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Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus system
making it easier for you to sell travel, increase your productivity and focus on delivering great
customer service.
Designed using the latest web technology, the intuitive graphical interface enables both new
and expert users to make the most out of the Amadeus system.
Amadeus Vista has been recently renamed Amadeus Selling Platform. All users of version
2.3P200 upwards will see the new name Amadeus Selling Platform in the user interface.
To launch your current version of Amadeus Selling Platform (Vista), just click on the left side on
LAUNCH AMADEUS SELLING PLATFORM
System Response:
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The security administrator may also set your sign so that you have to enter a password when you sign in.
in this case, after entering your password, you sign in with your sign and a duty code. The duty code is
part of the security structure in Amadeus.
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Amadeus Qatar W.L .L -3- Amadeus Reservation & Ticketing
SIGN-IN / SIGN-OUT ON NON-GRAPHIC PAGE
Two type of sign modes use in Amadeus are:
1. Sign in to production mode JI
2. Sign in to training mode JJ
Explanation:
JI Sign in transaction code
2345XY Agent sign
/GS Slash followed by the duty code
For each terminal, there are six work areas. When agents share a terminal, each agent can work
independently in a different area. When only one agent uses a terminal, that Agent can use all six-work
areas. The areas are identified as A, B, C, D, E, and F.
If you have a PNR displayed in a particular area, the system displays the message PNR Present – please
finish or ignore. You must ignore or end transacts the PNR before you can sign out.
The Amadeus system scans all signed-in terminals at 120-minute intervals. If you have not performed a
transaction on your terminal within the last 120 minutes, the terminal automatically signed out.
Options to Sign-out – JO
Sign-out of the current active area: JO
Sign-out of the specific area: JO B
Sign-out of multiple work areas, with the same agent: JOA/C/F
Sign-out of all work areas: JO *
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Amadeus Qatar W.L .L -4- Amadeus Reservation & Ticketing
Move between Areas:
When you sign in to more than one area, you can move from one to another by entering JM Followed by
the work area you want to Move to. For example: JMB
If you want to move to another area where more than one agent signed in to the same Terminal, enter JM
and the last two letters of your sign. For example: JMXY
System Response:
5897400E DOHQR2900 PSEUDO CITY : AGY
Explanation
5897400E Terminal number
DOHQR2900 Office id
AGY Pseudo city code as a travel agency
TM Time since last transaction in this area
MOD Mode- PRD for production, or TRN for practice training
SG Last two characters of agent sign
DT Duty code
LG Language code
TIME System time display (24:24hr clock)(12:12hr clock)
QCAT Queue category used for agent sign sortation
ACT Active queue
Q Active category
Status Status of Sign-in
Name Name of the first passenger entered in the PNR. (This may be
Different from the first passenger name displayed in the PNR)
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Amadeus Qatar W.L .L -5- Amadeus Reservation & Ticketing
OFFICE PROFILE - PV
Every Amadeus terminal is associated to an office id. The office id structured as follows:
DOHQR2900
Explanation:
DOH City or airport code for terminal location
The office profile is the security record, which controls many functional features at office level. An office
profile record attached to each existing office id. Many transactions check the office Profile for security
reasons. To display your own office profile, enter: PV
“ANC” field of the office profile indicates the office has CIP`s to issue tickets as net
Remittance.
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Amadeus Qatar W.L .L -6- Amadeus Reservation & Ticketing
Exercise
Note: Verify that you are not signed to any area
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Amadeus Qatar W.L .L -7- Amadeus Reservation & Ticketing
9) What is the Telephone Number for office DOHQR2120?
10) How do you Sign-in Practice Training in the first available area?
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Amadeus Qatar W.L .L -8- Amadeus Reservation & Ticketing
Answers & Suggested Entries
2) JMD
4) PV – DOHQR2900
5) JD (ABB........... or 58…….)
7) JB
11) JO
13) JOE
14) JO*
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AMADEUS HELP
Online help contains a detailed description of all the entries that used in the Amadeus central system.
Online help intended to provide you with the most up to-date support in the use of The Amadeus central
system. The information it contains immediately updated as soon as functional enhancement made to the
system. You can display help Information any time, even before you sign in to the system, by entering:
HELP or HE
The index provides a list of all the pages contained in that subject, and how to get each page.
For Example, to go to the introduction Page, enter: GP INT
You can display help on every transaction code used in the Amadeus system. To request help for a
Transaction, enter HE (transaction code)
For example: HE FQD
To access help pages, you have a choice of quick path entries, which all begin with: HE
You can find some of these quick paths listed in the main help index, or in the alphabetical index, or within
a page. For example, the quick Paths that can be used to access help on ticketing are:
HE TICKETING
HE TICKET
HE TIC
If you make a mistake in an entry, the system displays an error message. If this happens, you can Display
online help for the transaction Code that you entered incorrectly by entering: HE/
If your error involves a multiple element entry, Amadeus displays the help page for the first Transaction
code used in the Entry. The information in a help page usually begins with an example of the basic entry
you can use for that application.
A table of contents follows which lists the sections in the page and indicates how to display them.
For example, to move to the section starting on line 106, enter: MS106
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AMADEUS INFORMATION SYSTEM - AIS
AIS are a central source of reference information available to all Amadeus users. Amadeus, others by
External providers, update some parts of AIS.
You can display AIS pages at any time, even when you not signed into Amadeus. If you are working in
Amadeus, you can display AIS and then return to your previous activity.
You can move to the page you want to display by using special short commands called quick paths. For
example, to access the Qatar Airways page enters: GG AIR QR
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Exercise
1) What is the category, the subject and the page in following transaction:
GGAIREKBAGS?
2) On the day of your departure, can you leave your suitcase at the airport for a few
hours and go to Nice (NCE) city by bus?
4) What is the entry to find out Participating carrier in Amadeus, for example
Gulf Air (GF)?
5) What is the entry to find out Amadeus Qatar (QA) AIS pages?
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Answers & Suggested Entries
1) GG - Transaction Code
AIR - Category
EK – Subject
BAGS – Page
2) GGAPTNCE
GP4 for check the Facilities
GP5 for check Surface Transportation
3) GGWEATYO
4) GGPCAGF
5) GGAMAQA
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ENCODING AND DECODING
Amadeus uses codes to represent locations, companies, and equipment in the entries you use in
Amadeus and the displays that are Returned to you .Therefore you need to be able to interpret the Codes
you see and use.
With 'DAN' (but not 'DAC') you can restrict the display by:
1- Country code or country / state code.
2- Location type, as defined in the legend on DAN displays (A:ARPT B:BUS C:CITY, Etc)
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CONVERSION
You can add, multiply, subtract, and divide, as follows:
To Do This Symbol Example
Add ; DF120;25
Subtract - DF30-20
Multiply * DF30*3
Divide / DF20/2
You can calculate the base fare, total fare, or sales tax by adding a percentage to the base fare, or
subtracting a percentage from the total. For both adding and subtracting, the entry is the same: DF370P10
A clock: To display the time at different locations, time differences, and elapsed Flight times.
To display the day of the week for a specific date in the current year, enter, for example: DD31DEC
System response:
MON31DEC07
To display the day of the week for a specific date in another year, specify the year, enter: DD 02FEB 05
System response:
WED02FEB05
System response:
System Time is 0946/0946A on THU15MAR07
Current time in another city and difference between that city and your own, enter: DD LON
Time in another city compared to a specified time to another city, enter: DDLON1800/NYC
To display the elapsed flying time between two cities, enter for example: DDPAR1335/LAX1720
Explanation:
DD Transaction code
PAR Code for city of departure
1335 Departure time
/ Separator
LAX Code for city of arrival
1720 Arrival time
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To display the date for a specific city, enter, for example: DD SYD
System response:
SYD Time Is 2049/ 849P on FRI16MAR07
SYD is 10HRS 00MIN Later
To display a date a specified number of days after a given date, enter, for example: DD25JAN/30
System response:
SAT24FEB07
To display a date a specified number of days before a given date, enter, for example: DD25FEB/- 30
System response:
FRI26JAN07
You can combine the last two entry types to calculate a series of dates before and/or after the Specified
date. For example, enter: DD18FEB/-7/7/30
System response:
SUN11FEB06/SUN25NOV06/TUE20MAR06
To display the number of days between two dates, enter, for example: DD14JUL/25DEC
System response:
164
Options
Calculate Percentage: DF 950 P 10
Calculate time Difference between two Cities: DD PAR/NYC
Time for Specific City: DD SYD
Compare Two Cities Time: DDNYC1800/LON
Number of Days after Date: DD12DEC/27
Number of Days before Date: DD12DEC/-14
Day of the week for the Date: DD25DEC
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Exercise
2) How many cities in the world are having an airport called London?
4) Display all cities having an airport and called Paris in the USA?
5) If you want to go to Washington DC in the US, which code are you going to use to
request a flight availability display?
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Answers & Suggested Entries
4) DAN PARIS/US
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Exercise
1) If Fare of QAR 950.00 includes a 10% tax, what is the base fare amount?
3) Your customer is flying on Dcember15TH. You need to issue the ticket at least 10
days in advance and fare allows a maximum stay of 45 days. Before which date do
you need to issue the ticket and book the Return flight?
4) When it is 18h00 in Tokyo (TYO), what time is it in Miami (MIA), what is the time
difference between both cities?
5) If you rent a car in the US, the maximum speed authorized on a motorway is 55 Miles
an hour. How many kilometers an hour is this?
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Amadeus Qatar W.L .L - 19 - Amadeus Reservation & Ticketing
Answers & Suggested Entries
1) DF 950 P 10
3) DD15DEC/-10/45
4) DDTYO1800/MIA
5) DKMK55
6) DKCF20
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AMADEUS AIR
Amadeus Air provides airline Schedule and availability information for flight that have seats available for
sale. Availability and schedule displays contain flights for airlines that have a sales agreement with
Amadeus.
/ Amadeus access: both Amadeus access update and Amadeus access sell.
: Amadeus Access Update: provides real-time schedule updates and, when Numeric
Availability' is supported, last Availability from Amadeus principal displays.
. Amadeus Access Sell: fully secured sale (HK) for each seat.
(Blank) Standard Access: flight availability and schedules updated weekly. Message sent to
Airline at end of transaction.
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AVAILABILITY:
An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all
airlines, which have sales agreement with Amadeus. Based on the transaction code and parameters you
use to request the display.
SCHEDULE:
An Amadeus schedule display shows all flights operated by all airlines who submit schedule Information to
Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes shown for each
class of service, regardless of whether seats are Available, availability Status codes are shown for each
class of service, regardless of whether seats are available. The schedule display also shown flown flights
availability and schedule displays include flights up To 361days in the future (less for some airlines) And
up to 3 days in the past are stored in the system. Flights in the past are shown in an availability display
without availability status Codes.
Transaction code for a neutral availability (AN) or neutral schedule (SN) display. To request A different
type of display, replace AN or SN with any of the following:
AA or SA For A display by arrival time
AD or SD For A display by departure time
AE or SE For A display by elapsed travel time
BY NEUTRAL DISPLAY:
A neutral display (AN or SN) shows flights departing up to one hour before the departure time you specify.
If you do not specify A time, the display includes flights departing up to one hour before The current time
(for the current date) or flights departing from 0000 (midnight) on The day of departure (for a future date).
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BY ELAPSED TRAVEL TIME DISPLAY:
A display by elapsed travel time (AE or SE) shows flights in the order determined by the following
calculation: the actual elapsed flight Time (including stopover and connecting time) plus the time between
the departure time you specify and the actual departure time of the flight. For example: Assuming you
specify a departure time of 1600, the following table shows the order in which four flights would appear on
the availability or schedule display.
------------------------------------------------------------------------
! Flight ! Elapsed ! Elapsed time ! Display !
! Departs ! Flight time ! From 1600 ! Order !
--------------------------------------------------------------------------------
! 1630 ! 5hrs 45min ! 6hrs 15min ! Second !
! 1700 ! 5hrs ! 6hrs ! First !
! 1800 ! 4hrs 30min ! 6hrs 30min ! Third !
! 1900 ! 4hrs ! 7hrs ! Fourth !
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The order of flights described below applies to all types of availability and schedule display for European
Union regulations except USA.
1. Non-stop flights, by departure time (earliest to latest)
2. Direct flights, by elapsed flight time (shortest to longest)
3. Flights with an equipment change en route and connections by elapsed flight time
Two and three segment connections, online connections, and interline connections are not sorted.
European Union regulations apply in most Amadeus market except the US ACO.
OPTIONS:
To request an availability or schedule display
For One-way routing, enter for example: AN 11JUL DOHDXB
SN 11JUL DOHDXB
For Specific Time, Enter for Example: AN 11JUL DOHDXB 0900
SN 11JUL DOHDXB 0900
For Specific Carrier, Enter for Example AN 11JUL DOHDXB / A QR
SN 11JUL DOHDXB / A QR
For Specific Class, Enter for Example: AN 11JUL DOHDXB / C F
SN 11JUL DOHDXB / C F
For Specific Cabin, Enter for Example: AN 11JUL DOHDXB / K F
SN 11JUL DOHDXB / K F
For Specific Transit point (Via), Enter for Example: AN 11JUL DOHDXB / X AUH
SN 11JUL DOHDXB / X AUH
One or more than one option combination, Enter for Example:
AN 11JUL DOHDXB 0900/ X AUH / A GF / C F
SN 11JUL DOHDXB 0900/ X AUH / A GF / C F
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Direct Access
Direct access provides you with direct access to the reservation systems of major airlines. Using standard
Amadeus entries, you can obtain current information on availability of seats through a real Time link
between Amadeus and the airline. By accessing the airline's reservation system directly, you can see the
last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can
sold even if they are on request, or show a waitlist status on other types of Amadeus display. You can see
up to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access
the inventory systems of the Airlines that have a direct access agreement with Amadeus. Link between
Amadeus and the airline inventory system for 3-minutes only. When you know that the airline has a direct
access agreement with Amadeus, enter the number 1 Followed by the two-letter airline code.
