Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
IVR
Customer Care Numbers Description Accessibility Accessible to all subscribers IVR with option to transfer to live agent Accessible to all subscribers IVR with option to transfer to live agent Calling Accessible to only post-paid subscribers SMS Request are received on email wecare@Airtel.com Calling Accessible to registered dealer lines/SMS to SWAP available
111
113
Data Helpdesk
131
Post-paid helpline
170
190
Dealer helpline
USSD
Customer Care Numbers *456*2# *140* recipient's number # *141*2*phone number# *141*3# *141*5# *141*701# *141*702# *141*703# *141*707# Description Free SMS Balance Call Me Back Family & Friends (To Add numbers) Family & Friends (To remove numbers) Family & Friends (To view numbers) Unity Tariff (Special) Unity Tariff (Smooth) Unity Tariff (Smart) Payphones- Migration Accessibility Available to all Subscribers Available to all Subscribers Available to all Prepaid Subscribers Available to all Prepaid Subscribers Available to all Prepaid Subscribers Available to all Prepaid Subscribers Available to all Prepaid Subscribers Available to all Prepaid Subscribers Available to all
(monthly) *141*708# *141*709# *141*710# *141*8*recipient's number# *141*712*1# *141*712*2# *141*712*3# *141*712*4# *141*712*0# *123# *126* recharge pin number# Youth Service Package-Truetalk Youth Service Package -Truetxt Youth Service Package (to opt out) Credit me Data Bundles (N5000 / 30days) Data Bundles(N10000 / 30days) Data Bundles (N500 / day) Data bundles (N1000 / 30days) Check Data bundle Usage Balance Confirmation Recharge card/voucher loading
Prepaid Subscribers Available to all Prepaid Subscribers Available to all Prepaid Subscribers Available to all Prepaid Subscribers Available to all Subscribers Available to all Subscribers Available to all Subscribers Available to all Subscribers Available to all Subscribers Available to all Subscribers Available to all Subscribers Available to all Subscribers
SMS
Customer Care Numbers Description Accessibility
send requirements to 190(Your Name <space> Contact number <space> mobile number you want to swap > old SIM SWAP VIA SMS SIM serial <space> new SIM serial number <space> old PUK number <space> New PUK number <space> mobile number of the new sim card Send the keyword "INTERNET <phone make> <phone model> to 232. E.g. To get settings for Nokia N90.
Send "internet Nokia N90" to 232 Send the keyword "WAP <phone make> <phone model> to 232. E.g. To get settings for Nokia N90. Send "wap Nokia N90" to 232 Send the keyword "MMS <phone make> <phone model> to 232. E.g. To get settings for Nokia N90. Send "mms Nokia N90" to 232