Managing Collective Intelligence Toward a New Corporate Governance \ Le management de lintelligence collective Vers une nouvelle gouvernanceTranslated by Julie E. Johnson This book is available in French, published by FyP Editions, to order the book in French: Go to www.axiopole.com “Cooperation and partnership are the only route that offers any hope of a better future for all humanity.” Kofi Annan, Secretary General of the United Nations (from a speech to the UN General Assembly on September 24, 2001) Readers’ endorsements: My thanks to those who actively contributed to this venture: Fanny Zara, Guillaume Lamothe, Florent Lafarge, Pierre Lévy, Pascal Baudry, Béatrice Sevat, Anne-Sophie Patin, Caroline Wirta, Thomas di Luccio, Jean-Philippe Mousnier, Alexandra Thusy, Charlotte Brothier, Carine Dartiguepeyrou, Elodie Beth, Marie-Pierre Lacroix, Philippe Gérard, Florence Imberti, Sabine Hamelin, Eric Seulliet, Jean Camon, Julien Elies, Thierry Millour, Vincent lacolare, Frédéric Lévy, Francois Lorek, Régis Jamin, Damien Halgand, Bernard Le Clech, Jean-Francois Noubel, Michel Marquis, Thierry Huynh, Jean-Louis Bourgogne, Gilles Norroy, Moussa Sarr, David Nifle, Patrick ‘Simier Aimé Koessler, Patricia Ravet, Gégory Poussier, Olivia Belin, Christophe Broquet, Jean-Louis Norbert Mineo and Franck Halmaert. ‘Author Profile Profile in English : www.olivierzara.com Profile in French : www.olivierTable of Contents Introduction Chapter 1 Fostering the Emergence of an “Intelligent Enterprise” 8 A. The three pillars of the intelligent enterprise . B. False cooperation: you think you are cooperating, but you are not! . 9 Case Study: WDHB Consulting . C. The process by which collective intelligence emerges .. Case study: Altran Group Chapter 2 Becoming a Manager of Collective Intelligence. A. Individual and collective management: Creating trust B. How the collaborative process (AXIO matrix) works . C. Impact of a collaborative process : Chapter 3 Accelerating and Optimizing the Decisionmaking Process 32 ‘A. Why do some managers resist collective reflection and consultation? ....... 32 B. Do decisions have to be made in favor of a consensus that emerges during group reflection?... eeceseeteee wee 33 €. Organizing collective reflection... se 34 D. Not organizing collective reflection ... ee os pevesee 34 E. Solitary reflection and decisionmaking 36 F. Meeting the need for a more participatory management that develops people’s potential... eeseeeen . seseenreesee 36 Chapter 4 Mana e Intelligence and Knowledge with AXIO 37 A. Gather and share information (S1) .. . 37 B. Reflect ($2). 37 C. Consult ($3) 40 D. Decide ($4)... soe 40 E, Capitalize and share information ($5) .. seeeein . 242 F. Act (S6) 42 Chapter 5 Information and Collaboration Technolo: ‘oward E- managemen 43 A The collaborative intranet: developing @ marketplace approach 44 B. Capitalizing and sharing information ........ . C. Systems protection and regulation... D. From functional KM to operational KM. E. From e-collaboration to e-management: Emergence of intranets for team