[After filling the Questionnaire, please send it to e-mail id: anuj.srivastav27@gmail.

com ]
Questionnaire for the research on Customers perception on net banking Prepared by: ANUJ SRIVASTAV, MBA, 3RD SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI (Please fill your response in response sheet given in the last)

Name: .. Age: 18-25 ___, 26-35 ___, 46-60 ____, 60+ ____ Gender: Male ___ , Female ____ Occupation: ______________________ Sufficient computer proficiency: Yes / No

Q 1. Do you have any bank account? o o Yes No

Q 2. Do you use net banking services of your bank? o o Yes No

Q 3. Your experience with net banking? o o o o o User friendly, secure User friendly ,but, insecure Complex, secure Complex ,insecure Beneficial only to those having sufficient computer Knowledge

[After filling the Questionnaire, please send it to e-mail id: anuj.srivastav27@gmail.com ]

Questionnaire for the research on Customers perception on net banking Prepared by: ANUJ SRIVASTAV, MBA, 3RD SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI (Please fill your response in response sheet given in the last)

Q 4. What is the major purpose for which you use the online banking? o o o o o o o o Convenience To save time 24 X 7 access to accounts Safe and secure Low service charge Online shopping Easy to maintain my banking transaction activity All of above

Q 5. How often do you use net banking? o o o o Once in a month 2-3 times in a week 3-4 times in a week Daily

Q 6. Do you think that the third party transfer system in particular and the entire online banking web site provides you enough security? o o Yes No

Q 7 . Have you ever used the third party transfer of the online banking?
o o Yes No

[After filling the Questionnaire, please send it to e-mail id: anuj.srivastav27@gmail.com ]

Questionnaire for the research on Customers perception on net banking Prepared by: ANUJ SRIVASTAV, MBA, 3RD SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI (Please fill your response in response sheet given in the last)

Q 8. Which online features do you use regularly? o o o o o o o Pay bills Make an account enquiry Transfer funds between accounts Check balance Order check books Online ticket booking Online shopping

Q9. Have you ever visited your bank branch since the time you started using online banking? o o Yes No

Q 10. Frequency of visiting your bank branch per month? o o o o o Once in a month 2-3 times 3-4 times Over 4 times Never since opening of account

Q 11. The main reason that you typically visit your bank branch? o o o o o To make a deposit To get information about investment/loan decisions To enquire about a balance To withdraw cash Other

[After filling the Questionnaire, please send it to e-mail id: anuj.srivastav27@gmail.com ]

Questionnaire for the research on Customers perception on net banking Prepared by: ANUJ SRIVASTAV, MBA, 3RD SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI (Please fill your response in response sheet given in the last)

RESPONSE SHEET
Question number Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Option number (Response number)

[After filling the Questionnaire, please send it to e-mail id: anuj.srivastav27@gmail.com ]

Questionnaire for the research on Customers perception on net banking Prepared by: ANUJ SRIVASTAV, MBA, 3RD SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI (Please fill your response in response sheet given in the last)

[After filling the Questionnaire, please send it to e-mail id: anuj.srivastav27@gmail.com ]

Questionnaire for the research on Customers perception on net banking Prepared by: ANUJ SRIVASTAV, MBA, 3RD SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI (Please fill your response in response sheet given in the last)

[After filling the Questionnaire, please send it to e-mail id: anuj.srivastav27@gmail.com ]

Questionnaire for the research on Customers perception on net banking Prepared by: ANUJ SRIVASTAV, MBA, 3RD SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI (Please fill your response in response sheet given in the last)