ONLINE RESORT RESERVATION SYSTEM

Prepared by:
Poebe

Kaye Costales Paragas Villanos

Mylene Ma.

Angeline Repollo

Kimberly

EXECUTIVE SUMMARY

A resort is a place used for reservation or recreation, attracting visitors for holidays or vacations. Puerto Paraiso Resort is located in Brgy. Bugayong, Binalonan,Pangasinan. The Resort offers resort reservation. The existing system of Puerto Paraiso Resort is manual. To improve the existing reservation system we make a project that we call "Online Resort Reservation System". Online Resort Reservation System focuses on improving the existing reservation system of Puerto Paraiso and making it online so that the resort can advertise through the use of world wide web and at the same time it may also help customers for making their reservation easier. The Online Resort Reservation System is reliable, fast and complete that provide reservation through online.

CHAPTER 1
INTRODUCTION

A.

BACKGROUND OF THE PROJECT

A resort is a place used for relaxation or recreation, attracting visitors for holidays or vacations. These are place, towns or sometimes commercial establishment operated by a single company. It is a living spa in the old fashioned sense of the world and a beautiful destination that caters to your needs and desires, in a peacefully placed environment. One cant help wonder about the history and heritage behind a resort on a visit. Many resorts have been restored and refurbished to portray rural life, which is temporarily interrupted by modern services that blend very well together.

B. COMPANY PROFILE

Puerto Paraiso Resort was established year 2005, owned by Engr. Alberto Espiritu. It is located in Barangay Bugayong, town of Binalonan, Pangasinan. Its just a hours drive from Manila. Its proximity to Baguio City makes it an ideal place to stay as you can get a glimpse of the countrys summer capital in just a two hours drive from the resort. And if you want to reflect deeply with Mother Mary, you can visit the shrine of Our Lady of Manaoag, which is just 20 minutes leisurely drive amidst green country side sceneries and smooth concrete roads. They offer resort reservation for all occasions such as weddings, birthdays, seminars, anniversaries and baptismal.

C. BUSINESS DESCRIPTION

The Puerto Paraiso resort is a place used for relaxation or recreation, attracting visitors for holidays or vacations. They offer resort reservation for all occasions such as weddings, birthdays, baptismal, anniversaries, seminars, debut and graduations.

D. ORGANIZATIONAL STRUCTURE
Manager

Receptionist

Cashier

Staff

Staff

Staff

Staff

Staff

Staff

E. SYSTEM INFRASTRUCTURE
The existing system of Puerto Paraiso Resort is manual; they dont use any machine or computer for the recording of their transactions. They store the data gathered from their guest in a simple notebook.

F. BACKGROUND OF THE SYSTEM PROBLEM

This study aims to determine what are the existing system for reservation at Puerto Paraiso Resort. Specifically, it seeks to answer the following question: 1. What are the factors that affect the resort reservation?

2. How these factors affect the resort reservation?

ISHIKAWA DIAGRAM
Materials
they dont have formal list book for guest reservation

Information gathered from guest is incomplete

No permanent staff is Assigned for this task unorganized

Manpower

Method

G. OBJECTIVE OF THE PROJECT

This project aims to improve the existing reservation system in real time of Puerto Paraiso Resort. It provides full reservation management. And it provides the company and the staff s well with any help they may need in their resort reservation, from getting off to a quick start to ongoing assistance.

H. SCOPE AND LIMITATION OF THE PROJECT

This study will focus only on the process of resort reservation system. It covers the booking or registration of the guest, viewing of the resorts availability, changing and cancelling reservation.

a. Booking or Registration
Filling up the ledger book for registration and reservation.

b. Viewing
View the availability of their rooms or any existing reservation.

c. Adding
Adding other services offered the guest desired to add.

d. Changing
If the guest adjust or change the date or any services they selected.

e. Cancelling
If the guest had change their mind and canceled their reservation or any services they had selected.

A. EXISTING SYSTEM DESCRIPTION

CHAPTER II SYSTEM ANALYSIS

Puerto Paraiso Resort offers resort reservation for all occasions such as weddings, birthdays, baptismal, debut, seminars and so on. Their reservation system is manual. First, the guest will inquire for the services they offered. Then

the receptionist will show the list of their services and the
availability of their resort. After the guest had selected, the receptionist will check if that services and date is available. And if that date and services is available, the receptionist will then show to the guest the reservation fee details. And the guest will pay for the required reservation fee and issued them a receipt with balance details. And the receptionist will add it to their list of reservation.

