Information

xxx.xxxxxxx@xxxxxrg westerj5@ferris.edu 616-xxx-xxxx

Empathic Listening
Empathic Listening A program for making a dramatic change in the way you listen to others. Learn to be a listening presence so that individuals whose lives you touch become healthier, happier human beings.

Health System Relationship-Based Care

About the Trainer XXX XXXXXX, OP Sister of St. Dominic, has over 22 years of multicultural experience as an educator, seminar and retreat facilitator, certified spiritual director and administrator.

5000 State St. NE Anytown, USA XXXXX Health System

A PROFOUND NEED
When an individual is faced with a health care crisis, he or she needs emotional support as well as medical support. As Dr. Thomas Lynch, Massachusetts General Hospital so poignantly says, Knowing what to do medically isnt the challenge. The challenge is connecting with the patient.
The Doctor Factor, Newsweek, June 23, 2008

EMPATHIC LISTENING MAKE A DIFFERENCE.

Through empathic listening training, you can learn how to help others discover the power to resolve their own inner conflicts and to facilitate the healing processes.
What is Empathy? Empathy is the identification with or vicarious experiencing of the feelings, thought, or attitudes of another. Empathy is the capacity to understand and respond to the unique experiences of another. Power of Empathy, by Arthur T. Ciaramicoli, Ed.PhD,
and Katherine Ketcham

Unfortunately, in our fast-paced world, we are losing personal connections with one another. Often we are concentrating on a goal or getting through a specific medical procedure and not living or listening in the present moment. In some respects, we have lost the ability to listen and this negatively affects almost every aspect of medical carefrom our relationship with the patient to our relationships with our co-workers.

Empathic Listening
Encourages trusting relationships Reduces patient anxiety Increases patient positive responses and compliance Provides the connective tissue between technical skills and delivery

The training schedule is flexible, and includes follow-up sessions.

Rationale for Empathic Listening Training: Empathic listening increases happiness and health for the listener and the one listened to. Empathic listening humanizes a work environment leading to greater patient, employer and employee satisfaction. Empathic listening highlights the personal touch that care givers bring to the hospital environment. Research is confirming that when people feel listened to, accepted, and understood, healing happens.

What does it mean to listen empathically?

Empathic listening requires retraining our ways of thinking, listening and reacting. It challenges us to listen without an agenda, without judgment, and without a ready answer. Empathic listening communicates a caring presence.