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  • Book 1

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    anshuman
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    The document contains a schedule listing dates from October 12th to October 24th. Each date has a topic name related to business strategies or processes. Examples include "Internet strategies", "Environmental Strategies", and "Six sigma for Service process improvement". Each topic is associated with a case study example of a company that utilizes or could benefit from the strategy, such as "Peoplesupport.Com", "Delta Air Lines", and "Ritz-Carlton".

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    The document contains a schedule listing dates from October 12th to October 24th. Each date has a topic name related to business strategies or processes. Examples include "Internet strategies", "Environmental Strategies", and "Six sigma for Service process improvement". Each topic is associated with a case study example of a company that utilizes or could benefit from the strategy, such as "Peoplesupport.Com", "Delta Air Lines", and "Ritz-Carlton".

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato XLSX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    14 visualizzazioni2 pagine

    Book 1

    Caricato da

    anshuman
    The document contains a schedule listing dates from October 12th to October 24th. Each date has a topic name related to business strategies or processes. Examples include "Internet strategies", "Environmental Strategies", and "Six sigma for Service process improvement". Each topic is associated with a case study example of a company that utilizes or could benefit from the strategy, such as "Peoplesupport.Com", "Delta Air Lines", and "Ritz-Carlton".

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato XLSX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 2

    DATE

    12-Oct-11 12-Oct-11 13-Oct-11 13-Oct-11 17-Oct-11 18-Oct-11 19-Oct-11 19-Oct-11 20-Oct-11 20-Oct-11 21-Oct-11 21-Oct-11 24-Oct-11

    TOPIC NAMES
    Internet strategies Environmental Strategies Managing Service experiences The front-office, back-office interface Off shoring & outsourcing Yield management Inventory management in services Waiting time management Analysing process Service quality Six sigma for Service process improvement Advanced models: Data Envelopment Analysis Advanced Models: Scoring Systems

    CASES
    Peoplesupport.Com Delta Air Lines PY & Dame Future Bank Everdream Motherland Air Ks Grocery Oregon Department Ritz-Carlton Zc Sterling Nashville National Bank MBA Savings & Loan

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