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2696BE The Internet and the World Wide Web

MICROSOFT LICENSE TERMS MICROSOFT DIGITAL LITERACY CURRICULUM COURSES


These license terms are an agreement between Microsoft Corporation and you. Please read them. They apply to the Licensed Content named above, which includes the media on which you received it, if any. The terms also apply to any Microsoft updates, supplements, Internet-based services, and support services

for this Licensed Content, unless other terms accompany those items. If so, those terms apply. BY USING THE LICENSED CONTENT, YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THEM, DO NOT USE THE LICENSED CONTENT. If you comply with these license terms, you have the rights below.
1. DEFINITIONS.

a. b.

Administrator(s) means an administrator of an Authorized Learning Center. Authorized Learning Center(s) means non-profit (or similarly situated) community technology learning centers (CTLC(s)), community centers, or such other entities or venues as Microsoft may designate as authorized for Use of the Microsoft Digital Literacy Curriculum. Authorized Training Session(s) means those non-commercial training sessions using the Course materials conducted at or by Authorized Learning Centers for training persons in (a) basic computer and information technology skills and/or (b) the use of Microsoft technology, products, or services. Each Authorized Training Session shall provide training on the subject matter of one (1) or more Course(s) or portions thereof. Course means one of the courses offered under the Microsoft Digital Literacy Curriculum, each of which provides training on a particular technology subject matter and consists of a learning component and an assessment. Curriculum means any materials included in the Digital Literacy Curriculum. The Curriculum consists of five Courses, each of which provides training on a particular technology subject matter. Device(s) means a single computer, device, workstation, terminal, or other digital electronic or analog device at an Authorized Learning Center. Document(s) means the printed or electronic documentation such as assessments, manuals, workbooks, datasheets, and FAQs that may be included in the Licensed Content. Instructor(s) means any person who is duly engaged by an Authorized Learning Center to teach or instruct Students in an Authorized Training Session.

c.

d. e. f. g. h.

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i. j.

Instructor Content means the Licensed Content accompanying these license terms and/or on the Web site that are for use by Instructors and Students, as applicable, solely during an Authorized Training Session. Licensed Content means the learning materials for a particular Course that accompany these license terms. The Licensed Content may include, but is not limited to, the following elements: (i) Instructor Content, (ii) Student Course materials, (iii) media elements, (iv) documents, and (v) software. There are different and separate components of the Licensed Content for each Course. Self-Paced Training means a Student program of self-training, at a Students own pace, without an Instructor, (a) on the subject matter of the Course(s) for the Authorized Training Session for which they are enrolled, using Devices at Authorized Learning Centers, or (b) for the online training sessions using a Course via the Web site and/or a Course that he/she has downloaded from the Web site and/or installed from a CD Using their own personal devices. Student(s) means a student duly enrolled for an Authorized Training Session at the location of your Authorized Learning Center or a student accessing the Licensed Content from the Web site for purposes of Self-Paced Training. Student Content means the learning materials accompanying these license terms that are for use by Students and Instructors during an Authorized Training Session. Student Content may include courseware files for a Course. Use means the non-commercial use of the Licensed Content by a) Students solely to conduct Self-Paced Training and b) Instructors solely to conduct educational classes, labs, or related programs designed to train other Instructors and/or Students in the use of the technology, products, or services related to the subject matter of the Licensed Content and/or concepts related to such technology, products, or services. Use under these License Terms shall not include the use of the Licensed Content for general business or commercial purposes. You means Authorized Learning Center(s), Administrator(s), Instructor(s), and/or Student(s), as applicable.

k.

l.

m.

n.

o.

p. Web site means the Microsoft Web site which hosts the Licensed Content.
2. OVERVIEW.

a. b.

Licensed Content. The Licensed Content includes software, Instructor Content, Student Content, and associated media. License Model. The Licensed Content is licensed on a per copy per Authorized Learning Center location basis, per copy per Instructor basis, and/or on a per Student basis (if a Student accesses and Uses or downloads the Licensed Content from the Web site).

3.

INSTALLATION AND USE RIGHTS. a. Authorized Learning Centers, Administrators, and Instructors. For each Authorized Training Session, you may:

i.

either install individual copies of the relevant Licensed Content on classroom Devices only for use by Students enrolled in and the Instructor delivering the Authorized Training Session, provided that the number of copies in use does not exceed the number of Students enrolled in and the Instructor delivering the Authorized Training Session, OR

ii. install one copy of the relevant Licensed Content on a network server only for access by classroom Devices
and only for use by Students enrolled in and the Instructor delivering the Authorized Training Session, provided that the number of Devices accessing the Licensed Content on such server does not exceed the number of Students enrolled in and the Instructor delivering the Authorized Training Session.

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2007 Microsoft Corporation, All rights reserved.

iii. and allow the Students enrolled in and the Instructor delivering the Authorized Training Session to use the
Licensed Content that you install in accordance with (ii) or (ii) above during such Authorized Training Session in accordance with these license terms. For Students Self-Paced Training, you may either

i.

install individual copies of the Licensed Content of each Course on classroom Devices to be Used by the Students for Self-Paced Training, provided that the number of copies in Use does not exceed the number of duly enrolled Students for the subject matter of the Course; OR Devices accessing such Licensed Content on such server does not exceed the number of Students enrolled for the subject matter of the Course, and provided further that such Authorized Learning Center provides a monitor in the classrooms in which the Licensed Content is installed during such times as the Authorized Learning Center allows Students to participate in Self-Paced Training.

ii. install one copy of the Licensed Content of each Course on a network server, provided that the number of

b.

Instructors: Instructors may:

i.

Use the Licensed Content that you install or that is installed by an Authorized Learning Center or Administrator on a classroom Device to deliver an Authorized Training Session;

ii. and also Use a copy of the Licensed Content as follows: A.


Licensed Device. The licensed device is the device on which you Use the Licensed Content. You may install and Use one copy of the Licensed Content on the licensed device solely for your own personal training Use and for preparation of an Authorized Training Session. Portable Device. You may install another copy on a portable device solely for your own personal training Use and for preparation of an Authorized Training Session.

B.

c.

Students: Students may:

i. Web Site Use. You may access and use one copy of the Licensed Content via the Web site only for your
personal training and reference use.

ii. and also Use a copy of the Licensed Content as follows: A.


Licensed Device. The licensed device is the device on which you Use the Licensed Content. You may download, install and Use, only for your personal training and reference use, one copy of the Licensed Content on the licensed device. Portable Device. You may install another copy on a portable device for Use by the single primary user of the licensed device, only for such primary users personal training and reference use.

B.

Separation of Components. The components of the Licensed Content are licensed as a single unit. You may not separate the components and install them on different devices. Third Party Programs. The Licensed Content may contain third party programs. These license terms will apply to the use of those third party programs, unless other terms accompany those programs. 4. ADDITIONAL LICENSING REQUIREMENTS AND/OR USE RIGHTS.

a. b.

Media Elements and Templates. Instructors and Students may Use images, clip art, animations, sounds, music, shapes, video clips and templates provided with the Licensed Content solely in an Authorized Training Session. Use and Reproduction of Documents.

i.

Authorized Learning Centers, Administrators, and Instructors.

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2007 Microsoft Corporation, All rights reserved.

Provided you comply with the terms of this agreement, you may print and/or reproduce a print version of (i) any Documents, or portions thereof, and/or (ii) the Course materials, or portions thereof, including reproduce a print version of the Course materials in their entirety. If you choose to reproduce the Document and/or Course materials, you agree that: A. B. C. Such Documents or Course materials will be solely for Use in Authorized Training Sessions. The Documents and/or Course materials will not be republished or posted on any network computer (except as expressly allowed in Section 3.3(a) above) or broadcast in any media. Copies of the Documents, or portions thereof, will only be distributed to Students and Instructors for the subject matter of the Course for which Student is enrolled or for which Instructor is providing training, respectively. Print versions of Course materials in their entirety, or portions thereof, will only be distributed to Instructors for the subject matter of the Course for which Instructor is providing training and/or to Students for the subject matter of the Course for which the Student is enrolled. Any reproduction will include either the Course materials and/or Documents original copyright notice or if no such copyright notice appears on the Document, a copyright notice to Microsofts benefit substantially in the format provided below.

D.

E.

ii.