You can only use the availability-by-departure time (AD) Transaction code. Enter, for example:
1EKAD12SEPDOHDXB
or
Display Amadeus availability and apply change entry for specific line number of airline required. For
example EK846 on line number 4 of Amadeus Display Screen, Enter: ACL4
System Response:
21 EK842 F9 Y9 B9 Q9 K9 DOH DXB 0940 0940 0 777
V9 T9 H9 S9
22 EK844 F9 Y9 B9 Q9 K9 DOH DXB 1300 1300 0 777
V9 T9 H9 S9
Direct Access Availability Starts with Line 21
Scrolling entries used to request additional displays within the same period of availability or schedule
display.
MD or MB Moves To A Subsequent Screen
MU or MT Moves To A Preceding Screen
MD Move Down
MB Move Bottom
MU Move Up
MT Move Top
MN Moves Next Day
MY Moves Previous Day
MPAN Redisplay Last Availability cleared Screen
MPSN Redisplay Last Schedule Cleared Screen
Modifications to a current display can made by entering the transaction code for change – AC (availability
change) or SC (schedule change) combined with the new information for the area to be modified. Multiple
changes can combined in a single transaction,
If they entered in the following sequence:
Date Period AC 15JUN or SC 15JUN
Only Origin City AC MUC or SC MUC
Only Destination City AC //MIL or SC//MIL
City Pair AC MUCMIL or SC MUCMIL
Specific Carrier AC /AEK or SC /AEK
After 2 Days AC 2 or SC 2
Before 3 Days AC -3 or SC -3
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TIMETABLE
Timetable displays can request using the following transaction codes:
Options:
Weekly timetable TNDOHCAS
Weekly timetable from specific date TN01JULDOHCAS
Weekly timetable for specific carrier TNDOHCAS/AQR
FLIGHT INFORMATION:
FLIFO is flight information stored and displayed in Amadeus. It provides the most up-to-date planned and
operational information about a particular flight both before and after departure. The information available
in FLIFO provided to Amadeus by the airline.
Flight information is available for airlines that have a sales agreement with Amadeus. If you request FLIFO
for a flight operated by another Airline, the system displays an error message telling you that flight
information is not available.
You can display FLIFO by specifying the flight number, or with short-cut entries from the PNR, Availability,
or Schedule displays. This entry used to display the latest known operational details of the flight.
To request flight information for a specific flight today, enter, for example: DO QR620
Options:
From availability / schedule displayed: DO2
From PNR segment: DO2
By Flight Information DOBA124/12JAN
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EXERCISE
1) What are the two main differences between an availability display and a schedule
display?
2) What is the entry to display all Non-participating carriers between Chicago (CHI) and
Detroit (DTT) on December 12th?
3) The flights in Amadeus display always ranked in a specific order For European
Union Display. What is it?
4) How long does it take before you loose the link with an airline's own system after
having requested a Direct Access display?
5) Where can you find information about the frequency of flights for a given city pair?
7) Where can we find information about the type of meal served by Class of service?
8) Do you see last-seat availability on the display shown below? Where? Which other
screen would you look at to find out the access levels supported by GF?
1 GF 531 F7 A7 J7 C7 Y7 H7 K7 / DOH BAH 0900 0940 0.320 0:40
M7 L7 Q7 V7 X7
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Amadeus Qatar W.L .L - 26 - Amadeus Reservation & Ticketing
Answers & Suggested Entries
1) In a Schedule display you find fully booked flight and classes you can also find
Airline with no sales agreement with Amadeus if you specify option/AXX (XX= airline
code) or /AYY in the end of your entry.
2) SN12DECCHIDTT/AYY
3) To comply with
Non-Stop Flights
Direct Flights
Connections Flights
6) (a) AC/AGF
(b) ACR3
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PASSENGER NAME RECORD (PNR)
A passenger name record (PNR) contains the details of a passenger's reservation, and other information
related to passenger’s trip. Each PNR consists of a collection of information items called elements. A PNR
can contain a maximum of 999 elements but it must contain the following five mandatory elements:
- Name element a passenger name
- Contact element a telephone number, or contact information for the person making
the booking
- Ticketing element an indication of the arrangements for issuing a ticket for the Booking
- Received from element The Name of the person who has mad the booking
After you have entered the five mandatory elements, you can use an end transaction entry to file the
record in The Amadeus central system. When a PNR filed in the system, it assigned a six- character code
called a record locator, which you can use to retrieve The PNR
NAME:
The Name Entry Is Used:
- To Insert Names for Individual Passengers into A PNR during Creation
- To Add Individual Name Elements for a Group
1 - Single Passenger
To enter a name element for a single passenger, you enter the transaction code NM followed by followed
by the passenger's surname, a slash, and the given name or initial. You can also add a title, preceded by a
space. NM1ALNASSAR/JAFFER MR
Response:
1. ALNASSAR/JAFFER MR
Note: The surname must contain a minimum of two characters and can contain up to 59
Characters. The system uses the passenger type codes for pricing and creates OSI or SSR elements that
identify the status of certain passengers.
In general, you can enter only one type code per passenger. The exceptions are the infant and id codes,
which you can combine with other type codes. You enter the passenger type code between parentheses
immediately after the first name or title.
The passenger type code YTH indicates that the passenger is a youth.
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For child passengers between the ages of 2 and 11, you must use the type code CHD. When you enter
CHD, the system generates an SSR element to inform the airline that the passenger is a child and is to
treated accordingly, enter, For example: NM1ALEMADI/YASIN(CHD/01JAN03)
Response:
1. ALEMADI/YASIN(CHD)
2 SSR CHLD LH HK1 01JAN03
Enter NM followed by the number of passengers sharing the surname, followed by a slash and the given
name and title of each Passenger, with each passenger separated by a slash.
For example, enter: NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS
Response:
1.ALNASSAR/JAFFER MR 2.ALNASSAR/MARIYUM MRS 3.ALNASSAR/NOORA MISS
Response:
1.ALNASSAR/JAFFER MR 2.ALSAAD/BADER MR
Response:
1.ALEMADI/NOORA MRS(INF/NASREEN/16JAN06)
3 SSR INFT QR NN1 ALEMADI/NASREEN 16JAN06/S2
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2- Infant with Different Family Name:
Entry: NM1ALEMADI/NOORA MRS(INFALNASSAR/NASREEN/16JAN06)
Response:
1.ALEMADI/NOORA MRS(INFALNASSAR/NASREEN/16JAN06)
3 SSR INFT QR NN1 ALNASSAR/NASREEN 16JAN06/S2
Options:
Single Passenger: NM1ALKULAIFI/ALI MR
Multi Passengers, same surname: NM2ALKULAIFI/ALI MR/NORA MRS
Multi Passengers, different Surname: NM1ALKULAIFI/ALIMR;NM1ALKULAIFI/NORSMRS
Child Passenger: NM1ALKULAIFI/JAFFER MR (CHD/16JAN03)
Infant, same surname as Adult: NM1ALKULAIFI /NORA MRS (INF/NASIR/16JAN06)
Infant, different surname as Adult: NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/16JAN06)
SELL:
An itinerary element can be a flight, hotel, car or ground transportation element. Each individual itinerary
element called segment. A PNR can contain up to99 itinerary elements in the PNR, the itinerary element
follows the Name, and is number consecutively.
- Direct sell (long entry)
- Sell from availability (short entry)
Each time you make a sell entry, the system displays the response as an element in the PNR with the
appropriate action code for the Airline’s sales agreement with Amadeus.
When you know all the details for a specific flight, you can book a seat using a long sell entry. A long sell
entry called a direct sell entry. The long sell entry does not refer to availability, schedule.
SSQR001B10DECDOHLHR4, or SSQR001B10DECDOHLHRNN4
Explanation:
SS Segment Sell Transaction Code
QR001 Airline Code and Flight Number
B Class of Service
10DEC Departure Date
DOHLHR Origin and Destination Airport Codes
4 or NN4 Number of Seats Requested
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When you have availability or schedule display on your screen, you can make a short Sell segment entry
directly from the display.
Explanation:
SS Segment Sell Transaction Code
1 Number of Seats
F Class of Service
2 Availability or Schedule Line Number
Here are some examples of entries you can make when you want to book connecting flight in a different
class of service:
1- Book 3 seats in M class on the first segment and C class on the second segment, both segments on
line 4 of availability display, Enter: SS3MC4
2- Book 3 seats in M class on the first segment, C class on the second segment and F class for third
segment, all segments on line 4 of an availability Display, Enter: SS3MCF4
CONTACT - AP
A PNR must include a contact element (to indicate where passengers can contacted) before you make an
end of transaction during PNR creation or after PNR retrieval. Every passenger in the PNR must covered
by a contact element. A PNR can contain a maximum Of 127 contact elements & the contact element
consists of the transaction code AP, followed by 1-90 characters of free-flow text. For example,
enter: AP DOH 4667579 – H
Explanation:
AP Contact Transaction Code
DOH City code of the Telephone Number
4667579 Telephone Number
-H Dash, followed by the telephone location indicator
In addition to telephone contact elements, you can enter e-mail contact elements.
For e-mail: APE- abc@abc.com
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TICKET ARRANGEMENT:
A ticketing arrangement element, also referred to as a TK element must be included in the PNR to indicate
the status of the ticket Issuance for all passengers in the PNR. The ticket arrangement element must be
present in a newly created or retrieved PNR before end of transaction is accepted by the system. The
maximum number of active ticketing arrangement elements for each PNR is 127.
TL Ticket time limit is used to request ticket issuance on a specific date and time, and
In your office. Automatic queue placement to queue 8, Category C1.
XL This identifier enables the itinerary automatically cancel when the date entered in the
TK Element reached. THE system automatically cancels the Itinerary (XI)
and ends transaction (ET). The cancellation takes place at local date and time.
RECEIVED FROM:
The received from (RF) element indicates who has instructed you to make or update a reservation. The RF
Element is mandatory. After you create or modify a PNR, you cannot file the PNR unless an RF element is
Present. The RF element only appears in the PNR during the current session and recorded in PNR history
when the PNR filed at the end of transaction.
The basic received from entry consists of the transaction code RF followed by the name of the responsible
person. You can enter the name in any format. The RF element can contain a maximum of 69 characters,
including spaces.
Explanation:
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END TRANSACTION:
When you have entered the five mandatory elements to create a PNR, you must end transaction to the
record in the system. To file and close the PNR, enter: ET
System Response:
END OF TRANSACTION COMPLETE - (6- Character Record Locator)
With one entry, you can end transaction and change advice codes in the PNR. This entry changes advice
codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements.
Elements that contain the codes NO, UN, and UC are transferred to the history section of the PNR. In
addition, associated elements, such as the FA or FB element, updated or removed from the PNR as
appropriate. Enter: ETK
With one entry, you can end transaction and change advice codes, and redisplay the PNR. This entry
changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements.
Elements that contain the codes NO, UN, And UC transferred to the history section of the PNR. In
addition, associated Elements, such as the FA or FB element, updated or removed From the PNR as
appropriate. Enter: ERK
Note:
Please cancel all ‘’HX’’ segments from the Amadeus PNR. If failed to remove
‘’HX’’ segments from the PNR, airline may raised ADM’S to travel agency.
IGNORE:
The ignore entry disregards all entries made during the current PNR session. During PNR creation, the
ignore entry removes any record of the PNR from the system. Any entries that are on the screen remain
until the screen cleared. Basic Entry: IG
System Response:
-IGNORED- For a newly created PNR
-IGNORED-ABC123 For a retrieved PNR
When you want to ignore current updates to an existing PNR and have the PNR redisplay on your screen
in its original form without any modification, enter IR
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CANCELING
PNR elements divided in to three categories:
- Name Elements
- Flight Segments
- Other
You make the cancel entry (XE) to move single or multiple active elements from the face of a PNR to PNR
history. When you cancel an itinerary element, a message sent to the vendor (Air Line, Car, Hotel, etc.).
RETRIEVAL
The retrieve PNR transaction used to retrieve and display an active PNR or to redisplay a PNR during the
current session.
Explanation:
RT Transaction Code
W4RQL4 Record Locator
This entry is limited to the office with responsibility for the PNR. For an exact search, enter the full name.
