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    The document discusses different business process automation systems, including back-end systems like HR and financials, and front-end customer-facing systems. It compares packaged, on-premise solutions like Oracle Siebel to hosted, on-demand options from Salesforce.com. Packaged systems require installation on the customer's servers, while hosted systems are accessed online without installation. Packaged systems have higher upfront costs but lower 5-year costs than hosted systems. The document outlines factors that differentiate hosted options like data storage models, transfer capabilities, and standards compliance.

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    The document discusses different business process automation systems, including back-end systems like HR and financials, and front-end customer-facing systems. It compares packaged, on-premise solutions like Oracle Siebel to hosted, on-demand options from Salesforce.com. Packaged systems require installation on the customer's servers, while hosted systems are accessed online without installation. Packaged systems have higher upfront costs but lower 5-year costs than hosted systems. The document outlines factors that differentiate hosted options like data storage models, transfer capabilities, and standards compliance.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato PPTX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    27 visualizzazioni17 pagine

    Ora Sforce Group

    Caricato da

    subvg
    The document discusses different business process automation systems, including back-end systems like HR and financials, and front-end customer-facing systems. It compares packaged, on-premise solutions like Oracle Siebel to hosted, on-demand options from Salesforce.com. Packaged systems require installation on the customer's servers, while hosted systems are accessed online without installation. Packaged systems have higher upfront costs but lower 5-year costs than hosted systems. The document outlines factors that differentiate hosted options like data storage models, transfer capabilities, and standards compliance.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato PPTX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 17

    vs.

    MICHAEL PHELAN SUBODH GHOSALKAR HARSHA PONNAM VASU AMARAPU

    Business Process Automation


    Back-end systems Human resources management Financials Accounting

    Back-end Systems
    Leading industry players Oracle SAP

    Front-end Systems
    Sales force automation

    Marketing
    Customer service & support

    Leading Industry Players


    Oracle Siebel

    Salesforce.com
    Microsoft SAP

    Delivery Models
    Packaged, on premise Oracle Siebel 2005 market leader
    3.9 million users 4500 customers

    Hosted, on demand Salesforce.com 2005 market leader


    399,000 subscriber/users 20,500 customers

    Oracle Siebel OnDemand had 49,000 subscriber/users

    Installation
    Packaged Customer-owned software Data hosted internally Deployed on premise Client-server environment

    Installation
    Hosted No installation Vendor-hosted software Data hosted by vendor Deployed off-premise Web access, no installation

    Getting Started
    Packaged Year and a half to two years Hosted Thirty days

    Fee Structure
    Packaged Software license Implementation consulting Software upgrade Technical support Hosted Subscription Technical Services

    Breakdown of Costs, Large Company


    Packaged CRM
    11% 27% 11%

    Internal Resources
    External Service Providers Software Licenses Software Hardware

    15% 24%

    Breakdown of Costs, Large Company


    Hosted CRM
    9%

    Subscription Technical Services

    91%

    Five Year Costs, Mid-size company


    $4,500,000 $4,000,000 $3,500,000 $3,000,000 $2,500,000 $2,000,000 $1,500,000 $1,000,000 $500,000 $0 Packaged, $4,172,831 Hosted, $2,123,762

    Hosted Product Differentiation


    All are cloud-based

    Details of cloud critical for differentiation

    Cloud Differentiation
    Backing data store Multi-tenancy for Salesforce.com Dedicated, isolated VM for Oracle Siebel/Fusion Data transfer Oracle Siebel/Fusion can transfer application and data to EC2, Oracle cloud, additional vendors Salesforce.com application and data dedicated to salesforce.com service or IBM partner

    Cloud Differentiation
    Standards-based implementation Oracle uses Java Enterprise Edition Salesforce.com uses Heroku hosted developer environment

    Runs a non-standard version of Java

    Social Networks Salesforce.com chatter is socially enabled

    Has proprietary connection to Facebook social graph

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