-Trainer ( Aldy and Infantri ) -Trainee ( Ayu and Citra ) > Teller (Ayu (T1) and Citra (T2))

-Customer (Annissari(C1) and Dutri(C2))

Setting > the trainer gives direction to the trainees about the job descriptions they will do and trainees as a new teller practice it directly to the customers who come to the bank. (BANK BNI) Infantri : Good Morning, Im infantri as a trainer and I will train you about bank facilities and beside me is aldy, he will train you about bank product. Aldi : Hello Good Morning..

Citra & Ayu : Good morning, sir.. Infantri : before you start work, I will give a briefing about the job you will do. For the first one I will pass on the bank facility. The BNI bank owned facilities are:

accounts receivable information transfer of funds payment of bills purchase voucher cable TV Mutual Funds Zakat and infaq application form The Proceedings an application (activity in the internet banking) customer service other services : excuse me sir, I want to ask about transfer of fund. what are transfers of funds contained in this bank, sir? : transfer of funds contains : - Among others account - Transfer to another bank online - To other bank accounts in the country - To other bank accounts overseas -Money Changer

Citra Infantri

Ayu

: Excuse me sir, what about the other service? Can you tell me about what other service are in this bank?

Infantri : The other service in this bank are: -confirmation rate -email box -observe list of transfer -observe list of payments

is it clear at all? Ayu &citra : yes sir, thank you Aldy : well, if it is clear enough, I'll explain about the products owned by this bank. some products are provided to give satisfaction to our customers are: -Main Taplus -BNI Tapenas -BNI Dollar -BNI Haji -BNI Giro -BNI Deposit That products is the product of excellence of this bank. Citra : Sir, can you explain me about BNI Dollar? Aldy : BNI dollar is dollar-denominated deposits that have a more stable exchange rate and is safe from the risk of falling value of the rupiah and provides an easy transaction. Ayu : What about Main Taplus ,sir?

Aldy : Main Taplus an individual society's savings in the form of the rupiah currency deposit and withdrawal transactions can be done at any time through teller and ATM facility and phoneplus through. Infantri : is there any other questions for our explanation again?

Citra : nothing sir, everythings clear. Infantri Infantri : okay, now follow me. I'll show your place as a teller .

: today as a new teller in this bank, do the best. Serve customers with good and friendly. Do you understand? Citra and Ayu : Yes sir. Setting > and now, Ayu and Citra who was trained, work and serve customer as a teller . Transfering Money T1 C2 Bandung. T1 : Good morning miss, can I help you? : good morning. I want to transfer money to Permata Bank in : How much ?

C2 : Rp 500.000 T1 : Would you like the normal transfer or RIGS (Real Time Gross Settlement)? C2 : What is the different? T1 : The normal transfer will take 2-3 working days and RIGS wil take arround 3 hours. C2 : How about the fee? T1 : The normal transfer Rp 5000 and RIGS Rp 25000 C2 : Just the normal transfer T1 : Thank you. Please fill in this form list. C2 : Thank you T1 : Here is the form, madam. C2 : Thank you. Can I count the money? T1 : All right, here you are. C2 : Thank you. Please wait a moment. T1 : here is the transfer receipt ,madam. Please keep well C2 : Thank you T1 :Youre welcome .

Charging Money T2 : Good morning, can i help you? C1 : Good morning. I want to change money. What is the rate of USD today? T2 : The buying rate is Rp 9.200 , while the selling price is Rp 9.500. Would you like to buy or sell USD? C1 : I want to sell USD into rupiah T2 : How much would you like to sell ,miss? C1: : USD 1000 T2 : Okay, Please fill in this form first C1 : Thank you C1 : here is the form and here is the USD T2 : Thank you, i will count first. Please wait a moment C1 : Can I have hundred thousand notes? T2 : I will Check first C1 : Miss, her is the money. All are in Rp 100.000 notes. Please count first. T2 : Thank you. Can I have a plastic bag? C1 : Sorry we dont have plastic bag. You can use this envelope T2 : Thank you.