Nature of Technical Communication

Meenakshi Gupta

Objectives
Understanding the concept of communication The communication process The channels of communication Nature of technical communication Skills

Communication
Communication is the transfer of information and understanding from one person to another person. It is the way of reaching others with facts, ideas, thoughts and values. -Keith Davis

Communication- Meaning
Derived from the Latin word communicare (to share, to impart, or to commune) A dynamic interactive process Exchange of meaning and understanding Is symbolic

The Communication Process

Source

Encoding

Channel

Decoding Receiver

Feedback

Channels of Communication
Downward Upward Horizontal Diagonal

Communication Networks

Chain

Wheel

All Channels

Nature of Technical Communication

Is a transmission of technical and professional information from one individual to another Three important requirements of effective technical communication are: Subject competence Linguistic competence Organizational competence

1. 2. 3.

Forms of Technical Communication

Oral Vs. Written

Technical Communication Skills

Listening Speaking Wrting

Barriers to Effective Communication

Improper encoding Bypassing Frame of reference Physical distractions Psychological and emotional interference Intercultural Differences