MODELO DE COLA INFINITA CON c CANALES DE ATENCIN EN PARALELO

(Cantidad mxima de llamados en el sistema: 100)

Datos de Entrada
Llamadas entrantes
Velocidad de atencin por asesor
Nmero de asesores

Resultados
Nmero mnimo de asesores
Cantidad promedio de clientes en espera
Cantidad promedio de clientes en el sistema
Tiempo promedio de espera en cola
Tiempo promedio de espera en cola
Tiempo promedio en el sistema
Prob. de que un cliente tenga que esperar
Tiempo promedio de espera (de los que esperan)

0.767
0.366
4

llamadas/minuto
llamadas/minuto
asesores

c min
Lq
Ls
Wq
Wq
Ws
pw
Wq/cola

3
0.22
2.31
0.283
17.0
3.013
19.8%
85.9

asesores
clientes
clientes
minutos
segundos
minutos
%
segundos

TIEMPO PROMEDIO DE ESPERA EN COLA (Wq)

1.60
1.40

MINUTOS

1.20

1.00
0.80
0.60
0.40
0.20
0.00
1

10

11

12

13

NUMERO DE ASESORES

14

15

16

17

18

llamadas/minuto
llamadas/minuto

18

19

20

TIPO DE COLA (M/M/c) (GD/oo/oo)

Llamadas entrantes
Velocidad de atencin por agente
c Nmero de agentes

0.767
0.366
4

= /

2.093

Sumatoria hasta (c-1)

Po
Lq
Ls
Wq
Ws
Probabilidad de tener que esperar

1.7
6.8
8.5
0.11783
0.22
2.31
0.28
3.01
0.1975

n
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

^n/n!
1.000000
3.092818
5.282762
6.810479
7.609788
7.944350
8.061046
8.095935
8.105062
8.107184
8.107629
8.107713
8.107728
8.107730
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731

54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100

8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731
8.107731

 ^n
1
2
4
9
19
40
84
176
368
770
1612
3373
7060
14774
30920
64710
135426
283423
593152
1241360
2597941
5437017
11378687
23813522
49837367
104300538
218282044
456824590
956050724
2000840165
4187394312
8763454189
18340314669
38382940665
80328509117
168112949793
351829807360
736315753780
1540974863195
3224979931242
6749296049742
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n!
1
1
2
6
24
120
720
5040
40320
362880
3628800
39916800
479001600
6227020800
87178291200
1.30767E+12
2.09228E+13
3.55687E+14
6.40237E+15
1.21645E+17
2.4329E+18
5.10909E+19
1.124E+21
2.5852E+22
6.20448E+23
1.55112E+25
4.03291E+26
1.08889E+28
3.04888E+29
8.84176E+30
2.65253E+32
8.22284E+33
2.63131E+35
8.68332E+36
2.95233E+38
1.03331E+40
3.71993E+41
1.37638E+43
5.23023E+44
2.03979E+46
8.15915E+47
3.34525E+49
1.40501E+51
6.04153E+52
2.65827E+54
1.19622E+56
5.50262E+57
2.58623E+59
1.24139E+61
6.08282E+62
3.04141E+64
1.55112E+66
8.06582E+67
4.27488E+69

^n/n!
1.0
2.1
2.2
1.5
0.8
0.3
0.1
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

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2.30844E+71
1.26964E+73
7.10999E+74
4.05269E+76
2.35056E+78
1.38683E+80
8.32099E+81
5.0758E+83
3.147E+85
1.98261E+87
1.26887E+89
8.24765E+90
5.44345E+92
3.64711E+94
2.48004E+96
1.71122E+98
1.1979E+100
8.5048E+101
6.1234E+103
4.4701E+105
3.3079E+107
2.4809E+109
1.8855E+111
1.4518E+113
1.1324E+115
8.9462E+116
7.1569E+118
5.7971E+120
4.7536E+122
3.9455E+124
3.3142E+126
2.8171E+128
2.4227E+130
2.1078E+132
1.8548E+134
1.6508E+136
1.4857E+138
1.352E+140
1.2438E+142
1.1568E+144
1.0874E+146
1.033E+148
9.9168E+149
9.6193E+151
9.4269E+153
9.3326E+155
9.3326E+157

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0