For example: RT/SMITH/J
Explanation:
RT Transaction Code
/SMITH/J Slash followed by name or group name
Explanation:
RT Transaction code
/S Slash followed by partial name or alphabet
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Retrieving A PNR from A Name List:
To display a PNR from a list displayed by another retrieval entry, enter: RT2 (2 Is the Reference Number)
To redisplay the list before or after modifying the displayed PNR, enter RT0
Explanation:
RT Retriever transaction code
QR001 Flight number
/23DEC Slash followed by date
-ALNASSAR Dash followed by passenger name
Explanation:
LM Transaction Code
/BA902 Slash followed by the airline code and flight number
/10JUN Slash followed by the date
LHRFRA Origin and Destination Airport codes
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STEPS TO CREATE A PNR
System Response:
RP/DOH1A0980/
1 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M
NON SMOKING FLIGHT LEG
SEE RTSVC
System Response:
RP/DOH1A0980/
1.ALNASSAR/THAMER MR(CHD/01JAN03)
2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN06) 3.ALNASSAR/KHALIFA MR
4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M
NON SMOKING FLIGHT LEG
SEE RTSVC
5 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN06/S4/P2
6 SSR CHLD LH HK1 01JAN03
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4-Enter the Contact details (AP / APE):
Telephone contact of passenger: AP DOH 4667579 B C/O ZAFAR
Travel Agency Contact: AP (Press ENTER key)
E-mail contact: APE-abc@abc.com
System Response:
RP/DOH1A0980/
1.ALNASSAR/THAMER MR(CHD/01JAN03)
2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN06) 3.ALNASSAR/KHALIFA MR
4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M
NON SMOKING FLIGHT LEG
SEE RTSVC
5 AP DOH 4667579 B C/O ZAFAR
6 APE ABC@ABC.COM
7 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN06/S4/P2
8 SSR CHLD LH HK1 01JAN03
System Response:
RP/DOH1A0980/
1.ALNASSAR/THAMER MR(CHD/01JAN03)
2.ALNASSAR/MARIAM MRS(INF/NOORA/05) 3.ALNASSAR/KHALIFA MR
4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M
NON SMOKING FLIGHT LEG
SEE RTSVC
5 AP DOH 4667579 B C/O ZAFAR
6 APE ABC@ABC.COM
7 TK OK05FEB/DOH1A0980
8 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN06/S4/P2
9 SSR CHLD LH HK1 01JAN03
System Response:
RP/DOH1A0980/
RF KHALIFA
1.ALNASSAR/THAMER MR(CHD/01JAN03)
2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN06) 3.ALNASSAR/KHALIFA MR
4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M
5 AP DOH 4667579 B C/O ZAFAR
6 APE ABC@ABC.COM
7 TK OK05FEB/DOH1A0980
8 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN06/S4/P2
9 SSR CHLD LH HK1 01JAN03
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7-End Transaction (ET/ER):
End Transaction to save changes: ET
End Transaction to save changes and redisplay PNR: ER
System Response:
--- RLR ---
RP/DOH1A0980/DOH1A0980 AA/SU 5FEB07/0832Z ZAEYOT
DOH1A0980/0001AA/5FEB07
1.ALNASSAR/THAMER MR(CHD/01JAN03)
2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN06) 3.ALNASSAR/KHALIFA MR
4 EK 848 V 15JUN 5 DOHDXB HK3 0345 0545 15JUN E EK/
5 AP DOH 4667579 B C/O ZAFAR
6 APE ABC@ABC.COM
7 TK OK05FEB/DOH1A0980
8 SSR INFT EK HN1 ALNASSAR/NOORA 16JAN06/S4/P2
9 SSR CHLD LH HK1 01JAN03
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OTHER SERVICE INFORMATION
An OSI (other service information) element contains special information regarding a passenger or
passengers in the PNR that sent to the airlines that appear in the itinerary. An OSI element is not a service
request and does not require confirmation from the airline.
The mandatory items in an OSI entry are the transaction code OS and the two-letter code of the airline to
which the information is to send. If the OSI element is for all airlines in the itinerary enter YY as a common
code.
The entry can contain a maximum of 68 characters. A PNR can contain a maximum of 127 OSI elements.
Explanation:
OS Transaction code
QR Specified airline specified for the OSI message
VIP COMPANY PRESIDENT OSI text
To Create SSR elements for all flight segments in an Amadeus PNR, you enter SR followed by a four-
character service code. For example, request for vegetarian meal, enter: SRVGML
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FREQUENT FLYER:
Many airlines offer frequent flyer programs to passengers who travel often on their airline.
These programs vary from airline to airline, each offering special features to their frequent flyers. Each
frequent flyer assigned an individual identification number. Some airlines maintain a database with
frequent flyer records in Amadeus containing the following information:
To display the name of a passenger as it is stored in the frequent flyer database of an airline, Enter: FFD
To create a name element and enter a frequent flyer SSR FQTV element for mileage accrual, enter: FFA
If the name element for the frequent flyer has already been entered in the PNR and you only want to enter
the SSRFQTV element for mileage accrual, enter: FFN
This entry creates an SSR FQTV for a name element that is already in the PNR. When there is more than
one name element in the PNR, passenger association is mandatory in the entry. FFNQR-123456789/P1
Explanation:
FFN Transaction Code
QR Airline code
-123456789 Dash followed by the frequent flyer number
/P1 Slash followed by passenger element number
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ADVANCE SEAT REQUEST
An advance-seating request is an application to an airline to reserve specific seating at booking time for a
passenger or passengers. Advance seating request entries can only be made for flight segments with one
of the following status codes -- HK, RR, KK, TK, LK, SS. A PNR can contain a maximum of 127 seating
SSR elements.
To specify a preferred part of the aircraft, add one or more of the following area codes
W Window
A Aisle
B Bulkhead
Explanation:
SM Transaction Code
8 Flight Segment Number
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OPEN FLIGHT SEGMENTS
Enter an open segment, instead of booking an air segment, when you do not know all the details of a
passenger’s flight plans but you still want to complete, price and ticket the itinerary. In the open segment,
you can specify the departure and arrival cities. If the departure date specified, it will printed on the ticket.
Flight number is required for open segment. Entry: SOBAC25NOVLHRJFK
Explanation:
SO Transaction Code
BA Airline Code
C Class of Service
25NOV Departure date (optional). Departure date is mandatory if it is the first segment to be
ticketed.
LHR Departure City
JFK Arrival City
If you know the arrival date, you can add this to your entry. SIARNK16MAY
Explanation:
SI Transaction Code
ARNK Arrival Not Known Indicator
16MAY Arrival Date (Optional)
RECONFIRMING BOOKING
You can reconfirm a segment that was originally booked in Amadeus. You can only use this entry for
segments with confirmed status codes. Enter, for example: Entry: 3/RR
Explanation:
3/ Segment Number, Followed By Slash
RR Status Code for Reconfirmed Segment
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OPTION QUEUE
The option element used to place a newly created or retrieved PNR to a specified office on a
specified queue on a specified date.
The option element entry consists of the transaction code op, followed by the identification of the
office where it is to be queued and the date on which it is to be queued.
ENTRY: OP/TEXT
OP Transaction Code
/TEXT Optional free-flow text, preceded by optional slash
ENTRY: OP10APR/TEXT
OP Transaction code
10APR Queuing date
/TEXT Optional free-flow text, preceded by optional slash
PRINTING
To print currently displayed PNR or 1st screen on local printer press print screen button on your key board
or press CTRL + P . To print an existing PNR on default printer, enter the print transaction code WR
followed by either an A (All) or S (Screen).
- WRA Prints the entire PNR
- WRS Prints the first screen of the PNR
The Retrieval Entry: WRA/RT (Entire Currently Displayed PNR - Whole PNR)
WRS/RT (Currently Displayed PNR - 1st Screen)
OPTIONS
Display Basic Itinerary IBD
Extended Itinerary IED
Print Basic Itinerary IBP
Print Extended Itinerary IEP
Print Joint Extended Itinerary IEPJ
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INSERT MANUAL TICKET NUMBER
The manual ticket number (FH) entry is necessary for either of the following reasons:
When you enter an FH element, the ticket number sent automatically to the airlines in the
itinerary that have agreed to receive them.
If the airline in your itinerary does not support automatic ticket number transmission, you must
send the ticket number to the airline manually or call airline.
FH Transaction code
E FH type indicator (A=Automated Tkt number, M=Manual Tkt number,
E=Electronic Tkt number)
INF Passenger type indicator (PAX or INF) (optional)
005 Three-digit airline code
- 1234567890 Hyphen and ten-digit document number.
- 91 Hyphen and last two digits of the last
/S3-7 Segment association (if applicable)
/P2 Single passenger association (if more than one Passenger)
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MINIMUM CONNECTING TIME:
The DM transaction shows the minimum time passengers must allow making a connection
between flights at an airport or city. For information about connections between terminals and
airports at a multi-airport city, enter DM followed by the City Code and (Optionally) a date.
DM LON
DM LON /15DEC02
Response:
CDG Standard Minimum Connecting Times
CDG-CDG FROM - TO
D/D D/I I/D I/I
CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
1- 115 115 115 115
2A- 115 115 115 115
To display the minimum connection times between two airports, include both airport codes in your
dm entry. For example: DM LGW -LHR
To specify the arrival terminal of the inbound flight, enter, for example:
DM CDG 2A
To specify the departure terminal of the outbound flight, add a dash (-) before the Terminal
number. Enter, for example: DM CDG -2B
DM CDG 2A -2B
To display the connection times that apply between flights of two specific airlines at a specific
airport, include the Airline and airport codes in your dm entry as follows:
DM AF / CDG / LH
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SPLITTING PNR
If you want to modify A PNR that has already been stored, you will need to split it. As the word split
implies, you then create two separate PNRS, the original or parent PNR, and the associate PNR.
You split a PNR when you wish to rebook a separate itinerary for one or more passengers. In so doing,
you separate them from the original PNR, because all passengers in a PNR must have identical flight
itineraries.
1. Enter the transaction code SP followed by the number of the name element to be split., To split
multiple names, enter the transaction code SP followed by the individual name element numbers or
a range of name element numbers. The system displays a PNR for the name elements that you
have just split. This PNR is temporarily identified as the *Associate PNR*.
Steps:
1- SP3 or SP3,4
2- RF Zafar
3- EF
4- RF Zafar
5- ET
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HISTORY
Every PNR that created in the Amadeus central system has associated historical information. The
historical information is a record of the creation of the PNR and of any additions, modifications,
Cancellations and deletions subsequently made to it. The system updates PNR history at each end of
transaction entry.
The PNR header line appears at the top of the history. Subsequently, each activity in the PNR listed as a
numbered element. The number for each element indicates when that activity performed. Activities that are
associated with the creation of A PNR are numbered 000, activities from the first retrieval of the PNR are
numbered 001, from the second retrieval 002, and so on. Each retrieval and set of modifications called a
step.
Example:
000 ON/BLAKE S/MS JACKSON M/MR STOYLE D/MR
000 OS/LH 401 F 20SEP 5 JFKFRA LK3 530P 715A+1/NN *1A/E*
000 OS/CAR SK NN1 FRA 20SEP-21SEP ECAR/CF-/NN
000 RF-PAX CR-MUC1A0701 SU 0001AA 28FEB/1009Z
When an element modified, cancelled or deleted, it appears in history with two numbers.
The first number (001) indicates the stage at which the item originally entered in the PNR. The second
number (003) indicates when the modification, cancellation or deletion made.
To display the entire history of the current PNR, without queue history, enter: RH
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QUEUES
It is very important that you work your queues regularly. You can use queues to do the following:
Each airline and travel agent provided with a queue bank for automatic placement of PNRS and
messages.
QT - A Queue count for all queues, categories, and date ranges, with active PNRS or messages.
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To start processing queues in the queue bank, enter: QS
You must include the queue number in your entry. You can also include:
A specific category and date range to start processing after making a QS entry,
After you make a QN entry, the system displays the next PNR or message. To end transaction on a PNR
before removing it from the queue, use the ET entry instead of QN.
For message queues only, to remove the current message and exit the queue enter: QNF
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Travel Information –TIF
You can use two different formats to find information in guided mode. You can use a four-letter
Transaction or TI/, followed by the full Word for the information you need:
TIFV -or- TI/Visa Visa Information
TIFH TI/Health Health Information
TIFA TI/All Visa and Health Information
System Response:
NA
AR
DE
TR
Where:
NA Passenger’s Nationality (Enter a Country Code or City Code in the Country)
AR Alien Residents (Enter the Country Code of Current Residence)
DE Destination Point (s) (Up To Ten Airport Codes)
TR Transit/Transfer Points (Up To Ten Airport Codes)
Note: Move the Cursor with Help of Aero keys and type information as per field will get Travel information
for move down next page Type MDTI.