Students. Provided you comply with the terms of this agreement, you may print and copy any Documents, or portions thereof, or the Course materials, or portions thereof. If you choose to reproduce the Document and/or Course materials, you agree that: A. B. C. You will use such printed Documents and/or portions of Course materials only in conjunction with your personal training use. You will not republish, post, broadcast, or transmit the Documents or Course materials to others or on a network. You will include on each copy the Course materials and/or Documents original copyright and trademark notices or a notice reading substantially as follows:

Form of Notice: 2007. Reprinted with permission by Microsoft Corporation. All rights reserved. Permission is granted to reproduce materials contained herein on the condition that such material be reproduced solely for use in conjunction with the Microsoft Digital Literacy Curriculum; and be provided to students and instructors as set forth in the Microsoft Corporation License Terms accompanying this Course. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

c.

Use of Instructor Content and Modifications to Licensed Content. For each Authorized Training Session, Authorized Learning Centers may allow Instructors to customize the Instructor Content, and Instructors and/or Administrators to customize the Student Content. Only Instructors may customize and reproduce, in accordance with this agreement, those portions of the Licensed Content that are logically associated with instruction of such Authorized Training Session. If you elect to exercise the foregoing rights, you will ensure that each Instructor or Administrator making such modifications agrees: (a) that any of these customizations or modifications will only be used for providing the relevant Authorized Training Session and (b) to comply with all other terms and conditions of this agreement. For the Courses that are used in an Authorized Training Session, i. Instructors may do the following:

customize or modify the Instructor Content (modified version) included with the Courses and use it to teach the Training Sessions that relate to that content and the subject matter of the Course. ii. Instructors and Administrators may do the following:

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1.

make modified versions of those portions of the Student Content provided in Microsoft Word format provided that the modified versions: 1. will be used only for Instructors personal training or for providing an Authorized Training Session, are clearly identified as being modified and not state or imply that Microsoft authored or endorsed them, are not obscene, scandalous, or otherwise offensive, will be technically and grammatically accurate, the rights to modified versions are not transferred or assigned to any third party (other than as expressly allowed for Instructors in item 4.c.ii.B(3) below) without the express written permission of Microsoft, may only be distributed to Students enrolled in an Authorized Training Session, or to other Instructors who a. provide training on the subject matter of the Course that is the subject matter of the modified version and are duly engaged as Instructors at the Authorized Learning Center.

2. 3. 4. 5.

6.

b.
2.

reproduce, use, and distribute print versions of the modified versions, or portions thereof; however such print versions may only be: 1. 2. 3. used in an Authorized Training Session, given to Students enrolled in and participating in the Authorized Training Session that is the subject matter of the Course, given to other Instructors who teach the same Course at the Authorized Learning Center.

INTERNET-BASED SERVICES. Microsoft may provide Internet-based services with the Licensed Content. It may change or cancel them at any time. You may not use these services in any way that could harm them or impair anyone elses use of them. You may not use the services to try to gain unauthorized access to any service, data, account or network by any means.

5.

SCOPE OF LICENSE. The Licensed Content is licensed, not sold. This agreement only gives you some rights to use the Licensed Content. Microsoft reserves all other rights. Unless applicable law gives you more rights despite this limitation, you may use the Licensed Content only as expressly permitted in this agreement. In doing so, you must comply with any technical limitations in the Licensed Content that only allow you to use it in certain ways. You may not install more copies of the Licensed Content on classroom Devices than the number of Students and the Instructor in the Authorized Training Session; allow more classroom Devices to access the server than the number of Students enrolled in and the Instructor delivering the Authorized Training Session if the Licensed Content is installed on a network server; copy or reproduce the Licensed Content to any server or location for further reproduction or distribution; work around any technical limitations in the Licensed Content; reverse engineer, decompile or disassemble the Licensed Content, except and only to the extent that applicable law expressly permits, despite this limitation; make more copies of the Licensed Content than specified in this agreement or allowed by applicable law, despite this limitation;

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distribute more printed copies of the Licensed Content than specified in this agreement or allowed by applicable law, despite this limitation; make any modifications to the Licensed Content except as provided in this agreement; publish the Licensed Content for others to copy; transfer the Licensed Content, in whole or in part, to a third party; rent, lease or lend the Licensed Content; or use the Licensed Content for commercial hosting services or general business purposes.

7.

EXPORT RESTRICTIONS. The Licensed Content is subject to United States export laws and regulations. You must comply with all domestic and international export laws and regulations that apply to the Licensed Content. These laws include restrictions on destinations, end users and end use. For additional information, see www.microsoft.com/exporting. NOT FOR RESALE SOFTWARE/LICENSED CONTENT. You may not sell software or Licensed Content marked as NFR or Not for Resale and/or provided at no charge to you. UPGRADE. If the Licensed Content is marked as an upgrade version, you may use it only if you have a license to use the Licensed Content eligible for upgrade. If you upgrade, this Licensed Content takes the place of the earlier version, and this agreement takes the place of the agreement for that earlier version. You may not use the earlier version after you upgrade. Without prejudice to any other rights, Microsoft may terminate this agreement if you fail to comply with the terms and conditions of these license terms. Upon any termination of this agreement, you must destroy all copies of the Licensed Content and all of its component parts. Contact dlhelp@microsoft.com for support services for the Licensed Content.

8. 9.

10. TERMINATION.

11. SUPPORT SERVICES. 12. ENTIRE AGREEMENT.


13. APPLICABLE LAW.

This agreement, and the terms for supplements, updates, Internet-based services and support services that you use, are the entire agreement for the Licensed Content and support services.

a.

United States. If you acquired the Licensed Content in the United States, Washington state law governs the interpretation of this agreement and applies to claims for breach of it, regardless of conflict of laws principles. The laws of the state where you live govern all other claims, including claims under state consumer protection laws, unfair competition laws, and in tort. Outside the United States. If you acquired the Licensed Content in any other country, the laws of that country apply.

b.

14. LEGAL EFFECT.

This agreement describes certain legal rights. You may have other rights under the laws of your country. You may also have rights with respect to the party from whom you acquired the Licensed Content. This agreement does not change your rights under the laws of your country if the laws of your country do not permit it to do so. The Licensed Content is licensed as-is. You bear the risk of using it. Microsoft gives no express warranties, guarantees or conditions. You may have additional consumer rights under your local laws which this agreement cannot change. To the extent permitted under your local laws, Microsoft excludes the implied warranties of merchantability, fitness for a particular purpose and noninfringement.

15. DISCLAIMER OF WARRANTY.

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2007 Microsoft Corporation, All rights reserved.

16. LIMITATION ON AND EXCLUSION OF REMEDIES AND DAMAGES.

YOU CAN RECOVER FROM MICROSOFT AND ITS SUPPLIERS ONLY DIRECT DAMAGES UP TO U.S. $5.00. YOU CANNOT RECOVER ANY OTHER DAMAGES, INCLUDING CONSEQUENTIAL, LOST PROFITS, SPECIAL, INDIRECT OR INCIDENTAL DAMAGES.

This limitation applies to anything related to the Licensed Content, software, services, content (including code) on third party Internet sites, or third party programs; and claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort to the extent permitted by applicable law. It also applies even if Microsoft knew or should have known about the possibility of the damages. The above limitation or exclusion may not apply to you because your country may not allow the exclusion or limitation of incidental, consequential or other damages. Please note: As this Licensed Content is distributed in Quebec, Canada, some of the clauses in this agreement are provided below in French. Remarque : Ce le contenu sous licence tant distribu au Qubec, Canada, certaines des clauses dans ce contrat sont fournies ci-dessous en franais. EXONRATION DE GARANTIE. Le contenu sous licence vis par une licence est offert tel quel . Toute utilisation de ce contenu sous licence est votre seule risque et pril. Microsoft naccorde aucune autre garantie expresse. Vous pouvez bnficier de droits additionnels en vertu du droit local sur la protection dues consommateurs, que ce contrat ne peut modifier. La ou elles sont permises par le droit locale, les garanties implicites de qualit marchande, dadquation un usage particulier et dabsence de contrefaon sont exclues. LIMITATION DES DOMMAGES-INTRTS ET EXCLUSION DE RESPONSABILIT POUR LES DOMMAGES. Vous pouvez obtenir de Microsoft et de ses fournisseurs une indemnisation en cas de dommages directs uniquement hauteur de 5,00 $ US. Vous ne pouvez prtendre aucune indemnisation pour les autres dommages, y compris les dommages spciaux, indirects ou accessoires et pertes de bnfices. Cette limitation concerne: tout ce qui est reli au le contenu sous licence, aux services ou au contenu (y compris le code) figurant sur des sites Internet tiers ou dans des programmes tiers ; et les rclamations au titre de violation de contrat ou de garantie, ou au titre de responsabilit stricte, de ngligence ou dune autre faute dans la limite autorise par la loi en vigueur.

