DELHI METRO

23rd November 2010 Submitted to Dr. Manoj Kumar Srivastava Mishra A S 11 Karthik Raja A P A 45 Madhuri Gauba 50 Abha Maheshwari 51 Manpreet Singh Sumra 55

agenda


The Metro Project - An Overview  Operational Excellence  The Success Mantra  Learnings  times ahead

The Metro Project An Overview

Planning started in 1984 Started implementation in 1998 Implementation in 4 phases till 2021 Started as Corporation (Not Public Ltd)

Project Highlights
Phase Phase I Phase II Phase III Phase IV No. of lines Length (km) 3 15 11 8 65.10 128.06 112.17 108.50 Elevated Underground At grade No. of length (km) section (km) length (km) stations 47.43 94.13 NA NA 13.17 29.83 NA NA 4.50 4.10 NA NA 59 81 NA NA

Details of the Delhi Metro Network (as on March 31, 2010) Source: Delhi Metro Rail Corporation

Corporate Culture at DMRC

Dedication & Commitment to corporate mission Integrity Punctuality Targets are most sacrosanct Lean and Effective Professional Attitude No Inconvenience/endanger to citizens Ecological and Environment Friendly Dignity in Performing Duty Customer Pro-activeness

Rolling Stock New Initiatives

Ballast less tracks
Low

maintenance Low Vibration for passengers

Temperature control Higher maximum speed coaches Advanced braking system First 60 Coaches made in Korea, 180 made in BMEL, Blore

Technology Transfer

Commercial Operations
High ridership (creates high operational efficiency) Modification in time table Rescheduling of maintenance Concurrent recruitment & training operation & maintenance staff More trains in the long run

Commercialization of Project
Commercial space for rent for fast food stalls / other passenger requirements Corporate Product Advertising on Running Trains Cineplex and shopping mall (on development) IT Park in 6 hectares (on development) Grant for SEZ 2 million sq. ft. for retail, office & housing (expected)

Passenger Convenience Facilities

Token dispensing machines at busy terminals AFTS Automatic Fare Collection System Flap doors with smart cards Escalators Convenient interchange to other modes Metro Citizen Forum Familiarization of facilities 24 hrs online customer care Personal assist for physically challenged

Feeder Buses
In sufficiency in co-ordination
Congress

BJP Issues

120 Feeder busses CNG Busses Radio Taxi for Metro Commuters

Safety Measures
ATP Automatic Train Protection TETRA Radio Kits for communication Lowest Jerking World Class Advanced training on maintenance ISO 9001:2008

Security Measures
Dog Squads Strengthening bomb disposal teams Additional door frame metal detectors Dragon Lights Search Lights Awareness to commuters 32 lakh eyes
Unidentified objects Suspicious Persons Suspicious Activities

3000 Close Circuit Televisions

HR Management
Participative Discussion on day to day problems in weekly & monthly meet resolving of problems over the table Competency Building Time Management, Team Building, Motivational techniques Delivering the best Implementation of 6th pay commission for CDA pay scale, interim relief and revision for IDA pay scale Appreciation for devoted & dedicated performance PG Dip in Metro Technology & Management

Better working conditions

High-tech cooling plants in tunnels Air conditioned work environment for better
Performance

of engineers & workers Working of Tunnel Boring Machines

Ventilation fans for fresh air access Chiller plants for TBM (shaft & cutter head tool)

Environment Concerns
First Rail proj. in world to apply for Carbon Credits. Certified prevention of 90,000 tonne of CO2 UNFCCC TUV NORD Saved 1,12,500 MW Regenerative Braking Award from Ministry of Power
Energy

efficient lighting in stations & tunnels Optimized air-conditioning Solar Energy in Parking Lots

Carbon credits help in funding as well

Success Mantra
Plan-Execute-Review-Expedite-Re plan.
-

Detailing & Planning (approx. 6 months)

-

Tender (to pre-qualified parties; Sometimes Single party) All key dates mentioned in tender itself Provision of penalties if key dates are not met Standardization (e.g.: Station layout / design

Milestones marked and monitored. Decision making Empowerment to contractors

Targets Safety, No inconvenience to commuters, No cost and time overrun

Learnings
Project Management Supply Chain Management Process & Capacity Design Location & Layout Design Service Design Schedule Management Work Fore & Organization

Tough Roads Ahead

Narrow Escapes

But I have promises to keep, And miles to go before I sleep, - Robert Frost

Thank You
REFERANCES DMRC Directors Report 2008-09 India Brand Equity Foundation www.ibei.org Wikipedia Times of India Profs Case-let