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AMADEUS BASIC RESERVATION GLOSSARY
Following are the Amadeus reservation glossary
Availability Display
Available class to book or waitlist: AN01MARDOHDXB
Availability for Specified time: AN01MARDOHDXB1200
Availability for specified Airline: AN01MARDOHDXB/AEK
Availability for specified via connection: AN01MARDOHDXB/XAUH
Availability for specified Class: AN01MARDOHDXB/CV
Combination: AN01MARDOHDXB1200/XAUH/AGF/CM
Availability for In-bound and Out-bound: AN12MARDOHDXB*15MAR
Availability Display for Close or Book able: SN01MARDOHDXB (Schedule Display)
Name Elements - NM
Single Adult Passenger Name: NM1HUSSAIN/ALI MR
Same family Name for 2 Adults: NM2HUSSAIN/ALI MR/M MRS
More than on Name enter together: NM1HUSSAIN/A MR;NM1SYED/ALI MR
Child passenger: NM1HUSSAIN/NASEER MSTR(CHD/01JAN03)
Infant Same family Name as Adult: NM1HUSSAIN/M MRS(INF/NABIL/16JAN06)
Infant with Different family name: NM1HUSSAIN/M MRS(INFALEMADI/ALI/16JAN06)
Remove Child Title from Passenger 2 before save PNR: 2/ (Type Enter)
Add Child Title to passenger 3 before save PNR: 3/(CHD) (Type Enter)
Remove Infant from passenger 4 before save PNR: 4/ (Type Enter)
Add Infant to passenger 5 before save PNR: 5/(INF/ALI/10)
Update 2nd Name of passenger 6 before save PNR: 6/MARIYUM MRS
Segment Sell - SS
Sell 2 seats in V-cls on line 4 of Availability: SS2V4
Sell 2 seats in J-cls leg 1 and F-cls leg 2 of line 3: SS2JF3
Long sell : SSQR001B15MARDOHLHRNN2
Sell In-bound and Out-bound Display : SS2V1*V13
Dead Segment as OK Status for Issue Tickets: SSQR001B15MARDOHLHRGK2/QR
Dead Segment as WL Status for Issue Tickets: SSQR001B15MARDOHLHRGL2/QR
Open Segment for Ticket Issuance: SO QR B LHRDOH
Surface Segment: SIARNK
Phone Field - AP
Phone Number Field : AP 4667579
Phone Number Field for specific Location: AP DOH 4667579
Enter your office Number : AP (Type Enter)
E-mal Address : APE - abc@abc.com
Ticket Arrangement – TK
No Time limit : TKOK
Specific Time Limit with Date and Time : TKTL12MAR/1200
Auto Cancellation on Specific Date and Time: TKXL12MAR/1200
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Received From Field - RF
Modification asked by Passenger: RF PAX or RF P
Modification by Agent : RF ALI
Modification by Mr. Al-Emadi: RF MR ALEMADI
End Transaction – ET / ER
End the File and close the PNR : ET
End the File and Redisplay PNR: ER
End the File and Change the status code: ETK
End the File and Change the status code, Redisplay PNR: ERK
Retrieve PNR - RT
Retrieve PNR Number: RTXXXXXX
Retrieve By Name: RT/AHMED
Retrieve By Alphabet: RT/A
By flight Number and date RTQR001/12JUNDOHLHR-AHMED
Retrieve PNR on line 4 of the List: RT4
Frequent Flyer
Display the Name of passenger from Airline Data: FFDQR-1111111111 (Amadeus Users Airline Only)
Enter Frequent Flyer Number Automated: FFNQR-1111111111
Enter Frequent Flyer Number Automated for specific PAX2: FFNQR-1111111111/P2
Manual Entry for Frequent Flyer: SRFQTVEK-EK111111111
Manual Entry for Frequent Flyer for PAX 3 : SRFQTVEK-EK111111111/P3
Advance Seat
Display Seat Map for Segment Number 3: SM3
Request specific seat Number: ST/R/20K
Request specific seat Number for PAX 4: ST/R/20K/P4
Request specific seat for specific segment 4: ST/R/20K/S4
Generic Smoking Seat: ST/S
Generic Non-Smoking: ST
Generic Non-Smoking Window for Passenger #2: ST/W/P2
Generic Non-Smoking Aisle for Segment # 4: ST/A/S4
Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3:ST/B/S5/P3
OTHER SERVICES INFORMATION
Information for specific carrier: OS EK PAX IS VIP
Information for All carriers: OS YY PAX IS VIP
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Services Required - SR
Specific Meal request for All Carriers and Segments: SR VGML
Specific Meal request for Specific carrier and Passenger : SR VGML LH/P2
Specific Meal request for Specific carrier and Segment : SR VGML LH/S4
Form of ID as Passport number for an e-ticket: SR FOID QR HK1- PP1234567/P1
CANCELLATION
Cancel Specific Segment : XE4
Cancel Specific Segments : XE4,7
Cancel Range of segments: XE4-6
Cancel seat elements SX/7,8
Cancel Itinerary: XI
Retrieve History - RH
Retrieve History : RH
Retrieve History for specific Segment # 4 : RHS4
Retrieve History for other Airline PNR : RLH
Remarks – RM / RC
General Remark only View by Amadeus Airline Users: RM Please confirm segment 4
Confidential Remarks View by Your office: RC Charge extra QAR400.00
Option – OP
To remind you in Queue # 3 for Action : OP12MAR/free Text
Queue – QT / QS / QE / QI / QN / QD
Display Queue Bank : QT
Display specific Queue 2,Category (C )30 and Date Range(D) 1:QS2C30D1
Ignore Queue and PNR still in Queue: QI
Remove from Queue: QN
Delay PNR in Queue and Retrieve next Queue: QD
To place Queue on Queue 30 and category 20: QE30C20
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Manual Ticket Number – FH
Enter Manually Ticket Number for Non Infant: FH PAX 157-9196789012
Enter Manually Ticket Number for Infant: FH INF 157-9196789013
Enter Manually Ticket Number for specific Non Infant: FH PAX 157-9196789012/p2
Enter Manually Ticket Number for specific segments FH 157-9196789012/S2,3
Conjunction Ticket Number: FH 157-9196789012-013
Electronic Ticket Number: FHE 125-4800145671
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AMADEUS FARE QUOTE
Amadeus Fare Quote entries divided into two types of transactions:
FQ The Fare Quote transaction display information based on the data contained in an entry. No PNR
requires.
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ITINERARY PRICING
Entry Requests PNR TST Creation
FXP Itinerary pricing Yes Yes
FXX Itinerary pricing Yes No
FXT Select and stores the fare with the PNR when
multiple fares are offered Yes Yes
(as a follow-up entry after FXP/FXX)
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FARE QUOTE DISPLAY: FQD
To request a fare display for DOHA and Dubai on Emirates, enter: FQD DOHDXB/AEK
Response:
FQD DOHDXB/AEK
GF IR LH QR /YY*AC AG AK C6 TAX MAY APPLY
C9 DY D2 E6 FL FP FR F9 GX SURCHG MAY APPLY-CK RULE
G3 G5 HJ HS ID IF IT JD LF
LL LQ L9 PF QU Q7 Q9 RY R3
SP S9 TF TV T7 T9 UK UR UV
U2 VB VK V6 WW XF X3 X5 YC
Y2 ZD ZN ZU 2L 3H 4U 5N 5Q
6B 6G 6P 6Q 6S 7A 7Y 8H 8U
9B 9F 9G
ROE 3.64 UP TO 10.00 QAR
26JAN06**26JAN06/EK DOHDXB/NSP;EH/TPM 236/MPM 283
LN FARE BASIS OW QAR RT B PEN DATES/DAYS AP MIN MAX R
01 FOW 1280 F - - - - - - M
02 JOW 1190 J - - - - - - M
03 FRT 2120 F - - - - - - M
04 VOW 1030 V - - - - - - M
05 JRT 1970 J - - - - - - M
06 VRT 1710 V - - - - - - M
07 V2OW 780 V - - - - - - M
08 V2RT 1300 V - - - - - - M
09 VEE14 860 V 100 - - - 2+ 14+M
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Explanation
Line 1:
FQD DOHDXB/AEK
Line 2:
GF IR LH QR /YY*AC AG AK C6 TAX MAY APPLY
C9 DY D2 E6 FL FP FR F9 GX SURCHG MAY APPLY-CK RULE
G3 G5 HJ HS ID IF IT JD LF
LL LQ L9 PF QU Q7 Q9 RY R3
SP S9 TF TV T7 T9 UK UR UV
U2 VB VK V6 WW XF X3 X5 YC
Y2 ZD ZN ZU 2L 3H 4U 5N 5Q
6B 6G 6P 6Q 6S 7A 7Y 8H 8U
9B 9F 9G
Indicates the airlines that participate in these fares (GF IR LH QR ). The airlines(/YY*AC AG AK C6
C9 DY D2 E6 FL FP FR F9 GX) listed after the common fare (/YY*) code do not participate in
YY fares.
Tax May apply because Taxes are depends on carriers and Airports.
Surcharge may apply means many routing is not in mileage like (DOH-BAH-DXB by GF)
Line 11:
ROE 3.64 UP TO 10.00 QAR
Contain the rate of exchange and the rounding information. Theses rates of exchange are for fares filed in
a national currency of origin city.
Line12:
26JAN06**26JAN06/EK DOHDXB/NSP;EH/TPM 236/MPM 283
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Amadeus Qatar W.L .L - 58 - Amadeus Reservation & Ticketing
Line13
LN FARE BASIS OW QAR RT B PEN DATES/DAYS AP MIN MAX R
The following table explains the above you can find in the international fare display:
Header Contains
LN Line number
FARE BASIS Fare Basis
The fare basis code can give you information about the type of fare, type of passenger,
class of travel, minimum and maximum stay, reservation restriction, seasonality, and
days of travel.
* An asterisk indicates a future effective date. The fare is valid for travel on or after
the effective date.
) A closed bracket after the fare basis indicates that the fare is valid in one
direction only
/ Constructed fare.
OW One-way fare
QAR Currency code
RT Round trip amount
B Booking class
PEN Penalty information
NRF Non-refundable
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Amadeus Qatar W.L .L - 59 - Amadeus Reservation & Ticketing
Header Contains
DATES / DAYS The display contains up to two lines of date / days restriction.
+ A plus sign indicates that more restriction applies. To see more date
restrictions,
check the fare note/rule
S Seasonality
L Ticket only on this date
A Ticket on or after this date
B Ticket on or before this date
E Travel effective on or after this date
O Originate travel on or before this date
F Final travel must commence by this date
C Complete all travel by this date
X Fare cancelled on this date
M Modified fare
T Ticket/travel future effective date
AP Advance purchase requirements
+ A plus sign indicates that more requirements apply. To see any more advance
Purchase requirements check the fare note/rule.
M MPM fare
R Routing fare
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Amadeus Qatar W.L .L - 60 - Amadeus Reservation & Ticketing
Line14
The display shows fares sorted highest to lowest
01 FOW 1280 F - - - - - - M
02 JOW 1190 J - - - - - - M
03 FRT 2120 F - - - - - - M
04 VOW 1030 V - - - - - - M
05 JRT 1970 J - - - - - - M
06 VRT 1710 V - - - - - - M
07 V2OW 780 V - - - - - - M
08 V2RT 1300 V - - - - - - M
09 VEE14 860 V 100 - - - 2+ 14+M
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Amadeus Qatar W.L .L - 61 - Amadeus Reservation & Ticketing
FOLLOW UP ENTRIES AFTER FARE DISPLAY:
Fares display in NUCs from a Local currency display: FQDN (After Display FQD)
Fares display in Local currency from a NUC display: FQDL (After Display FQD)
Display a fare in another currency on line 3: FRC3/GBP
Request fare in opposite direction: FQDR
Tax breakdown for the fare on line 3: FQK3
Display the routing for the fare on line 4: FQR4
Booking code information for the fare on line 5: FQS5
Booking code information for the fare on line 5 for
Specific airline: FQS5/AEK
Display a rule for the fare on line 7 : FQN7
Display a list of paragraphs or the categories for the fare
on line 7: FQN7*LI
Display categories for fare on line 7: FQN7*AP,PE,CD
Display the fare rule number: FQN V235
Display the tax information for specific country: FQN TAX/QATAR
Display tax information for specific tax type: FQN TAX/UB
CURRENCY CONVERSION:
Convert a specific amount of a currency, using
The default currency of your Terminal: FQC 100GBP
Convert specific amount, using a currency code: FQC 100EUR/GBP
Convert from a designated currency to a NUC: FQC 1000QAR/NUC
Convert currencies up to 12 months in the past: FQC 100GBP/INR/15MAY04
Display a list of BSRs for a currency: FQB QAR
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Amadeus Qatar W.L .L - 62 - Amadeus Reservation & Ticketing
Exercise
1) What is your entry to obtain a fare display for fares from Doha (DOH) to Frankfurt (FRA) on
Emirates (EK), Valid on ................?
2) What is your entry to obtain a fare display from Doha (DOH) to London (LON), using the
shopper option, and specify a range of travel Commencement dates from ................to
..............?
3) Request round trip fares from Doha (DOH) to London (LON), specifying the 3 carriers
Qatar Airways (QR), British Airways (BA) and Gulf Air (GF).
4) Request a fare Display from Doha (DOH) to Paris (PAR) for Qatar Airways (QR), with
fares sorted from low to high.
5) Request fares between Doha (DOH) to New York (NYC) with British Airways (BA), for
current date. What is the entry to display the rule for the fare on the line 4?
6) What is the entry to display the List of all the rules for the fares on the line 4?
7) From the Above FQD display the rule attached to the fare on line 4, requesting the Child
Discount Paragraph only?
8) Display fares from Miami (MIA) to Atlanta (ATL) for Delta Airline (DL). How many routings
apply on this sector? Can you stop in FLL and PBI?
9) What is the difference between Routing fares (R) and Mileage Fares (M)?
10) Request a shopper display from Paris (PAR) to Santiago (SCL). Display the surcharge
Band from the first Mileage fare. How much will be the base fare if you stop somewhere
and the distance of the whole journey exceeds the MPM 10%?
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Amadeus Qatar W.L .L - 63 - Amadeus Reservation & Ticketing
11) Display Qatar Airways (QR) fares from Doha (DOH) to Paris (PAR), what is the Return
booking code of the fare YEE3M? If you use the QR fare and fly Part of the itinerary with
Emirates (EK), what will be the booking code for the EK flight?
12) Request a shopper display from Bangkok (BKK) to Singapore (SIN). How much is the
lowest Fare in USD?
13) Calculate Excess Baggage Amount From Doha (DOH) to Amman (AMM) for 30kgs.
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Amadeus Qatar W.L .L - 64 - Amadeus Reservation & Ticketing
Answers & Suggested Entries
1) FQD DOHFRA/AEK/D20DEC
2) FQD DOHLON/S/D15DEC**30DEC
3) FQD DOHLON/IR/AQR,BA,GF
4) FQD DOHPAR/AQR/IX
6) FQN4*LI
7) FQN4*CD
9) Routing Fares indicate exactly which intermediate points are valid for Travel.
Mileage Fares allow travel between 2 points with the MPM (Maximum Permitted
mileage) without increase, or up to 25 percent increase in fare and mileage when
exceeded. The intermediate points not specified for mileages fares.
