Abstract

Business environment conditions are likely to witness increasing volatility in the coming years. To balance the local and global challenges the economies, including India are relying more on the service sector throughout the globe. The educational services come at the core while setting the pace for rest of the economy. Education services as such are intangible and evaluation of the same is obtained normally by judging the content and the delivery system, as precise standardization is difficult. Competitive advantage and professional excellence in turn fundamentally depends upon the skills of the educational administrator and the prevailing organizational climate. The study explores how in the educational service sector, the problems are largely solved by cognition and logic, conflicts are handled with a positive attitude, collaborative style. The prevailing organisational climate has been found conducive to performance and the interaction between the two is more significant on collective basis rather than individual basis.

ACKNOWLEDGEMENT

I would like to take this opportunity to thank Shri ____________, Prof. YCMOU, Mumbai for being my guide in preparing this project. I express my sincere gratitude for his valuable suggestions and encouragement during the preparation of this report. I am also grateful to him for enhancing my understanding on Organizational Climate and Leadership, by widening my knowledge in general about the contents of the report and / or by providing constructive feedback.

I would also like to thank my External Guide Sri.___________ without whose assistance my dream of holding this prestigious degree would have been unfulfilled.

I would also like to extend my sincere thanks to the librarian, Sri__________ , YCMOU, Mumbai, who guided me through the wide variety of books to get the desired information.

I have benefited immensely by referring to many books and publications. I express my gratitude to such authors, publications, publishers and institutions. I feel

honoured in presenting my gratitude to the institute for giving me this wonderful opportunity.

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