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L U C I N D A Y .

E VA N S
40 STILLWATER AVE APT# 6B
STAMFORD, CT 06902
HOME:(203) 274-6559
CELL:(203)-559-5438 • LCNDEVANS@YAHOO.COM

OBJECTIVE: CALL CENTER REPRESENTATIVE

KEY QUALIFICATIONS:

A highly accomplished motivated Customer Service professional with proven


track record of rapport-building, resourceful problem-solving and communication
skills." Has worked in customer service in a inbound call center for several years.
Maintained loyal friendly relationships with co-workers, and customers.

Interpersonal skills:

1. Has excellent communications both (verbal and written) skills

1. Skilled at prioritizing tasks and meeting deadlines

1. Developed a strong work ethic and takes work seriously

1. Good problem-solver that can handle customers’ complaints

1. Developed a good attendance record

1. Demonstrated outstanding customer service to ensure customer satisfaction,


resolving problems

Adaptive Skills:

1. Created friendly work relationships among clients, co-workers and employees

1. Detail-oriented; a quick learner that believes in getting projects done

1. Consistently work well with others

1. Maintained a positive attitude and enjoys helping people

Computer Skills:

Proficient in Microsoft word, excel, and Power Point and Type 45 wpm
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RELEVANT ACCOMPLISHMENTS:

1. Awarded for “Employee of the month” and served a customer based of 150

1. Exceeded a goal of five to six gold stars for Friendliness & Motivation

1. Participated in weekly credit card contests and has reached the credit card goal
up to 5 cards per day

1. Increased sales by 50% percent and reduced employee turnover

WORK HISTORY:

Domestic Violence Center, Stamford, CT 2007- present

Certified Counselor

Gap Kids Incorporated, Stamford, CT 2003-2004

Full-time Sales Associate

Pitney Bowes Corporation, Stamford, CT-previously

Call Center Representative

VOLUNTEER EXPERIENCE:

Trailblazers of Stamford, Stamford, CT 2005-2007

1. Community Outreach Volunteer-(Involved with youth programs)

1. Parent Workshops/support groups

1. Seminars/job fairs

EDUCATION:

West Hill High School, Stamford, CT-HS Diploma 1994-1997

Urban League of Southwestern Connecticut-

Certificate of Workforce Options program

Connecticut Information Technology of Institute-2006