QUALITY MANAGEMENT DCM 202 CAT SECTION II 1.

A) Define Quality and Total Quality Management 4MKS B) Outline the roles of management in shaping the foundation of quality in a n organization 6MKS 2. Discuss the influence of media on product quality 10MKS 3. A) Define work place ergonomics 2MKS B) Discuss the elements of Environmental Management System 8MKS 4. Outline the main features of Philip Crosby contribution to Quality Managemen t 10MKS 5. Outline the common problems associated with implementation of TQM in an organ ization 10MKS QUALITY MANAGEMENT DCM 202 CAT SECTION II 1. A) Define Quality and Total Quality Management 4MKS B) Outline the roles of management in shaping the foundation of quality in a n organization 6MKS 2. Discuss the influence of media on product quality 10MKS 3. A) Define work place ergonomics 2MKS B) Discuss the elements of Environmental Management System 8MKS 4. Outline the main features of Ishakawa contribution to Quality Management 10MK S 5. Outline the common problems associated with implementation of TQM in an organ ization 10MKS QUALITY MANAGEMENT DCM 202 CAT SECTION II 1. A) Define Quality and Total Quality Management 4MKS B) Outline the roles of management in shaping the foundation of quality in a n organization 6MKS 2. Discuss the influence of media on product quality 10MKS 3. A) Define work place ergonomics 2MKS B) Discuss the elements of Environmental Management System 8MKS 4. Outline the main features of Ishakawa contribution to Quality Management 10MK S 5. Outline the common problems associated with implementation of TQM in an organ ization 10MKS QUALITY MANAGEMENT DCM 202 CAT SECTION II 1. A) Define Quality and Total Quality Management 4MKS B) Outline the roles of management in shaping the foundation of quality in a n organization 6MKS 2. Discuss the influence of media on product quality 10MKS 3. A) Define work place ergonomics 2MKS B) Discuss the elements of Environmental Management System 8MKS 4. Outline the main features of Ishakawa contribution to Quality Management 10MK S 5. Outline the common problems associated with implementation of TQM in an organ ization 10MKS QUALITY MANAGEMENT DCM 202 CAT SECTION II 1. A) Define Quality and Total Quality Management 4MKS B) Outline the roles of management in shaping the foundation of quality in a n organization 6MKS 2. Discuss the influence of media on product quality 10MKS

3. A) Define work place ergonomics 2MKS B) Discuss the elements of Environmental Management System 8MKS 4. Outline the main features of Ishakawa contribution to Quality Management 10MK S 5. Outline the common problems associated with implementation of TQM in an organ ization 10MKS RESEARCH METHODS DCM 203 CAT SECTION II 1. Define the following terms as used in research i. Variable 2MKS ii. Research design2MKS iii. Validity and reliability 4MKS iv. Sample 2MKS 2. A) Differentiate between descriptive and inferential statistics 6MKS B) Give FOUR types of measurements as used in research 4MKS 4. A) Outline the steps in the introduction part of a research proposal 5MKS B) Examine the advantages of questionnaire as a data collection instrument 5 MKS 5. A) Differentiate stratified and quota sampling techniques 6MKS B) Outline four non probability sampling techniques 4MKS 6. Discuss five problems encountered in the implementation of research recommend ation 10MKS RESEARCH METHODS DCM 203 CAT SECTION II 1. Define the following terms as used in research i. Variable 2MKS ii. Research design2MKS iii. Validity and reliability 4MKS iv. Sample 2MKS 2. A) Differentiate between descriptive and inferential statistics 6MKS B) Give FOUR types of measurements as used in research 4MKS 4. A) Outline the steps in the introduction part of a research proposal 5MKS B) Examine the advantages of questionnaire as a data collection instrument 5 MKS 5. A) Differentiate stratified and quota sampling techniques 6MKS B) Outline four non probability sampling techniques 4MKS 6. Discuss five problems encountered in the implementation of research recommend ation 10MKS RESEARCH METHODS DCM 203 CAT SECTION II 1. Define the following terms as used in research i. Variable 2MKS ii. Research design2MKS iii. Validity and reliability 4MKS iv. Sample 2MKS 2. A) Differentiate between descriptive and inferential statistics 6MKS B) Give FOUR types of measurements as used in research 4MKS 4. A) Outline the steps in the introduction part of a research proposal 5MKS B) Examine the advantages of questionnaire as a data collection instrument 5 MKS 5. A) Differentiate stratified and quota sampling techniques 6MKS B) Outline four non probability sampling techniques 4MKS 6. Discuss five problems encountered in the implementation of research recommend ation 10MKS