Elle sapplique galement, mme si Microsoft connaissait ou devrait connatre lventualit dun tel dommage. Si votre pays nautorise pas lexclusion ou la limitation de responsabilit pour les dommages indirects, accessoires ou de quelque nature que ce soit, il se peut que la limitation ou lexclusion ci-dessus ne sappliquera pas votre gard. EFFET JURIDIQUE. Le prsent contrat dcrit certains droits juridiques. Vous pourriez avoir dautres droits prvus par les lois de votre pays. Le prsent contrat ne modifie pas les droits que vous confrent les lois de votre pays si celles-ci ne le permettent pas.

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Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, e-mail address, logo, person, place or event is intended or should be inferred. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.

The names of manufacturers, products, or URLs are provided for informational purposes only and Microsoft makes no representations and warranties, either expressed, implied, or statutory, regarding these manufacturers or the use of the products with any Microsoft technologies. The inclusion of a manufacturer or product does not imply endorsement of Microsoft of the manufacturer or product. Links are provided to third party sites. Such sites are not under the control of Microsoft and Microsoft is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Microsoft is not responsible for webcasting or any other form of transmission received from any linked site. Microsoft is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of Microsoft of the site or the products contained therein.

Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.

2007 Microsoft Corporation. All rights reserved. Microsoft, Access, BitLocker, Encarta, Excel, Expression, Hotmail, Internet Explorer, MSN, PowerPoint, Silverlight, Windows, Windows Live, Windows Media, Windows Vista, Xbox, and Xbox360 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are property of their respective owners.

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Table of Contents

Course Overview Course Information Module 1: The Internet and the World Wide Web The Internet The World Wide Web Using E-Mail Other Methods of Communicating on the Internet Module Summary Glossary

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Course Information
This course explains the basic computer terminology associated with the Internet and the World Wide Web. It describes the various communication tools that the Internet provides and the methods for accessing information on the World Wide Web. This course also explains the concept of e-commerce.
Course Details Description

Audience Description Prerequisites

This course is intended for anyone who wants to acquire digital literacy skills.

Students should have basic reading and comprehension skills at the level required to read a local newspaper. Students should have taken the first course on Computer Basics, or have equivalent computer skills.

Course Objectives

After completing this course, you will be able to understand basic Internet and World Wide Web terminology, browse the World Wide Web for information, and perform transactions over the Internet.

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Module 1
The Internet and the World Wide Web

Module Contents The Internet The World Wide Web Using E-Mail Other Methods of Communicating on the Internet Module Summary

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Module Introduction
The Internet has changed the way people communicate with each other. You can access and use various services related to information and communication on the Internet. This module explains the basic concepts related to the Internet and discusses the components that make up the World Wide Web, which is often referred to as the Web. This module also explains different methods that you can use to communicate over the Internet.

Module Objectives
After completing this module, you will be able to: Explain the basic concepts related to the Internet. Explain the concept of the Web and identify its components. Explain how to use electronic mail to communicate over the Internet. Describe other methods of communicating on the Internet.

The Internet has transformed the way people communicate with each other. It has also revolutionized the way information is made available to the world. With the help of the World Wide Web, a popular service on the Internet, you can now access information from a vast pool of resources in a few seconds. You can use the Internet to perform your day-to-day personal tasks or to find better jobs. For example, if you have just completed your studies and are searching for a job, you can use the Internet to create and submit your resume over the Internet. Companies use the Internet to search for potential candidates. This module explains the various uses of the Internet and the World Wide Web.

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Lesson 1
The Internet

Lesson Contents

Uses of the Internet

Requirements for an Internet Connection

Types of Internet Connections

What Is Bandwidth?

Self Test

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Lesson Introduction
Imagine that you have many friends, and you want to send them birthday greetings every year. If you use the postal service to send your greetings, your friends may not always receive the greetings on time. Instead, if you use the Internet, your friends will receive your greetings in a few seconds. The Internet also provides you the advantage of sending music and pictures along with your greetings. This lesson will help you identify different uses of the Internet, such as searching for information, sending letters and cards, playing games, reading the latest news, or even buying and selling products. You will also learn about the components required for connecting to the Internet and the different types of Internet connections. In addition, you will learn about the term bandwidth and the bandwidth provided by the different types of Internet connections.

Lesson Objectives
After completing this lesson, you will be able to: Describe the uses of the Internet. Identify the requirements for an Internet connection. Identify the features of two types of Internet connections. Relate the term bandwidth to types of Internet connections.

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Topic:

Uses of the Internet

Imagine a scenario where you want to communicate by using a computer on your network with a computer on another network. For this, both the networks need to be connected. The Internet is a collection of networks that are connected together for exchange of information. When the computer is connected to the Internet, it is said to be online. This illustration describes the various uses of the Internet.

1. 2. 3. 4. 5.

You can use the Internet to communicate with people all around the world instantaneously. The messages you send over the Internet can reach any part of the world in just a few seconds. The Internet also helps you get the latest information on current events. Many leading news channels use the Internet as the medium to provide updated news. You can use the Internet to search for information on any specific topic, such as history of computers. You can take any course of your choice and register for online certification exams over the Internet. The Internet can also be used as a source of entertainment. You can listen to music, play games, watch movies, or share pictures.
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6. 7.

You can buy and sell products, such as books and electronic goods, over the Internet. You can also pay for these goods online by specifying your credit card details. You can use the Internet to perform banking transactions, such as viewing details of your bank account and transferring money from one account to another.

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Topic:

Requirements for an Internet Connection

The following table contains the transcript of an online animation.

To connect to the Internet, you need a computing device, a connection device, and an Internet Service Provider (ISP). The computing device can be a personal computer, a portable computer, or even a mobile device, such as a cell phone or a handheld device. You need a connection device, such as a modem, to connect your computer to the Internet. A modem converts digital information into analog information and transmits it over a phone line. A modem can either be built-in your computer, or externally attached to it. An ISP is a company that provides Internet connectivity to individuals, businesses, and organizations. It may also provide additional services such as the storage space to share your personal content. There are different methods by which you can connect to the Internet. When you connect to the Internet by using cables, the connection is called a physical connection. You can also connect to the Internet by using wireless technology. A computing device that supports wireless technology has a Wireless Fidelity or the Wi-Fi card that provides wireless communication between the computing device and the network. A Wi-Fi card is not physically connected to an ISP. Another device you need for wireless connectivity is an access point (AP). An AP is used to connect a wireless computing device to a wired network. This wired network may belong to an ISP. You can then connect to the Internet through the ISP.

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Topic:

Types of Internet Connections

There are two different types of Internet connections, dedicated Internet connections and dial-up Internet connections. You can choose the type of connection depending on your requirement and budget. The following table contains the transcript of an online animation.
Dedicated Internet connection

NeKeta Argrow works as a broker at the stock exchange. She uses the Internet to constantly monitor share prices at every hour of the day. She uses a dedicated Internet connection because she wants the computer to be connected to the Internet all the time. In a dedicated Internet connection, you do not need to request your ISP for a connection every time you want to connect to the Internet. Many large organizations and universities use dedicated Internet connections because these organizations and universities need to use the Internet extensively. The following table contains the transcript of an online animation.
Dial-up Internet connection

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Sharon Salavaria is a full-time worker and uses the Internet to send e-mail messages to the companys clients and greetings to her friends and family. As Sharon wants to be connected to the Internet for only a short time, she uses a dial-up Internet connection. In a dial-up connection, you need to connect to the ISP every time you want to connect to the Internet. You can disconnect from the Internet after completing your work. A dial-up Internet connection is usually less expensive and has a slower data transfer rate compared to a dedicated Internet connection.

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Topic:

What Is Bandwidth?

Bandwidth is the amount of data that can be transmitted over a network in a certain amount of time. Bandwidth is measured in Mbps (megabits per second), Kbps (kilobits per second), or bps (bits per second). If the bandwidth of a network is 1 Mbps, then 1 megabit of data can be transmitted over that network in 1 second. The actual rate of transfer of data will vary depending on the ISPs equipment, the type of Internet connection, and the number of people using the same connection at one time. You can use various types of technologies, such as dial-up and cable modem, to connect to the Internet. Each technology supports a different bandwidth. Sometimes you might connect to the Internet by using more than one type of connection. For example, in some airports, you can use a wireless connection to connect to a cable modem. In this case, your connection speed is only as fast as the slower of the connections. The following table describes the various types of Internet connections.
Type of connection

Description

Dial-up

Most dial-up connections offered today allow data transfer rates up to 56.6 Kbps.