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Amadeus Qatar W.L .L - 65 - Amadeus Reservation & Ticketing
INFORMATIVE PRICING (FQP):
The Amadeus Informative pricing transaction FQP is a fare calculation tool, which allows you to estimate
the fare for an itinerary. This is especially useful at times when you need to find the price for an itinerary,
but you are not yet ready to make a reservation.
You must use Airport codes, rather than City codes, so that the system can calculate the appropriate
taxes. If you prefer, you can create a mask, and let the system guide you through different options. You
can calculate discount fares, including cumulative discounts.
FQP is applicable for past date fares up to seven days in the past for the US and Canada, three
months elsewhere, and twelve months into future, which in the Amadeus system is 361 days
(12months).
If you do not enter any specific options to your entry, the system makes the following assumptions:
An adult passenger type.
The current date for the first segment, and an open date for all the other segments
An open booking class. The system displays the lowest possible price for each class.
YY fares for travel agencies, and carrier specific fare for airlines.
Stopover all the cities.
You can perform informative pricing on an itinerary by entering the transaction code FQP, followed by a
City pair, or several City pairs.
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Amadeus Qatar W.L .L - 66 - Amadeus Reservation & Ticketing
To request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG
System Response:
FQP DOHCDG
* FARE BASIS * DISC * PTC * FARE<QAR> * MSG *T
01 F * * 1 * 9530.00 *RB *Y
02 C * * 1 * 7200.00 *RB *Y
03 Y * * 1 * 6060.00 *RB *Y
> PAGE 1/ 1
The system returns a list of fares.
Note: In this example, 1 refers to an adult fare. When you request a discount ,
1 is the first discount requested and the adult fare is not displayed.
FARE Fare column
MSG Message Column
This column indicates if tax is included. The codes you can see are:
Y Tax included
N Tax not included
E Exempt of tax
System Response
FQQ03
03 Y * * 1 * 6060.00 *RB *Y
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
PAR YY Y Y 26JAN Y 20
QAR 6030.00 26JAN06DOH YY PAR1656.59NUC1656.59END ROE
3.640000
QAR 30.00QA
QAR 6060.00
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Amadeus Qatar W.L .L - 67 - Amadeus Reservation & Ticketing
STOPOVERS, TRANSFERS, AND SURFACE SEGMENTS:
The system considers all cities you enter in an informative pricing transaction as stopover points,
unless you actually specify a stopover point. The all-preceding cities will become transfer, or no
stopover points. The stopover indicator is a dash ( - ) and you include it after the stopover city.
For example FQP DOH MUC PAR FRA LON DOH
Response:
FQP DOH MUC PAR FRA LON DOH
* FARE BASIS * DISC * PTC * FARE<QAR> * MSG *T
01 F * * 1 * 16980.00 *RB *Y
02 C * * 1 * 12570.00 *RB *Y
03 Y * * 1 * 10550.00 *RB *Y
*ATTN CHANGE TO NO STOPOVER MAY VARY FARE
The system informs you that you can request other fare types by indicating a stopover point.
Compare the difference of results by designating Paris, Frankfurt, and London as the point of stopover.
Include dash after the city code PAR, FRA and LON.For example: FQP DOH MUC PAR- FRA- LON- DOH
Response :
FQP DOH MUC PAR- FRA- LON- DOH
* FARE BASIS * DISC * PTC * FARE<QAR> * MSG *T
01 F * * 1 * 16970.00 *RB *Y
02 C * * 1 * 12560.00 *RB *Y
03 Y * * 1 * 10540.00 *RB *Y
04 YEE3M * * 1 * 6770.00 *RB *Y
The system immediately offers you a lower price compares if not showing stopover indicator.
To look at the fare components of the fare on line 4, enter: FQQ 4
System Response:
FQQ04
04 YEE3M * * 1 * 6770.00 *RB *Y
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
XMUC YY Y Y 26JAN YEE3M 26APR 20
PAR YY Y Y YEE3M 26APR 20
FRA YY Y Y YEE3M 26APR 20
LON YY Y Y YEE3M 26APR 20
DOH YY Y Y YEE3M 01FEB26APR 20
QAR 6320.00 26JAN06DOH YY X/MUC YY PAR YY FRA YY LON M
868.13YY DOH868.13NUC1736.26END ROE
QAR 30.00QX 3.640000
QAR 30.00QA XT QAR 130.00RA QAR 70.00DE QAR 20.00FR
QAR 390.00XT QAR 40.00FR QAR 130.00GB
QAR 6770.00
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Amadeus Qatar W.L .L - 68 - Amadeus Reservation & Ticketing
You have an option to indicate a surface sector between a city pair. Enter it as two dashes after each other
( - - ). Using the same itinerary as before, DOH-MUC-PAR-FRA-LON-DOH, to indicate a surface segment
between Frankfurt and London, enter: FQP DOH MUC PAR - FRA - - LON- DOH
System Response:
FQP DOH MUC PAR - FRA - - LON- DOH
System Response:
FQQ4
04 YEE3M * * 1 * 6520.00 *RB *Y
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
XMUC YY Y Y 26JAN YEE3M 26APR 20
PAR YY Y Y YEE3M 26APR 20
XFRA YY Y Y YEE3M 26APR 20
LON S U R F A C E
DOH YY Y Y YEE3M 01FEB26APR 20
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Amadeus Qatar W.L .L - 69 - Amadeus Reservation & Ticketing
INFORMATIVE PRICING IN THE MASK
Depending on your location, and type of terminal, you may use a mask. The purpose of a mask
is to help you to describe an itinerary, and enter the required information correctly.
You can choose to display only the mask (/S)
System Response:
FQP/
U.YY . . .13FEB.DOH. . . .DXB.0.S
U.YY . . . .DXB. . . .DOH.0.S
> PAGE 1/ 1
The dots (.) are column separators, and do not delete them. You can leave irrelevant parts of the
mask blank.
The following example of a mask is completed with information :(move the cursor to the end of the
mask before you hit enter)
FQP/
U.QR . . .15FEB.DOH. . . .DXB.0.S
U.QR . . .18FEB.DXB. . . .DOH.0.S
> PAGE 1/ 1
System Response:
FQP/
U.QR . . .15FEB.DOH. . . .DXB.0.S
U.QR . . .18FEB.DXB. . . .DOH.0.S
* FARE BASIS * DISC * PTC * FARE<QAR> * MSG *T
01 FRTQR * * 1 * 3310.00 *RBSR *Y
02 CRTQR * * 1 * 3100.00 *RBSR *Y
03 F * * 1 * 2940.00 *RB *Y
04 PRTQR2 * * 1 * 2820.00 *RB *Y
05 J * * 1 * 2760.00 *RB *Y
06 JRTQR2 * * 1 * 2640.00 *RB *Y
07 Y * * 1 * 2280.00 *RB *Y
08 Q2QR2 * * 1 * 1750.00 *RB *Y
09 MEE7 * * 1 * 1180.00 *RB *Y
10 KEE7QR2 * * 1 * 1140.00 *RB *Y
*1-2,4,6,8,10*FARE VALID FOR E TICKET ONLY
*1-2,4,6,8-10*RESTRICTIONS MAY APPLY/CHECK FQN
*1-2*
*1-2,4,6,8,10*TICKET STOCK RESTRICTION
> PAGE 1/ 1
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Amadeus Qatar W.L .L - 70 - Amadeus Reservation & Ticketing
Explanation of the Mask
FQP/
U.QR . . .15FEB.DOH. . . .DXB.0.S
U.QR . . .18FEB.DXB. . . .DOH.0.S
---------------------------------------------------------------
A B C D E F G H I J K L M (COLUMNS)
Column Explanation
A U Unknown segment
S Flight segment
A Standby
L Waitlist
W Waitlist
O Open segment
R Request
C Flight number.
E Date. The current date is displayed and you can overtype the travel dates
for each segment.
Enter details in the departure and arrival time columns if you want the
system to automatically calculate stop-overs and connections, and display
the appropriate fares.
I Arrival time
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Amadeus Qatar W.L .L - 71 - Amadeus Reservation & Ticketing
Column Explanation
J Arrival city
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Amadeus Qatar W.L .L - 72 - Amadeus Reservation & Ticketing
STOPOVERS, TRANSFERS, AND SURFACE SEGMENTS IN THE MASK:
Assuming passenger originate from Doha , transit at Dubai , first stop-over point is London.
From London to Paris will travel by surface. From Paris to Dubai and transit at Dubai and finish
journey at origin point Doha.
System Response:
FQP/
U.YY . . .13FEB.DOH. . . .DXB.0.U
U.YY . . . .DXB. . . .LHR.0.U
U.YY . . . .CDG. . . .DXB.0.U
U.YY . . . .DXB. . . .DOH.0.S
> PAGE 1/ 1
The dots (.) are column separators, and do not delete them. You can leave irrelevant parts of the
mask blank.
Column Explanation
B Airline code.
E Date. The current date is displayed and you can overtype the travel dates
for each segment.
J Arrival city
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Amadeus Qatar W.L .L - 73 - Amadeus Reservation & Ticketing
OPTIONS FOR INFORMATIVE PRICING:
Following are the options for informative pricing
Specific Airline:
FQP DOH /A QR LON
Specific Date:
FQP DOH / D14 MAY DXB
Stopover Indicator:
FQP DOH LON PAR – MUC DOH
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Amadeus Qatar W.L .L - 74 - Amadeus Reservation & Ticketing
Surface Sector Indicator:
FQP DOH LON - - MUC DOH
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Amadeus Qatar W.L .L - 75 - Amadeus Reservation & Ticketing
EXERCISE – INFORMATIVE PRICING
1) A Passenger would like a quote for the following itinerary, She does not wish to make a
reservation yet, she just wants a price
QR C ........... DOHCDG
AF D .......... CDGLHR
BA J ........... LHRFRA
She is not sure the return dates but the routing will be the FRA-DOH by QR with C-class
part of the Journey.
QR C ……… FRADOH
Calculate the fare and display the Ticket Image (FQQ) for the lowest fare.
FQP………………………………………………………………………..
FQQ……………………………………………………………………….
Using the above pricing entry, make the applicable changes to calculate the fare in the
following scenarios:
a). PAR and FRA are stopovers, the rest of the points are transfers.
Entry………………………………………………………………………...
b). LON is a stopover and surface gap between LON and FRA, the other Points are
transfers.
Entry………………………………………………………………………...
c). LON is stopover point, the rest of the points are transfers.
Entry………………………………………………………………………….
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Amadeus Qatar W.L .L - 76 - Amadeus Reservation & Ticketing
3). FQP DOH DXB DOH on EK
Calculate the total fare for the above routing for lowest available fare and passenger Types.
Use the FQP and FQU entries to select the cheapest fare per passenger type.
What is the total fare?
Entries: FQP……………………………………………………………………
FQU……………………………………………………………………
Results:
CH……………………………..
IN………………………………
ZZ………………………………
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Amadeus Qatar W.L .L - 77 - Amadeus Reservation & Ticketing
Answers & Suggested Entries
1) FQP DOH/AQR/CC/D12DECCDG-/AAF/D15DEC/CDLHR-/ABA/CJ/D19DECFRA-/AQR/CCDOH
FQQ1
3) FQP DOH/AEKDXB-DOH/RCH*IN*ZZ
FQU12//13//17
Infant Fare = QAR120 + TAXES
Youth Fare =QAR870 + TAXES
Child Fare= QAR520 + TAXES
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Amadeus Qatar W.L .L - 78 - Amadeus Reservation & Ticketing
ITINERARY PRICING
The Amadeus itinerary pricing transactions allow you to price a PNR. Depending on which transaction you
use, you can choose to store, or not to store the pricing response in TST. The itinerary pricing transactions
are as follows:
FXP Prices an itinerary, and stores the response in a TST.
