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COMMUNICATION

4. EMOTIONAL DISTRACTION
‡ Emotional interference on the side of the receiver may cause misunderstanding ‡ Causes disruptive reception of the message. ‡ Misunderstanding happens.

5. Inadequate Feedback
‡ Delayed or judgmental feedback when the receiver pretends to have heard and understood the whole message ‡ Performance affected.

Overcome/Minimize barriers
‡ Observe and understand whenever a communication process has broken down ‡ Know the type of person you are communicating with

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