B. BUSINESS RULES
Reservation

fee is required for the reservation of the

resort for at least 40-50% of the full payment.

In

terms of cancellation, 50% of reservation fee will be

refund if cancellation is made one week before the date reserved or either depends on date the guest made the

reservation.

C. Existing Operational Cost

Personnel

Description Employees TOTAL

Number 2

Salary / Month Php 5,400.00 each

Salary/Yearly Php 129,600.00 Php 129,600.00

Maintenance
Description Telephone Bill TOTAL Monthly Php 1,500.00 Yearly Php 18,000.00 Php 18,000.00

Marketing Expenses
Description Notebook Receipt(booklet) Ballpen Log Book Fliers(bundle) Quantity Unit price 1 10 6 1 2 Php 30.00 Php 115.00 Php10.00 Php 225.00 Php 150.00 Total Price Php 30.00 Php1150.00 Php 60.00 Php 225.00 Php300.00 Yearly Php 360.00 Php 13,800.00 Php720.00 Php 450.00 Php 3,600.00

TOTAL

Php 18,930.00

D. DATA FLOW DIAGRAM

Context Diagram

Down payment / full payment for reservation Guest selected reservation details Guest Inquiry

List of new guest reservation details

Guest
List of services offered Reservation Fee details O.R(w/ balance) O.R(fully paid)

Puerto Paraiso Resort Reservatio n System

Receptioni sts

List of payments for reservation fee and balances

 Top Level Diagram

Check resort services offered

Guest

Guest Inquiry

Check resorts Services offered

D1 Resort Services Files

Resort services details

List of services offered

2
Guest selected reservation details Check Resort Reservation

Existing guest reservation details Check existing guest reservation details

D2 Resort Reservation Files

Checked guests selected reservation details New guests reservation details

3
Down payment for reservation Update Reservation Record

Guest reservation details

Updated guests selected reservation details Guest payments details

D3

Guest Account Files

Reservation Fee details Reservation Fee details (balance) Receipt

4
Updated guest payments details

Generate Reservation

List of new guest reservation details

In-charge

List of payments for reservation fee and balances

 Explosion Process 1
1.1
Guest Inquiry Show resorts Services offered List of services offered

Explosion Process 2
Existing guest reservation details

Guest selected reservation details

2.1
Check selected reservation and resort availability

Check existing guest reservation details

D1 Resort Reservation Files

Checked guests selected reservation details

 Explosion Process 3

Checked guests selected reservation details

3.1
Compute payments for reservation fee and update reservation record

Updated guests selected reservation details

Checked guests selected reservation details

3.2
Add guests reservation details New guests reservation details

D1 Resort Reservation Files

Guest reservation details

 Explosion Process 4
Updated guests selected reservation details

4.1
Generate Reservation fee details

Reservation Fee details

Guest
Reservation Fee details (balance) List of new guest reservation details

In-charge

Payments for reservation

3.2
Receipt Generate receipt

Guest

List of payments for reservation fee and balances

In-charge

Input and Output Documents

Input Documents Guest Inquiry - quest inquiry for resorts services and availavility. Guest selected reservation details - description of the selected reservations of guest. Down payment/ full payment payments for reservation fee. Output Documents Services offered list the list of resorts reservation services. Reservation fee details description of the reservation fee that the guest must pay. Official receipt with balance- given to the guest with balances details Official receipt for fully payment given to the guest for the full payment of the reservation

Chapter III System Design

Proposed System Description

Online Resort Reservation System provides the company a full reservation management. Online guest could view images of the resort, the services they offered, the packages rates and their units rate. The online guest could also view the existing reservation of the resort. For reservation, the online guest will first select the service they want, and then enter their arrival date and departure date, and the system will show all the services that are available for their dates. They could also add, remove or change the services they had selected. And as they select, add or change services, the payment details are stated automatically. After selecting, online guest will fill up a form for registration. For the returning guest, they will just log-in and the system will add it to their account. And then online guest will submit that form for confirmation and the system will show the summary of billings and confirmations. And the resort will contact the newly guest within 24hours through phone or email for the confirmation of their reservation.