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Amadeus Qatar W.L .L - 79 - Amadeus Reservation & Ticketing
PRICING A PNR
System Response:
FXP
Because several fares apply, the system displays a list of fares for you to choose from. To select the fare,
on line 2, enter: FXT 02 /P1
System Response:
FXT02/P1
01 AMADEUS/MR
LAST TKT DTE 12MAR06 - DATE OF ORIGIN
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
DXB QR 0100 B B 12MAR 0815 BEE7 19MAR 20
DOH QR 0103 B B 15MAR 0750 BEE7 15MAR19MAR 20
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Amadeus Qatar W.L .L - 80 - Amadeus Reservation & Ticketing
PRICING A MULTI- PASSENGERS PNR
System Response:
FXP
If you pricing has several passengers at the same time, with the same fare, you have to passenger-select
with the FXT entry and you are choosing the fare on line 2, enter: FXT02/P1-3
System Response:
FXT02/P1-3
System Response:
FXX
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Amadeus Qatar W.L .L - 81 - Amadeus Reservation & Ticketing
To view a ticket image for Fare # 2 Enter: FQQ2
System Response:
FQQ02
02 BEE7 * * P1-3 * 990.00 * *Y
LAST TKT DTE 12MAR06 - DATE OF ORIGIN
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
DXB QR 0100 B B 12MAR 0815 BEE7 19MAR 20
DOH QR 0103 B B 15MAR 0750 BEE7 15MAR19MAR 20
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Amadeus Qatar W.L .L - 82 - Amadeus Reservation & Ticketing
ITINERARY PRICING OPTIONS
You can add options to define your pricing requirements. The options apply equally to FXP and
FXX. The following option indicators:
Request Pricing:
FXP /R CD (Senior Citizen Discount)
FXP / R ZZ (Youth Discount)
FXP/R, LON (Indicate the point of Sale and ticketing as LON)
FXP/ R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH)
FXP / R, ET (Exempt All Taxes)
FXP / R, U (Private Fares or Uni Fares)
FXP/NF (No Service Fee require)
FXP/R, FC-INR (Currency of sale override ‘’IC’’ domestic itineraries)
Turnaround Point:
FXP / BT- 4 (Turnaround point is segment 4)
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Amadeus Qatar W.L .L - 83 - Amadeus Reservation & Ticketing
FARE QUOTE – ITINERARY PRICING EXAMPLES:
Following are the examples for different pricing options
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Amadeus Qatar W.L .L - 84 - Amadeus Reservation & Ticketing
(5)- Retrieve Instructor PNR: YUDDW2
Type RFP;ER to obtain your own Record Locator:…………………
Price the PNR and store the Fare: Y2
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/0726Z YUDDW2
1.KHAN/SHAHRUKH MR
2 QR 100 B 15MAR 3 DOHDXB HK1 0815 1015 15MAR QR/
3 QR 103 B 18MAR 6 DXBDOH HK1 0750 0750 18MAR QR/
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Amadeus Qatar W.L .L - 85 - Amadeus Reservation & Ticketing
(9)- Retrieve Instructor PNR:
Type RFP;ER to obtain your own Record Locator:…………………………
Price the PNR as Dubai No Stopover: VLE6MQA1
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/0804Z YUDT2U
1.AMADEUS/M MR
2 EK 848 V 12MAR 7 DOHDXB HK1 0345 0545 12MAR EK/
3 EKOPEN V 12MAR 7 DXBKHI
4 EKOPEN V 25MAR 6 KHIDXB
5 EKOPEN V DXBDOH
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Amadeus Qatar W.L .L - 86 - Amadeus Reservation & Ticketing
Answers & Suggested Entries
Exercise #1
OR
By forced pricing option - FXP/L- BEE6MQA1
1) Received From and End Transaction – RFP;ER
2) Display the ticket Record (TST) – TQT or TQT/T1
3) Received From and End Transaction – RFP;ER
4) Display the ticket Record (TST) – TQT or TQT/T1
Exercise #2
OR
By forced pricing option - FXP/L-BEE7
1) Received From and End Transaction – RFP;ER
2) Display the ticket Record (TST) – TQT or TQT/T1
Exercise #3
OR
By forced pricing option - FXP/L-BEE7/PAX
1) Received From and End Transaction – RFP;ER
2) Display the ticket Record (TST) – TQT or TQT/T1
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Amadeus Qatar W.L .L - 87 - Amadeus Reservation & Ticketing
Exercise #4
OR
By forced pricing option - FXP/L-BEE7/INF
1) Received From and End Transaction – RFP;ER
2) Display the ticket Record (TST) – TQT or TQT/T1
Exercise #5
Exercise #6
OR
By forced pricing option - FXP/L-BEE7/RCH
1) Received From and End Transaction – RFP;ER
2) Display the ticket Record (TST) – TQT or TQT/T1
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Amadeus Qatar W.L .L - 88 - Amadeus Reservation & Ticketing
Exercise #7
OR
By forced pricing option - FXP/L-BEE7/S2,5
1) Received From and End Transaction – RFP;ER
2) Display the ticket Record (TST) – TQT or TQT/T1
Exercise #8
OR
By forced pricing option - FXP/L-BEE7/S2,5/P2
1) Received From and End Transaction – RFP;ER
2) Display the ticket Record (TST) – TQT or TQT/T1
Exercise #9
OR
By forced pricing option - FXP/L-VLE6MQA1/S2X,4X
1) Received From and End Transaction – RFP;ER
2) Display the ticket Record (TST) – TQT or TQT/T1
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Amadeus Qatar W.L .L - 89 - Amadeus Reservation & Ticketing
Exercise #10
OR
By forced pricing option - FXP/L-KLE6MQR/S2,5
1) Received From and End Transaction – RFP;ER
2) Update TST with bus segments DAC-CGP-DAC: TTU/T1/S2,3,4,5
3) Fare calculation override option: TTK/T1/CBUILD
4) Received From and End Transaction – RFP;ER
5) Display the ticket Record (TST) – TQT or TQT/T1
Exercise #11
OR
By forced pricing option - FXP/L-Y2/ZO-25P*FF25
1) Received From and End Transaction – RFP;ER
2) Display the ticket Record (TST) – TQT or TQT/T1
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Amadeus Qatar W.L .L - 90 - Amadeus Reservation & Ticketing
BEST BUY PRICING
Amadeus Best Buy pricing enables you to price a PNR with the lowest available fare for a booked itinerary.
It checks for lower fares and availability in lower booking classes or for lower fares in the same booking
class as already booked. The system suggests only fares that are applicable to the itinerary and the
passenger type. It also checks the rule conditions, such as advance purchase, and minimum and
maximum stay requirements.
Best Buy can automatically rebook an itinerary in a lower booking class, by using the highest access.
Alternatively, the system can inform you of lower fares without rebooking, to enable you to check if the
suggested fare is suitable for the passenger, without changing the PNR. You can also choose to store, or
not to store the pricing response in a TST.
In certain markets, Best Buy checks for lower fares across all cabins of the aircraft, and gives preference
to the highest cabin when the same fare applies. In other markets, Best Buy checks for lower fares in the
same cabin as the already booked segment. Your local Amadeus Help Desk can inform you about the
default for your market.
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Amadeus Qatar W.L .L - 91 - Amadeus Reservation & Ticketing
1- BEST BUY WITH AUTOMATIC REBOOKING: FXB/FXR
You can use the Best Buy entries FXB and FXR to rebook an itinerary in a lower class. FXB creates a TST
and FXR does not
To find the lowest applicable fare for this itinerary, and store TST, enter: FXB
System Response:
FXB
01 AMADEUS/M MR
ITINERARY REBOOKED
LAST TKT DTE 15MAR06 - DATE OF ORIGIN
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20
DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20
The system informs you that the itinerary rebooked. To store the TST and updates the reservation as per
changes, Receive from (RF) and End of transaction (ET/ER).
System Response:
--- TST ---
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1254Z YU8LQE
1.AMADEUS/M MR
2 QR 007 Q 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 Q 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
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Amadeus Qatar W.L .L - 92 - Amadeus Reservation & Ticketing
For example:
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1256Z YU8ORA
1.AMADEUS/Q MRS
2 QR 007 Y 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 Y 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
If you use the FXR entry, the response with fare details, but not creates TST. You can still view the fare
details by using the entry FQQ, followed by a number for a passenger. FXR
System Response
FXR
01 AMADEUS/Q MRS
ITINERARY REBOOKED
LAST TKT DTE 15MAR06 - DATE OF ORIGIN
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20
DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20
The system informs you that the itinerary rebooked. To store the TST and updates the reservation as per
changes, Receive from (RF) and End of transaction (ET/ER).
System Response:
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1259Z YU8ORA
1.AMADEUS/Q MRS
2 QR 007 Q 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 Q 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
This time only reservation changed as per lowest fare available and did not store TST.
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Amadeus Qatar W.L .L - 93 - Amadeus Reservation & Ticketing
2- BEST BUY WITH MANUAL REBOOKING: FXA
You can use the Best Buy entry FXA to display a list of lower applicable fares. As a follow-up, you can
choose to do a manual rebooking with the FXU, which stores a TST, or FXZ, which does not store a TST.
For example:
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1302Z YU8ORA
1.AMADEUS/Q MRS
2 QR 007 Y 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 Y 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
System Response:
FXA
* FARE BASIS * DISC * PSGR * FARE<QAR> * MSG *T
01 YRT * * P1 * 10330.00 * *Y
02 BEE3M * * P1 * 6860.00 * *Y
03 LLPX2M1 * * P1 * 6710.00 * *Y
04 YLPX2M * * P1 * 5840.00 * *Y
05 BRTLH * * P1 * 4540.00 *SR *Y
06 LLOWQR1 * * P1 * 4140.00 * *Y
07 QPX3MLH * * P1 * 3540.00 * *Y
08 QLE6MQR * * P1 * 3040.00 * *Y
*6,8*ARPT RESTR FARE LHR SEG 1/2
*5-8*TICKET STOCK RESTRICTION
If for example you would like to rebook the itinerary, and use the fare on line 08, without storing a TST,
enter: FXZ08/P1
System Response:
FXZ08
08 QLE6MQR * * P1 * 3040.00 *RB *Y
ITINERARY REBOOKED
LAST TKT DTE 15MAR06 - DATE OF ORIGIN
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20
DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20
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Amadeus Qatar W.L .L - 94 - Amadeus Reservation & Ticketing
The system informs you that the itinerary rebooked. To store the TST and updates the reservation as per
changes, Receive from (RF) and End of transaction (ET/ER).
System Response:
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1306Z YU8ORA
1.AMADEUS/Q MRS
2 QR 007 Q 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 Q 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
FXZ option only reservation changed as per lowest fare available and did not store TST.
If for example you would like to rebook the itinerary, and use the fare on line 08, without storing a TST,
enter: FXU08/P1
System Response
--- TST ---
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1310Z YU8ORA
1.AMADEUS/Q MRS
2 QR 007 Q 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 Q 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
FXU option stored TST for lowest available fare and changed the booking classes.
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Amadeus Qatar W.L .L - 95 - Amadeus Reservation & Ticketing
DISPLAYING THE LOWEST APPLICABLE FARE: FXL
You can use the entry FXL to display the lowest applicable fare for an itinerary. The system will also
advise you about seat availability. There is no follow-up entry to rebook the itinerary with FXL. Use either
the FXB or the FXR entry.
For example:
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1316Z YU82ZS
1.AMADEUS/Z MR
2 QR 007 Q 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 Q 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
System response:
FXL
01 AMADEUS/Z MR
NO REBOOKING REQUIRED FOR LOWEST FARE
LAST TKT DTE 15MAR06 - DATE OF ORIGIN
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
LON QR 0007 Q Q 15MAR 0920 QLE6MQR 14JUN 20
DOH QR 0006 Q Q 25MAR 1405 QLE6MQR 21MAR15SEP 20
There is only one passenger in the PNR; the system displays a ticket image. If more than one passenger
you can view the fare details for any of the passenger by using the FQQ entry, for example, FQQ 3. Use
either the FXB or the FXR entry to change the reservation and store the TST.
If the lowest fare is not available, the system will still display passenger and fare details of the
lowest fare, but include the following message at the top of the display:
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Amadeus Qatar W.L .L - 96 - Amadeus Reservation & Ticketing
AMADEUS TICKETING
The Amadeus central system allows automatically price the air itinerary of a PNR. The automatic pricing
entry FXP creates a transitional stored ticket (TST) which contains all the information necessary to issue a
ticket.
A TST can created when pricing requested before end of transaction on the PNR. The newly created PNR
must contain the flight segments and a passenger name.
A maximum of ten TSTS allowed for each passenger with different portions of the air itinerary. Multiple
TSTS must create with segment association. Ticketing requested by selecting TST and/or segment
numbers when more than one TST has created.
A display of a TST can obtained because of a TQT entry. Any time a modification made to the PNR, a
PNR change message automatically appended to the header line of the TST. It is necessary to verify the
validity of the TST and remove this message before ticketing requested.
When the system cannot price the PNR, you must manually create a TST with the TTC entry. The
response to this entry is an empty ticket panel.
- You fill in the TST panel fields with the necessary information using guided mode entries, or
- You use the format entry to enter information on the command line of the panel or in the PNR.
A TST that automatically created by the system is called an AST. A manually created TST called
an MST.
After the ticket has issued, Amadeus receives a ticket number message, which is stored in the PNR FA
element. The TK element in the PNR automatically changed to TK to show that the ticket has issued.
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Amadeus Qatar W.L .L - 97 - Amadeus Reservation & Ticketing
AREA REPORTING PLANS / BANK SETTLEMENT PLANS
Each time an agency issues a ticket on a given airline, the agency must report the sale to the airline for
payment purposes.
To simplify the reporting of sales to the airlines, IATA and the airlines have formed reporting plans.
Airlines’ wishing to participate in the reporting plans given an agreement where they will accept payment
from a third party, usually a bank. Bank Settlement Plans (BSPs) sometimes referred to as Area Reporting
plans (ARPs). In the U.S, the reporting plan called ARC (Airline Reporting Corporation).
A BSP record exists for each reporting plan and contains all the airlines that participate in the plan. The
Service Management Centre maintains the BSP record in Amadeus. If any agency does not have a
designated ticketing carrier, a BSP code must be present in the office profile (field ARP). This applies to all
offices that can issue tickets. BSP procedure are established by IATA in Geneva
There is a Plan Manger for each country who administers and overseas the plan within a particular
geographical area. The National System or National Distribution System provides BSP information to
Amadeus. Gulf BSP has office in Sharjah (UAE).
