Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
2011
FMS-BBA (20) A
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ACKNOWLEDGEMENT All Praises to ALLAH Almighty, WHO guided us throughout this project and helped us in making it possible successfully. We are very much thankful to our Respected Teacher Mr. Amir Ghafoor Who gave us direction and directed us in the completion of the project.
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Contents
Sr. no
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27
Topics
Introduction of Management Information System Introduction of Bank
Vision Mission Core Values Company History Reason for selecting Allied Bank
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4 4 4 4 4 4 5 5 6 6 6 6 6 7 7 8 8 8 9 10 11 11 12 13 13 13 13
Services Offered by Allied Bank Limited Information System in Allied Bank Limited Old Management Information System in Allied Bank
Benefits of UNI Banking System Draw backs of UNI Banking System
Present Information System in Allied bank Management Overview Management Information System Organizational transaction processing system in T24
Payroll Transaction Process System: New Customer Identification Employees Record Real time Banking Automated Teller Machine Card (ATM Card)
Conclusion
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Introduction of Bank
Allied Bank Limited was the first bank, established in Pakistan. Before independence in 1942 it started out in Lahore, the name of bank was Australasia Bank; in 1974 it was renamed to Allied Bank of Pakistan Limited and later on Allied Bank Limited in 2005. In August 2004, the Banks ownership was transferred to an Ibrahim Leasing Limited and Ibrahim Group because of capital reconstruction. Today, with its existence of over 60 years, the Bank has built itself a foundation with a strong equity, assets and deposit base. It offers universal banking services, while placing major emphasis on retail banking. The Bank also has the largest network of over 800 online branches in Pakistan and offers various technology based products and services to its diverse clientele.
Vision
To become a dynamic and efficient bank providing integrated solutions in order to be the first choice bank for the customers.
Mission
To provide value added services to our customers To provide high tech innovative solutions to meet customers' requirements To create sustainable value through growth, efficiency and diversity for all stakeholders To provide a challenging work environment and reward dedicated team members according to their abilities and performance To play a proactive role in contributing towards the society
Core Values
Integrity Excellence in Service High Performance Innovation and Growth
Company History:
Under the Chairmanship of Khawaja Bashir Bux bank was esblished in December 1942 as the Australasia Bank at Lahore with a paid-up share capital of Paki Rs.0.12 million, and his business associates, including Abdul Rahman Malik who was amongst the original Board of Directors, the bank had attracted deposits, equivalent to PKR 0.431 million in its first eighteen months of business. Total
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assets then amounted to PKR 0.572 million. Today Allied Bank's paid up Capital & Reserves amount to Rs. 10.5 billion, deposit exceeded Rs. 143 billion and total assets equal Rs. 170 billion.
Mutual Funds
Other Services
Forex Services
Project finance
Cash management
Locker facility
Demate Services
Trade services
Demand drafts
Cards
Merchant Banking
Transaction banking
e-Tax
Insurance
Investment banking
e-Freight
Gold Banking
Custodial services
Online Services
Travelers cheques
Money transfer
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Draw backs of UNI Banking System: Problem in system: It was logical error, means missing numeric values; this operating system was full of problem in online system. Sometimes during online working it was missing transactions and banker had no knowledge of that missing transaction. Decentralized: It was decentralized database system not centralized; mean had not relation with other branches. Difficult installation: This information system was difficult to install, because it can only operated on LINUX. Difficult in troubleshoot: When ever there was a problem in line code, then it cannot be resolved by any one. For solution of that problem, bank always called to special application developer from head office. DOS biased: DOS is only biased on commands, and this operating system was DOS biased. So it was difficult to operate.