Digital Subscriber Line (DSL)

If you use a DSL connection, you are always connected to the Internet. A type of DSL connection is the asymmetric digital subscriber line (ADSL) connection. To use an ADSL connection, you must have a special ADSL modem. The date transfer rate of DSL Internet connection is 384 kbps to 8 Mbps.

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Cable modem

If you have a cable TV connection, you can get a high-speed Internet connection from the cable TV provider. Using this type of connection, you can be connected to the Internet at all times. This connection supports data transfer rates of 4 Mbps.

T1

T1 lines provide a dedicated phone line connection to connect to the Internet. T1 are a popular option for businesses today. This connection supports data transfer rates of 1.544 Mbps.

Wireless

You can connect to the Internet by using wireless technology. When you connect to the Internet by using wireless technology, it further connects to wired connections such as a cable modem. Although you may connect to a high-speed cable connection, this wireless connection might not provide you the full data transfer rates of the wired connection. The data transfer rates of wireless Internet connections can range from 11 Mbps to 45 Mbps. Some wireless connections support a bandwidth of several gigabits per second (Gbps).

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Topic:

Self Test for Lesson: The Internet

Sort the Internet elements and connections into their associated categories by writing the statement number in its corresponding option box. Statement 1 2 3 4 5 6 Computing Device Wireless Dial-up Modem DSL ISP

Option 1 Internet Elements

Option 2 Internet Connections

Note: The correct answers are shown on the next page.

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Option 1 Internet Elements

Option 2 Internet Connections

6, 4, 1

5, 3, 2

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Lesson 2
The World Wide Web

Lesson Contents

Introduction to the Web

Overview of Web Addresses

Working with Internet Explorer 7

Searching for Information

Introduction to E-Commerce

Self Test

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Lesson Introduction
Imagine that you and your family have decided to go on a holiday to Cyprus, and you would like more information about the place. You will probably speak to your friends who have already visited Cyprus, or search for books that will provide the information you want. As a result, you spend a lot of time in gathering this information. By using the Web, you can quickly get information such as the hotel details or the places to visit in Cyprus. In this lesson, you will learn the basic components of the Web. You will also learn to use a search engine to find information on the Web. In addition, you will learn to navigate Web sites for information and perform online transactions.

Lesson Objectives
After completing this lesson, you will be able to: Describe the components of the Web. Explain how Web addresses work. Explore Web sites by using a browser. Search for reliable information on the Web. Explain how to perform transactions over the Web.

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Topic:

Introduction to the Web

The Web refers to the collection of information that is accessible on the Internet. The information is in the form of text, pictures, and sound, which are arranged logically and stored on computers known as Web servers. The Web is a very popular service on the Internet. Many people use the terms the Web and the Internet synonymously, but they are technically two different terms. The Internet connects multiple computers and forms a network on which a computer can communicate with another computer. However, the Web is a way of accessing and sharing information over the Internet by using Web browsers. The following table describes the components of the Web.
Component Description

Web browser

A Web browser is a software program that enables you to view and interact with various resources on the Web. An example of a widely used Web browser is Microsoft Internet Explorer that displays both text and graphics. Windows Internet Explorer 7 is available with Windows Vista. Some browsers, such as Internet Explorer 7, offer a new feature called tabbed browsing to facilitate better Web browsing. Using tabs, you can view multiple Web sites in a single browser window and easily switch from one Web site to another. Some Web sites may contain content in the form of animation, video, or audio files. To view these files, you need additional programs known as add-ons. An add-on is a software program that adds features to your browser and enhances your Internet experience. Add-ons provide added functions by allowing the Web browser to access and run files that are included in Web pages. For example, Microsoft Silverlight is a browser add-on that is required to view high-quality videos by using Web browsers.

Web page

A Web page is a formatted text document on the Web that a Web browser can display. Most Web pages on the Internet allow you to quickly move to another Web page. You can do this by clicking a hyperlink, commonly called a link. Clicking a link opens the new Web page in your Web browser. You can access existing Web pages or even create and publish new Web pages on the Web. You can create Web pages by using a software language known as Hypertext Markup Language (HTML). Web browsers use HTML to display Web pages. Hypertext is a method of linking text with other text that helps you to easily browse through related nonsequential topics on the same page or on other Web pages.

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Web site

A Web site is one or more Web pages that reside on a single server. This server is known as a Web server and is connected to the Internet. The first Web page that is displayed when you access a Web site is known as the home page. Every Web site has a unique home page.

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Topic:

Overview of Web Addresses

Every Web site on the Web is stored on a computer that is part of a vast network. To access a Web site, you need to access the computer on which the Web site is stored. Just as every house has a unique address, each computer on the Web is identified by a unique address, known as the Internet Protocol (IP) address. The IP address is a numeric address that specifies the exact location of a computer on the Web. You can access a computer on the Web by using an IP address, such as 192.168.0.1. The IP address is linked to a corresponding domain name because it is easier to remember names than a string of numbers. For example, the corresponding domain name for the IP address 127.0.0.1 can be proseware.com. Web browsers can use either the domain name or the IP address to locate and display a Web page. A Web site for a domain is accessed with the help of a unique alphanumeric address known as the Web address. The Web address is also known as the Uniform Resource Locator (URL), which specifies the protocol to be used and the exact location of the Web site. A protocol is a standard method of transferring data between different computers. In the example http://www.microsoft.com/learning/default.asp, http indicates what protocol to use and microsoft.com/learning/default.asp specifies the exact location of the Web page. The following table lists the components of a URL.
Element Description

http:// www microsoft .com /learning/default.asp

Indicates the protocol to be used to access a file. Indicates that the Web site is on the Web. Indicates the name of the domain. Indicates the type of domain. Indicates the path of the document.

A URL also includes a domain name suffix that indicates the type of organization to which the Web site belongs. For example, in the domain name microsoft.com, the domain name suffix is .com. The following table lists some examples of domain name suffixes.
Suffix Description

.com .edu .net .org .info .museum

Indicates that the Web site is for a commercial organization. Indicates that the Web site is for educational institutions, such as schools, colleges, and universities. Indicates that the Web site is for a network-oriented organization or for an ISP. Indicates that the Web site is for a nonprofit organization. Indicates that the Web site is informative in nature. Indicates that the Web site is used for a museum or for an individual of the museum profession.

Note:

There are country-level domains that are specifically used by a country or an independent territory. Some examples of country-level domains include .ke for Kenya, .in for India, and .jp for Japan.
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Topic:

Working with Internet Explorer 7

The Internet offers a range of services, such as file transfer between Internet users, electronic mail for sending messages, or Web sites for viewing news. You can use the Internet and its services to search and apply for jobs, send messages to other Internet users, watch movies, and buy and sell products. In this simulated lab, you will use Internet Explorer 7 to navigate through a Web site on the Web. In addition, you will save a Web page and then open multiple Web sites in one browser window. The following table contains the steps of an online simulation. Step 1 To open Internet Explorer, click Start, and then click Internet. Step 2 To open a Web site, for the purposes of this exercise, press SPACEBAR to have the address typed for you in the Address bar, and then press ENTER. Step 3 To view the Weather Web page, under the Page options button, click the Weather link. Step 4 To view the Forecasts Web page in a new Internet Explorer 7 window, in the left column, for the purposes of this exercise, press SPACEBAR to have the hyperlink right-clicked for you, and then click Open in New Window. Step 5 To refresh the Web page, click the Refresh button that is to the right of the Address bar. Step 6 To search for the weather forecast for Denver city, for the purposes of this exercise, press SPACEBAR to have the keyword typed for you, and then click Go. Step 7
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To go back to the previous Web page, click the Back button that is to the left of the Address bar. Step 8 To open a new Web page in the same window, click the New Tab button. Step 9 To switch to another tab, click the Quick Tabs button, and then click the first Web page. Step 10 To view the menu bar, on the Command bar, click Tools, and then click Menu Bar. Step 11 To save the Web page, click the File menu, and then click Save As. Step 12 To specify a name for the Web page, in the Save Webpage dialog box, in the File name box, for the purposes of this exercise, press SPACEBAR to have the name typed for you, and then click Save. Step 13 To add a Web page to your Favorites list, click the Add to Favorites button, and then click Add to Favorites. Step 14 To specify a name for the Web site, in the Add a Favorite dialog box, for the purposes of this exercise, press SPACEBAR to have the name typed for you in the Name box, and then click Add. Step 15 To view a Web site that you previously visited, click the Favorites Center button, and then click History. Step 16 In the Favorites Center pane, click Today, click weather.msn (weather.msn.com), and then click the first link. Step 17 To close Internet Explorer 7, on the title bar, click the Close button. Step 18 To close all tabs of Internet Explorer 7, in the Internet Explorer message box, click Close Tabs.

