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  • Data Collection Six Sigma Case Study

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    Steven Bonacorsi
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    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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    Attribution Non-Commercial (BY-NC)
    Scarica in formato PDF, TXT o leggi online su Scribd
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    28 visualizzazioni2 pagine

    Data Collection Six Sigma Case Study

    Caricato da

    Steven Bonacorsi
    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 2

    Detailed Data Collections

    GEAE Account

    Project Leader:

    Richard Burton SDL/GB

    Start Date:

    May 14, 2002

    Master Black Belt: Steven Bonacorsi

    Six Sigma in Action Deployment Data Collection


    Customer Profile 18,000 seat Aircraft Engines Manufacturing & Service Company

    Business Problem & Impact


    Current tracking of GEAE end user data conversion details involves both the technicians & customer completing a full page of handwritten notes that takes between 2 5 minutes of non-value added production time per call.

    Process Capability Before 0.16 Sigma

    Measure & Analyze


    Data Collection: Speed of recording data on all calls was measured. The existing process sigma was 1.5 Root Causes: Antiquated collection methods & the qty of details recorded.

    Process Capability After

    Improve & Control


    Script used as part of the data backup process, now collects all the critical fields automated, then e-mails details to both customer and support staff.
    7.0 Sigma

    Results/Benefits
    After the 3 month project, the customer saved US$15.6K, with now zero labor hours applied in the collection of deploy details

    A savings of US$15.6K in 2002!

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