribution of your business and/or employees in the foreseeable future? What business areas and/or operations are targeted for improvement? What business areas and/or operations are targeted for re-engineering? Which of these business areas and/or operations are highest priority? Medium priority? Low priority? How do you see the application resolving your current deficiencies/issues? Define your interfaces/information to other systems/users for Payroll System/Department? Do you currently use or plan to install an Interactive Voice Response (IVR) or scanning technology system for human resources/benefits? Are there any other interfaces to other systems (Mainframe, PC, manual) you have not told us about? What are your on-line help/documentation requirements? How are the hierarchies or organization charts structured? (Samples) Are there any other interfaces to other systems (Mainframe, PC, manual) you have not told us about? What was reason for purchasing/upgrading to this Oracle Human Resource application? What is the purpose of the relevant human resources systems/processes? Do you need to track employee relocation information for special employee groups? E.g. executives and sales force. What benefit does this data provide to certain entities within the organization?
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR
Interfaces Interfaces General Organizational Organizational Organizational Describe your financial reporting structure? Organizational Organizational Organizational Organizational How many views of your organization(s) do you have? Organizational How often do your organizational structures change? Organizational How many worksites/locations does your organization/company operate? Organizational In which countries are your company worksites located? Organizational In which states are your company worksites located? Organizational In which counties/localities are your company worksites located? Organizational Does your organization/company have unions? Organizational How many unions do you have? Organizational How many bargaining units do you have? Organizational Organizational Organizational Approximately what percentage of your employee population is associated with these unions? Which divisions or companies or subsidiaries or locations have union affiliations? How many Federal and State Employer Identification Numbers (EINs) do you have? How many Federal and State Employer Identification Numbers (EINs) do you plan to have in the next one-two years? How are your organization charts generated? Number of other persons associated with organization/company (i.e. Retirees, ex-employees, volunteers, Board members)? Describe your management reporting structure?
Page 73

OBM Level II
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
OBM Level III

Application
HR HR HR HR HR, PO ALL HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY
Category
Organizational

What are the are the durations of your union contracts? When will the existing union contract expire?
Organizational How many different contracts are negotiated? Organizational Organizational Organizational Which manual operations/processes do you need to automate? Other Do you have any HR Data in Lotus 1-2-3? Other Do you have any HR Data in D-base? Other Do you have any HR Data in Excel? Other Do you have any HR Data in WordPerfect? Other Do you have any HR Data in Word? Other Do you have any HR Data in other programs? Other Other Other Other Security Security Security Security Who is responsible for maintaining your security profiles? (DBA, IS) Security By type of user, define what data is available for viewing? Security By type of user, define what data is available for updating? Security By type of user, define what data is available for deleting? Security By type of function, define the levels of the organization that are available? Security By type of function, define the types of employees that are available? Security By type of function, define the type of data that is available? Security Define any additional security requirements. Security Security Security Security Do you run security reports on a regular basis for Payroll? Security Security Security Organizational Include any organization hierarchy charts. Organizational How many states and countries, if applicable, do you pay employees? Demographics Do you have any unions or bargaining units? (How many? General Do you have any payroll data in: Other Lotus 1-2-3 Other Dbase? Other Do you have documentation on your current system security requirements for Payroll? Map each GL user to a menu structure. Will any new ones need to be created for Payroll? Describe your companies organization. Do you have security requirements on who can enter data for Payroll? (e.g. by company? by cost center?) Do you have security requirements on who can run Payroll reports? (by company, by cost center etc.) Will there need to be terminal security for Payroll? How many key users have/will have access to the human resources applications? How many casual users have/will have access to the human resources applications? Is there information you wish to maintain on employees and other people types that you currently do not store electronically? What is the total number of users who have/will have access to the human resources applications? How many users (key & casual) have/will have access to the human resources applications for updating information? How many users (key & casual) have/will have access to the human resources applications for reporting needs only? At what levels do you currently secure users? (Company, organization, field) What differences/commonalties are there between the different contract benefits offerings? Describe your other reporting hierarchies?

OBM Level II
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
PAY PAY PAY PAY HR PAY PAY HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR PAY HR HR HR HR HR HR HR HR HR HR
Category
Other

Excel? WordPerfect?
Other Word? Other Others? Other Employee Tracking Technology What are your on-line help/documentation needs? Other Security Security Security Do you run security reports on a regular basis for Human Resources? Security Security Interfaces Employee Maintenance Employee Tracking Will ex-employees be tracked? Employee Tracking Will retirees be tracked? Employee Tracking Will contractors be tracked? Employee Tracking Will recruiters be tracked? Employee Tracking Will other contacts be tracked? Employee Tracking Will volunteers be tracked? Employee Tracking Will trustees be tracked? Employee Tracking Will board members be tracked? Employee Tracking What benefit does this data provide to your organization as a whole? Employee Tracking Employee Maintenance Employee Tracking Interfaces General General General General Demographics Demographics Business Process Reengineering Business Process Reengineering Business Process Reengineering Interfaces What is the origin of the relevant human resources systems/processes (vendor or in-house)? Is there an existing entity relationship (E-R) diagram of the current human resources application? Describe the current geographical distribution of your business and/or employees? Describe the geographical distribution of your business and/or employees in the foreseeable future? What business areas and/or operations are targeted for improvement? What business areas and/or operations are targeted for re-engineering? How do you see the application resolving your current deficiencies/issues? Define your interfaces/information to other systems/users for Payroll System/Department? Do you currently use or plan to install an Interactive Voice Response (IVR) or scanning technology system for human resources/benefits? Are there any other interfaces to other systems (Mainframe, PC, manual) you have not told us about? What are your on-line help/documentation requirements? Are there any other interfaces to other systems (Mainframe, PC, manual) you have not told us about? What was reason for purchasing/upgrading to this Oracle Human Resource application? What is the purpose of the relevant human resources systems/processes? Do you need to track employee relocation information for special employee groups? E.g. executives and sales force. What benefit does this data provide to certain entities within the organization? Do you have documentation on your current system security requirements for Human Resources? Map each GL user to a menu structure. Will any new ones need to be created for Human Resources? What other events are significant in your management of human resources? Explain. Will employees be tracked? Do you have security requirements on who can enter data for Human Resources? (e.g. by company? by cost center?) Do you have security reports on who can run Human Resources reports? (by company, by cost center etc.) Will there need to be terminal security for Human Resources? What benefit will storing data that you currently do not store electronically provide to your organization? Do you have needs for scanning?
HR HR HR
Interfaces Interfaces General
Page 75

OBM Level II
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
OBM Level III

Application
HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR, PO HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR
Category
Organizational Organizational Organizational

How are the hierarchies or organization charts structured? (Samples) Number of other persons associated with organization/company (i.e. Retirees, ex-employees, volunteers, Board members)? Describe your management reporting structure? Describe your financial reporting structure?
Organizational Organizational Organizational Organizational How many views of your organization(s) do you have? Organizational How often do your organizational structures change? Organizational How many worksites/locations does your organization/company operate? Organizational In which countries are your company worksites located? Organizational In which states are your company worksites located? Organizational In which counties/localities are your company worksites located? Organizational Does your organization/company have unions? Organizational How many unions do you have? Organizational How many bargaining units do you have? Organizational Organizational Organizational When will the existing union contract expire? Organizational How many different contracts are negotiated? Organizational Organizational Organizational Do you have any HR Data in Lotus 1-2-3? Other Do you have any HR Data in D-base? Other Do you have any HR Data in Excel? Other Do you have any HR Data in WordPerfect? Other Do you have any HR Data in Word? Other Do you have any HR Data in other programs? Other Other Security Security Security Security Who is responsible for maintaining your security profiles? (DBA, IS) Security By type of user, define what data is available for viewing? Security By type of user, define what data is available for updating? Security By type of user, define what data is available for deleting? Security By type of function, define the levels of the organization that are available? Security By type of function, define the types of employees that are available? Security By type of function, define the type of data that is available? Security Is there information you wish to maintain on employees and other people types that you currently do not store electronically? What is the total number of users who have/will have access to the human resources applications? How many users (key & casual) have/will have access to the human resources applications for updating information? How many users (key & casual) have/will have access to the human resources applications for reporting needs only? At what levels do you currently secure users? (Company, organization, field) What differences/commonalties are there between the different contract benefits offerings? Describe your other reporting hierarchies? Which divisions or companies or subsidiaries or locations have union affiliations? What are the are the durations of your union contracts? How many Federal and State Employer Identification Numbers (EINs) do you have? How many Federal and State Employer Identification Numbers (EINs) do you plan to have in the next one-two years? How are your organization charts generated?

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
OBM Level II
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Perform Reporting Perform Reporting Perform Reporting
Application
HR PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY HR PAY PAY HR HR HR HR HR HR HR HR
Category
Security Security Security Security

Define any additional security requirements. Do you have security requirements on who can enter data for Payroll? (e.g. by company? by cost center?) Do you have security requirements on who can run Payroll reports? (by company, by cost center etc.) Will there need to be terminal security for Payroll? Do you run security reports on a regular basis for Payroll?
Security Security Security Organizational Include any organization hierarchy charts. Organizational How many states and countries, if applicable, do you pay employees? Demographics Do you have any unions or bargaining units? (How many? General Do you have any payroll data in: Other Lotus 1-2-3 Other Dbase? Other Excel? Other WordPerfect? Other Word? Other Others? Other Employee Tracking Technology What are your on-line help/documentation needs? Other Business Process Reengineering Business Process Reengineering Business Process Reengineering Business Process Reengineering Business Process Reengineering Reporting Reporting Reporting What are your Human Resources reporting requirements with respect to functional vs. foreign currencies? What are your Human Resources reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Human Resources reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Human Resources reporting requirement that your current set of reports does not meet? Are Human Resources reports standard across multiple Sets of Books, for example, subsidiaries? Are Human Resources reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Human Resources reports? Do you provide a "key" of content/information somewhere on the Human Resources report? What Human Resources reports are grouped together on a regular basis and printed in one print run? (report set) Who receives a copy of the Human Resources reports? What is the criteria for determining who should receive a copy of any Human Resources report? How do you update a Human Resources reports distribution list? Which operations/processes do you want to streamline for Human Resources? Which operations/processes do you want to eliminate for Human Resources? Are there any time-intensive Human Resources operations/processes that need to be addressed? Which operations/processes do you want to streamline for Human Resources? Which operations/processes do you want to eliminate for Human Resources? What business performance statistics do you monitor for Human Resources? What benefit will storing data that you currently do not store electronically provide to your organization? Do you have needs for scanning? Do you have documentation on your current system security requirements for Payroll? Map each GL user to a menu structure. Will any new ones need to be created for Payroll? Describe your companies organization.
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting
HR HR HR HR HR HR HR HR HR HR

OBM Level II
Information Management Information Management Information Management Information Management Information Management Information Management Information Management
OBM Level III

Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting
Application
HR HR HR HR HR HR HR
Category

Is the process to update a Human Resources reports distribution list documented? How long does it take to update a Human Resources reports distribution list? How long should it take to update a Human Resources reports distribution list? Who performs the tasks associated with updating a Human Resources reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Human Resources reports? Do some of these Human Resources reports belong in report sets? Always being run together? Do the separate business units run their own Human Resources reports? What type of printers do you run Human Resources reports (including required legislative reports, etc.) on? Where are they located?
Information Management Information Management Information Management Information Management Information Management Information Management
Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting
HR HR HR HR HR HR
Reporting Reporting Reporting Do you need divisional/departmental/cost center reporting? Reporting Who is currently responsible for creating or changing reports? Reporting How easy and timely is it to create or change reports? Reporting Concerning report generation, will the same responsibilities continue, or will they change? (i.e. end-user responsible for report generation?) Do you run Human Resources reports for different companies or cost centers? Do you need company wide/consolidation reporting?
HR HR HR HR HR HR HR PAY PAY PAY
Reporting Do you have a tool to do on-demand reports or queries? Reporting What are your management reporting needs? Reporting Reporting Reporting Reporting How is affirmative action planning or reporting done? Reporting What business performance statistics do you monitor for Payroll? Reporting Reporting Reporting What are your Payroll reporting requirements with respect to functional vs. foreign currencies? What are your Payroll reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Payroll reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Payroll reporting requirement that your current set of reports does not meet? Are Payroll reports standard across multiple Sets of Books, for example, subsidiaries? Are Payroll reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Payroll reports? Do you provide a "key" of content/information somewhere on the Payroll report? What Payroll reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Payroll reports? What is the criteria for determining who should receive a copy of any Payroll report? How do you update a Payroll reports distribution list? Is the process to update a Payroll reports distribution list documented? What are your federal/state mandated reporting requirements? (i.e. EEO, Discrimination testing) Are you required to provide government/industry oversight reports? (i.e. FCC, DOT, DOE) Do you do any affirmative action planning or reporting?
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management
Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting
PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting
How long does it take to update a Payroll reports distribution list? Reporting Reporting Reporting Reporting Reporting Who performs the tasks associated with updating a Payroll reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Payroll reports? Do some of these Payroll reports belong in report sets? Always being run together? Who is responsible for submitting on-demand report requests?
Page 78

OBM Level II
OBM Level III

Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting
Application
PAY PAY PAY HR HR
Category
Reporting

Who is responsible for creating or modifying reports? What tool does this person(s) use for creating or modifying reports?
Reporting How long does it take to create or modify reports? Reporting What business performance statistics do you monitor for Human Resources? Reporting Reporting What are your Human Resources reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Human Resources reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Human Resources reporting requirement that your current set of reports does not meet? Are Human Resources reports standard across multiple Sets of Books, for example, subsidiaries? Are Human Resources reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Human Resources reports? What Human Resources reports are grouped together on a regular basis and printed in one print run? (report set) Who receives a copy of the Human Resources reports? What is the criteria for determining who should receive a copy of any Human Resources report? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Human Resources reports? Do the separate business units run their own Human Resources reports? What type of printers do you run Human Resources reports (including required legislative reports, etc.) on? Where are they located?
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
HR HR HR HR HR HR HR HR HR HR
Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting
HR HR HR HR HR HR HR HR HR
Reporting Reporting Reporting Do you need divisional/departmental/cost center reporting? Reporting Who is currently responsible for creating or changing reports? Reporting How easy and timely is it to create or change reports? Reporting Do you have a tool to do on-demand reports or queries? Reporting What are your management reporting needs? Reporting Reporting What are your federal/state mandated reporting requirements? (i.e. EEO, Discrimination testing) What reports do you currently generate to meet your Payroll reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Payroll reporting requirement that your current set of reports does not meet? Are Payroll reports standard across multiple Sets of Books, for example, subsidiaries? Are Payroll reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Payroll reports? Do some of these Payroll reports belong in report sets? Always being run together? Do the separate business units run their own Payroll reports? What type of printers do you run Payroll reports (including checks, etc.) on? Where are they located? Do you run Payroll reports for different companies or cost centers? What types of reports do you currently have? Include volume, frequency and a one page sample that include sorts and breaks for each report. Do you run Human Resources reports for different companies or cost centers? Do you need company wide/consolidation reporting?
Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting
PAY PAY PAY PAY PAY PAY PAY PAY PAY
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting
Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting
PAY PAY PAY PAY PAY
Reporting Who is responsible for submitting on-demand report requests? Reporting Who is responsible for creating or modifying reports? Reporting What tool does this person(s) use for creating or modifying reports? Reporting How long does it take to create or modify reports? Reporting
Page 79

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
OBM Level II
OBM Level III

Perform Reporting Perform Reporting Perform Reporting Perform Reporting
Application
SSHR SSHR SSHR SSHR
Category
View Histories

Will employees be allowed to view their Salary History? Will managers be allowed to view an employee's Salary History?
View Histories Will employees be allowed to view their Employment History? View Histories Will managers be allowed to view an employee's Employment History? View Histories Will employees be allowed to view their Absence History? Note: This module is only available if Absence Management is setup in base HR application.
Perform Reporting
SSHR
View Histories Will managers be allowed to view an employee's Absence History? Note: This module is only available if Absence Management is setup in base HR application. Will employees be allowed to view their Job Application History? Note: This module is only available if job requisition is setup in base HR application.
Perform Reporting
SSHR
View Histories
Perform Reporting
SSHR
View Histories Will managers be allowed to view an employee's Job Application History? Note: This module is only available if job requisition is setup in base HR application. Will employees be allowed to view their Training History? Note: This module is only available if Oracle Training Administration is setup. Will managers be allowed to view an employee's Training History? Note: This module is only available if Oracle Training Administration is setup. What historical information do you currently maintain?
Information Management Information Management
Perform Reporting Perform Reporting
SSHR SSHR
View Histories View Histories
Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management not identified not identified
Perform Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Not identified Not identified
SSHR HR HR HR HR HR HR HR HR HR HR HR HR
View Histories Other On what type of medium is this historical data maintained? Other What type of media storage do you plan on using? Other What type of Personal historical data do you need to maintain? Other What job related (Assignment) historical data do you need to maintain? Other What historical information do you currently maintain? Other On what type of medium is this historical data maintained? Other What type of media storage do you plan on using? Other What type of Personal historical data do you need to maintain? Other What job related (Assignment) historical data do you need to maintain? Other Interfaces Interfaces What type of information is exchanged between the current human resources application and these other systems/processes? Can you provide a system flow diagram of connectivity between your core business applications? Can you provide information flow schematics of the data passed/required between human resources and other connected/interfaced systems? Is there any external data accessed directly by the human resources application (i.e. GL Chart of Accounts, Payroll Master, Benefits plans)?
not identified
Not identified
HR
Interfaces
not identified not identified not identified not identified not identified not identified not identified not identified not identified
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
HR HR HR HR PAY PAY PAY HR HR
Interfaces Interfaces Interfaces Interfaces General How many users? General How is the response time of your current system? General Interfaces Interfaces What type of information is exchanged between the current human resources application and these other systems/processes? Can you provide a system flow diagram of connectivity between your core business applications? Can you provide information flow schematics of the data passed/required between human resources and other connected/interfaced systems? Is there any external data accessed directly by the human resources application (i.e. GL Chart of Accounts, Payroll Master, Benefits plans)? Define your interfaces/information to other systems/users for Time & Attendance Reporting? Define your interfaces/information to other systems/users for Labor Distribution Reconciliation? Define your interfaces/information to other systems/users for Benefits Carrier Reporting? What system(s) do you currently use to process your payrolls?
not identified
Not identified
HR
Interfaces
not identified not identified not identified
HR HR HR
Interfaces Interfaces Interfaces Define your interfaces/information to other systems/users for Time & Attendance Reporting? Define your interfaces/information to other systems/users for Labor Distribution Reconciliation?
Page 80

OBM Level II
not identified not identified not identified not identified Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development
OBM Level III

Not identified Not identified Not identified Not identified Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training
Application
HR PAY PAY PAY OTA SSHR SSHR SSHR SSHR SSHR SSHR OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA
Category
Interfaces General

Define your interfaces/information to other systems/users for Benefits Carrier Reporting? What system(s) do you currently use to process your payrolls? How many users?
General How is the response time of your current system? General Skills Enroll in a Class Enroll in a Class Enroll in a Class Enroll in a Class Enroll in a Class Enroll in a Class Would you like to have a centralized plan for the organization as a whole? Tracking Tracking Security How would you describe the venues? Tracking How are you going to organize training centers? Tracking How are you going to organize locations? Tracking How do you describe the location of each classroom? Tracking Are some venues supplied by an external supplier? Process What is the maximum number of students you can have in each classroom? Tracking How do you want to organize your resource categories? Tracking What information do you want to store for each resource type? Tracking How are you going to organize resources revenues? Tracking What kind of facilities and resources do the activities require? Tracking Where do trainers come from, an internal or external source? Tracking Where do you want to hold trainer data? Tracking What skills do trainers require to teach the course? Tracking What type of training events do you design? What types of development events do you want to record? Would you like to establish a budget to execute the training plan for the organization? Do you need different responsibilities to access different processes? If employees are allowed to enroll in classes, does the enrollment need to be approved by his/her manager? If employees are allowed to enroll in classes, does the enrollment need to be approved by the training administrator? Whom is assigned as the training administrator? How do you maintain training & development information? (Class attendance, schedules, etc.) Note: This module is only available if Oracle Training Administration is installed & setup. Will Oracle Training Administration (OTA) be installed & setup? If yes, proceed with following questions. Will employees be allowed to enroll in classes?
OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA
Tracking Tracking Interface Tracking Would you want to allow users to view on-line training catalog? Interface Would you want your employees to be able to self-nominate for a class? Interface Interface Maintenance Maintenance Do you want to generate standard letters automatically? Process Process Process Do you want to automatically generate enrollment letters based on students' enrollment status? Would you like to send out letters to students when classes are canceled, changed, student cancel, etc.? Do you need to route employees' registrations to the appropriate approving source? Would you want to enroll student onto all possible child events upon enrollment onto a program event? Would you like to be able to enroll wait-listed students automatically? At what point do you want to hold different versions of an activity, either changing it over time of offering an alternative version? Would you set up an activity with a part number so you can order it as an inventory item? What type of qualifications, skills, and expertise do the courses offer?

OBM Level II
Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development
OBM Level III

Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Manage Careers Manage Careers Manage Careers Manage Careers Manage Careers Manage Careers
Application
OTA OTA OTA OTA OTA OTA
Category
Process Process Process Reporting Interface

Do you reimburse your employees for their training expenses? When you offer external classes, how many of your employees would you allow per class? If you run external courses do you want to offer discounts to customers who book large numbers? Would you want to be able to analyze actual cost on running an event? Would you want to enable invoicing or cost-transfers of resource charges to customer or other departments? What type of payment method do you use? Do you want to track the amount and success rates of training?
OTA HR HR HR HR HR HR
Reporting Do you have licensing or certification requirements? General Do you maintain development activities for individual employees? General General General Do you maintain development activities for individual employees? General General Succession Planning (LMDA only) Will managers be allowed to perform succession planning for a position? Succession Planning (LMDA only) What type of performance tracking do you do? (360 degree?) General Do you have any testing information requirements? General General General Do you have any testing information requirements? General General General Do you administer performance appraisals? Appraisals What is involved in an performance appraisal? Appraisals What type of performance appraisal are done? Appraisals Do employees initiate their own appraisals? Appraisals Do managers initiate their own appraisals? Appraisals Do managers initiate appraisals for their subordinates? Appraisals Do you have samples of appraisals/surveys? If yes, please provide soft copy. Appraisals Does your organization identify competency levels for a particular job role? Process Do you need/want to keep competency profiles on your employees? Process Do you keep employees' career management information? Tracking Tracking Tracking Skills Do you track skill assessments? Skills Do you have organizational competency requirements? Skills How do you track skills assessments? Skills How do you do skills matching? Skills How do you want to record your employees' training information after course is completed? Do you want to keep additional training information your employee accomplished via alternate providers? Do you track skills/competencies at the Job level and/or person? Do you have specific workflow requirements in the performance appraisal process? Are performance appraisal maintained by HR or line managers? Do you have specific workflow requirements in the performance appraisal process? Are performance appraisal maintained by HR or line managers? Do you allow employees to apply for positions, identify skills needed to achieve the goal and enroll in training required to gain the skill? Will managers be allowed to perform succession option for their employees? Do you allow employees to apply for positions, identify skills needed to achieve the goal and enroll in training required to gain the skill? Do you have licensing or certification requirements?
Manage Careers
SSHR
Manage Careers Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency
SSHR HR HR HR HR HR HR HR SSHR SSHR SSHR SSHR SSHR SSHR SSHR OTA OTA OTA OTA OTA HR HR HR HR HR

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
OBM Level II
Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management
OBM Level III

Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency not identified Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance
Application
HR HR HR HR HR HR OTA OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM
Category
Skills Skills

Are the skills/competencies managed by HR, line manager, employee or a combination? Explain. Do you track skills/competencies at the Job level and/or person? Do you track skill assessments?
Skills How do you track skills assessments? Skills How do you do skills matching? Skills Skills Process Walk through your current time entry process. Payroll Payroll Payroll Walk through your current time entry process. Payroll Include copies of time card/sheet if applicable. Payroll What are your enterprises employee earnings policies? Define Requirements Are the earnings policies documented? Get copy. Define Requirements What are your time entry element earnings types? Define Requirements Do all employees share the same holiday schedule? Define Requirements Setup Define Requirements What are the premiums, if any associated with these shifts? Setup Are employees required to report all hours worked or only exceptions to Define Requirements normal work schedule? Does you company automatically deduct time for meals and /or breaks Define Requirements Is there a requirement to track hours associated with project tasks? Define Requirements What are the localization requirements beyond the seeded time accounting data on the Core Timecard form? Seeded values are Amount, Hourly Rate, Reason, Cost Center, Project, Task, Comments, and Multiple. Setup If meal and/or break time is deducted from work time, are there different rules Define Requirements for different classifications of employees? If meal and/or break time is deducted from work time, are the procedures documented? Get a copy. Setup Are there time clock round up rules? Setup If there are time clock round up rules, are there different rules for different Define Requirements classifications of employees? If there are time clock round up rules are they documented? Get a copy. Setup What is the intent of the time entry, only for payroll purposes or also job costing? Setup How/where will each time entry be costed? Setup For what type of payrolls is time entry to be recorded, monthly, weekly, biweekly and for all employees or just a certain population? Setup Will a weekly timecard suffice for all payrolls (recommended)? Setup What type of reporting is needed? Define Requirements Are employees working under the Davis-Bacon Act? Setup How many users are actually recording time? Setup How many levels of responsibilities are neededPayroll Manager, Reporting Only, Field Time entry, others? Setup Will time entry be hours only or will it be necessary to record hours and dollars. Setup Employee will be assigned a costing center within the HR record. Will there be a need to override the costing center for certain time entry? Define Requirements Are other types of miscellaneous expenses currently being captured on the Define Requirements timecard, i.e., meal reimbursement? If there are multiple holiday schedules, are they documented? Get a copy of documentation. How many different shifts does your enterprise operate? Include timing aspects of how and when time is collected and entered into the system. Include copies of time card/sheet if applicable. Are the skills/competencies managed by HR, line manager, employee or a combination? Explain. What are the roles within your training department?
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management
Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance
OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM
Payroll Management Payroll Management
Manage Time and Attendance Manage Time and Attendance
OTM OTM
Page 83

OBM Level II
Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management
OBM Level III

Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Process Payroll Process Payroll Process Payroll Process Payroll
Application
OTM OTM OTM OTM OTM OTM OTM OTM PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY/US PAY/US PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY/US PAY/US PAY HR PAY PAY PAY
Category
Define Requirements

Are any employees part of a Hospital, Law Enforcement or Firemen group? Are there business units in the states of Washington or Oregon?
Define Requirements Are there business units in the states of California? Define Requirements Are time cards going to Auto-Generated for entry by exception? Setup Are time cards going to be Manually entered? Setup Setup Setup Setup Business Process Reengineering Business Process Reengineering Business Process Reengineering Demographics How many terminated employees do you have? (FTE, if applicable) Demographics How many pension employees do you have? (FTE, if applicable) Demographics How many dependent employees do you have? (FTE, if applicable) Demographics How many non-employees (Contractors)do you have? (FTE, if applicable) Demographics How many employees support your payroll department? Organizational Include a current payroll department organization chart. Organizational Is your payroll department centralized or decentralized? Organizational Organizational Organizational Organizational Business Process Reengineering Business Process Reengineering Business Process Reengineering Demographics How many terminated employees do you have? (FTE, if applicable) Demographics How many pension employees do you have? (FTE, if applicable) Demographics How many dependent employees do you have? (FTE, if applicable) Demographics How many non-employees (Contractors)do you have? (FTE, if applicable) Demographics How many employees support your payroll department? Organizational Include a current payroll department organization chart. Organizational Is your payroll department centralized or decentralized? Organizational Organizational Organizational Organizational Salary How do you maintain your Payroll data? Maintenance How do you audit your Payroll data? Audit Do you require reconciliation of payroll payments/ checks? Audit What are the components of costing in you organization? At what levels are you able to override each component of costing? What types of earnings do you track? (Regular Pay, Overtime, etc.) Do you submit multiple worksite reporting? How does this compare to the HR Org structure? How do you calculate workers compensation liability? What are the components of costing in you organization? At what levels are you able to override each component of costing? Which operations/processes do you want to streamline for Payroll? Which operations/processes do you want to eliminate for Payroll? Are there any time-intensive Payroll operations/processes that need to be addressed? How many active employees do you have? (FTE, if applicable) Do you submit multiple worksite reporting? How does this compare to the HR Org structure? How do you calculate workers compensation liability? Are time cards going to be a mixture of Auto-Generated and Manually entered? What is the Premium Interaction Policy for shifts? Overtime then Shift or Shift then Overtime? Premium Eligibility Policy, who is eligible? Which operations/processes do you want to streamline for Payroll? Which operations/processes do you want to eliminate for Payroll? Are there any time-intensive Payroll operations/processes that need to be addressed? How many active employees do you have? (FTE, if applicable)

OBM Level II
Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management
OBM Level III

Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll
Application
PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY
Category
Validation Other Employee Maintenance Payroll Payroll

Do you review requirements for validation rules or dependencies? (i.e. specific payroll data to be valid only when certain values exist.) Do you currently use or plan to install an Interactive Voice Response (IVR) system for payroll? Walk through your current process of entering a new hire into your payroll system. Include timing aspects of how the new hire data is gathered, entered into the system and when the payroll is run. Walk through your current payroll processing cycle. What types of payroll frequencies?
Payroll What is the volume of employees per payroll? Payroll Payroll Payroll Do you pay in states requiring city or local taxing? Payroll What taxing methods are used? Payroll Payroll Payroll Do you pay and track pension employees? Payroll Payroll Payroll Do you have any seasonal employees? Payroll What is your turnover rate? Payroll Are salary increases done mid-pay? Payroll What is the percent of salary employees vs. hourly employees? Payroll Payroll Payroll Payroll Payroll Payroll Is your overtime calculation standard? Payroll Do you process any garnishments? (Volume?) Payroll How many different types of deductions are currently set up on your system? Payroll What kinds of deductions are currently set up on your system? Payroll What are the different deduction frequencies currently set up on your system? Payroll How are deductions entered? Payroll How many different payment types are currently set up on your system? Payroll What kinds of payment types are currently set up on your system? Payroll What is the frequency payment types are currently set up on your system? Payroll How are they entered? Payroll Do you process any shift differentials? Payroll Do you process any bonuses? Payroll Whats the calculation? Payroll Frequency? Payroll Do you pay commissioned employees? Payroll Do you have salary employees that have split their salary between multiple cost centers? Do you have any special pay processing requirements? What level of detail would you require for retroactive calculations? (by payroll, lump sum, by earning) Do you have a need for mass rate increases? Do they need to be done retroactively? What types of standard hours are required? If you have unions, do you track any additional information than you would for a non-bargaining employee? Do you have employees working in different shifts? How are your employee statuss defined? (Ex. Active, on-leave, terminated, part-time, hourly, etc.) Are your employees automatically paid or time card required? Include timing aspects of deadlines, elapsed time of process during payroll, and any production down time due to pay processing. How many taxing entities do you have?

OBM Level II
Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management
OBM Level III

Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll
Application
PAY PAY PAY PAY PAY PAY
Category
Payroll

Do you do split week processing? What is the calculation? Is there a need for holiday pay to be automatically generated?
Payroll Is there special processing required for holiday/PTO, etc. Payroll Are there different groups of employees that receive different holidays? Payroll Do you do tip processing? Payroll Do you pay 3rd party sick pay? Payroll What kind of taxable perqs do you process (i.e. company car, company plane, awards, contest, prizes, merchandise, employee discount, relocation)?
Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management
Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll
PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY HR PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY
Payroll What kind of balances are kept? Payroll Do you need to pay annuities, profit sharing distributions, etc.? Payroll How much historical data do you currently have? Payroll What types of data require history? Payroll What is your purge criteria? Payroll What is your check format like? Is it the same for all employees? Payroll What type of auditing do you require? Payroll Interfaces Interfaces Are the other systems Oracle systems? Interfaces What outside vendors do you interface to? Interfaces Do you process an ACH tape for direct deposits? Interfaces Do you receive a bank tape/file for reconciliation? Interfaces Do you have other non-ACH deposits? Interfaces Do you currently use a labor distribution system? Labor Distribution Is it part of the payroll system you currently use? Labor Distribution Describe its structure. Labor Distribution What other systems does labor distribution interface with? Labor Distribution What types of earnings do you track? (Regular Pay, Overtime, etc.) Salary How do you maintain your Payroll data? Maintenance How do you audit your Payroll data? Audit Do you require reconciliation of payroll payments/ checks? Audit Validation Other Employee Maintenance Payroll Payroll What types of payroll frequencies? Payroll What is the volume of employees per payroll? Payroll Payroll Payroll Do you pay in states requiring city or local taxing? Payroll What taxing methods are used? Payroll Include timing aspects of deadlines, elapsed time of process during payroll, and any production down time due to pay processing. How many taxing entities do you have? Do you review requirements for validation rules or dependencies? (i.e. specific payroll data to be valid only when certain values exist.) Do you currently use or plan to install an Interactive Voice Response (IVR) system for payroll? Walk through your current process of entering a new hire into your payroll system. Include timing aspects of how the new hire data is gathered, entered into the system and when the payroll is run. Walk through your current payroll processing cycle. What other systems do you interface to? (General ledger, personnel, benefits, etc.) In what medium does the interface occur?
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OBM Level II
Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management
OBM Level III

Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll
Application
PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY
Category
Payroll Payroll

How are your employee statuss defined? (Ex. Active, on-leave, terminated, part-time, hourly, etc.) Are your employees automatically paid or time card required? Do you pay and track pension employees?
Payroll Payroll Payroll Do you have any seasonal employees? Payroll What is your turnover rate? Payroll Are salary increases done mid-pay? Payroll What is the percent of salary employees vs. hourly employees? Payroll Payroll Payroll Payroll Payroll Payroll Is your overtime calculation standard? Payroll Do you process any garnishments? (Volume?) Payroll How many different types of deductions are currently set up on your system? Payroll What kinds of deductions are currently set up on your system? Payroll What are the different deduction frequencies currently set up on your system? Payroll How are deductions entered? Payroll How many different payment types are currently set up on your system? Payroll What kinds of payment types are currently set up on your system? Payroll What is the frequency payment types are currently set up on your system? Payroll How are they entered? Payroll Do you process any bonuses? Payroll Whats the calculation? Payroll Frequency? Payroll Do you pay commissioned employees? Payroll Do you do split week processing? What is the calculation? Payroll Is there a need for holiday pay to be automatically generated? Payroll Is there special processing required for holiday/PTO, etc. Payroll Are there different groups of employees that receive different holidays? Payroll Do you do tip processing? Payroll Do you pay 3rd party sick pay? Payroll What kind of taxable perqs do you process (i.e. company car, company plane, awards, contest, prizes, merchandise, employee discount, relocation)? Do you have salary employees that have split their salary between multiple cost centers? Do you have any special pay processing requirements? What level of detail would you require for retroactive calculations? (by payroll, lump sum, by earning) Do you have a need for mass rate increases? Do they need to be done retroactively? What types of standard hours are required? If you have unions, do you track any additional information than you would for a non-bargaining employee? Do you have employees working in different shifts?
Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management
Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll
PAY PAY PAY PAY PAY PAY
Payroll What kind of balances are kept? Payroll Do you need to pay annuities, profit sharing distributions, etc.? Payroll How much historical data do you currently have? Payroll What types of data require history? Payroll What is your purge criteria? Payroll
Page 87

OBM Level II
Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing
OBM Level III

Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Manage Selection Manage Selection Manage Selection Manage Selection Manage Selection Manage Selection Manage Selection Manage Selection Manage Selection Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions
Application
PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR HR HR HR HR HR HR HR HR HR HR HR HR HR HR
Category
Payroll

What is your check format like? Is it the same for all employees? What type of auditing do you require?
Payroll Interfaces Interfaces Are the other systems Oracle systems? Interfaces What outside vendors do you interface to? Interfaces Do you process an ACH tape for direct deposits? Interfaces Do you receive a bank tape/file for reconciliation? Interfaces Do you have other non-ACH deposits? Interfaces Do you currently use a labor distribution system? Labor Distribution Is it part of the payroll system you currently use? Labor Distribution Describe its structure. Labor Distribution What other systems does labor distribution interface with? Labor Distribution Suitability Matching (LMDA only) Suitability Matching (LMDA only) Candidate Offer Candidate Offer Candidate Offer Define a new offer profile Candidate Offer Define the categories Candidate Offer Define the questions Candidate Offer Define the Advanced Options for the profile Candidate Offer Apply for a Job Apply for a Job Apply for a Job Apply for a Job How are job grades structured? Position How do you track headcounts? (by bodies, positions/jobs?) Position What budgeting data do you need to maintain? Position Define your requisition process General New Hires New Hires New Hires New Hires How do you handle open positions? New Hires How are job grades structured? Position How do you track headcounts? (by bodies, positions/jobs?) Position What budgeting data do you need to maintain? Position Define your requisition process General New Hires What event triggers a requisition in your organization? (Department request, departure of an incumbent, etc.) What event triggers a requisition in your organization? (Department request, departure of an incumbent, etc.) Is there an approval process to initiate a requisition? (budget available, management sign-off, etc.) Please list details of pertinent information involved in the approval process, such as approval steps, authorizations, etc. Do you attach a budget to your positions? If employees are allowed to apply for internal jobs, does the application need to be approved? If yes, by whom? Who is assigned as the recruiter? Note: This module is only available if job requisition is setup in base HR application. Will employees be allowed to apply for internal jobs? Will managers be given access to find employees and/or applicants for work opportunity? Have competencies and requirements already been defined? Create all the questions required for the profile as generic offer questions that can be included in any offer profile. Create all the question categories required for the profile as generic question categories that can be included in any offer profile. Set up a new Candidate Offer Profile What other systems do you interface to? (General ledger, personnel, benefits, etc.) In what medium does the interface occur?

OBM Level II
Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation
OBM Level III

Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Selection Manage Selection Process New Employees Process New Employees Process New Employees Process New Employees Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Administrate Benefits Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation
Application
HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR
Category
New Hires New Hires New Hires

Is there an approval process to initiate a requisition? (budget available, management sign-off, etc.) Please list details of pertinent information involved in the approval process, such as approval steps, authorizations, etc. Do you attach a budget to your positions? How do you handle open positions?
New Hires How are interviews scheduled? New Hires How are interviews scheduled? New Hires When is the system updated in the new hire process? New Hires How does the system update affect other departments? (Payroll, Benefits) New Hires When is the system updated in the new hire process? New Hires How does the system update affect other departments? (Payroll, Benefits) New Hires New Hires New Hires New Hires How is the data gathered in the new hire process? New Hires New Hires New Hires New Hires How is the data gathered in the new hire process? New Hires What are your deferred comp plan requirements? General Do you administer salary/hourly step and ranges? Salary How does your system handle salary/hourly step and ranges? Salary How is the salary portion of your union contracts administered? Salary When are your negotiation periods? Salary Do you do any salary impact studies during your negotiations? Salary Do you have a point-based weighting salary system? (i.e. HAY) Salary How is your point-based weighting salary system tracked on your system? Salary Salary Salary Salary Concerning your forecasting requirements, do you do any workforce analysis reporting ? (budgets, job reduction, right-sizing, union negotiations, etc.) What timing factors are involved in your salary and performance review process (Yearly, quarterly, probationary?) Explain the processes involved in your salary and performance review process? What factors are involved in establishing a salary increase? What type of recruiting activities occur? (Ad placement, interview scheduling, background checks, etc.) Do you track any information on your system concerning the interview? (Interview notes, comments, etc.) What information is tracked from the application or resume? What type of recruiting activities occur? (Ad placement, interview scheduling, background checks, etc.) Do you track any information on your system concerning the interview? (Interview notes, comments, etc.) What information is tracked from the application or resume?
Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation
Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation
HR HR HR HR HR HR HR HR HR HR HR
Salary Salary Salary How does your system handle salary/hourly step and ranges? Salary How is the salary portion of your union contracts administered? Salary When are your negotiation periods? Salary Do you do any salary impact studies during your negotiations? Salary Do you have a point-based weighting salary system? (i.e. HAY) Salary How is your point-based weighting salary system tracked on your system? Salary Salary Salary What timing factors are involved in your salary and performance review process (Yearly, quarterly, probationary?) Explain the processes involved in your salary and performance review process? Concerning your forecasting requirements, do you do any compensation analysis? (budgets, union negotiations, etc.) Do you administer salary/hourly step and ranges?
Page 89

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
OBM Level II
Total Compensation
OBM Level III

Administrate Compensation
Application
HR
Category
Salary

What factors are involved in establishing a salary increase? Concerning your forecasting requirements, do you do any workforce analysis reporting ? (budgets, job reduction, right-sizing, union negotiations, etc.)
Total Compensation Total Compensation
Administrate Compensation Administrate Compensation
HR HR
Salary Salary Concerning your forecasting requirements, do you do any compensation analysis? (budgets, union negotiations, etc.) What types of benefit plans do you offer? List all the different benefits offered by your organization(s) (i.e. Health and welfare, defined contribution, defined benefit, spending accounts, flexible benefits) What is the current or planned effective date of each benefit plan?
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation
Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits
OAB OAB OAB OAB OAB OAB OAB OAB
Benefits Benefits Who are the carriers for each benefit plan? Benefits Benefits Benefits Benefits Benefits Benefits How are benefit costs/price tags calculated and stored? (Employee costs, employer costs, etc.) Describe the rounding rules used and at what levels rounding is applied. Describe how the benefit costs/price tags may vary based on factors or coverages. Describe the rounding rules used and at what levels rounding is applied. Describe how a participant may determine the use of any unused flex plan credits. (I.e. benefit pools, taken as taxable income, rolled into 401(k) ...) What are the employee eligibility factors? (company, location, union association, salary, job code) Are they variable? What are the dependent eligibility rules? (types of dependents and any restrictions or coverage differences) What are the beneficiary eligibility rules? What are the rules regarding allocation amounts or percentages? What are the participation rules? What is the waiting period or grandfather rules? What are your deferred compensation/savings plan requirements?
Total Compensation
Administrate Benefits
OAB
Benefits
Total Compensation
OAB
Benefits
Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation
Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits
OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB
Benefits Do you require batch enrollment and administration processes? Benefits Benefits Benefits Benefits Benefits Benefits How is eligibility to your benefit plans determined? Benefits Are there waiting periods for your benefit plans? Benefits Benefits Benefits When is your open enrollment period? Benefits How do you handle suspended and interim enrollments? Benefits Do you require Web access for participant enrollments? Benefits Do you require IVR access for participant enrollments? Benefits Do you require the ability to model employee eligibility for life event changes? Benefits Benefits Benefits How are the enrollment periods for life event determined? Benefits Are the enrollment rules based on life events? Benefits How are your life events defined? Benefits Benefits How do you handle detection of life events? Do you require automatic life event detection and administration? What are the continuing eligibility rules for leave of absence, long term disability, short term disability? Are there any changes in the cost of the benefit? How is the money collected if the participant is not receiving a paycheck? How do you handle benefit elections for active employees vs. COBRA participants? Are the eligibility/participation rules based on life events? Are there any minimum or maximum required periods of enrollment for the plans or options? What are the enrollment criteria for your benefit plans? What are the periodic benefit communication requirements to the participants? What are the benefit communication requirements to the participants based on life events? Do you require automation of the communication requirements? What are the periodic internal/external reporting requirements for the benefit programs? What are the data interfaces for each carrier for the benefit plans?
(HR) Human Resource Management
Total Compensation
OAB
Benefits

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
OBM Level II
Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation
OBM Level III

Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits
Application
OAB OAB OAB OAB OAB OAB OAB OAB OAB
Category
Benefits Benefits Benefits

What are the termination/coverage end rules for active employee with a terminated benefit? What are the termination/coverage end rules for dependent terminated from a benefit? What are the termination/coverage end rules for terminated active employee? What are the termination/coverage end rules for death?
Benefits What are the termination/coverage end rules for transfers? Benefits Which benefit plans are extended through COBRA? Benefits Benefits Benefits Benefits What are the termination/coverage end rules for terminated COBRA participant? What are the allowed changes for COBRA participants vs. active employees? (Such as changing dependent status, changing plans (adding/terminating/changing), or changing coverage amounts) How do you handle claims administration processing for plan reimbursements? (I.e. for flexible spending accounts, plans with reimbursable goods and services) What types of benefit plans do you offer? List all the different benefits offered by your organization(s) (i.e. Health and welfare, defined contribution, defined benefit, spending accounts, flexible benefits) Which benefit plans are extended after termination outside of COBRA? (I.e. retiree medical) How do you handle COBRA administration?
Total Compensation
OAB
Benefits
Total Compensation
OAB
Benefits
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management
Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation
Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits
HR HR HR HR HR HR HR HR HR HR HR OAB OAB
Benefits How is eligibility to your benefit plans determined? Benefits Are there waiting periods for your benefit plans? Benefits What are the criteria for your benefit plans? Benefits When is your open enrollment period? Benefits How do you handle interim enrollments? Benefits How do you handle COBRA? Benefits Benefits Benefits Who are the carriers for this benefit plan? Benefits Benefits Benefits Benefits What are the dependent eligibility factors? (types of dependents and any restrictions or coverage differences) What are the continuing eligibility rules for leave of absence, long term disability, short term disability? Are there any changes in the cost of the benefit while on a leave of absence, long term disability, short term disability? How is the money collected if the participant is not receiving a paycheck while on a leave of absence, long term disability, short term disability? What are the termination rules for active employee with a terminated benefit? How are benefit costs/price tags calculated and stored? (Employee costs, employer costs, etc.) Describe the rounding rules used. What is the current or planned effective date of the benefit plan?
Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits
Benefits Benefits What are the termination rules for dependent terminated from a benefit? Benefits What are the termination rules for terminated active employee? Benefits What are the termination rules for death? Benefits What are the termination rules for transfers? Benefits What are the termination rules for terminated COBRA participant? Benefits Benefits Benefits Benefits Benefits How do you handle benefit elections for active employees vs. COBRA participants? What are the allowed changes for COBRA participants vs. active employees? (Such as changing dependent status, changing plans (adding/terminating/changing), or changing coverage amounts) What are the employee eligibility factors? (company, location, union association, salary, job code) What are the Beneficiary eligibility rules? What are the rules regarding allocation amounts or percentages? What are the participation rules? What is the waiting period or grandfather rules? What are your deferred comp plan requirements?
Total Compensation Total Compensation
Administrate Benefits Administrate Benefits
HR HR
Benefits Benefits

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management
OBM Level II
OBM Level III
Application
Category

What types of benefit plans do you offer? List all the different benefits offered by your organization(s) (i.e. Health and welfare, defined contribution, defined benefit, spending accounts, flexible benefits)
Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation
Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits
HR HR HR HR HR HR HR HR HR HR HR OAB OAB
Benefits How is eligibility to your benefit plans determined? Benefits Are there waiting periods for your benefit plans? Benefits What are the criteria for your benefit plans? Benefits When is your open enrollment period? Benefits How do you handle interim enrollments? Benefits How do you handle COBRA? Benefits Benefits Benefits Who are the carriers for this benefit plan? Benefits Benefits Benefits Benefits What are the dependent eligibility factors? (types of dependents and any restrictions or coverage differences) What are the continuing eligibility rules for leave of absence, long term disability, short term disability? Are there any changes in the cost of the benefit while on a leave of absence, long term disability, short term disability? How is the money collected if the participant is not receiving a paycheck while on a leave of absence, long term disability, short term disability? What are the termination rules for active employee with a terminated benefit? How are benefit costs/price tags calculated and stored? (Employee costs, employer costs, etc.) Describe the rounding rules used. What is the current or planned effective date of the benefit plan?
Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits
Benefits Benefits What are the termination rules for dependent terminated from a benefit? Benefits What are the termination rules for terminated active employee? Benefits What are the termination rules for death? Benefits What are the termination rules for transfers? Benefits What are the termination rules for terminated COBRA participant? Benefits Benefits Benefits Benefits Benefits How do you handle benefit elections for active employees vs. COBRA participants? What are the allowed changes for COBRA participants vs. active employees? (Such as changing dependent status, changing plans (adding/terminating/changing), or changing coverage amounts) What are the employee eligibility factors? (company, location, union association, salary, job code) Can you present us your executive marketing plan? How do you differentiate yourself from your competition? What are the Beneficiary eligibility rules? What are the rules regarding allocation amounts or percentages? What are the participation rules? What is the waiting period or grandfather rules? What are your deferred comp plan requirements?
Total Compensation Total Compensation Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis
Administrate Benefits Administrate Benefits Perform Market Research Perform Market Research Perform Market Research Perform Market Research Perform Market Research Perform Market Research Perform Market Research Perform Market Research Perform Market Research
HR HR Marketing Online General Marketing Online Marketing Online General General General General Marketing Online
Benefits Benefits General Company
How many different types of products or services do you currently have? Product How often do you introduce new products/services? Product What is the companies position/mission? Company Company Company Where will the growth come from? Company Who do you generally sell to? Product HW & SW Environment HW & SW Environment HW & SW Environment Can you provide information flow schematics of the data passed/required between marketing and other connected/interfaced systems? (e.g. Project Accounting) Can you provide us with a flow diagram of connectivity between the marketing and the core business application? How do you see the new application resolving your current deficiencies/issues? What is the organizational structure of your company? (e.g. entities, departments, regions) What type of growth are you projecting?
(MK) Marketing Management (MK) Marketing Management
Marketing Audit Marketing Audit Marketing Audit
Internal Environment Audit Internal Environment Audit Internal Environment Audit
Marketing Online Marketing Online Marketing Online
(MK) Marketing Management
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(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management
OBM Level II
Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
OBM Level III

Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online
Category
HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment Closed Loop Marketing Audit Closed Loop Marketing Audit

Is there an existing entity relationship (E-R) diagram of the current marketing application? What are your requirements for importing and exporting data from marketing? What database are you using? What ERP apps do you have installed currently? Whose? Version? What hardware do you run? What historical marketing information do you currently maintain? What is your current Marketing Application What type of information is exchanged between the current marketing application and your other systems/processes? Describe how you measure campaign effectiveness. How do you currently audit your marketing activities? How do you measure the response to a campaign? What are your audit requirements for the future? Are there any time-intensive marketing processes that need to be addressed?
General Miscellaneous Miscellaneous Security Security Security International Do you need to support multiple currencies? International Do you need to support multiple date, address and name formats? International Do you need to support multiple organizations within the same country? International Do you operate in multiple countries? International Is there an existing diagram of the current marketing processes? General What are business areas within marketing that are targeted for improvement? General Miscellaneous General General General General What is the reason for purchasing/upgrading to this Oracle Marketing Application? What is the total number of users that will have access to the Marketing application? How many of those are using the application simultaneously? What manual operations/processes do you need to automate? What are requirements coming from the creative side of the marketing department? What are the main jobs/responsibilities you have in your marketing department? What are the main marketing tasks you perform in your marketing department? What is the purpose of the relevant sales and marketing system/processes? Do you have security requirements on who can enter data for marketing? (e.g. by responsibility, by company, by cost center) Do you need multiple language support? Do you have documentation on your current system security requirement for marketing? Do you have security reports on who can run Marketing reports? Do you currently use or plan to use outbound ecommerce marketing campaigns? Do you currently use or plan to use outbound telemarketing campaigns?
(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Strategic Marketing Strategic Marketing Strategic Marketing
Marketing Online Marketing Online Marketing Online Marketing Online General Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online
General General What role does the marketing department play in sales forecasting? Miscellaneous What word processing package do your users use? Miscellaneous HW & SW Environment General Which of these business areas are of highest priority? General Budgeting Budgeting Budgeting Describe the approval processes for marketing budget within the organization? describe the budgeting process for marketing activities e.g campaigns and events Describe the campaign budget process What would happen if you waited 6 months? Which marketing operations/processes do you want to eliminate?
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(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management
OBM Level II
Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Product / Service Strategy Product / Service Strategy Product / Service Strategy Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution
Application
Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online General Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online General General Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online/Sales Marketing Online/ Inventory Marketing Online iMarketing Marketing Online/Sales Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online/ Inventory Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online / MES Marketing Online
Category
Customers General Budgeting Closed Loop Marketing Closed Loop Marketing Closed Loop Marketing Campaign

Describe the customer data model that is currently used by the organization. Describe the geographical distribution of your business and/or employees present and future. Describe the movement of funds between budgets. Do you perform a break-even analysis for marketing activities? Do you perform a P&L analysis for products or clients where marketing costs have to be factored in? Do you use any Oracle Applications such as Oracle Call Center, Oracle TeleSales or Oracle iStore to capture orders? How are the campaign costs to be tracked and at what level of breakdown? How big is the company? (Revenue, employees)
Company How big is your marketing department? (# of employees, budget)? General Closed Loop Marketing Budgeting General Closed Loop Marketing Company What industry is your company in? Company What do you sell? Product What is the price point of your products/services? Product What is your future product strategy? Product How are the campaigns' objectives to be measured or quantified Campaigns How is the effectiveness of campaigns managed Campaigns Campaigns Miscellaneous How visible should campaigns be to the rest of the marketing org? Campaigns Describe your business process for sending a letter or collateral to a contact? Literature Fulfillment Do you have collateral organized in kits? Literature Fulfillment Do you market on the web? Miscellaneous Do you plan to have affiliate sites ? eCommerce: Affiliate Do you send collateral based on answers from mail or phone questionnaires? Literature Fulfillment Do you use hard and soft collateral? Literature Fulfillment Do you use version control for collateral? Literature Fulfillment Closed Loop Marketing Closed Loop Marketing Closed Loop Marketing Literature Fulfillment Closed Loop Marketing List Management How is collateral currently processed (in-house, fulfillment house etc.) ? Literature Fulfillment How is collateral fulfilled by the organization, describe the scenarios Collateral Collateral Campaign How is marketing collateral managed by the organization, physically and electronically How many campaigns do you run simultaneously? How do you capture the actual cost for a marketing campaign? How do you assign captured revenue data to campaigns and promotions? How do you capture revenue data for a campaign or a promotion? How do you currently inventory your collateral? How do you currently track cost and effectiveness of a promotion? How do you currently track responses to a list (or to a campaign in general)? How many types of campaigns does the organization manage and what are the key information components of each type How visible should campaigns be to the rest of the marketing org? How is your marketing department structured (centralized for the whole company or decentralized for SBU's)? What applications do you use to capture orders? What does your company do? How do you capture orders (mail-order, phone, web, salesforce)? How is the marketing budget apportioned across multiple organizations?