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Topic:

Searching for Information

With multiple Web sites on the Web, it is possible that the information provided by a Web site is not authentic. For example, you are a broker, and you need to track the price variations in the market. The information that you get from the Web sites must be accurate to ensure a correct analysis of the price variation. There are various guidelines that will help you evaluate a Web site.
Guideline Description

Includes reliable content Answers your questions Includes content by authors with credentials Includes current content

A good Web site should state the various sources, such as other Web sites, books, or names of experts, for the content that is displayed on the Web site. The Web site should answer your questions by giving you valid and specific information. The people who have written the content that is displayed on the Web site should preferably be writers with reliable credentials. The Web site should be well organized to help you easily navigate within the Web site. All the links in the Web site should be working, and the content on the Web site should be regularly updated.

To search for information on a specific topic, you use a search engine. After you specify a keyword in a search engine, it displays a list of Web sites that contain information related to that keyword. This type of search is called keyword search. An example of a search engine is Windows Live Search provided by Microsoft, which helps you to quickly find Web sites that contain information relevant to your search. A search engine consists of directories, which group similar information. For example, the Weather directory on the MSN Web site contains Web pages that provide information about weather. In a search engine, you can also perform a directory search. You can browse to a specific directory and then search the directory for specific information. For example, you can browse to the Shopping directory on the MSN Web site and then search for keyboard. The results contain the links for Web pages from the Shopping directory that relate to keyboard. You can also search information with the help of portals, which are Web sites that offer information related to a specific topic in the form of a directory. The information on a portal is usually arranged in a specific order. A portal acts as a starting point to a number of resources on the Web. For example, on the MSN Web site, various Web pages are linked together to form the complete Web site. These Web pages act as gateways to a host of information on the Web. From the MSN Web site, you can access your e-mail, perform a keyword or a directory search, participate in online discussions, find the location of a movie theater, join Web communities, and get the latest news.
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In this demonstration, you will see how to perform a directory and a keyword search in a search engine. The following table contains the steps and transcript of an online demonstration. Step List

1 2 3 4 5 6 7 8

Searching for Information To open Internet Explorer, click Start, and then click Internet. To open a search engine, in the Address bar, type the address of the required Web site, and then press ENTER. To browse to the required directory, click MSN Directory, click View by Category link, and then under a category, click Encyclopedia. To perform a directory search, in the Search Encarta box, type the required keyword, and then click Search Encarta. To view the required information from the list of resources, click the most appropriate link. To return to the homepage, in the upper-right area, click MSN home. To perform a keyword search, in the Live Search box, type the required keyword, and then click Search Web.

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Transcript

The World Wide Web is a vast collection of information. You can use a Web browser, such as Internet Explorer 7, to search for the specific information that you want.

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You can locate information on the World Wide Web by using a search engine. With a search engine, you can look for specific information by performing either a keyword search or a directory search. The search engine retrieves information that matches your search criteria.

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Using a directory search, you can limit your search to a specific directory on a Web site. For example, the MSN Web site includes a directory for an online encyclopedia called Encarta.

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You can use Encarta to find information about a specific topic. For example, you can search for information about the history of computers. The results page displays a list of links to the resources in the directory that provide information about the history of computers. The search results include a part of the information that is included in each retrieved Web page and a link for the Web page.

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You can choose the most appropriate link from the results page.

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Unlike a directory search, a keyword search returns results from various Web sites on the World Wide Web. For example, if you search for history of computers, the results page displays links from all the Web sites on the World Wide Web that have information related to your keyword.

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Topic:

Introduction to E-Commerce

E-commerce refers to the business transactions made over the Internet, such as buying and selling items online. The online purchase requires you to provide your credit card details. To ensure a secure transaction, you must provide your credit card details only to reputed Web sites. In addition to making online transactions, e-commerce includes online stock trading that gives you an opportunity to buy and sell shares in the stock market. You can also check your bank account status or insurance details online. This illustration describes the steps to buy online tickets to visit a museum.

1. 2. 3. 4.

To purchase online tickets to visit a museum, access the museums Web site. You need to create a new account on the Web site. While creating a new account, you need to provide details such as a user name, a password, and your address in a registration form. You will then receive an authentication to make an online transaction on the Web site. To purchase online tickets, you need to select the date and the number of tickets you want to purchase. You can also compare the prices of the tickets available. Before you complete the process of purchasing the tickets, you need to provide your credit card details along with the shipping address.
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5.

After you submit these details, a Web page is displayed indicating that your online transaction is complete. It also provides you a transaction code that you can use for any further queries related to this purchase.

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Topic:

Self Test for Lesson: The World Wide Web

Each pair of statements contains a true statement and a false statement. For each pair of statements, indicate which statement is true by placing a mark in the True column to the right. Statement 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 World Wide Web IS a part of the Internet. World Wide Web IS NOT a part of the Internet. You CAN create new Web pages. You CANNOT create new Web pages. Internet Explorer is a Web BROWSER. Internet Explorer is a Web SERVER. IP address is also known as URL. WEB address is also known as URL. You can open MULTIPLE WEB SITES in one Internet Explorer 7 window. You can open ONLY A SINGLE WEB SITE in one Internet Explorer 7 window. You CAN save a Web page on your computer. You CANNOT save a Web page on your computer. A portal IS a Web site. A portal IS NOT a Web site. A reliable Web site includes content by authors WITHOUT credentials. A reliable Web site includes content by authors WITH credentials. Search engines are Web BROWSERS with special technology. Search engines are Web SITES with special technology. True False

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Note: The correct answers are shown on the next page.

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Statement 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 World Wide Web IS a part of the Internet. World Wide Web IS NOT a part of the Internet. You CAN create new Web pages. You CANNOT create new Web pages. Internet Explorer is a Web BROWSER. Internet Explorer is a Web SERVER. IP address is also known as URL. WEB address is also known as URL. You can open MULTIPLE WEB SITES in one Internet Explorer 7 window. You can open ONLY A SINGLE WEB SITE in one Internet Explorer 7 window. You CAN save a Web page on your computer. You CANNOT save a Web page on your computer. A portal IS a Web site. A portal IS NOT a Web site. A reliable Web site includes content by authors WITHOUT credentials. A reliable Web site includes content by authors WITH credentials. Search engines are Web BROWSERS with special technology. Search engines are Web SITES with special technology.

True

False

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Lesson 3
Using E-Mail

Lesson Contents

Introduction to E-Mail

Writing and Sending E-Mail Messages

Managing E-Mail Messages

Overview of E-Mail Etiquette

Self Test

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Lesson Introduction
Electronic mail or e-mail is similar to traditional postal service mail. Instead of a pen and a paper, you use a software program to write your message, and a network server takes the place of the postal employee in delivering a message to its recipient. A message can travel halfway around the world in seconds, and in addition to text, it can contain pictures, data files, pictures, audio, and video clips. You may have written letters for sending your greetings, applying for jobs, and other business reasons. Similarly, you can use e-mail for both personal and business purposes. Therefore, you should follow certain rules of conduct while composing different types of e-mail messages. These rules are collectively called e-mail etiquette. Following e-mail etiquette helps you simplify communication and avoid misunderstanding and misinterpretation.

Lesson Objectives
After completing this lesson, you will be able to: Explain how e-mail works. Write and send e-mail messages. Manage e-mail messages. Identify correct e-mail etiquette.

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Topic:

Introduction to E-Mail

Electronic mail is an electronic form of the traditional postal mail. Instead of using a pen and paper to write a postal message, you use a software program to create e-mail messages called the e-mail client. Unlike postal mail, which can take several days to reach the recipient, an e-mail message can reach the recipients e-mail account within a few seconds. You can also send pictures, data files, audio, and even video clips with your e-mail messages. For example, you can send a family photograph or a small home video to your friends with your e-mail messages. After you create and send an e-mail message by using an e-mail client, it connects to an e-mail server. The message then travels from your e-mail server to the destination e-mail server over the Internet. This e-mail server then sends the e-mail message to the recipients e-mail account. There are two types of e-mail clients, local and Web-based. Local e-mail clients are installed on your computer, and you can use them to save e-mail messages to your hard disk. Microsoft Windows Mail is an example of a local e-mail client. You connect to Web-based e-mail clients by using a Web browser. You can send and open e-mail messages by using the Web-based e-mail client, but unless you specifically download a message to your local computer, all messages remain on the service providers system. Windows Live Hotmail is an example of a Web-based e-mail client. To send e-mail messages, you need to ensure that your computer is connected to the Internet. You also need to have an e-mail client on your computer to send and receive the e-mail messages. To exchange e-mail messages with other people, you need to have an e-mail address for yourself. You can obtain an e-mail address by opening an account with an e-mail service provider. Then, you need to know the e-mail address of the person to whom you want to send the e-mail message. An e-mail address has two parts separated by the @ symbol. The following table explains the different parts of the e-mail address, someone@example.com.
Information Description

someone This is the name you use to create your e-mail address. People recognize the e-mail address with the help of the user name. When you open an account with an e-mail service provider, you can specify your user name. The user name that you specify should be unique. The e-mail service provider checks if the user name you provide already exists. If it exists, you need to provide another user name. @ The @ symbol separates the user name from the remaining part of the e-mail address.
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example.com This represents the domain name of the mail server, where all your e-mail messages are stored.

