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LUCAS TVS WAS SET UP IN 1961. IT MANUFACTURES AUTO ELECTRICAL COMPONENTS. THE PRODUCTS ARE DESIGNED TO MEET THE DEMANDS OF VEHICLE MANUFACTURERS BOTH IN INDIA AND WORLDWIDE. THERE ARE FOUR DIVISIONS THE DIVISIONS ARE: DELPHI TVS LUCAS INDIAN SERVICES INDIA AND JAPANESE LIGHTING INDIAN NIPPON ELECTRICAL LIMITED

A study on effectiveness of Grievance Handling System at Lucas-TVS Ltd , Puducherry

PRIMARY OBJECTIVE:

Objectives:

TO STUDY THE EFFECTIVENESS OF THE GRIEVANCE HANDLING MECHANISM.

SECONDARY OBJECTIVE:

TO IDENTIFY WHETHER THE EMPLOYEES ARE AWARE OF THE GRIEVANCE HANDLING . TO IDENTIFY WHETHER THE GRIEVANCE HANDLING SYSTEM LEADS TO A FAVORABLE ATTITUDE TOWARDS THE MANAGEMENT. TO IDENTIFY WHETHER THE GRIEVANCE HANDLING SYSTEM LEADS TO A MUTUAL UNDERSTANDING BETWEEN WORKERS AND THE MANAGEMENT.

TO KNOW THE LEVEL OF EMPLOYEE SATISFACTION TOWARDS THE GRIEVANCE HANDLING PROCEDURES OF THE ORGANIZATION.
TO IDENTIFY THE FACTORS INFLUENCING THE EFFECTIVENESS OF THE GRIEVANCE PROCEDURE.

RESEARCH METHODOLOGY
RESEARCH DESIGN: DESCRIPTIVE RESEARCH
SAMPLE SIZE : 35 SAMPLES OUT OF 140 EMPLOYEES SAMPLING METHOD : SIMPLE RANDOM SAMPLING

TOOLS USED FOR DATA ANALYSIS WERE PERCENTAGE METHOD AND CORRELATION

FINDINGS OF THE STUDY

91.4% SUPERVISORS ARE HIGHLY SKILLED.THEY POSSESS HUMAN RELATION SKILL. 77.1% OF RESPONDENTS STRONGLY AGREE THAT REAL BASIS OF THEIR GRIEVANCE IS IDENTIFIED RATHER THAN ON PERCEPTION . 100% SUPERVISOR GIVEN AUTHORITY TO TAKE NECESSARY ACTION TO RESOLVE PROBLEM. 100% REGULAR FOLLOW UP IS TAKEN TO ENSURE RIGHT DECISION IS TAKEN. 88.6% OF EMPLOYEES ARE HIGHLY SATISFIED TOWARDS DECISION GIVEN .

SUGGESTIONS AND RECOMMENDATIONS

INFORMAL COUNSELLING HELPS TO ADDRESS AND MANAGE GRIEVANCES. ACCIDENT RATES, REQUESTS FOR TRANSFER, RESIGNATIONS SHOULD BE ANALYZED.

SUGGESTION BOXES CAN BE INSTALLED TO IDENTIFY THE CONFLICT OF INTEREST OR PROBLEM.

TEMPORARY RELIEF CAN BE PROVIDED SO THAT DELAY DOES NOT INCREASE ANY FRUSTRATION.

CONCLUSION
MANY COMPANIES ARE RECOGNIZING THE IMPORATANCE OF EMPLOYEES SATISFACTION. THE STUDY REVEALS THAT MOST OF THE EMPLOYEES ARE AWARE OF THE VARIOUS COMMITTEES AVAILABLE TO REDRESS THEIR GRIEVANCE.

THE EMPLOYEES FEEL OPEN TO SHARE THEIR GRIEVANCES.

THE RECORDS ARE PROPERLY MAINTAINED AND KEPT HIGHLY CONFIDENTIAL. EMPLOYEES ARE HIGHLY SATISFIED WITH THE DECISION GIVEN.

SCOPE FOR FURTHER STUDY

THE STUDY WILL BE USEFUL WHEN SIMILAR KIND OF RESEARCH IS UNDERTAKEN. STUDY FOCUSSES ON EFFECTIVENESS FOR GRIEVANCE HANDLING PROCEDURE

LIMITATIONS OF THE STUDY

SAMPLE SIZE WAS RESTRICTED TO 35. PERSONAL INTERVIEW OF EMPLOYEES WAS NOT POSSIBLE.