(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management
OBM Level II
Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing
OBM Level III

Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Planning Campaign Planning
Application
Marketing Online Marketing Online / MES Marketing Online / MES iMarketing iMarketing iMarketing Marketing Online iMarketing Marketing Online iMarketing iMarketing Marketing Online/Sales Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online
Category
Campaign

How many campaigns do you launch a year? How should collateral be categorized
Collateral How should the marketing department be notified of new collateral Collateral eCommerce: Profiling eCommerce: Profiling How will profile information be used in your online storefront ? How will profile information be used in your retail stores ?
Tactical Marketing
Campaign Planning
Marketing Online
What revenue-sharing arrangements will you have with affiliates ? eCommerce: Affiliate What application do you currently use to communicate/share information Marketing PM during the campaign/promotion planning/execution? Functionality What content-sharing arrangements will you have with affiliates ? eCommerce: Affiliate What is the mechanism to assign the captured marketing cost to Closed Loop tasks/activities and ultimately to products and/or sales? Marketing What personalization requirements do you have for customers arriving from eCommerce: Affiliate affiliate sites ? What requirement does your marketing department have for profiling eCommerce: customers ? Profiling Who in your organization will require the ability to request that a letter or Literature Fulfillment collateral be sent? Are marketing reporting requirements standard across the enterprise, for example subsidiaries? Reporting Are there any requirements for on-line (softcopy) distribution and/or remote location printing for marketing reports? Reporting How do you manage the update of marketing report's distribution list? Reporting How granular do you report on communication channels and media? (e.g. track cost and revenue) Reporting How granular do you report on geographical segments/attributes? Reporting How granular do you report on target market segments? Reporting How often do you check/recalculate the objectives of a campaign? Closed Loop Marketing Provide examples of each report including: Source, user, frequency, main reporting parameters, purpose, # of copies! Reporting What are the objectives you use to judge the performance of a campaign? Closed Loop (e.g. ROI, Revenue etc.) Marketing What business performance statistics do you monitor for marketing? Reporting What is the criteria for determining who should receive a copy of any marketing reports? Reporting What reports are grouped together on a regular basis and printed in one print run? Reporting What units do you use to measure the above marketing objectives ($'s, time, Closed Loop units etc.)? Marketing Who receives a copy of marketing reports? Reporting Can promotions be accumulated? (e.g. a 5 % promotion coupled with another 2 % promotion results in a 7 % promotion) Promotion Do you currently have a promotion database which stores all your historical promotion data? Promotion Do you currently use an application that manages the flow/management (sequence of steps) of a promotion such as workflow or project management software? Promotion Do you currently use an application that manages the flow/management (sequence of steps) of a campaign such as a workflow tool or project management software? Do you currently use coupons or gift certificates?
(MK) Marketing Management (MK) Marketing Management
Tactical Marketing Tactical Marketing
Campaign Planning Campaign Planning
Marketing Online Marketing Online
Campaign Promotion
Do you have a document that depicts how your campaigns are hierarchically structured (main campaign, child campaign, promotions etc.)? (MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Campaign Do you have a document that depicts the general project management processes/policies you use to create and execute a campaign? (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Campaign Campaign Segmentation Segmentation Promotion Campaign Do you have a document that depicts the hierarchy of your communication channels and media? Do you have a document that depicts the hierarchy of your geographical segmentation? Do you have a document that depicts the hierarchy of your target market segments? Do you have a list of promotion types you use? (e.g. % discount, early bird, buy one get one etc.) Do you have a process flow that depicts the creation and management of campaigns?

(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management
OBM Level II
Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing
OBM Level III

Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning
Application
Marketing Online iMarketing Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online iMarketing
Category
Promotion Promotion

Do you have a process flow that depicts the creation and management of promotions? Do you have a requirement to use advertisments to earn revenue ? How do you classify promotions? (e.g. by client, product, geography etc.)
Promotion How granular do you segment your marketing activities geographically? Segmentation Segmentation Campaign Promotion Promotion How many promotions do you typically run during a fiscal year? Promotion How many sub campaigns does a campaign usually have? Campaign How will your online campaigns be affected by your retail campaigns ? Promotion What advertising/promotional medium are commonly used? For each medium, list the various vendors that are used by the marketing org that provide these medium. What are the criteria/logic you use to decide which promotion you run at what time for which products? What are the statuses a campaign can be in? (New, Approved, Canceled) etc. What are the statuses a promotion can be in? (New, Approved, Canceled) etc. What attributes do you capture/track for a single campaign process step? (e.g. priority, weight, start & end dates, dependencies etc.) ? What is the current campaign and promotion approval process? What is the process of determining the success of a promotion? How granular do you segment your target markets and what are those segments? How granular to you plan your communication efforts in terms of channels and media? How is the general marketplace reached, describe the broadcasting strategies used. How many promotions do you run simultaneously?
(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management
Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing
Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning & Campaign Execution Execute Campaigns Execute Campaigns Execute Campaigns Execute Campaigns Execute Campaigns Execute Campaigns Execute Campaigns Execute Campaigns List Management List Management List Management List Management List Management List Management
Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online iMarketing iMarketing Marketing Online iMarketing iMarketing
Promotion Promotion Campaign Promotion Marketing PM Functionality Campaign Promotion
What is the unique identifier of a campaign? Campaign What kinds of offers do you plan to have on your online storefront ? Promotion Promotion Miscellaneous What metrics do you use for web-based campaigns ? Promotion What types of offers will be available on the web? Promotion Marketing PM Functionality Marketing Intelligence Marketing Intelligence Marketing Intelligence Marketing Intelligence Marketing Intelligence Marketing Intelligence Marketing Intelligence Marketing Intelligence List Management Describe the process of cleaning and de-douping and sorting the lists? (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online List Management List Management List Management Do you use Oracle Discoverer? List Management List Management For each criteria used to generate a list, what customer data is commonly extracted when creating the list eg. address, tel, email? Do you generate the lists from an internal DWH or do you buy a list from an external source? Do you have a document depicting the de-douping rules? Do you currently use project management software to manage marketing activities? (e.g. track, assign and report on responsibilities / tasks / dependencies / timing / cost capturing / critical paths)? How is "newly acquired" customers defined How is performance of marketing initiatives (eg campaigns) measured How is the data for KPI captured How is the sales cycle time measured and how can this be tracked in the system What critical marketing indicators should be associated with alerts What constitutes a customer response What marketing KPI are used by the organization Where does the data to calculate the KPIs come from and how is it stored in the system Can you provide us with data mappings of the lists you currently use? What kinds of personalization requirements do you have for web-based commerce ? eg. recommendations, personalized ads What market research data do you purchase?
(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management
Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing
Marketing Online BIM BIM BIM BIM BIM BIM BIM BIM Marketing Online

(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management
OBM Level II
Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing
OBM Level III

List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management Manage Lists Manage Lists Manage Lists Manage Lists Marketing Communication Not identified Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns
Application
Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online
Category
List Management List Management List Management

How complex are your selection criteria of generating a list? Do you have examples? How do you currently judge the performance of a list? How do you ensure that a customer is not contacted more than once on the same marketing initiative. How do you ensure that a customer or prospect is not contacted too frequently? How do you generate a list of a reduced size (test list)? How is the customer database maintained in terms of integrity and freshness?
List Management List Management How is this criteria captured within the database? List Management If you generate the lists internally please describe the list generation process? List Management List Management List Management Who is responsible for generating, cleaning and de-douping lists? List Management Describe how 1 to 1 marketing may be operative in your marketing initiatives List Management List Management List Management List Management Closed Loop Marketing Closed Loop Marketing Describe how the customer database is to be segmented for marketing purposes How is imported list data to be treated in context to the rest of the customer database what constitutes a duplicate customer record How do you budget for campaigns or in other words how do you forecast the cost of a campaign? How do you forecast the revenue of a campaign? Describe the marketing demographics that the marketing organization tracks and uses How are marketing geographies determines and inter- related How are marketing geographies targeted for marketing initiatives If you use your internal DWH for list creation, which hardware and software platform do you use for your DWH? What criteria is normally used to define the lists to be generated?
Marketing Online How are responses from different marketing geographies tracked Marketing Online How is the customer/prospect to be contacts (email, fax, call) Marketing Online Marketing Online Marketing Online MES MES MES MES MES MES MES How should the publication of information be controlled MES What advertising/promotional medium are commonly used? For each medium, list the various vendors that are used by the marketing org that provide these medium. MES What perspective of audience should be considered when organizing information What responses from the customer/prospect should be tracked by the system What type of information should be managed by the organization How is the general marketplace reached, describe the broadcasting strategies used. How should Marketing demographics be tracked and maintained in the system How should marketing and sales, competitive information be organized for the organization How should marketing resources be organized in terms of sharing information , eg mailing lists How should obsolete information be managed
(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing not identified not identified not identified not identified not identified not identified
Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns not identified not identified not identified not identified not identified not identified
Marketing Online MES Marketing Online MES ALL ALL ALL ALL ALL ALL MES Security Security Security
Do you have security requirements on who can enter data for Inventory Accuracy? (e.g. by company? by cost center?) Do you have security reports on who can run Inventory Accuracy reports? (by company, by cost center etc.) Will there need to be terminal security for Inventory Accuracy? Do you run security reports on a regular basis for Inventory Accuracy?
Security Security Security Do you have documentation on your current system security requirements for Inventory Accuracy? Map each GL user to a menu structure. Will any new ones need to be created for Inventory Accuracy? Do you review requirements for validation rules, allowing certain Inventory Accuracy accounts to be valid with only certain other values.
(MM) Materials Management
not identified
not identified
ALL
Validation

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
OBM Level II
not identified not identified not identified not identified not identified not identified not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping
OBM Level III

not identified not identified not identified not identified not identified not identified not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified
Application
Category

Do you have security requirements on who can enter data for Material Handling? (e.g. by company? by cost center?) Do you have security reports on who can run Material Handling reports? (by company, by cost center etc.) Will there need to be terminal security for Material Handling? Do you run security reports on a regular basis for Material Handling?
Not module specific Security Not module specific Security Not module specific Security Not module specific Security Not module specific Security Not module specific Security Not module specific Validation Not module specific Policies
Do you have documentation on your current system security requirements for Material Handling? Map each GL user to a menu structure. Will any new ones need to be created for Material Handling? Do you review requirements for validation rules, allowing certain Material Handling accounts to be valid with only certain other values. How many plants are there in your organization? Do you have inventory at Suppliers for outside processing?
Not module specific Policies Not module specific Policies Not module specific Policies Which operations/processes do you want to streamline for Material Handling? Not module specific Policies Which operations/processes do you want to eliminate for Material Handling? Not module specific Policies Not module specific Policies ALL INV INV ALL ALL ALL ALL OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE Policies Do you conduct periodic cycle counts? Policies Do you conduct periodic wall-to-wall physical inventories? Policies How do you audit your Inventory Accuracy data? Policies Policies Policies Policies Shipping Quality Picking Do you pick based on carriers, departures, deliveries, customers, or ship to's? Picking Picking Picking Picking If yes, how do you create the customer documentation? Shipping Will you be having carriers validate trips stops for each delivery leg? Shipment Release Will you be using the internet for validating customer deliveries? Shipment Release Do you have a separate warehouse location (on and off the system) to denote staged shipments? If yes, what document authorizes the transfer? Do you print packing slips? Are they global packing slips? Please explain and show an example. Do you use containers for packing ordered items for customers? Do they require a seal? Do you use pick slip grouping? Are there any time-intensive Inventory Accuracy operations/processes that need to be addressed? Do sase customers require capsulate order shipments? Is this managed by the Pick List issue? Do you keep statistics on outgoing quality? If so - please elaborate on setup and usage. Do you pack multiple customer orders together? Please explain. Which operations/processes do you want to streamline for Inventory Accuracy? Which operations/processes do you want to eliminate for Inventory Accuracy? Are there any time-intensive Material Handling operations/processes that need to be addressed? How do you maintain your Inventory Accuracy data? How do you maintain your Material Handling data? Do you use receipt travelers, shop packets, etc. ? How do you audit your Material Handling data?
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping
Pick and Stage Sales Orders Pick and Stage Sales Orders Pick and Stage Sales Orders Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists
INV, OM OM, SE OM, SE INV, OM OM, SE OM, SE OM, SE OM, SE OM, SE
Shipping Shipping Shipping Are the Pick Lists printed from Open Sales Orders? Shipping Do you need the Pick List to print in the Shipping Department? Picking Who issues the Pick List to the Warehouse? Picking How many orders do you pick release on a peak day? Peak Statistics Backorders Shipment Release Do you generate separate picklists for backordered product? If so please elaborate on the setup and process. Do you ever reprint pick lists? If so please elaborate on the setup and process. Do you pull finished goods for shipment based on the Pick List? If not, from what document? Do you stage shipments by carrier? by route? by Customer?
Page 98

(MM) Materials Management (MM) Materials Management (MM) Materials Management
OBM Level II
Picking and Shipping Picking and Shipping Picking and Shipping
OBM Level III

Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists
Application
OM, SE OM, SE OM, SE
Category
Shipment Release Shipment Release Shipment Release

Do you specify the order in which eligible picking lines are released during the pick release process? If so please elaborate on the setup and process. How do you arrange an order on a shipping release or pick list? (location, shipper, date, etc.). If applicable, what criteria do you use to group released picking lines onto a pick slip? If applicable, what sales order attributes are considered in prioritizing the releasing of eligible picking lines? Ex. Order number, schedule date etc. What is the average number of picking lines per order?
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping
Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Ship Miscellaneous Shipments Ship Miscellaneous Shipments Ship Miscellaneous Shipments Ship Miscellaneous Shipments Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders
OM, SE OM, SE OM, SE OM, SE OM, SE INV, OM OM, SE OM, SE OM, SE INV, OM INV, OM INV, OE OE OE OM OE NS OM, SE OM, SE OM, SE OM, SE INV, OE OE INV, OE INV, OE OM, SE OM, SE
Shipment Release Shipment Release What specific information do you require to print on a pick slip? Shipment Release What triggers the release of orders for shipment? Shipment Release What type of documents do you use when picking the shipments? Shipment Release Do you ship RMA replacement inventory to Customers? Shipping Do you ship inventory to other internal plants or sales offices? Shipping Do you ship inventory to Suppliers for outside processing? Shipping Do you ship Service repairs back to customers? Shipping If yes, how do you create the customs documentation? Shipping Shipping Order Taking Order Taking Order Taking How may shipments per month? Peak Statistics Order Taking Exception Handling Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Peak Statistics Please describe how you ship replacement product? Return Shipment Return Shipment Shipment Release Quality Does the return shipment reference the original Sales Order? If so how is the reference made? Do you consolidate shipments in those locations? If so please elaborate on the setup and process. Do you have a shipping quality assurance function? If so - please elaborate on setup and usage. Do you have custom international shipping documents? If so - please elaborate on setup and usage. Please provide SASE examples and identify what information is required on international shipping documents. Do you have special procedures for international shipments? If so please describe the setup and processing. Do you have specific locations for specific shipments? If so please elaborate on the setup and process. Do you measure confirmation to actual shipment? If so please describe the setup and processing. Do you need under and over shipment tolerances? by Customer, by item, by Customer-item? Do you or your customers allow partial shipments? Or, do you ship complete only? If so please elaborate on the setup and process. Do you record and batch update information about items picked and shipped using external sources such as bar-code readers? If so please elaborate on the process. Do you ship containers of finished goods where the shipment of the container fulfills multiple Sales Order lines? Are orders taken by one business unit which are then shipped from another business unit? Do you keep statistics on outgoing quality? If so - please elaborate on setup and usage. If applicable, to what extent do you backorder shipments of a delivery at ship confirm time? If applicable, to what extent do you calculate weight of a delivery at ship confirm time? If applicable, to what extent do you calculate volume of a delivery at ship confirm time? If applicable, to what extent do you calculate percentage fill of a delivery at ship confirm time? Do you confirm shipments before or after goods leave the dock? Please elaborate on how the process works. How many backorders do you process on a peak day? Do some customers require complete order shipments? Is this managed by the Pick List issue? Do you ship from multiple locations? If so please elaborate on setup and processing. How is the shipping location determined? (i.e. by geography or product availability? How is a backorder placed? Please elaborate on setup and processing.
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping
Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders
OM,SE,INV OM, SE OM, SE OM, SE OM, SE OM, SE
Documents Ship Confirmation Shipment Release Ship Confirmation Shipping Shipment Release
Picking and Shipping Picking and Shipping
Ship Sales Orders Ship Sales Orders
OM, SE OM, SE
Ship Confirmation Shipping
Page 99

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
OBM Level II
Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping
OBM Level III

Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders
Application
OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE
Category
Shipping Shipping Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Shipment Release

Do you ship to other countries? Does the Shipping Department enter the shipment on the system? If not, what document is given to data entry? Does your Company stage shipments? If so please describe the setup and processing. How do you default this information into shipment transactions or how would you like it to default in? How many locations do you ship from? If applicable, to what extent do you backorder departures at ship confirm time? If applicable, to what extent do you calculate percentage fill of the departure at ship confirm time? If applicable, to what extent do you calculate volume of the departure at ship confirm time? If applicable, what specific information do you collect? Ex. Picked & shipped quantities, freight charges etc. If one warehouse does not have sufficient goods for the order, do you transfer goods from other warehouses? What information do you store to default into shipment transactions or what information do you redundantly key into shipment transactions and would like to default in? Ex. Item weight, as, etc. What specific information do you require to print on a pack slip?
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection
Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods
OM, SE OM, SE OM, SE OM, SE PO PO PO, Quality BIS PO PO PO
Ship Confirmation Ship Confirmation Shipping Ship Confirmation
When a shipment is within tolerance, do you want the Sales Order line to close? Who is informed of shipment confirmation? What is the process for shortages to items received?
Receiving What is the process for processing non-compliant material? Receiving Inspection Inspection Inspection Inspection Inspection Do you have a formal Material Review Board for Returned Goods Disposition? If so - please describe how the Review Board processes returns disposition. Do you track the 'Country of Origin' for the items you have received while in your (MM) Materials Management/inventory system? If so, please describe your tracking process. Do you produce reports by item and/or supplier on the 'Country of Origin' for items received, stocked, or being used in production? If so, please describe your reporting process. What is the process to receive production material items? When supplier inventory fails inspection, who initiates the Return to Vendor transaction? If not returned to vendor, do you move the material into a MRB location for further review? How is material approved to use in the MRB location? Do you base your inspection on a Quality collection plan that may have certified suppliers? Do you monitor the quality performance of your Suppliers?
Receiving and Inspection
Manage Inspect Goods
INV
RMA
Receiving and Inspection
Manage Receive Goods
PO
Multi-Org
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection
Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods
PO PO PO PO OE, PO PO, QA INV INV NS PO PO PO INV, PO INV, PO INV, PO
Multi-Org Receiving
What is the process to receive expenses items? Receiving Are all items received against PO's? If not, what items are not and why? Receiving Receiving Receiving How do you receive product into your plant? RMA RMA RMA How are items received? Receiving Receiving Receiving If not, do you inspect items at receiving? Receiving How are items selected for inspection? Receiving Do Requestors receive their own materials via Self-Service Purchasing? Receiving Do you require documentation (i.e., Purchase Order or Return Material Authorization) before an item can be received? Are items received directly into inventory? Do you receive returns to a Repair Center? If so - please describe the process. Do you receive returns to a 3rd party? if so - please describe the process. Do you order and receive items from other organizations/businesses (InterCompany)? How do you manage items received that are rejected?

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
OBM Level II
Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management
OBM Level III

Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Communicate Plan Communicate Plan Communicate Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Manage Carriers Manage Carriers Manage Carriers Manage Carriers Manage Carriers Manage Carriers Not Identified Not Identified Not Identified Not Identified Not Identified Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Issue Material Issue Material Issue Material Issue Material Issue Material
Application
INV, PO INV, PO INV, PO INV, PO INV, PO INV, PO INV, PO AP, GL, PO INV, OM INV, OM OM, INV OM OM OM OM OM NS INV, OM INV, OM INV, OM INV, OM INV, OM INV, OM INV, OM INV, OM INV, OM OM, SE OM,SE, Web OM,SE OM,SE OM,SE OM, SE OM, SE OM, SE OM, SE INV INV, WIP INV, WIP INV, WIP INV, WIP
Category
Receiving Receiving Receiving Receiving Receiving

How are expensed items delivered to the requester? Do you want to prevent receivers from seeing the quantity ordered or quantity remaining to receive (blind receiving)? Do you receive substitute items? How are the appropriate people notified when material is received that will relieve a shortage? Do you use a receipt amount or dollar amount tolerance? Do you perform (virtual) receipts of Drop Ship items?
Receiving If yes, then what document or event drives the receiving transaction? Receiving Do you accrue your receipts to the General Ledger? Receiving How is the Transportation Plan communicated internally? Transportation Transportation Transportation Is a delivery schedule integral with your current business software? Transportation Do you plan production based on Departures? Transportation How do you generate shipping schedules? Transportation Are they based on customer due date? Transportation Are they based on shipment to regional areas? Transportation Are they based on transportation availability? Transportation Are they based on inventory needs at your regional sites? Transportation Transportation Transportation How do you manage your carriers? Transportation Do you wish to tender a load with a carrier via the Internet? Transportation Do you need volume and weight information when tendering a load? Transportation Do you wish to receive quotes for loads via the Internet? Transportation Transportation Transportation Ship Confirmation Shipping Shipping Do you need to provide visibility to Freight Costs Vs Freight Charges Shipping Do you sequence Deliveries or loads within a Trip? Shipping How many shipments do you confirm each day? Ship Confirmation Ship Confirmation Shipping Ship Confirmation Do you issue materials to non-production jobs? Issues Do you issue materials to a Discrete Work Order using a pick list? Issues Do you issue materials to a Repetitive Line using a pick list? Issues Do you issue materials to a Flow Line using a pick list? Issues How do you manage unplanned issues? Issues If applicable, to what extent do you calculate weight of the departure at ship confirm time? To what extent do you capture delivery line details at ship confirm time? Ex. Item serial number, shipped quantities, etc. Who confirms the shipments? Do you wish to record freight charges onto the Sales Orders at the time of shipment? Do you manage international shipments or does your carrier provide that service? Do you confirm shipments before or after goods leave the dock? Please elaborate on how the process works. Do you currently have direct shipping access to a UPS portal? Do you use any other carrier direct connects? Do you manage activity at shipment stops or customer delivery stops? Does the Transportation Plan include Sales Order Shipments and Service Repairs and RMA shipments? Do you need a Transportation Calendar by customer, by supplier, by carrier? Does the Transportation Plan effect available to promise dates to customers? Is the Transportation Plan generated off the system?

OBM Level II
Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management
OBM Level III

Issue Material Issue Material Issue Material Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory
Application
INV, WIP INV INV INV INV INV INV INV COST, INV INV COST, INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV NS INV INV INV INV INV
Category
Issues

How do you handle materials returned from work orders? How do you manage shortages?
Shortages Do you hold daily Shortage meetings? Shortages How are the need for stock adjustments identified? Stock Adjustments Are the causes for the stock adjustment researched? Stock Adjustments Do you use a Miscellaneous transaction to adjust the inventory? Stock Adjustments Do you have security on who can perform a Miscellaneous transaction? Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Do you adjust inventory using miscellaneous transactions? Stock Adjustments How many miscellaneous transactions do you perform in a week? Stock Adjustments How are Obsolete Materials identified? Obsolete Materials Obsolete Materials Obsolete Materials Do you track items by revision ? Obsolete Materials Do you group and track items by lot? Why and how? Manage Items Do use serial numbers to track items? Manage Items If yes, then when are serial numbers assigned (at receipt, at shipment)? Manage Items Manage Items Manage Items Manage Items Manage Items How do you measure inventory accuracy? Accuracy Programs Do you use ABC Classifications? What criteria do you use to derive ABC Cycle Count Process values? Who is responsible for Cycle Counts? Cycle Count Process How often do you count all your items in any given inventory location? Cycle Count Process How do you group material to count? Do you group by inventory location? Cycle Count Process Do you do automatic cycle counts for items that show "zero" on hand? Cycle Count Process Do you cycle count while inventory is being transacted for other business Cycle Count Process purposes? Do you enter blind counts? Cycle Count Process Once inventory accuracy problems are identified, how do you modify Cycle Count Process procedures that caused the inaccuracy? Do you allow inventory adjustments independent of cycle counts and Cycle Count Process physicals? Who is allowed to do inventory adjustments? Cycle Count Process Do adjustments need management approval? Cycle Count Process Do you need management sign-off for adjustments beyond a certain dollar Cycle Count Process value? Is there a tolerance level for physical inventory? Cycle Count Process What are your Inventory tolerances? Cycle Count Process Do you require recounts on out of tolerance parts? Cycle Count Process Do you research inventory variances? Cycle Count Process If yes, then how do you prevent this inventory from being consumed elsewhere? How are the appropriate people notified when material shortages occur? Are you able to view all transactions associated with a given revision, serial number and/or lot? Do you reserve inventory for projects? Are Obsolete or Discrepant materials moved into a segregated area of the Warehouse? What is the procedure to write-off Obsolete and Discrepant materials? Can you break out your miscellaneous transactions from more standard transaction processing? Are miscellaneous transactions costing more than standard material transactions? Are you running your business with reliance on miscellaneous transactions?

OBM Level II
OBM Level III

Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Scrap Material Manage Scrap Material Manage Scrap Material Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Put Away Goods Put Away Goods Put Away Goods Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory
Application
INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV AR, GL, OE INV INV, WIP INV, WIP OM,SE,INV OM,SE,INV OM,SE,INV OM,SE,INV OM, INV OM, INV OM, INV OM,SE,INV INV, OM INV, OM INV, OM INV INV INV INV INV INV INV INV
Category
Do you update you procedures once transaction errors that led to Inventory Cycle Count Process inaccuracy are identified? Retrain? How often do you take physical inventories? Physical Inventory Do you shut down production for wall-to-wall physicals? Physical Inventory Do you have a separate Physical Inventory database? Physical Inventory Do you freeze Inventory? Physical Inventory Do you create Inventory tags? Physical Inventory How long does a wall-to-wall physical take? Physical Inventory Do you enter blind counts? Physical Inventory Do you actually count components in WIP or just value the location? Physical Inventory Do you reconcile transaction logs on a regular basis? Physical Inventory Is inventory accuracy a part of group and individual performance ratings? Physical Inventory Is there an incentive system for maintaining or improving the inventory accuracy goals? Physical Inventory What is the overall accuracy goal? Physical Inventory When was your last inventory accuracy measurement? Physical Inventory How often is production stopped due to shortages? Physical Inventory How many parts are on a daily shortage list? Physical Inventory What is the accuracy by inventory location and/ or by ABC class? Physical Inventory What are the units of measure you use when you order items? Sales How do you manage scrap materials from the Warehouse? Scrap How do you manage scrap materials from a work order? Scrap Does Cost Accounting need to approve scrap materials? Scrap Are all warehouses the responsibility of the Materials group (or does Sales own FGI, or Quality Control own increasing Inspection)? Whse Mgmt Do you drop ship from your Suppliers? How? Whse Mgmt Do you manage Consigned Inventories? Whse Mgmt Do you supply material from one plant/warehouse to another? How? How is this material accounted for? Whse Mgmt How are picking discrepancies managed? Whse Mgmt How is Put Away location communicated for receiving items? Whse Mgmt How is Put Away location determined for warehouse items? Whse Mgmt How many warehouses are there ? Whse Mgmt Do you use Row/Aisle/Bin Locators in your Warehouse? Warehouse Mgmt. How is Put Away location determined? Warehouse Mgmt. How are discrepancies managed? Warehouse Mgmt. What are the methods of replenishment used in your Warehouse? Replenishment Do you use MRP to trigger material replenishment ? Replenishment If yes, describe the replenishment process(es). Replenishment Do you use min - max to trigger material replenishment ? Replenishment If yes, describe the replenishment process(es). Replenishment Do you use Reorder Point to trigger material replenishment? Replenishment If yes, describe the replenishment process(es). Replenishment Do you use Replenishment Count to trigger material replenishment ? Replenishment

(MM) Materials Management (MM) Materials Management
OBM Level II
Warehouse Management Warehouse Management
OBM Level III

Receive to Inventory Receive to Inventory
Application
INV INV
Category
Replenishment

If yes, describe the replenishment process(es). Do you use Kanbans to trigger material replenishment?
Replenishment How do you determine the number of units replenished by a single Kanban (i.e., Kanban size) Vs the number of Kanban cards per item?
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management
Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory
INV INV, PLANNING INV INV ENG, INV INV INV, PO
Replenishment Replenishment Replenishment Replenishment How do you implement ECN changes for Kanban controlled items? Replenishment How do you cancel Kanban cards? Replenishment Is any Kanban replenishment sourced directly from a supplier? Replenishment If yes, then how do you determine which purchasing document (Purchase Requisition; Purchase Order/ Line Item) is associated with a given Kanban card? How do you determine the status of that purchasing document? Is the total number of units (Kanban size times number of Kanban cards) based on a forecast? Is replenishment lead time a factor in this determining Kanban size and number of Kanban cards? How do you create and print Kanban cards?
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01)
Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory
INV, PO INV, PO INV, WIP INV, WIP INV, WIP INV, WIP INV INV INV INV INV INV
Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment
Is any Kanban replenishment sourced from a production department or line in your facility? If yes, then are these items manufactured in a Discrete, Repetitive, or Flow environment? How do you determine which manufacturing document (work order, repetitive or flow schedule) is associated with a given Kanban? How do you determine the status of that manufacturing document (released, complete)? Is any Kanban replenishment sourced from a stockroom or warehouse within your division? If yes, then what document is generated to drive that replenishment? How do you determine which document is associated with a given Kanban?
Replenishment How do you determine the status of that document? Replenishment Replenishment Replenishment Is any Kanban replenishment sourced from a stockroom or warehouse in a different division in your company? If yes, then what document is generated to facilitate that replenishment?
MM1136 MM1136 MM1135 MM1136 MM1136 MM1136 MM1136 MM1136 MM1136 MM1138 MM1138 MM1138 MM1189
INV INV INV INV INV INV INV INV INV INV INV INV INV
Whse Mgmt Whse Mgmt Receipts
Do you drop ship from your Suppliers? How? Do you manage Consigned Inventories? What is the frequency of scale and equipment calibration?
Receiving Other Do you receive expense items? Receiving Other Do you currently have the ability to scan Vendor Item numbers with a mobile device? Receiving Other Do you scan information when doing Receiving? If so, can we have a sample label? Receiving Other Do you wish to use license plate numbers for receiving and at what level of detail? Carton, pallet, cart, etc. Receiving Other Do you need to capture attributes for a lot or serial number when the item is received? Receiving Other Do you receive substite parts or supplier part numbers that are different then your own? Receiving Do you receive material through a blanket PO? Receiving Receiving Receiving, Inspection Receiving, Inspection Receiving, Inspection Receiving, Labeling Do you receive material through a ASN? Are you currently performing a type of express receipt process? If not, would you like to? Does the person doing the receiving required to enter the accepted and rejected quantities? Purchasing Type Inspection For quality inspections is there a collection plan that is set up by a Quality Team? Do you plan on using Oracle Quality Applications? How do you inspect serial controlled material? Individually and by range. Do you print labels are receiving? If yes, may I have a sample. Page 104
Receiving and Inspection (MMS01)
MM1189
INV
Receiving and Inspection (MMS01) Receiving and Inspection (MMS01)
MM1189 MM1138
INV INV

OBM Level II
Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01)
OBM Level III MM1135 MM1135 MM1135
Application INV INV INV
Category Receiving Receiving Receiving Policies Issues Issues Issues Issues Issues Issues Shortages Shortages Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Manage Items Whse Mgmt Whse Mgmt Whse Mgmt Warehouse Mgmt. Warehouse Mgmt. Warehouse Mgmt. Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment
Process Analysis Questions Does your organization use cross docking? When receiving material, are tolerances set? Do you plan material receipts into the receiving dock? If so, what does the schedule look like? May we have a copy? Do you issue materials to non-production jobs? Do you issue materials to a Discrete Work Order using a pick list? Do you issue materials to a Repetitive Line using a pick list? Do you issue materials to a Flow Line using a pick list? How do you manage unplanned issues? How do you handle materials returned from work orders? How do you manage shortages? Do you hold daily Shortage meetings? How are the need for stock adjustments identified? Are the causes for the stock adjustment researched? Do you use a Miscellaneous transaction to adjust the inventory? Do you have security on who can perform a Miscellaneous transaction? Can you break out your miscellaneous transactions from more standard transaction processing? Are miscellaneous transactions costing more than standard material transactions? Are you running your business with reliance on miscellaneous transactions? How many miscellaneous transactions do you perform in a week? How are the appropriate people notified when material shortages occur? How are picking discrepancies managed? How is Put Away location communicated for receiving items? How is Put Away location determined for warehouse items? Do you use Row/Aisle/Bin Locators in your Warehouse? How is Put Away location determined? How are discrepancies managed? What are the methods of replenishment used in your Warehouse? Do you use MRP to trigger material replenishment ? If yes, describe the replenishment process(es). Do you use min - max to trigger material replenishment ? If yes, describe the replenishment process(es). Do you use Reorder Point to trigger material replenishment? If yes, describe the replenishment process(es). Do you use Replenishment Count to trigger material replenishment ? If yes, describe the replenishment process(es). Do you use Kanbans to trigger material replenishment?
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)
MM1141 MM1141 MM1141 MM1141 MM1141 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM1090 MM1090 MM0406 MM0406 MM0406 MM0406 MM0406 MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM1141
INV INV, WIP INV, WIP INV, WIP INV, WIP INV, WIP INV INV INV INV INV INV INV COST, INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV

OBM Level II
Inventory Management (MMS02)
OBM Level III MM1141
Application INV
Category Replenishment
Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)
MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM1141
INV INV INV INV INV INV INV
Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment
Process Analysis Questions How do you determine the number of units replenished by a single Kanban (i.e., Kanban size) Vs the number of Kanban cards per item? Is the total number of units (Kanban size times number of Kanban cards) based on a forecast? Is replenishment lead time a factor in this determining Kanban size and number of Kanban cards? How do you create and print Kanban cards? How do you implement ECN changes for Kanban controlled items? How do you cancel Kanban cards? Is any Kanban replenishment sourced directly from a supplier? If yes, then how do you determine which purchasing document (Purchase Requisition; Purchase Order/ Line Item) is associated with a given Kanban card? How do you determine the status of that purchasing document? Is any Kanban replenishment sourced from a production department or line in your facility? If yes, then are these items manufactured in a Discrete, Repetitive, or Flow environment? How do you determine which manufacturing document (work order, repetitive or flow schedule) is associated with a given Kanban? How do you determine the status of that manufacturing document (released, complete)? Is any Kanban replenishment sourced from a stockroom or warehouse within your division? If yes, then what document is generated to drive that replenishment? How do you determine which document is associated with a given Kanban? How do you determine the status of that document?
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)
MM1141 MM1141 MM1141 MM1141
INV INV INV INV
Replenishment Replenishment Replenishment Replenishment
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)
MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM0410 MM0410 MM0410 MM0410 MM1148 MM1090 MM0406
INV INV INV INV INV INV INV INV INV INV INV INV INV INV
Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment
MM1148
INV
MM0406
INV
Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)
MM0406 MM0406 MM0406
INV INV INV
Is any Kanban replenishment sourced from a stockroom or warehouse in a different division in your company? Replenishment If yes, then what document is generated to facilitate that replenishment? Security Do you have security requirements on who can enter data for inventory accuracy? Security Do you have security requirements on who can run inventory accuracy reports? Security Will there need to be terminal security for inventory accuracy? Security Do you have security requirements on who can enter data for inventory accuracy? Stock Is inventory transferred between warehouses? plants? Adjustments distribution centers? Warehouse Mgt Is inventory staged prior to being used in production? How is it done? Is a picklist used? Other How do you handle movement activities? Do you provide paperwork between locations? On-line transactions? Who does this function? Other How long does it take on average to move inventory between warehouses? Do you keep track of in-transit inventory? Other Do you separate inventory storage? Are Raw Materials stored separately? Finished Goods? Does this impact MRP reporting requirements? Receiving Do you use bar coding technology? What type? In what Policies ways? Receiving Is bar coding a long term objective? What is the timing? Policies Putaway Rules Does your business require incoming material to fill the forward pick locations to fill whenever it comes in and stack the rest in the bulk pick locations?

OBM Level II
Application INV
Category Putaway Rules
Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)
MM1090 MM1090 MM1090 MM1090 MM1090 MM1090 MM1090
INV INV INV INV INV INV INV
Process Analysis Questions Do you currently have put away rules that are used to suggest an optimal put away location for material when it is received? If yes, a copy is needed for setup. If no, do you wish is establish a set of rules? Picking Process Do you pick loose items into an LPN? Picking Process Do you pick whole LPNs Picking Process Do you pick multiple LPNs, ex. Pick 5 boxes of 10 each for a task to pick 50 Picking Process Do you pick from LPNs? Picking Process Do you build larger LPNs? Picking Process Do you view cartonization suggestions? Picking Process What types of pick methodology does your company use? Cluster, Order, Zone, Bulk, Paper based, Pick and Pass label picking or User defined? Outbound How are your shipments planned? Logistics Outbound Are you currently packing material for different deliveries in Logistics the same LPN? Outbound Do you create deliveries prior to pick release? Logistics Task Loading Do you load material onto equipment and than accept another task? Task Loading Do you drop material being shipped into a staging lane? Task Loading Staging Loading Does your current system have the ability to view pending tasks by resource? Are orders consolidated at the staging area? After the delivery has been loaded, would your shipping manager be comfortable with the fork lift driver confirming the delivery? Do ship materials sequenced for the customer? After the shipment is confirmed do you send ASNs? Are there any penalities incurred if the shipments arrive late to the customer? Are any items shipped with returnable containers? Is there a system in place to track returnable containers? How are Obsolete Materials identified? Are Obsolete or Discrepant materials moved into a segregated area of the Warehouse? What is the procedure to write-off Obsolete and Discrepant materials? Do you track items by revision ? How do you manage scrap materials from the Warehouse? How do you manage scrap materials from a work order? Does Cost Accounting need to approve scrap materials? Do you have inventory that expires or is time sensitive? How is it currently controlled? Are material shortages an issue for your operation? Do you have inventory that expires or is time sensitive? How is it currently controlled? Do you control inventory by lot status or QC hold codes? How is rejected or out-of-spec inventory handled/controlled? Do you group and track items by lot? Why and how? Do use serial numbers to track items? Page 107
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Shipping (MMS03) Shipping (MMS03) Shipping (MMS03) Shipping (MMS03) Shipping (MMS03) Shipping (MMS03) Shipping (MMS03) Shipping (MMS03)
MM1923 MM1923 MM1923 MM1924 MM1924 MM1924 MM1924 MM1924
INV INV INV INV INV INV INV INV
Shipping (MMS03) Shipping (MMS03)
MM1924 MM1149 MM1149 MM1149 MM1149 MM1150 MM1150 MM1150 MM1198 MM1150 MM1150 MM1150 MM1150 MM1150 MM1198 MM1150 MM1140 MM1097 MM1097
INV INV INV INV INV INV INV INV INV INV INV, WIP INV, WIP INV INV INV INV INV INV INV
Loading Shipping Shipping Shipping Shipping Obsolete Materials Obsolete Materials Obsolete Materials Obsolete Materials Scrap Scrap Scrap Obsolete Materials Issues Obsolete Materials Policies Obsolete Materials Manage Items Manage Items
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Shipping (MMS03) Shipping (MMS03) Shipping (MMS03) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Warehouse Administration (MMS05) Warehouse Administration (MMS05)

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
OBM Level II
Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05)
OBM Level III MM1097 MM1097 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414
Application INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV
Category Manage Items Manage Items Accuracy Programs Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory
Process Analysis Questions If yes, then when are serial numbers assigned (at receipt, at shipment)? Are you able to view all transactions associated with a given revision, serial number and/or lot? How do you measure inventory accuracy? Do you use ABC Classifications? What criteria do you use to derive ABC values? Who is responsible for Cycle Counts? How often do you count all your items in any given inventory location? How do you group material to count? Do you group by inventory location? Do you do automatic cycle counts for items that show "zero" on hand? Do you cycle count while inventory is being transacted for other business purposes? Do you enter blind counts? Once inventory accuracy problems are identified, how do you modify procedures that caused the inaccuracy? Do you allow inventory adjustments independent of cycle counts and physicals? Who is allowed to do inventory adjustments? Do adjustments need management approval? Do you need management sign-off for adjustments beyond a certain dollar value? Is there a tolerance level for physical inventory? What are your Inventory tolerances? Do you require recounts on out of tolerance parts? Do you research inventory variances? Do you update your procedures once transaction errors that led to Inventory inaccuracy are identified? Retrain? How often do you take physical inventories? Do you shut down production for wall-to-wall physicals? Do you have a separate Physical Inventory database? Do you freeze Inventory? Do you create Inventory tags? How long does a wall-to-wall physical take? Do you actually count components in WIP or just value the location? Do you reconcile transaction logs on a regular basis? Is inventory accuracy a part of group and individual performance ratings? Is there an incentive system for maintaining or improving the inventory accuracy goals? What is the overall accuracy goal? When was your last inventory accuracy measurement? How often is production stopped due to shortages? How many parts are on a daily shortage list? What is the accuracy by inventory location and/ or by ABC class? Page 108

OBM Level II
Warehouse Administration (MMS05) Warehouse Administration (MMS05)
OBM Level III MM1097 MM0409
Application INV OM, INV,SE
Category Sales Whse Mgmt
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05)
MM1950 MM0409 MM1097 MM1097 MM1151 MM1151 MM1151 MM1097 MM1097
INV INV INV INV INV INV INV INV INV
Whse Mgmt Whse Mgmt Maintenance Maintenance Accuracy Programs Accuracy Programs Accuracy Programs Manage Items Manage Items
Process Analysis Questions What are the units of measure you use when you order items? Are all warehouses the responsibility of the Materials group (or does Sales own FGI, or Quality Control own increasing Inspection)? Do you supply material from one plant/warehouse to another? How? How is this material accounted for? How many warehouses are there ? What units of measures do you use? What are the conversions you use between units of measures How do you audit your inventory accuracy data? How efficient would you rate your inventory management process? What time intensive inventory accuracy processes need to be addressed? How many items do you have and of what types? Raw materials, packaging, intermediates, finished goods What is your current naming convention for items? Does the current code communicate information about the item? What types of reports are currently used to manage the inventory function. Give examples What is the volume for inventory transactions? What types of inventory transactions are done? Items, quantities, etc. In what areas of the business are inventory transactions performed? How is inventory controlled? By lot, sublot, location or a combination of these? How are lot numbers configured? Random, sequential, date? If you use multiple units of measures on an item how do you keep and order the inventory? Is inventory responsibility segmented by inventory type or by buyer/planner? Who updates item master information?
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05)
MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM0409 MM0409 MM0409 MM0409 MM1151 MM1151 MM1151 MM1151 MM0414 MM0414 MM1151 MM0414 MM0414
INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV
Reporting Maintenance Maintenance Maintenance Policies Maintenance Maintenance Planning Maintenance
Warehouse Mgt How do you have warehouses set up? Do you have consignment warehouses? Warehouse Mgt Are warehouses location controlled? Warehouse Mgt Are distribution centers used for finished goods? Warehouse Mgt Do you have an inventory locator system? Is it automated or manually maintained? Accuracy Do you have documentation on your current system Programs requirements for inventory accuracy? Cycle Count Do you have a cycle count program? What procedures are Process available? Cycle Count What is the count frequency for items based on ABC Process ranking? Cycle Count What are the daily count volumes by rankiing? Process Reconciliation What inventory losses or gain were booked for the last physical inventory and cycle count? Physical What are your current accuracy levels for physical inventory Inventory gains/losses? Cycle Count What are your current accuracy levels for cycle count Process variances/ Physical What are your inventory tolerances? Inventory Physical Do you perform multiple counts for each entry with different Inventory counters? Do you compare counts? What happens when counts do not match? Do you recount? Send different counters to verify? Auditors?

OBM Level II
Warehouse Administration (MMS05)
Application INV
Category Physical Inventory Physical Inventory Physical Inventory Physical Inventory
MM0414
INV
MM0414
INV
Process Analysis Questions How do you handle zero quantities or negative balances during the Physical Inventory process? Empty locations even though the computer has a value? How do you inventory silos? Bulk storage? Off-site? Finished Goods, Rejected material, Off-site, Rail Cars or Totes? Do you use special inventory adjustment codes for physical inventory? How many? Who is responsible for update? What types of problems are uncovered during the reconciliation process? Incorrect Item #'s? Un-entered receipts or shipments? Are the problems itemized by severity How do you book a reconciled inventory? What types of presentation occur to upper management? May we have samples? Do you have special characteristics in your cycle count program (i.e., Control Counts for expensive items)? What types of cycle count procedures are in place? Do they audit approvals internally? Externally? Have you been relieved of physical inventories due to your program? How do you reconcile cycle counts? Do you use the variance method to book? Total Quantity Replacement? What types of reports originate from cycle counting? Physical Inventory? May we have samples? Do you require special output for your Audit firm? Corporate? May we have samples? Do you have a financial inventory close process?
MM0414
INV
MM0414
INV
Physical Inventory Cycle Count Process Cycle Count Process
MM1151 MM1151
INV INV
MM1151
INV
Reconciliation
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management
Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05)
MM1151 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414
INV INV INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL
Reporting Reporting Policies Other Other Other Stock Adjustments Other Other Reporting Reporting Reconciliation Physical Inventory Reporting Planning Issues Receipts Stock Adjustments Policies
For
How do you close an accounting period for inventory accuracy? How long does it take to close an accounting period for accuracy? Is closing an accounting period for inventory accuracy a hard or soft close? How are adjustments to closed periods for inventory accuracy handled? How do you open an accounting period for inventory accuracy? Who performs the tasks associated with opening and closing an accounting period for inventory accuracy? Are inventory accuracy reports standard across multiple Sets of Books? What account codes are required on inventory accuracy reports? What were the inventory swings in dollars for actual inventory versus accounting book values? What was the inventory write-off in dollars What type of information is exchanged with Finance regarding inventory? Do you use safety stock to reduce variation between supply and demand How is inventory allocated to shipments and production orders? What occurs when there is a mismatch between documents and validated counts? How do you track inventory movements, receipts, quality problems? Is the information manually kept or automated? What levels of inventory accuracy are required for maintaining continuous efficient production? How ere these levels defined? What types of units of measures do you use, volume, mass, etc? Do you have a list of specific UOM Types defined? These are used to classify UOM groups, to measure a particular physical characteristic. (Ex: volume, mass, length, count.)
MM0414
INV,GL
MM1097 MM1097
INV INV
Maintenance Other

OBM Level II
OBM Level III MM1097 MM1097
Application INV INV
Category Other Maintenance
MM1942 MM1942
INV INV
Employee Resources Employee Resources WMS Rules Engine WMS Rules Engine WMS Rules Engine WMS Rules Engine WMS Rules Engine Shipping Shipping Shipping Shipping Shipping Carriers Carriers Carriers Plan Trips Plan Trips
Rework Rework Rework Production Type Maintenance
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations
Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Yard Administration (MMS06) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07)
MM1950 MM1950 MM1950 MM1950 MM1950 MM0401 MM0382 MM0382 MM0382 MM1943 MM0398 MM0398 MM0399
INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV
WIP INV, WIP INV, WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP
Process Analysis Questions Do you have a table of all current Units of Measure that are used by your company? May we have a copy? Who will be responsible for the maintenance of UOM Types, UOM's, and UOM conversions? Which users should be given access to these system setup forms? Do you have a list of employees who will be performing tasks on the mobile apps will be required. Do you have a list of equipment with their attributes to match the equipment to the task that will be used in the Warehouse? Do you have specific business rules for Picking? If so, what are they. Do you have specific business rules for putting away materials? If so, what are they. Do you have a set of GL accounts that contain on hand inventory? If so, what are they. Do you have task type assignment rules? If so, what are they. Do you have different label formats for different label types? If so, what are they. Do you preload trailers and let the carrier pick it up at a later time? How are your shipments being confirmed? Quick ship, LPN Ship or Dock door ship. What are the assigned numbers for your dock doors and staging lanes? What documents are printed during the Ship confirm process? Do you currently setup dock door appointments for your deliveries? How far in advance do you call your freight carriers? Who selects the freight carrier, you or your customer? Do you currently have a report on the freight carriers ontime performance? Do you currently have a daily truck loading report? Explain the trip planning process?
Who is responsible for rework in Production? How do you account for scrap due to rework? Does rework impact standard production capacity? If so - please describe how. Do you use Available to Promise for scheduling work in process? Do you use capacity availability to schedule? How do you maintain your Work In Process data? How do you audit your Work In Process data?
Transportation & Distribution Planning MM1943 (MMS07) Transportation & Distribution Planning MM1943 (MMS07) Shop Floor Execution Perform Work Center Operations Shop Floor Execution Perform Work Center Operations Shop Floor Execution Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Perform Work Center Operations not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified
Maintenance Which operations/processes do you want to streamline for Work In Process? Other Which operations/processes do you want to eliminate for Work In Process? Other Other Period Close Period Close Period Close How long should it take to close an accounting period for Work In Process? Period Close Period Close Period Close How do you open an accounting period for Work In Process? Period Open Period Open Period Open Period Open Who performs the tasks associated with opening an accounting period for Work In Process? Is the schedule to open an accounting period for Work In Process documented? How long does it take to open an accounting period for Work In Process? Is closing an accounting period for Work In Process a hard close or a soft close? How are adjustments to closed periods for Work In Process handled? Is the schedule to close an accounting period for Work In Process documented? How long does it take to close an accounting period for Work In Process? Are there any time-intensive Work In Process operations/processes that need to be addressed? How do you close an accounting period for Work In Process?

(OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations
OBM Level II
Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling
OBM Level III

not identified not identified not identified not identified not identified
Application
WIP WIP WIP WIP WIP
Category
Period Open/Close Period Open/Close Reporting Reporting Reporting

Who performs the tasks associated with closing an accounting period for Work In Process? Where in your accounting cycle do you run standard reports and statements for Work In Process? What business performance statistics do you monitor for Work In Process? What are your Work In Process reporting requirements with respect to functional vs. foreign currencies? What are your Work In Process reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Work In Process reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Work In Process reporting requirement that your current set of reports does not meet? Are Work In Process reports standard across multiple Sets of Books, for example, subsidiaries? Are Work In Process reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Work In Process reports? Do you provide a "key" of content/information somewhere on the Work In Process report? What Work In Process reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Work In Process reports? What is the criteria for determining who should receive a copy of any Work In Process report? How do you update a Work In Process reports distribution list? Is the process to update a Work In Process reports distribution list documented? How long does it take to update a Work In Process reports distribution list? How long should it take to update a Work In Process reports distribution list?
(OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations
Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling
not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified
WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP INV, WIP INV, OE, WIP INV, OE, WIP WIP COST, WIP WIP INV, WIP INV, WIP
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Security Security Security
Who performs the tasks associated with updating a Work In Process reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Work In Process reports? Do some of these Work In Process reports belong in report sets? Always being run together? Do the separate business units run their own Work In Process reports? What type of printers do you run Work In Process reports (including checks, purchase orders etc.) on? Where are they located? Do you run Work In Process reports for different companies or cost centers? Do you have security requirements on who can enter data for Work In Process? (e.g. by company? by cost center?) Do you have security reports on who can run Work In Process reports? (by company, by cost center etc.) Will there need to be terminal security for Work In Process? Do you run security reports on a regular basis for Work In Process?
Security Security Security Validation Non-standard Workorders Non-standard Workorders Non-standard Workorders Non-standard Workorders Non-standard Workorders Non-standard Workorders Non-standard Workorders Non-standard Workorders Non-standard Workorders Do you have documentation on your current system security requirements for Work In Process? Map each GL user to a menu structure. Will any new ones need to be created for Work In Process? Do you review requirements for validation rules, allowing certain Work In Process accounts to be valid with only certain other values. Describe the process for manufacturing rework? Describe the process for storing distribution rework? Do you repair customer products? Do you perform product upgrades? How do you schedule these types of non-standard jobs? Do you tie non-standard jobs to specific expense accounts? Do you tie non-standard to internal or external accounts for processing? Do you perform tear-down operations? Where do you source spare parts for non-standard jobs?
(OP) Operations
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(OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations
OBM Level II
Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling
OBM Level III

not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Correct Returned Material Authorizations
Application
INV, WIP WIP WIP NS WIP INV, PO, WIP MRP, WIP WIP BOM BOM, WIP COST, WIP INV, WIP INV, WIP WIP WIP INV, WIP WIP WIP WIP WIP WIP WIP NS BOM, WIP WIP WIP WIP WIP
Category
Non-standard Workorders Production Type

Do you allocate material prior to releasing a work order for production ? Do you manufacture on a repetitive basis? Do you manufacture discrete work orders?
Production Type Do you manufacture both discrete and repetitive on the same line? Production Type Do you build lot size, piece size or both? Production Type Do you do any outside processing? Production Type Production Type Production Type Do you use routings and alternate routings? Production Type What are the average number of operations for each routing? Production Type Do you use work orders or schedules to collect actual costs? Production Type Do you use work orders or schedules to record material transactions only? Production Type Is there a work order - part number - customer relationship? Production Type Do you backflush component material? Production Type Do you use pull tickets for repetitive schedule replenishment? Repetitive Production Do you keep any components for repetitive production on the production Repetitive Production floor? Do you use repetitive count points to collect labor and material through a Repetitive Production repetitive process? Do you have any "mixed-mode" manufacturing on your production line? Repetitive Production What are the types of documents that you generate? Shopfloor Document Do you use custom WIP instructions? Shopfloor Document Who records transactions in your system? WIP Tracking Do you process move transactions real-time or periodically? WIP Tracking Do you use a bar-code interface to process move transactions real-time? WIP Tracking What is the average number of component requirements on a work order or repetitive schedule? WIP Tracking How many work orders do you release each day? WIP Tracking Do you "kit complete" into a finished goods staging area? WIP Tracking Do you track where components are at on the shop floor? WIP Tracking Do you allow partial completions of work orders? WIP Tracking Do you review requirements for validation rules, allowing certain Customer Returns accounts to be valid with only certain other values? If so - please explain how it is done today. Validation Are there any time-intensive Customer Returns operations/processes that need to be addressed? If so please elaborate on setup and processing. Do you use lead time offsets for the components and issue to the floor based on operations scheduling? Do you use work orders or schedules to control material movement?
(OF) Order Fulfillment
Customer Returns
ALL
Customer Returns
Issue Returned Material Authorizations ALL
Other Do you have a formal Material Review Board for Returned Goods Disposition? If so - please describe how the Review Board processes returns disposition. Do you have a special subinventory for Returned Goods? If so - please describe this subinventory and how it is used in return transactions.
Customer Returns
Issue Returned Material Authorizations INV
RMA
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns
Issue Returned Material Authorizations OM,INV Issue Returned Material Authorizations OM Issue Returned Material Authorizations OM Issue Returned Material Authorizations INV Issue Returned Material Authorizations INV Issue Returned Material Authorizations OM Issue Returned Material Authorizations ALL
Inventory Do you have return for repair? If so - please describe the process. RMA Do you have return for replacement? If so - please describe the process. RMA RMA Receiving RMA Receiving RMA Maintenance Do you track lot numbers when product is returned? If so - please describe the process. Do you track serial numbers when product is returned? If so - please describe the process. Do you use Return Material Authorizations? If so - please describe how they are issued, referenced, and used. How do you audit your Customer Returns data?

(OF) Order Fulfillment (OF) Order Fulfillment
OBM Level II
Customer Returns Customer Returns
OBM Level III
Application
Category
Maintenance

How do you maintain your Customer Returns data?
Issue Returned Material Authorizations ALL Issue Returned Material Authorizations OM, INV, AR
If the return is for credit, who is responsible for credit? Credit Is there a connection between your Return Authorization number and the original Sales Order Number? If so - please describe the connection and how it works. Which operations/processes do you want to eliminate for Customer Returns? (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment Customer Returns Customer Returns Customer Returns Customer Returns Issue Returned Material Authorizations ALL Issue Returned Material Authorizations ALL Issue Returned Material Authorizations OM Issue Returned Material Authorizations OM, INV Other Other RMA RMA Will you accept obsolete product for return? If so - please describe the process. Will you keep obsolete parts to repair Customer returns? If so - where do you store these parts and how are they used and differentiated from other stock? Are Customer returns sent to one of your plants/warehouse? Or are they sent to a third party first? Are items received directly into inventory? Do you have a standard process for Customer returns? If so - please describe the process. If not - please describe the major variations. Do you have documentation on your current system security requirements for Customer Returns? If so - is it current and used? Do you have returns for credit? If so - please elaborate on the process. Do you have security reports on who can run Customer Returns reports? (by Company, by cost center etc.) If so please elaborate on setup and processing. Do you have security requirements on who can enter data for Customer Returns ? (e.g. by Company? by cost center?) If so please elaborate on setup and processing. Do you measure returns against original shipments? Do you receive returns to a 3rd party? if so - please describe the process. Do you receive returns to a Repair Center? If so - please describe the process. Do you require documentation (ie, Purchase Order or Return Material Authorization) before an item can be received? Do you run security reports on a regular basis for Customer Returns? If so how are these reports used? Do you ship RMA replacement inventory to customers? Does the return shipment reference the original Sales Order? If so how is the reference made? How are items received? How many Customer returns do expect in an average month? If applicable, how do you process returns of drop shipment orders? If not, do you inspect items at receiving? Is the replacement order a non-revenue shipment? Map each GL user to a menu structure. Will any new ones need to be created for Customer Returns? If so - please describe why? Please describe how you ship replacement product? What kind of credit do you offer? (Cash, Goods, etc.) Who owns the returned product? Will there need to be terminal security for Customer Returns? if so - how is it implemented today? Are there any other foreign currency issues regarding invoice generation? If so please categorize the issues and describe them. Are there any time-intensive Invoice Generation operations/processes that need to be addressed? Are there businesses in different GL Set of Books has you will need to invoice ? If so please list out these business and their differentiating aspects. Do collectors actively call customers on delinquent items? If so please describe the process and if and how these calls are tracked. Do you accept credit card payments for invoices? How do you process them? Do you allow partial payments of invoices? If so - please elaborate on setup and usage. Do you assign shipping charges for your invoices? Do you have an inventory item called 'freight' or 'miscellaneous charge'. If so - please identify all applicable charges. Do you charge finance charges? If so - how do you charge finance charges? (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices AR AR AR AR Collections Collections customers Collections Do you do cash requirements forecasting? If so - please describe the process Do you do miscellaneous invoicing? Please explain with examples. Do you forecast cash collection for collectors? If so please describe the setup and processing. Which operations/processes do you want to streamline for Customer Returns? Who assigns the "RMA" number?
Customer Returns
Issue Returned Material Authorizations OM
RMA
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Customer Returns Customer Returns Customer Returns
Issue Returned Material Authorizations OM,INV Not Identified Not Identified INV, OM, SE INV, OM, SE
Inventory Shipping Receiving
Customer Returns Customer Returns Customer Returns
Not Identified Not Identified Not Identified
OM ALL OM, AR
RMA Security RMA
Customer Returns
Not Identified
ALL
Security
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Invoicing and Collection Invoicing and Collection
Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Maintain Invoices Maintain Invoices
ALL INV, OM, SE INV, OM, SE INV, OM, SE INV, OM, SE ALL INV, OM, SE INV, OM, SE INV, OM, SE OM OM, AR INV, OM, SE INV, OM, SE ALL INV, OM, SE OM, AR OM, AR ALL AR, GL
Security Return Shipment RMA RMA Receiving Security Shipping Return Shipment Receiving RMA RMA Receiving Return Shipment Security Return Shipment RMA RMA Security Invoicing
Not module specific Other
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices
AR, GL AR AR, OM OM,AR
Invoicing Collections Customers Documents
Invoicing and Collection
Maintain Invoices
AR
Invoicing
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OBM Level II
Invoicing and Collection Invoicing and Collection Invoicing and Collection
OBM Level III

Maintain Invoices Maintain Invoices Maintain Invoices
Application
NS AR AR, GL
Category
Documents Collections Invoicing

Do you generate pro-forma invoices? If so - please elaborate on setup and usage. Please provide SASE examples and highlight what information is required on a pro-forma invoice. Do you have a separate aging for collectors? Do you have any subsidiaries that bill customers in a foreign currency? If so please describe them and the currencies. Do you have different price schedules dependent on Customer or volumes? If so please explain how the differences in Customer or volumes translate to different price schedule. Please provide SASE examples. Do you have documentation on your current system security requirements for Invoice Generation? If so it current and how is it used?
Maintain Invoices
AR
Invoicing
Maintain Invoices
Not module specific Security Do you have security reports on who can run Invoice Generation reports? (by Company, by cost center etc.) If so please elaborate on setup and processing. Do you have security requirements on who can enter data for Invoice Generation? (e.g. by Company? by cost center?) If so please elaborate on setup and processing. Do you have standard default line items that you use? If so please describe these and provide SASE examples. Do you monitor your collectors performance? If so what metrics are used to monitor collections performance? Do you regularly invoice customers for the same items? If so please provide SASE examples. Do you require taxes to be established for use when preparing invoices? If so please describe how. Do you review requirements for validation rules, allowing certain Invoice Generation accounts to be valid with only certain other values. If so please explain the process. Do you run security reports on a regular basis for Invoice Generation? If so please elaborate on setup and processing. Do you send customers statements? If so please describe the process and highlight any exceptions. Do you send dunning letters to customers? Do you send dunning letters to customers? If so - please describe the process, and provide SASE example of dunning letters. Do you use standard invoice lines with default pricing and default accounting information? If so - please provide SASE examples. Do you use the invoice as a ship confirmation to the Customer? If so please explain the process. Do you use the invoice as a ship confirmation to the Customer? If so please elaborate on the setup and process. Do you validate the tax rate against a Customers Ship To address when preparing invoices? If so please describe how. Do you write off receivable? Is there a specific dollar amount or time frame used by your Company for write-offs? How and when are the financial books closed each month, quarter, and year end? How and who extends credit limits for Customer orders? Is there an approval process currently? How and who releases and reviews credit holds for Customer orders? How are shipping charges calculated? Please describe the process from the calculation step to applying the charges, and describe any variations in the process. How are the revenue, receivable, freight and tax accounts configured for each invoice type? How do you audit your Invoice Generation data? How do you calculate your tax charges? What are the rates? Please describe how you tax - ex. by the city-state of the Customer ship to, by item, etc. Please provide representative examples. How do you charge finance charges? How do you enter/manage a credit amount owed to the Customer by your Company? How do you enter/manage a credit amount owed to your Company by the Customer How do you interface to your invoice system? If you do interface - please elaborate on setup and processing, highlighting any exceptions. How do you keep your tax rate information up to date? Please describe the update process. How do you maintain your Invoice Generation data? How do you maintain/audit your Customer data? How do you monitor Customer account status? How do you number your invoices? How do you receive notice to create/generate an invoice to bill a Customer? How do you track sales revenue on invoices? How is it reported?
Maintain Invoices
Not module specific Security
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices
Not module specific Security AR AR AR AR Invoicing Collections Invoicing Invoicing
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices
Not module specific Validation Not module specific Security AR AR AR AR OM,AR OM,AR AR AR ALL OM, AR OM,AR customers Collections Collections Invoicing Documents Documents Invoicing Collections Open/Close Periods Credit Exception Handling
Maintain Invoices Maintain Invoices Maintain Invoices
AR AR
Invoicing Invoicing
Not module specific Maintenance
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices
AR AR AR AR
Invoicing Collections Collections Collections
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices
OM,AR AR Not module specific AR, GL AR AR AR AR
Documents Invoicing Maintenance Invoicing Collections Invoicing Invoicing Invoicing
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(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
OBM Level II
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
OBM Level III

Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices
Application
AR AR
Category
Invoicing Invoicing

How frequently do you invoice your customers? To what extent would this vary? How many invoice types do you have? Please categorize and describe them. How many invoices do you generate on a peak day?
Not module specific Peak Statistics OM Invoicing AR Invoicing AR AR Collections Collections
How many invoices per month? How often are sales orders invoiced? How often is a detailed expense statement run and to has is it distributed? Is the process for tracking actions to collect on delinquent accounts automated? If so please describe the automation process. Map each GL user to a menu structure. Will any new ones need to be created for Invoice Generation? If so - please elaborate on why Please describe all the different shipping methods you use, approximate frequency and identify any coding or abbreviation of each. Please describe to what extent terms and conditions of Customer agreements and/or payment terms change, based upon the status of Customer accounts?
Maintain Invoices
AR
Invoicing
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices
AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR OM,AR AR
Collections Invoicing Collections Invoicing Invoicing Collections Collections Collections Collections Invoicing Collections Invoicing Invoicing Collections Invoicing Documents Invoicing What items appear on your invoices (inventory? non-inventory?) What specific information is required to print on an invoice? What metrics are used to monitor collections performance? What paper stock is used to print the invoices? What remit to address is assigned for your invoices? What sort of buckets do you use for cash requirements forecasting? (i.e. 30, 60, 90...) What type of units of measure do you use? Please provide examples and coding/abbreviation of each. When do you send the invoice. With each shipment? Please elaborate on the processing and any exceptions. Where and how often are your price schedules maintained? Where are the invoices printed? How many printers and where are they? Are you considering changing printers as part of this project? What is the turnaround time on Pre-printed forms? Which operations/processes do you want to eliminate for Invoice Generation? Please describe to what extent you use free format line items? If you use free format please provide SASE examples. To what extent do you run a detailed expense statement periodically and to has is it distributed? What are all prerequisites to invoicing? What are the units of measure you use when you bill customers for products and/or services? What are your goals for cash collection and DSO? What credit information is tracked for each Customer? What do your aging look like? What is the process for tracking actions to collect on delinquent accounts?
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Maintain Invoices Process Adjustments Process Adjustments
AR
Invoicing
Not module specific Other Not module specific Other AR customers AR AR Invoicing Invoicing Which operations/processes do you want to streamline for Invoice Generation? Who and how places Customer orders on credit hold? Who maintains your valid payment terms? Please provide a list that decodes meanings to abbreviations. Why are credit memos used? Will there need to be terminal security for Invoice Generation? If so please explain why. Will you need to invoice for the same items from different businesses ? Do you create chargebacks (Debit Items) for Customer deductions? Do you ever adjust receivable? If so - please describe the rationale used to determine when to adjust. Do you ever use invoice forms and/or the invoice entry process for transactions other than billing customers? If so - please provide SASE examples. Do you have return rules that initiate credit memos? If so - how are the return rules maintained, are they up to date, and how are they used?
Not module specific Security AR AR AR Invoicing Payments Collections
Process Adjustments
AR
Invoicing
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments
AR AR AR AR AR AR AR AR AR
Credit Collections Invoicing Invoicing Invoicing Invoicing Invoicing How are adjustments to closed periods handled? Open/Close Periods Invoicing Do you limit the amounts when adjusting receivable? If so - how are amounts limited and why? Do you process any adjustments other than debit or credit memos? Please explain. Do you use Customer Account Credit Memos? Do you use Customer Account Credit Memos? If so - please describe how they are used and processed. Do you use Debit Memos? Do you use Debit Memos? If so please describe why and how they are used.
How are Customer Account Credit Memos accounted for?
Page 116

(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
OBM Level II
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
OBM Level III

Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Adjustments Process Remittances Process Remittances
Application
AR AR AR AR AR AR OM, INV,AR AR AR AR AR OM, AR AR AR AR AR AR AR AR AR AR AR OM, INV,AR AR AR
Category
Invoicing Invoicing Invoicing Collections Collections Collections Credit Payments Payments Collections Credit Credit Invoicing Payments Payments Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Credit Invoicing

How are Customer Account Credit Memos used? How are Debit Memos accounted for? How are Debit Memos accounted for? How do you enter/manage a credit amount owed to the Customer by your Company? How do you enter/manage a credit amount owed to the Customer by your Company? How do you enter/manage a credit amount owed to your Company by the Customer How does the credit department get the return goods information? How often do you adjust payments? How often do you reverse payments? If you do adjust receivable - please describe the steps taken, items documented, and processing that occurs? Is a hard copy credit memo issued? If so - please describe how it is used. Is Accounts Receivable responsible for return credit? What are the specific items that appear on Debit Memos? What are your policies and procedures about adjusting payments? What are your policies and procedures about reversing payments? What items appear on Customer Account Credit Memos? What items appear on Debit Memos? What specific items appear on Customer Account Credit Memos? Why are Customer Account Credit Memos used? Why are Customer Account Credit Memos used? Why are Debit Memos used? Why are Debit Memos used? Will credit memos be issued automatically upon return, or will you have special procedures for credit memos? Do you enter invoices in batches? If so - please describe the batch process. Do you enter your payments in batches? If so please describe the process.
Payments Do you have customers who pay other customers invoices? If so - please describe the process and how you store this Customer relationship.
Process Remittances
AR
Payments Do you have documentation on your current system security requirements for Customer Payment ? If so - it is current and how is it used.
Invoicing and Collection Invoicing and Collection
Process Remittances Process Remittances
Not module specific Security AR Collections
Process Remittances
Do you have multiple "remit to's"? Do you have security reports on who can run Customer Payment reports? (by Company, by cost center etc.) If so please elaborate on setup and processing. Do you have security requirements on who can enter data for Customer Payment ? (e.g. by Company? by cost center?) If so please elaborate on setup and processing. Do you receive deposits and/or prepayments? Do you receive non-Customer related payments? Do you review requirements for validation rules, allowing certain Customer Payment accounts to be valid with only certain other values. If so please elaborate on setup and processing. Do you send customers statements? If so - please describe the process.
Process Remittances Process Remittances Process Remittances
Not module specific Security AR Payments AR Payments
Process Remittances Process Remittances Process Remittances
Not module specific Validation AR AR Collections Payments
Do you use batch control counts and amounts? If so please describe the process. Do you use batch controls, such as counts and amounts? If so - please describe how these controls are used, checked, and verified. Do you use lock boxes? If so please describe how may lock boxes are in use and describe your process. Do you use more than one bank account and/or cash account? If so - please identify them. How are batch invoices defined? What criteria are used to batch invoices? How are multiple "remit to's" determined for a Customer? How are non-Customer related payments accounted for? How are payment batches identified? What criteria are used to batch payments? How do you audit your Customer Payment data? How do you handle payments from unknown sources? How do you handle payments without remittance information? How do you maintain your Customer Payment data? How do you receive and input payments? How do your customers generally pay invoices? Single check -- single invoice; single check -- multiple invoices; multiple checks -- multiple invoices. Please describe the process and any exceptions. How is cash applied? How is the accounts receivable mail processed for payments? How many checks are returned by the bank in a period? How many lockboxes do you use? How many payments do you receive in a month?
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances
AR AR AR AR AR AR AR AR AR AR AR AR
Invoicing Payments Payments Invoicing Collections Payments Payments Maintenance Payments Payments Maintenance Payments
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection
Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances
AR AR AR AR AR AR
Payments Payments Payments Payments Payments Payments
Page 117

OBM Level II
Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Order Entry and Scheduling Order Entry and Scheduling
OBM Level III

Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Enter Orders Enter Orders
Application
Category

Map each GL user to a menu structure. Will any new ones need to be created for Customer Payment ? If so - please elaborate on the process.
Not module specific Security AR Collections Please list any time-intensive Customer Payment operations/processes that need to be addressed? To what extent do you run security reports on a regular basis for Customer Payment ? What are the reasons for checks being returned by the bank? What types of payments are received and input? (i.e. check, cash etc.) What types of payments are received and input? (i.e. check, cash etc.) AR AR AR AR Payments Collections Collections Payments Which operations/processes do you want to eliminate for Customer Payment ? Which operations/processes do you want to streamline for Customer Payment ? Who applies cash? Will there need to be terminal security for Customer Payment? If so please describe how it is implemented today? Are orders taken by one business unit which are then shipped from another business unit? Are your order takers assigned to a specific order type? Do you check Available to Promise prior to quoting ship date? If so please elaborate on how you meet requested date by setup and processing. Do you do check Customer credit prior to entering an order? If so please elaborate on setup and processing. Do you enter orders while the Customer is on the phone? If so please describe what information is captured on the phone and any follow-up steps. Do you give the Customer a ship date while on the phone? If so please elaborate on how you meet requested date by setup and processing.
Not module specific Security AR Payments AR Payments
Not module specific Security OM OM Order Taking Order Taking
Order Entry and Scheduling Order Entry and Scheduling
Enter Orders Enter Orders
OM,INV OM,AR
Order Taking Order Taking
Order Entry and Scheduling
Enter Orders
OM
Order Taking
OM,INV OM, AR, GL
Order Taking Sales Do you have customers who order for other customers? Please explain the process and any exceptions. Do you have documentation on your current system security requirements for Order Placement? If so - is it current and how is it used. Do you have security reports on who can run Order Placement reports? (by Company, by cost center etc.) If so please describe how they are used.
Enter Orders
ALL
Security
Enter Orders
ALL
Security Do you have security requirements on who can enter data for Order Placement? (e.g. by Company? by cost center?) If so please elaborate on setup and processing. Do you process drop ship orders - where a third party supplier is delivering product you sold to your Customer on your sales order? Do you require hard copy of the Customer purchase order prior to order entry? If so please elaborate on setup and processing. Do you require hard copy of the international Customer PO prior to order entry? If so please elaborate on setup and processing. Do you review requirements for validation rules, allowing certain Order Placement accounts to be valid with only certain other values. If so please describe the process. Do you take orders only from approved customers? If so please elaborate on setup and processing. Do you tell the Customer the freight and tax amount while on the phone? Please elaborate on the information sources, the information exchanged, and any need for follow-up. Do you tell the Customer the price of the order while on the phone? Please elaborate on the information sources, the information exchanged, and any need for follow-up. Do you track quotation success/failure rates? If so - please elaborate on setup and usage. Do you use a Quotation system? If so please elaborate on setup and processing. How do you audit your Order Placement data? How do you convert quotes to orders? How do you handle orders from unknown customers? How do you handle orders without shipment information? How do you maintain your Order Placement data? How is a backorder placed? Please elaborate on setup and processing. How many backorders do you process on a peak day? How many of your locations take Orders? How many orders do you enter on a peak day? How many orders do you pick release on a peak day? If any, what percentage of sales order lines are sourced internally? Sourced externally? If applicable, what subset of your Customer base do you drop ship to? What percentage of sales orders are drop shipped?
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Enter Orders Enter Orders Enter Orders Enter Orders
ALL OM OM,AR NS
Security Order Taking Order Taking Order Taking
ALL OM,AR
Validation Order Taking
Enter Orders
OM
Order Taking
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders
OM NS OM ALL OM OM, AR, GL OM, AR, GL ALL OM OM OM OM OM OM OM
Order Taking Order Taking Order Taking Maintenance Order Taking Sales Sales Maintenance Order Taking Peak Statistics Order Taking Peak Statistics Peak Statistics Order Taking Order Taking

OBM Level II
OBM Level III

Application
ALL OM, AR, GL
Category
Security Sales

Map each GL user to a menu structure. Will any new ones need to be created for Order Placement? If so please elaborate why. Please list all time-intensive Order Placement operations/processes that need to be addressed? To what extent do you attempt to promise a time component for populating Date Requested information when entering sales order lines for shipment? To what extent do you capture demand class information for sales orders?
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Enter Orders Import Orders Import Orders Import Orders
OM,INV OM ALL OM, AR, GL OM NS OM OM, AR, GL OM, AR, GL ALL OM, AR, GL OM, EDI OM, EDI
Order Taking Order Taking Security Sales Peak Statistics Order Taking Order Taking Sales Which operations/processes do you want to streamline for Order Placement? Sales Security Sales Sales Sales Will there need to be terminal security for Order Placement? If so please describe how it is implemented today. Do you batch import sales orders? If so please explain the process. Do you do conversions for data? Do you import orders for sales? Do you use batch controls, such as counts and amounts? If so please explain how these controls are used and highlight any exceptions. How are batch orders defined? If applicable, to what extent do you use the Customers part number during a batch order import process? If applicable, what information do you import on Customer orders? What information needs to be changed? Please describe to what extent you enter orders in batches? What EDI format do you use? What interfaces will be used for orders? What transactions do you process? What types of orders do you import? Do terms and conditions of Customer agreements and/or payment terms change based upon the status of their accounts? Do you add Customer locations at order entry? How often and who enters the additional locations? Do you add customers at order entry? If so what information is entered? Do you automatically number Customer business purposes as they are created? If so please describe the process and highlight any exceptions. To what extent do you run security reports on a regular basis for Order Placement? What are your policies and procedures about adjusting orders? What is the average number of lines per order per day? What is your procedure for currency conversion? When is an order considered a committed order? (i.e. at order entry, booking, when ship date promised) Which operations/processes do you want to eliminate for Order Placement?
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Import Orders Import Orders Import Orders Import Orders Import Orders Import Orders Import Orders Import Orders Import Orders Manage customers Manage customers Manage customers
OM, AR, GL OM, AR, GL OM, AR, GL OM, AR, GL OM, AR, GL OM, EDI OM, EDI OM, EDI OM, EDI OM,AR OM,AR OM, AR, GL
Sales Sales Sales Sales Sales Sales Sales Sales Sales customers customers customers
Manage customers Manage customers
OM,AR OM,AR
customers customers Do you automatically number new customers as they are created? If so please describe the process and highlight any exceptions. Do you create reciprocal Customer relationships whenever you create a relationship between customers for tracking purposes? If so please describe the process and highlight any exceptions. Do you ever pick product destined to a different Customer, ship it to a higher priority Customer, and backorder the previous Customer? If so - please describe how this process works - please highlight any pertinent flags, statuses, etc. Do you generate separate pick lists for backordered product? If so please elaborate on the setup and process. Do you generate separate pick lists for backordered product? If so - please describe how this process works - please highlight any pertinent flags, statuses, etc. Do you have a central registry of customers which supports more than one business? Do you have a central registry of customers which supports more than one business? Do you have a central registry of customers which supports more than one business? If so please describe pertinent differentiating aspects of the registry Do you have a prospect system separate from the receivable customers? If so - please describe how it is used. Do you have multiple "remit to's"? If so please describe the reasons and highlight any exceptions. Do you have the same customers repeated multiple times in the data files or the same Customer for different operating units? Do you provide discount payment terms? If so please list and decode abbreviations to meanings. Do you provide split term payment terms? If so please list and decode abbreviations to meanings. Do you track and record relationships between customers e.g. franchises, subsidiaries etc.? If so please describe the process and highlight any exceptions.
Manage customers
AR
customers
Manage customers Manage customers
OM OM
Backorders Backorders
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Manage customers Manage customers Manage customers
OM OM,AR OM,AR
Backorders customers Customer Information Customer Information customers customers customers customers customers
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers
AR OM,AR OM,AR OM,AR OM,AR OM,AR
Manage customers
AR
customers
Page 119

OBM Level II
OBM Level III

Manage customers
Application
OM, AR
Category
customers

Do you use Customer agreements/contracts to manage specific discounts? If so please list and decode abbreviations to meanings. Do you use Customer agreements/contracts to manage specific invoicing policies? If so please list and decode abbreviations to meanings. Do you use Customer agreements/contracts to manage specific payment terms? If so please list and decode abbreviations to meanings.
Manage customers
OM, AR
customers
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Manage customers Manage customers Manage customers
OM, AR OM, AR OM,AR
customers customers customers Do you use Customer agreements/contracts to manage specific price lists? If so please list and decode abbreviations to meanings. How are multiple "remit to's" determined for each Customer? If so please describe the process and highlight any exceptions. How do you default your sales person information onto a sales order? Could you default this information from the bill-to and/or ship-to locations you define for a Customer? How do you group your customers for credit limits/credit checks? How do you group your customers for interest charges for late payments? How do you group your customers for payment rules? How do you group your customers for statements? How do you handle shipment of backorders? How do you maintain/audit your Customer data? How do you receive notice to create/generate a Customer order? How do you store and maintain the relationship between salespeople and customers? How do you track Customer contact people? How do you track customers with different or multiple bill-to and ship-to addresses? How many "bill-tos" do you maintain for each Customer? How many customers do you have? How often and who makes changes to Customer records? Is there any authorization needed? To what extent can this information be changed and updated at the time of order entry? What credit information is tracked for each Customer? What Customer information do you default and at what level? (Ex. payment terms, shipping, tax may default differently at the Customer header vs. bill to and ship to.) What percentage of orders have backordered lines? What type of payment terms do you provide? What type(s) of customers do you have? Who has access to your Customer database? Who maintains Customer information? Who maintains your Customer information? Will customers of different businesses be supplied with the same items ? Are there any time-intensive Order Fulfillment operations/processes that need to be addressed? Do you perform Available to Promise inquiries against multiple supply sources for the purposes of meeting sales order demand planning needs? If so please describe the process. Do you have documentation on your current system security requirements for Order Fulfillment? Please describe if it is current and how it is used.
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers
OM,AR OM,AR OM,AR OM,AR OM,AR OM OM,AR OM,AR OM,AR OM,AR OM,AR OM,AR OM,AR OM, AR, GL OM,AR OM,AR
Sales customers customers customers customers Backorders customers customers Sales customers customers Documents customers customers Customer Information customers Customer Information Backorders customers customers customers Customer Information customers customers Other
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage customers Manage Orders
OM,AR OM OM,AR AR OM,AR OM,AR OM,AR AR OM
Manage Orders
OM
Order Taking
Manage Orders
ALL
Security Do you have security reports on who can run Order Fulfillment reports? (by Company, by cost center etc.) If so please elaborate on setup and processing. Do you have security requirements on who can enter data for Order Fulfillment? (e.g. by Company? by cost center?) If so please elaborate on setup and processing. Do you inquire against sales orders? If so please describe the process and various methods used, query criteria etc? Do you measure re-schedules? If so please elaborate on setup and processing. Do you obsolete items that currently have open orders? If so - please describe the process. Do you promise orders based on a master schedule plan? If so please elaborate on setup and processing. Do you run security reports on a regular basis for Order Fulfillment? If so please elaborate on setup and processing. Do you send order acknowledgments? If so please elaborate on setup and processing. Do you ship from multiple locations? If so please elaborate on setup and processing. Do you track requested to actual ship dates by product? If so please elaborate on setup and processing. Do you use purchase order number of purchase requisition information as part of your query? If so please describe the process.
Manage Orders
ALL
Security
Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders
ALL OM OM OM OM ALL OM OM,INV OM
Security Order Taking Order Taking Exception Handling Order Taking Security Order Taking Order Taking Order Taking
Manage Orders
OM
Order Taking

OBM Level II
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
OBM Level III

Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders
Application
OM OM OM OM OM OM OM OM OM OM, AR, GL OM, AR, GL OM, AR, GL OM, AR, GL
Category
RFP Maintenance Exception Handling Maintenance RFP RFP RFP RFP Order Taking Sales Sales Sales Sales

Does your Company respond to Request for Proposals (RFPs) to obtain work? If so - please describe how this process works - please highlight any pertinent flags, statuses, etc. How do you audit your Order Fulfillment data? How do you handle the open orders if there is an engineering change? How do you maintain your Order Fulfillment data? How does your Company monitor customers or Customer types in the RFP process? How does your Company monitor industries and market sectors in the RFP process? How does your Company monitor Proposal Cost Recovery in the RFP process? How does your Company monitor the Win/Loss rate in the RFP process? How is the shipping location determined? (i.e. by geography or product availability? How many orders are canceled in a month? How many orders do you receive in a month? How often do you adjust orders? How often do you cancel orders? If applicable - how do you track discrepancies between Suppliers drop ships to customers and the customers original purchase order to you? Under what circumstances do you hold a booked order? What are the reasons for canceled orders? What are your policies and procedures about canceling orders? Which operations/processes do you want to eliminate for Order Fulfillment? Which operations/processes do you want to streamline for Order Fulfillment?
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Orders Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing
OM OM OM, AR, GL OM, AR, GL OM OM OM OM OM ALL OM,SE, INV OM OM OM,SE, INV OM,SE, INV OM,SE, INV OM,SE, INV OM OM OM, AR OM OM OM OM OM OM OM OM OM OM OM,SE, INV OM,INV OM OM OM
Order Taking Exception Handling Sales Sales Other Other Exception Handling Exception Handling Exception Handling Security Manage Items Order Pricing Order Pricing Product Types Product Types Product Types Manage Items Order Pricing Order Pricing Pricing Formulas Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing
Who is responsible for putting orders on hold? Who is responsible for removing order holds? Who is responsible for resolving credit issues with order holds? Will there need to be terminal security for Order Fulfillment? If so please elaborate on setup and processing. Are you able to view all transactions associated with a given revision, serial number and/or lot? Can price list be overridden at time of order entry? Do customers have multiple price lists? Do you use best price pricing? Do customers order products by lot or serial no.? If so please elaborate on setup and processing. Do customers order products by revision level? If so please elaborate on setup and processing. Do customers reference their part numbers or yours? How and when are Customer part numbers referenced? Do use serial numbers to track items? Do you combine discounting conditions? If so please elaborate on setup and processing. Do you compute the average selling price of a product on a regular basis? If so please describe how the setup and process works. Do you create additional price lists in your business or customers? If so how many and how often? Do you define a formula to create a price relation? Do you discount by Customer class? If so please elaborate on setup and processing. Do you discount by Customer or Customer site? If so - please describe setup and process. Do you discount by order type? If so please elaborate on setup and processing. Do you discount by product/product line or product category? Do you discount by purchase order number? If so please elaborate on setup and processing. Do you discount by quantity? If so - please describe setup and process. Do you discount in percent or dollar amounts? Do they vary per order?
Order Pricing Formulas Discounting Manage Items Product Types Order Pricing Order Pricing Order Pricing Do you dynamically calculate the price based on a single or complex formula? Please provide details on setup and calculation? Do you give total order price breaks? If so are they for all items or selected? Do you group and track items by lot? Why and how? Do you have a material catalogue? If so please elaborate on setup and processing. Do you have any items on a price list other than standard items? ie: service, warranty, packaging, etc? Do you have default price lists? If so please describe the setup and processing. Do you have GSA contracts that limit your commercial pricing? If so please describe the setup and processing.
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(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
OBM Level II
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
OBM Level III

Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing
Application
OM OM OM OM OM,INV OM,INV OM OM,SE, INV OM, AR OM,INV OM, AR, GL, INV OM,INV OM OM
Category
Order Pricing Order Pricing Order Pricing Formulas Product Types Product Types Order Pricing Manage Items Order Pricing Product Types Manage Items Product Types Discounting

Do you have rules based pricing? (e.g. such as a matrix for computer product and CPU model) If so please describe how the setup and process works and provide an example. Do you have total order discounts? If so please elaborate on setup and processing. Do you maintain inter-company price lists? If so please elaborate on setup and processing. Do you price using formula based pricing? Please explain. Do you sell expiration dated material? If so please elaborate on setup and processing. Do you sell multiple units of measure for a single product? If so please elaborate on setup and processing. Do you tie currency code to price lists? Please explain and how many? Do you track items by revision ? Do you use charge codes for orders or shipping that need to be added on the Customer order? Do you use container items (items that contain other items)? If so please elaborate on setup and usage. Do you use decimal quantities for units or items? Do you allow returns or orders in decimal quantities? Do you use load items (items that are loaded into a container)? If so please elaborate on setup and usage. Do you use price breaks by weight, volume, order quantity, or order value? Do you use pricing formulas? Please explain how they are calculated?
Order Pricing Do you use standard item codes with default pricing and default accounting information? If so please elaborate on setup and the defaulting processes.
Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing
OM, AR OM OM AR, GL OM OM,INV OM, AR OM OM,SE, INV
Sales Sales Order Pricing Invoicing Order Pricing Product Types Order Pricing Discounting Manage Items Is there a cross reference to the customer part number? If so please elaborate on setup and processing. If not - is there a manual cross reference? If so please elaborate on setup and processing. What are the units of measure you use when you order items? What default information do you use for price lists? What types of discounts do you use? Please provide a list of major categories and SASE examples. Who has access to update or add pricing item to the price list? How often and when are changes made to the price list? Will you be obtaining prices from sources external to Oracle Pricing via API connected to your custom code? Please elaborate in detail. Do you need to reserve items globally? Do you reserve items from other than the defaulted warehouse? Do you need to view other warehouses? How do you reserve item(s) for customers and orders? Please explain in detail. Are there any automatic holds, authorizations, or approvals that must occur? If so please provide a current list of holds, authorizations, or approvals by order type. Are they Based on transportation availability? Are they based on Customer due date? Are they based on inventory needs at your regional sites? Are they based on shipment to regional areas? Do you have any triggers or actions in your current system that would require customizations? Please explain in detail. Do you have custom international shipping documents? If so - please elaborate on setup and usage. Please provide SASE examples and identify what information is required on international shipping documents. Do you have sales representatives? How many? Please describe the assignment, storage, and maintenance process of sales representatives. Does your sales force have remote access to sales history, orders, and returns? Do you r customers have access to the same? How do you attach customers to price lists? How do you link the specific products/services that you sell, with general ledger accounts at Invoice Entry? How many active price lists do you have? How many valid order products do you have? How will you default tax codes and tax groups to orders and control override ability? If so how are your price breaks used and applied? If yes, then when are serial numbers assigned (at receipt, at shipment)?
Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Not Identified Not Identified Not Identified
OM,SE, INV OM, AR, GL, INV OM OM OM, AR OM, AR OM,SE,INV, ATP OM,SE,INV, ATP OM,SE,INV
Product Types Manage Items Order Pricing Order Pricing Security Order Pricing ATP ATP ATP
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process
OM OM, SE OM, SE OM, INV OM, SE All
Order Types Transportation Transportation Transportation Transportation Other
Setup Order Process
OM,SE,INV
Documents
Setup Order Process Setup Order Process
OM,AR OM
Sales Order Types Do you have specific procedures for the taking of each type of order? If so please provide a current procedures documents. Do you maintain mandatory and/or optional reviews in your orders cycle for credit risk, legal compliance, and/or other approvals? If so please identify all reviews, possible outcomes, and cycles where they exist.
Setup Order Process
OM, WF
Sales

(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
OBM Level II
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
OBM Level III

Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process
Application
OM, INV OM,SE OM, INV OM, SE OM OM, AR OM,AR OM,SE OM OM, SE OM, INV OM, INV OM, INV OM, INV OM, INV OM,AR OM,AR OM, SE OM, INV OM, SE OM,AR OM, INV OM OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, WF OM, SE OM OM ALL OM, WF
Category
Transportation Transportation Transportation Transportation Order Types Sales Sales Transportation Order Types Order Taking Transportation Transportation Transportation Transportation Transportation Sales Sales Transportation Transportation Departure Planning Sales Transportation Order Types Departure Planning Departure Planning Departure Planning Departure Planning Departure Planning Departure Planning Sales Transportation Order Types Order Types Security Sales

Do you manage international shipments or does your carrier provide that service? Do you need a Transportation Calendar by Customer, by supplier, by carrier? Do you need volume and weight information when tendering a load? Do you plan production based on Departures? Do you take international orders? If so please elaborate on setup and processing. Do you track non-revenue sales credits? If so - how does this process work and highlight any exceptions. Do you track Sales Territory Information? If so please explain how this process works. Do you use a Shipping Calendar or Carrier Calendar? Do you use blanket orders? If so please elaborate on setup and processing. Do you use order notes for customers or Customer service? Please explain and give examples. Do you wish to receive quotes for loads via the Internet? Do you wish to record freight charges onto the Sales Orders at the time of shipment? Do you wish to tender a load with a carrier via the Internet? Does the Transportation Plan effect available to promise dates to customers? Does the Transportation Plan include Sales Order Shipments and Service Repairs and RMA shipments? How do you assign commissions? How do you breakup territory for sales? How do you generate shipping schedules? How do you manage your carriers? How do you sequence deliveries within a departure? How is Sales Territory Information for tracking purposes derived? (i.e. Customer, salesperson etc.) How is the Transportation Plan communicated internally? How may shipments per month? If applicable, could one departure have several Customer destinations? If applicable, how do sequence vehicle load ordering for lines within a delivery? If applicable, how do you assign scheduled shipment lines to planned departures? If applicable, how do you estimate the numbers of containers required for shipment? If applicable, how do you factor in vehicle capacity information into your departure planning? If applicable, how do you schedule vehicle departures? If your sales order cycle involves product shipment, how do you manage partial shipments and resulting backorders? Is a delivery schedule integral with your current business software? Is there a different paper trail for each order type? If so please describe the paper trail and audit purpose, by order type. Is your order volume steady or seasonal? Please explain why. Map each GL user to a menu structure. Will any new ones need to be created for Order Fulfillment? If so please explain why. Please identify any sales order cycle that involves product shipment? Please highlight any exceptions. To what extent do you plan shipment departures - where a departure consists of delivery lines that are scheduled to be shipped in a specific vehicle on a specific date and time? To what extent do you use delivery based shipping - where a delivery consists of a set of delivery lines that are scheduled to be shipped to a Customers ship to location in a specific vehicle on a specific date and time?
Setup Order Process
OM, SE
Departure Planning
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process
OM OM OM, WF OM OM,SE,INV
Delivery Planning Exception Handling Sales Order Types Documents What are the factors that can place orders on hold? Please decode and abbreviations and meanings you may have to a 'holds list'. What are the milestones of your sales order cycle? What are the required processing steps for each type of order? What are the types of documents that you generate? Please provide a complete, current list, and samples of each. What are the types of orders that you process? (i.e. goods, services, returns) Please provide a categorized list of all order types. What do you like about your current order entry system? What is the average number lines per order by order type? Do you promise configured orders based on a master schedule plan? If so please elaborate on how you meet requested date by setup and processing. Do you accept configured sales orders? If so please elaborate on setup and processing. Do you have a validation process for configured orders?
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Specification and Configuration Setup Order Specification and Configuration Setup Order Specification and Configuration Setup
Setup Order Process Setup Order Process Setup Order Process Generate Order Specification/Configuration to Bas Not Identified Review and Resolve Exceptions
OM OM OM
Order Types Order Types Order Types
OM, BOM,WIP OM OM,INV
Product Types Product Types Product Types

(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
OBM Level II
Order Specification and Configuration Setup Order Specification and Configuration Setup Order Specification and Configuration Setup Order Specification and Configuration Setup Order Specification and Configuration Setup Order Specification and Configuration Setup Order Specification and Configuration Setup
OBM Level III

Review and Resolve Exceptions Setup Order Specification and Configuration Setup Order Specification and Configuration Setup Order Specification and Configuration Setup Order Specification and Configuration Setup Order Specification and Configuration Specify and Configure Order
Application
OM,INV OM,INV OM,INV OM,INV OM,INV OM, BOM,WIP OM
Category
Product Types Product Types Product Types Product Types Product Types Product Types Product Types

Who and how do you review or resolve exceptions or changes on configured orders? Do you have a special price list for configured products? If so - how does it differ and please provide a sample. Do you have constraint or specific rules for configuration orders? Do you have documentation that is required to accompany the configured item(s) on the order? How do you check Available to Promise for configured orders? When is a configured order considered a committed order? (i.e. at order entry, booking, when ship date promised) Do you accept Customer configured sales orders? If so please elaborate on setup and processing. Do you give the Customer a ship date while on the phone? If so please elaborate on how you meet requested date by setup and processing. If you process configured orders - do you attempt to reserve new sales order configurations to existing item master configurations? If you process configured orders, do you attempt to match a new sales order configuration to an existing configuration already in your item master? What percent of all orders are configured?
Order Specification and Configuration Setup Specify and Configure Order Order Specification and Configuration Setup Specify and Configure Order Order Specification and Configuration Setup Specify and Configure Order Order Specification and Configuration Setup Specify and Configure Order Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Manage Products and Pricing Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process
OM,INV OM
Product Types Product Types
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
OM OM QP QP QP QP QP,AR QP QP QP, AR QP, AR QP QP QP, AR QP QP QP QP QP QP QP QP QP QP QP QP QP QP QP QP QP QP
Product Types Product Types Reports Price Lists Price Lists Reports Do your payment terms change during a promotion? If so please explain. Payment Terms Do your promotion dates change during a promotion? If so please explain. Promotions Dates Free Goods Accruals Accruals Coupons Pricing Breaks Reports Security Pricing Attribute Pricing Breaks Pricing Modifiers Pricing Qualifier Pricing Attribute Pricing Modifiers Pricing Qualifier Price Lists Pricing Attribute Coupons Pricing Modifiers Pricing Modifiers Pricing Modifiers Pricing Qualifier Pricing Attribute Pricing Modifiers Price Lists How do you account for and process free goods? How do you manage customer accrual dollars? How do you pay out customer accrual dollars? How often? How do you process Coupons? Is there a collection method for these coupons? Please explain. How often do you need to change or add the pricing breaks? For a promotion? Please explain. What historical reporting is required for promotions? If so how is this promotion history captured? What type of security is needed for pricing, promotions and discounting? Who maintains the promotional updates? Who will maintain the pricing attributes? Who will maintain the pricing breaks? Who will maintain the pricing modifiers? Who will maintain the pricing qualifiers? Will you have a need to change or add the pricing attributes during a effective promotion? Please explain. Will you have a need to change or add the pricing modifiers during a effective promotion? Please explain. Will you have a need to change or add the pricing qualifiers during a effective promotion? Please explain. Are there any Oracle CRM applications that will need promotion pricing in addition to Order Management Pricing? Please explain Are there any other pricing attributes that will be used for pricing? Please explain. Do you accept coupons on an customer order? If so how much of the coupon do you apply? Do you create cascading modifiers? Do you create eligibility rules for modifiers by assigning list or line level qualifiers? Do you create exclusive modifiers? Do you currently use some form of eligibility qualifiers for pricing? Do you currently use some form of pricing attributes for pricing? Do you currently use some form of pricing modifiers for pricing? Do you define a listing of predefined lookup types and associated values for pricing? Do you ever add additional item(s) to the promotion while the promotion is in effect? If so how often and how is it applied for effectively within the promotion? Do you have different payment terms that are attached to promotions? If so please explain. Do you have separate price lists for promotions? If so how many? Do you mark discounts exclusive or incompatible to each other? Do you match effectively dates for promotional discounting? Please explain. Are there any type of custom pricing reports you use? If so please elaborate with examples. Do you have items that are promotional items only? If so please explain. Do you use an item hierarchy for the promotional price list ? Do you use or require pricing reports? If so what type and format do you use?
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process
QP QP,AR QP QP QP
Price Lists Payment Terms Price Lists Pricing Breaks Pricing Modifiers

(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
OBM Level II
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
OBM Level III

Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process
Application
QP QP QP QP QP QP QP QP QP QP QP
Category
Coupons Free Goods Pricing Modifiers Free Goods Coupons Pricing Modifiers Deals & Accruals Pricing Modifiers Deals & Accruals Price Lists Pricing Breaks

Do you offer a coupon(s) for future pricing discounts when specific item(s) are ordered? Do you offer buy one get one type of free goods? If so please explain how they are applied. Do you offer discounts as well as surcharges for pricing modifiers? Do you offer free goods? How does your free goods get applied to the order line? Do you offer gift certificates? If so how do you process them on a promotional order? Do you offer item upgrades or item replacements for a specific item ordered? Please Explain. Do you offer multiple deals for the same customer/order? Please explain and also how this is achieved? Do you offer other item discounts when specific item(s) are ordered? Do you use deals for specific or groups of customers in pricing? Do you use negative promotional pricing? Please explain in detail how this is used. Do you use pricing breaks? How do you apply them? Do you use terms upgrades based on customer items ordered where by upgrading payments, shipping or freight terms? Please explain? How is the coupon validated for discounting a promotion? How long do your promotions run for? Do your promotions dates overlay with other promotions? How will the promotion price list be determined? Are there any exceptions to the rules applied here? What currencies will be used for pricing promotions? Are the price lists setup for this currency now? What event phases need to be mapped for pricing and discounting? Are there any restrictions? Please explain. What system sourcing will be used for promotion pricing? Please elaborate if other than Oracle Pricing. Will pricing attribute sourcing rules will be used? Please explain how these rules apply? Will the pricing/promotions be applicable to the entire organization or to one operating unit? Will you be creating monetary or non-monetary promotional accruals? Will you be using N-Dimensional pricing to discount in promotions? Please explain. Will you need to setup profile classes for customer promotional pricing? Please explain. Will you use add promotional goods to a customer order and adjust pricing when a customer orders specific item(s)? Will you use customer classes or specific customer groups for eligibility qualifiers? Will you use multiple modifier types in discounting a customer order? Will you use order amounts or line volumes for eligibility qualifiers? Will you use Order Types, Shipment Date, or Line Type as a predefined eligibility qualifier?? Will you use Payment Term, Freight Term, or Shipping Terms, as a predefined eligibility qualifier? Will you use price breaks to discount or surcharge price adjustment or benefit when a customer orders one or more specific item(s)? Will you use specific customers, Bill-To, or Sales Channel as a predefined eligibility qualifier? How do you track market demand for your products?
(OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment (OF) Order Fulfillment
Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling Order Entry and Scheduling
Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts
QP,AR QP QP QP QP QP QP QP QP QP,AR QP QP QP QP QP QP QP QP QP QP QP MPS, OM MPS, OM INV, MPS, OM Web Customers Demand Planning, OM Demand Planning, OM Demand Planning, OM Demand Planning, OM Demand Planning, OM Demand Planning, OM
Payment Terms Coupons Promotions Dates Price Lists Price Lists Price Lists Price Lists Pricing Attribute Price Lists Deals & Accruals Price Lists Price Lists Pricing Modifiers Pricing Qualifier Pricing Modifiers Pricing Qualifier Pricing Qualifier Pricing Qualifier Pricing Breaks Pricing Qualifier
(PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management
Collection/Analysis Do you have regional market demand? Collection/Analysis Do you use historical demand to assist the forecasting process? Collection/Analysis Collection/Analysis Demand Forecast Do you create a forecast for each demand source? Demand Forecast Collection/Analysis Collection/Analysis Do you use any of the following forecasting techniques? Exponential smoothing? Hot-Winters? Seasonal adjustments? Trend Lines? Best-fit model? Do you have seasonal or highly variable demand? Collection/Analysis Do you use formal methods and/or PC based tools to assist the forecasting process? Do you use different forecasting techniques for different sources of demand? Do you collaborate with your customers to allow them to enter, via the web, their own forecasts? What are your forecast demand sources?
(PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management
Manage Forecasts Manage Forecasts
Collection/Analysis
RD.020 Business Process Questionnaire OBM Level I OBM Level II OBM Level III
Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts
Application
Demand Planning, OM Demand Planning, OM Demand Planning, OM Demand Planning, OM Demand Planning, OM APS, SCP, MPS/MRP APS, SCP, MPS/MRP APS, SCP, MPS/MRP APS, SCP, MPS/MRP APS, SCP, MPS/MRP APS, SCP, MPS/MRP APS, SCP, MPS/MRP APS, Demand Planning, SCP, MPS/MRP MPS MPS
Category
Collection/Analysis

