PRAGMATIC 2 FINAL PROJECT Study Involved Teaching Goal Level of proficiency Language Research goal Morrow Complaints Intermediate

Native English speakers and Second language students To teach phrases used to students so they may develop the ability to express complaints

Vocabulary/Important phrases learned Softeners: Im afraid, excuse me, but, I apologize, umm, OH Design Teacher presents objective by modeling conversation dealing with complaints. Example: Customer: Umm, excuse me sir, But Im afraid I have to complain about this TV I bought yesterday. Shop assistant: OH, I deeply apologize for this inconvenience this has brought to you. We will gladly make you a full refund or replace your product.

procedure assessment Explanation follow up Theory of pragmatics

Teacher models conversation Students discuss which situations they have had unpleasant shopping experiences. Students can use vocabulary learned to make own dialogue. Students role play dialogue which they have learned and use it in class based in real life experiences. In my point of view I can reflect that when pragmatics is taken into account in new second language learners, unpleasant misunderstandings may be avoided which will result in learners improving communication and relationships