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Now information system of Allied Bank makes thousands of transactions per day. And this information system makes whole process more quick, reliable and simple. And employees can easily connect with other branches; customer service gets improved, online banking emerged and lot of other benefits. Now a day Allied Direct Internet Banking is an innovative online banking service. Allied Direct Internet Banking offers you good policy to manage and control your banking and finances (when you want to, where you want to. Now its Simple & Convenient, Secure and Faster. So, just get clicking.) MANGEMENT OVERVIEW
CEO
Exactive Directores
Regional Managers
Regional Managers
Regional Managers
Branch Managers
Branch Managers
Branch Managers
Branch Managers
Branch Managers
Branch Managers
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Management reports
General Ledger
New Customer Identification: Allied bank is using TEMENOS banking system which is connected to NADRA. Banks information system automatically verifies customers ID number, address, income, and city name. Which helps the management to identify whether he/she is using his original ID card or not. Whenever new customer come for open an account customer fill and form named KYC, abbreviation of KNOW YOUR CUSTOMER. Operational manager enter all date of that form into system which contains actual worth and expectations of deposit and after that manger enter his/her comment which he/she knows personally about that customer. Customer due diligence named report related to that customer goes to
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Head office and State bank also have access to that customer, through which State Bank knows the credit history of that customer.
Customers Data
TEMENOS
HUB
NADRA
Management
Employees Record: All employees having their personal login IDs which allotted at the time of employment and they are supposed to login when they enter the bank and logout on leaving. Their accounts are also connected with the HUB which continuously makes record of their hours spent in the bank. Moreover, the bank has their own setup which makes records of all the transactions made by an employee. All these help management to monitor the working efficiency of an employee. Through this information system management also have record of, how many customers served by whom employee. And they also have information through this system that how many customers convinced to open an account by whom. Page | 9
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Employee login
TEMINOS
HUB
Real time Banking: When a customer withdraws a sum of money from his or her account the transactions are processed and the account balance updated as soon as possible, allowing both the bank and customer to keep track of funds. When a customer goes to bank for withdraw or deposit the cash through cheque or cash then there are certain steps. We will just describe withdraw transaction. First step on the time of withdraw through cheque is, first cashier made entry of that cheque into information system (put cheque number, name of a/c holder) and then cheque is scanned into FLATBED PRINTER. And after that information system configure instrument number, amount in words & digits, and signature etc. If entered and scanned information will be same then system will proceed to next step. If transaction is of less than Rs.25, 000 then it needs the verification of just one person. And if cheque is of more than Rs.25, 000 then it needs the supervision of two supervisors. In case of more than twenty five thousand rupees transaction, system of Allied Bank generates one supervision code. One person made transaction and second supervises. And after configuration transaction is done. TEMENOS system of Allied Bank shows option of debit and credit at the time of transaction. And when transaction is made then the new transaction is send to Lane. Date and time of transaction automatically entered when ever transaction made. The Lane enters the HUB where the specified file is accessed. The updates are made entered there and finally the adjustment is done.
LANE
New transac tion update
Update previou s date
HUB
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Automated Teller Machine Card (ATM Card): Through ATM card customer can withdraw of cash easily. At the time of apply he/she give bio data, income summary, company name, NIC. That data (NIC no. and bio data) send to system TEMINOS which directly linked to NADRA. If information correct then it is forward to customer service centre and the issue of credit card.
NADRA
Applicant
Identification
Account details
ATM Issues
HUB
Management Information System after TPS:
Through TPS all routine information are collected in Allied Bank. All details of TPSs HUBs go into Management Information System. This information is then summar ized in the for m of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws. In one branch all daily transactions are recorded and all reports are prepared on daily basis. TEMINOS generate daily information report at the end of the day.
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Payroll TPS
New customer Identificatio n TPS
Payroll Transaction
Managers
Reports
MIS
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Drawbacks of T24:
Cost: T24 is expensive as compare to UNI banking. Centralized: If performance of one branch is not good then it has effect on other all performance. Security: Security of T24 is less then UNI Banking, because it is easy to hack. So data is unsecure in T24 Transaction missing Chances: After migrating on TEMINOS T24, Allied bank is still using manual system because there are some problems (regarding missing Transactions). Communication: Communication between employee and boss through this Information System is possible just within the branch. That is E-mail service. Messenger service is not available in this system.
Conclusion:
A management information system is a system or a process that provides the information necessary to manage an organization effectively. This report discus, all the activities that the Management Information System performs in our selected organization Allied Bank limited. The report starts with the background history of the bank such as when it establishes in Pakistan, the branches, pre and post era etc. Our conclusion is that, how the transactions of TPS are made by the Allied Bank Limited, using of these TPS from the new events such as account opening, new allowances etc and routine work including cash and payments record, updating of records, and payroll. These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and satisfactory services to their customers. Also includes the inter relations, of all the entities in the database of the bank.
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