More Information

Opening a Hotmail Account

Perform the following steps to create a Hotmail e-mail address: 1. To open Internet Explorer 7, click the Start button, and then click Internet. 2. To open the Hotmail Web site, in the Address bar, type http://www.hotmail.com and then click the Go Button. 3. To create your own e-mail address, click Sign Up. 4. To continue creating the address, click Sign up. 5. In the Create a Windows Live ID section, in the box to the right of the Windows Live ID label, type the required user name, and then click Check availability.
Note:

If the required user name is not available, repeat step 5 with another user name.

6. To specify the password for the e-mail address, scroll down in the window to view the Choose your password section. Type the required password in the Type password box. Depending on how strong or weak your password is, the relevant box next to Password strength gets highlighted. 7. To confirm your password, in the Retype password box, retype your password.
Note:

If the passwords you typed in the Type password box and Retype password box do not match, an error message is displayed.

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8. If you forget your password sometime in the future, Windows Live Hotmail provides you an option for resetting your Hotmail password. Scroll down to the Enter password reset information section, and then in the E-mail address box, type an alternate e-mail address. 9. To select a secret question for the account, click the Question arrow, and then select the question that you want. 10. In the Secret answer box, type the required answer to the selected question. 11. To provide information about you, scroll down to the Your information section; in the First name box, type your first name, and then in the Last name box, type your last name. 12. Select an appropriate option in the Gender area, and then in the Birth year box, type your birth year. 13. To select your location, in the Country/Region list, click the arrow, and then select the country that you want. 14. To specify details of the state, in the State list, click the arrow, select the state of your choice, and then in the ZIP code box, type your zip code. 15. Scroll down to the Type the characters you see in this picture section, and then in the Type characters box, type the characters that are visible in the picture above the box. 16. To read the service agreement and privacy statement for Windows Live Hotmail, click the Windows Live Service Agreement and Privacy Statement links. 17. To confirm the registration, click I accept.
Note:

If you want to cancel the registration, click Cancel.

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Topic:

Writing and Sending E-Mail Messages

You can create e-mail messages and send them to multiple people in different parts of the world by using your e-mail account and e-mail client. Each e-mail message is made up of two parts, the header and the body. The header is similar to the envelope of a postal letter. It includes information such as the e-mail address of the sender and recipient and the subject of the e-mail. The body is similar to the letter inside an envelope. It includes the text message and any attachments. In this simulated lab, you will create an e-mail message by using Hotmail and reply to a received e-mail message. The following table contains the steps of an online simulation. Step 1 To create an e-mail message, on the Windows Live Hotmail page, on the toolbar, click New. Step 2 To specify the e-mail address of the recipient, in the right pane, in the To box, for the purposes of this exercise, press SPACEBAR to have the e-mail address typed for you. Step 3 To specify the subject of the message, in the right pane, click in the Subject box, and then for the purposes of this exercise, press SPACEBAR to have the subject typed for you. Step 4 To type your message, click the body of the e-mail message, and then for the purposes of this exercise, press SPACEBAR to have the message typed for you. Step 5 To attach a file to the message, on the toolbar, click Attach, and then click File. Step 6
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To select the file, in the right pane, click Browse. Step 7 In the Choose file dialog box, in the File name box, for the purposes of this exercise, press SPACEBAR to have the path of the file typed for you, press ENTER, and then double-click Draft sign up form. Step 8 To return to the message, on the toolbar, click Attach. Step 9 To add a signature to the message, in the body of the e-mail message, click to the right of the period that is at the end of the last sentence, press ENTER two times, and then for the purposes of this exercise, press SPACEBAR to have the signature typed for you. Step 10 To send the message, click two times above the scroll box on the scroll bar, and then on the toolbar, click Send. Step 11 To view the messages that you have received, in the left pane, click Inbox. Step 12 To open a message, in the right pane, click the e-mail message with the subject Upcoming Trade show. Step 13 To reply to the message, on the toolbar, click Reply. Step 14 To type your message, in the body of the e-mail message, for the purposes of this exercise, press SPACEBAR to have the message typed for you, click two times above the scroll box on the scroll bar, and then on the toolbar, click Send.

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Topic:

Managing E-Mail Messages

Imagine that you receive about 30 e-mail messages everyday from different people all over the world. They may be your friends, relatives, or business colleagues. Suppose, you have to take some action this week on an e-mail message you received last week. If you have not organized your e-mail messages, you will likely spend time searching for that particular e-mail message. Just like you organize all your important papers in separate files or folders and discard unwanted papers, you need to organize your e-mail messages. It is always a good practice to read your e-mail messages every day, delete unnecessary ones, and organize the useful e-mail messages in separate folders according to their content. Most e-mail programs provide various options to manage your e-mail messages. Windows Mail is a local email client that comes with Windows Vista, and it has a number of tools that help you organize your messages. In this simulated lab, you will explore how to manage your e-mail messages. The following table contains the steps of an online simulation. Step 1 To open Windows Mail, click the Start button, and then click E-mail. Step 2 To create a new e-mail folder, in the Inbox Windows Mail window, click the File menu, point to New, and then click Folder. Step 3 To specify a name for the folder, in the Create Folder dialog box, in the Folder name box, for the purposes of this exercise, press SPACEBAR to have the folder name typed for you. Step 4 To create the new folder as a top-level folder, under Select the folder in which to create the new folder, click Local Folders, and then click OK. Step 5
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To move the selected New Training Ideas e-mail message to the Orientation Ideas folder, in the Inbox Windows Mail window, click the Edit menu, and then click Move to Folder. Step 6 In the Move dialog box, ensure that Orientation Ideas is selected, and then click OK. Step 7 To verify that the e-mail message is moved to the Orientation Ideas folder, in the Local Folders list, click Orientation Ideas. Step 8 To open the e-mail message, in the Orientation Ideas Windows Mail window, double-click the e-mail message with the subject New Training Ideas. Step 9 To add a follow-up flag to an e-mail message, in the New Training Ideas window, click the Message menu, and then click Flag Message. Step 10 To close the New Training Ideas window, click the Close button. Step 11 To delete an e-mail message, in the Local Folders list, click Inbox, click the e-mail message with the subject Tuesday's Meeting Canceled, and then on the toolbar, click the Delete button. Step 12 To verify that the message is deleted, in the Local Folders list, click Deleted Items. Step 13 To organize e-mail messages by sender, in the Local Folders list, click Inbox, and then in the message list, click From. Step 14 To ensure that the date and time of each received e-mail message is completely visible in the Received column, click the right scroll arrow on the horizontal scroll bar. Step 15 To organize e-mail messages by date, with your most recent messages appearing at the top of the list, in the message list, click Received. Step 16 To create a contact group, click the Tools menu, and then click Windows Contacts. Step 17 To add a contact, in the Contacts window, on the toolbar, click New Contact. Step 18 To specify the first name of the contact, in the Properties dialog box, in the First box, for the purposes of this exercise, press SPACEBAR to have the first name typed for you. Step 19 To specify the last name of the contact, click in the Last box, and then for the purposes of this exercise, press SPACEBAR to have the last name typed for you.
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Step 20 To specify the e-mail address of the contact, click in the E-mail box, for the purposes of this exercise, press SPACEBAR to have the e-mail address typed for you, and then click OK.

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Topic:

Overview of E-Mail Etiquette

Today, a majority of the Internet users use electronic mail to send messagesboth personal and professional. Therefore, it is essential to realize the importance of e-mail etiquette. E-mail etiquette is the collective name for a group of guidelines that you should follow while writing e-mail messages. The following table describes the guidelines that you should apply while using electronic mail.
Category Description

Language

Tone. When you write an e-mail message, you should follow the basic rules of courtesy to greet and acknowledge the recipients. Do not use all uppercase characters in an e-mail message because such text is considered rude and can be misinterpreted as shouting. In addition, you must avoid using offensive and inflammatory language. Grammar and punctuation. Most e-mail programs provide a grammar and spellcheck feature that can find errors in your e-mail messages. Missing punctuations can make your e-mail message confusing. In addition, avoid overuse of punctuations, such as exclamation points or ellipses, to emphasize your thoughts. Emoticons. An effective one-to-one conversation includes use of visual cues, facial expressions, and body language. In e-mail messages, you can use emoticons or smilies, which are a collection of characters, to convey your emotions. However, use emoticons sparingly in business communication.

