July 21, 2012

FileNet Overview Introduction to Content Engine Introduction to Process Engine Introduction to Aplication Engine FileNet in General Case Studies & Excercises Queries

Storage

How do I manage all the content? Let it be in store

Paper Form

Reception

Internal Office Staff

How do I search one document from so many?

Please wait while we find your document I need my document

Manual Receiving Manual Verification

Customer Service

Web

Problems Faced during Information Retrieval

Mail

Paper Forms

Documents, Forms & Images

Manual Storage

Organization's Environment

Lots of Unstructured Content

Missing Information

Compliance Issues

Users & Data Sources

Users

Various Departments Global Offices

Cost & Effort

Time Consumed

Forms Web Pages

Collaborate Create, access, and manage

Print Output

Electronic Documents

Search
Photos, Graphics, Video Paper Documents & Files

Lifecycle management Archive

Enterprise Applications (Invoices, Statements, etc.)

Email

Secure
Databases Fax

ENTERPRISE WIDE
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Enterprise Content Management: the technologies, tools, and methods used to : Capture Manage Store Preserve & Deliver content across an enterprise.
Deliver Content Across Enterprise
Storage How do I manage all the content? Let it be in store

Store & Preserve

Reception

Internal Office Staff

Capture

Manage

CAPTURE

STORE
FileNet Repositories

COLLABORATION

Office Documents | Forms | Rich Media

en

Collaborative Reviews | Information Sharing | Team rooms | Discussion Forums (FileNet TCM)
e M C em W ag et an N M le nt Fi te on

eb W

em

et Fi le N

Forms Processing (FileNet Forms Manager) Email Management (FileNet eMail Manager)

Indexing

oc um

Document Imaging (FileNet Capture)

en

tM

an

ag

nt

MANAGE
Categori zation
Fi an le ag N et em R en M

DELIVER
t

e-Forms | XML | CAD Drawings Paper | Optical

PRESERVE

ec or

ds

Bu si ne ss ag an M s es PM oc B Pr et em en t N le Fi

Paper | Internet | Extranet | Intranet | Portal | E-Mail | Fax | Mobile Devices (FileNet WCM)

Auditable
Transactions

Consistency and control Automate, streamline, and optimize Simulate and analyze Handle exceptions Activating content

Human Resources

Web Content Review & Approval

Regulatory Compliance

Contract Review Customer Service

ENTERPRISE WIDE
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ERP

CRM

Data Warehouse

Legacy Applications

People to people
Multiple repositories
Employees

Systems to people Virtual Content Management

Suppliers

Customers

Systems to systems

Partners

Email Other Content Sources

3rd Party Applications

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ERP

CRM

Data Warehouse

Legacy Applications

Process

Employees

Content

Suppliers

Process
Customers Partners

Connectivity

Email Other Content Sources

3rd Party Applications

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Increased Efficiency Data Entry Reduce Manual Data Entry / reuse data once entered Improve time to capture data Eliminate / reduce errors Multi-Channel Integration Better customer experience Process Automation Reduction of cycle time Lower cost / higher volumes of transactions Effective SLA tracking Process Monitoring and escalations Equitable distribution of work Real time visibility to processes

Enhanced Effectiveness Handle exceptions faster and better Better monitoring and capture of exceptions Auto-approvals Straight through processing Improved Decision Making Better review process results in better decisions Faster decisions because of availability of all data Consistent Execution Process driven rather than people driven Better and predictable customer Supportsexperience Agility Improved Regulatory Compliance Flexible system enables faster regulatory compliance Facilitates implementation of newer processes and business models
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Process Optimization Simulate processes Eliminate Process Bottlenecks Re-engineer processes Increase ROI on existing systems

Supports changing market demands

1.

APIs provide extensible Platform for development and cross repository queries J2EE compliant application server Highly scalable Object-oriented, extensible metadata model for data representation

2.

3.

4.

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1.

Workflow enabled architecture

Email Notification Rules Connectivity Framework Process Task Manager configure and manage process services Workflow database Component Integrators provides extensible Integration framework

2. 3.

4.

5. 6.

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1.

Workplace:

1. Build using WAT framework 2. Leverages XSL for rendering 3. Graphic interfaces PTM, PD, PCC , PA, etc

2.

Content and Process API Workplace Configuration and Customization

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3.

Demo on Workplace

Demo on Customization

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FileNet Overview Introduction to Content Engine Introduction to Process Engine Introduction to Aplication Engine FileNet in General Case Studies & Excercises Queries

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19

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My Workplace Browse Create/Modify Folders Create/Modify/Append/Annotate Documents Level of Customization Security

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Type of Search Templates

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MMC console Administrative console Creation of Document Class, Custom Object classes

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Q&A

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