Do you create multiple forecasting scenarios? Sales Forecast, Marketing Forecast, Budget, Constrained vs. Unconstrained? Do you consolidate forecasts for production?
(PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management
Collection/Analysis Collection/Analysis Collection/Analysis Demand Forecast Forecast Level Forecast Level Do you forecast configured products? Forecast Level Demand Forecast Demand Forecast Forecast Level Maintenance How do you maintain your Forecasting data? Maintenance Maintenance Maintenance Generate Performance Measures Demand Forecast Demand Forecast Demand Forecast Demand Forecast Demand Forecast Do you stock material to respond to seasonal or highly variable demand? I.e. forecast inaccuracy How quickly can you respond to rapid demand changes without adding safety stock? Do you keep extra capacity available because of demand fluctuations? I.e.; forecast inaccuracy To reduce forecast uncertainty, do you intend to collaborate, by sharing information, with your trading partners? Forecasts from Customers and supply commitments from your Suppliers? How often do you have to change materials to respond to changes on demand? (For example, if you are in the clothing business, change from wool to cotton). Which operations/processes do you want to streamline for Forecasting? Do you track forecast accuracy, and change your plans accordingly? How long does the typical forecast cycle take (from source to consolidation of forecast)? What types of drivers would cause forecast changes and adjustments? Do you group demand forecasts for planning or consumption or order promising purposes? Do you separate your demand forecast from the forecast used to drive production? How many and on what level for an item do you forecast on a weekly basis? Monthly basis? What is the forecast system processing time during the peak forecast period? Do you forecast by product family or by configuration model or by item or in some combination? Do you forecast end item and/or spares demand? Do you create forecast reconciliation by generating aggregate forecasts from detailed forecasts? Do you create forecast reconciliation by generating detailed forecasts from aggregate forecasts? Do you forecast in multiple units of measure? (DFUs)
(PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management
Manage Forecasts Manage Forecasts Manage Forecasts
(PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management
Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts
INV, MPS MPS/MRP MRP, OM INV, MPS Flow Mfg, MPS INV, MPS
Where is the last point in the current system that allows you to change forecasts? Do you drive near term production from sales orders and/or forecasts?
(PF) Planning and Forecasting Demand Management
Manage Forecasts
SS Web Apps
Demand Forecast
MPS/MRP
Demand Forecast
Not module specific Operations Which operations/processes do you want to eliminate for Forecasting? Not module specific Operations Not module specific Operations MRP MRP BIS, Demand Planning Forecasting Forecasting Generate Performance Measures What business performance statistics do you monitor for Forecasting? Are there any time-intensive Forecasting operations/processes that need to be addressed? Do you manipulate forecasts and automatically turn them into the MPS? Describe your techniques. How long does the MPS take to finalize?
Not module specific Reporting Not module specific Reporting
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting
What are your Forecasting reporting requirements with respect to functional vs. foreign currencies? What are your Forecasting reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Forecasting reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Forecasting reporting requirement that your current set of reports does not meet? Are Forecasting reports standard across multiple Manufacturing sites, for example, subsidiaries? Are Forecasting reports standard across multiple levels within Manufacturing sites, i e., divisions? What information is needed i e., actual sales orders, are required on Forecasting reports? Do you provide a "key" of content/information somewhere on the Forecasting report?
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Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts
Application
Category

What Forecasting reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Forecasting reports? What is the criteria for determining who should receive a copy of any Forecasting report? How do you update a Forecasting reports distribution list? Is the process to update a Forecasting reports distribution list documented?
(PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting
How long does it take to update a Forecasting reports distribution list? Not module specific Reporting How long should it take to update a Forecasting reports distribution list? Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting ALL Reporting What type of printers do you run Forecasting reports (including checks, purchase orders etc.) on? Where are they located? Do you run Forecasting reports by sales channel, by production site, by product family? Do you have security requirements on who can enter data for Forecasting? (e.g. by planner, by production site, by corporate site?) Do you have security reports on who can run Forecasting reports? (by planner, by production site, by corporate site?) Will there need to be terminal security for Forecasting? Do you run security reports on a regular basis for Forecasting? (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management (PF) Planning and Forecasting Demand Management Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules Distribution and Production (PF) Planning and Forecasting Schedules (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan Manage Forecasts Manage Forecasts Manage Forecasts Set Policies & Parameters Control Production Activity Plan DRP Plan DRP Plan DRP Plan DRP Plan Production Materials Print Shop Packets Print Shop Packets Release Production Schedule Release Production Schedule Release Production Schedule Set Policies & Parameters Set Policies & Parameters not identified Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Not module specific Security Not module specific Security Not module specific Security MRP WIP INV MPS WIP APS, SCP MRP, WIP MRP MRP MRP MRP, PO, WIP MRP, PO MRP, WIP MRP NS INV Planning Planning Do you pick to order ? Material Planning Do you maintain a delivery schedule to your regions or to your sites? Material Planning Material Planning Material Planning WO & PO Release Operations Operations WO & PO Release WO & PO Release WO & PO Release WO & PO Release Planning Production Type Distribution Network Do you have warehouses and manufacturing organizations in different geographic locations? Are these locations regionalized? Are virtual locations needed? Do you manufacture or perform any value-added functions at your remote sites? Do you maintain service locations? Do you differentiate service locations from warehouse and manufacturing sites? Do you maintain products at multiple sites? Do shortages play a major role in scheduling and launching work orders? Do you 'kit short' shop orders? Do you need delivery dates quoted real time? Do you use available to promise routines? Do you use flow manufacturing? Do you automatically generate and confirm released workorders and purchase orders? Do you autorelease to suppliers based on the material plan? Are you required to Print Shop floor packets? If so what is the basis of the requirement? Do you retain shop floor documentation( the hard copies) after production is completed? If so, for how long? How often do you launch work orders or purchase orders? Do you build to the delivery schedule to each region? (That is, build to a truck schedule). Do you plan to include DRP requirements in a global material and capacity plan? (I.e.; plan the entire supply chain?) Do you have just-in-time needs for purchasing or production? Do you have documentation on your current system security requirements for Forecasting? Map each GL user to a menu structure. Will any new ones need to be created for Forecasting? Do you need to prioritize demand? by profit margin, by customer priority, by demand type, by promise date? Do you hit your production schedules within your tolerance? Who performs the tasks associated with updating a Forecasting reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Forecasting reports? Do some of these Forecasting reports belong in report sets? Always being run together? Do the separate business units run their own Forecasting reports?
Not module specific Reporting Not module specific Reporting
Not module specific Security Not module specific Security Not module specific Security
INV Distribution Network BOM, INV, MRP, OE, WIP Distribution Network NS INV INV Distribution Network Distribution Network Distribution Network
(PF) Planning and Forecasting Distribution Resources Plan
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Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP
Application
ENG INV INV, WIP MRP, PO MPS/MRP INV INV, OM, PO INV, OM, PO NS NS NS INV, OM, PO INV, OM, PO OM INV MPS/MRP, Supply Chain NS MPS INV, PO INV, PO MPS ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL
Category
Distribution Network

Do you have a central engineering design center that supports multiple sites?
(PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan
Is there a central item maintenance function? If Yes where is it located? Distribution Network Do you manufacture the same product at multiple sites? Distribution Network Do you have central planning and purchasing functions? Distribution Network Distribution Network Distribution Network Do you ship products between sites? Distribution Network Do you drop-ship from your remote sites to customers? Distribution Network Do you consolidate customer shipments? Distribution Network Do you ship from a main finished goods site? Distribution Network Do you track on-time deliveries at each site? Distribution Network Inter-warehouse Fulfillment Inter-warehouse Fulfillment Inter-warehouse Fulfillment Inter-warehouse Fulfillment Inter-warehouse Fulfillment Inter-warehouse Fulfillment Material Planning Material Planning How many replenishment orders do you request at peak periods? Material Planning How many items do you forecast replenishment demand for per period? Material Planning How do you maintain your Distribution Planning data? Maintenance How do you audit your Distribution Planning data? Maintenance Operations Operations Operations Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting What type of printers do you run Distribution Planning reports (including checks, purchase orders etc.) on? Where are they located? (PF) Planning and Forecasting Distribution Resources Plan Plan DRP Plan DRP ALL ALL Reporting Reporting Do you run Distribution Planning reports for different companies or cost centers? Is the process to update a Distribution Planning reports distribution list documented? How long does it take to update a Distribution Planning reports distribution list? How long should it take to update a Distribution Planning reports distribution list? Who performs the tasks associated with updating a Distribution Planning reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Distribution Planning reports? Do some of these Distribution Planning reports belong in report sets? Always being run together? Do the separate business units run their own Distribution Planning reports? What is the criteria for determining who should receive a copy of any Distribution Planning report? How do you update a Distribution Planning reports distribution list? Which operations/processes do you want to streamline for Distribution Planning? Which operations/processes do you want to eliminate for Distribution Planning? Are there any time-intensive Distribution Planning operations/processes that need to be addressed? Do you provide a "key" of content/information somewhere on the Distribution Planning report? What Distribution Planning reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Distribution Planning reports? Do you use an internal requisition system? Do you use sales orders to ship against warehouse purchase orders? Do you differentiate shipments to and from your warehouses from shipments to outside customers? Do you use a min-max inventory replenishment system? Do you use DRP Replenishment orders? Do you use EDI technology to see demand from remote sites? The Internet? How does each site or region record demand? Forecast, Customer Orders, interfaced requirements from other sites? What is the average lead-time from requisition to delivery? Do you have central purchasing contract negotiations, but decentralized purchasing functions? How do you cost and value inventory at each of the sites?
(PF) Planning and Forecasting Distribution Resources Plan
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Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan DRP Plan Production Capacities Plan Production Capacities Plan Production Capacities Plan Production Capacities Plan Production Capacities Plan Production Capacities Plan Production Capacities Plan Production Capacities Plan Production Capacities Plan Production Capacities Plan Production Capacities Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
Application
ALL ALL ALL ALL ALL ALL APS, CRP, SCP APS APS, CRP, SCP APS APS APS, SCP MRP MRP MRP MRP MRP MPS MRP MRP MRP, WIP
Category

Do you have security requirements on who can enter data for Distribution Planning? (e.g. by company? by cost center?) Do you have security reports on who can run Distribution Planning reports? (by company, by cost center etc.) Will there need to be terminal security for Distribution Planning? Do you run security reports on a regular basis for Distribution Planning?
(PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Distribution Resources Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan
Security Security Security Process Do you need to plan with finite capacity constraints? Process Do you plan to infinite material? Process Do you need to plan with finite material constraints? Process Process Process Do you level load your production lines? How? Capacity Planning Are make/buy decisions impacted by capacity? Capacity Planning Do you run capacity simulations? Capacity Planning Capacity Planning Capacity Planning How do demand forecasts feed master scheduling? Forecasting Do you use MRP plans to negotiate Supplier prices? Planning Do you distribute MRP plans for supplier consigned inventory? Planning How do you schedule production? Planning What are your Master Scheduling reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Master Scheduling reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Are there any Master Scheduling reporting requirement that your current set of reports does not meet? Are Master Scheduling reports standard across multiple Sets of Books, for example, subsidiaries? Are Master Scheduling reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Master Scheduling reports? Do you provide a "key" of content/information somewhere on the Master Scheduling report? What Master Scheduling reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Master Scheduling reports? What is the criteria for determining who should receive a copy of any Master Scheduling report? How long does it take to update a Master Scheduling reports distribution list? Do some of these Master Scheduling reports belong in report sets? Always being run together? What type of printers do you run Master Scheduling reports (including checks, purchase orders etc.) on? Where are they located? Do you have separate planning/scheduling groups? Do you have planner/ buyers? What kind of on-line planning tool do you use? Do you plan to generate a Master Production Schedule? Process Process Process Do you plan to generate a Master Production Schedule for each manufacturing plant or a global MPS? Do you plan to generate a Material Requirements Plan for each manufacturing plant or a global MRP? How often do you review capacity requirement? (Hourly, Daily, Weekly, Quarterly etc.) Do you share resources between Departments work centers. Do you need to plan with optimizations that meet company objectives? What objectives? (Turns, Profit, Utilization?) Do you need to run alternative plan simulations? Do you have documentation on your current system security requirements for Distribution Planning? Map each GL user to a menu structure. Will any new ones need to be created for Distribution Planning? Do you plan to infinite capacity?
Not module specific Reporting
(PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan
Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting
(PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan
Plan Production Materials Plan Production Materials Plan Production Materials Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters
Not module specific Reporting MRP MRP, WIP APS, SCP, MPS/MRP APS, SCP APS, SCP Planning Planning
(PF) Planning and Forecasting Manufacturing Plan
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Set Policies & Parameters Set Policies & Parameters
Application
APS, CRP, SCP APS, SCP
Category
Process

Do you plan to generate Rough Cut Capacity Plans?
(PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan
Do you plan to generate the RCCP simultaneously with the MPS? Process Do you need to create a holistic optimization plan based on a single data model that creates one plan from strategic supply chain planning down to detailed factory floor scheduling? Do you need integrated performance management based on inventory turns? (PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP Planning Do you need Distributed planning? i.e. the planning engine is on a separate server capable of consolidating the data from multiple transaction systems. (PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP Planning Do you use Net Change Planning? Net Change planning will only replan those items that have received transactions or definition changes. (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Set Policies & Parameters MRP MPS/MRP Planning Planning Would you like the MPS/MRP or DRP to automatically source a planned order? Do you need the MPS/MRP or DRP to back off intransit lead times, in addition to replenishment lead times when suggesting a release date? Do you plan Discrete production? Planning Do you plan Repetitive production? Planning Do you plan Process production? Planning Do you plan Flow Lines production? Planning Do you plan Assemble to Order production? Planning How often do you generate a master schedule or material plan? (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement Accounts Payable Accounts Payable Accounts Payable Accounts Payable Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Make Payments Make Payments Make Payments Make Payments MPS MRP MRP MRP, WIP MRP MRP Planning What is your typical planning horizon? Planning Do you run material plan simulations? Planning Do you have to schedule tooling requirements? Planning Do you plan for preventive maintenance? Planning Do you plan periodic maintenance of Machine resources. Planning How do you update a Master Scheduling reports distribution list? Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting Not module specific Reporting ALL Reporting Do you run Master Scheduling reports for different companies or cost centers? Do you have security requirements on who can enter data for Master Scheduling? (e.g. by company? by cost center?) Do you have security reports on who can run Master Scheduling reports? (by company, by cost center etc.) Will there need to be terminal security for Master Scheduling? Do you run security reports on a regular basis for Master Scheduling? Not module specific Security Not module specific Security Not module specific Security PJM, SCP PJM, SCP AP AP AP AP Process Do you need to identify a specific MRP for a specific project? Process How long do you do check reconciliation? Check Reconciliation Do you get a tape from the bank for check reconciliation? If yes, who can Check Reconciliation provide us with the format of the bank tape's data? Is there a requirement to do on-line bank reconciliation's? Check Reconciliation Is there a requirement to support multiple domestic bank accounts? How many and where? Disbursement Do you have documentation on your current system security requirements for Master Scheduling? Map each GL user to a menu structure. Will any new ones need to be created for Master Scheduling? Do you need to identify a specific MPS for a specific project? Is the process to update a Master Scheduling reports distribution list documented? How long should it take to update a Master Scheduling reports distribution list? Who performs the tasks associated with updating a Master Scheduling reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Master Scheduling reports? Do the separate business units run their own Master Scheduling reports?
(PF) Planning and Forecasting Manufacturing Plan
Set Policies & Parameters
MRP
Planning
(PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan (PF) Planning and Forecasting Manufacturing Plan
Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters
MPS/MRP APS, SCP, MPS/MRP APS, SCP, MPS/MRP APS, SCP, MPS/MRP APS, SCP, MPS/MRP APS, SCP, MPS/MRP
Planning
Not module specific Reporting Not module specific Security Not module specific Security Not module specific Security

(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
OBM Level II
Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable
OBM Level III

Make Payments Make Payments Make Payments Make Payments Make Payments
Application
AP AP AP AP AP
Category
Disbursement Disbursement Disbursement Disbursement Disbursement

Is there a requirement to support foreign currency bank accounts? How many and where What disbursement (document) types are currently processed through these bank accounts? How are your current payment terms structured? Do you use percent due or amount due with payment terms? Are payment due dates calculated based on a specific day of the month or on a number of days from the payment terms date? Is there a provision for discounts within the current payment terms? Describe the discounts currently available, and those needed additionally for the future. How are discount dates calculated - based on a specific day of the month or on a number of days from the payment terms date? Is there a requirement to use multiple discount levels at present or in the future? How many different AP sites issue checks for suppliers? How many checks do you write/produce per period? Is there a requirement to use Computer Generated checks? What is your process to cancel checks? Is there a requirement to use Electronic Funds Transfer? Is there a requirement to use Wire Transfers? Is there a requirement to process Automatic Payments? Is there a requirement to process Manual Payments? If so, is a separate bank account used? Is there a requirement to process Partial Payments? Is there a requirement to process Pre-Payments? Is there a requirement to process Recurring Payments? Is there a requirement to process immediately available Quick Checks? What is the current procedure for vendor advances? How are vendor advances reconciled when the vendor invoice is submitted? Do you have, or do you require, a priority system for payments? Describe its use. What is your current payment cycle? (How often do you print checks?) If recurring payments are used, what is the normal period cycle for these payments? Are all invoices paid in local currency and what currency is used? If not local, list the foreign currencies used. Will there be a requirement to use multiple currencies in the future? List the foreign currencies expected. Do check payments have to be approved before they are run? Do you have a minimum or maximum payment amount per check? Do you have a minimum or maximum payment amount per run? What is the current check layout for computer generated checks? How many formats do you have? Provide samples. Do you print the check number on the check/remittance or is it pre-printed? Should a remittance advice note be produced, and when? How should an overflow situation be handled? Is there any special sequencing of checks when printing? Is there a dedicated printer or print tray for checks? What type of printer(s) is used for checks? List location(s) What period types would be used for these reports, e.g. weekly, monthly or quarterly? Where are the pre-printed checks stored? Is there a requirement to restrict the access to the check printing function? What position or function has this authority? What is the policy/procedure for handling stop payments? What is the policy/procedure for handling void payments if they have been recorded? What is the policy/procedure for handling void payments if they have not been recorded? Do you produce INTRASTAT reports for the declaration of imports and exports involving the Intra-EU movement statistics of items. If so, attach sample. Do you produce EXTRASTAT reports for the declaration of imports and exports involving the movement statistics of items for countries outside the EU. If so, attach sample. Do you produce INTRASTAT/EXTRASTAT reports reporting the movement statistics of items with 'Country of Origin'. If so, attach sample.
(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable
Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments
AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP
Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement
(PR) Procurement
Accounts Payable
PO
Multi-Org
(PR) Procurement
Accounts Payable
PO
Multi-Org
(PR) Procurement (PR) Procurement (PR) Procurement
Accounts Payable Accounts Payable Accounts Payable
Manage Receive Goods not identified not identified
PO AP AR, GL
Multi-Org Disbursement Disbursement Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Procurement? What are the requirements for reporting tax payments (e.g. company, rate or tax authority)? How do you record taxes within the GL (number of accounts, type)?
(PR) Procurement
Accounts Payable
not identified

(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
OBM Level II
Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable
OBM Level III

not identified not identified not identified not identified not identified not identified
Application
Category

Do you review requirements for validation rules, allowing certain Procurement accounts to be valid with only certain other values. How do you maintain your Invoice and Disbursement data (who enters, who reviews, etc.)? Who does the maintenance? How do you audit your Invoice and Disbursement data (e.g., matching, matching tolerances, etc.) and by whom? What operations/processes (e.g., matching, match error resolution, etc.) do you want to streamline for Invoice and Disbursement? What operations/processes (e.g., manual matching, etc.) do you want to eliminate for Invoice and Disbursement? Are there any time-intensive Invoice and Disbursement operations/processes that need to be addressed? Do you have security restrictions on who can enter/maintain data for Invoice and Disbursement? (e.g., by company, by cost center, by position) Please describe restrictions. Do you have security restrictions on who can process certain functions (e.g., print checks, void checks, etc.) for Invoice and Disbursement? (e.g., by company, by cost center, by position) Please describe restrictions.
Not module specific Validation Not module specific Maintenance Not module specific Maintenance Not module specific Other Not module specific Other Not module specific Other
(PR) Procurement
Accounts Payable
not identified
(PR) Procurement
Accounts Payable
not identified
AP, PO
Security Do you have security reports on who can run Invoice and Disbursement reports (by company, by cost center, by position)? Describe process and who runs reports. Will there need to be terminal security for Invoice and Disbursement?
(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
Accounts Payable Accounts Payable Accounts Payable Accounts Payable
not identified not identified not identified not identified
Not module specific Security Not module specific Security Not module specific Security Not module specific Security
(PR) Procurement
Accounts Payable
not identified
Do you run security reports on a regular basis for Invoice and Disbursement? Describe process and who runs reports. Do you have documentation on your current system security requirements for Invoice and Disbursement? Please provide copy. Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Invoice and Disbursement? Do you review requirements for validation rules, allowing certain Invoice and Disbursement accounts to be valid with only certain other values?
(PR) Procurement (PR) Procurement
Accounts Payable Accounts Payable
not identified not identified
Not module specific Validation AP Other
What other audit requirements are needed? Do you have security requirements on who can enter/maintain data for Employee Expense (e.g., by company, by cost center, by position)? Do you have security restrictions on who can process certain functions (e.g., print checks, void checks, etc.) for Employee Expense? (e.g., by company, by cost center, by position) Please describe restrictions.
(PR) Procurement
Accounts Payable
not identified
(PR) Procurement
Accounts Payable
not identified
PO
Security Do you have security reports on who can run Employee Expense reports (by company, by cost center, by position)? Describe process and who runs reports. Will there need to be terminal security for Employee Expense?
Not module specific Security Not module specific Security Not module specific Security
Do you have documentation on your current system security requirements for Employee Expense? Please provide copy. Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Employee Expense? Do you review requirements for validation rules, allowing certain Employee Expense accounts to be valid with only certain other values.
(PR) Procurement
Accounts Payable
not identified
(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable
not identified Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing
Not module specific Validation Do you match your AP invoice with the PO? AP, PO AP, PO AP, FA, PO INV, PO GL, PO AP, PO AP, PO AP AP AP AP AP AP Matching & Approval How do you match AP invoice data with PO data? What types of data and Matching & Approval tolerances? How do you match vendor information to your fixed assets systems when Matching & Approval purchasing assets? Do you match your receipts with the PO's? Matching & Approval Do you require 2, 3 or 4 way matching? Please specify which one. Matching & Approval Are there payment terms, not defined in Accounts Payable, that need to be defined for Purchasing to order goods/services? Purchase Orders Will tax names and rates, currently defined in current systems' Accounts Payable, have to be revised in any way? How? Purchase Orders Invoicing Do you require batch control to manage invoice entry? Invoicing Who enters invoices and how often? Invoicing Do you receive invoices at a central location? How do you physically store invoices once entered into the computer? Invoicing Are invoices billed to distinct companies, cost centers or other? Please describe. Invoicing Invoicing How many invoices per period do you enter? Describe the security requirements on who can enter key AP processing data (invoice processing, payment processing, check processing)? Include what positions are involved and how? Invoicing
(PR) Procurement
Accounts Payable
Receive Supplier Invoicing
AP

OBM Level II
OBM Level III

Receive Supplier Invoicing Receive Supplier Invoicing
Application
AP AR, GL
Category
Invoicing Invoicing

How are invoices identified (numbered)? vendors invoice number, date, next allocated number? How many liability accounts do you use and what are they? What frequently used (recurring) expense distributions are used within your current system (e.g. rent or telephone payments)? Please list. Are these recurring expenses for fixed or varying amounts? Will some invoices never have purchase orders? Should invoices be matched completely, partially or both?
Accounts Payable Accounts Payable Accounts Payable Accounts Payable
Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing
AP AP AP AP
Invoicing Invoicing Matching & Approval Matching & Approval
Do you currently have any tolerance levels for matching such as Price Tolerance, Quantity Ordered Tolerance, Quantity Received Tolerance, Tax Tolerance? Please specify those levels used and their limits. (PR) Procurement (PR) Procurement (PR) Procurement Accounts Payable Accounts Payable Accounts Payable Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing AP AP AP Matching & Approval Would you like to approve your vendor invoices on-line, by batch or have both Matching & Approval options? What is the internal approval process for a vendor invoice in your organization Matching & Approval at present? Are there situations where a vendor invoice needs to be placed on hold and then manually released? Describe the situations and the approval process to Matching & Approval release the hold. Where an invoice needs to be placed on hold and then manually released, can these invoices be "posted" to the General Ledger? If not, please specify. (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement Accounts Payable Accounts Payable Accounts Payable Accounts Payable not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified AP PO PO AP, PO, SSP Not module specific Not module specific Not module specific Not module specific INV, PO INV, MRP, PO AP, PO INV, PO INV, MRP, PO PO Matching & Approval Do you directly associate (match) invoice distributions to receipt lines rather Matching & Approval than through the PO? Do you have receipts that must have currency exchange rates captured as of Matching & Approval the date of receipt and associated with that receipt? How do you reconcile the purchases made with procurement cards? Matching & Approval What operations/processes (e.g., sourcing, requisitions, etc.) do you want to streamline for Procurement? Other What operations/processes (e.g., manual requisitions, etc.) do you want to eliminate for Procurement? Other Are there any requested Procurement operations/ processes (e.g., on-line requisitioning, etc.) that need to be added? Other Will there need to be terminal security for Procurement? Security Is purchasing centralized or decentralized in your organization and is this the strategy for the new system? Purchase Orders If purchasing is decentralized, how many plants or locations do purchasing? Purchase Orders Vendors Do you have single or multiple bill-to locations? Vendors Do you have single or multiple ship-to locations? If purchasing is decentralized, how many operating units are required to support purchasing security requirements. Purchase Orders What date format is used by your current system's users and is this sufficient for your needs (e.g., 01-DEC-2000, 01-DEZ-2000, etc.)? Multi-Language What currency format is used by your current system's users and is this sufficient for your needs (e.g., 1,000,000.00 for US dollar, 1.000.000,00 for Germany, etc.)? Multi-Language Purchase Orders Do you procurement cards issued to users in place of some PO's? Purchase Orders How do you manage the issue and tracking of procurement cards? Can a buyer modify a PO or requisition without a corresponding change request/authorization from the requisitioner? Buyers How does a buyer communicate a modified PO or requisition if no change request/authorization from the requisitioner is needed? Buyers Requisitions How do you select vendors to fill requisitions and place PO's? Does your procurement system utilize/issue requisitions? If so, please describe how used. Requisitions Requisitions Are requisitions automated or manual? Describe and attach sample. Requisitions How are requisitions issued? Requisitions What is the approval process for requisitions? Requisitions Who can approve requisitions (e.g., the requesters, manager, etc.)? What criteria (e.g., value, commodity, plant, budget, other) is used for approval of requisitions? Requisitions Does the requisition generation/approval process change by item type (e.g., by direct inventory materials, expensed materials, etc.)? Describe processes. Requisitions Requisitions What is the resubmittal/approval process for rejected requisitions? Are requisitions entered in a central location or do they come from multiple locations? Requisitions Do you import requisitions and from what source (outside systems, an MRP, an inventory system)? If so, please describe process to import them ? Requisitions How do you identify items when requisitioning (by your item number, vendor part number, part number revision level, description, etc.)? Requisitions Requisitions Are requisitions combined for purchase order creation and how? Are vendors and prices always entered on the requisition or are they not required? Describe. Requisitions
(PR) Procurement
Accounts Payable
AP
(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
not identified Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering
not identified Manage Purchase Cards Manage Purchase Cards Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions
PO PO, SSP PO, SSP PO PO PO PO INV, PO INV, PO PO PO PO
Ordering Ordering Ordering
Manage Requisitions Manage Requisitions Manage Requisitions
PO PO INV, PO
Ordering Ordering Ordering Ordering
Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions
INV INV, PO PO PO
(PR) Procurement
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OBM Level II
Ordering Ordering
OBM Level III

Manage Requisitions Manage Requisitions
Application
PO PO
Category
Requisitions Requisitions

Do you automatically or manually generate requisition numbers? Do you order some items frequently enough to justify using express requisitions? Can any employee potentially submit a requisition and/or PO? If not, what type of employees can do so? What percent of your employee base does this include? What goods or services do you order regularly? Are contracts on projects going to be used? If so, will they be associated with a line item on a requisition or purchase order? Do you allow requisitions created by MRP to 'self-approve' and be ready for PO release? Who are your buyers? How many are there? Where are they located? Are your buyers assigned to certain vendors, commodities, or items? Please provide list os assignments. What is the approval process for each buyer? What are the purchasing limits for each buyer? Does the buyer merge requisitions together for a single order? Describe process. Is a buyer required to purchase from a requested vendor? Do you use expediters and how do you use them? Please list current/expected expediters. Are products purchased by one legal entity on behalf of another legal entity? Are purchase orders created from requisitions generated in other businesses? Describe how this is currently done. What types of purchase orders do you use (e.g., Standard, Blanket, Contract, etc.) and for what purpose? How do you define each purchase order type? Who (by position or name) has access to defining each type of purchase order? How many purchase orders do you issue monthly? On the average, how many ordered items (lines ordered) are on a PO? At maximum, how many ordered items (lines ordered) are on a PO? What is the approval process for purchase orders? How many different formats do you have for printed purchase orders? Provide samples. Do you modify existing purchase orders? Describe process. Do you use unit of measure conversion for POs? If so, which ones (provide list)? What percentage of purchased parts are intended for manufacturing use? What percentage of purchased parts are intended for non-manufacturing use? What is the current process of creating a new purchase order for manufacturing use? (direct material) Are MRP planned purchase orders automatically assigned to a specific vendor? If so, based on what criteria? Are MRP planned purchase orders automatically assigned to an existing master or blanket order? If so, based on what criteria? Do you update or change the accounting distribution information for line items in your purchase orders? Do you create purchase orders from on-line requisitions? How do you control modifications to your purchase orders? Do you close purchase orders before they have been actually received & invoiced? Describe. Do you attach text (e.g., quality or material specifications, etc.) to your purchase order? How much text is required (provide worst case sample)? Do you automatically (by system) or manually generate purchase order numbers? Do you print supplier documents (e.g., RFQ's, PO's, etc.) in the language of the supplier? If so, please provide samples of each language supported. How do you maintain your Employee Expense data (e.g., expense reports submitted, rejected, etc.) and by whom? How do you audit your Employee Expense data (e.g., expense report vs. payment, etc.) and by whom? What operations/processes (e.g., on-live vs. paper submissions, etc.) do you want to streamline for Employee Expense? What operations/processes (e.g., manual reviews, paperwork matching, etc.) do you want to eliminate for Employee Expense? Are there any time-intensive Employee Expense operations/processes that need to be addressed? What requirement is there to process employee expense reports? Please describe. Is there a standard employee expense claim form? Provide sample. What is the current process to generate expense payments to employees? How frequently are employee expense claims processed?
(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering
Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions not identified not identified not identified not identified not identified not identified not identified not identified not identified Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order
PO PO PO PO AP, PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO INV, PO INV, MRP, PO PO INV, MRP, PO NS NS AR, GL, PO PO PO PO
Requisitions Requisitions Purchase Orders Requisitions Buyers Buyers Buyers Buyers Buyers Buyers Buyers Purchase Orders Purchase Orders Purchase Order Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders
Ordering Ordering
Place Purchase Order Place Purchase Order
PO PO
Purchase Orders Purchase Orders
(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering
Place Purchase Order Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports
PO
Multi-Language
Not module specific Maintenance Not module specific Maintenance Not module specific Other Not module specific Other Not module specific Other AP AP AP AP Employees Employees Employees Employees
Page 134

(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
OBM Level II
Ordering Ordering Ordering Ordering Ordering Ordering Receiving and Inspection
OBM Level III

Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Manage Inspect Goods
Application
AP AP AP AP AP AP PO
Category
Employees Employees Employees Employees Employees Employees Inspection

How many employee expense claims are processed per the frequency used above? Are these expense claims assigned a special pay priority (e.g., high or low, before/after other vendor payments)> What is the current procedure for employee advances? How are these reconciled when the expense claim is submitted? Do your employees have company credit cards? How are company credit cards managed (issued, audited, reconciled, etc.)? What document is used to transfer inventory from MRB to a warehouse location? Does your company respond to Request for Proposals (RFPs) to obtain work? If so - please describe how this process works - please highlight any pertinent flags, statuses, etc. How does your company monitor the Win/Loss rate in the RFP process?
(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing
Manage Bid and Proposal Manage Bid and Proposal Manage Bid and Proposal Manage Bid and Proposal Manage Bid and Proposal Manage Requisitions
PO PO PO PO PO PO
RFP RFP RFP RFP RFP RFQ
How does your company monitor Proposal Cost Recovery in the RFP process? How does your company monitor industries and market sectors in the RFP process? How does your company monitor customers or customer types in the RFP process? What paperwork is involved to submit a requisition? Will different businesses need to be supplied with (share purchase volumes for) the same items? What businesses and what items/commodities? How do you decide who to buy from? Do you take advantage of discounts or price breaks? What do you do when you want to stop purchasing from a particular vendor? How do you manage subcontracting? Are procurement items ordered (requisition/PO) according to commodity class codes? What are the processes and logic for their use? Are foreign currency conversions used? If so, how are exchange rates updated? Do you override the item description on a requisition or PO? How? Do you enter purchase orders for items that do not require "receipting"? Do you require that purchase orders being sent to Vendors that are on hold in Accounts Payable be stopped? If so, how is this currently done?
(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
Sourcing Sourcing Sourcing Sourcing Sourcing
Manage Requisitions not identified not identified not identified not identified
PO PO PO PO INV, PO, WIP
Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders
Sourcing Sourcing Sourcing Sourcing
not identified not identified not identified not identified
INV, PO GL, PO INV, PO PO
Purchase Orders Purchase Orders Purchase Orders Purchase Orders
(PR) Procurement
Sourcing
not identified
AP, PO
Purchase Orders Are there non-payment vendor sites, not defined in Accounts Payable, that need to be defined for Purchasing to order goods/services? Please describe and provide list of samples. How are RFQs presently managed with respect to creation, transmittal, receipt/analysis and approval? Are the non-payment vendor sites, not defined in Accounts Payable, that need to be defined for Purchasing considered "RFQ Only" sites? Do you use request for quotations/bids? What is the process for creating a request for quotations/bids from your vendors? How do you enter/maintain quotations and other quotation information from your vendors? How do you decide which quotations are available to reference on your purchase orders? What items to be purchased (e.g., by item, by commodity, by cost level, etc.) require that valid request for quotations be used? How many RFQ's do you issue per month? Do you obtain quotations from phone, catalogs or by other means? Do you maintain quotations/bids history? How long? Are request for quotations/bids (RFQ's) automated? Do you use unit of measure conversion for RFQs? Are your requisitions or PO's associated with quotations? How? Do you keep track of price breaks on volumes? Do you receive notification from your system when a quotation is about to expire? Do you need to? How do you maintain your Procurement data (current system name, buy cards, etc.) and by whom? How do you audit your Procurement data (timing, event-driven) and by whom? Do you have security restrictions on who can enter/maintain data for Procurement (e.g., by company, by cost center, by position)? Please describe restrictions. Do you have security restrictions on who can process certain functions (e.g., assign item to Auth. Supply List, etc.) for Procurement (e.g., by company, by cost center, by position)? Please describe restrictions.
(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement
Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Supplier Management and Evaluation Supplier Management and Evaluation
not identified Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Manage Supplier Base Manage Supplier Base
AP, PO PO AP, PO PO PO PO PO PO PO PO PO PO PO PO PO PO
Purchase Orders Purchase Orders Purchase Orders RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ
Not module specific Maintenance Not module specific Maintenance
(PR) Procurement
Supplier Management and Evaluation
Manage Supplier Base
Supplier Management and Evaluation Supplier Management and Evaluation
Manage Supplier Base Manage Supplier Base
PO
Security Do you have security restrictions on who can run Procurement reports (by company, by cost center, by position)?

OBM Level II
Supplier Management and Evaluation Supplier Management and Evaluation
OBM Level III

Manage Supplier Base Manage Supplier Base
Application
Category

Do you run security reports on a regular basis for Procurement? Describe process and who runs reports. Do you have documentation on your current system security requirements for Procurement? Please provide copy. Is a buyer required to purchase from an approved, or 'certified' vendor? Describe extent of these vendors (number, type, commodity, etc.). Is there a pre-defined catalog or set of catalogs of items provided to requisitioners that defines the items, costs, and sources eligible to be ordered? If so, please describe the location of the catalog(s). Is there a pre-defined exchange provided to requisitioners that defines the items, costs, and sources eligible to be ordered? If so, please describe the location of the catalog(s). What is the basis for your vendor category breakdown?
Not module specific Security Not module specific Security
(PR) Procurement
PO
Buyers
(PR) Procurement
PO
Requisitions
(PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PR) Procurement (PD) Product Development (PD) Product Development
Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Supplier Management and Evaluation Design Engineering Design Engineering
Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Not identified Not identified Not identified Not identified Not identified Not identified
PO AP, PO PO AP, PO AP, PO AP, PO AP, PO AP, PO AP, PO AP, PO AP, PO PO AP, PO PO AP, PO AP, PO AP AP, PO AP AP PO, Web Suppliers PO, Web Suppliers PO, SSP ENG ENG ENG ENG ENG NS
Requisitions Vendors
Who currently maintains the vendor files (Procurement or Accounts Payable)? Vendors Do you have a single consolidated vendor list? Vendors Vendors Vendors Do you have preferred vendors and how do you identify them? Vendors How do you manage vendor numbering? Vendors Vendors Vendors Vendors How many vendors do you have? Vendors What vendor analysis do you perform? Vendors What vendor negotiating tools do you use? Vendors How are vendors categorized for financial tracking purposes? Vendors Vendors Other Do you group vendors for payment purposes and how? Vendors Vendors Disbursement Vendors Vendors Vendors Change Policy Do you have a change control board or a configuration control group? Change Policy Do you use change requests as well as official change control orders? Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering Not identified BOM Change Policy Not identified BOM Change Policy What is the typical lead time for implementing ECNs? This question may depend on type of ECN. Not identified BOM Change Policy Do you comply with corporate level engineering changes? Not identified BOM Change Policy Not identified BOM Change Policy Change Policy How many different kinds of Bills of Material do you maintain? (Manufacturing, Costed, Planned As-Built, As-Designed, As-Sold, Modular, Model, Planning, etc.) Does ECN Implementation increase the revision number or constitute a different part number for the end product? How many people initiate, process and implement ECNs? Change Policy How do you get document approvals? Change Policy Do you have a document control group? Change Policy Do you retain change control history? Do you differentiate vendor sites which can receive payments and sites which cannot receive payments? Do you have a central registry of vendors that supports more than one business? Do you provide vendors with access to their order data via the Internet? If not, is this a future need? How do you enroll/register your vendors to have Internet access to your order data for them? Do you require vendors to provide you with updates to their current PO's? If not, is this a future need? What is the rate at which you introduce changes? Do you have a single consolidated vendor list for each legal entity/business or is it consolidated across all entities/businesses? Do you track duplicate vendor information within the Payables system? Do you put employees as vendors? If not, how do you pay employee expenses? Do you have a standard naming convention for vendors when the name is like "John Smith"? Is it "Smith John" or "John Smith"? Do you have shared vendors between companies? Provide listing? Do you have vendors listed in your files multiple times? Please describe purpose. How do you manage vendors with multiple addresses?
(PD) Product Development

(PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering Not identified Not identified Not identified Not identified Not identified Not identified ENG ECN BOM, ENG, INV, OE, Initiating New WIP Products Initiating New OE Products Initiating New OE Products Initiating New NS Products Initiating New ENG Products Not identified PA, PJM Costing Do you have an engineering production line for new products? How often does your Company introduce new products? How many new products do you introduce over a fiscal year? Do your customers drive the new product introduction? Does your marketing department drive the new product introduction? Does general technology change in your industry drive new product introduction? Not identified COST, ENG, PO Costing Do you establish a project for the new product? Not identified COST, ENG Costing Not identified ALL Validation Do you track the cost of a new product introduction separately from you established production costs? How do you cost the new product? Not identified ALL Security Not identified ALL Security Not identified ALL Security Do you have documentation on your current system security requirements for New Product Introduction? Map each GL user to a menu structure. Will any new ones need to be created for New Product Introduction? Do you review requirements for validation rules, allowing certain New Product Introduction accounts to be valid with only certain other values. Not identified ALL Security Do you run security reports on a regular basis for New Product Introduction? Not identified ALL Security Not identified ALL Security Not identified ALL Other Not identified ALL Other Not identified ALL Other Not identified ALL Maintenance Which operations/processes do you want to streamline for New Product Introduction? Which operations/processes do you want to eliminate for New Product Introduction? Are there any time-intensive New Product Introduction operations/processes that need to be addressed? Do you have security requirements on who can enter data for New Product Introduction? (e.g. by company? by cost center?) Do you have security reports on who can run New Product Introduction reports? (by company, by cost center etc.) Will there need to be terminal security for New Product Introduction? Not identified ALL Maintenance How do you audit your New Product Introduction data? Not identified BOM, ENG, MRP, PO Control Rules How do you maintain your New Product Introduction data? Not identified BOM, WIP Control Rules Not identified BOM Control Rules Not identified BOM, ENG Control Rules To what level do you have to track revisions for government (documents or parts)? Do you build product if obsolete bills of material are required for a production run? (Government build) If engineering changes require different purchased parts of subassemblies, how does the ECN initiate replacement part of purchase process? Not identified BOM, ENG, PA, PJM Control Rules Do you need to do revision tracking for government manufacturing? Not identified BOM, ENG Control Rules Do you have a different process for items associated with Projects? Not identified ENG Control Rules Do you group similar products together into Product Families? Not identified ENG Control Rules If yes, then how do you manage that? Not identified ENG Control Rules Do you create ECO's for items under Kanban control? Not identified ENG, WIP Control Rules Do you differentiate between ECO and ECN, NORs, waivers? Not identified BOM Control Rules How do you deal with open shop orders when component revisions change? Not identified BOM Control Rules What type of effectiveness do you use? (Date, Lot, Serial) Not identified BOM Control Rules Not identified NS Control Rules Do you need to integrate changes in optioned bills of material with sales order changes? Do you use up all the material that you plan to obsolete? Not identified BOM Control Rules Do you manage engineering changes for configured product offerings? Not identified BOM, ENG Change Policy Do you follow form - fit - function rules of interchangeability? Not identified BOM, ENG Change Policy Not identified BOM Change Policy
OBM Level II
OBM Level III
Application
Category

How are engineering changes communicated to manufacturing, distribution, order processing, shipping and other key organizations? Do you create ECNs as a result of product failure, customer returns, or purely from research and development? Describe this process. Do you design for manufacturability or assembly?

(PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Design Engineering (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release Not identified ALL Security Not identified ALL Security Not identified ALL Security Not identified ALL Reporting Not identified ALL Reporting Do you run Engineering Change reports for different companies or cost centers? Do you have security requirements on who can enter data for Engineering Change? (e.g. by company? by cost center?) Do you have security reports on who can run Engineering Change reports? (by company, by cost center etc.) Will there need to be terminal security for Engineering Change? Not identified ALL Reporting What type of printers do you run Engineering Change reports (including checks, purchase orders etc.) on? Where are they located? Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting Is the process to update a Engineering Change reports distribution list documented? How long does it take to update a Engineering Change reports distribution list? How long should it take to update a Engineering Change reports distribution list? Who performs the tasks associated with updating a Engineering Change reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Engineering Change reports? Do some of these Engineering Change reports belong in report sets? Always being run together? Do the separate business units run their own Engineering Change reports? Not identified ALL Reporting Not identified ALL Reporting What is the criteria for determining who should receive a copy of any Engineering Change report? How do you update a Engineering Change reports distribution list? Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Reporting What are your Engineering Change reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Engineering Change reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Engineering Change reporting requirement that your current set of reports does not meet? Are Engineering Change reports standard across multiple Sets of Books, for example, subsidiaries? Are Engineering Change reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Engineering Change reports? Do you provide a "key" of content/information somewhere on the Engineering Change report? What Engineering Change reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Engineering Change reports? Not identified BOM, ENG, WIP ECN Not identified WIP Costing How many significant upgrades have you done to your current product over the past three years? What business performance statistics do you monitor for Order Placement? Not identified OE Prototype Do you have departments charge their time against these projects? Not identified WIP Prototype When do you release the new product to production? Not identified ENG, WIP Prototype Who builds prototypes, Production or Engineering? Not identified OE Prototype Do you do any design and prototyping prior to public announcements? Not identified WIP Prototype Do you sell the prototypes? Not identified INV, PO, WIP Procurement Not identified MPS Procurement Do you allow enough lead-time for the planners and buyers to get in the correct material for the first production run? Do you build prototypes? Not identified INV, PO, MRP Procurement Not identified PO Procurement Do you have buyers and planners who work specifically with new product introduction? Do your planners buy material based on a build forecast? Not identified ENG, PO Procurement Do you usually have to buy new tooling for new product introduction? Not identified COST, OE Pricing Do you have a new product procurement procedure? Not identified COST, OE Pricing Is the price set only on a competitive basis? Not identified COST, OE Pricing Is the price set independent of the cost of manufacture?
OBM Level II
OBM Level III
Application
Category

How is the price of the product set?

(PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Document Release (PD) Product Development Product Maintenance (PD) Product Development Product Maintenance (PD) Product Development Product Maintenance (PD) Product Development Product Maintenance (PD) Product Development Product Maintenance (PD) Product Development Product Maintenance (PD) Product Development Product Maintenance (PD) Product Development Product Prototype Validation (PD) Product Development Product Prototype Validation (PD) Product Development Product Prototype Validation Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Manage Product Data Manage Quality Plan Manage Quality Plan Manage Quality Plan Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified COST, WIP NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC PO, QA, SERVICE, WIP PO, QA, SERVICE, WIP QA QA QA QA PO, QA, SERVICE, WIP QA NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC QA NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC PO, QA, SERVICE, WIP QA PO, QA, SERVICE, WIP PO, QA, SERVICE, WIP QA QA NOT MODULE SPECIFIC Cost Other Other Other Maintenance How do you audit your Quality Management data? Maintenance ALL ALL ALL ALL ALL ALL ALL Does a current process baseline already exist for the Quality Management processes? If so, please provide copy. Do Quality Management policies, procedures and work instructions exist? If so, please provide sample. What group/organization is the primary customer for this Quality Management process? Secondary customer(s)? What is/are the key output(s) of the Quality Management process? What request or event launches the Quality Management processes? Please provide listing. How does the customer recognize that the process has been completed (e.g., reports, alerts, etc.)? What are the business functions that must be accomplished in order to complete the process? List and classify each business function by type (a combination of Manual or System-assisted, and Internal or External) and responsible agent (owner). What decision steps are involved in the process, what are the outcomes and % likelihood for each outcome? What are the key decisions that drive the process? Create a pareto chart of causes or decision drivers of outcomes ("x" % of the time "y" happens because...). What are the policies that govern how the process will function? What are the constraints that limit or control the process? ALL Do standards exist for process steps? ALL What are the system transactions (list by "type" such as: control, status, movement, logistics, change, quality, balancing and reconciliation)? ALL ALL ALL What are the data capture methods? ALL ALL ALL What types of security and controls are used regarding key information? ALL Does a schematic exist that depicts all storage points for material? Does a schematic exist that depicts all storage points for information? What is the primary information captured and used? What is the source of each set of key information? What operations/processes (e.g., receiving inspection, SPC data logging, etc.) do you want to streamline for Quality Management? What operations/processes (e.g., incoming WIP inspection, etc.) do you want to eliminate for Quality Management? What time-intensive Quality Management operations/processes need to be addressed? What Quality Management data do you maintain and how is it maintained? Manage Product Data NS Cost Manage Product Data NS Cost Do you estimate the costs of repairs prior to the actual repair process? If so please describe the estimation process. Do you track the actual repair cost to the estimate? if so - please describe the tracking process and what information or tools are used. Not identified ALL Reporting Not identified ALL Reporting Not identified ALL Other Not identified ALL Other Not identified ALL Other Not identified ALL Maintenance Which operations/processes do you want to streamline for Engineering Change? Which operations/processes do you want to eliminate for Engineering Change? Are there any time-intensive Engineering Change operations/processes that need to be addressed? What business performance statistics do you monitor for Engineering Change? What are your Engineering Change reporting requirements with respect to functional vs. foreign currencies? How do you cost parts and labor for returned goods repairs? Not identified ALL Maintenance How do you audit your Engineering Change data? Not identified ALL Validation How do you maintain your Engineering Change data? Not identified ALL Security Not identified ALL Security Not identified ALL Security Do you have documentation on your current system security requirements for Engineering Change? Map each GL user to a menu structure. Will any new ones need to be created for Engineering Change? Do you review requirements for validation rules, allowing certain Engineering Change accounts to be valid with only certain other values.
OBM Level II
OBM Level III
Application
Category

Do you run security reports on a regular basis for Engineering Change?
Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management
Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan
ALL ALL ALL ALL ALL
Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management
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OBM Level II
Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
PO, QA, SERVICE, WIP QA NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC PO, QA, SERVICE, WIP QA QA PO, QA, SERVICE, WIP PO, QA, SERVICE, WIP PO, QA, SERVICE, WIP QA PO, QA, SERVICE, WIP PO, QA, SERVICE, WIP PO, QA, SERVICE, WIP AP, QA QA QA QA QA QA QA QA QA QA
Category
ALL

How is data entry audited? What are the activity drivers and how are they measured and valued?
ALL Where are the process bottlenecks? ALL What are representative transaction volumes for key process steps? ALL What are the drivers of transaction volume surge and peak loads? ALL How stable is the transaction throughput? ALL What are the opportunities for improving the process? ALL Where are the current weak areas? ALL What are the redundancies (particularly data entry)? ALL ALL ALL Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Return Material What is the linkage between service systems, RMAs and serialized items? Return Material Will you accept obsolete products for return? Return Material Adjust Accounts Enhance Quality Collection Plans Enhance Quality Collection Plans Specifications Specifications Specifications Specifications Specifications Collection Plans Collection Plans Do you automatically take credit for returned goods in payables? How are quality collection plans revised, improved and generally updated based on corrective action cycles? To what extent can collection plans be user-defined (including key information)? Do you maintain Specifications by Item & Operation? Do you maintain Specifications by input characteristic? Do you maintain Specifications by a combination of Item and input characteristic? Supplier? Customer? Is it necessary to store schematics and other drawings on-line as electronic documents for inspection purposes? Do you maintain on-line specifications using: target values? Validation ranges? Lists of values? Do you have the capability to determine what quality characteristics must be entered based on other entries or actions? Do you reuse system-assisted, pre-built Quality Plans to simplify receiving inspection? What are the important characteristics and elements you plan to collect? (class by type: identification, reference, variables, attributes) Is data gathering restricted to subsets by family or other grouping to reduce volume? To what extent can elements be user-defined on collection plans (including lengths and precision, and validation logic)? Must users develop collection plans that vary by site or organization for the same transaction? To what other systems is quality information exported? How do you determine which products and business processes require quality control and reporting? How does the quality management system interface with total preventive and predictive maintenance programs? Do you have security restrictions on who can enter data for Quality Management? (e.g., by company, by cost center, by position)? Please describe restrictions. Do you have security restrictions on who can process certain functions (e.g., place or release quality holds, reject lots, etc.) for Quality Management (e.g., by company, by cost center, by position)? Please describe restrictions. Security Do you have security restrictions on who can run Quality Management reports (e.g., by company, by cost center, by position, etc.)? What are the reasons for acquiring the new application system relevant to this business area? What families of products or inputs carry the most value through the process? How do you integrate your quality system(s) with other operating subsystems (like Purchasing, Inventory, Manufacturing, etc.)? What are the operating systems transactions from which quality results must be collected? Describe how quality results must be collected in "background" (i.e. no operator intervention)? Describe the procedure and level of difficulty encountered when new quality collection elements must be added to existing plans. Are field info (like returns) incorporated?
QA QA QA QA QA NOT MODULE SPECIFIC QA PO, QA, SERVICE, WIP
Collection Plans Collection Plans Collection Plans Collection Plans History Management Management
Quality Management
Quality Compliance Mgmt
Not identified
Security
Quality Management
Not identified
PO, QA, SERVICE, WIP
Quality Management Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
QA PO, QA, SERVICE, WIP QA
Security Will there need to be terminal security for Quality Management? Security Security Do you run security reports on a regular basis for Quality Management? Describe process and who runs reports.
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OBM Level II
OBM Level III

Not identified
Application
NOT MODULE SPECIFIC NOT MODULE SPECIFIC
Category
Security

Do you have documentation on your current system security requirements for Quality Management? Please provide copy. Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Quality Management? Do you review requirements for validation rules, allowing certain Quality Management accounts to be valid with only certain other values.
Quality Management
Not identified
Security
Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
QA PO, QA, SERVICE, WIP NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC QA QA QA QA QA QA QA QA PO, QA, WIP PO, QA, WIP PO, QA, WIP PO, QA, WIP PO, QA, WIP
Validation ALL ALL ALL How do you measure efficiency? ALL How do you measure response or service to the customer? ALL How do you measure the stability of key process steps? ALL Monitor In-process controls Monitor In-process controls Monitor In-process controls Monitor In-process controls Monitor In-process controls Monitor In-process controls Monitor In-process controls Monitor In-process controls Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Do you monitor serial cycle history (like multiple passes through testing or debugging)? Do you maintain statistical process controls (SPC)? Do you maintain SPC for supplier production processes? What are the key variables and attributes that are monitored during production? To what extent are Cp, Cpk and other process capability statistics maintained and used? To what extent are correlation statistics maintained? How do you alert the appropriate personnel when quality nonconformance occurs? Does the quality system take or recommend action based on sampling or analysis of a series of outputs? How is failure data collected? What % is being entered manually? Do you collect information "on everything", and not just failures (tests run, environmental factors, etc.)? Do you collect time-to-failure statistics? Is the current system transparent across suppliers (for both collection and reporting)? Do current procedures call for logging time spent debugging or troubleshooting failures? When gathering quality collection results from test or other automated equipment, how do you filter, screen or otherwise avoid a lot of unimportant excess data? Do you need to be able to back out any collected results? Is Cycle time a quality collection element? How do you gather failure analysis data from Suppliers and translate codes between systems? Are collection elements derived from other elements (like Symptom Code from comparison of results to specs)? Is the current system able to auto-populate collection elements? Are collection elements ever calculated as a function of other elements (in addition to constants)? Do you capture and report Supplier process factors that are affecting product quality? What collection import programs are in use? Are inspection control areas organized in these ways: internal (for characteristics), external (like packaging and handling), source process and administrative process (documentation)? Are test and inspection instructions available at critical steps throughout the supply chain? What sampling programs are in-place and what is their basis? What types of "holds" are used after a quality event has occurred and before disposition is made? What criteria is used to "pass" material during inspection? What percent of material passes during the first inspection? Do you track "first-pass" inspection? Does the system prompt suggested test or debug steps based on preliminary collection results? How is the Supplier quality event capture through corrective action managed? What technology and tools are needed at the business function (process step) level for data gathering, measurement or inspection? What are the control points for performance measurement and management? Status? Value? Location? How do you measure value for key process steps?
SERVICE, SERVICE, SERVICE, SERVICE, SERVICE,
Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
PO, QA, SERVICE, WIP PO, QA, SERVICE, WIP QA PO, QA, SERVICE, WIP QA QA QA QA PO, QA, SERVICE, WIP
Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management
QA NOT MODULE SPECIFIC QA QA QA QA QA QA QA
Test/Inspect Test/Inspect Test/Inspect Test/Inspect Test/Inspect Test/Inspect Test/Inspect Diagnose Quality Event Diagnose Quality Event

Quality Management
OBM Level II
OBM Level III

Not identified
Application
QA NOT MODULE SPECIFIC NOT MODULE SPECIFIC
Category
Diagnose Quality Event Disposition nonconforming material Disposition nonconforming material Disposition nonconforming material

Are action rules and systematic notifications used when in-house quality events occur? Are these filtered by parameters in any way? How are material review board workflows enabled?
Quality Management
Not identified
Are responsibilities for dispositioning nonconformances established by name? Department? Role? What percentage of material is returned for re-work?
Quality Management
Not identified
Quality Management
Not identified
QA
What percentage of material is scrapped? Quality Management Quality Compliance Mgmt Not identified QA Disposition nonconforming material How long does it take you to disposition discrepant material? Quality Management Quality Management Quality Management Quality Management Quality Management Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Not identified Not identified Not identified Not identified Not identified QA NOT MODULE SPECIFIC QA QA QA Disposition nonconforming material What are the policies governing repair vs. replace? Repair or Replace Take Corrective Action Take Corrective Action Take Corrective Action Take Corrective Action Take Corrective Action Take Corrective Action Take Corrective Action Take Corrective Action Capture Cost of Quality Capture Cost of Quality Capture Cost of Quality Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Is the corrective action loop closure automated or based heavily on manual methods and transmittal of hard-copy forms? Is the corrective action loop based on any workflow technology? To what extent are system-based supplier certification records maintained? Do you track corrective actions from MRB or Supplier audit event through analysis, action, change control (like ECO) and pre-control planning? Do you need to collect Symptom, Cause and Action codes along the corrective action loop? Do all process outputs serve as events for other quality or management processes? Do you measure re-work production volumes or costs? Do you do re-work off-line or during production? What are the components of enterprise wide quality costs and how are they gathered (including sources)? Do you collect actual costs for re-work and repair orders? How do you cost parts and labor for repairs to returned repairs? Does failure-based system cover in-house as well as Suppliers so that a total picture (denominator) of production can be captured? Is there an integration with generalized reporting, especially graphics, paretos, etc.? Do you track PPM (parts per million) tracking the business functions? Are Pareto charts produced like: assembly type by diagnostic symptom? Is there product line quality information retrieval without resorting to manual entry? For Pareto charting, can you perform an initial selection to determine a subset from the universe of parts to include? Do time series charts include USL/LSL and UCL/LCL lines? Is it necessary to plot multiple characteristics on the same time series chart? What out-of-control conditions do you monitor (and what patterns) on control charts? Must collections plans be grouped for reporting purposes? Is it necessary to be able to report/chart/query results from a "list" of quality Collection Plans rather than from just one plan at a time? Does current charting system print multiple charts on the same page? Is it necessary to consolidate across systems? To what extent are Serial/Lot history records maintained? Is serial genealogy a business requirement? Do you currently report total defects per unit and defects per million for each Supplier-related material transaction? Are failure analyses reported by problem and product? Are there delays between quality event occurrence and reporting/analysis? What are the average delays by: reason? Product Family? Process? What are the primary quality analysis reports in use? How are they used? By whom? Frequency?
Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
QA QA NOT MODULE SPECIFIC QA QA, WIP NOT MODULE SPECIFIC COST, QA COST, QA QA QA QA QA PO, QA, SERVICE, WIP QA QA QA QA QA QA QA NOT MODULE SPECIFIC QA QA QA QA PO, QA, SERVICE, WIP QA
Quality Management Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt
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OBM Level II
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
OBM Level III

Application
QA QA QA QA QA
Category
Specifications Specifications Collection Plans Collection Plans Collection Plans

Are variable inspection modes limited to first article or is 100% inspection used? Do you maintain USL/LSL and UCL/LCL ranges on-line, and, if so, for what elements or characteristics are they maintained? Do you need the results on quality collection to initiate another program (like transfer material to a hold area (subinventory)? Must it be possible to link collection results together (for instance to calculate yield across several alternate paths within a routing)? To what extent are systematic incoming inspection quality collection plans used to inspect Supplier products? What are the types of predefined actions you can specify to be taken based on quality events (electronic mail, alerts, display to operator, etc.)? Do you capture Supplier site and process audit results (Non-conformance, Corrective Actions)? How do authorized supplier lists tie in with the quality system? Do you maintain Supplier certification status optionally at site, site-product and site-process levels? Do you have difficulty viewing Serial or Lot history with the current system? Is it necessary to be able to maintain "history" records? Do you maintain quality event and corrective action history for Serial/Lot/Item from receiving through WIP, rework, finished goods and material returns? When characteristics or elements are no longer tracked, what happens to history? How is further input prevented? What are the key indicators that are measured with the domain of the quality management system? What is the frequency of data collection and reporting by representative product? Family of products? Business process? How are reporting responsibilities assigned? What are the drivers for updating reporting requirements?
Quality Management Quality Management Quality Management Quality Management Quality Management Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
QA QA QA QA QA QA
Collection Plans Process Audit ASL ASL History History
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
QA QA QA PO, QA, SERVICE, WIP NOT MODULE SPECIFIC NOT MODULE SPECIFIC QA
History History Management Management Management Management Management
How do you manage and control quality information dissemination? Does operating policy support concurrent engineering methods by linking Supplier-generated quality characteristics and specifications plus Supplier corrective action history to Engineering prototype development? Do you compare quality trends to trends in productivity, supplier compliance, plant and equipment utilization and custom satisfaction? Are quality control programs linked with design-of-experiments? Do you segregate suspect material for planning purposes? Do you segregate suspect material for costing and/or scrapping purposes? What applications/methods are you using for placing orders and order fulfillment? What approvals are required for quotes? How do you generate quotes?
Quality Management Quality Management Quality Management Quality Management Quality Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quote and Contract Management Quote and Contract Management Quote and Contract Management Quote and Contract Management Quote and Contract Management Quote and Contract Management Quote and Contract Management Quote and Contract Management Quote and Contract Management Quote and Contract Management Quote and Contract Management Quote and Contract Management Quote and Contract Management Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration
Not identified Not identified Not identified Not identified Not identified Quote Management Quote Management Quote Management Quote Management Quote Management Quote Management Quote Management Quote Management Quote Management Quote Management Quote Management Quote Management Quote Management Account Knowledge Management Account Knowledge Management Account Knowledge Management Account Knowledge Management Account Knowledge Management
ENG, QA NOT MODULE SPECIFIC QA QA QA ALL Oracle Sales Oracle Sales Oracle Sales Oracle Sales Mobile Oracle Sales Mobile Oracle Sales Oracle Sales, OM Oracle Sales Oracle Sales, OM Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales
Management Management Management Management Management General Quotes Quotes Are there product configuration requirements for quoting? Quotes Are sales reps allowed to override pricing? Quotes Can a Sales Rep produce a quote and or a sales order on a customer site Visits Do you discount by line, volume, and/or the total quote? Quotes Does the Sales Rep have to print a quote or sales order on customer site Visits Does your salesforce create quotes? Provide examples of existing quotes? Quotes Quotes Quotes Quotes How many quotes are created for a single opportunity typically? Quotes Opportunity Management Contact Management Contact Management Contact Management Contact Management How many accounts and contacts to you anticipate tracking? What type of company or account information do you track for prospects/customers? What type of company or account information do you track for customers? What type of contact information do you track? How does account and contact information get entered into the current system? How are price lists organized? Please provide a sample of all price lists currently being used? How long is a quote valid and what documents accompany a quote? Provide examples of each. How many different price lists do you have and how often are they updated?
Sales Management
Page 143

Sales Management
OBM Level II
Sales Administration
OBM Level III

Account Knowledge Management
Application
Oracle Sales
Category
Contact Management Contact Management Contact Management Contact Management Contact Management Commissions Commissions Commissions Commissions Maintenance Maintenance Operations Operations Operations Period Close Period Close Period Close Period Close Period Close Period Close Period Open Reporting Reporting Reporting

How does account and contact information get updated in the current system? Do you currently have a system for purging account and contact information? If so, what is the criteria for purging the information? Is it archived? Who needs to access account and contact information? Where do they access the information from (i.e. home, office, hotel)? How do you currently control account or contact duplication? How many accounts and contacts do you anticipate tracking? Do you pay commissions? Do you recognize commissions at time of booking? Do you split commissions? Which commissions system do you use? How do you maintain your Sales Compensation data? How do you audit your Sales Compensation data? Which operations/processes do you want to streamline for Sales Compensation? Which operations/processes do you want to eliminate for Sales Compensation? Are there any time-intensive Sales Compensation operations/processes that need to be addressed? How do you open/close an accounting period for Sales Compensation? Is the schedule to open/close an accounting period for Sales Compensation documented? How long does it take to open/close an accounting period for Sales Compensation? How long should it take to open/close an accounting period for Sales Compensation? Is closing an accounting period for Sales Compensation a hard close or a soft close? How are adjustments to closed periods for Sales Compensation handled? Who performs the tasks associated with opening/closing an accounting period for Sales Compensation? Where in your accounting cycle do you run standard reports and statements for Sales Compensation? What business performance statistics do you monitor for Sales Compensation? What are your Sales Compensation reporting requirements with respect to functional vs. foreign currencies? What reports do you currently generate to meet your Sales and Sales Compensation reporting requirements? Provide examples of each. Include source, user, frequency, number of copies, level of importance. Is there any Sales Compensation reporting requirement that your current set of reports does not meet? Are Sales Compensation reports standard across multiple Sets of Books, for example, subsidiaries? Are Sales Compensation reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Sales Compensation reports? Do you provide a "key" of content/information somewhere on the Sales Compensation report? What Sales Compensation reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Sales Compensation reports? What is the criteria for determining who should receive a copy of any Sales Compensation report? How do you update a Sales Compensation reports distribution list? Is the process to update a Sales Compensation reports distribution list documented? How long does it take to update a Sales Compensation reports distribution list? How long should it take to update a Sales Compensation reports distribution list? Who performs the tasks associated with updating a Sales Compensation reports distribution list? Do some of these Sales Compensation reports belong in report sets? Always being run together? What type of printers do you run Sales Compensation reports (including checks, purchase orders etc.) on? Where are they located? Do you run Sales Compensation reports for different companies or cost centers? Do you have security requirements on who can enter data for Sales Compensation? (e.g. by company? by cost center?)
Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration
Account Knowledge Management Account Knowledge Management Account Knowledge Management Account Knowledge Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management
Oracle Sales Oracle Sales Oracle Sales Oracle Sales OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC
Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration
Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management
OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting
Sales Management Sales Management Sales Management
Sales Administration Sales Administration Sales Administration
Compensation Management Compensation Management Compensation Management
OSC OSC OSC
Reporting Reporting Security

Sales Management Sales Management Sales Management Sales Management Sales Management
OBM Level II
Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration
OBM Level III

Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management
Application
OSC OSC OSC OSC OSC
Category
Security Security Security Security Commissions

Do you have security reports on who can run Sales Compensation reports? (by company, by cost center etc.) Will there need to be terminal security for Sales Compensation? Do you run security reports on a regular basis for Sales Compensation? Do you have documentation on your current system security requirements for Sales Compensation? How are you currently paying commissions? What is the source of transactions you pay commissions from? Oracle Apps, other apps, or custom apps? Is it integrated with your current system? Can you bring over all the relevant data from your receivables application? Ex: Rep, date, amount, product. Roughly how many lines will come over in an average month? How many different products and/or services do you compensate your salesforce on? Can these be hierarchically ordered? In which application are salesreps assigned to orders? How are they assigned? How many and what types of manual adjustments do you make? Does your order entry system allow multiple reps per line, either as a split or as a double comp situation? At what point in the order cycle do you pay commissions: Booking, invoice, payment etc. Do sales managers receive roll up credit from their subordinates? How many different kinds of compensation plans are there for your salesforce? Could 2 sales reps on the same plan have different rates? What is the duration of your comp plans (annual, bi-annual)? Are commissions paid at a flat rate or are the plans based on a tiered approach? Do you allow your sales reps to receive draws? If so, are they recoverable or non-recoverable? Do you pay independent agents such as resellers or vendors commissions? Do you pay rebates to customers? What do you base a sales reps commission rate on? Dollars sold, units, % discount given, margin? Are reps paid on booking, invoice or payment? Other? Are bonuses based on subjective or objective criterion? What are the objective bonuses based on (P&Ls, margin etc.)? Are there commonalities across plans? Shared elements? Are different lines of business incented differently? How often do you pay commissions, bonuses, draws, etc.? What application do you use to pay (not calculate) commissions? How many different reps do you pay through your compensation system? Is it possible that the same deal could roll up to two different reps in the same management chain? Will OSC be implemented at multiple sites? What are your commissions reporting requirements for Sales? Will anyone other than the comp analysts have access to commissions data? Do you have a requirement for OSC to touch the GL (accruals, adjustments)?
Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration
Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management Compensation Management
OSC OSC, AR OSC, AR OSC Oracle Sales OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC, AP OSC OSC OSC OSC OSC OSC OSC OSC OSC OSC
Commissions Commissions Commissions Commissions Commissions Commissions Commissions Commissions Comp Plan Comp Plan Commissions Comp Plan Comp Plan Comp Plan Comp Plan Comp Plan Comp Plan Comp Plan Comp Plan Comp Plan Comp Plan Commissions Commissions Organization Organization Organization Reporting Reporting Reporting Approximately, how long does the collection process take before completion? Operations Comp Plan Comp Plan Commissions Can sales management make changes to comp plans easily? Do you use formulas to calculate commissions? Do your sales people understand how they are paid? How do you determine which rep(s) should get credit for a sale? Is that information entered manually or determined automatically through a rulebased system? If determined automatically, please specify rules. How does your company monitor telesales agent performance? How many people at your company handle the sales compensation function? How often do you collect transactions that you pay commisions? E.g., daily, weekly, monthly. How do you maintain your Sales data? How do you audit your Sales data? Which operations/processes do you want to streamline for Sales? Which operations/processes do you want to eliminate for Sales? Are there any time-intensive Sales operations/processes that need to be addressed? Do you have security requirements on who can enter data for Sales? (e.g. by company? by cost center?) Do you have security reports on who can run Sales reports? (by company, by cost center etc.) Will there need to be terminal security for Sales? Do you run security reports on a regular basis for Sales?
Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration
Compensation Management Compensation Management Compensation Management Compensation Management Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
OSC Telesales OSC OSC Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales
Commissions Telesales Organization Operations Maintenance Maintenance Operations Operations Operations Security Security Security Security

Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
OBM Level II
Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Application
Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales ALL ALL Sales ALL ALL
Category
Security Validation General General General General General General General General General General General

Do you have documentation on your current system security requirements for Sales? Do you review requirements for validation rules, allowing certain Sales accounts to be valid with only certain other values. What was the reason for purchasing/upgrading to this Oracle Sales application? What is the purpose of the relevant Sales systems/processes? What is the origin of the relevant Sales systems/processes (vendor or inhouse)? Is there an existing entity relationship (E-R) diagram of the current Sales application? Is there an existing diagram of the current Sales processes? What is your current Sales application? What sales related business areas and/or operations are targeted for improvement? What sales related business areas and/or operations are targeted for reengineering? List their priority? How do you see the application resolving your current deficiencies/issues in Sales? Can you provide a system flow diagram of connectivity between your core business applications? What type of information is exchanged between the current Sales application and your other systems/processes? Can you provide information flow schematics of the data passed/required between Sales and other connected/interfaced systems? What are your requirements for importing and exporting data from Sales?
Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration
ALL Oracle Sales Sales Sales Sales ALL ALL ALL
General General General General General General General General What are your on-line help/documentation requirements for Sales applications? What sales related manual operations/processes do you need to automate? What Sales historical information do you currently maintain? What types of PCs do the users have? What word processing package do the users use? What other Oracle applications do you have? What are your language/Global requirements? Do you have accounts spanning multiple countries where language and character sets need to be considered? What Communications hardware/software will the users be using? Do you have any multiple currency requirements? Do you have any multi-org requirements? How do you route sales calls? How long does it take to update a Sales report's distribution list? Are all customers attached to a price list? Are there any other high level requirements that you want to discuss? Can price lists be overridden? Describe any current features or functions of your application/system security? Do you accept configured orders? Do you allow partial payment of invoices? Do you check Available to Promise prior to quoting ship date? Do you currently have any limits on your system to prevent unauthorized use? Do you default other information (I.e., payment terms, shipping, tax) at the customer level? Do you enter customer information while on the phone? Do you give the customers a ship date while on the phone? Do you handle orders from unknown customers? Do you have customers that order for other customers? Do you have default price lists? Do you have promotional discounts? Do you have rule based pricing? (e.g., CPU model, monitor, keyboard) Do you have tools to do on-demand reports or queries? Do you perform customer credit checking prior to entering the order? Do you ship from multiple locations? Do you take orders only from approved customers? Do you tell the customer the product price while on the phone? Do you use and Internet Service Provider for your web enabled systems, if any? Do you use channel sales? Do you use customer agreements/contracts to manage specific discounts? Do you use customer agreements/contracts to manage specific price lists?
Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
ALL ALL All All Telesales Oracle Sales OC ALL OC ALL OC OC OC ALL OC OC OC OC OC OC OC OC ALL OC OC OC OC iStore, Web Customers OC OC OC OC OC OC
General General Organization Organization Telesales Reporting Pricing General Pricing Security Sales Sales Sales Security Customer Information Sales Product Types Sales Sales Pricing Pricing Pricing Reporting Sales Sales Sales Sales Internet Sales Commissions Sales Sales Sales Product Types Sales
Sales Management
Do you use Return Material Authorizations? How do you check Available to Promise for configured orders? How is the shipping location determined? (9.e., by geography or product availability)?
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Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
OBM Level II
Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration
OBM Level III

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Organization Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning
Application
OC ALL OC Oracle Sales OC OC Oracle Sales Oracle Sales Mobile Oracle Sales Oracle Sales OC Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales ALL Oracle Sales Oracle Sales Oracle Sales Telesales Oracle Sales Telesales Telesales Telesales Telesales Telesales Telesales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Mobile Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Telesales
Category
Sales Security Sales General Sales Sales General General Background Reporting Reporting Customer Information Product Reporting General General General General

How many bill-to's do you maintain for each customer? How often do you change your passwords and codes? Is there an approval cycle for each type of order? What are the most pressing current issues or problems with your sales cycle processing? (Pain points and frustrations) What are the types of orders that you process? (e.g., goods, services, or returns What are the units of measure you use when you order items? What data will need to be converted from your existing systems? What legacy systems maintain customer information? What system will be the source of information for Mobile Field Sales, if Oracle Sales is being used what release will be running Who is currently responsible for creating or changing Sales reports? Who is in charge of running the reports? Who maintains customer information? Who maintains the item master and how often is this changed? Who receives a copy of a Sales Reports? What is the total number of users who have/will have access to the Sales application? How many users will have access to the Sales application for updating information? Classify your Sales users into different functional user groups. How many users will be accessing the Sales application at the same time? Will users be accessing the Sales application remotely? In what manner?
General Territory Management Territory Management Territory Management Literature Fulfillment Literature Fulfillment
What is the turnover rate for the sales force? How is your sales force organized? In general, how many reps work on an account? Who in your organization will require the ability to request that a letter or collateral be sent? Who in your organization will require the ability to fulfill literature requests? Do certain telesales reps work with certain products/customers/languages?
Telesales Telesales Telesales Telesales Telesales Telesales General Reporting Forecasting Commissions General Contact Management Contact Management Product Contact Management Product Product Product Opportunity Management Opportunity Management Territory Management Forecasting Forecasting Forecasting Forecasting Forecasting Event Management
Do certain telesales reps work with certain customers? Do certain telesales reps work with certain languages? How many tele agents do you have? How many different sites do you perform telephone sales or service? How many agents at each site? Can you provide a document that lists the roles and responsibilities for your organization? Do your salesreps have a capacity to compare their own data with the rest of the sales force? Who is responsible for forecasting? Do you use channel sales? What sales/account information do users need access to while "disconnected" from the database? What type of information do you track on competitors? What type of information do you track for sales partners? What do you sell? Who do you generally sell to? Do you bundle specific products or services? How often do you have new products or services? Is this a fairly dynamic item master or does the item master remain relatively static? How many different types of products or services do you have? Are these products aligned into product families, classes, etc? Is there a standard selling method across your organization? Across business lines? Across divisions? How long is your average sales cycle? Do you restrict access to information by employee or sales territory? How do you define your forecasting periods? How do you set up your sales quotas? By salesrep, product, etc. Who is responsible for determining and entering sales quotas? At what level does your organization forecast (i.e. item, product category)? What are the sales management requirements in terms of forecasting information? Describe the business process in which an event is organized and managed.

Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
OBM Level II
Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Administration Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution
OBM Level III

Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Sales Planning Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Lead Management Lead Management Lead Management Lead Management
Application
Telesales Oracle Sales Oracle Sales Telesales iStore, Web Customers Telesales Telesales Telesales Marketing Online Marketing Online Oracle Sales Oracle Sales iStore, Web Customers Oracle Sales Oracle Sales Marketing Online Palm iStore, Web Customers Palm Oracle Sales Oracle Sales iStore, Web Customers Mobile Oracle Sales All Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Oracle Sales Telesales, Omktg Telesales, Omktg
Category
Event Management Reporting Reporting Telesales Telesales Telesales Telesales Telesales Event Management Event Management General Reporting

How are you currently managing the details, cost, and effectiveness of an event? Is there any requirement for on-line distribution and/or remote location printing for Sales reports? Does each separate site/business units run its own Sales reports? Do you take sales orders over the phone? Do you take sales orders over the web? Do you perform outgoing sales calls? Do the same reps handle outgoing calls and incoming calls? How many different telephone workflows do you have? Approximately how many events do you hold every year? Describe the business process in which an event is organized and managed. Describe your Sales cycle? Do they do any form of profitability analysis by product group, account etc. Do you currently sell your products and services via the Internet?
Internet Sales General Quotes Event Management Palm Devices Internet Sales Palm Devices General
Do you currently use any specific Sales methodology? Do you have promotional pricing? If so, how often? How are you currently managing the details, cost, and effectiveness of an event? How many palm devices will be used What business areas and/or operations are targeted for web enabling? What palm devices to be used What portion of your business is to new customers vs. current customers? What processes surrounding your sales cycle needs to be changed? How?
General What products and services are you planning to sell via the Internet? Internet Sales What sort of competitor information is the Sales Rep expected to collect Reporting Commissions Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Opportunity Management Opportunity Management Promotion Management Promotion Management Promotion Management Event Management Event Management Event Management Literature Fulfillment Do you send collateral based on answers from mail or phone questionnaires? Literature Fulfillment Telesales Event Management Telesales Telesales Telesales Describe how telesales reps capture Sales leads as they come into telesales center? Do you send letters of confirmation or evaluation letters to people enrolled in events? Do your telesales reps have enough knowledge about the customers when they are performing outbound calls? How are calls linked to item details? Is it by company name or contact name? How are Sales leads updated and monitored as they progress through the sales cycle to close? Do you have different sales territories? Describe the current geographical distribution of your business and/or employees - present and future. Describe how your territories are organized. What are the qualifiers you use to place an account in a specific territory? Who manages territory assignments? How often are territories re-organized? When are they re-organized? Do you have territories that are assigned to sales partners? How many territories do you have for Sales? In general, how many reps work on a single territory? How do you qualify leads? Do you rank leads based on certain criteria? If so, what is the criteria and what are the available ranks? How do you generate leads? What types of promotions do you currently use (i.e. advertisements, mailings)? Describe the business process in which a promotion is carried out. Do you use mail or call scripts? If so, who processes the responses? What sort of action items result from different responses? What types of events do you hold? Do you send letters of confirmation or evaluation letters to people enrolled in events? How do you invite contacts to events? Describe your business process for sending a letter or collateral to a contact.
Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution
Lead Management Lead Management Lead Management Lead Management Lead Management Lead Management Lead Management Lead Management Lead Management Lead Management Lead Management
Telesales Telesales Telesales Telesales Telesales Telesales Telesales Marketing Online Telesales Telesales Telesales
Sales Management
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OBM Level II
Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution
OBM Level III

Lead Management Lead Management Lead Management
Application
Category

How do you currently schedule callbacks to follow up on potential customer needs? How do you invite contacts to events? How do your telesales reps retrieve contact/customer interests and/or business information? How do your telesales reps track inbound activity generated by campaigns or promotions? Is it by revenue or volume (response numbers, leads, opportunities, sales or revenue dollars)? What types of events do you hold? Who makes the determination on how leads will be distributed? Describe the business process in which a lead becomes a customer in your organization? Is this done manually, or are these leads distributed systematically to the salesforce? How are action items assigned to sales reps? How is it communicated that an action item has been completed? Describe how sales reps who are working on an account together communicate. Who enrolls people in events? Do you generally use the same facilities for different events? How do you choose a facility for an event? Do you have a record of facilities that you have used for events in the past? Who manages events that your organization puts on? Do you rank event facilities? Are there IT resources identified to support Field Sales Can a sale involve multiple partners, accounts and Sales Reps in a project Can a Sales Rep sell in more than one currency Can a Sales Rep work in more than one language Describe the process from getting a lead to closing a sale Do the Sales Reps have suitable laptops/Palm devices to run Mobile Sales Do you currently have a system to track action items for your organization? Do you generally use the same facilities for different events? Do you have a record of facilities that you have used for events in the past? Do you need the ability to track action items in the new Sales system? Do you need to track changes in sales stages? Does a Sales Rep hold collateral, samples etc. Does a Sales Rep sell from stock that they carry How are actions etc. re-assigned when people are on holiday etc. How are customers to register for an event How are the event costs to be tracked and at what level of breakdown How are the events' objectives to e measured or quantified How do you choose a facility for an event? How do you ensure that resources (people, equipment) are not over booked or multiply booked for the same event item How does your telesales rep process orders currently? How is "invite only" to be enforced during registration How is the effectiveness of events measured How long does it take from getting a lead to closing a sale How many types of events does the organization manage and what are the key information components of each type How often in a day will a Sales Rep replicate their data with the central server How often will the palm device replicate with the corporate system How visible should events be to the rest of the organization How will new releases of software be issued to Sales Reps How will Sales Reps connect with Sales system How will Sales Reps laptops/Palm devices be repaired or replaced How will the communications equipment be configured to handle the peak loads In a project does the Sales Rep have access to all the accounts and partners involved Is any analysis of lost sales is done, do they record reasons for success What data will the Field Sales person need to have access What is the typical sales value, are there big extremes of value What kind of action items need to be tracked (e.g. meetings, sales process steps)? What other organizations need access to account information, besides Sales? Who enrolls people in events? Who is ultimately responsible for the accuracy of data entered both by the field and central office Who manages events that your organization puts on?
Telesales Telesales Marketing Online Event Management Telesales, Customer Care Telesales
Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution
Lead Management Lead Management Lead Management
Telesales, Omktg Marketing Online Oracle Sales
Telesales Event Management Opportunity Management Opportunity Management Territory Management Territory Management Event Management Event Management Event Management Event Management Event Management Event Management IT Projects Sales People Sales People Background IT Contact Management Event Management Event Management Contact Management Contact Management Visits Visits Territories Event Management Event Management Event Management Event Management Event Management Telesales Event Management Event Management Background Event Management IT Palm Devices Event Management IT IT IT IT Projects Reporting Palm Devices Background Contact Management Contact Management Event Management Background Event Management
Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution
Lead Management Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Oracle Sales Oracle Sales Oracle Sales Telesales Telesales Telesales Telesales Telesales Telesales Mobile Oracle Sales Mobile Mobile Oracle Sales Mobile Oracle Sales Marketing Online Marketing Online Oracle Sales Oracle Sales Mobile, INV Mobile, INV Oracle Sales Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Telesales Marketing Online Marketing Online Mobile Marketing Online Mobile Palm Marketing Online Mobile Mobile Mobile Mobile Oracle Sales Oracle Sales Palm Mobile Oracle Sales Oracle Sales Marketing Online Mobile Marketing Online
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Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management
OBM Level II
Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Sales Cycle Execution Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web
OBM Level III

Not identified Not identified Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management Territory Management Account Management Account Management Account Management Account Management Account Management Account Management Account Management Account Management Account Management Account Management Account Management Account Management Account Management Account Management Account Management Account Management Account Management Catalog Catalog Catalog Catalog Catalog Catalog Catalog Catalog Catalog Catalog Customer Service Customer Service
Application
Mobile Mobile Oracle Sales Oracle Sales Oracle Sales Oracle Sales Telesales Mobile Oracle Sales Oracle Sales Oracle Sales Mobile Mobile Mobile Oracle Sales Oracle Sales Mobile Oracle Sales Oracle Sales Mobile Oracle Sales Oracle Sales iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore iStore
Category
IT IT Opportunity Management Opportunity Management Forecasting Forecasting Literature Fulfillment Background Sales People Forecasting Territories Background Background Background Forecasting Projects Visits Forecasting Forecasting Background Forecasting Territories Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Customer Information Catalog Catalog Catalog Catalog Catalog Catalog Catalog Catalog Customer Information Catalog Customer Service Customer Service

Will Sales Reps be able to keep personal data (phone numbers, to dos etc.) on their laptops/hand held devices? Will the replication process be initiated by the Sales Rep or will it be automated How do you create a forecast from opportunities in your pipeline? At what point do you consider an opportunity lost and remove it from your pipeline? At what point in the sales cycle is an opportunity forecasted? When an opportunity is forecasted, is it forecasted at 100% or is it weighted by win probability? Who sends collateral? Are there any seasonal or other fluctuations in the number of visits Do only certain Sales Reps contribute towards the sales forecast Do you need the ability to roll forecasts? Does a team of Sales Reps get put together for a specific bid How many calls will a Sales Rep handle in an average day How many visits are made by a Sales Rep in a day How much time does a Sales Rep spend traveling in an average day How often do you forecast? If multiple accounts are bidding for the same project how is duplication avoided in forecasting Is a Sales Rep given a schedule of visits or can they determine their own Is forecasting done by product or is it done by revenue? Is management able to adjust forecasted opportunities? What is the duration of an average sales visit Who needs access to forecasts? How are territories grouped Are there any legal and/ or technical issues surrounding the use of cookies ? Can an account be deleted under any circumstances ? Does any special pricing format have to be setup for customers of a given account type ? How is a returning customer recognized ? How long can the customer maintain a login session? How will this affect customer account management ? Once an account is created on the storefront, does anything have to be modified in ERP or other CRM apps ? What actions must be taken before a customer is deleted ? What information about the customer is sensitive I.e. should not be displayed unless the customer logs in ? What information can be updated on the account ? What information will you capture in order to create an account ? What is your company's privacy policy? What kinds of accounts will you have for your customers ? What kinds of customers will be using the website ? eg B2B, B2C What would be the flow for creating an account ? eg. approvals needed ? Who can update account information ?
How many currencies will the site be deployed in ? How many languages will the site be deployed in ? How many products will be displayed ? How often are updates made to the Catalog ? Is there a policy for currency display ? (eg. euro regulations) Is there a policy for product display ? (eg.only available products are shown) What kinds of multimedia do you anticipate using on the web storefront ? eg. audio clips, mpeg What kinds of products do you intend to sell of the store ? eg. downloadable, shippable What rules will affect product price ? Who will provide product details ? ( Already available, outsourced data entry..) Are there any restrictions or requirements surrounding e-mail ? How will incoming e-mail be dealt with ?
Page 150

Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management
OBM Level II
Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Selling through the web Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Account Management (SLS03) Account Management (SLS03)
OBM Level III

Customer Service Navigation and Content Navigation and Content Navigation and Content Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Order Security Security
Application
iStore iStore iStore iStore iStore iStore iPayment iPayment iPayment iPayment iPayment iStore iPayment iStore iStore iPayment iPayment iPayment iPayment iPayment iStore iPayment iPayment iPayment iPayment iPayment iPayment iPayment iPayment iPayment iStore iStore Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence
Category
Customer Service Customer Service Customer Service Customer Service Shopping Cart Order Management Order Management Order Management Order Management Order Management Order Management Customer Service Order Management Customer Service Order Management Order Management Order Management Order Management Order Management Order Management Customer Service Order Management Order Management Order Management Order Management

What will e-mail be used for ? In what way will content be updated ? What performance parameters are acceptable for search ? Will a content management tool be required ? Are there any restrictions on items in the shopping cart ? Are there any restrictions on placing an order ? Are there any rules or requirements governing the use of payment instruments ? Do you have a distributed or centralized architecture for payment ? Do you have requirements for recurring authorizations in your business? Do you have requirements for split payments in your business? Do you use wallets and digital certificates in your internet payment systems? For what period of time should the order history be available ? I.e. how far back should the order history stretch ? How do you handle Return/Credits in your internet payment systems? How granular should the order history be ? How should the order be authorized ? How will payments be authorized ? Is this volume likely to fluctuate and by how much ? What actions should be taken for a failed authorization ? What actions should be taken for a successful authorization ? What back-end payment systems do you currently integrate with ? What is your company's return policy? What is your electronic payment system model ? For example, Host based or Terminal Based? What is your transaction volume for credit card payments, credits, voids, etc per day? What payment instruments will be accepted ? What restrictions apply on Return/Credits in your internet payment systems? What restrictions apply on Return/Credits in your internet payment systems?
Order Management What restrictions apply to merchants in your internet payment systems? Order Management Order Management Order Management Order Management Security Security What risk management features are required ? When should an ATP check be performed ? When should capture of payments occur ? What security concerns need to be addressed ? What security infrastructure is currently in place for e-commerce projects ?
Define Sales Hierarchy (SL0761) Define Sales Hierarchy (SL0761) Define Sales Hierarchy (SL0761) Define Sales Hierarchy (SL0761) Define Sales Hierarchy (SL0761) Define Sales Hierarchy (SL0761) Define Sales Hierarchy (SL0761) Define Sales Hierarchy (SL0761) Define Sales Hierarchy (SL0761) Provide Methods and Tools (SL0763) Evaluate Product Margins (SL0765) Evaluate Product Margins (SL0765) Implement and Track Compensation Plan (SL0767) Analyze Productivity of Sales Reps (SL0768) Create Account Profile (SL0771) Create Account Profile (SL0771)
Who receives a copy of the Sales reports? What is the criteria for determining who should receive a copy of any Sales report? How do you update a Sales reports distribution list? Is the process to update a Sales reports distribution list documented? How long does it take to update a Sales reports distribution list? How long should it take to update a Sales reports distribution list? Who performs the tasks associated with updating a Sales reports distribution list? Will anyone other than the sales organization have access to the sales data? How is the reporting structure of the sales organization defined? Please provide the organization structure. What sales methodolgy and/or tools do you currently use? Do you currently analyze gross margin and revenue growth? If yes, how? If no, is this a need? Do you currently analyze top/bottom product lines, groups, families? If yes, how? If no, is this a need? Do you evaluate if the compensation plan is producing the desired selling performance. Do you track the individual performance/compensation of induvidual sales reps or sales groups? Do you currently track top/bottom customers? If yes, how? If no, is this a need? Do you currently identify critical customers? If yes, how? If no, is this a need? Page 151
SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management
Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence
Reporting Reporting Reporting Reporting

SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management
OBM Level II
Opportunity Management (SLS05) Opportunity Management (SLS05) Opportunity Management (SLS05) Opportunity Management (SLS05) Opportunity Management (SLS05)
OBM Level III Analyze Pipeline (SL0780) Analyze Pipeline (SL0780) Analyze Pipeline (SL0780) Analyze Pipeline (SL0780) Analyze Pipeline (SL0780)
Application
Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence
Category Reporting Reporting Reporting Reporting Reporting
Process Analysis Questions Do you currently track the length of sales cycles? If yes, how? If no, is this a need? Do you currently monitor and track win/loss ratios? If yes, how? If no, is this a need? Do you currently analyze average revenue per order? If yes, how? If no, is this a need? Do you currently determine the most and least effective sales channels? If yes, how? If no, is this a need? Do you currently analyze the amount of leads needed to meet quota? If yes, how? If no, is this a need? Do you currently determine the most valuable revenue generating opportunities? If yes, how? If no, is this a need? Do you currently determine the most risky opportunities? If yes, how? If no, is this a need? Do you currently analyze the pipeline by sales channel, status, or stage? If yes, how? If no, is this a need?
SL - Sales Management SL - Sales Management SL - Sales Management
Opportunity Management (SLS05) Opportunity Management (SLS05) Opportunity Management (SLS05)
Analyze Pipeline (SL0780) Analyze Pipeline (SL0780) Analyze Pipeline (SL0780) Define Compensation Structure, Criteria, and Revenue Sharing Conditions (SL1676) Determine Pay Point (SL1677) Determine Pay Point (SL1677) Determine Pay Point (SL1677) not identified not identified not identified not identified
Sales Intelligence Sales Intelligence Sales Intelligence
Reporting Reporting Reporting
SL - Sales Management
Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02)
Sales Intelligence
Reporting
Do you currently evaluate compensation plan effectiveness? If yes, how? If no, is this a need? How do you establish the stages of the selling process upon which the salesperson is compensated or rewarded? Do you currently rank top and bottom sales performers? If yes, how? If no, is this a need? Do you currently calculate the return on compensation? If yes, how? If no, is this a need? How do you manage your sales force today (e.g. by objectives, facts, exceptions)? Please provide examples. What business performance statistics do you monitor for Sales? What are your Sales reporting requirements with respect to functional vs. foreign currencies? What are your Sales reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Sales reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Sales reporting requirement that your current set of reports does not meet? Are Sales reports standard across multiple Sets of Books, for example, subsidiaries? Are Sales reports standard across multiple levels within a Set of Books, for example, divisions? What account codes and/or descriptions are required on Sales reports? Do you provide a "key" of content/information somewhere on the Sales report? What Sales reports are grouped together on a regular basis and printed in one print run? Is there any requirement for online (softcopy) distribution and/or remote location printing for Sales reports? Do some of these Sales reports belong in report sets? Always being run together? What browser are you using? Is it a corporate standard? What type of printers do you use to run Sales reports? Where are they located? Do you have any additional sales reporting requirements not already discussed?
Product costing is essential for completing product line profitability analysis. Can you rank the profitability of product lines (products) from highest to lowest and do you have a high confidence that your products are properly costing? Do your product/product line costs consider the implications of marketing decisions on the indirect cost of production? Do the various organizational functions in your company understand how their actions impact the cost of other functions and ultimately the products? Do you analyze the cost to serve each customer and what factors do you consider when making this analysis?
SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management
Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence
SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management SL - Sales Management
Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02) Sales Organization Management (SLS02)
not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified
Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence
Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management
Activity Based Costing Activity Based Costing
ABM, ACTIVA ABM, ACTIVA
Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost
ABM, ACTIVA ABM, ACTIVA, GL, OM
Page 152

Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management
OBM Level II
OBM Level III
Application
Category

In many environments, analyzing product cost over its life cycle can be a critical determinant in strategy development and selection. Have you performed this evaluation and can you share your thought processes and results? What is a one percent change in your costs worth to you on an annual basis? Do you develop process mapping to assist in eliminating non-value added effort? Planning the expenditure is one requirement but do you track capital expenditures to assure that these investments are actually made? Do you frequently perform make/buy analysis on products and components considering the product line profitability and return on invested capital? What types of cost elements do you consider (Fixed, Variable, Administrative, etc.) in your make/buy analyses and are you satisfied that the cost analysis produces accurate information? Is continuous improvement, cost tracking and control a high priority organizational initiative and if so, what key performance indicators do you use to track those improvements? What kind of cost system(s) do you use? (i.e.. Standard Cost, Activity Based) In situations where the in process times are lengthy how do you manage and track those costs on a periodic basis? Is your inter-company transfer pricing policies cost plus or markup based and is it causing an inflation of manufacturing cost to generate more profit for the producing plant? Do you trace costs to activities or processes? Is product and inventory valuation based on volume based drivers, such as labor and machine hours? Does the company clearly understands its products, services, and customers? Do you evaluate the profitability of the product mix and pricing? Do you understand customer profitability? What is your pricing strategy towards low cost and low service customers? Do you select your suppliers based on total cost and product profitability or by lowest price per transaction? Does the product design take into account product manufacturing total cost and product profitability? Are order sizes, shipping arrangements, or supply chain efficiencies based on activity costs and profitability? Do you have an activity based system Do you measure the cost of capacity? Employees, plant, equipment, etc. Do you measure the cost of unused capacity? Do you identify the indirect costs to a business line such as design engineering, order entry, distribution and marketing efforts? How is this done. Do you track costs to validate continuous improvement initiatives? Considering your company cost structure, where is the greatest opportunity to reduce cost? Material, Direct Labor, Engineering, overhead, etc. Do you view your plants as profit centers and therefore need to administer transfer pricing policies? Do you perform extensive financial modeling, graphing and analysis? Does financial performance dominate measures across activities, processes and cost centers? Are employees involved in performance measurement within their operational areas? across cost centers to the extent they drive or influence the process performance? Do employees review performance measures and are able to learn and react to the performance measures? Do employees understand the financial impact of their performance on the cost of activities and processes, and overall profitability? How do you protect your most profitable customers from your competition? How do you win your competitors' profitable customers? Do you track the activity cost drivers? such as machine hours, setup time, number of new products introduced, maintenance hours, etc. Does the array of consumer choices(options) ripple through your functional organizations driving up their support costs and inventory levels?
Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing
ACTIVA ACTIVA ABM, ACTIVA, GL ABM, ACTIVA, GL, FA, PA
Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Product/Customer Cost Operational and Strategic Control Operational and Strategic Control Operational and Strategic Control Operational and Strategic Control Operational and Strategic Control Operational and Strategic Control Operational and Strategic Control Operational and Strategic Control Operational and Strategic Control Operational and Strategic Control Operational and Strategic Control Operational and Strategic Control
Activity Based Costing
Not identified
ABM, ACTIVA, GL
Not identified
ACTIVA, GL
Not identified
ACTIVA, GL, PA
Not identified
ACTIVA, GL, PA ACTIVA, GL, AR, OM, PA ABM, ACTIVA, GL, PA ACTIVA, GL, PA, Costing ACTIVA, OM ABM, ACTIVA, GL, OFA, OSA ABM, ACTIVA, GL, OM, OSA ABM, ACTIVA, OM ABM, ACTIVA, AP, OPA ABM, ACTIVA, GL, PA ABM, ACTIVA, GL, PA ACTIVA ABM, ACTIVA ABM, ACTIVA ABM, ACTIVA, GL, PA ABM, ACTIVA, GL, PA ABM, ACTIVA, GL, PA ABM, ACTIVA, GL, PA ABM, ACTIVA, GL, OFA ABM, ACTIVA, GL, OFA
Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing
Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing
ABM, ACTIVA, GL ABM, ACTIVA, GL ABM, ACTIVA, GL ABM, ACTIVA ABM, ACTIVA
Not identified
ABM, ACTIVA ABM, ACTIVA, OM, OSA
Not identified
Integration

Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management
OBM Level II
Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing
OBM Level III

Application
ABM, ACTIVA ABM, ACTIVA ABM, ACTIVA, EDW, OBIS ABM, ACTIVA, EDW, OBIS ABM, ACTIVA, OFA, EDW, OBIS
Category
Integration Integration Integration Integration Integration

Are your Capital Expenditure plans influenced by customer/product line profitability when you develop your Strategic Plan? Is there an example of a capital expenditure in conflict with short term objectives? Are you able to drill down in your organization and extract data to perform reliable cost comparisons between production facilities? Are you required to extract data from multiple sources to complete assignments? Do you feed any activity costing information to your planning/budgeting or financial reporting systems? Do you feel your present Cost Systems are satisfactory from a planning and control aspect as well as strategic management perspective? Where do you think the respective strengths and weaknesses are? Are you getting meaningful cost and profit information that helps you manage your product lines and customers? Does your organization have confidence that the financial system provides accurate costs? Do your cost systems provide good information on which to make operating decisions such as pricing, make/buy? Do employees receive accurate information on the operational and financial performance of activities and process they impact? Do you have an integrated manufacturing or service delivery reporting system? If you have a costing system, do you have the ability to build different dimensions easily?
Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management
Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Costing Activity Based Management Analyzer
ABM, ACTIVA, GL, EDW ABM, ACTIVA, GL ABM, ACTIVA, GL ABM, ACTIVA, GL, EDW ABM, ACTIVA, GL, OBIS, EDW ABM, OFA, OBIS, OPA ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA, GL ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA, GL ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA ABM, ACTIVA, OFA, OBIS, OPA ABM, ACTIVA, OFA, OBIS, OPA ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA, GL ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA, GL ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA, GL ABM, ACTIVA ABM, ACTIVA ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA, GL ABM, ACTIVA ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA, GL ABM, ACTIVA, Balanced Score Card, GL, OBIS, OFA, OPA
Quality Quality Quality Quality Quality Executive Reporting
Strategic Enterprise Management
Activity Based Management Analyzer
Not identified
Executive Reporting What are the key executive reports that exist today?
Not identified
Executive Reporting What types of reports are most needed by executive to enhance and monitor and enhance performance? Executive Reporting Is there a need to publish profitability and cost reports on the web?
Not identified
Not identified
Executive Reporting Do you use graphs within the same reporting tool and the ability to publish this information on the web would enhance the understanding of business profitability? Executive Reporting Do you have a need to quickly report against cost objects in your database? (by product, product line, distribution channel, market segment, customer order? Do you have key performance measures that you report across the organization? Do operational managers' objectives include cost control and profitability improvement?
Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management
Not identified
Activity Based Management Analyzer Activity Based Management Analyzer
Executive Reporting Executive Reporting
Not identified
Executive Reporting Do you compare actual costs against forecasts? by process, activity, or product. Executive Reporting Would performance be enhanced if managers can analyze current operational processing models and "to be" cost models? Executive Reporting Executive Reporting Executive Reporting Is there a need to share costing and profitability models across locations and business units? Are there specific product, activity, or process costs that need to be reported and tracked? Do current costing reports reflect integrated figures to the GL or other sources of cost data?
Not identified
Activity Based Management Analyzer Activity Based Management Analyzer Activity Based Management Analyzer
Strategic Enterprise Management Strategic Enterprise Management
Activity Based Management Analyzer Activity Based Management Analyzer
Executive Reporting Executive Reporting How frequently do you report on the cost and profitability of processes and products? Do you have a data warehouse from which costing and profitability analysis are performed?
Not identified
Executive Reporting Do you use multidimensional reports where end users have the flexibility to build and generate reports? Executive Reporting
Not identified

Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management
OBM Level II
OBM Level III
Application
ABM, ACTIVA, Balanced Score Card, GL, OBIS, OFA, OPA ABM, OFA, OBIS, OPA, GL ABM, ACTIVA ABM, ACTIVA, OPA ABM, ACTIVA ABM, ACTIVA ABM, ACTIVA ABM, ACTIVA ABM, ACTIVA, OFA, OBIS, OPA ABM, ACTIVA, OFA, OPA Balanced Score Card ABM, ACTIVA, Balanced Score Card, EDW, GL Balanced Score Card Balanced Score Card, GL Balanced Score Card Balanced Score Card Balanced Score Card, EDW Balanced Score Card Balanced Score Card ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OSA, OPA, GL Balanced Score Card Balanced Score Card Balanced Score Card Balanced Score Card Balanced Score Card ABM, ACTIVA, Balanced Score Card, GL, Project Balanced Score Card Balanced Score Card ABM, ACTIVA, Balanced Score Card, EDW, GL Balanced Score Card
Category

Do you have or need to have drill down reporting?
Activity Based Management Analyzer Activity Based Management Analyzer Activity Based Management Analyzer Activity Based Management Analyzer Activity Based Management Analyzer Activity Based Management Analyzer Activity Based Management Analyzer Activity Based Management Analyzer Activity Based Management Analyzer Activity Based Management Analyzer Balanced Scorecard
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified
Executive Reporting Executive Reporting Executive Reporting Executive Reporting Executive Reporting Executive Reporting Executive Reporting Executive Reporting Executive Reporting Executive Reporting Strategy What do you perceive your consumers' needs to be and how do you see them changing in the foreseeable future? Industry Trends Strategy Strategy If growth is a key issue for you what are your growth rate objectives? Strategy What would your competitors, customers, and suppliers say about you? Strategy Is revenue/market share growth paramount, or is profitability, return on investment and growing earnings per share your most pressing concern? Strategy Strategy Strategy What are your competitive strategies (i.e.. Cost, Quality, Customer service, etc.) and which are your strongest and weakest attributes? Strategy Of that list of critical success factors, which are the top three to five and does your current strategic plan address the achievement of these factors? Strategy Competition can take the form of substitute products as well as the more traditional companies. Do substitutes for your products exist that are considered in developing your strategies? Do you feel that you can achieve a competitive advantage and if so, does your strategic plan have objectives that will give you that competitive advantage? Your market capitalization has been increasing(decreasing) over the last few years. Do you attribute this to a recognition by the investment community of failure/(success) of your strategic plans? Why do you think your nearest competitor has generated high(lower) increases in shareholder value than your company? What do you admire(dislike) about that competitor? What are the new projects/initiatives approved by the board that will impact the business and can you quantitatively define what success is worth financially? Can you describe the ways in which you are building shareholder value? Strategy Strategy Strategy Implementation Strategy Implementation What are the major initiatives you have underway to meet your growth objectives? Can you execute your strategies from the boardroom or do you need to enlist the entire company to make them happen? Is "change" a key issue for you and your organization. If so, what are the dynamics of "change" at your company? Organizational structure? Culture? How often is the company reorganized? Can you describe what your strategies are to achieve competitive advantage and grow market share? Are these strategies succeeding and if so, how do you measure that success? What is your companys (your) vision for the future of the company? Mission/Vision/Value Statement] What are your long-term objectives and goals? [Obtain Do you have a need to access tables directly using advanced reporting tools such as SQL code generators? How would you define the business you are in? Is sophisticated security features such as row level at a business view level needed? Do you have a need to view activity costs locally or across rolled up hierarchies? Do you require unit cost analysis based on inventoried an non-inventoried items that influence production costs? Do you need to compare activity costs across cost centers, across costing models, and across time? Do you need to compare across models, leveraging the multi-model architecture of your cost database? Is there a business need to report cost centers sharing the same activity and all activities in a cost center? Would it simplify reporting if filtering is usable at any dimension to shorten reports to key areas? How critical is it to have processing time transparent to the end users?
Balanced Scorecard Balanced Scorecard Balanced Scorecard Balanced Scorecard Balanced Scorecard
Balanced Scorecard Balanced Scorecard Balanced Scorecard
Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management
Balanced Scorecard
Not identified
Balanced Scorecard
Not identified
Balanced Scorecard
Not identified
Strategy
Balanced Scorecard
Not identified
Strategy
Balanced Scorecard
Not identified
Strategy
Balanced Scorecard
Not identified
Strategy
Strategy
Balanced Scorecard
Not identified
Balanced Scorecard
Not identified
Strategic Enterprise Management Strategic Enterprise Management
Balanced Scorecard Balanced Scorecard
ABM, ACTIVA, Balanced Score Strategy Card, EDW, GL, OM Implementation Balanced Score Card Industry Trends
What are the trends on sales growth rates, profitability, capacity utilization, warranty or returned goods?

Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management
OBM Level II
OBM Level III

Application
Balanced Score Card, OM Balanced Score Card Balanced Score Card Balanced Score Card Balanced Score Card Balanced Score Card Balanced Score Card
Category
Industry Trends Industry Trends Industry Trends

How would you prioritize the factors to which your industry must respond (i.e. customers, technology, competitors, globalization)? What do you see as the barriers to competitive entry into your marketplace and how, if at all, do you see those barriers changing? With the rapid pace of technological change have you considered how technology might change the character of your industry? If risks are either internal or external to the corporation can you describe the most critical marketplace risks which lie in each of these areas? Can you describe the real and/or perceived threats to which your industry must respond to now or in the future? Would you describe the risk profile for your industry as high and are your shareholder expectations aligned well with that profile? What does a company need to do well for admission to compete in your industry and are there companies exceeding these minimum requirements? describe how they are differentiating themselves. Assuming your company possesses the competencies necessary to succeed in this industry, can you now describe the critical success factors that will give you a leadership position. With the rate of changing technology, do you have or do you see nontraditional competitors emerging that have been considered in your planning process? Have any of your competitors demonstrated technological advantages or have you considered how you might take advantage of technology to gain competitive advantage? What are the key performance indicators that measure a company's health?
Industry Trends Industry Trends Industry Trends
Balanced Scorecard
Not identified
Industry Trends
Balanced Scorecard
Not identified
ACTIVA, Balanced Score Card, GL, OM Industry Trends Balanced Score Card Balanced Score Card ACTIVA, Balanced Score Card, EDW, GL Balanced Score Card, ABM, OFA ABM, Balanced Score Card, OFA, OBIS, EDW ABM, Balanced Score Card, OFA, OBIS, EDW Balanced Score Card, OFA Balanced Score Card, GL, OFA, OBIS, FA Balanced Score Card, OFA, GL Balanced Score Card, OFA Balanced Score Card, OFA Balanced Score Card, OFA Balanced Score Card, OFA Balanced Score Card, OFA ACTIVA, Balanced Score Card, GL, HR Balanced Score Card, OFA, GL Balanced Score Card, EDW, GL, OBIS, OFA, OSA, OPA Balanced Score Card Balanced Score Card, OM, OSA Balanced Score Card, OSA Balanced Score Card, OSA Balanced Score Card, EDW, OM, OSA Balanced Score Card Balanced Score Card Balanced Score Card
Balanced Scorecard
Not identified
Industry Trends
Balanced Scorecard
Not identified
Industry Trends
Strategy Measures Do you currently have an executive information system? Strategy Measures Have you defined key performance indicators that are used throughout the company or what are the key metrics you use to measure the performance of the company? What organizational metrics do you track? Does the organization understand the key performance indicators they are being measured on? Strategy Measures Are you satisfied with your strategic planning process from the planning process as well as the quality of the resulting strategic initiatives? Strategy Planning What processes are used to plan capital expenditures and rank their importance to a strategic goal? Strategy Planning Strategy Planning Strategy Planning Strategy Planning Strategy Planning Strategy Planning Strategy Planning How many/which sources are used in the formulation of the budget? (i.e., General Ledger information, non-financial information such as headcount, salary information, square footage, etc.) How is the budget information reported and distributed? Strategy Planning Are you satisfied with the responsiveness and relevancy of your management reporting systems? Strategy Reporting Which market segments are you the most effective and least effective in? Customers Do you have a measure for customer satisfaction? Customers How often do you conduct customer surveys? Customers Customers From your customers perspective, what are the most valued things about your products or services? Do you know your share of your customers' wallet? How long does your budget setup take? How long does the total budgeting process take? How many iterations are usually performed during the budget process? How is the budget administered? Is there one person responsible for the process? How many people are involved in the budget process? Who are they? Planning and budgeting Can you describe how the budgeting process works in your organization? What are your five biggest issues in the budgeting process?
Balanced Scorecard
Not identified
Strategy Measures
Balanced Scorecard
Not identified
Balanced Scorecard
Not identified
Balanced Scorecard Balanced Scorecard Balanced Scorecard Balanced Scorecard Balanced Scorecard Balanced Scorecard Balanced Scorecard
Strategy Planning
Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management
Balanced Scorecard Balanced Scorecard Balanced Scorecard Balanced Scorecard
Customers If there are factors impacting customers repeat purchases what are they? Customers If there are factors impacting customers increase purchases what are they? Customers Customers If there are factors impacting customers' cross buying, buying different products, what are they?

OBM Level II
OBM Level III

Application
Balanced Score Card, OFA, GL Balanced Score Card Balanced Score Card ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OSA, OPA, GL Balanced Score Card Balanced Score Card Balanced Score Card Balanced Score Card, EDW, OBIS Balanced Score Card, OM, OSA, OBIS Balanced Score Card Balanced Score Card Balanced Score Card, GL, OBIS, OFA AP, Balanced Score Card, EDW, OBIS, OM, OSA, OFA, OBIS, OPA Balanced Score Card, HR, GL ACTIVA, Balanced Score Card Balanced Score Card Balanced Score Card, HR, GL Balanced Score Card, HR, EDW, OFA, OSA, OBIS Balanced Score Card Balanced Score Card Balanced Score Card Balanced Score Card Balanced Score Card Balanced Score Card Balanced Score Card, HR ALL
Category
Financial

Are you able to accurately measure profitability of your business units? How much confidence do you have in your forecasts and plans? Have you ever performed value added analysis to your business processes?
Financial Financial Describe the elements that expedite and elements that prolong the cash to cash cycle? Do you track customer and product line profitability and the performance of processes that impact profitability?
Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management
Financial Financial Financial Financial Internal Processes What are the key financial performance measures that are critical to the business? How are the revenue and earning growth goals balanced with the cost control/reduction objectives? If you align the profitability of your product lines with your investment by product line? What is the RONA by product line? Do you know how internal processes impact, positively or negatively, the achievement of your strategy? Which internal processes contribute the most to customer loyalty, repeat purchases, and increase purchases? Do you set performance measures for key internal processes? Internal Processes Internal Processes What are the key measures used to monitor performance in key internal processes Are managers of internal processes involved in strategy and direction setting?
Internal Processes
Balanced Scorecard
Not identified
Internal Processes Do internal process owners have the knowledge base about suppliers and customers to achieve the process objectives? Internal Processes Do you monitor measures to track the value added per employee such as the Learning and Growth revenue per employee? Do you measure employees' productivity? Learning and Growth Do you measure employees' satisfaction? how often? Learning and Growth Do you measure employee retention? by what? Learning and Growth Do you think that employees have the necessary enablers to achieve your financial, customer , and internal process objectives? for example, access to Learning and Growth information, training, climate for action, etc.? Are you satisfied with the current level of "agility" and "responsiveness" of Learning and Growth your organization? How could it be improved? How does an investor in your industry measure value? Measurement Do you routinely analyze/monitor your competitors to discern their strategies, strengths/weaknesses and has this information influenced any of your strategies? How? Policy How do you want to be perceived by your customers? Strategy Measures How do you want to be perceived by your suppliers? Strategy Measures How do you want to be perceived by your employees? Strategy Measures Are your career development, performance feedback, and employee Learning and Growth objective aligned with your strategic objectives? Do you have a copy of your current organization structure? How many sets Organization of Books do you currently have? Structure Can you provide a list of all companies that are legal entities, and require maintenance of a balanced set of books? What are their complete Organization addresses? Structure Organization Structure Calendar What is the number of periods in the calendar year? Calendar What is the begin date of the year? What is the end date of the year? Calendar Maintenance Maintenance Maintenance Security Is the schedule for opening and closing calendar periods documented? May we have a copy? Do you have any other documentation on your calendar open and close procedures? May we have a copy? If you have multiple organizations, do they all close at the same time, or separately? Can you provide us with a list of users who should have access to the calendar? Do you have an organizational hierarchy that is defined, and current? May we have a copy? Can you provide a copy of your current company calendar year?
Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management Strategic Enterprise Management OPM Enterprise Management
Balanced Scorecard Balanced Scorecard Balanced Scorecard Balanced Scorecard Balanced Scorecard Strategic Objectives Detail/ Executed
Not identified Not identified Not identified Not identified Not identified Financial Planning
OPM Enterprise Management OPM Enterprise Management OPM Financial Management OPM Financial Management OPM Financial Management OPM Financial Management OPM Financial Management OPM Financial Management OPM Financial Management
Strategic Objectives Detail/ Executed Strategic Objectives Detail/ Executed General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
Financial Planning Financial Planning Process General Ledger Process General Ledger Process General Ledger Process General Ledger Process General Ledger Process General Ledger Process General Ledger
ALL ALL OPMACCT OPMACCT OPMACCT OPMACCT OPMACCT OPMACCT OPMACCT
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RD.020 Business Process Questionnaire OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions
There are four Account Types in OPM that are used for account and account key selection and reporting. These are: Asset, Liability, Equity, and Operating Expense. These are predefined in the system, do you want to modify these descriptions? Do you have a current list of your Account Classes? These are user- defined classifications used to classify account types. (Ex: Account Type = Assets. Account Classes = Current Assets, Long-Term Assets) May we have a list of your account classes? Can you provide a list of Account Classes for each of the four Account Types? Another sub-classification (of account types and classes) is the account usage code. These are user-defined, and is also used for reporting. Do you have a list of codes that you want to use as account usage codes? Do you currently use Validation Codes? If so, how are they used? Can you provide an example? Have you determined the accounts you want to associate with the accounting units? May we have a list? The account key combines an accounting unit with an account. Have you classified and sorted your account keys? May we have a copy? Do you have a copy of the mapping of your chart-of-accounts? May we have a copy? Is each account in your chart of accounts set up by company? Is each account valid for a particular company code? Chart of Accounts Chart of Accounts Maintenance Security Do you have security requirements on who should have access to the calendar? (e.g. by company?) What is the structure of your account number? What segments are a part of your account number, company, location, cost center, account, sub-account? How many sets of books and companies will be set up? Can you provide a list? Set of Books How will you map transactions from OPM to the General Ledger? What criteria will you use? Have you planned your accounting organizational hierarchy? Which are parent companies, which are subsidiaries? Do you currently have an organization code system? This is a short, unique code that identifies each organization. May we have a copy? Which HR Organizations will be set up as Inventory Organizations? Do you have a current list of your accounting units (departments, plant, cost centers) for which you need to track balances? Can you provide a copy? OPMACCT Chart of Accounts What reports do you currently generate to meet your Accounting Setup reporting requirements? Can you provide examples of each? Include source (could be manual), users, frequency, number of copies. Manage Reporting Manage Reporting Manage Reporting OPMACCT OPMACCT OPMACCT OPMACCT, SYSADMIN OPMACCT, SYSADMIN OPMSY Reporting Reporting Security Is there any Accounting Setup reporting requirement that your current set of reports does not meet? Do you have documentation on your current system security requirements for Accounting Setup? Do you have security requirements on who can enter data for Accounting Setup? (e.g. by company?) Can you provide a list of users who should have access? Do you have security requirements on who can run Accounting Setup reports? (by company?) Can you provide us with a list of users who should have access? Can you provide a list of all manufacturing plants and their complete address? Do you have any external organizations? (People are not assigned to an external organization.) If so, can you provide a list with current addresses? Which, if any, manufacturing plants do you wish to enable Process Operations Control (POC)? Each user, in OPM, is assigned to one or more organizations. Do you have a list of all the users that will be given access to OPM modules? Can you provide a list of Document Types that you currently use? (Ex: Purchase Orders) OPM has a list of supplied document types. Are there any document types that you need to add to this list? Which document types do you wish to assign numbers to automatically, and which ones manually? Have you decided the way in which accounting units will be mapped to transactions? Who is responsible for opening and closing calendar periods?
OPM Financial Management
Maintain General Ledger
OPMACCT
Setup
OPM Financial Management OPM Financial Management
General Financial Accounting General Financial Accounting
Maintain General Ledger Maintain General Ledger
OPMACCT OPMACCT
Setup Setup
OPM Financial Management OPM Financial Management OPM Financial Management
General Financial Accounting General Financial Accounting General Financial Accounting
Maintain General Ledger Maintain General Ledger Maintain General Ledger
OPMACCT OPMACCT OPMACCT
Setup Validation Setup
OPMACCT OPMACCT, OPMFININT, OPMMAC OPMACCT, OPMMAC OPMACCT, SYSADMIN OPMACCT, SYSADMIN OPMFININT, OPMMAC OPMFININT, OPMMAC, OPMSY
Setup
OPM Financial Management OPM Financial Management OPM Financial Management OPM Financial Management
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting
Maintain General Ledger Maintain General Ledger Process General Ledger Process General Ledger
Chart of Accounts
General Financial Accounting Operations Analysis & Management Reporting Operations Analysis & Management Reporting Operations Analysis & Management Reporting Operations Analysis & Management Reporting
Process Inventory Manage Cost Accounting and Cost Allocation Manage Cost Accounting and Cost Allocation Manage Cost Accounting and Cost Allocation Manage Cost Accounting & Cost Allocation
OPMMAC ALL
Transactions Organization Structure Organization Structure Organization Structure
ALL ALL
OPM Financial Management OPM Financial Management OPM Financial Management
Operations Analysis & Management Reporting Operations Analysis & Management Reporting Operations Analysis & Management Reporting Operations Analysis & Management Reporting Operations Analysis & Management Reporting Operations Analysis & Management Reporting Operations Analysis & Management Reporting Operations Analysis & Management Reporting
Manage Reporting
Security
Manage Reporting Manage Cost Accounting and Cost Allocation Manage Cost Accounting and Cost Allocation Manage Cost Accounting and Cost Allocation
Security Organization Structure Organization Structure Organization Structure
OPM Financial Management OPM Financial Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management
OPMSY OPMSY, OPMPOC
Application Implementation Method Application Implementation Method Application Implementation Method Application Implementation Method
Define Business Requirements Define Business Requirements Define Business Requirements Define Business Requirements
ALL OPM Modules OPMSY OPMSY OPMSY
Security Documents Documents Documents

OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management
OBM Level II
Application Implementation Method
OBM Level III

Define Business Requirements
Application
OPMSY
Category
Documents

In your current document numbering schema, is there any significance? Can you explain the significance, and what it is used for? What is the current length (number of digits) in your document numbering system? May we have a list, by document type, that is representative of your current numbering schema? For each document type and organization combination, can you provide a starting document number? (Ex: 1000.) Do you have a list of Geography Codes, that are used to reference address geographical areas on documents? Types of Geography Codes include: Country, State, Province, County. May we have a copy? Do you have a system of storing and categorizing text in your current system? If so, may we have a copy of all text that is currently stored in your present system? How is the text currently categorized? By document? By table? Which ones print on documents? Do you currently represent longer descriptions or messages with short codes? If so, may we have a list? Are they printed on documents? Do you currently have a list of codes to provide information on increases or decreases in inventory? May we have a copy? (OPM calls these Reason Codes.) Do they define: Inventory Adjustments, Movements, Production Transactions, and Purchasing Receipts? Looking at the organization structure, can you identify for each user, which OPM organizations they should be given access to? Can you provide us with a list? Who is responsible for the maintenance of Geography Codes?
Application Implementation Method Application Implementation Method
Define Business Requirements Define Business Requirements
OPMSY OPMSY
Documents Documents
OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Information Technology Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
OPMSY
Reporting
OPMSY OPMSY
Documents Documents
OPMSY
Documents
OPMSY OPMSY
Reporting Reporting
Application Implementation Method Application Implementation Method Application Implementation Method
Define Business Requirements Define Business Requirements Define Business Requirements
OPMSY
Security
OPMSY, SYSADMIN Maintenance OPMSY, SYSADMIN Maintenance Who is responsible for the maintenance of text? Can you provide a list of users who should be given access to these forms? Who will be responsible for the maintenance of Reason Codes? Can you provide a list of users who should be given access to these forms? Who is responsible for the maintenance of user organization assignments?
Application Implementation Method Application Implementation Method Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning Enterprise Architecture Planning
Define Business Requirements Define Business Requirements Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture Analyze Information Architecture
OPMSY, SYSADMIN Maintenance OPMSY, SYSADMIN Maintenance OPMSY OPMSY OPMSY OPMSY OPMSY OPMSY OPMSY OPMSY OPMSY OPMSY OPMSY OPMSY OPMSY Other Maintenance Maintenance Maintenance Do you purge and archive Purchase Order, Receipt, and Return records? Maintenance Do you purge and archive Inventory Journal records? Maintenance Maintenance Other Other Maintenance What criteria is used to determine when system information is to be archived? Maintenance What criteria is used to determine when system information is to be purged? Maintenance Security Do you have documentation on your current system security requirements for Purge and Archive? Please provide copy. How do you maintain your Purge and Archive data (who enters, who reviews, etc)? Who does the maintenance? Do you have security restrictions on who can enter/maintain data for Purge and Archiving of system data? (e.g., by company, by cost center, by position) Please describe restrictions. Map each P&A user to a menu structure. Will any new menus need to be created for Purge and Archive? Do you use FIFO/LIFO inventory management policies? What are your current inventory goals? Price goals? Quality goals? How frequently do you perform archiving of system information? How frequently do you purge? Is your current purge and archive procedure documented? May we have a copy? What operations/processes do you want to streamline, or eliminate for the Purge and Archive process? How do you audit your Purge and Archive data? Who is responsible? Do you purge and archive Production Batches, and their associated detail transactions? Do you purge and archive Sales Order and Shipment Records? Can you describe your current procedures for the Purging and Archiving of system information? What specific information is archived? What information is purged?
OPMSY, SYSADMIN Maintenance
Enterprise Architecture Planning Enterprise Architecture Planning Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection
Analyze Information Architecture Analyze Information Architecture Manage Receive Goods Manage Inspect Goods Manage Inspect Goods Manage Receive Goods Manage Receive Goods
OPMSY, SYSADMIN Security OPMSY, SYSADMIN Security ALL ALL ALL N/A OPMINV Receiving Policies Maintenance Security Security Receiving Policies
Do you have security requirements on who can run Receiving reports? (by company, by cost center etc.) Do you have documentation on your current system security requirements for Receiving? Can you provide us with a copy? Do you receive into multiple warehouses, at each site? Can you provide a list?

OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
OBM Level II
Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection
OBM Level III

Issue Material Issue Material Issue Material Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Receive Goods Manage Receive Goods Manage Inspect Goods
Application
OPMINV OPMINV OPMINV OPMINV OPMINV OPMINV OPMINV
Category
Inventory Transfer Inventory Transfer

Do you order and receive items from other organizations/businesses (InterCompany)? Which sites do you transfer materials to or from? How do you perform inventory transfers? Describe the steps.
Inventory Transfer Maintenance Maintenance Maintenance Maintenance How would you rate the accuracy of raw material on-hand balances? Packaging? MRO? How would you rate your location accuracy? How much obsolescence are you experiencing? What inventory areas? What projects are in place to enable improvement for on-hand balance accuracy? How would you rate the accuracy of planning parameters like lead-times or lot sizes? What type of receipts do you process? Vendor? WIP? Customer Returns? Do you require lot traceability? How do you currently assign lot numbers? Do you tie back to vendor lot number? How do you manage items received that are rejected? When supplier inventory fails inspection, do you move the material into a MRB location, for further review? Do you have a quarantine location/ warehouse? Are there any special security requirements? How do you handle vendor returns? Describe the process. Who initiates the Return to Vendor transaction? What document is used to transfer inventory from MRB to a warehouse location? Do you use public warehousing? How many, and where are they located? Do you use consignment warehouses? If so, describe the mechanics.
OPMINV, OPMPMGT Receiving Policies OPMINV, OPMPMGT, PO Receiving Policies OPMINV, OPMPMGT, PO Returns OPMINV, OPMPMGT, PO OPMINV, OPMPMGT, PO OPMINV, OPMPMGT, PO OPMINV, PO OPMINV, PO OPMMAC, PO OPMMGT, PO, SYSADMIN OPMOF, OPMPMGT, PO OPMOF, OPMPMGT, PO OPMPMGT OPMPMGT
OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection
Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Yard Manage Yard Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Inspect Goods Manage Inspect Goods
MRB Returns MRB Receiving Policies Receiving Policies
Do you accrue your receipts to the General Ledger? Receiving Policies Receiving Policies Receiving Policies If yes, then what document or event drives the receiving transaction? Receiving Policies Receiving Policies Direct Receipts How do you update a Receiving report's distribution list? Who performs the tasks associated with updating a Receiving reports distribution list? OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Inspect Goods Manage Receive Goods OPMPMGT OPMPMGT OPMPMGT OPMPMGT, OPMINV, OPMSY OPMPMGT, OPMQM OPMPMGT, PO OPMPMGT, OPMINV, OPMSY, SYSADMIN OPMPMGT, OPMINV, PO OPMPMGT, OPMINV, PO OPMPMGT, OPMINV, PO OPMPMGT, OPMINV, PO OPMPMGT, OPMINV, PO OPMPMGT, OPMINV, PO OPMPMGT, OPMINV, PO OPMPMGT, OPMINV, PO Reporting Reporting Receiving Policies Receiving Policies Inspection Receiving How many sites perform receiving? Can you provide a list of Ship-To locations? What are the rules on item inspection? How are items selected for inspection? How are items received? How do you perform the receiving function? Describe the process. Do you have security requirements on who can enter data for Receiving transactions? (e.g. by company? by cost center?) What business performance statistics do you monitor for Receiving? Reporting What are your Receiving reporting requirements with respect to summary or detail formats? Obtain a report listing. Who receives copies of the Receiving reports? What reports do you currently generate to meet your Receiving reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Are there any Receiving reporting requirements that your current set of reports does not meet? Are Receiving reports standard across multiple Sets of Books, for example, subsidiaries? Are Receiving reports standard across multiple levels within a Set of Books, i.e., divisions? Do you run Receiving reports for different companies or cost centers? What account codes and/or descriptions are required on Receiving reports? Reporting How are the appropriate people notified when material is received that will relieve a shortage? If not, do you inspect items at receiving? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Receiving reports? Is there any business policy governing receipts? Where is material received into the warehouse? Is it held in a particular location? Are any items received directly into inventory? Do you validate receipts in terms of count, item and/or lot number? How are transactions performed? Who performs them? Do you perform (virtual) receipts of Drop Ship items?
OPM Materials Management OPM Materials Management
Receiving & Inspection Receiving & Inspection
Manage Receive Goods Manage Receive Goods
Security
OPM Materials Management
Receiving & Inspection
Reporting
OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection
Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Inspect Goods Manage Inspect Goods
Reporting Reporting Reporting Reporting Reporting
OPMPMGT, OPMPM Receiving Policies OPMPMGT, OPMQM Inspection
Page 160

OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
OBM Level II
Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection
OBM Level III

Manage Inspect Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Inspect Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Inspect Goods Manage Receive Goods
Application
OPMPMGT, OPMQM, PO
Category
Supplier Tracking

Do you monitor the quality performance of your Suppliers? Are all items received against PO's? If not, what items are not and why?
OPMPMGT, OPMSY Receiving Policies OPMPMGT, OPMSY, PO Receiving Policies OPMPMGT, PO OPMPMGT, PO OPMPMGT, PO OPMPMGT, PO OPMPMGT, PO OPMPMGT, PO OPMPMGT, PO OPMPMGT, PO OPMQM OPMQM PO PO PO SYSADMIN OPMPMGT, PO PO Receiving Policies Receiving Policies Receiving Policies Receiving Policies Receiving Policies
Do you require documentation (ie, Purchase Order or Return Material Authorization) before an item can be received? Do you receive substitute items? How do you handle receipt quantity and date exceptions? Is this process documented? Could you provide a copy? Do you use a receipt amount or dollar amount tolerance? How do you close a Purchase Order for receiving? How is material received? By Truck? Tanker? Rail Car? Ship? Other? How many transportation companies do you use? What types of information does Receiving transact? Do you track net/ tare/ gross weight numbers for vendor shipments?
Receiving Policies Receiving Policies Supplier Tracking What types of QC inspections are performed? What types of tests? QC Policies QC Policies Receiving Policies How are expensed items delivered to the requester? Describe the process. Receiving Policies Receiving Policies Reporting Maintenance Multi-Org Do you track the 'Country of Origin' for the items you receive? If so, please describe what items and how they are tracked. Do you track the 'Country of Origin' for the items you have received while in your materials management/inventory system? If so, please describe your tracking process. Do you produce reports by item and/or supplier on the 'Country of Origin' for items received, stocked, or being used in production? If so, please describe your reporting process. What is the process to receive production material items? Do you want to prevent receivers from seeing the quantity ordered or quantity remaining to receive (blind receiving? What type of printers do you run Receiving reports on? Where are they located? How would you rate transaction accuracy (I.e., receipts)? Do you have vendor specific tests for the items you buy? What types? How many? Which sites are Bill-to Locations? Office sites? Internal locations? Do you use your own truck for vendor pick-up? Do you mix vendor loads? Do you have multiple PO's/ vendors per shipment? Do you track demurrage charges? If so, how? What is the volume?
Receiving & Inspection
PO
Multi-Org
OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management
Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Inspect Goods Manage Inspect Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory
PO PO PO PO PO PO PO,OE PO,QA INV, PO, PROD INV, PO, PROD INV, PO, PROD INV, PO, PROD ALL ALL ALL ALL ALL ALL ALL
Multi-Org Receiving
What is the process to receive expenses items? Receiving Are all items received against PO's? If not, what items are not and why? Receiving What is the process for shortages to items received? Receiving What is the process for processing non-compliant material? Receiving Receiving Receiving Receipts Receipts Receipts Receipts Is inventory accuracy a part of group and individual performance ratings? Accuracy Programs Accuracy Programs Security Security Security Is inventory accuracy a part of group and individual performance ratings? Accuracy Programs Accuracy Programs Is there an incentive system for maintaining or improving the inventory accuracy goals? Is there an incentive system for maintaining or improving the inventory accuracy goals? Do you have security requirements on who can enter data for inventory accuracy? Do you have security requirements on who can run inventory accuracy reports? Will there need to be terminal security for inventory accuracy? Are receipts (from vendors or manufacturing) validated, i.e. counted, weighed? How do you transact this receipt information, i.e. bill of lading or scale ticket? Are receipts (from vendors or manufacturing) validated, i.e. counted, weighed? How do you transact this receipt information, i.e. bill of lading or scale ticket? Do you order and receive items from other organizations/businesses (InterCompany)? How do you manage items received that are rejected?

OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
OBM Level II
Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management
OBM Level III

Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory
Application
ALL ALL ALL INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV
Category

Do you have security requirements on who can enter data for inventory accuracy? Do you have security requirements on who can run inventory accuracy reports? Will there need to be terminal security for inventory accuracy? What units of measures do you use?
Maintenance What are the conversions you use between units of measures Maintenance How do you measure inventory accuracy Accuracy Programs How do you audit your inventory accuracy data? Accuracy Programs How efficient would you rate your inventory management process? Accuracy Programs What time intensive inventory accuracy processes need to be addressed? Accuracy Programs Manage Items Manage Items Reporting Maintenance What types of inventory transactions are done? Items, quantities, etc. Maintenance In what areas of the business are inventory transactions performed? Maintenance Policies Maintenance Maintenance Planning Who updates item master information? Maintenance Warehouse Mgt Warehouse Mgt Are distribution centers used for finished goods? Warehouse Mgt Is inventory transferred between warehouses? plants? distribution centers? Stock Adjustments Warehouse Mgt Warehouse Mgt Planning Planning Planning Obsolete Materials Do you have an inventory locator system? Is it automated or manually maintained? Is inventory staged prior to being used in production? How is it done? Is a picklist used? What types of order policies do you use to order? Inventory levels, lot for lot, EOQ, Order point? Where do you maintain inventory planning parameters lead time and ordering rules? How are the validity of planning parameters validated? How are they revised and how frequently? Dow you have inventory that expires or is time sensitive? How is it currently controlled? What are your primary problems in performing the inventory function? Are these problems system, organizational, information or people? Are there redundancies in your inventory function? What functions might be removed? What information is needed in the inventory function that is not currently captured? How frequently are schedules changed due to inventory problems? What is the frequency of scale and equipment calibration? How do you have warehouses set up? Do you have consignment warehouses? Are warehouses location controlled? If you use multiple units of measures on an item how do you keep and order the inventory? Is inventory responsibility segmented by inventory type or by buyer/planner? How is inventory controlled? By lot, sublot, location or a combination of these? How are lot numbers configured? Random, sequential, date? How many items do you have and of what types? Raw materials, packaging, intermediates, finished goods What is your current naming convention for items? Does the current code communicate information about the item? What types of reports are currently used to manage the inventory function. Give examples What is the volume for inventory transactions?
OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management
Manage Inventory Manage Inventory Manage Inventory Issue Material Manage Receive Goods Manage Inventory Manage Inventory Manage Scrap Material Manage Inventory Manage Inventory
INV INV INV INV INV INV INV INV INV INV
Other Maintenance Reporting Issues Receipts Reporting Cost Scrap Accuracy Programs What programs are currently in place to enhance inventory accuracy? Accuracy Programs What levels of scrap and shrinkage are you experiencing across your inventory types? What inventory benefits do you hope to gain with the system? How many inventory turns occur for each type of inventory; raw materials, finished goods, intermediates, packaging? What is the inventory value of your safety stock?
Page 162

OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
OBM Level II
Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management
OBM Level III

Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Issue Material Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory
Application
INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV
Category
Obsolete Materials Reporting Policies Reporting Reporting Reporting Stock Adjustments Stock Adjustments

Is inventory obsolescence a problem? How much in terms of cost and efficiency? How is inventory performance measured? In what areas? How are your current performance levels? Who performs the measurement? What are your inventory accuracy reporting requirements with respect to summary or detail formats? What reports do you currently generate to meet your inventory accuracy reporting requirements? Is there any inventory accuracy reporting requirement that your current set of reports does not meet? Do you allow inventory adjustments independent of cycle counts and physicals? Who is allowed to do inventory adjustments? Are material shortages an issue for your operation?
Issues What is the overall accuracy goal? Accuracy Programs How many parts are on a daily shortage list? Issues Accuracy Programs Maintenance What are the conversions you use between units of measures Maintenance How do you measure inventory accuracy Accuracy Programs How do you audit your inventory accuracy data? Accuracy Programs How efficient would you rate your inventory management process? Accuracy Programs What time intensive inventory accuracy processes need to be addressed? Accuracy Programs Manage Items Manage Items Reporting Maintenance What types of inventory transactions are done? Items, quantities, etc. Maintenance In what areas of the business are inventory transactions performed? Maintenance Policies Maintenance Maintenance Planning Who updates item master information? Maintenance Warehouse Mgt Warehouse Mgt Are distribution centers used for finished goods? Warehouse Mgt Is inventory transferred between warehouses? plants? distribution centers? Stock Adjustments Warehouse Mgt Warehouse Mgt Planning Planning Planning Obsolete Materials Do you have an inventory locator system? Is it automated or manually maintained? Is inventory staged prior to being used in production? How is it done? Is a picklist used? What types of order policies do you use to order? Inventory levels, lot for lot, EOQ, Order point? Where do you maintain inventory planning parameters lead time and ordering rules? How are the validity of planning parameters validated? How are they revised and how frequently? Dow you have inventory that expires or is time sensitive? How is it currently controlled? What are your primary problems in performing the inventory function? Are these problems system, organizational, information or people? How do you have warehouses set up? Do you have consignment warehouses? Are warehouses location controlled? If you use multiple units of measures on an item how do you keep and order the inventory? Is inventory responsibility segmented by inventory type or by buyer/planner? How is inventory controlled? By lot, sublot, location or a combination of these? How are lot numbers configured? Random, sequential, date? How many items do you have and of what types? Raw materials, packaging, intermediates, finished goods What is your current naming convention for items? Does the current code communicate information about the item? What types of reports are currently used to manage the inventory function. Give examples What is the volume for inventory transactions? Do you have documentation on your current system requirements for inventory accuracy? What units of measures do you use?
Warehouse Management
Manage Inventory
INV
Other
Page 163

OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
OBM Level II
OBM Level III

Manage Inventory Manage Inventory Issue Material Manage Receive Goods Manage Inventory Manage Inventory Manage Scrap Material Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Issue Material Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory
Application
INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV
Category
Maintenance Reporting Issues

Are there redundancies in your inventory function? What functions might be removed? What information is needed in the inventory function that is not currently captured? How frequently are schedules changed due to inventory problems? What is the frequency of scale and equipment calibration?
Receipts Reporting Cost Scrap Accuracy Programs What programs are currently in place to enhance inventory accuracy? Accuracy Programs Obsolete Materials Reporting Policies Reporting Reporting Reporting Stock Adjustments Stock Adjustments Are material shortages an issue for your operation? Issues What is the overall accuracy goal? Accuracy Programs How many parts are on a daily shortage list? Issues Accuracy Programs Cycle Count Process What iis the count frequency for items based on ABC ranking? Cycle Count Process What are the daily count volumes by rankiing? Cycle Count Process With what frequency do you count your inventory? Cycle Count Process Reconciliation Physical Inventory What are your current accuracy levels for cycle count variances/ Cycle Count Process Do you use ABC classification? If yes what criteria do you use to derive ABC Cycle Count Process values? How often do you count all your items in any given inventory location? Cycle Count Process Who is responsible for cycle counts? Cycle Count Process Do you do automatic cycle counts for items that show zero on hand? Cycle Count Process Do you cycle count while inventory is being transacted for other business Cycle Count Process purposes? Is there a tolerance level for physical inventory? Physical Inventory What are your inventory tolerances? Physical Inventory Do you require recounts on out of tolerance items? Physical Inventory Do you research inventory variances? Physical Inventory Are your physical inventories "wall to wall"? Physical Inventory Do you shut down production for wall-to-wall physical inventories? Physical Inventory Do you have a separate physical inventory database? Physical Inventory What inventory losses or gain were booked for the last physical inventory and cycle count? What are your current accuracy levels for physical inventory gains/losses? Do you have documentation on your current system requirements for inventory accuracy? Do you have a cycle count program? What procedures are available? What are your inventory accuracy reporting requirements with respect to summary or detail formats? What reports do you currently generate to meet your inventory accuracy reporting requirements? Is there any inventory accuracy reporting requirement that your current set of reports does not meet? Do you allow inventory adjustments independent of cycle counts and physicals? Who is allowed to do inventory adjustments? Is inventory obsolescence a problem? How much in terms of cost and efficiency? How is inventory performance measured? In what areas? How are your current performance levels? Who performs the measurement? What levels of scrap and shrinkage are you experiencing across your inventory types? What inventory benefits do you hope to gain with the system? How many inventory turns occur for each type of inventory; raw materials, finished goods, intermediates, packaging? What is the inventory value of your safety stock?

OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
OBM Level II
Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management
OBM Level III

Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory
Application
INV INV INV INV INV INV
Category
Physical Inventory Reporting Physical Inventory

Do you freeze inventory for a physical? Do you create inventory tags? What type of information do they have on them? How long does a wall-to-wall physical inventory take? Do you actually count inventory in WIP or just value the location?
Physical Inventory Do you reconcile transaction logs on a regular basis? Reconciliation How often do you take physical inventories? Physical Inventory Do you perform multiple counts for each entry with different counters? Do you compare counts? What happens when counts do not match? Do you recount? Send different counters to verify? Auditors?
Manage Inventory
INV
Physical Inventory How do you handle zero quantities or negative balances during the Physical Inventory process? Empty locations even though the computer has a value?
OPM Materials Management OPM Materials Management OPM Materials Management
Warehouse Management Warehouse Management Warehouse Management
Manage Inventory Manage Inventory Manage Inventory
INV INV INV
Physical Inventory Physical Inventory Physical Inventory How do you inventory silos? Bulk storage? Off-site? Finished Goods, Rejected material, Off-site, Rail Cars or Totes? Do you use special inventory adjustment codes for physical inventory? How many? Who is responsible for update? What types of problems are uncovered during the reconciliation process? Incorrect Item #'s? Un-entered receipts or shipments? Are the problems itemized by severity How do you book a reconciled inventory? What types of presentation occur to upper management? May we have samples?
Manage Inventory
INV
Physical Inventory
Manage Inventory Manage Inventory
INV INV
Physical Inventory Do you have special characteristics in your cycle count program (i.e., Control Cycle Count Process Counts for expensive items)? What types of cycle count procedures are in place? Do they audit approvals internally? Externally? Have you been relieved of physical inventories due to your program? Cycle Count Process How do you reconcile cycle counts? Do you use the variance method to book? Total Quantity Replacement? Reconciliation What types of reports originate from cycle counting? Physical Inventory? May we have samples? Reporting Do you require special output for your Audit firm? For Corporate? May we have samples? Reporting Do you have a financial inventory close process? Policies How do you close an accounting period for inventory accuracy? Other How long does it take to close an accounting period for accuracy? Other Is closing an accounting period for inventory accuracy a hard or soft close? Other How are adjustments to closed periods for inventory accuracy handled? Stock Adjustments How do you open an accounting period for inventory accuracy? Other Who performs the tasks associated with opening and closing an accounting period for inventory accuracy? Other Are inventory accuracy reports standard across multiple Sets of Books? Reporting What account codes are required on inventory accuracy reports? Reporting Do you have a financial inventory close process? Policies How do you close an accounting period for inventory accuracy? Other How long does it take to close an accounting period for accuracy? Other Is closing an accounting period for inventory accuracy a hard or soft close? Other How are adjustments to closed periods for inventory accuracy handled? Stock Adjustments How do you open an accounting period for inventory accuracy? Other Who performs the tasks associated with opening and closing an accounting period for inventory accuracy? Other Are inventory accuracy reports standard across multiple Sets of Books? Reporting What account codes are required on inventory accuracy reports? Reporting What were the inventory swings in dollars for actual inventory versus accounting book values? Reconciliation What was the inventory write-off in dollars Physical Inventory
OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management
Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory
INV INV INV INV INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL INV, GL

OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management OPM Materials Management
OBM Level II
Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management
OBM Level III

Manage Inventory Manage Inventory Manage Inventory Manage Inventory Issue Material Issue Material Manage Receive Goods Manage Receive Goods Manage Inventory Manage Inventory Manage Inventory Issue Material Manage Inventory Issue Material Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory
Application
INV, Mac, GL INV, Mac, GL INV, MPS INV, MPS INV, OE, PROD INV, OE, PROD INV, PO, PROD INV, PO, PROD INV, PO, QA INV, PO, QA INV, PROD INV, PROD INV, PROD INV, PROD INV, QA INV, QA INV, QA INV, QA INV, SYS INV, SYS
Category
Reporting

What type of information is exchanged with Finance regarding inventory? What type of information is exchanged with Finance regarding inventory?
Reporting Do you use safety stock to reduce variation between supply and demand Planning Do you use safety stock to reduce variation between supply and demand Planning How is inventory allocated to shipments and production orders? Issues How is inventory allocated to shipments and production orders? Issues Receipts Receipts Stock Adjustments Stock Adjustments Policies Issues Policies Issues Do you control inventory by lot status or QC hold codes? Policies How is rejected or out-of-spec inventory handled/controlled? Obsolete Materials Do you control inventory by lot status or QC hold codes? Policies How is rejected or out-of-spec inventory handled/controlled? Obsolete Materials What types of units of measures do you use, volume, mass, etc? Maintenance What types of units of measures do you use, volume, mass, etc? Maintenance How do you handle movement activities? Do you provide paperwork between locations? On-line transactions? Who does this function? What levels of inventory accuracy are required for maintaining continuous efficient production? How ere these levels defined? How often is production stopped due to shortages? What occurs when there is a mismatch between documents and validated counts? What occurs when there is a mismatch between documents and validated counts? How do you track inventory movements, receipts, quality problems? Is the information manually kept or automated? How do you track inventory movements, receipts, quality problems? Is the information manually kept or automated? What levels of inventory accuracy are required for maintaining continuous efficient production? How ere these levels defined? How often is production stopped due to shortages?
Issue Material Issue Material
OPMINV OPMINV
Other Other How long does it take on average to move inventory between warehouses? Do you keep track of in-transit inventory? Do you separate inventory storage? Are Raw Materials stored separately? Finished Goods? Does this impact MRP reporting requirements? How do you handle movement activities? Do you provide paperwork between locations? On-line transactions? Who does this function?
Manage Inventory
OPMINV
Other
Issue Material Issue Material
OPMINV OPMINV
Other Other How long does it take on average to move inventory between warehouses? Do you keep track of in-transit inventory? Do you separate inventory storage? Are Raw Materials stored separately? Finished Goods? Does this impact MRP reporting requirements? Do you use bar coding technology? What type? In what ways? Receiving Policies Is bar coding a long term objective? What is the timing? Receiving Policies Do you have a list of specific UOM Types defined? These are used to classify UOM groups, to measure a particular physical characteristic. (Ex: volume, mass, length, count.) Do you have a table of all current Units of Measure that are used by your company? May we have a copy? Who will be responsible for the maintenance of UOM Types, UOM's, and UOM conversions? Which users should be given access to these system setup forms? Do you plan material receipts into the receiving dock? If so, what does the schedule look like? May we have a copy? Can you also provide a list of all necessary unit of measure conversions that are used within each type? Within each UOM Type, can you identify which UOM value will be the reference against which all other UOM's of the same type will be based? The reference UOM is used for the conversions. Describe the process for manufacturing rework? Is a workorder created?
Manage Inventory Receive to Inventory Receive to Inventory
OPMINV OPMINV, OPMPM, OPMPMGT OPMINV, OPMPM, OPMPMGT, PO
Other
Manage Inventory Manage Inventory
OPMINV, OPMSY OPMINV, OPMSY OPMINV, OPMSY, SYSADMIN OPMPMGT, PO OPMSY
Other Other
Manage Inventory Manage Yard Manage Inventory
Maintenance Receiving Policies Other
Manage Inventory
OPMSY APS, OPMCAP, OPMMRP, OPMPM APS, OPMPM APS, OPMPOC, OPMQM
Other Non-standard Workorders Reports Reports
OPM Operations OPM Operations OPM Operations
Shop Floor Execution Shop Floor Execution Shop Floor Execution
Perform Work Center Operations Perform Work Center Operations Inspect Quality of Goods
How do you measure capacity compliance? Who is accountable? Do you link quality and costing criteria as part of the measurement? What is used? May we have samples?
Page 166

OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations
OBM Level II
Shop Floor Execution Shop Floor Execution Shop Floor Execution Shop Floor Execution Shop Floor Execution Shop Floor Execution Shop Floor Execution Shop Floor Execution Shop Floor Execution Shop Floor Execution Shop Floor Execution Shop Floor Execution
OBM Level III

Perform Work Center Operations Perform Work Center Operations Perform Work Center Operations Perform Work Center Operations Perform Work Center Operations Perform Work Center Operations Perform Work Center Operations Perform Work Center Operations Perform Work Center Operations Perform Work Center Operations Perform Work Center Operations Perform Work Center Operations
Application
OPMFM, OPMPM
Category
OPM Operations OPM Operations OPM Operations OPM Operations
Shop Floor Execution Shop Floor Execution Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling
Perform Work Center Operations Perform Work Center Operations Manage Work Orders Manage Work Orders
OPM Operations
Shop Floor Resource & Scheduling
Manage Resources
OPM Operations
Manage Work Orders
OPM Operations
Manage Work Orders
OPM Operations
Manage Work Orders
OPM Operations
Manage Work Orders
OPM Operations OPM Operations
Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling
Manage Work Orders Manage Work Orders
OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations
Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling
Manage Work Orders Manage Resources Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Material Control
Manage Resources Manage Resources
Manage Work Orders Manage Material Control
Do you require entry of information such as temperature or strength as part of Shopfloor Document the batch information? Describe the process for storing manufacturing rework? Non-standard OPMINV, OPMPM Workorders OPMINV, OPMPM WIP Tracking Do you process move transactions real-time or periodically? Do you use a bar-code interface to process move transactions real-time? OPMINV, OPMPM WIP Tracking Do you review requirements for validation rules, allowing certain Work in Process accounts to be valid with only certain other values. OPMMAC, OPMPM Validation OPMMPM Maintenance How do you audit your Work in Process data? Map each GL user to a menu structure. Will any new ones need to be created for Work in Process? OPMPM Security Do you use batches or schedules to collect actual costs? OPMPM, OPMPOC Production Type Do you allow partial completions of batches? OPMPM, OPMPOC WIP Tracking OPMPM, OPMSY, Do you have security requirements on who can enter data for Work in Process? (e.g. by company? by cost center?) SYSADMIN Security Who records transactions in your system? Can you describe the process? OPMPM, SYSADMIN WIP Tracking Do you repair customer products? Do you perform product upgrades? What Non-standard documentation is created? OPMPMGT, OPMPM Workorders How do you report actual manufacturing results? Do you use a data collection system? If so, what type? Manual or automatic? Can you describe the process? OPMPOC, OPMPM Reports SYSADMIN Security Is terminal security required for Work in Process? Do you hit your production schedules within your tolerance? OPMPM WO & PO Release What business groups are involved with the production process? Who participates in the planning process? All OPM Modules Planning What is your biggest headache within the production process? Material availability? Schedule changes? Equipment? Shortage of Labor Skills? All OPM Modules Maintenance Do you have any "mixed-mode" manufacturing on your production line? APS, OPMCAP, OPMMRP, OPMPM Repetitive Production How do you schedule production? APS, OPMCAP, OPMMRP, OPMPM Planning How is the process initiated? Call-in sheets? MRP output? Manual schedule? APS, OPMCAP, OPMMRP, OPMPM Planning What type of information do you require to perform your job function? APS, OPMCAP, OPMMRP, OPMPM Planning How do you maintain your Work in Process data? APS, OPMFM, OPMMPS, OPMMRP, OPMPM, SYSADMIN Maintenance Do you have documentation on your current system security requirements for Work in Process? May we have a copy? N/A Security Do you automatically generate and confirm released batches? OPMCAP, OPMMRP, OPMPM WO & PO Release Are there time-intensive Work in Process operations/processes that need to be addressed? OPMCAP, OPMPM Other What are your Work in Process reporting requirements with respect to functional vs. foreign currencies? OPMCAP, OPMPM Reporting What are your Work in Process reporting requirements with respect to summary or detail formats? Obtain report listing. OPMCAP, OPMPM Reporting Is the processing or production activity constrained by hold tank or vessel size? OPMCAP, OPMPM Planning Are you constrained by size or routing type? OPMCAP, OPMPM Planning What are the average number of operations for each routing? How detailed are they? Can you provide samples? OPMFM Production Type What is the average number of ingredient requirements on a batch or repetitive schedule? OPMFM WIP Tracking How are batch sizes determined? Customer order quantity? Container size limitations? OPMFM, OPMMPS, OPMMRP, OPMPM Production Type Do you manufacture on a repetitive basis? OPMFM, OPMPM Production Type What types of hard-copy documentation are used? Is a document packet issued that contains formula, batch control record, QC information etc.? OPMFM, OPMPM Shopfloor Document Do you have pass-thru or phantom configurations? OPMFM, OPMPM WIP Tracking

OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations
OBM Level II
Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling
OBM Level III

Manage Work Orders Manage Resources Manage Work Orders Manage Resources Manage Material Control Manage Material Control Manage Material Control Manage Material Control Manage Material Control Manage Work Orders
Application
OPMFM, OPMPM OPMFM, OPMPM OPMFM, OPMPM, OPMPOC OPMFM, OPMPM, PO OPMINV, OPMPM OPMINV, OPMPM OPMINV, OPMPM OPMINV, OPMPM OPMINV, OPMPM OPMINV, OPMPM
Category
Planning Maintenance Production Type Production Type Production Type Production Type