Cc and Bcc

You can use the Cc field in an e-mail message to mark people who you want to keep informed. Use this field to include only those people who you want to send a copy of your message. The people whose addresses you add in the To and Cc fields cannot view the addresses that are in the Bcc field. Therefore, the use of the Bcc field is often discouraged.

Attachment

Each e-mail account has a certain storage limit. Sending e-mail messages that have large documents, pictures, or other types of files as attachments may completely fill the e-mail inboxes of the recipients. As a result, the recipients may not receive any more e-mail messages. In addition, recipients might have to spend a considerable amount of time to open attachments of large sizes. To avoid these problems, you can easily compress the attachments that you send with the e-mail message.

Message format

Length of e-mail messages. The length of your personal e-mail messages need not be limited. Professional e-mail messages should be concise and clear. However, do not use abbreviations or delete necessary details to reduce the length of your e-mail messages. Formatting attributes. Formatting messages with attractive colors and fonts help you create an interesting and eye-catching e-mail message. However, some eCourse: The Internet and the World Wide Web

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mail programs might not support certain formats. Sometimes, richly formatted messages appear as unreadable characters, which can confuse and irritate people. A simple solution is to use the default formatting that is available in your e-mail program.

Salutation

In personal e-mail messages, salutations do not need to be formal. You can begin your message with salutations, such as Dear or Dearest. In business communication, ensure that you use appropriate salutations for the recipients. Formal salutation is the safest to use in your e-mail messages.

Signature

A signature is a small section of text that appears at the end of the message, which contains your contact information. In a hand-written mail, you can easily add your signature at the end of the document. Similarly, an e-mail message should include a signature to identify the sender. In case of personal e-mail messages, the recipient generally knows the sender, and therefore, a signature is not necessary. However, professional communication must include clear and precise signatures. You can include your address, phone numbers, and e-mail address in your signature so that the recipients can contact you whenever needed. Avoid using fancy quotations and formatting in your signature.

Reply

When you receive any professional e-mail messages, ensure that you reply to the e-mail messages promptly. Delay in replying creates an impression that you are disorganized or that you are not interested in the communication. Additionally, retaining part of the original message in the reply helps set the context of your e-mail message. When replying to an e-mail message, you do not need to reply to all the people marked on the e-mail message unless required.

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Topic:

Self Test for Lesson: Using E-Mail

Question 1 Which of the following statements is true for local e-mail clients? Select all answers that apply. Local e-mail clients are installed on your computer. Local e-mail clients save messages on the service providers system. Local e-mail clients are accessed by using Web browsers. Local e-mail clients can save e-mail messages on your computer. Question 2 Which of the following guidelines should you follow while writing professional e-mail messages? Select all answers that apply. Use courteous language in the e-mail to maintain politeness. Maintain a part of the original message to set the context for your reply. Use emoticons to express emotions. Include your e-mail address, phone numbers, and address in your signature. Decrease the length of messages by using abbreviations.

Note: The correct answers are shown on the next page.

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Answer 1 Which of the following statements is true for local e-mail clients? Select all answers that apply. Local e-mail clients are installed on your computer. Local e-mail clients save messages on the service providers system. Local e-mail clients are accessed by using Web browsers. Local e-mail clients can save e-mail messages on your computer. Answer 2 Which of the following guidelines should you follow while writing professional e-mail messages? Select all answers that apply. Use courteous language in the e-mail to maintain politeness. Maintain a part of the original message to set the context for your reply. Use emoticons to express emotions. Include your e-mail address, phone numbers, and address in your signature. Decrease the length of messages by using abbreviations.

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Lesson 4
Other Methods of Communicating on the Internet

Lesson Contents

What Are Online Communities?

How Instant Messaging Works

Publishing on the Web

Self Test

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Lesson Introduction
Imagine that you work at an organization where the employees are located all over the world, and you need to talk to them frequently. You might also have friends and relatives located in different parts of the world. In either case, you will get a huge phone bill if you talk to them frequently. The Internet provides a quick, easy, and cost-effective method to exchange messages with other computer users in any part of the world. In addition to e-mail, Internet provides a wide range of communication capabilities such as instant messaging, chat, blogs, and social networking Web sites.

Lesson Objectives
After completing this lesson, you will be able to: Identify the features of online communities. Explain how instant messaging works. Explain how to create and publish Web pages.

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Topic:

What Are Online Communities?

Online communities are formed by groups of computer users who have common interests and purpose to communicate with each other over the Internet. Some Web sites provide tools that allow you to exchange ideas and information in an open interactive forum. You can participate and interact with other users who are online. Some Web sites allow you to add your responses or views to an ongoing conversation when other users are not online. Some online communities provide a facility for sending e-mail messages about the details of discussions. There are different types of online communities, some of which are listed in the following table.
Type of online community

Description

Newsgroups

Newsgroups are online discussion forums dedicated to specific topics. There are newsgroups available for all kinds of topics such as computers, literature, social issues, current affairs, and more. These newsgroups are called Usenet. Newsgroups are like bulletin boards. They include articles on different areas of a topic, other peoples views on that topic, and announcements of various events or job openings. If you have questions for which you need answers, you can post them to the newsgroup. People will read your questions and reply with their answers or opinions. You can search for a newsgroup related to your topic of interest and subscribe to it. Then, similar to sending email messages, you can log on to the newsgroup and post your messages. The only difference is that everyone who logs on to the newsgroup can read your messages. All discussions related to a particular topic are grouped and linked by a single thread of discussion. So, over a period of time, you can continue a discussion on a particular subject with other people. Newsgroups can be subjected to inflammatory messaging. Posting such inflammatory messages is called flaming.

Chat groups/rooms

Chat groups or rooms are Web sites that you can use to communicate instantly with other people who have logged on to the same Web site. When you chat with someone, it means that you type a line of text and then press the ENTER key. The words that you typed appear on the screens of the other participants, who can then respond in kind. You can even use audio and video media while chatting so that you can talk and see the person you are chatting with. You can also transfer files to other participants.
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There are many chat rooms available that cater to different topic areas. Depending on your topic of interest, you can sign in to a chat room. You need to sign in to the chat room so that other people in the chat room can know that you are online. Today, you can also use mobile devices such as cell phones, personal digital assistants (PDAs), and laptops for chatting online. Chat rooms are not often closely monitored. Therefore, there can be incidents of inappropriate chat, use of explicit language, and harassment. Online chat groups can also be a target for online predators and a channel for identity thefts. Blogs Blogs are online diaries or journals. You can post articles, daily events, or your thoughts on any subject. Blogs are like personal diaries, where you can restrict access to people who can view and comment on your postings. You can either post your articles on specific Web sites that allow you to post blogs, or you can create your own Web site. An example of online blog site is Windows Live Spaces that is available on the MSN Web site. Similar to other online communities, blogs are often subjected to offensive language, graphic content, flaming, and spam. Social networking Web sites A social networking Web site facilitates building online social groups for people who share common interests. On such Web sites, you must create an account and a profile. People who use the Web site can view your profile and you can visit their profiles. Similar to instant messaging, you can add contacts or friends, share files, and hold discussions on a social networking Web site. For example, Windows Live Spaces on the MSN Web site is a social networking Web site. You can use some social networking Web sites only for business purposes. Such Web sites help you share ideas, post job openings, contact clients, and promote your products or services. On some social networking Web sites, anyone can easily access personal information provided by the users of the Web site. Malicious users can misuse the information available on such Web sites.

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Topic:

How Instant Messaging Works

The following table contains the transcript of an online animation.

Instant messaging allows you to communicate with other computer users over the Internet. However, unlike e-mail messages, you can send and receive messages immediately. Instant messaging is similar to a telephone conversation; the only difference is that you are typing your conversation. Instant messaging works just like a chat room, but allows only your friends and colleagues to see if you are online and start a conversation. To use instant messaging, you also need instant messaging software along with an Internet connection. You can download the messaging software from the Internet and install it on your computer. For this topic, Windows Live Messenger is used. Most instant messaging software works in a similar way. After you install the software, you need to create an account. You need to provide a user name and password. You may also be asked to provide your personal details, but this is optional. After you have created your account, you can log on and add the user names of your friends and colleagues who use the same instant messaging application. When you log on, the people in your list will know that you are online and can send messages to you. To send a message to someone who is online, you need to double-click the persons name on the list. A window will open, and you can type your message in that window. Most instant messaging applications provide a number of emoticons that allow you to express your emotions through icons. Most instant messaging applications allow you to change your status, such as Online, Busy, Away, or Out to lunch, to indicate whether you are available for chatting or not. In case you do not want the people in your list to see that you are online, but you would like to send messages to some of them, you can set your status as Appear offline. Depending on the application you use for instant messaging, there can be many more options.

