Leslie A.

George
Phone: +91-99522-28070 Email: leslieageorge@gmail.com

Highlights
Dedicated Training professional with experience in variety of sectors Solid background in providing and accomplishing training and operational objectives Excellent time management, prioritizing, multi-tasking, organizational and communications skills at all levels Able to learn quickly, make effective decisions, keen instincts for problem resolution as an effective team member

Partial list of Training Modules handled

English Skill Assessment Personal Effectiveness Conflict Handling Customer Service

Accent Neutralization Goal Setting Time Management Giving/Receiving Feedback

Communication Skills Telephone Etiquette Presentation Skills Business Etiquette

Professional Experience
Freelance Trainer

Since Jan/09

Delivered training programs at Educational Institutions, IT, ITES and Manufacturing organizations Imparted training at all levels from students and fresh graduates to senior management professionals Conducted needs analysis and identified skills gaps Able to deliver training in English, Tamil and Malayalam Certified by Wipro Technologies to deliver training on Problem Solving and Decision Making Commended by clients for quality of delivery and retained to deliver multiple programs April/09 to June/10

Learning & Development Associate (On Contract) I-Point Consulting Services Pvt. Ltd., Coimbatore

Designed and delivered Soft-skill and Language development programs at colleges and companies in Coimbatore, Bangalore, Mangalore and Mysore Managed the training operations at Coimbatore Assisted in Business Development and was instrumental in getting new clients. April/08 to Jan/09

Asst. Manager Training/Skill Evaluation Global English Testing Systems, Coimbatore

In-charge of Training and Skill Evaluation Imparted training on English, Soft-skill, and Customer Service for various clients Responsible for the training of new trainers and skill evaluators Responsible for evaluating feedback and enhancing the effectiveness of future trainings Collaborated with the software development team to design an online English skill evaluation module

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Details of some freelance work done

Sutherland Global Services A BPO in Cochin

Trained three batches of new employees of Sutherland Topics included Customer Service, Soft Skills, Culture and Accent Neutralization

Cognizant Technology Solutions An IT/ITES company in Coimbatore

Conducted a workshop on Problem Solving and Decision Making skills for a batch of managers Conducted a workshop on Effective Delegation for a batch of team leaders and managers Conducted a workshop on Business Etiquette for a batch of 20 software professionals. Conducted training for the first five batches of BPO employees at Coimbatore.

Popular Mega Motors Leading dealer for TATA Motors in Kerala

Conducted workshops on Customer Care & Leadership Skills. Participants included Service Managers, Service Advisors, Supervisors, Finance, Accounts and Sales personnel Duration 30 days

Communications Coach for a leading BPO in Coimbatore

Responsible for identifying, planning and executing needs for soft skills training to attain quality objectives and enhance agent performance. Identified problem areas and bottom performers among the 450 agents Drafted and implemented a refresher training program for the entire floor Provided one on one monitoring and coaching to bottom performers on individual areas of concern Exceeded the target of 30% reduction of errors among the bottom performers and 50% reduction of errors for the floor.

Employment History
Freelance Trainer Voice & Accent, Soft Skills, Customer Service Asst. Manager, Training/Skill Evaluation, Global English Testing Systems, Coimbatore Freelance Voice & Accent, Process Trainer, Bangalore Sr. Customer Care Executive, Genisys Software, Bangalore Since 01/09 04/08 to 01/09 03/06 to 04/08 11/04 to 02/06

Education and Training

Currently working towards a Certification in Project Management and Six Sigma Bachelor of Engineering

Additional Information
Computer Skills: MS Office, MS Project, Windows, HTML Languages Known: English, Tamil and Malayalam Hobbies and Interests: Reading, Writing, Motorcycling, Listening to music, Football, Chess

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