Do you rescale production batches based on material? Available equipment? Customer order changes? Do you interact with R&D for new or improved formulations? What information Is required? Who supplies it? Do you use routings and alternate routings? Are transactions recorded against each step in the routing? Do you do any outside processing? Is outside processing listed as a routing step on the workorder ? Do you use lead time offsets for the components and issue to the floor based on operations scheduling? Do you use batches or schedules to control material movement? Do you use pull tickets for repetitive schedule replenishment?
Repetitive Production Do you keep any components for repetitive on the production floor? Repetitive Production Do you pre-weigh chemicals and pre-stage prior to batch processing? WIP Tracking Are you lot controlled? Do you have to reconcile ingredient quantities against Shopfloor Document formula quantities? How do you account for consumed ingredients within the production process? Input completed batch sheets? Automatic meter consumption? Backflush? Shopfloor Document Are scales and other equipment types functional? What is the calibration frequency? Preventive Maintenance? How would you rate the control of priorities? WIP Tracking Performance Measurement Performance Measurement How would you rate the accuracy of inventory on-hand balances? Location accuracy of material? Part number identification? How much obsolescence or expired shelf life material exists?
OPM Operations
Manage Material Control
OPMINV, OPMPM
OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations
Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling
Manage Material Control Manage Resources Manage Resources Manage Material Control Manage Material Control Manage Resources Manage Work Orders Manage Resources Manage Resources
OPMINV, OPMPM OPMINV, OPMPM OPMINV, OPMPM OPMINV, OPMPM, OPMPOC OPMINV, OPMPM, OPMQM OPMMRP, OPMPM OPMOF, OPMPM OPMPM OPMPM
OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations
Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling
Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Resources Manage Resources Manage Resources
OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM
OPM Operations
Do you use repetitive count points to collect labor and material through a Repetitive Production repetitive process? Which processes? Do you validate lot numbers of raw ingredients (i.e., QA approval) prior to usage? WIP Tracking How many shifts do you run? Is there consistency with operator skills? Maintenance Is there a batch - part number - customer relationship? Shopfloor Document Which operations/processes do you want to streamline for Work in Process? Other Which operations/processes do you want to eliminate for Work in Process? Other What reports do you currently generate to meet your Work in Process reporting requirements? Provide examples of each. Include source (could be manual), users, frequency, number of copies. Reporting Is there any Work in Process reporting requirement that your current set of reports does not meet? Reporting Are Work in Process reports standard across multiple Sets of Books, for example, subsidiaries? Reporting Are Work in Process reports standard across multiple levels within a Set of Books, i.e., divisions? Reporting What account codes and/or descriptions are required on Work in Process reports? Reporting Do you provide a "key" of content/information somewhere on the Work in Process report? Reporting What Work in Process reports are grouped together on a regular basis and printed in one print run? Reporting Who receives a copy of the Work in Process reports? How frequently are they generated? Reporting What is the criteria for determining who should receive a copy of any Work in Process report? Reporting How do you update a Work in Process reports distribution list? Reporting Is the process to update a Work in Process reports distribution list documented? Reporting Who performs the tasks associated with updating a Work in Process reports distribution list? Reporting Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Work in Process reports? Reporting Do some of these Work in Process reports belong in report sets? Always being run together? Reporting Do the separate business units run their own Work in Process reports? Reporting Do you run Work in Process reports for different companies or cost centers? Work centers, machines? Reporting Do you manufacture discrete batches (work orders)? Production Type Do you manufacture both discrete and repetitive on the same line? Production Type Are you a continuous process manufacturer? Production Type
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OPM Operations OPM Operations OPM Operations
OBM Level II
Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling
OBM Level III

Manage Material Control Manage Material Control Manage Work Orders
Application
OPMPM OPMPM OPMPM
Category
Production Type

Do you use batches or schedules to record material transactions only? Do you backflush component material?
Production Type How many batches do you release each day? WIP Tracking Do you "kit complete" into a manufacturing staging area? Do shortages play a major role in scheduling and launching batches? Do you 'kit short' shop orders? How firm is your production schedule?
OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations
Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling
Manage Material Control Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders Manage Material Control Manage Work Orders
OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM OPMPM
WIP Tracking Planning
Who is responsible for the execution of production orders? WIP Tracking Do you have just-in-time needs for production? WO & PO Release WO & PO Release Shopfloor Document Do you account for all issued documentation at month-end? WIP Tracking How many batches do you make in a week? A month? A year? Shopfloor Document WIP Tracking Do you keep intermediates or finished product stored and pack it out when an order is placed? Do you segment the production process with making intermediates prior to start-up of the next production process? OPMPM WIP Tracking Does the production process or formula composition lend themselves to OPMPM Shopfloor Document adjustments, blends or rework? Do you run production with consistent UOM's or do they change (i.e., lbs vs OPMPM Shopfloor Document gl)? How do you schedule the processing area? The filling area? What is the capacity for batching? For filling? OPMPM Planning How would you rate the quality and technology of the production process? How would you describe the efficiencies within the production process? OPMPM Maintenance What improvements are necessary? How would you improve the production or manufacturing process? OPMPM Maintenance What are your unique production requirements? How would you enhance them? OPMPM Maintenance What is the utilization rate of equipment? OPMPM Maintenance What is the utilization rate of Manpower? OPMPM Maintenance How is production performance measured? Performance OPMPM Measurement What level of production variances exist? Yield? Usage? Performance OPMPM Measurement Are you penalized for cost or for delivery infractions? Or both? Performance OPMPM Measurement What business performance statistics do you monitor for Work in Process? OPMPM, OPMPOC Maintenance Are the performance measures linked by functional area or against the overall business direction? OPMPM, OPMPOC Maintenance How is QA integrated within the production process? Are the operators in OPMPM, OPMQM Shopfloor Document charge of their own quality? How do you keep track of issued production documentation? Manually OPMPM, OPMSY Shopfloor Document assigned number? Automatic computer assignment? Does your batch numbering scheme have meaning? OPMPM, OPMSY Shopfloor Document What type of printers do you run Work in Process reports on? Where are they located? OPMPM, SYSADMIN Reporting Do you have security requirements for running WIP reports? Do you monitor or run security reports on a regular basis for Work in Process? SYSADMIN Security Do you practice order quotation against existing inventory? Future production? If so, how? OPMINV, OPMOF Order Entry Do you practice order quotation against existing inventory? Future production? If so, how? OPMINV, OPMOF Order Entry APS, OPMCAP, How do you schedule your manufacturing groups? Workcenter? Factory? Product area? OPMPM Analyze Needs APS, OPMCAP, What type of dispatch reports or schedules are used? Are they followed? OPMPM Reports How do you schedule your vendors? What is the scheduling vehicle? BPO? APS, PO Supplier Scheduling EDI? How do you schedule your vendors? What is the scheduling vehicle? BPO? APS, PO Supplier Scheduling EDI? Do you use custom WIP instructions? OPMFM, OPMPM Shopfloor Document OPMMRP, Is the enterprise JIT oriented? How frequently are raw materials received? OPMPMGT, PO Analyze Needs Do you use Firm Planned Orders (FPO's) within your planning process? MRP? How many pages are contained within the document package?
OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations OPM Operations
Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling
Manage Resources Manage Resources Manage Resources Manage Resources Manage Resources Manage Resources Manage Resources Manage Resources Manage Resources Manage Resources Manage Work Orders Manage Work Orders Manage Work Orders Manage Work Orders
OPM Operations OPM Order Fulfillment OPM Order Fulfillment OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Shop Floor Resource & Scheduling Order Entry & Scheduling Order Entry & Scheduling Distribution & Production Schedules Distribution & Production Schedules Distribution & Production Schedules Distribution & Production Schedules Distribution & Production Schedules Distribution & Production Schedules
Manage Work Orders Enter Orders Enter Orders Release Production Schedule Release Production Schedule Release Procurement Schedule Release Procurement Schedule Print Shop Packets Release Procurement Schedule
OPM Planning & Forecasting
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OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
OBM Level II
Distribution & Production Schedules Distribution & Production Schedules Distribution & Production Schedules
OBM Level III

Release Production Schedule Release Production Schedule Print Shop Packets
Application
OPMPM OPMPM OPMPM
Category
Scheduling
Distribution & Production Schedules
Release Procurement Schedule
PO
Distribution & Production Schedules
Release Procurement Schedule
PO
Manufacturing Plan
ALL
Manufacturing Plan
ALL
Manufacturing Plan
ALL
Manufacturing Plan
Plan Production Materials
ALL
Manufacturing Plan
ALL
Manufacturing Plan
ALL
Manufacturing Plan
ALL
Manufacturing Plan
ALL
Manufacturing Plan
ALL
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
Plan Production Materials Plan Production Capacities Plan Production Capacities Set Policies & Parameters Plan Production Capacities Plan Production Capacities Plan Production Capacities Plan Production Capacities
ALL APS APS APS, OPMCAP APS, OPMCAP APS, OPMCAP APS, OPMCAP, OPMMPS APS, OPMCAP, OPMMPS APS, OPMCAP, OPMMPS, OPMMRP, OPMPM APS, OPMCAP, OPMMPS, OPMPM APS, OPMCAP, OPMFCST, OPMMPS, OPMMRP, OPMPM APS, OPMCAP, OPMFCST, OPMMPS, PO APS, OPMCAP, OPMFCST, OPMMPS, PO
How do you schedule manufacturing? Is it forecast driven? Longest runs first? FIFO/LIFO? Special ratios (I.e.Critical ratio)? How do you schedule manufacturing? Is it forecast driven? Longest runs first? FIFO/LIFO? Special ratios (I.e.Critical ratio)? Scheduling What are the types of documents that you generate? Can you provide us Shopfloor Document with samples of each? How do you track vendor performance to schedule? Generate Performance Measurements How do you track vendor performance to schedule? Generate Performance Measurements What programs are in place that get you to 100% accuracy? Generate Performance Measurements Does your enterprise work as a cross-functional team to solve problems? Generate Performance Measurements Does your enterprise review performance formally? Is it posted for everyone Generate to see? Performance Measurements What are your primary areas for improvement? For Support groups? Generate Performance Measurements What types of projects exist for continuous improvement within your facility? Generate Performance Measurements What programs are in place that get you to 100% accuracy? Generate Performance Measurements Does your enterprise work as a cross-functional team to solve problems? Generate Performance Measurements Does your enterprise review performance formally? Is it posted for everyone Generate to see? Performance Measurements What are your primary areas for improvement? For Support groups? Generate Performance Measurements What types of projects exist for continuous improvement within your facility? Generate Performance Measurements How often do you review capacity requirements? (Hourly, Daily, Weekly, Quarterly etc.) Reports What types of reports do you use to manage this aspect of your business? May we have samples? Reports How does your enterprise handle bottleneck resource scheduling? Capacity Planning How do you evaluate capacity utilization? Percentage? Graphically? Analyze Needs Is capacity utilization a key measurement criteria for manufacturing? What are the targets? Analyze Needs Do you generate the RCCP simultaneously with the MPS? Analyze Needs What are your major bottlenecks? Machine? Labor? Material? Capacity Planning What is your capacity run rate? What affects your capacity?
Manufacturing Plan
Capacity Definition Do you use infinite capacity requirements planning?
Manufacturing Plan
Analyze Needs How are capacity problems communicated within your enterprise?
Manufacturing Plan
Plan Production Capacities
Capacity Planning What type of planning is performed? Do you have a centralized planning function? Do you analyze capacity from a rough cut perspective? Do you calculate cost and potential cash flow analysis? Can we have samples of these reports and documents? What type of planning is performed? Do you have a centralized planning function? Do you analyze capacity from a rough cut perspective? Do you calculate cost and potential cash flow analysis? Can we have samples of these reports and documents? Is Finance involved with your capacity activities? Where? What level?
Manufacturing Plan
MPS
Manufacturing Plan
MPS
OPM Planning & Forecasting OPM Planning & Forecasting
Manufacturing Plan Manufacturing Plan
Set Policies & Parameters Set Policies & Parameters
APS, OPMCAP, OPMFCST, OPMPM Analyze Needs APS, OPMCAP, OPMFM Analyze Needs
Do you require Finite Capacity Planning? If so, where?
Page 170
RD.020 Business Process Questionnaire OBM Level I OBM Level II OBM Level III Application
APS, OPMCAP, OPMMPS, OPMMRP, OPMPM APS, OPMCAP, OPMMPS, OPMPM APS, OPMCAP, OPMMPS, OPMPM APS, OPMCAP, OPMMRP, PO APS, OPMCAP, OPMPM APS, OPMCAP, OPMPM APS, OPMCAP, OPMPM APS, OPMCAP, OPMPM APS, OPMCAP, OPMPM APS, OPMCAP, OPMPM, PO APS, OPMCAP, OPMSY APS, OPMCAP, OPMSY, PO APS, OPMCAP, PO APS, OPMCAP, PO APS, OPMCAP, PO APS, OPMFCST, OPMMPS, OPMMRP, OPMPM APS, OPMFM APS, OPMPM APS, OPMPM APS, OPMPM APS, OPMPOC, OPMPM
Category

How do you currently plan capacity? Do you perform long range capacity planning? Medium range? Daily planning?
Manufacturing Plan
Analyze Needs Do you perform rough cut capacity planning? (RCCP)
Manufacturing Plan
Analyze Needs What information do you use for adjustments? Single level pegging? Full level pegging? Analyze Needs Do you need to plan with finite material constraints? Analyze Needs What capacity methods are used within your manufacturing environment? Analyze Needs Analyze Needs Maintenance Do you perform schedule simulation? If so, how? Who coordinates? Capacity Planning Do you perform schedule simulation? If so, how? Who coordinates? Capacity Planning Reports How much money is spent to resolve capacity problems? Sub-contracting? Offload? Do you use standard hours or product volume or product rates to define capacity? Are you able to calculate capacity variables into time? Describe your capacity planning methodology? Analyze Needs Do you plan for external capacity? Other divisions? Sub-contractors? Analyze Needs Supplier Feedback Supplier Feedback Do you require vendors to provide you with updates to their current PO's? If not, is this a future need? Do you require vendors to provide you with updates to their current PO's? If not, is this a future need? Do you measure schedule compliance? Actual quantities to plan? To date? What levels are the enterprise performing to? Do you use input/output control devices for measuring capacity consumption rates? In what areas would you focus attention for improvement with capacity?
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
Plan Production Capacities Plan Production Capacities Plan Production Capacities Plan Production Capacities Set Policies & Parameters Plan Production Capacities Plan Production Capacities Set Policies & Parameters
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
Set Policies & Parameters Plan Production Capacities Set Policies & Parameters Plan Production Capacities Plan Production Capacities
Capacity Definition
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
Plan Production Capacities Set Policies & Parameters Plan Production Capacities Set Policies & Parameters Plan Production Capacities Plan Production Capacities Plan Production Materials Plan Production Materials Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Plan Production Materials
Reports Do you overlap operations? Are you a continuous process manufacturer? Capacity Definition Capacity Planning Capacity Definition Analyze Needs What programs are in place to enhance capacity utilization? Maintenance Do you have documentation on your current system security requirements for MRP? Do you have documentation on your current system security requirements for MRP? How do you model your capacity? What element types exist (i.e., machines, labor, tools, raw material)? Do you currently have routings or operation profiles that define process steps? Can you provide a copy? What are the unique features of your routings or operation profiles? Do you have dedicated routings? If so, how many and for what products? What happens when capacity shortages are identified? How do you resolve them? Do you use preventive maintenance to optimize capacity? If so, how do you plan for preventive maintenance? Do you work toward a desired productivity level? What's the level?
Not Module Specific Security Not Module Specific Security OPMCAP OPMCAP, OPMFM OPMCAP, OPMFM OPMCAP, OPMFM OPMCAP, OPMFM OPMCAP, OPMFM OPMFCST Capacity Definition Capacity Definition Capacity Definition Capacity Definition Capacity Definition Maintenance
Do you use alternate resources or routings? products? Do you deactivate routings?
What frequency and for what
How would you rate the accuracy of your forecast? MPS Who owns the demand information? How is it communicated? Do you supply Distribution Warehouses or other facilities? If so, can you provide us with a list? How would you rate the accuracy of your forecast? OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMFCST MPS Who owns the demand information? How is it communicated? Do you supply Distribution Warehouses or other facilities? If so, can you provide us with a list? What types of planning documentation do you use? Formulas? Balance onhand? Customer orders? Forecast? MPS? Can we have samples of this information?
Manufacturing Plan
OPMFCST
MPS
Manufacturing Plan
OPMFCST
MPS
Manufacturing Plan
OPMFCST, OPMFM, OPMINV, OPMMPS, OPMMRP, OPMOF Documentation
RD.020 Business Process Questionnaire OBM Level I OBM Level II OBM Level III Application
OPMFCST, OPMFM, OPMINV, OPMMPS, OPMMRP, OPMOF OPMFCST, OPMMPS, OPMOF OPMFCST, OPMMPS, OPMOF OPMFCST, OPMMPS, OPMOF OPMFCST, OPMMPS, OPMOF OPMFCST, OPMMPS, OPMOF OPMFCST, OPMMPS, OPMOF OPMFM OPMFM OPMFM, OPMINV, PO OPMFM, OPMINV, PO OPMFM, OPMINV, PO OPMFM, OPMINV, PO OPMFM, OPMINV, PO OPMFM, OPMINV, PO OPMFM, OPMMRP, OPMINV, PO OPMFM, OPMPM OPMFM, OPMPM
Category

What types of planning documentation do you use? Formulas? Balance onhand? Customer orders? Forecast? MPS? Can we have samples of this information?
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
Set Policies & Parameters Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Set Policies & Parameters Set Policies & Parameters
Documentation MPS MPS MPS MPS MPS MPS Maintenance Maintenance Generate Performance Measurements Generate Performance Measurements Generate Performance Measurements Generate Performance Measurements Generate Performance Measurements Generate Performance Measurements What are the primary causes for routing discrepancies? How do they get corrected? How would you rate the quality of planning information? What type of demand does your company use? Is it forecast? Customer orders? A hybrid of both? How do you account for customer orders and forecast demand? Do you consume forecast with customer orders? How do you handle orders in excess of forecast? How do you apply unconsumed forecast? What type of demand does your company use? Is it forecast? Customer orders? A hybrid of both? How do you account for customer orders and forecast demand? Do you consume forecast with customer orders? How do you handle orders in excess of forecast? How do you apply unconsumed forecast? How would you rate the accuracy of your routings?
Manufacturing Plan
How accurate are your planning parameters for lead-time? Lot sizes? Onhand inventory balances? Formula accuracy? How would you correct the problems associated with information integrity and accuracy? How would you rate the quality of planning information?
Manufacturing Plan
Manufacturing Plan
Manufacturing Plan
How accurate are your planning parameters for lead-time? Lot sizes? Onhand inventory balances? Formula accuracy? How would you correct the problems associated with information integrity and accuracy? Are make/ buy decisions impacted by capacity?
Manufacturing Plan
Manufacturing Plan
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
Plan Production Capacities Plan Production Capacities Plan Production Materials Set Policies & Parameters Plan Production Materials Set Policies & Parameters Set Policies & Parameters
Capacity Planning Maintenance Non-standard Workorders What programs are in place to enhance Set-up reduction? Clean-up consolidation? Operator cross-training? Are routings created for Non-standard jobs? What is the procedure?
Manufacturing Plan
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
Set Policies & Parameters Plan Production Materials Set Policies & Parameters Set Policies & Parameters
Manufacturing Plan
Manufacturing Plan
Manufacturing Plan
Manufacturing Plan
Manufacturing Plan
What group is responsible for routings? Can you provide us with a list of user names? Do you use safety stock or reorder points? Do you plan for scrap or use phantoms? OPMINV MRP Please define how much inventory exists by organizational group? By plant? OPMINV Planning Parameters By inventory classification (I.e. raw materials)? Do you transfer inventory between warehouses to meet item requirements? OPMINV Planning Parameters Describe the process. Is it a manual procedure? How many inventory turns are you experiencing? Total? R/M's? Packaging? Generate Finished Goods? Performance OPMINV Measurements What was the result of your last physical inventory? What was the dollar writeGenerate off? What was the variance swing? Performance OPMINV Measurements Do you use safety stock or reorder points? Do you plan for scrap or use phantoms? OPMINV MRP Please define how much inventory exists by organizational group? By plant? OPMINV Planning Parameters By inventory classification (I.e. raw materials)? Do you transfer inventory between warehouses to meet item requirements? OPMINV Planning Parameters Describe the process. Is it a manual procedure? How many inventory turns are you experiencing? Total? R/M's? Packaging? Generate Finished Goods? Performance OPMINV Measurements What was the result of your last physical inventory? What was the dollar writeGenerate off? What was the variance swing? Performance OPMINV Measurements How do you source product? Do you perform a make vs buy analysis? If so, who is involved? Is the procedure documented? May we have a copy? OPMINV, OPMFM, OPMMRP, PO MRP How do you source product? Do you perform a make vs buy analysis? If so, who is involved? Is the procedure documented? May we have a copy? OPMINV, OPMFM, OPMMRP, PO MRP What type of material planning methodology do you use? Manual? MRP? Another system? OPMINV, OPMMPS, OPMMRP MRP OPMFM, SYSADMIN Maintenance

OBM Level II
Manufacturing Plan
OBM Level III

Application
Category

What type of material planning methodology do you use? Manual? MRP? Another system? Please describe the organization configuration for planning.
OPMINV, OPMMPS, OPMMRP MRP OPMINV, OPMMPS, OPMSY, PO, Organization SYSADMIN Structure
Manufacturing Plan
Please describe the organization configuration for planning. OPMINV, OPMMPS, OPMSY, PO, Organization SYSADMIN Structure OPMINV, OPMMRP, OPMMPS, OPMSY MPS OPMINV, OPMMRP, PO MRP OPMINV, OPMMRP, PO MRP OPMINV, OPMPM OPMINV, OPMPM OPMINV, OPMQM OPMINV, OPMQM OPMINV, PO OPMINV, PO Other What functional areas are dependent upon planning information? OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Plan Production Materials Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters Other Do you use status codes that prevent ingredient usage? How is it viewed? Planning Parameters By warehouse? By lot? By status code? Do you use status codes that prevent ingredient usage? How is it viewed? Planning Parameters By warehouse? By lot? By status code? Who owns the update of the inventory item master and the corresponding Planning Parameters computer systems update? Who owns the input and maintenance of planning parameters like lead-times Planning Parameters and lot sizes? Do you have multiple lead-times and lot sizes for your materials? Are you multi-sourced? Do you use preference logic based on cost? Location? Planning Parameters Available inventory? Please provide examples. How do you currently access inventory balance information? OPM Planning & Forecasting OPM Planning & Forecasting Manufacturing Plan Manufacturing Plan Plan Production Materials Plan Production Materials OPMINV, PO OPMINV, PO Planning Parameters MRP Generate Performance Measurements What is your longest lead-time Item code? How many item codes do you plan? Do you perform periodic analysis of planning parameters to fine-tune them? If so, how frequent and in what areas? How do you do it? Will you be generating MRP and MPS reports? If so, user planning classes are required. Have you defined your user planning classes? When you plan ingredients, components or products, do you segregate them by commodity? Planner? Product family? When you plan ingredients, components or products, do you segregate them by commodity? Planner? Product family? What functional areas are dependent upon planning information?
Manufacturing Plan
Set Policies & Parameters Plan Production Materials Plan Production Materials Plan Production Materials
Manufacturing Plan
OPMINV, PO
Manufacturing Plan Manufacturing Plan Manufacturing Plan
Set Policies & Parameters Set Policies & Parameters Set Policies & Parameters
OPMINV, PO OPMINV, PO OPMINV, PO
Set Policies & Parameters Plan Production Materials Plan Production Materials
OPMINV, PO OPMINV, PO OPMINV, PO
Who owns the update of the inventory item master and the corresponding Planning Parameters computer systems update? Who owns the input and maintenance of planning parameters like lead-times Planning Parameters and lot sizes? Do you have multiple lead-times and lot sizes for your materials? Are you multi-sourced? Do you use preference logic based on cost? Location? Planning Parameters Available inventory? Please provide examples. How do you currently access inventory balance information? Planning Parameters MRP Generate Performance Measurements Non-standard Workorders Non-standard Workorders What is your longest lead-time Item code? How many item codes do you plan? Do you perform periodic analysis of planning parameters to fine-tune them? If so, how frequent and in what areas? How do you do it? Do you tie non-standard jobs to specific expense accounts? Do you tie non-standard jobs to internal or external accounts for processing? What is your planning time horizon? Do you plan at different intervals, like long, medium or short range? How do you link the planning intervals? Is it procedural?
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
Set Policies & Parameters Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
OPMINV, PO OPMMAC, OPMPM OPMMAC, OPMPM
OPMMPS, OPMMRP MRP OPMMPS, OPMMRP MRP OPMMPS, OPMMRP MRP
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Set Policies & Parameters Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
OPMMPS, OPMMRP OPMMPS, OPMMRP OPMMPS, OPMMRP OPMMPS, OPMMRP OPMMPS, OPMMRP
Set Policies & Parameters Plan Production Materials
OPMMPS, OPMMRP
Separate data base copies? What is done to ensure consistency with demand profiles? Do you have variable calendars? Do certain facilities run 7 days/wk while others run 5 days/week? How do you currently coordinate this supply flow? Planning Parameters Do you use inventory buffers? Do you use time fences? What planning horizons are typical? MRP What is your planning time horizon? Do you plan at different intervals, like long, medium or short range? MRP How do you link the planning intervals? Is it procedural? MRP Separate data base copies? What is done to ensure consistency with demand profiles? MRP Do you have variable calendars? Do certain facilities run 7 days/wk while others run 5 days/week? How do you currently coordinate this supply flow? Planning Parameters Do you use inventory buffers? Do you use time fences? What planning horizons are typical?
OPMMPS, OPMMRP MRP

OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
OBM Level II
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
OBM Level III

Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
Application
OPMMPS, SYSADMIN OPMMPS, SYSADMIN OPMMPS, SYSADMIN OPMMPS, SYSADMIN OPMMRP OPMMRP OPMMRP OPMMRP OPMMRP
Category
Security Security Security Security MRP

Who is responsible for performing the material planning function? Do you have security requirements on who can enter data for MRP? (e.g. by company? by cost center?) Who is responsible for performing the material planning function? Do you have security requirements on who can enter data for MRP? (e.g. by company? by cost center?) How do you maintain your Material Requirements Planning data? Which operations/ procresses do you want to streamline for MRP?
MRP MRP Reporting Reporting Are there time-intensive MRP operations/ processes that need to be addressed? What are your MRP reporting requirements with respect to summary or detail formats? Obtain report listing. Are there any MRP reporting requirements that your current set of reports does not meet? What is the criteria for determining who should receive a copy of MRP reports? How do you update the distribution list? Who is responsible for updating this list? Is this procedure doucmented? May we have a copy? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for MRP reports? How do you maintain your Material Requirements Planning data? Which operations/ procresses do you want to streamline for MRP?
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
OPMMRP OPMMRP OPMMRP OPMMRP OPMMRP OPMMRP OPMMRP
Reporting Reporting MRP MRP MRP Reporting Reporting Are there time-intensive MRP operations/ processes that need to be addressed? What are your MRP reporting requirements with respect to summary or detail formats? Obtain report listing. Are there any MRP reporting requirements that your current set of reports does not meet? What is the criteria for determining who should receive a copy of MRP reports? How do you update the distribution list? Who is responsible for updating this list? Is this procedure doucmented? May we have a copy? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for MRP reports? Where do you source materials for non-standard jobs? Do you plan to infinite material availability?
Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Capacities
OPMMRP OPMMRP OPMMRP OPMMRP OPMMRP, OPMPM, PO OPMMRP, OPMPM, PO OPMMRP, OPMPM, PO OPMMRP, OPMPM, PO OPMMRP, OPMSY OPMMRP, OPMSY OPMMRP, PO OPMMRP, PO OPMMRP, PO, SYSADMIN OPMMRP, PO, SYSADMIN OPMMRP, SYSADMIN OPMMRP, SYSADMIN
Reporting Reporting Non-standard Workorders Analyze Needs Generate Performance Measurements MRP Generate Performance Measurements MRP Reporting Do you run MRP reports for different companies or cost centers? Reporting MRP MRP MRP MRP Reporting Do you generate MRP for each manufacturing plant? Reporting Generate Performance Measurements Generate Performance Measurements Non-standard Workorders How do you track Manufacturing performance to schedule? How many employees use MRP to plan materials? Can you provide us with a list? How many employees use MRP to plan materials? Can you provide us with a list? Do you use a buyer/ planner configuration or do you handle purchasing and manufacturing independently? Do you use a buyer/ planner configuration or do you handle purchasing and manufacturing independently? Do you generate MRP for each manufacturing plant? What business performance statistics do you monitor for Material Planning?
Plan Production Materials Plan Production Materials
Do you perform a rescheduling function when you know dates have slipped? If so, what is the procedure? What business performance statistics do you monitor for Material Planning?
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
Plan Production Materials Plan Production Materials Set Policies & Parameters Set Policies & Parameters Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
Do you perform a rescheduling function when you know dates have slipped? If so, what is the procedure? Do you run MRP reports for different companies or cost centers?
Manufacturing Plan
OPMPM
How do you track Manufacturing performance to schedule?
OPMPM OPMPM
How do you schedule these types of non-standard jobs? Which users will be associated with each planning class? Can you provide a list of each user name, and which planning classes they should be given access to?
Manufacturing Plan
OPMSY
Security
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OBM Level II
OBM Level III

Plan Production Capacities Plan Production Materials
Application
PO PO
Category
Supplier Feedback MRP Generate Performance Measurements MRP Generate Performance Measurements

Do you require vendors to provide you with updates to their current PO's? If not, is this a future need? How do you handle your vendors if they run contrary to your calendar? How would your vendors rate your planning accuracy?
PO PO
How do you handle your vendors if they run contrary to your calendar? How would your vendors rate your planning accuracy?
Manufacturing Plan
PO
OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning & Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting
Manufacturing Plan Picking and Shipping Picking and Shipping Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management
Set Policies & Parameters Ship Sales Orders Ship Sales Orders Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts
SYSADMIN OPMINV, OPMOF OPMINV, OPMOF ALL ALL APS, OPMCAP, OPMMPS APS, OPMCAP, OPMMPS APS, OPMCAP, OPMMPS APS, OPMCAP, OPMMPS N/A Not Application Specific Not Application Specific
Maintenance Shipping Shipping MPS
If a user has more than one planning class, which one should be designated as their default? Can you provide a list of username and the default planning class? Do you ship customer orders direct from your plant? If so, what volume or percentage? Do you ship customer orders direct from your plant? If so, what volume or percentage? How are results communicated between functional areas? How are results communicated between functional areas?
MPS Capacity Planning MPS Capacity Planning MPS Security Do you generate Rough Cut Capacity Plans? Do you generate the RCCP simultaneously with the MPS? What happens if rough cut defines a significant capacity problem? What activities transpire? Do you generate Rough Cut Capacity Plans? Do you generate the RCCP simultaneously with the MPS? What happens if rough cut defines a significant capacity problem? What activities transpire? Do you have documentation on your current system security requirements for Forecasting? Can you provide a copy? What documents are the real information drivers for your enterprise? Special logbooks? Special PC applications independent of the formal system? The current system? What documents are the real information drivers for your enterprise? Special logbooks? Special PC applications independent of the formal system? The current system? What types of drivers would cause forecast changes and adjustments?
Demand Management
Manage Forecasts
MPS
Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management
Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts
MPS
Not Module Specific Maintenance OPMCAP, OPMPM OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST Demand Forecast Collection/Analysis Do you create a forecast for each demand source? Collection/Analysis Do you have regional market demand? Demand Forecast Collection/Analysis Forecast Level Maintenance How do you maintain your Forecasting data? Maintenance Which operations/processes do you want to streamline for Forecasting? Operations Which operations/processes do you want to eliminate for Forecasting? Operations Operations Reporting Reporting Are there any time-intensive Forecasting operations/processes that need to be addressed? What are your Forecasting reporting requirements with respect to functional vs. foreign currencies? What are your Forecasting reporting requirements with respect to summary or detail formats? Obtain a report listing. What reports do you currently generate to meet your Forecasting reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Forecasting reporting requirement that your current set of reports does not meet? Are Forecasting reports standard across multiple Sets of Books, for example, subsidiaries? Are Forecasting reports standard across multiple levels within a Set of Books, i e., divisions? What information is needed i e., actual sales orders, are required on Forecasting reports? What account codes and/or descriptions are required on reports? Do you create multiple forecasting scenarios? Sales Forecast, Marketing Forecast, Budget, Constrained vs. Unconstrained? How many and on what level for an item do you forecast on a weekly basis? Monthly basis? Quarterly? What is the forecast system processing time during the peak forecast period? Do you keep extra capacity available because of demand fluctuations? I.e.; forecast inaccuracy What are your forecast demand sources?
Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management
OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST

OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting
OBM Level II
Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management
OBM Level III

Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts
Application
OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST
Category
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Do you provide a "key" of content/information somewhere on the Forecasting report? What Forecasting reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Forecasting reports? What is the criteria for determining who should receive a copy of any Forecasting report? How do you update a Forecasting reports distribution list? Is the process to update a Forecasting reports distribution list documented? Can you provide a copy? How long does it take to update a Forecasting reports distribution list? How long should it take? Who performs the tasks associated with updating a Forecasting reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Forecasting reports? Do some of these Forecasting reports belong in report sets? Always being run together? Do the separate business units run their own Forecasting reports? What type of printers do you run Forecasting reports (including checks, purchase orders etc.) on? Where are they located? Do you run Forecasting reports by sales channel, by production site, by product family, for different companies or cost centers? Do you create forecast reconciliation by generating aggregate forecasts from detailed forecasts? Detatiled forecasts from aggregate forecasts? Do you forecast in multple units of measure? (DFUs)
Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management
Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts
OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST OPMFCST
Collection/Analysis Demand Forecast Do you forecast end item and/or spares demand? Forecast Level Do you forecast Co-Products and/ or By-Products? Forecast Level Do you forecast configured products? Forecast Level Do you use a two-level master schedule for configured products? Forecast Level Maintenance Generate Performance Measures Generate Performance Measures How long does the typical forecast cycle take (from source to consolidation of forecast)? How do you audit your Forecasting data?
Demand Management
Manage Forecasts
OPMFCST
What business performance statistics do you monitor for Forecasting?
Demand Management
Manage Forecasts
OPMFCST OPMFCST, SYSADMIN
Do you have security reports on who can run Forecasting reports? (by planner, by production site, by corporate site, by company, by cost center?) Security What measures are used for forecast accuracy?
Demand Management
Manage Forecasts
OPM Planning and Forecasting
Demand Management
Manage Forecasts
OPMFCST, OPMINV, OPMMPS, OPMMRP, OPMOF MPS What measures are used for forecast accuracy? OPMFCST, OPMINV, OPMMPS, OPMMRP, OPMOF OPMFCST, OPMINV, OPMOF OPMFCST, OPMMPS OPMFCST, OPMMPS OPMFCST, OPMMPS OPMFCST, OPMMPS OPMFCST, OPMMPS OPMFCST, OPMMPS OPMFCST, OPMMPS, OPMMRP, OPMCAP OPMFCST, OPMMPS, OPMMRP, OPMOF, PO
OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting
Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management
Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts
MPS Do you use historical demand to assist the forecasting process? Collection/Analysis Collection/Analysis Demand Forecast Demand Forecast Demand Forecast Forecasting Forecasting Do you track forecast accuracy, and change your plans accordingly? Generate Performance Measures To reduce forecast uncertainty, do you intend to collaborate, by sharing information, with your trading partners? Forecasts from Customers and supply commitments from your Suppliers? Demand Forecast Do you separate your demand forecast from the forecast used to drive production? Do you manipulate forecasts and automatically turn them into the MPS? Describe your techniques. How long does the MPS take to finalize? Do you use formal methods and/or PC based tools to assist the forecasting process? Do you group demand forecasts for planning or consumption or order promising purposes? What demands do you satisfy by using forecasts?
Demand Management
Manage Forecasts
Demand Management
Manage Forecasts

OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting
OBM Level II
Demand Management Demand Management
OBM Level III

Application
OPMFCST, OPMMRP OPMFCST, OPMOF
Category
Demand Forecast Collection/Analysis Generate Performance Measures

Where is the last point in the current system that allows you to change forecasts? How do you track market demand for your products? Do you perform multi-dimensional analysis? I.e. forecast accuracy by product, by region, by customer, by sales rep? Do you forecast by product family, by configuration model, by item, or in some combination? Do you have security requirements on who can enter data for Forecasting? (e.g. by planner, by production site, by corporate site, by company, by cost center?) Do you stock material to respond to seasonal or highly variable demand? I.e. forecast inaccuracy Do you drive near term production from sales orders and/or forecasts? How quickly can you respond to rapid demand changes without adding safety stock? How often do you have to change materials to respond to changes on demand? (For example, if you are in the clothing business, change from wool to cotton). Will there need to be terminal security for Forecasting?
Demand Management Demand Management
OPMFCST, OPMOF
OPMFCST, OPMPM Forecast Level OPMFCST, SYSADMIN OPMINV OPMMPS OPMOF, OPMPM
Demand Management Demand Management Demand Management Demand Management
Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts
Security Demand Forecast Demand Forecast Demand Forecast
Demand Management Demand Management Demand Management Demand Management Distribution & Production Schedules Distribution & Production Schedules Distribution & Production Schedules Distribution & Production Schedules Distribution Resources Plan Distribution Resources Plan
Manage Forecasts Manage Forecasts Manage Forecasts Manage Forecasts Release Production Schedule Release Production Schedule Control Production Activity Control Production Activity Plan DRP Plan DRP
OPMPM SYSADMIN SYSADMIN WEB Customers OPMMPS, OPMMP OPMMPS, OPMMP OPMPM OPMPM APS, OPMMPS APS, OPMMPS OPMOF, OPMMPS, OPMPM OPMOF, OPMMPS, OPMPM APS, OPMCAP, OPMMPS APS, OPMCAP, OPMMPS APS, OPMCAP, OPMMPS APS, OPMCAP, OPMMPS APS, OPMCAP, OPMMPS APS, OPMCAP, OPMMPS
Demand Forecast Security
Do you run security reports on a regular basis for Forecasting? Security Collection/Analysis WO & PO Release WO & PO Release WO & PO Release What is your current backorder volume? Why is this number at this level? WO & PO Release DRP DRP Do you pass MPS information into a Distribution Requirements Planning system? How does this work? Do you pass MPS information into a Distribution Requirements Planning system? How does this work? Do you use preferred warehouses for shipment of your customer orders? What basis is used? Lowest cost? Nearest ship point? Do you use preferred warehouses for shipment of your customer orders? What basis is used? Lowest cost? Nearest ship point? DRP Capacity Planning Do you run capacity simulations? How do they impact the creation of a MPS? What is your typical planning horizon? Do you perform long/medium/short range planning? If so, how does the planning occur? Who gets involved? Who approves the plans? Do you simulate MPS changes? If so, how? MPS Capacity Planning Do you run capacity simulations? How do they impact the creation of a MPS? What is your typical planning horizon? Do you perform long/medium/short range planning? If so, how does the planning occur? Who gets involved? Who approves the plans? Do you simulate MPS changes? If so, how? MPS Are make/buy decisions impacted by capacity? How are these decisions reflected in the MPS, or MRP runs? Are make/buy decisions impacted by capacity? How are these decisions reflected in the MPS, or MRP runs? Do you level load your production lines? Does this have any impact on how you create a MPS? Capacity Planning Do you level load your production lines? Does this have any impact on how you create a MPS? Capacity Planning Security Security Maintenance How do demand forecasts feed master scheduling? Forecasting Do you have documentation on your current system security requirements for Master Scheduling? Do you have documentation on your current system security requirements for Master Scheduling? How do you maintain your Master Scheduling data? Do you collaborate with your customers to allow them to enter, via the web, their own forecasts? How do you schedule production? Does production scheduling provide any feedback to Master Scheduling? How do you schedule production? Does production scheduling provide any feedback to Master Scheduling? What is your current backorder volume? Why is this number at this level?
Distribution Resources Plan
Plan DRP
DRP
Distribution Resources Plan Manufacturing Plan
Plan DRP Plan Production Capacities
Plan Production Materials Plan Production Materials Plan Production Capacities
MPS
MPS
Manufacturing Plan
APS, OPMCAP, OPMMPS, OPMMRP Capacity Planning APS, OPMCAP, OPMMPS, OPMMRP Capacity Planning APS, OPMCAP, OPMMPS, OPMMRP, OPMPM APS, OPMCAP, OPMMPS, OPMMRP, OPMPM Not Application Specific Not Application Specific OPMFCST, OPMMPS OPMFCST, OPMMPS
Manufacturing Plan
Manufacturing Plan
OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting
Plan Production Capacities Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
Page 177

OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting
OBM Level II
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
OBM Level III

Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
Application
OPMFCST, OPMMPS OPMFCST, OPMMPS OPMFCST, OPMMPS OPMFCST, OPMMPS OPMFCST, OPMMPS OPMFCST, OPMMPS
Category
Forecasting MPS Maintenance

Do you manipulate forecasts and automatically turn them into the MPS? Describe your techniques. Do you generate a Master Production Schedule for each manufacturing plant? Or one global MPS? How do you maintain your Master Scheduling data? How do demand forecasts feed master scheduling?
Forecasting Forecasting MPS Do you manipulate forecasts and automatically turn them into the MPS? Describe your techniques. Do you generate a Master Production Schedule for each manufacturing plant? Or one global MPS? Do you generate MRP for each manufacturing plant?
Manufacturing Plan
OPMFCST, OPMMPS, OPMMRP MRP Do you generate MRP for each manufacturing plant? OPMFCST, OPMMPS, OPMMRP MRP How much obsolescence does your enterprise experience? OPMINV OPMINV MPS How much obsolescence does your enterprise experience? MPS How would you rate the quality of your planning data? Lead-times? Lot Sizes? Product Sourcing? Available capacity? Inventory? What are the accuracy levels? How would you rate the quality of your planning data? Lead-times? Lot Sizes? Product Sourcing? Available capacity? Inventory? What are the accuracy levels? Do you have calendar variations for plants? How do they vary? What shift patterns are used? Do you have calendar variations for plants? How do they vary? What shift patterns are used? How do you audit your Master Scheduling data?
Plan Production Materials Plan Production Materials Plan Production Materials
Manufacturing Plan
OPMINV, OPMCAP, OPMMPS, OPMMRP MPS
OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting
Manufacturing Plan
OPMINV, OPMCAP, OPMMPS, OPMMRP MPS OPMINV, OPMMPS, OPMMRP MPS OPMINV, OPMMPS, OPMMRP MPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS Maintenance Other Other Other Reporting Reporting
Manufacturing Plan
Set Policies & Parameters Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
Which operations/processes do you want to streamline for Master Scheduling? Which operations/processes do you want to eliminate for Master Scheduling? Are there time-intensive Master Scheduling operations/processes that need to be addressed? What business performance statistics do you monitor for Master Scheduling? What are your Master Scheduling reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Master Scheduling reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Are there any Master Scheduling reporting requirements that your current set of reports does not meet? Are Master Scheduling reports standard across multiple Sets of Books, for example, subsidiaries? Are Master Scheduling reports standard across multiple levels within a Set of Books, i.e., divisions? What account codes and/or descriptions are required on Master Scheduling reports? Do you provide a "key" of content/information somewhere on the Master Scheduling report? What Master Scheduling reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Master Scheduling reports? Are they viewed online? Do you receive a hard copy? What is the criteria for determining who should receive a copy of any Master Scheduling report? How do you update a Master Scheduling reports distribution list? Is the process to update a Master Scheduling reports distribution list documented? How long does it take to update a Master Scheduling reports distribution list? How long should it take? Who performs the tasks associated with updating a Master Scheduling reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Master Scheduling reports? Do some of these Master Scheduling reports belong in report sets? Always being run together?
OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting
Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting
OBM Level II
OBM Level III

Application
OPMMPS OPMMPS
Category
Reporting Reporting

Do the separate business units run their own Master Scheduling reports? Do you run Master Scheduling reports for different companies or cost centers? How do you currently control demand input? Do you have planners modify demand based on actuals on a weekly basis? Is it controlled from a central logistics focal point? Are you forced to run against Marketing requirements without making changes? Do you need to identify a specific MPS for a specific project? Do you plan only Process/ Batch production?
Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS
MPS MPS MPS Planning Planning MPS
Do you plan any repetitive production? Rework? Discrete? Assemble-toOrder? How long does the MPS take to finalize? How long does the system take to create an MPS at peak periods?
MPS Planning MPS Maintenance Other Other Other Reporting Reporting What are your Master Scheduling reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Master Scheduling reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Are there any Master Scheduling reporting requirements that your current set of reports does not meet? Are Master Scheduling reports standard across multiple Sets of Books, for example, subsidiaries? Are Master Scheduling reports standard across multiple levels within a Set of Books, i.e., divisions? What account codes and/or descriptions are required on Master Scheduling reports? Do you provide a "key" of content/information somewhere on the Master Scheduling report? What Master Scheduling reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Master Scheduling reports? Are they viewed online? Do you receive a hard copy? What is the criteria for determining who should receive a copy of any Master Scheduling report? How do you update a Master Scheduling reports distribution list? Is the process to update a Master Scheduling reports distribution list documented? How long does it take to update a Master Scheduling reports distribution list? How long should it take? Who performs the tasks associated with updating a Master Scheduling reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Master Scheduling reports? Do some of these Master Scheduling reports belong in report sets? Always being run together? Do the separate business units run their own Master Scheduling reports? Do you run Master Scheduling reports for different companies or cost centers? How do you currently control demand input? Do you have planners modify demand based on actuals on a weekly basis? Is it controlled from a central logistics focal point? Are you forced to run against Marketing requirements without making changes? Do you need to identify a specific MPS for a specific project? Do you plan only Process/ Batch production? Are there time-intensive Master Scheduling operations/processes that need to be addressed? What business performance statistics do you monitor for Master Scheduling? Which operations/processes do you want to streamline for Master Scheduling? Which operations/processes do you want to eliminate for Master Scheduling? How do you plan for preventive maintenance? How does this impact the Master Scheduling process? What are the focal areas within Master Production Scheduling that should be improved? How do you audit your Master Scheduling data?
OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS
Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
OPMMPS OPMMPS OPMMPS OPMMPS
MPS MPS MPS Planning

OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM Planning and Forecasting OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
OBM Level II
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan
OBM Level III

Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials
Application
OPMMPS OPMMPS OPMMPS OPMMPS OPMMPS
Category
Planning MPS

Do you plan any repetitive production? Rework? Discrete? Assemble-toOrder? How long does the MPS take to finalize? How long does the system take to create an MPS at peak periods?
MPS Planning MPS How do you plan for preventive maintenance? How does this impact the Master Scheduling process? What are the focal areas within Master Production Scheduling that should be improved? Do you generate Master Production Schedules? What type of MPS outputs are used to manage your enterprise? May we have sample reports? How often do you generate a master schedule or material plan? Do you have to schedule tooling requirements? How does this impact Master Scheduling? Do you generate Master Production Schedules? What type of MPS outputs are used to manage your enterprise? May we have sample reports? How often do you generate a master schedule or material plan? Do you have to schedule tooling requirements? How does this impact Master Scheduling? What types of performance measures do you use to measure MPS compliance? May we have samples? What types of performance measures do you use to measure MPS compliance? May we have samples? MPS MPS MPS What happens when a master schedule requirement is missed? Do you reschedule? Do you maintain it as past due? What happens when a master schedule requirement is missed? Do you reschedule? Do you maintain it as past due? Describe the MPS planning process. Do you use the MasterSchedule to initiate Blanket Purchase Orders? To enable independent plant execution? To extrapolate cost projections for inventory? Describe the MPS planning process. Do you use the MasterSchedule to initiate Blanket Purchase Orders? To enable independent plant execution? To extrapolate cost projections for inventory? What type of printers do you run Master Scheduling reports on? Where are they located? Reporting What type of printers do you run Master Scheduling reports on? Where are they located? Reporting How many employees create Master Production Schedules? MPS Security Security MPS Security Security Security Security Do you run security reports on a regular basis for Master Scheduling? Security Security Security Do you run security reports on a regular basis for Master Scheduling? Security How long do you do check reconciliation? Check Reconciliation Do you get a tape from the bank for check reconciliation? If yes, who can Check Reconciliation provide us with the format of the bank tape's data? Is there a requirement to do on-line bank reconciliation's? Check Reconciliation What are the requirements for reporting tax payments (e.g. company, rate or tax authority)? Disbursement Do you have security reports on who can run Master Scheduling reports? (by company, by cost center etc.) Is terminal security required for Master Scheduling? Do you have security requirements on who can enter data for Master Scheduling? (e.g. by company? by cost center?) Map each GL user to a menu structure. Will any new ones need to be created for Master Scheduling? Do you have security reports on who can run Master Scheduling reports? (by company, by cost center etc.) Is terminal security required for Master Scheduling? Do you have security requirements on who can enter data for Master Scheduling? (e.g. by company? by cost center?) Map each GL user to a menu structure. Will any new ones need to be created for Master Scheduling? How many employees create Master Production Schedules?
OPMMPS, OPMMRP MPS OPMMPS, OPMMRP MPS OPMMPS, OPMMRP Planning OPMMPS, OPMMRP Planning OPMMPS, OPMMRP MPS OPMMPS, OPMMRP MPS OPMMPS, OPMMRP Planning OPMMPS, OPMMRP Planning OPMMPS, OPMMRP, OPMPM OPMMPS, OPMMRP, OPMPM OPMMPS, OPMPM OPMMPS, OPMPM OPMMPS, OPMPM, PO OPMMPS, OPMPM, PO OPMMPS, OPMSY, SYSADMIN OPMMPS, OPMSY, SYSADMIN OPMMPS, SYSADMIN OPMMPS, SYSADMIN OPMMPS, SYSADMIN OPMMPS, SYSADMIN OPMMPS, SYSADMIN OPMMPS, SYSADMIN SYSADMIN SYSADMIN SYSADMIN SYSADMIN SYSADMIN SYSADMIN AP AP AP AP
Manufacturing Plan
MPS
Plan Production Materials Plan Production Materials Plan Production Materials
Manufacturing Plan
MPS
Manufacturing Plan
MPS
Manufacturing Plan
Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Accounts Payable Accounts Payable Accounts Payable Accounts Payable
Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Plan Production Materials Make Payments Make Payments Make Payments not identified

OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
OBM Level II
Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable
OBM Level III

Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments
Application
AP AP AP AP AP AP
Category
Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement

Is there a requirement to support multiple domestic bank accounts? How many and where? Is there a requirement to support foreign currency bank accounts? How many and where What disbursement (document) types are currently processed through these bank accounts? How are your current payment terms structured? Do you use percent due or amount due with payment terms? Are payment due dates calculated based on a specific day of the month or on a number of days from the payment terms date? Is there a provision for discounts within the current payment terms? Describe the discounts currently available, and those needed additionally for the future. How are discount dates calculated - based on a specific day of the month or on a number of days from the payment terms date? Is there a requirement to use multiple discount levels at present or in the future? How many different AP sites issue checks for suppliers? How many checks do you write/produce per period? Is there a requirement to use Computer Generated checks? What is your process to cancel checks? Is there a requirement to use Electronic Funds Transfer? Is there a requirement to use Wire Transfers? Is there a requirement to process Automatic Payments? Is there a requirement to process Manual Payments? If so, is a separate bank account used? Is there a requirement to process Partial Payments? Is there a requirement to process Pre-Payments? Is there a requirement to process Recurring Payments? Is there a requirement to process immediately available Quick Checks? What is the current procedure for vendor advances? How are vendor advances reconciled when the vendor invoice is submitted? Do you have, or do you require, a priority system for payments? Describe its use. Would you use a priority system for payments? What is your current payment cycle? (How often do you print checks?) If recurring payments are used, what is the normal period cycle for these payments? Are all invoices paid in local currency and what currency is used? If not local, list the foreign currencies used. Will there be a requirement to use multiple currencies in the future? List the foreign currencies expected. Do check payments have to be approved before they are run? Do you have a minimum or maximum payment amount per check? Do you have a minimum or maximum payment amount per run? What is the current check layout for computer generated checks? How many formats do you have? Provide samples. Do you print the check number on the check/remittance or is it pre-printed? Should a remittance advice note be produced, and when? How should an overflow situation be handled? Is there any special sequencing of checks when printing? Is there a dedicated printer or print tray for checks? What type of printer(s) is used for checks? List location(s) What period types would be used for these reports, e.g. weekly, monthly or quarterly? Where are the pre-printed checks stored? Is there a requirement to restrict the access to the check printing function? What position or function has this authority? What is the policy/procedure for handling stop payments? What is the policy/procedure for handling void payments if they have been recorded? What is the policy/procedure for handling void payments if they have not been recorded? Do you pay any vendors on a priority basis according to funds available? Is there a requirement to prioritize payments? Do you require batch control to manage invoice entry? Who enters invoices and how often? Do you receive invoices at a central location? How do you physically store invoices once entered into the computer? Are invoices billed to distinct companies, cost centers or other? Please describe. How many invoices per period do you enter? Describe the security requirements on who can enter key AP processing data (invoice processing, payment processing, check processing)? Include what positions are involved and how?
OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable
Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Make Payments Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing
AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP
Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing
OPM (PR) Procurement
Accounts Payable
AP
Invoicing
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OBM Level II
Accounts Payable
OBM Level III

