Questisonnaire

Gender -_________________ Age-_____ Occupation-_______________________

y Do you have any bank account?

Yes No

y If yes then specify

Private Bank Public Bank

y How would you rate the services of your bank?

Excellent Average Poor

y Have you borrowed any loan? Then specify

Private Public

y How was the paper work procedure for the loan?

Easy Difficult

y Were there any hidden charges?

Yes No

y Are you satisfied with that interest on your loan?

Yes No

y Do you get a regular information on when pay your dues from your bank?
Yes No

y Have you ever bothered by the bank for the payment of the loan?
Yes No

y What type of account do you have in the bank?

Saving A/C Salary A/C Current A/C Other A/C

y Are you satisfied with the paper work done for the Account?
Yes No

y Have you given any free offering with your bank account?
Locker Credit card FD OD

y Rate the following for the sales man / banker you communication with?

Awareness- Excellent Helpfulness- Yes

y Rate your bank?
Excellent Very good

very good No

Good

Average

Poor

y Have you got any suggestion to improve the bank services

. .