STRATEGIC HUMAN RESOURCE MANAGEMENT DBM 203, CAT SECTION 3. 1. Define the following terms; a. Strategic Human Resource Management b. strategy and strategic management c. human capital 2. a). Explain any four HR strategies for managing change b). Discuss the change management process HR manager should go through in order to ensure Strategy Implementation 3. Explain any Five organizational development techniques 4. Discuss the Two types of strategic Human Resource Management Models STRATEGIC HUMAN RESOURCE MANAGEMENT DBM 203, CAT SECTION 3. 1. Define the following terms; a. Strategic Human Resource Management b. strategy and strategic management c. human capital 2. a). Explain any four HR strategies for managing change b). Discuss the change management process HR manager should go through in order to ensure Strategy Implementation 3. Explain any Five organizational development techniques 4. Discuss the Two types of strategic Human Resource Management Models STRATEGIC HUMAN RESOURCE MANAGEMENT DBM 203, CAT SECTION 3. 1. Define the following terms; a. Strategic Human Resource Management b. strategy and strategic management c. human capital 2. a). Explain any four HR strategies for managing change b). Discuss the change management process HR manager should go through in order to ensure Strategy Implementation 3. Explain any Five organizational development techniques 4. Discuss the Two types of strategic Human Resource Management Models STRATEGIC HUMAN RESOURCE MANAGEMENT DBM 203, CAT SECTION 3. 1. Define the following terms; a. Strategic Human Resource Management b. strategy and strategic management c. human capital 2. a). Explain any four HR strategies for managing change b). Discuss the change management process HR manager should go through in order to ensure Strategy Implementation 3. Explain any Five organizational development techniques 4. Discuss the Two types of strategic Human Resource Management Models PRACTICE OF CONSULTANCY DBM 12A, CAT SECTION 3. 1. a)Define he following terms i. Consultancy 2mks ii. Management consultancy 2mks b) Differentiate between consultancy and counseling 6mks 2. Explain with examples any two theories of consultancy 10mks 3. Discuss the stages of consultancy process 10mks

4. Highlight any 5 qualities and 5 roles of a consultant 10mks 5. Outline the methods of getting clients by consultants 10mks 6. Explain the steps involved when preparing a proposal in consultancy 10mk s PRACTICE OF CONSULTANCY DBM 12A, CAT SECTION 3. 7. a)Define he following terms iii. Consultancy 2mks iv. Management consultancy 2mks b) Differentiate between consultancy and counseling 6mks 8. Explain with examples any two theories of consultancy 10mks 9. Discuss the stages of consultancy process 10mks 10. Highlight any 5 qualities and 5 roles of a consultant 10mks 11. Outline the methods of getting clients by consultants 10mks 12. Explain the steps involved when preparing a proposal in consultancy 10mk s

QUALITY MANAGEMENT DCM 202 CAT SECTION II 1. a) Define; Quality 2MKS Organization 2mks b) Explain the roles of employees and management in sustaining quality pract ices an organization 6mks 2. Discuss product liability and the quality laws enforced in Kenya 10MKS 3. a) Define environmental management system 2MKS b) Outline the elements of Environmental Management System 8MKS 4. a)Explain the meaning of quality culture 2MKS b) Quality management paradigms evolved through a series of gradual refinem ents highlight the four main eras of quality approaches 8mks 5. The role of leadership to quality management is fundamental highlight the rol es of quality leaders in an organization 10MKS

QUALITY MANAGEMENT DCM 202 CAT SECTION II 1. a) Define; Quality 2MKS Organization 2mks b) Explain the roles of employees and management in sustaining quality pract ices an organization 6mks 2. Discuss product liability and the quality laws enforced in Kenya 10MKS 3. a) Define environmental management system 2MKS b) Outline the elements of Environmental Management System 8MKS 4. a)Explain the meaning of quality culture 2MKS b) Quality management paradigms evolved through a series of gradual refinem ents highlight the four main eras of quality approaches 8mks 5. The role of leadership to quality management is fundamental highlight the rol

es of quality leaders in an organization 10MKS

QUALITY MANAGEMENT DCM 202 CAT SECTION II 1. a) Define; Quality 2MKS Organization 2mks b) Explain the roles of employees and management in sustaining quality pract ices an organization 6mks 2. Discuss product liability and the quality laws enforced in Kenya 10MKS 3. a) Define environmental management system 2MKS b) Outline the elements of Environmental Management System 8MKS 4. a)Explain the meaning of quality culture 2MKS b) Quality management paradigms evolved through a series of gradual refinem ents highlight the four main eras of quality approaches 8mks 5. The role of leadership to quality management is fundamental highlight the rol es of quality leaders in an organization 10MKS