Application
AP
Category
Invoicing

How are invoices identified (numbered)? vendors invoice number, date, next allocated number? What frequently used (recurring) expense distributions are used within your current system (e.g. rent or telephone payments)? Please list. Are these recurring expenses for fixed or varying amounts? Is there a requirement to match invoices to related purchase orders? How are you currently matching invoices to purchase orders?
OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable
Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing
AP AP AP AP AP AP AP
Invoicing Invoicing Matching & Approval Matching & Approval
Will some invoices never have purchase orders? Matching & Approval Should invoices be matched completely, partially or both? Matching & Approval Do you perform 2, 3 or 4 way matching of invoices? Matching & Approval Do you currently have any tolerance levels for matching such as Price Tolerance, Quantity Ordered Tolerance, Quantity Received Tolerance, Tax Tolerance? Please specify those levels used and their limits. OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement Accounts Payable Accounts Payable Accounts Payable Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing AP AP AP Matching & Approval Would you like to approve your vendor invoices on-line, by batch or have both Matching & Approval options? What is the internal approval process for a vendor invoice in your organization Matching & Approval at present? Are there situations where a vendor invoice needs to be placed on hold and then manually released? Describe the situations and the approval process to Matching & Approval release the hold. Describe the approval process when invoices need to be placed on hold and Matching & Approval manually released? Where an invoice needs to be placed on hold and then manually released, can these invoices be "posted" to the General Ledger? If not, please specify. Matching & Approval Other What other audit requirements are needed? Other Do you need to restrict access to certain functions? How do you record taxes within the GL (number of accounts, type)? Disbursement Invoicing How many liability accounts do you use and what are they? Do you review requirements for validation rules, allowing certain Procurement accounts to be valid with only certain other values. Validation How do you maintain your Invoice and Disbursement data (who enters, who reviews, etc)? Who does the maintenance? Maintenance How do you audit your Invoice and Disbursement data (e.g., matching, matching tolerances, etc.) and by whom? Maintenance What operations/processes (e.g., matching, match error resolution, etc.) do you want to streamline for Invoice and Disbursement? Other What operations/processes (e.g., manual matching, etc.) do you want to eliminate for Invoice and Disbursement? Other Are there any time-intensive Invoice and Disbursement operations/processes that need to be addressed? Other Do you have security restrictions on who can enter/maintain data for Invoice and Disbursement? (e.g., by company, by cost center, by position) Please describe restrictions. Security Do you have security reports on who can run Invoice and Disbursement reports (by company, by cost center, by position)? Describe process and who runs reports. Will there need to be terminal security for Invoice and Disbursement? OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement Accounts Payable Accounts Payable Accounts Payable not identified not identified not identified Not module specific Security Not module specific Security Not module specific Security Do you run security reports on a regular basis for Invoice and Disbursement? Describe process and who runs reports. Do you have documentation on your current system security requirements for Invoice and Disbursement? Please provide copy. Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Invoice and Disbursement? Do you review requirements for validation rules, allowing certain Invoice and Disbursement accounts to be valid with only certain other values? OPM (PR) Procurement Accounts Payable not identified Not module specific Validation Do you have security requirements on who can enter/maintain data for Employee Expense (e.g., by company, by cost center, by position)? OPM (PR) Procurement Accounts Payable not identified Not module specific Security Do you have security reports on who can run Employee Expense reports (by company, by cost center, by position)? Describe process and who runs reports. Will there need to be terminal security for Employee Expense? OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement Accounts Payable Accounts Payable Accounts Payable not identified not identified not identified Not module specific Security Do you run security reports on a regular basis for Employee Expense? Not module specific Security Not module specific Security Do you have documentation on your current system security requirements for Employee Expense? Please provide copy.
OPM (PR) Procurement OPM (PR) Procurement
Receive Supplier Invoicing Receive Supplier Invoicing
AP AP
OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable
Receive Supplier Invoicing not identified not identified not identified Receive Supplier Invoicing not identified not identified not identified not identified not identified not identified
AP AP AP AR,GL AR,GL Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific
Accounts Payable
not identified
Not module specific
Accounts Payable
not identified
Accounts Payable
not identified
Accounts Payable
not identified

OBM Level II
Accounts Payable
OBM Level III

not identified
Application
Category

Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Employee Expense?
Not module specific Security Do you review requirements for validation rules, allowing certain Employee Expense accounts to be valid with only certain other values.
Accounts Payable
not identified
Not module specific Validation Do you have security restrictions on who can process certain functions (e.g., print checks, void checks, etc.) for Employee Expense? (e.g., by company, by cost center, by position) Please describe restrictions.
OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
not identified Receive Supplier Invoicing Receive Supplier Invoicing
PO PO PO
Security Do you directly associate (match) invoice distributions to receipt lines rather Matching & Approval than through the PO? Do you have receipts that must have currency exchange rates captured as of Matching & Approval the date of receipt and associated with that receipt? Do you produce INTRASTAT reports for the declaration of imports and exports involving the Intra-EU movement statistics of items. If so, attach sample. Multi-Org Do you produce EXTRASTAT reports for the declaration of imports and exports involving the movement statistics of items for countries outside the EU. If so, attach sample. Do you produce INTRASTAT/EXTRASTAT reports reporting the movement statistics of items with 'Country of Origin'. If so, attach sample.
Accounts Payable
PO
Accounts Payable
PO
Multi-Org
OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
Manage Receive Goods Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing
PO PO,AP PO,AP
Multi-Org Do you match your AP invoice with the PO? Matching & Approval
not identified Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing Receive Supplier Invoicing
Accounts Payable not identified not identified not identified not identified
not identified not identified not identified not identified not identified
OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
not identified not identified not identified not identified not identified not identified not identified Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering
not identified not identified not identified not identified not identified not identified not identified Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports
How do you match AP invoice data with PO data? What types of data and Matching & Approval tolerances? Are there payment terms, not defined in Accounts Payable, that need to be defined for Purchasing to order goods/services? PO,AP Purchase Orders Will tax names and rates, currently defined in current systems' Accounts Payable, have to be revised in any way? How? PO,AP Purchase Orders Do you have security restrictions on who can process certain functions (e.g., print checks, void checks, etc.) for Invoice and Disbursement? (e.g., by company, by cost center, by position) Please describe restrictions. PO,AP Security How do you match vendor information to your fixed assets systems when PO,AP,FA Matching & Approval purchasing assets? How do you reconcile the purchases made with procurement cards? PO,AP,SSP Matching & Approval Do you require 2, 3 or 4 way matching? Please specify which one. PO,GL Matching & Approval Do you match your receipts with the PO's? PO,INV Matching & Approval Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Procurement? SYSADMIN Security What operations/processes (e.g., sourcing, requisitions, etc.) do you want to streamline for Procurement? Not module specific Other What operations/processes (e.g., manual requisitions, etc.) do you want to eliminate for Procurement? Not module specific Other Are there any requested Procurement operations/ processes (e.g., on-line requisitioning, etc.) that need to be added? Not module specific Other What date format is used by your current system's users and is this sufficient for your needs (e.g., 01-DEC-2000, 01-DEZ-2000, etc.)? PO Multi-Language What currency format is used by your current system's users and is this sufficient for your needs (e.g., 1,000,000.00 for U.S., 1.000.000,00 for Germany, etc.)? PO Multi-Language Is purchasing centralized or decentralized in your organization and is this the strategy for the new system? PO, INV Purchase Orders PO, INV Vendors Do you have single or multiple ship-to locations? If purchasing is decentralized, how many plants or locations do purchasing? PO, INV,MRP Purchase Orders PO, INV,MRP, If purchasing is decentralized, how many operating units are required to support purchasing security requirements. OPMSY Purchase Orders PO,AP Vendors Do you have single or multiple bill-to locations? SYSADMIN Security Will there need to be terminal security for Procurement? What requirement is there to process employee expense reports? Please describe. AP Employees AP Employees Is there a standard employee expense claim form? Provide sample. What is the current process to generate expense payments to employees? AP Employees AP Employees How frequently are employee expense claims processed? How many employee expense claims are processed per the frequency used above? AP Employees Are these expense claims assigned a special pay priority (e.g., high or low, before/after other vendor payments)> AP Employees AP Employees What is the current procedure for employee advances? AP Employees How are these reconciled when the expense claim is submitted? AP Employees Do your employees have company credit cards? How are company credit cards managed (issued, audited, reconciled, etc.)? AP Employees
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OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
OBM Level II
Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering
OBM Level III

Manage Requisitions Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Place Purchase Order Place Purchase Order not identified not identified not identified not identified Manage Requisitions Manage Requisitions not identified Manage Requisitions Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order
Application
INV
Category
Requisitions

Do you import requisitions and from what source (outside systems, an MRP, an inventory system)? If so, please describe process to import them ? How do you maintain your Employee Expense data (e.g., expense reports submitted, rejected, etc.) and by whom? How do you audit your Employee Expense data (e.g., expense report vs. payment, etc.) and by whom? What operations/processes (e.g., on-live vs. paper submissions, etc.) do you want to streamline for Employee Expense? What operations/processes (e.g., manual reviews, paperwork matching, etc.) do you want to eliminate for Employee Expense? Are there any time-intensive Employee Expense operations/processes that need to be addressed? Are MRP planned purchase orders automatically assigned to a specific vendor? If so, based on what criteria? Are MRP planned purchase orders automatically assigned to an existing master or blanket order? If so, based on what criteria? Are your buyers assigned to certain vendors, commodities, or items? Please provide list of assignments. Are buyers assigned by part, commodity, plant, randomly, other? Does the buyer merge requisitions together for a single order? Describe process. Is a buyer required to purchase from a requested vendor? Can a buyer modify a PO or requisition without a corresponding change request/authorization from the requisitioner? How does a buyer communicate a modified PO or requisition if no change request/authorization from the requisitioner is needed? Do you use expediters and how do you use them? Please list current/expected expediters. How do you select vendors to fill requisitions and place PO's? What types of purchase orders do you use (e.g., Standard, Blanket, Contract, etc.) and for what purpose? How do you define each purchase order type? How many purchase orders do you issue monthly? On the average, how many ordered items (lines ordered) are on a PO? At maximum, how many ordered items (lines ordered) are on a PO? How many different formats do you have for printed purchase orders? Provide samples. Obtain a copy of each type of PO format What percentage of purchased parts are intended for non-manufacturing use? Do you create purchase orders from on-line requisitions? How do you control modifications to your purchase orders? Do you attach text (e.g., quality or material specifications, etc.) to your purchase order? How much text is required (provide worst case sample)? Does your procurement system utilize/issue requisitions? If so, please describe how used. What is the approval process for requisitions? Who can approve requisitions (e.g., the requesters, manager, etc.)? What criteria (e.g., value, commodity, plant, budget, other) is used for approval of requisitions? Does the requisition generation/approval process change by item type (e.g., by direct inventory materials, expensed materials, etc.)? Describe processes. What is the resubmittal/approval process for rejected requisitions? Who creates requisitions? Are requisitions combined for purchase order creation and how? Are vendors and prices always entered on the requisition or are they not required? Describe. Do you automatically or manually generate requisition numbers? Do you order some items frequently enough to justify using express requisitions? Can any employee potentially submit a requisition and/or PO? If not, what type of employees can do so? What percent of your employee base does this include? What goods or services do you order regularly? Are products purchased by one legal entity on behalf of another legal entity? Are purchase orders created from requisitions generated in other businesses? Describe how this is currently done. Are contracts on projects going to be used? If so, will they be associated with a line item on a requisition or purchase order? Do you allow requisitions created by MRP to 'self-approve' and be ready for PO release? Do you print supplier documents (e.g., RFQ's, PO's, etc) in the language of the supplier? If so, please provide samples of each language supported. What is the approval process for each buyer? What are the purchasing limits for each buyer?
Not module specific Maintenance Not module specific Maintenance Not module specific Other Not module specific Other Not module specific Other NS NS PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO Purchase Orders Purchase Orders Buyers Buyers Buyers Buyers Buyers Buyers Buyers Requisitions Purchase Order Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders
Ordering Ordering Ordering Ordering Ordering
Place Purchase Order Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions
PO PO PO PO PO
Purchase Orders Requisitions Requisitions Requisitions Requisitions
OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
Ordering Ordering Ordering Ordering Ordering Ordering Ordering
Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions
PO PO PO PO PO PO PO
Requisitions Requisitions Requisitions Requisitions Requisitions Requisitions Requisitions
OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
Ordering Ordering Ordering Ordering Ordering Ordering
Manage Requisitions Manage Requisitions not identified not identified Manage Requisitions Manage Requisitions
PO PO PO PO PO PO
Requisitions Requisitions Purchase Orders Purchase Orders Purchase Orders Requisitions
Ordering Ordering Ordering
Place Purchase Order not identified not identified
PO PO, HR PO, HR
Multi-Language Buyers Buyers
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OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
OBM Level II
Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing
OBM Level III

Place Purchase Order Place Purchase Order Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order Place Purchase Order not identified Place Purchase Order Manage Purchase Cards Manage Purchase Cards Obtain Bids & Quotations not identified not identified not identified not identified Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Obtain Bids & Quotations Manage Requisitions
Application
PO, HR PO, INV PO, INV PO, INV PO, INV PO, INV PO, INV,MRP PO, INV,MRP, OPMINV PO, OPMPMGT PO, OPMPMGT, OPMSY PO, OPMSY PO, SYSADMIN PO,AP, HR PO,AR,GL PO,SSP PO,SSP PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO
Category
Purchase Orders Purchase Orders Requisitions Requisitions Requisitions Requisitions Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Buyers Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders Purchase Orders

What is the approval process for purchase orders? Do you use unit of measure conversion for POs? If so, which ones (provide list)? Are requisitions automated or manual? Describe and attach sample. How are requisitions issued? Are requisitions entered in a central location or do they come from multiple locations? How do you identify items when requisitioning (by your item number, vendor part number, part number revision level, description, etc.)? What is the current process of creating a new purchase order for manufacturing use? (direct material) What percentage of purchased parts are intended for manufacturing use? Do you modify existing purchase orders? Describe process. Do you close purchase orders before they have been actually received & invoiced? Describe. Do you automatically (by system) or manually generate purchase order numbers? Who (by position or name) has access to defining each type of purchase order? Who are your buyers? How many are there? Where are they located? Do you update or change the accounting distribution information for line items in your purchase orders? Do you procurement cards issued to users in place of some PO's? How do you manage the issue and tracking of procurement cards? How are RFQs presently managed with respect to creation, transmittal, receipt/analysis and approval? How do you decide who to buy from? Do you take advantage of discounts or price breaks? What do you do when you want to stop purchasing from a particular vendor? Do you enter purchase orders for items that do not require "receipting"?
Purchase Orders RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ
Do you use request for quotations/bids? What is the process for creating a request for quotations/bids from your vendors? How do you enter/maintain quotations and other quotation information from your vendors? How do you decide which quotations are available to reference on your purchase orders? What items to be purchased (e.g., by item, by commodity, by cost level, etc.) require that valid request for quotations be used? How many RFQ's do you issue per month? Do you obtain quotations from phone, catalogs or by other means? Do you maintain quotations/bids history? How long? Are request for quotations/bids (RFQ's) automated? Do you use unit of measure conversion for RFQs? Are your requisitions or PO's associated with quotations? How? Do you keep track of price breaks on volumes? Do you receive notification from your system when a quotation is about to expire? Do you need to? Do you require RFQ's before you create a purchase order? Who typically invoices an RFQ? What paperwork is involved to submit a requisition? Will different businesses need to be supplied with (share purchase volumes for) the same items? What businesses and what items/commodities? Are foreign currency conversions used? If so, how are exchange rates updated? Are procurement items ordered (requisition/PO) according to commodity class codes? What are the processes and logic for their use? Do you override the item description on a requisition or PO? How? How do you manage subcontracting? Do you require that purchase orders being sent to Vendors that are on hold in Accounts Payable be stopped? If so, how is this currently done? Are there non-payment vendor sites, not defined in Accounts Payable, that need to be defined for Purchasing to order goods/services? Please describe and provide list of samples. Are the non-payment vendor sites, not defined in Accounts Payable, that need to be defined for Purchasing considered "RFQ Only" sites? Do you track duplicate vendor information within the Payables system? Which vendors should be grouped and why?
OPM (PR) Procurement OPM (PR) Procurement
Sourcing Sourcing
Manage Requisitions not identified
PO PO, GL
Purchase Orders Purchase Orders
Sourcing Sourcing Sourcing
PO, INV PO, INV PO, INV,WIP
Purchase Orders Purchase Orders Purchase Orders
Sourcing
not identified
PO,AP
Purchase Orders
Sourcing Sourcing Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation
not identified Obtain Bids & Quotations Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base
PO,AP PO,AP AP AP AP AP
Purchase Orders Purchase Orders Other Vendors Vendors Disbursement
Do you differentiate vendor sites which can receive payments and sites which cannot receive payments? Do you have a central registry of vendors that supports more than one business?
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OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement
OBM Level II
Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation
OBM Level III

Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base
Application
Category

How do you maintain your Procurement data (current system name, buy cards, etc.) and by whom? How do you audit your Procurement data (timing, event-driven) and by whom? Do you have documentation on your current system security requirements for Procurement? Please provide copy. What are the names and locations of your freight carriers? What accounts do you charge them to? Is a buyer required to purchase from an approved, or 'certified' vendor? Describe extent of these vendors (number, type, commodity, etc). Is there a pre-defined catalog or set of catalogs of items provided to requisitioners that defines the items, costs, and sources eligible to be ordered? If so, please describe the location of the catalog(s). Is there a pre-defined exchange provided to requisitioners that defines the items, costs, and sources eligible to be ordered? If so, please describe the location of the catalog(s). Who currently maintains the vendor files (Procurement or Accounts Payable)?
Not module specific Maintenance Not module specific Maintenance Not module specific Security OPMPMGT, PO Suppliers
Supplier Management & Evaluation
PO
Buyers
PO
Requisitions
Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation
Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base
PO PO PO PO PO
Requisitions Vendors
How many vendors do you have? Vendors What vendor negotiating tools do you use? Vendors Does commodity coding help identify vendors? Vendors Do you have security restrictions on who can enter/maintain data for Procurement (e.g., by company, by cost center, by position)? Please describe restrictions. Do you have security restrictions on who can process certain functions (e.g., assign item to Auth. Supply List, etc.) for Procurement (e.g., by company, by cost center, by position)? Please describe restrictions. OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM (PR) Procurement OPM Product Development OPM Product Development Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Design Engineering Design Engineering Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Manage Supplier Base Design Initial Concept Design Initial Concept PO, SYSADMIN PO,AP PO,AP PO,AP PO,AP PO,AP PO,AP PO,AP PO,AP PO,AP PO,AP PO,AP PO,AP PO,AP PO,AP, OPMPMGT PO,SSP PO,Web Suppliers PO,Web Suppliers SYSADMIN SYSADMIN ALL ALL Security What is the basis for your vendor category breakdown? Vendors Do you have a single consolidated vendor list? Vendors Vendors Vendors Do you have preferred vendors and how do you identify them? Vendors How do you manage vendor numbering? Vendors Vendors Vendors What vendor analysis do you perform? Vendors Are vendors categorized for reporting purposes? Vendors How are vendors categorized for financial tracking purposes? Vendors Vendors Vendors Vendors Vendors Vendors Vendors Security Security Other Security Do you have a standard naming convention for vendors when the name is like "John Smith"? Is it "Smith John" or "John Smith"? Do you require vendors to provide you with updates to their current PO's? If not, is this a future need? Do you provide vendors with access to their order data via the Internet? If not, is this a future need? How do you enroll/register your vendors to have Internet access to your order data for them? Do you have security restrictions on who can run Procurement reports (by company, by cost center, by position)? Do you run security reports on a regular basis for Procurement? Describe process and who runs reports. What do you consider the unique aspects of how your business handles formulas? Map each GL user to a menu structure. Will any new ones need to be created for New Product Introduction? Do you review requirements for validation rules, allowing certain New Product Introduction accounts to be valid with only certain other values. What are your security requirements for creating lab formulations? What are the requirements for passing them for usage to Manufacturing? OPM Product Development Design Engineering Make Preliminary Design ALL Security Do you have a single consolidated vendor list for each legal entity/business or is it consolidated across all entities/businesses? Do you group vendors for payment purposes and how? Do you put employees as vendors? If not, how do you pay employee expenses? Do you have shared vendors between companies? Provide listing? Do you have vendors listed in your files multiple times? Please describe purpose. How do you manage vendors with multiple addresses?
PO, HR, SYSADMIN Security
OPM Product Development
Design Engineering
Design Initial Concept
ALL
Validation

OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development
OBM Level II
Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering
OBM Level III

Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Design Initial Concept Design Initial Concept Design Initial Concept Design Initial Concept Design Initial Concept Design Initial Concept Design Initial Concept Design Initial Concept Design Initial Concept Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Design Initial Concept Make Preliminary Design Design Initial Concept
Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL COST COST, OE COST, OE COST, OE Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula FORMULA FORMULA FORMULA
Category
Maintenance Reporting Reporting Reporting Reporting Maintenance Initiating New Products Initiating New Products Maintenance

What processes do you want to streamline for new product introductions? What business performance statistics do you monitor for new product introduction? What are your reporting requirements for new product information? What reports do you currently generate to meet these reporting requirements? Is there any new product introduction reporting requirements that your current set of reports does not meet? if yes explain How often do you introduce new products? How many significant upgrades have you done to your current product over the past three years? How long does the typical new product introduction take, from decision/design to production release to market? How do you maintain your New Product Introduction data? How do you audit your New Product Introduction data?
Maintenance Other Other Other Security Security Security Do you run security reports on a regular basis for New Product Introduction? Security Security Initiating New Products Costing Pricing Is the price set independent of the cost of manufacture? Pricing Is the price set only on a competitive basis? Pricing What is the rate at which you introduce changes? Change Policy Do you have a change control board or a configuration control group? Change Policy What is the typical lead time for implementing Formulas? Change Policy Do you design for manufacturability or assembly? Change Policy Do you follow form - fit - function rules of interchangeability? Control Rules Do you use up all the material that you plan to obsolete? Control Rules Maintenance Maintenance Are phantoms used in your formulas? Maintenance How are formulas configured? By unit value or percentage? Change Policy Do you use a single routing for multiple formulas/versions? Control Rules How accurate are your present formulas? Other How accurate are your present routings? Other Who verifies and approves formulas? Control Rules Initiating New Products ECN Initiating New Products Is there a formulation engineering group in your company? Do you have an engineering production line for new products? Does general technology change in your industry drive new product introduction? How many formulas do you have? What types? Do you have special costing formulas? Do you use formulas to create co-products or by-products? Do you have documentation on your current system security requirements for New Product Introduction? Describe your development process Do you track the cost of a new product introduction separately from your established production cost? How is the price of the product set? Which operations/processes do you want to streamline for New Product Introduction? Which operations/processes do you want to eliminate for New Product Introduction? Are there any time-intensive New Product Introduction operations/processes that need to be addressed? Do you have security requirements on who can enter data for New Product Introduction? (e.g. by company? by cost center?) Do you have security reports on who can run New Product Introduction reports? (by company, by cost center etc.) Will there need to be terminal security for New Product Introduction?

OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development
OBM Level II
Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering
OBM Level III

Design Initial Concept Design Initial Concept Design Initial Concept Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Design Initial Concept Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Design Initial Concept Design Initial Concept Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Design Initial Concept
Application
FORMULA, COST FORMULA, COST FORMULA, PO Formula, Prod Formula, Prod Formula, Prod Formula, Prod Formula, Prod Formula, Prod INV, PO, MRP LAB LAB LAB LAB LAB LAB LAB LAB LAB LAB LAB LAB LAB LAB LAB LAB, INV LAB, INV LAB, PA LAB, PO LAB, PROD LAB, PROD LAB, QA NS OE OE OE OE OE, PROD, LAB, FORMULA PA PA,PJM
Category
Costing Costing

Do you track the cost of a new product introduction separately from you established production costs? How do you cost the new product? Do you have a new product procurement procedure?
Procurement How do you deal with open shop orders when component revisions change? Control Rules Do you use routings to capture cost information? Maintenance Maintenance Maintenance Are there direct labor skill categories identified in the routings? if so list them Maintenance Do you attach overhead to your resources? if so what types? Maintenance Procurement Initiating New Products History What is your volume of laboratory formulations? Maintenance Maintenance Validation Validation Does your current system provide for these calculations? List some examples Validation Validation Validation What type of mathematical expressions are used when developing formulas? Validation Do you require effectivity control for lab formulas? Control Rules How are lab ingredients controlled that appear in more than one formula? Control Rules Do you require fixed quantities for ingredients like catalysts? Validation Change Policy Maintenance Maintenance Do you use special UOM's? What are they and what types? Maintenance How do you maintain your new product introduction data? Maintenance Procurement Control Rules Control Rules Validation Initiating New Products Initiating New Products Initiating New Products Prototype When do you release the new product to production? Prototype Initiating New Products Maintenance Do you establish a project for the new product? Costing How often does your Company introduce new products? Do departments charge their time against these projects? How are lab requirements for ingredients communicated? How are they procured or planned for? How do you prevent usage of laboratory ingredients within the manufacturing process? When do you release new product to production? What is the release process? Do you use existing quality control assay and test information to test laboratory formulas? If so what types? Does your marketing department drive the new product introduction? Do your customers drive the new product introduction? How many new products do you introduce over a fiscal year? Do you sell the prototypes? Do you replace existing ingredients with modified ingredient versions? How is this handled? Do you require text information with lab formulas? Is there any special format? Do you use special item codes? Do you use technical parameter results to calculate new technical parameters? Do you vary potency or strength when developing lab formulas? Do you maintain Laboratory formulas? Do you modify versions? If so how do you control them? Do special conversions exist and what is the decimal precision for the conversions? What types of technical parameters do you use when developing formulas? Do you have buyers and planners who work specifically with new product introduction? How is the process controlled? Do you have special formulas that are under laboratory control? Do you need to maintain lab formulas for historical purposes? Do you define and maintain a sequence for operational activities including resource usage and process quantities? Are direct labor resources tied to your routings?

OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development
OBM Level II
Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Document Release
OBM Level III

Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Make Preliminary Design Manage Release
Application
PO PROD PROD PROD PROD, LAB, FORMULA ALL
Category
Procurement

Do you usually have to buy new tooling for new product introduction? Do you build prototypes?
Prototype Who builds prototypes, Production or Engineering? Prototype Do you have departments charge their time against these projects? Costing Do you do any design and prototyping prior to public announcements? Prototype Reporting What are your Formula Change reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Formula Change reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Formula Change reporting requirement that your current set of reports does not meet? Do you have security requirements on who can enter data for Formula Change? (e.g. by company? by cost center?) Do you have security reports on who can run Formula Change reports? (by company, by cost center etc.) Will there need to be terminal security for Formula Change? Do you run security reports on a regular basis for Formula Change?
OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development
Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Process Development Process Development Product Maintenance Product Maintenance Product Maintenance Product Maintenance
Manage Release Manage Release Manage Release Manage Release Manage Release Manage Release Manage Release Manage Release Manage Effectivity Manage Effectivity Manage Effectivity Manage Effectivity Manage Effectivity Manage Effectivity Manage Effectivity Manage Release Manage Release Manage Release Manage Release Manage BOMs/Routings Manage BOMs/Routings Manage BOMs/Routings Manage BOMs/Routings Manage BOMs/Routings Manage BOMs/Routings Manage BOMs/Routings Manage Release Manage Release Manage Process Engineering Manage Process Engineering Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order
ALL ALL ALL ALL ALL ALL ALL Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula, Prod Formula, Prod Formula, Prod Formula, Prod Formula, Prod Formula, Prod Formula, Prod Formula, Prod Formula, Prod Formula, Prod Formula, Prod ALL ALL ALL ALL
Reporting Reporting Security Security Security Security Security Change Policy Control Rules Control Rules Control Rules Control Rules Control Rules Control Rules Maintenance
Do you have documentation on your current system security requirements for Formula Change? How are formula changes communicated to manufacturing, distribution, order processing, shipping and other key organizations? What type of effectiveness do you use? (Date, Lot, Serial) Do you have multiple locations making the same formula? If yes do any of the ingredients vary? If you have multiple formulas for the same products how are they differentiated (i.e. size, date, routing, customer) Do you establish formula effectivities by: date, plant, customer, production quantity? Do you manage multiple effectivities that overlap in certain condition? Are these managed with user-defined priority logic? Do you define rule-based effectivities to specify the exact conditions under which the formula is defined? Do you specify effectivities by formula and routing version? Is text required as part of formula information?
Maintenance Do you audit formula and routing accuracy? Control Rules Who does the audit? What is the frequency? Control Rules What type of formula retention requirements do you have? History Do you use routings for your formulas? Maintenance Do you record actual material usage at each routing step? Maintenance Maintenance Maintenance How many operations are included in a typical routing? Maintenance Maintenance Change Policy Reporting Change Policy Does your process require overlapping of operations? Maintenance Change Policy Change Policy How do you maintain your Formula Change data? Maintenance How do you audit your Formula Change data? Maintenance Which operations/processes do you want to streamline for Formula Change? Other Does the manufacturing group adhere to the formulation composition? Can they make variations? How do you get document approvals? What types of hard copy information is required? Is this information currently passed to Manufacturing? How is the manufacturing group notified of formulation changes? How are machine resources tied to your routings? By workcenter, departments, production lines? How are changes made and documented on your manufacturing formulas? Do you record other than material usage at each routing step?, i.e. labor, machine hours How many resources are include in a typical routing?
OPM Product Development
Page 189

OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development
OBM Level II
Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance
OBM Level III

Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order
Application
ALL ALL Formula Formula Formula Formula
Category
Other Other Change Policy

Which operations/processes do you want to eliminate for Formula Change? Are there any time-intensive Formula Change operations/processes that need to be addressed? Do you use change requests as well as official change control orders? Do you retain change control history?
Change Policy Do you have a document control group? Change Policy How many people initiate, process and implement Formula Changes? Change Policy Do you create formula changes as a result of product failure, customer returns, or purely from research and development? Describe this process.
OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Product Development OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product PrototypeValidation Product PrototypeValidation Product PrototypeValidation Product PrototypeValidation Product PrototypeValidation Product PrototypeValidation Product PrototypeValidation Product PrototypeValidation Product PrototypeValidation Product PrototypeValidation Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan
Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Engineering Change Order Manage Product Design Database Manage Product Design Database Manage Product Design Database Manage Product Design Database Manage Engineering Change Order Certify Products Certify Products Manage Product Data Manage Product Data Certify Products Manage Product Data Manage Product Design Manage Product Design Certify Products Certify Products Maintain Quality Directive / Mission Maintain Quality Directive / Mission Maintain Quality Directive / Mission Manage Quality Plan Manage Quality Plan
Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula Formula, PA Formula, Prod Formula Formula Formula Formula Formula, Prod Formula, Prod Formula, Prod Formula, Prod Formula, Prod, Lab Formula, QA NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC
Change Policy Who is responsible for maintaining Formulas? Maintenance How many levels are your formulas? Control Rules How is a formula currently inactivated? Control Rules How often are formulas revised? Maintenance Maintenance Maintenance Do you have mass change capability in your system? Change Policy Who can submit changes to formulas and routings? Control Rules How many schedule changes are made due to ingredient problems? Change Policy Change Policy Control Rules Are intermediates included as part of your formulas? Maintenance Do you have a different process for items associated with Projects? Control Rules How are formula variations handled; adjustments, blends, rework Change Policy Do you comply with corporate level engineering changes? Change Policy Control Rules Control Rules Are all ingredients scaled or are some held at constant quantities? Control Rules Change Policy Control Rules Maintenance Do you track value-added and non-value-added costs? Reporting Other Other What are the policies that govern how the process will function? ALL Management Management Other ALL What operations/processes do you want to eliminate for Quality Management? What are the business functions that must be accomplished in order to complete the process? List and classify each business function by type (a combination of Manual or System-assisted, and Internal or External) and responsible agent (owner). What are the key decisions that drive the process? ALL What are the constraints that limit or control the process? ALL How do you determine which products and business processes require quality control and reporting? Do you have an incentive program for building and shipping quality product? Is there a linkage between actual production and the R&D function? How is this currently handled? Is Quality Assurance involved in the formulation process? In what way? How accurate are your formulas? Do you substitute ingredients? How are substitutions tracked? How are ingredients released to your formulas? Automatic, incremental, manual? Do you perform or wish to perform activity based costing? Do your formulas contain hazardous materials? Do they require regulatory information? How do you do it today? Are formulas scaled? Are they scaled by percent or product quantity? Does Formula Implementation increase the revision number or constitute a different part number for the end product? Do you group similar products together into Product Families? What is the volume of formula transactions made in your current environment? What is the volume of maintenance performed for ingredient changes? R&D? Engineering?
OPM Quality Management OPM Quality Management OPM Quality Management
Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan
Manage Quality Plan Manage Quality Plan Manage Quality Plan
ALL

OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
OBM Level II
Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan
OBM Level III

Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Standards & Measurements Maintain Quality Directive / Mission Maintain Quality Directive / Mission Maintain Quality Directive / Mission Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Standards & Measurements
Application
NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC QA QA QA QA QA QA QA QA QA QA QA QA QA QA QA QA QA QA QA QA QA QA QA QA QA
Category
ALL

What types of security and controls are used regarding key information? Where are the process bottlenecks?
ALL What are representative transaction volumes for key process steps? ALL What are the drivers of transaction volume surge and peak loads? ALL How stable is the transaction throughput? ALL What are the opportunities for improving the process? ALL Where are the current weak areas? ALL Do standards exist for process steps? ALL Enhance Quality Collection Plans Enhance Quality Collection Plans Collection Plans ALL ALL ALL ALL ALL ALL Collect Quality Results Specifications Specifications Specifications Specifications Collection Plans Collection Plans Collection Plans Collection Plans History Management Collection Plans Maintenance ALL ALL ALL What are the important characteristics and elements you plan to collect? (class by type: identification, reference, variables, attributes) What reports do you currently generate to meet your Quality reporting requirements? Is there any quality reporting requirements that your current set of reports does not meet? What are the activity drivers and how are they measured and valued? How are quality collection plans revised, improved and generally updated based on corrective action cycles? To what extent can collection plans be user-defined (including key information)? To what extent can elements be user-defined on collection plans (including lengths and precision, and validation logic)? Do Quality Management policies, procedures and work instructions exist? If so, please provide sample. What is/are the key output(s) of the Quality Management process? How does the customer recognize that the process has been completed (e.g., reports, alerts, etc.)? Does a schematic exist that depicts all storage points for material or information? What are the reasons for acquiring the new application system relevant to this business area? What families of products or inputs carry the most value through the process? Describe the procedure and level of difficulty encountered when new quality collection elements must be added to existing plans. Do you maintain Specifications by Item & Operation? Do you maintain Specifications by input characteristic? Do you maintain Specifications by a combination of Item and input characteristic? Supplier? Customer? Do you maintain on-line specifications using: target values? Validation ranges? Lists of values? Do you have the capability to determine what quality characteristics must be entered based on other entries or actions? Do you reuse system-assisted, pre-built Quality Plans to simplify receiving inspection? Is data gathering restricted to subsets by family or other grouping to reduce volume? Must users develop collection plans that vary by site or organization for the same transaction? To what other systems is quality information exported? How does the quality management system interface with total preventive and predictive maintenance programs? Do you sample material? How often? Do you require text as part of the QC function? Is it product or assay specific?
Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan
Manage Standards and Measurements QA Manage Standards and Measurements QA Manage Standards and Measurements QA
Collection Plans Do you specify assay results formats? Specifications Do you define specific assay units of measure? If yes what types? Maintenance Do you establish assay requirements such as saturation, temperature, viscosity, color and flavor among other characteristics?
OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan
Manage Standards and Measurements QA Manage Standards and Measurements QA Manage Standards and Measurements QA Manage Standards and Measurements QA Manage Standards and Measurements QA Manage Quality Plan QA, AP
Collection Plans Collect Quality Results Collect Quality Results Collection Plans Collect Quality Results Adjust Accounts
What types of quality testing do you perform? For example, raw materials, finished goods, packaging, WIP, vendor site What types of tests are run? For example chemical, microbiological, packaging? Do you use master assays and then vary individual test ranges for products, ingredients and/or intermediates? How many assays are performed by sample type? What is the volume of samples? Do you automatically take credit for returned goods in payables?

OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
OBM Level II
Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Corporate Quality Plan Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
OBM Level III
Application
Category
Management

Do you measure the cost of quality?
Manage Standards and Measurements QA, COST Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Quality Plan Manage Standards & Measurements Manage Standards & Measurements Manage Standards & Measurements Manage Quality Plan Manage Quality Plan Calibration & Audits Calibration & Audits Calibration & Audits Calibration & Audits QA, PO, PROD QA, PO, PROD QA, PO, PROD QA, PO, PROD QA, PO, PROD QA, PO, PROD QA, PO, PROD QA, PO, PROD QA, PO, PROD QA, PO, PROD QA, PO, PROD QA, PO, PROD QA, PO, PROD, OM QA, PROD NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC NOT MODULE SPECIFIC
What Quality Management data do you maintain and how is it maintained? Maintenance ALL ALL ALL ALL Collect Quality Results Collect Quality Results Return Material Return Material Maintenance ALL Collect Quality Results Specifications Collection Plans ALL How do you measure efficiency? ALL How do you measure response or service to the customer? ALL How do you measure the stability of key process steps? ALL How are material review board workflows enabled? OPM Quality Management Quality Compliance Mgmt MRB Disposition nonconforming material Disposition nonconforming material Management Repair or Replace Management Management Test/Inspect Take Corrective Action Capture Cost of Quality Analyze Quality Results Management What are the drivers for updating reporting requirements? Management Management Security Do you compare quality trends to trends in productivity, supplier compliance, plant and equipment utilization and custom satisfaction? Do you have documentation on your current system security requirements for Quality Management? Please provide copy. Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Quality Management? What are the control points for performance measurement and management? Status? Value? Location? Are you regulated by special groups for product compliance? If so which ones,, FDA, EPA? What are their special requirements? Do you capture and report Supplier process factors that are affecting product quality? Is the current system able to auto-populate collection elements? Are collection elements ever calculated as a function of other elements (in addition to constants)? Do you use automatic test equipment for sample testing? if so what types? What are the key indicators that are measured with the domain of the quality management system? What percentage of material is returned for re-work? Are test and inspection instructions available at critical steps throughout the supply chain? Do all process outputs serve as events for other quality or management processes? What are the components of enterprise wide quality costs and how are they gathered (including sources)? Is it necessary to consolidate across systems? How are reporting responsibilities assigned? For what reasons do you segregate suspect material? Planning, Costing, Scrap? Do you accept obsolete products for return? Are responsibilities for dispositioning nonconformances established by name? Department? Role? Do you have a material review board for suspect purchased material or customer returned material? What are the policies governing rework vs. replace? What request or event launches the Quality Management processes? Please provide listing. What is the source of each set of key information? What are the data capture methods? What are the redundancies (particularly data entry)? How do you integrate your quality system(s) with other operating subsystems (like Purchasing, Inventory, Manufacturing, etc.)? Describe how quality results must be collected in "background" (i.e. no operator intervention)? Are field info (like returns) incorporated? Will you accept obsolete products for return? How do you audit your Quality Management data? How is data entry audited? What are the operating systems transactions from which quality results must be collected? Do you use hold codes for material or product that is out of specification? If so what are their characteristics? Are you required to reconcile material usage within QC? How is it currently done? How do you measure value for key process steps?
OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
MRB MRB MRB MRB MRB Review Compliance Results & Reports Review Compliance Results & Reports Review Compliance Results & Reports Review Compliance Results & Reports Review Compliance Results & Reports Review Compliance Results & Reports Review Compliance Results & Reports Review Compliance Results & Reports
OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
NOT MODULE Review Compliance Results & Reports SPECIFIC NOT MODULE Review Compliance Results & Reports SPECIFIC NOT MODULE Review Compliance Results & Reports SPECIFIC Analyze Suppliers Calibration & Audits Calibration & Audits Calibration & Audits Calibration & Audits QA QA QA QA QA
Security ALL Management Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results Management Disposition nonconforming material
OPM Quality Management
MRB
QA
Page 192

OBM Level II
OBM Level III
Application
QA
Category
Take Corrective Action Disposition nonconforming material Management Management

Do you track corrective actions from MRB or Supplier audit event through analysis, action, change control (like ECO) and pre-control planning? How long does it take you to disposition discrepant material?
MRB
MRB MRB MRB
QA QA QA
Do you segregate suspect material for planning purposes? Do you segregate suspect material for costing and/or scrapping purposes? Do you track and disposition customer returned material by lot number?
MRB
QA
Disposition nonconforming material Are inspection control areas organized in these ways: internal (for characteristics), external (like packaging and handling), source process and administrative process (documentation)? What sampling programs are in-place and what is their basis? What types of "holds" are used after a quality event has occurred and before disposition is made? What criteria is used to "pass" material during inspection? What percent of material passes during the first inspection? Do you track "first-pass" inspection? Does the system prompt suggested test or debug steps based on preliminary collection results? Are action rules and systematic notifications used when in-house quality events occur? Are these filtered by parameters in any way? Is the corrective action loop closure automated or based heavily on manual methods and transmittal of hard-copy forms? Is the corrective action loop based on any workflow technology? Do you need to collect Symptom, Cause and Action codes along the corrective action loop? Does failure-based system cover in-house as well as Suppliers so that a total picture (denominator) of production can be captured? Must collections plans be grouped for reporting purposes? Is it necessary to be able to report/chart/query results from a "list" of quality Collection Plans rather than from just one plan at a time? To what extent are Serial/Lot history records maintained? Is serial genealogy a business requirement? Are failure analyses reported by problem and product? What are the primary quality analysis reports in use? How are they used? By whom? Frequency? Are variable inspection modes limited to first article or is 100% inspection used? Do you need the results on quality collection to initiate another program (like transfer material to a hold area (subinventory)? What are the types of predefined actions you can specify to be taken based on quality events (electronic mail, alerts, display to operator, etc.)? Do you have difficulty viewing Serial or Lot history with the current system?
OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports Review Compliance Results & Reports Review Compliance Results & Reports Review Compliance Results & Reports QA QA QA QA
Test/Inspect Test/Inspect Test/Inspect Test/Inspect Test/Inspect Test/Inspect Diagnose Quality Event Diagnose Quality Event Take Corrective Action Take Corrective Action Take Corrective Action Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Analyze Quality Results Specifications Collection Plans
Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA
Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA
Collection Plans History History
Is it necessary to be able to maintain "history" records? Do you maintain quality event and corrective action history for Serial/Lot/Item from receiving through WIP, rework, finished goods and material returns? When characteristics or elements are no longer tracked, what happens to history? How is further input prevented? How do you manage and control quality information dissemination? Do you have security restrictions on who can run Quality Management reports (e.g., by company, by cost center, by position, etc.)? Do you run security reports on a regular basis for Quality Management? Describe process and who runs reports. What are the key variables and attributes that are monitored during production? How do you alert the appropriate personnel when quality nonconformance occurs? Does the quality system take or recommend action based on sampling or analysis of a series of outputs? Do you require retention of QC results? If so for how long? Do you retain samples? How do you identify samples? How many samples do you take by test group? i.e. raw materials, intermediates Do you identify the actions to be taken on out-of-spec material needing QC attention?
Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA
History History Management
OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA
Security Security Monitor In-process controls Monitor In-process controls Monitor In-process controls History Analyze Quality Results Collect Quality Results Analyze Quality Results

OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
OBM Level II
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
OBM Level III
Application
Category
Analyze Quality Results Collect Quality Results Take Corrective Action History History Collect Quality Results Take Corrective Action Management Collect Quality Results ALL Return Material Collect Quality Results Diagnose Quality Event Take Corrective Action Collection Plans Process Audit ASL ASL ASL Process Audit ASL Return Material Collect Quality Results Collect Quality Results Collect Quality Results ALL Analyze Quality Results Analyze Quality Results Management

What tests have variable results with respect to time? Does testing occur in different locations? How do you control out-of-spec material? Quarantine, lot status Do you require traceability by associating results with the correct sample?
Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Review Compliance Results & Reports QA Analyze Suppliers Analyze Suppliers Analyze Suppliers Analyze Suppliers Analyze Suppliers Analyze Suppliers Analyze Suppliers Analyze Suppliers Analyze Suppliers Analyze Suppliers Analyze Suppliers Analyze Suppliers Analyze Suppliers QA QA, PO QA, PO QA, PO QA, PO QA, PO QA, PO QA, PO QA, PO QA, PO QA, PO QA, PO QA, PO, PROD
Do you require traceability of ingredients and intermediates? Do you identify samples by item, location, sampling time and date? What do you do when a sample is out-of-spec? Are there special requirements for labels or cross-referencing for Regulatory or R&D? How do you track the amount of shipments with quality problems? Are there time-intensive Quality operations and issues that need to be addressed? What percentage of your incoming material goes through an inspection process? How do you measure it? Is the current system transparent across suppliers (for both collection and reporting)? How is the Supplier quality event capture through corrective action managed? To what extent are system-based supplier certification records maintained? To what extent are systematic incoming inspection quality collection plans used to inspect Supplier products? Do you capture Supplier site and process audit results (Non-conformance, Corrective Actions)? How do authorized supplier lists tie in with the quality system? Do you maintain Supplier certification status optionally at site, site-product and site-process levels? Do you have a vendor partnership program? What are the elements with respect to quality? Do you measure your vendor performance based on QA or return statistics? Do you have an approved vendor list based on vendor quality? What paperwork do you prepare to return material to vendors? How do you gather failure analysis data from Suppliers and translate codes between systems? When gathering quality collection results from test or other automated equipment, how do you filter, screen or otherwise avoid a lot of unimportant excess data? Do you need to be able to back out any collected results? What technology and tools are needed at the business function (process step) level for data gathering, measurement or inspection? Is there product line quality information retrieval without resorting to manual entry? Are there delays between quality event occurrence and reporting/analysis? What are the average delays by: reason? Product Family? Process? What is the frequency of data collection and reporting by representative product? Family of products? Business process? Do you have security restrictions on who can enter data for Quality Management? (e.g., by company, by cost center, by position)? Please describe restrictions. Will there need to be terminal security for Quality Management? How is failure data collected? What % is being entered manually? Do you collect information "on everything", and not just failures (tests run, environmental factors, etc.)? Do current procedures call for logging time spent debugging or troubleshooting failures? What collection import programs are in use? Do you have security restrictions on who can process certain functions (e.g., place or release quality holds, reject lots, etc.) for Quality Management (e.g., by company, by cost center, by position)? Please describe restrictions.
OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
Calibration & Audits Calibration & Audits Calibration & Audits
QA, PO, PROD QA, PO, PROD QA, PO, PROD
Review Compliance Results & Reports QA, PO, PROD
OPM Quality Management OPM Quality Management
Review Compliance Results & Reports QA, PO, PROD Review Compliance Results & Reports QA, PO, PROD
OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
Review Compliance Results & Reports QA, PO, PROD Review Compliance Results & Reports QA, PO, PROD Review Compliance Results & Reports QA, PO, PROD Review Compliance Results & Reports QA, PO, PROD Review Compliance Results & Reports QA, PO, PROD Review Compliance Results & Reports QA, PO, PROD
Security Security Collect Quality Results Collect Quality Results Collect Quality Results Collect Quality Results
Review Compliance Results & Reports QA, PO, PROD, INV Review Compliance Results & Reports QA, PO, PROD, OM
Security Specifications Disposition nonconforming material Take Corrective Action Do you require specialized specifications? By vendor, item, customer, inprocess steps, location What percentage of material is scrapped?
MRB MRB
QA, PROD QA, PROD
Do you do re-work off-line or during production?

OBM Level II
OBM Level III
Application
QA, PROD QA, PROD
Category
Disposition nonconforming material Take Corrective Action Disposition nonconforming material Collect Quality Results Collect Quality Results Analyze Quality Results Collect Quality Results Collect Quality Results Take Corrective Action Collect Quality Results Capture Cost of Quality Capture Cost of Quality ALL

What are the ways that you disposition suspect material during manufacturing? How is this measured? Do you rework outgoing product with quality problems? Under what circumstances is rework not an option?
MRB MRB
OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management OPM Quality Management
Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt Quality Compliance Mgmt
MRB
QA, PROD
Do you QC inspect individual production batches? How are samples pulled for test? Manual, Operator, Random, By Shift? Do you validate test results for approvals prior to usage or shipments to customers? What percentage of product being shipped do you inspect and test? Do you track material on shipments by lot number? Do you measure re-work production volumes or costs? Do you track quality information by lot number by incoming material, WIP or warehouses? How do you cost parts and labor for repairs to returned repairs? Do you collect actual costs for re-work? Does the QC function interact with the Laboratory or R&D function? If so in what ways?
Review Compliance Results & Reports QA, PROD Review Compliance Results & Reports QA, PROD Review Compliance Results & Reports QA, PROD Review Compliance Results & Reports QA, PROD Review Compliance Results & Reports QA, PROD MRB QA, PROD, COST
Review Compliance Results & Reports QA, PROD, PO MRB MRB QA,COST QA,COST Review Compliance Results & Reports QC, LAB

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RD.

020 Business Process Questionnaire OBM Level I

OBM Level III

Process Analysis Questions

BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL

Financials Setup Reporting Indicators Indicators Indicators Security Indicators Indicators

Manage Forecasts MRP MRP MRP MRP

RD.020 Business Process Questionnaire OBM Level I

OBM Level III

Process Analysis Questions

BIS BIS BIS BIS BIS

Security Security Maintenance Maintenance Transactions

RD.020 Business Process Questionnaire OBM Level I

OBM Level III

Process Analysis Questions

Perform Care Management

Customer Support Business Customer Support/Field Service/Mobile Field Service Business

Business Business Reporting Reporting

(CI) Customer Interaction Management (CI) Customer Interaction Management

Care Management Care Management

Deliver Care Deliver Care

Customer Support Customer Support

RD.020 Business Process Questionnaire OBM Level I

OBM Level III

Process Analysis Questions

RD.020 Business Process Questionnaire OBM Level I

OBM Level III

Process Analysis Questions

RD.020 Business Process Questionnaire OBM Level I

OBM Level III

Process Analysis Questions

Business Business Business Business Business Business

(CS) Customer Service

Do you maintain separate price lists for your service billings?

RD.020 Business Process Questionnaire OBM Level I

OBM Level III

Process Analysis Questions

(CS) Customer Service

(CS) Customer Service

Business Business Business Business Business

(CS) Customer Service

RD.020 Business Process Questionnaire OBM Level I

OBM Level III

Process Analysis Questions

Installed Base Inventory Mobile Depot Repair

Business Business Business Business

Business Business Business Reporting Business Business

RD.020 Business Process Questionnaire OBM Level I

OBM Level III

Process Analysis Questions

(CS) Customer Service (CS) Customer Service (CS) Customer Service

Business Business Business

Business Business Business Business Business

(CS) Customer Service

Define Service Delivery Strategy

What Transaction Bill types do you use?

(CS) Customer Service

Are they all employees, or are some Contractors?

(CS) Customer Service (CS) Customer Service

(CS) Customer Service

RD.020 Business Process Questionnaire OBM Level I

OBM Level III

Process Analysis Questions

Business Business Business Business Business Business Business