Christopher M. Ngwa 9511 Madison Street NE, Blaine, MN 55434; 763.786.9021 (h); 952.457.8889 (c); cn 1221f06@westpost.

net PROFESSIONAL PROFILE Strong customer service orientation, good organizational and time management sk ills Excellent written and verbal communication skills; fluent in both English and F rench Strong interpersonal and intercultural skills Strong analytical and numeric skills Self motivated and ability to work independently, as well as part of a team EXPERIENCE Sales and Customer Service Representative 1999 - Present Menards, Inc.; Fridley, MN Provide customers with timely and accurate information about various products t o help them identify their project needs Answer phone calls from guests and respond to inquiries regarding product avail ability, delivery, or special order status Work with team members to ensure that customer paperwork is correct and complet e Inventory of products to make sure products are available and well stocked Direct Support Professional 2008 Present Howry Residential Services, Inc.; Bloomington, MN Providing individualized support and supervision to each consumer Assisting with daily routines and activities such as cooking, household upkeep, socializing, self-care, budgeting, leisure activities, work related tasks, comm unication Attending to medical needs and appointments; promoting health, wellness, and sa fety Helping consumers to discover and develop their skills and abilities, and recor ding their progress EDUCATION Master of Business Administration (MBA) in Healthcare Administration (Expected G raduation Date: 12/2011) Saint Marys University of Minnesota, Minneapolis, MN Bachelor of Science: Business Administration, GPA 3.3; (December 2008) Metropolitan State University; St. Paul, MN Associate of Science: Business Administration, GPA 3.7; (August 2005) Member, Phi Theta Kappa Society, 2004 Normandale Community College; Bloomington, MN TECHNICAL SKILLS: Proficient in Microsoft Word, Excel, Access, and PowerPoint LICENSES : Property & Casualty, and Life, Health & Accident Insurance Licenses; issued in Minnesota October 2008