Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
International context of control Obtaining performance information Principles of a control system. Simple process of control Control techniques Effective control systems Benchmarking Balanced Scorecard
Meetings
Gathering of all. Take time and resources
Information Technology
Make control simpler and quicker
Control Techniques
Financial analysis e.g. ratio analysis, variance analysis, cash flow, monitoring capital expenditure. Market analysis I.e. market demand, market share, marketing resources. Sales analysis e.g. sales targets, selling costs. Physical resources analysis analysis of plant and equipment utilisation, other measures of productivity and product quality Systems analysis consider the effectiveness of implementation and application of marketing resources. Others. . . . . .
Benchmarking
Benchmark core operational standards against the very best in business. Process benchmarking compare one process from within the organisation to another. Competitor benchmarking compares performance in key areas against that of competitors. Others?
Balanced Scorecard
Assesses performance across a wider dimension other than just financial performance. (tend to be backward looking) Customer perspective e.g. satisfaction and retention. Internal perspective e.g. employee behaviour, skills, quality. Innovation and learning e.g. idea generation, product development. The financial perspective traditional financial measures. Takes a shareholders perspective.