INTRODUCTION FEATURES FORMS OF GRIEVANCES CAUSES METHODS OF REVEALING GRIEVANCES REDRESSAL OF GRIEVANCE IN INDIAN INDUSTRY

METHODS OF HANDLING GRIEVANCE PROCEDURE ADVANTAGES OF HAVING A GRIEVANCE HANDLING PROCEDURE 6/12/2011

FEATURES
1.A grievance refers to discontent or dissatisfaction with any aspect of the organization. 2.Discontent arise out of employment &not due to personal &family problems. 3.Discontent can arise due to real or imaginary reasons. The reasons for such a feeling may be valid or invalid, legitimate or irrational . 4. Discontent may be voiced or unvoiced. If not looked into promptly the employee feels a sense of lack of justice.

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IMAGINARY

FACTUAL (legitimate needs)

DISGUISED

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CAUSES
ECONOMIC
: Wages fixation : Overtime : Bonus : Wages revision

ENVIORMENT
: Bad physical conditions of work place : Non availability of tools /machines : Poor quality of raw material : Unfair rules : Lack of recognisation : Improper matching of worker with job : Tight production standards

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SUPERVISION
Favoritism Nepotism Caste affiliation Regional

WORK GROUP
Neglect Victimization Humiliation

PERSONEL MALADJUSTMENT
Excessive self esteem Impractical attitude to life

MISCELLANIOUS
Leave Transfer Promotion/demotion/discharges Seniority Medical facilities Fines Safety methods
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METHODS FOR REVEALING GRIEVANCES

OBSERVATION GRIEVANCES PROCEDURE GRIPE BOXES EXIT INTERVIEWS OPEN DOOR POLICY OPINION SURVEYS

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FOREMAN

REDRESSAL OF GRIEVANCE IN INDIAN INDUSTRY

National commission in labour suggests 6 steps

SUPERVISOR (48 hrs)

HEAD OF THE DEPARTMENT (3 days) GRIEVANCE COMMITTEE (7 days) MANAGER (3 days)

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UNION OFFICER

PRINCIPLES OF GRIEVANCE HANDLING PROCEDURE

Clarity Promptness Simplicity Training Follow up

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ADVANTAGES OF HAVING A GRIEVANCE HANDLING PROCEDURE

(a) The management can know employees feelings and opinions about the companys policies and practices (b) It keeps a check on supervisor's attitude and behaviour towards their subordinates. (c) It boosts up the moral of the employees (d) Employee gets a chance to ventilate his feelings
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