Data Flow Diagram

Context Diagram
Updated registration form Added Services Details Guest selected reservation details Guest Search

Online Guest
Resorts details Reservation availability details Reservation summary Registration form Confirmation summary

Online Resort Reservation System

 Top Level Diagram

Guest Viewing Check resort services details

Online Guest
Resort details

View Resort Features

Guest selected services

D1 Resort Services Files

Resort services details

2
Guest added services

Guest selected services details

Retrieve Resorts Availabilit y

Added Services Details

Existing Guest Reservation Details

D2 Resort Reservation Files

New guests details

3
Updated Registration Form Log-In

Update Reservatio n Files

Updated Reservation details

Guest reservation details

Guest payments details

D3

Guest Account Files

4
Registration Form Confirmation Summary Reservation Summary Details

Generate Reservatio n

Updated guest payments details

 Explosion Process 1
Services details

1.1
Guest Search View Resorts Features Viewed resorts features

D1 Resort Services Files

Online Guest

Resorts services details

 Explosion Process 2
Resort availability details

2.1
Guest selected Reservation
Check Resort Availability
Selected services details

D2 Resort Reservation Files

Online Guest

Checked resort availability details

Added services availability details

2.2
Guest added services Validate Resort Reservation
Added services details

D2 Resort Reservation Files

Online Guest

Validated added services

 Explosion Process 3
Guest reservation details

3.1
Updated registration form Add New Reservation
New guest details

D3 Resort Reservation Files

Updated reservation details

Return guest reservation details

3.1
Log-in Update New Reservation
Return guest details

D3 Resort Reservation Files

Updated reservation details

 Explosion Process 4
4.1
Guest selected services Generate Reservation Summary
Reservation summary details

Online Guest

4.2
Added services details
Generate Registration Form
Registration form

Online Guest

4.3
Updated guest reservation Generate Confirmation Summary
Confirmation summary

Online Guest

Input and Output Design Input Design

Search for resort availability form.

Registration form for reservation confirmation.

Output Design Reservation summary form

Confirmation of reservation form

Database design Entity Relationship Diagram

DATA DICTIONARY

About Us - all information about the resort. Amenities - features of the resort, that guest can avail. Confirmation = the selected reservation of the guest is already validated and Contact Us - Mobile and telephone numbers where you can contact for more information about the resort Great Features - features of the resort. Home - Main page of the resort reservation online system Location - its state here where you can locate the resort. Log-in - this is for the returning guest. Package - resorts package deal Reservation summary - summary of the selected reservation of the guest. confirmed. Resort - a place used for relaxation or recreation, attracting visitors for holidays or vacations. Room & Rates - List of Rooms and their rates and inclusions.

APPLICATION DESIGN

Interface Design(User)

Home page of the Online Resort Reservation System

The resorts profile page

Resorts amenities pages

Resorts rooms and rates page

Home page of the Online Resort Reservation System

Resorts contact number and mailing address page

Resorts location page

Resorts swimming pool

Resorts cottages

Resorts receiving hall

Resorts wedding package

Resorts baptismal package

Resorts birthday package

Resorts debut package

Resorts seminar package

Interface Design(Server)

Admin log-in page

HARDWARE DESIGN
Name Processor Motherboard Memory Hard Drive Monitor Keyboard Mouse AVR DVD/CD ROM 2.93 GHZ Intel BLKHD55PJ 2GB DDR PC 1333 memory 500 GB 7200RPM SATA HDD 16 LCD Monitor PS/2 PS/2 500watts 20V Specification

Printer

Epson DeskJet printer

SOFTWARE DESIGN

Name

Specification

Operating System

Microsoft Windows7

Framework

.NET Framework 3.5

Database

MySQL Professional Edition

MANPOWER REQUIREMENTS

User should be at least 2 year college level and must be a computer literate.

RECOVERY PLAN

The Windows Backup (Microsoft Backup) utility helps to create a copy of the information on the hard disk. In the event that the original data on the hard disk is accidentally erased or overwritten, or becomes inaccessible because of a hard disk malfunction, the resort can use the copy to restore the lost or damaged data. The Windows Backup utility helps protect data from accidental loss. For example, the resort can use Windows Backup to create a duplicate copy of the data on the hard disk and then archive the data on another storage device. The backup storage medium can be a logical drive such as hard drive, or a separate storage device such as a removable disk, or an entire library of disks or tapes organized into a media pool. Using Windows Backup (Microsoft Backup), resort can: Archive selected files and folders on the hard disk. Restore the archived files and folders to the hard disk or any other disk that can access. Make a copy of the computer's system, which includes the system files, the registry, and other system components. Make a copy of the computer's system partition, boot partition, and the files needed to start up the system in case of computer or network failure.

