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FOR
REFERENCE GUIDES
TERMINOLOGY
LD 20 PRINTING INFORMATION
LD 95 CHANGING NAMES
TROUBLE SHOOTING
ENABLING PHONES
TO LOG IN/LOG OUT OF THE PBX:
It is very important you have the log on procedure correct. If you log in
incorrectly three times, the switch may not let you in for a predetermined time.
PERFORM TASKS
>
We will be using the following loads to perform routine changes to your PBX system:
LD 20 PRINTING INFORMATION
LD 95 CHANGING NAMES
CARD: Each card in the switch has a card in it. Analog and digital
cards have 16 ports or addresses on them. That means you can
have 16 phones programmed on each analog or digital card.
ANALOG: All fax machines and modems are analog devices. Single line
telephones are also analog. Analog phones and devices are
programmed on a different card than digital phones.
CONSOLE: The console is the main answering position for your company.
TRUNK: A trunk is a line that comes from the telephone company that
allows you to make calls.
LOAD OR
OVERLAY: A “Load” is a program you go into to access different
information. The Option 11 has over 100 loads. A load is
also called an overlay.
REFERENCE GUIDES
The Nortel manuals are commonly known as NTP’s or Northern Telecom Publications.
The most frequently used manuals are:
1) Feature documentation
2) Administration programs
3) System Messages
System error messages are sent when invalid information is sent to the PBX. Use
the “System Message” manual for a description of the error code.
REQ: CHG
TYPE: 2008
TN 6 1
SCH3928 -
TN **** WHEN YOU RECEIVE AN ERROR CODE, TYPE IN 4 STARS (****) TO GET
OUT OF THE CURRENT LOAD AND BACK TO THE > PROMPT
>ERR SCH3928 AT THE > PROMPT, TYPE IN ERR AND THE CODE
EXAMPLE: ERR SCH3928
THE SYSTEM WILL OUTPUT THE DESCRIPTION OF THE ERROR CODE
SCH3928
TN type does not match with the corresponding voice or data TN.
Severity: Info
LOAD 20 PRINTING INFORMATION
DNB:
TO PRINT THE TERMINAL NUMBER OR TN OF A DIRECTORY NUMBER OR DN
DN 2002
CPND
NAME MELISSA IRWIN
XPLN 13
DISPLAY_FMT FIRST,LAST
TYPE MIX
TN 024 0 01 02 MARP DES 1029 19 NOV 1998
TN 024 0 00 00 KEY 24 DES SSMAIN 12 JAN 1999
(2616)
TN 024 0 00 01 KEY 24 DES SSMAIN 12 JAN 1999
(2616)
TNB:
TO PRINT OUT A PROGRAMMED COPY OF A PHONE
TN 24 0 1 2
DATE
PAGE
DES
DES 1029
TN 024 0 01 02
TYPE 500
CDEN 4D
CUST 0
DN 2002 0 MARP
CPND
NAME MELISSA IRWIN
XPLN 13
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 4500
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 19
LNRS 16
XLST
SCI 0
CLS UNR DTN FBD XFA WTA THFA FNA HTA ONS
LPR XRA CWD SWD PUA MWA LPA XHA CCSD LNA TVD
CFTA SFA MRD C6A CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUA DPUA CFXA ARHA OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
SHL ABDD CFHD
USRD BNRD RTDD FAXD PGND FTTU
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR CFW 4
FTR SSU 0000
FTR PHD
FTR FDN 4500
FTR EFD 4500
FTR EHT 4500
DATE 19 NOV 1998
LUDN:
TO PRINT OUT A LIST OF ALL UNUSED DIRECTORY NUMBERS
LUU:
TO PRINT OUT A LIST OF ALL UNUSED VOICE PORTS AVAILABLE
TFC000
. TPYE IN STAD AND ENTER THE NEW TIME AND DATE IN THE FOLLOWING
FORMAT
DD MM YYYY HH MM SS (USE MILITARY TIME)
.STAD 31 10 1999 10 00 00
THE NEW DATE HAS BEEN SET TO SUN 31 10 1999 10 00 00
.****
LOAD 95 CHANGING NAMES
CND000
MEM AVAIL: (U/P): 1241910 USED U P: 130722 85543 TOT: 1458175
DISK RECS AVAIL: 364
CLS CTD DTN CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE
SET.
DTN = DIGITONE (REQUIRED FOR ALL ANALOG INSTRUMENTS)
CTD = CONDITIONALLY TOLL DENIED
UNR = UNRESTRICTED
OTHER FUNCTIONS ARE:
FNA = FORWARD NO ANSWER ALLOWED
HTA = HUNTING ALLOWED
LNA = LAST NUMBER ALLOWED
MWA = MESSAGE WAITING ALLOWED
LPA = LAMPING ALLOWED (USED ONLY IF MESSAGE LIGHT)
PUA = PICKUP ALLOWED (FOR CALL PICKUP)
EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET.
ITEM CLS LNA AT ITEM, TYPE IN THE PROMPT AND THE CHANGE
FDN XXXX ENTER THE EXTENSION WHERE THE PHONE WILL GO AFTER
4 RINGS. VOICE MAIL’S EXTENSION IS _____________
PRESS ENTER IF NONE
TGAR X PREVENTS DIRECT ACCESS TO TRUNK ROUTES; ALL PHONES
SHOULD BE ______
LDN PRESS ENTER
SSU XXXX ENTER THE SYSTEM SPEED CALL LIST (USUALLY 0000)
IF NONE, PRESS ENTER
SGRP PRESS ENTER
CLS UNR PUA FNA HTA HFA MWA LNA CNDA (EXAMPLE)
CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE
SET.
CTD = CONDITIONALLY TOLL DENIED
UNR = UNRESTRICTED
OTHER FUNCTIONS ARE:
FNA = FORWARD NO ANSWER ALLOWED
HTA = HUNTING ALLOWED
LNA = LAST NUMBER ALLOWED
MWA = MESSAGE WAITING ALLOWED
PUA = PICKUP ALLOWED (FOR CALL PICKUP)
HFA = HANDSFEE ALLOWED
CNDA = CALLING NAME DISPLAY ALLOWED (DISPLAY PHONES)
KEY 00 SCR 4000 TYPE IN SCR (SINGLE CALL RING) AND THE DIRECTORY NUMBER
MARP
CPND NEW TYPE IN NEW OR CHG TO ENTER THE NAME ON THE PHONE
NAME RODEN, KAREN TYPE IN THE LAST NAME, FIRST
DISPLAY_FMT PRESS ENTER
VMB PRESS ENTER
EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET.
SET COPY
REQ: CPY XX TYPE IN CPY AND THE NUMBER OF PHONES YOU WISH TO COPY
EXAMPLE: CPY 10
TPYE: XXXX FOR ANALOG SET TYPE 500
FOR A DIGITAL ENTER ONE: 2006, 2008 OR 2616
CFTN: 8 0 ENTER THE TN OF THE SET TO BE COPIED FROM
SYSTEM BACK UP
ENABLING PHONES