ITIL v3 Foundation Qui Service Asset and Config Management Main Goals and Objectives Provide accurate Configuration records Define and Control Cis L a EDEN Protect afd Ensure intogrity The purpose of Seve Asse and Gntguatin Maragerent(SACM)i retoal tho top of Sarvice Azcats and Cotiguration ems (ana where appropriate, those of ustrare) tough the Service Life Cyct Place TT escete and dacigraiad Configuration lime within the Seniee Lile Cycle under Cantiguaten Management Ensure tho inogry of the ascot and configurations required to contol the services and IT Infrastructure by esibishing and maintaining an accurate and complota configuration management system, Support efit and efocive businass and service management processes by providing accurate information about assls and Confguraton iam. Tho goal of Service Assot and Configuraton Managemont is to provida a legal model of the IT Inactucture corelating IT sores ard erent IT components (phyecal oie, le) noeded to dolor “he objective sto define and contol te components of serves and infrastructure and mainsin accurate anigurtion rcores, This enales an organization to comply with corporate governance requirements envel ssesat be, opie fs cone, nanoectange an rears techy andresove nein ar problems taster © Copyright 2007, ut Winton Racaod Panes -23Service Transit Service Asset and Config Management | Key Concepts = Asset ‘+ Any component of a business process + Process (Change Management) «Organization (Experience, Reports) + People, information, Applications, Infrastucture + Financial Capital | = Configuration Item ‘Any asset being a service component, or other item under control of Configuration Management’ ne au ‘A Configuration iter isan asset, servic component or cher em which sor wil be, under the contol of Coniston Management, Gniguration ams may vary wal n come, size end type, rangng em Snventie sence cr sysom inclaing al hardware, soRware, docunerdaton ard suppor staf fo 8 Snale eftraro module ofa minor hraware component CConfigation tems should be salctd using atailzad selection crea, sd hen grouped classed and identi n uch a way tat toy are manageatie and Wacetle tvoushoui te Service Lite Cycle Pogo 3-24 (© Copyiah 2007, Quint Welingon RenoITIL v3 Foundation Quint Service Asset and Config Management Configuration Management System (CMS) = System used to manage the information under SACM ‘+ Details of all the component of IT Infrastructure + Maintain relationships + Configuration Management Databases (CMDB) + Automated tools ‘To manoge large_and complce IT sonicas and infastuctures, Service Asset and Configuration Management require the uso ofa Supporing system krown as the Configuration Management Systm (eM ‘The Configuration Mansgoment System holds the infrmation for Cle within the designated scope. Some cf hse tems wil Rave felled specications er las that conan the contants af the tam (01, star ‘ocumen photograph} For example @ Sore Cl wil cli the dete such 8 suppl, cost, purchase ‘ato and renewal dao for Ines and matonence contracts and th elated documentation euch a6 SLAS ‘sd underpinning contacts ‘The CMS maintains the relaonsize between all aervice components and any related Inelden, Probleme, Know E'rors, Change ane Release decimentsion nd may slsacanin corporate data but mployone, Suppl, lostans ardboiness units, customers and ure, [AL the data level, the CMS may take data rom several physical Conguraton Management Databases (CxO) whic ogotnor conte fodorated CMDB. Other data sovreos wil aso plop nfo the CMS such 88" fhe Datiitve Media Livaries. The CMS wil prodde accass io tan ascet Inventors whoreter Dossier thn eupicating dts, ‘Automated procoseo fo load and update the Configuration Managamrt Databaso should bo devslopod lahore posebie e9 oslo redica emore a opsmuze coe. Dazovery tol, Inventory and aut too, ‘rte ejetoms and network managomunt tes can bo infrfacod fo the CMS. These fos can bo ueod ‘ally to populate 3 CMDB, and subsequent to compare te aca ius conkguraon wih the information Sid eeconde sored inthe CNS.