PROPOSED OPERATION COST

Personnel
Description Employees TOTAL Number 1 Salary / Month Php 6,000.00 each Salary/Yearly Php 72,000.00 Php 72,000.00

Maintenance
Description Electric Bill Internet w/ Landline TOTAL Monthly Php 900.00 Php 3,800.00 Yearly Php 10,800.00 Php 45,600.00 Php 56,400.00

Marketing Expenses
Description Ledger Receipt(booklet) Ballpen Log Book Bond Paper TOTAL Quantity 1 10 6 1 1 Unit price Php 28.00 Php 115.00 Php10.00 Php 225.00 Php 150.00 Total Price Php 28.00 Php1150.00 Php 60.00 Php 225.00 Php 150.00 Yearly Php 168.00 Php 13,800.00 Php720.00 Php 450.00 Php 900.00 Php 16,038.00

POC = Php 144,438.00

DEVELOPMENT COST
Description Computer Set
Intel BLKHD55PJ Motherboard (Integrated Audi, Video LAN)

Cost Php 26,500.00

2GB DDR3 PC 1333 Memory

500GB 7200 RPM SATA HDD Internal Card Reader 20x DVD Writer 16 Wide LCD Monitor ATX Casing w/ Power Supply PS/2 Keyboard & Mouse Multimedia Speakers, 500W AVR Layers Ergonomic Table

Professional Fee Training Cost TOTAL

Php 40,000.00 Php 10,000.00 Php76,500.00

COST BENEFIT ANALYSIS

Existing Operational Cost Personnel

Number 2 Salary / Month Php 5,400.00 each Salary/Yearly Php 129,600.00 Php 129,600.00

Description Employees TOTAL

Maintenance
Description Telephone Bill TOTAL Monthly Php 1,500.00 Yearly Php 18,000.00 Php 18,000.00

Marketing Expenses
Quantity 1 10 6 1 2 Unit price Php 30.00 Php 115.00 Php10.00 Php 225.00 Php 150.00 Total Price Php 30.00 Php1150.00 Php 60.00 Php 225.00 Php300.00 Yearly Php 360.00 Php 13,800.00 Php720.00 Php 450.00 Php 3,600.00 Php 18,930.00

Description Notebook Receipt(booklet) Ballpen Log Book Fliers(bundle) TOTAL

EOC = Php 166,530.00

Development Cost
Cost Php 26,500.00

Description Computer Set

Intel BLKHD55PJ Motherboard (Integrated Audi, Video LAN) 2GB DDR3 PC 1333 Memory 500GB 7200 RPM SATA HDD Internal Card Reader 20x DVD Writer 16 Wide LCD Monitor ATX Casing w/ Power Supply

PS/2 Keyboard & Mouse

Multimedia Speakers, 500W AVR Layers Ergonomic Table

Professional Fee Training Cost TOTAL

Php 40,000.00 Php 10,000.00 Php76,500.00

DC = Php 76,500.00

PROPOSED OPERATION COST

Personnel
Number 1 Salary / Month Php 6,000.00 each Salary/Yearly Php 72,000.00 Php 72,000.00

Description Employees TOTAL

Maintenance
Description Electric Bill Internet w/ Landline TOTAL Monthly Php 900.00 Php 3,800.00 Yearly Php 10,800.00 Php 45,600.00 Php 56,400.00

Marketing Expenses
Description Ledger Receipt(booklet) Ballpen Log Book Bond Paper TOTAL Quantity Unit price 1 10 6 1 1 Php 28.00 Php 115.00 Php10.00 Php 225.00 Php 150.00 Total Price Php 28.00 Php1150.00 Php 60.00 Php 225.00 Php 150.00 Yearly Php 168.00 Php 13,800.00 Php720.00 Php 450.00 Php 900.00 Php 16,038.00

POC = Php 144,438.00

CHAPTER 4 SUMMARY, FINDING, AND RECOMMENDATION

Feasibility Study Operational Feasibility Performance The Online Resort Reservation System can provide adequate services to the company and to their staff that supports and satisfy them for all the information they need may from their resort and guests. It is a reservation system that simplifies the booking process wherein anyone can check room availability at any time of the day and night. With this system, it is easy to maintain a one relationship with resort guest. Each time a guest will make a reservation, the room status is updated and the customer details are added to resort database.

