ITIL v3 Foundation Quint 7 Glossary of TermsGlossary of Terms MmITIL® V3 Glossary v3.1.24, 11 May 2007 ‘Acceptance to Alert ITIL® Glossary of Terms, Definitions and Acronyms. ‘ccoptance Formal agrooment thatan IT Senco, Process, Pan, or otter Delverabe s compl, accurate, Reliable and mei ts specified Requrements. Acceptance is usualy preceded by Evaluation o Testing andis often requred before proseeding to the net stage ofa Project Procese See Sevice Acceptance Criteria ‘Management {Service Operation) Me Process response for alwing USES tomate uoe of IT Services, data, of aher Assets Acoass Management reps to protect tne Content, rtegty ane Avaabity Of Asses DY tensuring tat ony author Users are able to accessor madly the ‘Maragerent or lontty Management ‘Recount Monoger (Sorvco Stratogy) A Roo that's vory similar to Busnoes Roitionchip Manager, but neudes more commercial aspects, Mest commonly used [Asso Acoess Management sometimes tered to a8 RIS | \whon dealing wth Extra Customers. | ‘ecounting ‘Accredited ‘Acve Montorng {Service Strategy) The Process responsible for ertivng actual Costs of alvoringT Sercos, comparing foo wih bused cass, and ‘managing vronce tom the Budget Oily authored to cary outa Rte. For exam an Accredited ‘body may be authorised fo provi traning ore conduct Audts. {Service Operation) Wontoring of @ Configuration item oe an IT Service ‘hatuses automated regular checks to Gover the cure stats. See Passive Mentoring Actwity A self actions designed to achiewe a particular result Activites ae Usually dotined as prt of Processes o¢ Plans, and are docuronted Procedures, ‘Ages Senico | (Service Design) A synonyn fr Sarvice Hours, cammmanty used Time formal clesiatons of Avalaity. See Dowie ‘Agreement ‘ADacsnent that deserbes a formal understanding alwaen two oF ‘more partes. An Aaeement is nt egal binding, unless for past of 2 eontact | See Senice Level Aaeement, Operational Level Agreement ‘ert (Service Operation) A warning that atheeshold has been reached Somathing has change, ora Falurehas occured. Aerts ae flo ‘eated and managed by System Management ons end arranged by the Event Management Process.