System Response:
--BSP/ARP PLAN FOR: AE GULFAREA
AA AC AF AH AI AY AZ BA
BD BG BI BR B3 CA CI CO
CX CY CZ DL D3 EI EK ET
EY FI GF GN G0 HR IC IR
IT IY JU J2 KC KL KM KQ
KU LH LO LX ME MH MS NZ
OA OS PK PR PS QF QM QR
RA RB RJ RO RT SA SD SK
SN SQ SU SV S7 TG TK UA
UL UM US VS VV WY W5 4L
7D 9W
System response:
--AIRLINES HAVING AGREEMENT WITH: BA
EK T P E
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Amadeus Qatar W.L .L - 98 - Amadeus Reservation & Ticketing
CRYPTIC/FORMAT ENTRIES TO UPDATE TST/TICKETING ELEMENTS
Create Manual TST : TTC
Specific passenger : TTC/P2
Specific passenger & segments : TTC/P2/S2,5
Add selling indicator : TTK/SSITI
Specific TST : TTK/T2/SSITI
Add Baggage allowance : TTK/A20K
Specific TST : TTK/T2/A20K
Specific TST & Line : TTK/T2/L2/A20K
Add Fare Base : TTK/BYEE4M
Specific TST : TTK/T2/BKEE4M
Specific TST & Line : TTK/T2/L2,5/BKEE4M
Add not Valid before & after : TTK/V12FEB12MAR
Specific TST : TTK/T2/V12FEB12MAR
Specific TST & Line : TTK/T2/L3,4/V12FEB12MAR
Add not valid after only : TTK/VXX12MAR
Specific TST : TTK/T2/VXX12MAR
Specific TST & Line : TTK/T2/L3,5/VXX12MAR
Add not valid before only : TTK/V12FEB
Specific TST : TTK/T2/V12FEB
Specific TST & Line : TTK/T2/L3,5/V12FEB
Add Market/Net Fare Amount : TTK/NF-1800
Specific TST : TTK/T2/NF-1800
Add Tour code for Non Infant : FT PAX NRQ01800/DOHR002
Add Tour code for Infant : FT INF NRQ00180/DOHR002
Specific passenger : FT PAX NRQ01800/DOHR002/ P2
Specific passenger & segments : FT PAX NRQ01800/DOHR002/ P2/S2,5
Payment for Non Infant (Publishes Fare): FP PAX CASH
Payment for Non infant (Net Fare) : FP PAX NR+CASH/QAR1950 (Include Taxes)
Payment for Infant (Published Fare ) : FP INF CASH
Payment for Infant (Net Fare) : FP INF NR+CASH/QAR200 (Include Taxes)
Specific passenger : FP PAX NR+CASH/QAR1950/P2
Specific passenger & segments : FP PAX NR+CASH/QAR1950/P2/S2,5
Commission : FM 7
Specific passenger : FM 7/P2
Specific passenger & segments : FM 7/P2/S2,5
Validating Carrier : FV QR
Specific passenger : FV QR/P2
Specific passenger & Segments : FV QR/P2/S2,5
Endorsement : FE VALID ON SHOWN CARRIERS
Specific passenger : FE VALID ON SHOWN CARRIERS/P2
Specific passenger & segments : FE VALID ON SHOWN CARRIERS/P2/S2,5
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Amadeus Qatar W.L .L - 99 - Amadeus Reservation & Ticketing
CRYPTIC/FORMAT ENTRIES TO UPDATE TST/TICKETING ELEMENTS
Update / Add Fare Amount : TTK/F1800.00 (Local currency QAR )
Update / Add Fare Amount : TTK/FUSD495.00 (Other currency USD )
Update / Add Equivalent Fare Amount : TTK/EQAR1800.00
Update / Add Fare & Equivalent : TTK/FUSD495.00/EQAR1800.00
Specific TST : TTK/T2/F800.00
Update/Add Tax : TTK/X100YR
Update/Add Taxes : TTK/X100YR/X200YQ/X30WO
Specific TST : TTK/T2/X100YR/X200YQ/X30WO
Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00
Additional amount as Total (Reissue) : TTK/T500.00
No Additional cost (Reissue) : TTK/T0.00
Delete specific Tax # 3 : TTK/X3
Add new Tax : TTK/X100YR
Change Tax amount for Tax # 3 : TTK/X3-X200YQ
Existing Tax as collected for reissue : TTK/X3 - O (Old tax which collected)
Add BSR : TTK/K13.65000 (K1 is transaction)
Specific TST : TTK/T2/K13.65000 (K1 is transaction)
Fare calculation : TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400
Fare calculation override : TTK/CBUILD
Specific TST : TTK/T2/CBUILD
Preview Ticket Image : TTP/T1/TKT/CRT
Specific Passenger : TTP/P2/TKT/CRT
Print Ticket : TTP
Specific TST : TTP/T2
Specific Passenger : TTP/P2
Specific Stock Reference : TTP/X A2
Override Validating Carrier : TTP/V*QR
Specific TST : TTP/T2/V*QR
Specific passenger : TTP/P2/V*QR
Override Electronic Ticket : TTP/OPT (Issue Paper Ticket)
Override past date TST : TTP/O (Expired TST)
Remove change flag from TST : TTF
From All TST : TTF/ALL
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Amadeus Qatar W.L .L - 100 - Amadeus Reservation & Ticketing
1- PUBLISHED FARE AN E-TICKET IN GRAPHIC MODE:
Following are the steps to issue an electronic ticket in graphic mode.
Step 2 – Price the PNR as per the new itinerary, enter: FXP
FXP
01 ISSUE/ETICK*
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Amadeus Qatar W.L .L - 101 - Amadeus Reservation & Ticketing
Step 4 – Save the itinerary pricing as per required fare, enter: RFADMIN; ER
Step 5 – Display TST in Graphic mode, enter: or TQT/T1 or TQT/Tn (n=TST Number)
System Response:
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Amadeus Qatar W.L .L - 102 - Amadeus Reservation & Ticketing
Step 9: Click on OK
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Amadeus Qatar W.L .L - 103 - Amadeus Reservation & Ticketing
2 – PUBLISHED FARE AN E-TICKET IN NON-GRAPHIC MODE:
Following are the steps to issue an electronic ticket in non-graphic mode.
Step 2 – Price the PNR as per the new itinerary, enter: FXP
FXP
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Amadeus Qatar W.L .L - 104 - Amadeus Reservation & Ticketing
Step 4: Insert Commission Value: FM 0
--- TST ---
RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1419Z YYWNCT
1.ISSUE/ETICKET NONGRAPHIC
2 QR 114 K 15FEB 5 DOHDXB HK1 2050 2255 15FEB E QR/YYWNCT
3 QR 113 K 19FEB 2 DXBDOH HK1 2155 2155 19FEB E QR/YYWNCT
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK13FEB/DOHQR2900
6 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3
7 FM *M*0
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Amadeus Qatar W.L .L - 105 - Amadeus Reservation & Ticketing
Step 7 – Save the changes in the TST, enter: REZAFAR; ER
--- TST ---
RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1419Z YYWNCT
1.ISSUE/ETICKET NONGRAPHIC
2 QR 114 K 15FEB 5 DOHDXB HK1 2050 2255 15FEB E QR/YYWNCT
3 QR 113 K 19FEB 2 DXBDOH HK1 2155 2155 19FEB E QR/YYWNCT
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK13FEB/DOHQR2900
6 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3
7 FM *M*0
8 FP CASH
9 FV QR
System Response:
--- TST ---
RP/DOHQR2900/DOHQR2900 OC/PR 13FEB08/1420Z YYWNCT
1.ISSUE/ETICKET NONGRAPHIC
2 QR 114 K 15FEB 5 DOHDXB HK1 2050 2255 15FEB E QR/YYWNCT
3 QR 113 K 19FEB 2 DXBDOH HK1 2155 2155 19FEB E QR/YYWNCT
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK13FEB/DOHQR2900//ETQR
6 FA PAX 157-4810015531/ETQR/QAR1140.00/13FEB08/DOHQR2900/7777
7722/S2-3
7 FB PAX 1300011629 TTP/T1/ET OK ETICKET/S2-3
8 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3
9 FM *M*0
10 FP CASH
11 FV QR
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Amadeus Qatar W.L .L - 106 - Amadeus Reservation & Ticketing
3- MARKET FARE AN E-TICKET IN GRAPHIC MODE:
Following are the steps to issue an electronic ticket for Market fare in graphic mode.
Step 2 – Price the PNR with force pricing entry, enter: FXP/L-BEE3M3
FXP/L-BEE3M3
01 MARKETFARE/ETKT
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
LON QR 0011 V V 15MAR 0740 BEE3M3 20
DOH QR 0002 V V 19APR 2130 BEE3M3 20
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Amadeus Qatar W.L .L - 107 - Amadeus Reservation & Ticketing
Step 4: – Display TST in Graphic mode, enter: or TQT/T1 or TQT/Tn (n=TST Number)
System Response:
Step 6: Insert not valid after and not valid before as per the fare validity.
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Amadeus Qatar W.L .L - 108 - Amadeus Reservation & Ticketing
Step 9:Insert Commission Value: 0
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Amadeus Qatar W.L .L - 109 - Amadeus Reservation & Ticketing
Step 15: – To issue E-ticket, enter: TTP/P1/ET or TTP/T1/ET
System Response:
--- TST ---
RP/DOHQR2900/DOHQR2900 OC/PR 13FEB08/1442Z YYWVL3
1.MARKETFARE/ETKT
2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YYWVL3
3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YYWVL3
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK13FEB/DOHQR2900//ETQR
6 FA PAX 157-4810015532/ETQR/13FEB08/DOHQR2900/77777722/S2-3
7 FB PAX 1300011630 TTP/T1/ET OK ETICKET/S2-3
8 FE *M*VALID ON QR ONLY
9 FM PAX *M*0/S2-3
10 FP PAX NR+CASH/QAR2740.00/S2-3
11 FT PAX NRQ01800/DOHR002/S2-3
12 FV PAX QR/S2-3
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Amadeus Qatar W.L .L - 110 - Amadeus Reservation & Ticketing
4- MARKET FARE AN E-TICKET IN NON-GRAPHIC MODE:
Following are the steps to issue an electronic ticket for Market fare in non-graphic mode.
Step 2 – Price the PNR with force pricing entry, enter: FXP/L-BEE3M3
FXP/L-BEE3M3
01 MARKETFARE/NONGR*
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
LON QR 0011 V V 15MAR 0740 BEE3M3 20
DOH QR 0002 V V 19APR 2130 BEE3M3 20
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Amadeus Qatar W.L .L - 111 - Amadeus Reservation & Ticketing
Step 4: Insert not valid after and not valid before as per the fare validity.
System Response:
TST00001 DOHQR2900 RR/13FEB M 3 OD DOHDOH SI
T-E
FXP/L-BEE3M3
1.MARKETFARE/NONGRAPHIC
1 DOH QR 011 V 15MAR 0740 OK BEE3M3 15JUN 20K
2 O LHR QR 002 V 19APR 2130 OK BEE3M3 22MAR12JUN 20K
DOH
FARE F QAR 6320.00
TX001 X QAR 480.00YQAC TX002 X QAR 40.00QAAP TX003 X QAR
290.00GBAD
TX004 X QAR 130.00UBAS
TOTAL QAR 7260.00
DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000
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Amadeus Qatar W.L .L - 112 - Amadeus Reservation & Ticketing
Step 7:Insert Form of payment: FP NR+CASH/QAR2740.00
--- TST ---
RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1446Z YZZ99N
1.MARKETFARE/NONGRAPHIC
2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YZZ99N
3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YZZ99N
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK13FEB/DOHQR2900
6 FP NR+CASH/QAR2740.00
7 FT NRQ01800/DOHR002
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Amadeus Qatar W.L .L - 113 - Amadeus Reservation & Ticketing
Step 10:Insert Endorsement / Restriction: FE VALID ON QR ONLY
--- TST ---
RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1446Z YZZ99N
1.MARKETFARE/NONGRAPHIC
2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YZZ99N
3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YZZ99N
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK13FEB/DOHQR2900
6 FE *M*VALID ON QR ONLY
7 FM *M*0
8 FP NR+CASH/QAR2740.00
9 FT NRQ01800/DOHR002
10 FV QR
System Response
--- TST ---
RP/DOHQR2900/DOHQR2900 OC/PR 13FEB08/1456Z YZZ99N
1.MARKETFARE/NONGRAPHIC
2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YZZ99N
3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YZZ99N
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK13FEB/DOHQR2900//ETQR
6 FA PAX 157-4810015533/ETQR/13FEB08/DOHQR2900/77777722/S2-3
7 FB PAX 1300011631 TTP/T1/ET OK ETICKET/S2-3
8 FE *M*VALID ON QR ONLY
9 FM *M*0
10 FP NR+CASH/QAR2740.00
11 FT NRQ01800/DOHR002
12 FV QR
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Amadeus Qatar W.L .L - 114 - Amadeus Reservation & Ticketing
DISPLAY AN E-TICKET RECORD:
To display an e-ticket record, when there is only one FA/FHE in the PNR, enter: TWD
To display an e-ticket record for a specific FA/FHE element, by the line number,
enter: TWD/L5
For Example:
--- TST ---
RP/DOHQR2900/DOHQR2900 AA/SU 23MAR05/0817Z 2IKOJZ
1.AMADEUS/ETICKET
2 BA 124 F 12MAY 4 DOHLHR HK1 2320 0635 13MAY E BA/ AFK7ZE
3 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
4 TK OK21MAR/DOHQR2900//ETBA
5 FHE 125-2229316023 ( Manually Entered for Training Purpose )
6 FB PAX 2100005482 TTP/T1/ET OK ETICKET/S2
7 FM *M*7
8 FN PAX 790608040820802/S2
9 FP CASH
10 FV BA
Response:
TKT-1252229316023 RCI- 1A LOC-ZZ9F2W
OD-DOHLON SI- FCMI-0 POI-DOH DOI-21MAR05 IOI-00007000
1.AMADEUS/ETICKET ADT ST
1 ODOH BA 124 F 12MAY 2320 OK FOW OÍ==== 12MAY 40K
LHR
FARE F QAR 7590.00
TAX QAR 30.00QA
TAX QAR 80.00YQ
TOTAL QAR 7700.00
/FC DOH BA LON2085.16NUC2085.16END ROE3.640000
FP CASH
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Amadeus Qatar W.L .L - 115 - Amadeus Reservation & Ticketing
L LIFTED/BOARDED X PRINT EXCHANGED
OR
(b) - Without PNR:
System response
TKT-1254810001471 RCI- 1A LOC-2TZFFS
OD-DOHDOH SI- FCMI-0 POI-DOH DOI-25JAN06 IOI-77777722
1.AMADEUS/MR ADT ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME O Í===== 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K
DOH
FARE F QAR 3250.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3910.00
/FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP INV
3- VOID AN E-TICKET:
To void an E-ticket, Enter: TWX
System response
OK ETKT RECORD UPDATED SAC- 125PEW18OAZWF
SALE IS CANCELLED IN REPORTING SYSTEM Í========
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Amadeus Qatar W.L .L - 116 - Amadeus Reservation & Ticketing
4- Display an E-Ticket Record
OR
(b) - Without PNR:
System response
1.AMADEUS/MR ADT ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME V Í===== 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME V 15FEB 23K
DOH
SAC- 125PEW18OAZWF
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Amadeus Qatar W.L .L - 117 - Amadeus Reservation & Ticketing
REISSUE TICKET
Before commencing a reissue in Amadeus you will require the new base fare, taxes paid on the
original ticket, the breakdown of any new taxes to be collected reissue fee requirements and the
total additional collection, if any. If you are unsure of these, Please contact the validating carrier
for confirmation.
