EXAM 2

Compared to other types of employees, Asian-Americans have a harder time obtaining non-technical jobs True Compared to other types of employees, Hispanics are more likely to be assumed to have less education. True The invisible barrier within an organization that prevents women from being promoted to top management positions is called the glass ceiling. True Unfair treatment in the work place on the basis of gender is a thing of the past False Federal law prohibits discrimination based on sexual orientation False Rivalry between competitors is potentially the most threatening force with which mangers must deal. True Cost advantages associated with large size are called economies of scale. True In good economic times, organizations find it more difficult to acquire resources False Removing entry barriers into foreign markets tends to decrease the amount of competition inthose markets False A tax that a government imposes on an imported good is known as a tariff True A routine decision is called a non-programmed decision. False Most day-to-day decisions in business are non-programmed decisions False A common reason for poor decision is that managers fail to specify the criteria that are important for making that particular decision True Errors that managers make over and over again without learning from their mistakes are known as heuristics False A member of a group challenges the decision that is being made by the group in an attempt to make the group think carefully about the pros and cons of a particular alternative. We say that this member of the group is playing the role of the devil s advocate True The last step in the planning process is to determine the organization s mission and goals False

EXAM 2

A broad statement of the organization s purpose, its products, and its customers is called a mission statement True A written set of instructions that describes the series of actions that a manager should take in a specific situation is called an SOP of the organization True Both programs and projects are examples of single use plans True Standing plans are useful in situations that involve programmed decisions True In the US, which of the following groups are expected to grow the most? Asians and Hispanics Which of the following is an important area for a manager to exercise distributive justice within the organization? All of the above - (allocation of Pay raises, promotions, office space, & job assignments) Ford Motor Co. assigns female engineers to an automobile design team to make sure that the needs of potential female customers are met in the design of the care. This is an example of: Managing diversity A manager assumes a number of things about a subordinate that are inaccurate just because that subordinate is an Asian female and All Asian women are like that. This manager is exhibiting: Stereotyping When a manager asks a subordinate for sexual favors in return for a promotion, what type of sexual harassment has occurred? Quid pro quo Which of the following is a threat from the global environment for a US company? Rising cost of fuel All of the following are examples of task environment of the organization EXCEPT: Sociocultural forces - (NOT Distributors, customers, competitors, suppliers) ABC Company has many suppliers for a particular input. ABC s bargaining position with those suppliers is: Strong The cost advantages that are associated with large organizations are known as: Economies of scale The preference of a customer for the products of a particular organization is known as: Brand loyalty Decisions that have been made many times in the past and for which managers have rules and guidelines as to how to make similar decisions in the future are known as: Programmed decisions

EXAM 2
A manager considers a limited sample of the potential alternative solutions for a problem and selects one that is acceptable instead of attempting to select the optimum solution. This type of decision is: Satisficing Christina performs a financial analysis of each alternative in order to determine which one is most likely to impact the organization s profitability. She is focusing on which criterion for decision-making? Economic Feasibility Mistakes in decision-making that some mangers make over & over again without learning from their mistakes are known as: Systematic Errors Escalating commitment to a managerial decision could ignore evidence that the project is: All of the above - (impractical, illegal, unethical, uneconomical) A broad statement of an organization s purpose, products, and customer base that differentiate an organization from its competitors is known as a: Mission statement When Fayol pointed out that the planning process for an organization should be an ongoing process in which managers refine previous plans and modify these plans at all levels of the organization, he was saying that he plans should have: Continuity Which plan of the organization contains top management s decision about the organization s mission, goals, strategy, and structure? Corporate-level plan Organizational plans that cover a time span of five or more years are typically referred to as ____plans Long-term plans Organizational plans that cover a time span of one to five years are typically referred to as ____ plans Intermediate term plans