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Topic:

Publishing on the Web

Web pages are files saved on a network server and made available on the Web. The process of making Web pages available to other computer users is called publishing. You can create your own Web page and publish it. For example, you can create a Web page that contains information about your interests, hobbies, family, and your work. You can also include pictures, audio, and even video on your Web page. Expert users can create a Web page by using a simple text editor, such as Notepad. Anyone can produce refined pages using specialized Web authoring software, such as Microsoft Office SharePoint Designer 2007 or Microsoft Expression Web. These programs make publishing pages to the Web as easy as sending an e-mail message. In this demonstration, you will see how to create and publish your Web page by using Expression Web. The following table contains the steps and transcript of an online demonstration. Step List

1 2 3 4 5 6 7 8 9

Publishing on the Web To start Microsoft Expression Web, click the Start button, click All Programs, click Microsoft Expression, and then click Microsoft Expression Web. To create a Web site by using a template, on the File menu, point to New, and then click Web Site. To select a template, in the New dialog box, on the Web Site tab, select Templates, select Personal 1, and then click OK. To open the home page of the Web site in Design view, in the Folder List pane, double-click default.htm. To change the style of the heading, scroll to the right, select the heading text, on the Standard toolbar, in the Style list, click Heading 3. To change the heading and the description of the Web page, in the Design view, replace the text with the required information. To format the text as a bulleted list, select the sentence, on the Formatting toolbar, click the Toolbar Options arrow, and then click the Bullets button. To add a hyperlink to the Web page, on the Insert menu, click Hyperlink.
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10 11 12 13 14 15 16 17 18 19

In the Insert Hyperlink dialog box, in the Text to display box, type any text to represent the hyperlink, in the Address box, type the hyperlink, and then click OK. To insert a picture after the bulleted list, press ENTER, and then on the Formatting toolbar, click the Bullets button. To add a picture to a Web page, on the Insert menu, point to Picture, and then click From File. In the Picture dialog box, browse to a specific folder, select the picture that you want to add, and then click Insert. In the Accessibility Properties dialog box, in the Alternate text box, type any text to describe the image, and then click OK. To modify the size of the picture, click the picture, in the Tag Properties pane, on the Tag Properties tab, under Attributes, in the height box, type the required height of the picture, in the width box, type the required width, and then press ENTER. To save your Web site, on the File menu, click Save. To save all the files that are included in your Web site, in the Save Embedded Files dialog box, click OK. To preview a Web site, on the File menu, point to Preview in Browser, and then click Windows Internet Explorer 7.0. To publish your Web site, in the Microsoft Expression Web window, on the File menu, click Publish Site.

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Transcript

Microsoft Expression Web is a Web design tool that you can use to create Web sites.

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You can use one of the Expression Web templates to create your Web page.

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The template provides a layout with placeholders for the content that you want to include on the Web page.

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Depending on the template that you select, a number of files are generated when you create the Web site. Default.htm is the home page of your Web site.

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The first line of the home page usually has a heading. To change the style of the heading, you can select any one of the styles from the Style list.

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You can replace the default text on the page by selecting the relevant text and then typing your own text.

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You can present information in the form of a bulleted list or a numbered list to help users grasp information quickly.

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You can add hyperlinks to your Web site to provide additional information to users.

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You can use the Insert Hyperlink dialog box to create a hyperlink that links to an existing or a new Web page, a file, an e-mail address, or a particular location on a Web page.

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You can add a picture to your Web page from a file, scanner, or digital camera.

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To add a picture from a scanner or a digital camera, you must connect the device to the computer and install the device software on the computer.

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In the Accessibility Properties dialog box, you can type the text that you want to display for pictures when the graphic is downloading, or when the picture cannot be found, or when a user moves the pointer over the picture.

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Expression Web automatically sets width and height properties for the picture based on the actual dimensions of the picture. You can set the picture size by modifying the HTML tag properties.

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After you add all the text, pictures, and links to your Web site, you should save the information.

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All the files that you included in your Web site, such as pictures or linked files, will also be saved.

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You should preview the contents of your Web site before making additional changes or finalizing the Web site.

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After you finish developing your Web site, you must publish the Web site to a Web server so that other users can access the Web site. You can select FTP (File Transfer Protocol) to publish your Web site on a Web server that supports FTP.

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Topic:

Self Test for Lesson: Other Methods of Communicating on the Internet

Sort the features of online communities into their associated categories by writing the statement number in its corresponding option box. Statement 1 2 3 4 5 6 7 8 9 Online discussion forums Discussion threads for topics Exchange messages by using mobile devices Send and receive responses immediately Build groups Post job openings Send icons to express emotions Visit profiles of other users Bulletin boards for questions and answers

Option 1 Newsgroups

Option 2 Social Networking

Option 3 Instant Messaging

Note: The correct answers are shown on the next page.

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Option 1 Newsgroups

Option 2 Social Networking

Option 3 Instant Messaging

9, 2, 1

8, 6, 5

7, 4, 3

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Module Summary

Lesson

The Internet

The Internet is a group of networks that provides various useful services. The components required to connect to the internet are a computing device, a connecting device, and an ISP. There are two methods of connecting to the Internet, namely physical and wireless. The amount of data that can be transmitted over a network in a certain amount of time is known as the bandwidth. The bandwidth of a network depends upon the technology you use to connect to the Internet.

The World Wide Web

The Web is a popular service provided on the Internet. It acts as a storehouse of interlinked documents. Documents on the Web are identified with the help of IP addresses, domain names, and URLs. You can use Web browsers to look for information on the Web. You can also make business transactions on the Web.

Using E-Mail

Electronic mail is one of the most popular ways of communicating on the Internet. You can write new messages and also manage your e-mail messages. You can use e-mail messages for personal and business-related communication. While writing e-mail messages, you should follow certain guidelines for language, formatting, and conduct to present clearly information.

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Other Methods of Communicating on the Internet

The Internet offers a quick, easy, and cost-effective method to exchange personal and professional messages with other Internet users around the world. You can use various methods such as online communities and instant messaging for communication over the Internet. Online communities are formed by groups of computer users who have common interests and reasons to communicate with each other over the Internet. You can use instant messaging to communicate with other computer users over the Internet. You can create your own Web page that lists your interests and hobbies and publish it over the Internet.

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Glossary

Access point An access point is a wireless connection device. It is used to connect a wireless computing device to a wired network. Add-ons Add-ons are programs that help you view files, such as animation, audio, or video, which are included in Web pages. E-commerce E-commerce refers to the business transactions made over the Internet, such as buying and selling items online. E-mail An electronic mail (e-mail) is an electronic form of the traditional postal mail that allows you to exchange messages and files over a network. Internet The Internet is a worldwide collection of public networks that are linked to each other for information exchange. IP address An Internet Protocol (IP) address is a numeric address that specifies the exact location of a computer on the Web. ISP An Internet Service Provider (ISP) is a company that provides Internet connectivity to individuals, businesses, and organizations. Modem A modem is a connection device that allows you to connect your computer to the Internet. It converts digital information into analog information and transmits it over a phone line. Network A network is a group of computers that are connected to share resources and exchange information.
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Online When a computer is connected to the Internet, it is said to be online. Online communities Online communities are formed by groups of computer users who have common interests and purpose to communicate with each other over the Internet. Portal A portal is a Web site that offers information related to a specific topic in the form of a directory. A portal acts as a starting point to a number of resources on the Web. Protocol A protocol is a standard method of transferring data between different computers. Search engine A search engine is a program that allows you to search and retrieve information over the Internet. The Web The Web, also known as the World Wide Web (WWW), is a collection of information that is accessible on the Internet. This information is arranged logically and stored on computers known as Web servers. Web address A Web address specifies the protocol to be used for transferring data between different computers and the exact location of the Web site. A Web address is also known as the Uniform Resource Locator (URL). Web browser A Web browser is a program that enables you to view and interact with various resources on the Web. Web page A Web page is a formatted text document on the Web. Web site A Web site is a collection of one or more Web pages that are linked together and made available through a Web server.

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