1) Retrieve the PNR and amend the itinerary. Cancel any segments, which are not required.
2) Delete any old TST's using the commands then re-price any non-flown segments to be
included on this ticket using the FXP entries.
You may have to use the l override if the system will not auto price (eg) FXP/L-QEE4MQR1
3) Amend the TST using the TTK / TTI update command applying the following codes.
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Amadeus Qatar W.L .L - 118 - Amadeus Reservation & Ticketing
STEPS TO REISSUE ELECTRONIC TICKETS
TST displayed in graphic Mode, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)
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Amadeus Qatar W.L .L - 119 - Amadeus Reservation & Ticketing
Passenger would like to travel later and change the schedule, in this case reissue the issued
ticket without additional collection as per the fare conditions.
Step 1 – Change the reservation as per required dates in existing PNR or create a new PNR.
Step 2 – Price the PNR as per the new itinerary, enter: FXP
FXP
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Amadeus Qatar W.L .L - 120 - Amadeus Reservation & Ticketing
*2*TICKET STOCK RESTRICTION
FXT02/P1
01 NOADC/PUBLI*
Step 4 – Save the itinerary pricing as per required fare, enter: RFADMIN; ER
Step 5 – Display TST in Graphic mode, enter: or TQT/T1 or TQT/Tn (n=TST Number)
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Step 6: Click on Exchange icon
Step 8 – Display TST in Graphic mode, enter: or TQT/T1 or TQT/Tn (n=TST Number)
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Note: . If the fare does not match with the original issued ticket change the fare, taxes and fare
calculation as per your requirements.
Step 9: Update the published fare as per required published fare QAR790.00 and Total amount
should be QAR0.00 (No additional collection).
Step 10: Fill Not Valid After for all coupons and Not Valid before as per the fare validity.
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Amadeus Qatar W.L .L - 123 - Amadeus Reservation & Ticketing
Step 12: Click on update to save the changes in the TST
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Amadeus Qatar W.L .L - 124 - Amadeus Reservation & Ticketing
Step 17 – Save the issued ticket number, entry: RF ZAFAR ; ER
Note: First available ‘’O’’ status of the displayed e-ticket record is coupon ‘’1’’, which represent as
‘’E1’’ . If first available ‘’O’’ status of the displayed e-ticket is coupon ‘’2’’, it would represent as
‘’E2’’.
FO157-4810015524E1DOH11FEB08/77777722/P1/S2-3
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Amadeus Qatar W.L .L - 125 - Amadeus Reservation & Ticketing
System Response:
TICKET REVALIDATION/REISSUE IS RECOMMENDED
--- TST ---
RP/DOHQR2900/DOHQR2900 RR/SU 11FEB08/0613Z 4BRJ3H
1.NOADC/PUBLISHED FARE
2 QR 110 K 17FEB 7 DOHDXB HK1 1300 1505 17FEB E QR/4BRJ3H
3 QR 111 K 22FEB 5 DXBDOH HK1 1700 1700 22FEB E QR/4BRJ3H
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK11FEB/DOHQR2900
6 FHE PAX 157-4810015524
7 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3
8 FM *M*0
9 FO PAX 157-4810015524DOH11FEB08/77777722/157-48100155240E1
/S2-3
10 FP O/CASH
11 FV QR
Step 21: – Display issued e-ticket record before issuing the new e-ticket, entry: TWD/L6
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Amadeus Qatar W.L .L - 126 - Amadeus Reservation & Ticketing
OK ETICKET
System response
--- TST ---
RP/DOHQR2900/DOHQR2900 OC/PR 11FEB08/0615Z 4BRJ3H
1.NOADC/PUBLISHED FARE
2 QR 110 K 17FEB 7 DOHDXB HK1 1300 1505 17FEB E QR/4BRJ3H
3 QR 111 K 22FEB 5 DXBDOH HK1 1700 1700 22FEB E QR/4BRJ3H
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK11FEB/DOHQR2900//ETQR
6 FA PAX 157-4810015525/ETQR/QAR0.00/11FEB08/DOHQR2900/7777772
2/S2-3
7 FHE PAX 157-4810015524
8 FB PAX 1100011623 TTP/T1/ET OK ETICKET/S2-3
9 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3
10 FM *M*0
11 FO PAX 157-4810015524DOH11FEB08/77777722/157-48100155240E1
/S2-3
12 FP O/CASH
13 FV QR
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Amadeus Qatar W.L .L - 127 - Amadeus Reservation & Ticketing
For example, the following PNR ticketed on MEE7 fare bases with fare as QAR 430 and taxes as
QAR280YQ, QAR40QA, and QAR30BH.
--- TST ---
RP/DOHQR2900/DOHQR2900 OC/PR 7FEB08/1650Z 3GB5OK
1.NOADC/CRYPTIC ENTRIES
2 QR 150 H 10FEB 7 DOHBAH HK1 0115 0200 10FEB E QR/3GB5OK
3 QR 151 H 14FEB 4 BAHDOH HK1 0630 0715 14FEB E QR/3GB5OK
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK07FEB/DOHQR2900//ETQR
6 FA PAX 157-4810015519/ETQR/QAR780.00/07FEB08/DOHQR2900/77777
722/S2-3
7 FB PAX 0700011617 TTP/T1/ET OK ETICKET/S2-3
8 FM *M*0
9 FP CASH
10 FV QR
TST displayed in cryptic Mode, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)
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Amadeus Qatar W.L .L - 128 - Amadeus Reservation & Ticketing
Passenger would like to travel later and change the schedule, in this case reissue the issued
ticket without additional collection as per the fare conditions.
Step 1 – Change the reservation as per required dates in existing PNR or create a new PNR.
TICKET REVALIDATION/REISSUE IS RECOMMENDED
--- TST ---
RP/DOHQR2900/DOHQR2900 RR/SU 7FEB08/1651Z 3GB5OK
1.NOADC/CRYPTIC ENTRIES
2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK
3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK07FEB/DOHQR2900
Step 2 – Price the PNR as per the new itinerary, enter: FXP
FXP
01 NOADC/CRYPT*
Step 3 – Save the itinerary pricing as per required fare, enter: RFADMIN; ER
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Step 4 – Exchange indicator for reissue, enter: TTK/EXCH/T1
System Response
T P/S NAME TOTAL FOP SEGMENTS
1 .1 NOADC/CRYPTIC ENTRIES QAR 0.00 2-3
DELETED TSTS
1 A NOADC/CRYPTIC ENTRIES QAR 780.00
Step 5:TST displayed in cryptic Mode, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)
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Step 5: Manually Enter: Validating carrier: FVQR
--- TST ---
RP/DOHQR2900/DOHQR2900 RR/SU 7FEB08/1654Z 3GB5OK
1.NOADC/CRYPTIC ENTRIES
2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK
3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK07FEB/DOHQR2900
6 FM *M*0
7 FP O/CASH
8 FV QR
System Response
TICKET REVALIDATION/REISSUE IS RECOMMENDED
--- TST ---
RP/DOHQR2900/DOHQR2900 RR/SU 7FEB08/1655Z 3GB5OK
1.NOADC/CRYPTIC ENTRIES
2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK
3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK07FEB/DOHQR2900
6 FHE PAX 157-4810015519
7 FM *M*0
8 FP O/CASH
9 FV QR
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Amadeus Qatar W.L .L - 131 - Amadeus Reservation & Ticketing
Step 9 – Display the issued e-ticket record, entry: TWD / L6
Note: First available ‘’O’’ status of the displayed e-ticket record is coupon ‘’1’’, which represent as
‘’E1’’ . If first available ‘’O’’ status of the displayed e-ticket is coupon ‘’2’’, it would represent as
‘’E2’’.
FO125-4810015519E1DOH07FEB08/77777722/P1/S2-3
System Response:
TICKET REVALIDATION/REISSUE IS RECOMMENDED
--- TST ---
RP/DOHQR2900/DOHQR2900 RR/SU 7FEB08/1657Z 3GB5OK
1.NOADC/CRYPTIC ENTRIES
2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK
3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK07FEB/DOHQR2900
6 FHE PAX 157-4810015519
7 FM *M*0
8 FO PAX 157-4810015519DOH07FEB08/77777722/157-48100155192E1
/S2-3
9 FP O/CASH
10 FV QR
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Amadeus Qatar W.L .L - 132 - Amadeus Reservation & Ticketing
Step 12 – Display the issued e-ticket record, entry: TWD / L6
OK ETICKET
System Response:
--- TST ---
RP/DOHQR2900/DOHQR2900 OC/PR 7FEB08/1658Z 3GB5OK
1.NOADC/CRYPTIC ENTRIES
2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK
3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK07FEB/DOHQR2900//ETQR
6 FA PAX 157-4810015520/ETQR/QAR0.00/07FEB08/DOHQR2900/7777772
2/S2-3
7 FHE PAX 157-4810015519
8 FB PAX 0700011618 TTP/T1/ET OK ETICKET/S2-3
9 FM *M*0
10 FO PAX 157-4810015519DOH07FEB08/77777722/157-48100155192E1
/S2-3
11 FP O/CASH
12 FV QR
DOCUMENT BANK
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Amadeus Qatar W.L .L - 133 - Amadeus Reservation & Ticketing
Display the Document Bank for Paper Ticket: TSD
Display E-Ticket Stock: DSLD/K/AE/DOHQR2120
Register Documents or Load Stock TSM/A1/3702601001C5-3702601200(Last Ticket without Check Digit)
OR
TSM/A1/3702601001C5-25 (Total number of Tickets 250)
Delete remaining Documents in a stock range: TSX/A1/X
Manually Void a Ticket Number3854671200: TSN/A1/201/V (To Void Ticket #200)
Display Ticket Delivery Mechanism (TDM) : TZD
Display (TDM) for specific Printer: TZD/TB09175
Start the Ticket Delivery Mechanism (TDM): TZSTART
Start the (TDM) for specific Ticket printer: TZSTART/TB09175
Stop the Ticket Delivery Mechanism (TDM): TZSTOP
Purge the Ticket TZ PURGE
PRINT QUEUE
Display Items on the Print Queue: PQD/A1
Opens the Print Queue: PQO/A1
Close the Print Queue: PQC/A1
Delete Items from the Print Queue: PQX/A1/001
Prints specific Items on the Print Queue: PQN/A1/003
Rearranges Items on the Print Queue: PQR/A1/005/003
SALES REPORT
Summary Sales report for the Past Period TJS/SOF/H-1
Item Sales report for the past period TJI/SOF/H-1
Summary Sales report for the period before the past period TJS/SOF/H-2
Item Sales report for the period before the past period TJI/SOF/H-2
Daily Summary Sales report for current date TJD/SOF
Daily Summary report for Specific date TJD/SOF/D-02JUL
Daily Summary report for specific date range TJD/SOF/D-02JUL05JUL
Daily Query Sales report for current date TJQ/SOF
Daily Query report for specific date TJQ/SOF/D-02JUL
Query report for specific date range TJQ/SOF/D-02JUL05JUL
Transaction Report for sequence Number 13 from
the Query Report TJQ/I-13
Query Report of E-Tickets for date range: TJQ/SOF/D-02JUL05JUL/QTC- TKTT
Query Report unused voided e-tickets TJQ/SOF/D-02JUL05JUL/QTC-CANN
Query Report for specific airline TJQ/SOF/D-02JUL05JUL/QVP-BA
Net Remit report TJN/SOF/D-01JUL31JUL
Transaction Report by Ticket stock Number TJT/ TK-4510000300
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Amadeus Qatar W.L .L - 134 - Amadeus Reservation & Ticketing
Step 1 : Display Query Report : TJQ/SOF
Step 2 : Identify the Ticket Number and Sequence Number
Step 3: Enter TRDC/00001423 (Sequence Number)
Step 4: Display Query Report and Check the document shows CANX
VOIDING AN E-TICKET:
Step 1 : Display e-ticket Record: TWD/TKT125-4800564781
Step 2 : Check the status of the e-ticket it should be ‘’O’’
Step 3: Enter TWX
Step 4: Display Query Report and Check the document shows CANX
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