Economy The company must provide a certain amount for the development and implementation of the system, but in due time the initial investment can be acquired.

Control The Online Resort Reservation System has the ability to control the companys rental business and it helps minimize staffs errors.

Efficiency The Online Resort Reservation System automatically calculates rent, security deposits, charges, fees, due dates or any other features provided. Complete payment history is maintained for each reservation, including credit card payment information. Complete mailing address management is integrated into the online resort reservation process. Guest information is stored indefinitely, including e-mail addresses that may be used to e-mail confirmations. Names and addresses may be reused automatically each year for return guests. Labels can be printed or exported for direct mailings and brochures.

Services The Online Resort Reservation System is a full booking system wherein the guest(s) can book online and he/she can check the room availability in real time. The system will prompt the guest an instant availability check of a certain room type in a certain date, they could know whether the room is available or not. In addition, the guest can also pay online via Credit Card VISA/MasterCard, bank deposit (for locals who doesn't have Credit Card) as an additional mode of payment. When confirmed booked and paid, the system will send an instant booking and payment confirmation to the guest as well as to the resort/hotel owner for verification purposes. With regards to management of the system, guest can update (add, edit, delete) rooms types, room images, room rates, policy updates, down-payment management. In general, what you can see on the online reservation system can be managed by yourself without contacting us to update everything

TECHNICAL FEASIBILITY
The Online Reservation Resort System is reliable, fast and complete that provides your reservation for the rooms through online. The developers of this system are expert because they studied in this field for years. The Online Reservation Resort System is easy to implement throughout the company and is user friendly system.

ECONOMIC FEASIBILITY
Development Cost
Description Computer Set Professional Fee Cost Php 26,500.00 Php 40,000.00

Training Cost
TOTAL

Php 10,000.00
Php76,500.00

Existing Operational Cost

Personnel

Description Employees TOTAL

Number 2

Salary / Month Php 5,400.00 each

Salary/Yearly Php 129,600.00 Php 129,600.00

Maintenance
Description Monthly Yearly

Telephone Bill

Php 1,500.00

Php 18,000.00

TOTAL

Php 18,000.00

Marketing Expenses
Description Notebook Receipt(booklet) Ballpen Log Book Fliers(bundle) TOTAL Quantity 1 10 6 1 2 Unit price Php 30.00 Php 115.00 Php10.00 Php 225.00 Php 150.00 Total Price Php 30.00 Php1150.00 Php 60.00 Php 225.00 Php300.00 Yearly Php 360.00 Php 13,800.00 Php720.00 Php 450.00 Php 3,600.00 Php 18,930.00

EOC = Php 166,530.00

Development Cost
Description Cost

Computer Set
Professional Fee Training Cost TOTAL

Php 26,500.00
Php 40,000.00 Php 10,000.00 Php76,500.00

Savings(SN) SN = EOC - POC = Php 166,530.00 Php 144,438.00 = Php 22,092.00

Comparative Table

Annual Interest Rate Used = 4.3% (as of 2011)

Year Savings Interest Present Value(PVN) 1 Php 22,092.00 1.043 Php 21,181.21 Cumulative Present Value(CPV) Php 21,181.21 * Mark

2
3 4 5

Php 22,092.00
Php 22,092.00 Php 22,092.00 Php 22,092.00

1.088
1.135 1.183 1.234

Php 20,305.15
Php 19,464.32 Php 18,674.56 Php17,902.76

Php 41,486.36
Php 60,950.68 Php 79,625.24 Php 97,528.00

/
/ / /

Payback Period

PbP
=

DC CPV of the last * mark PV / Php 76,500.00 Php 21,181.21 Php 20,305.15
3.724

+ Number of *
+1

 Net Present Value (NPV) N PV = CPV of the last / (5th yr) DC = Php 97,528.00 Php 76,500.00 = Php 21,028.00

Return of Investment (ROI) ROI = NPV * 100% DC = Php 21,028.00 Php 76,500.00 = 27.48%

* 100%

Schedule Feasibility

The Online Reservation System can be made within four months and
needs another One month for testing.

Pert

Findings The Online Resort Reservation System provides features of both online reservation and advertisement through the use of the world wide web with good advertisement of the resort.

Recommendation The Online Resort Reservation System is recommended to help the resort in improving their existing reservation system and its reputation to the customer. And at the same time it helps in advertising their resort.