TUTORIAL 5

(On 21/02/2011)

1. Develop a simulation model in ARENA for a Bank with a single teller and customers
arriving with an interarrival time uniformly distributed between 1 and 8 minutes. The
service time of the teller is uniformly distributed between 1 and 6 minutes. Simulate
for 500, 1000, 1500, 2500, and 5000 customers and note down the performance
measures. Assume that the server works for 8 hours a day and 6 days a week. Take 5
replications.
2. What is the effect on the above model if the interarrival time changes to U (1, 10) and
service time changes to U (1, 8)? Note the performance measures with the same run
parameters.

3. Analyse the effect on the system in Question 1 if the management decides to install
two tellers at a time and

a) Individual queues for each teller

b) Single queue for both the tellers

Based on the simulation results, which type of queue gives better performance?

4. Parts arrive at two machine system according to an exponential interarrival time

distribution with a mean 20 minutes. Upon arrival, the parts are sent to machine 1 and
processed. The processing time distribution is TRIA (4.5, 9.3, 11.0) minutes. The
parts are then processed at machine 2 with a processing time distribution as TRIA
(16.4, 19.1, 21.8) minutes. The parts from machine 2 are directed back to machine 1
to be processed a second time (same processing time). The completed parts then exit
the system. Run the simulation for a single replication of 20,000 minutes to observe
the average number in the machine queues and the average part cycle time.
 TUTORIAL 6

(On 22/02/2011)

1. Parts arrive at a single machine system according to an exponential interarrival

distribution with mean 20 minutes; the first part arrives at time 0. Upon arrival the
parts are processed at the machine. The processing time distribution is TRIA (11, 16,
18) minutes. The parts are inspected and about 25% are sent back to the same
machine to be reprocessed (same processing time).

Run the simulation for 20,000 minutes to observe the average and maximum number
of times a part is processed, the average number of parts in the machine queue and the
average part cycle time (time from a part’s entry to the system to its exit after
however many passes through the machine system are required).

2. Travellers arrive at the main entrance door of an airline terminal according to an

exponential interarrival time distribution with mean 1.6 minutes, with the first arrival
at time 0. The travel time from the entrance to the check-in is distributed uniformly
between 2 and 3 minutes. At the check-in-counter, travellers wait in a single line until
one of the five agents is available to serve them. The check-in time in minutes follows
a Weibull distribution with parameters β = 7.76 and α = 3.91. Upon completion of
their check-in, they are free to travel to their gates.

(a) Create a simulation model, with animation (including the travel time from
entrance to check-in) of this system.

(b) Run the simulation for 16 hours to determine the average time in system,
number of passengers completing check-in and the average length of the
check-in queue.

3. Using the input analyzer, open a new window. Generate a new data file (use file –
Data file- Generate new) containing 50 points for an erlang distribution with
parameters: Exp. mean 12, k equal to 3 and offset equal to 5. Once you have the data
file, perform a Fit All function to find the best fit from among the available
distributions. Repeat the process for 500, 5000 and 25000 data points, using the same
erlang parameters. Compare the results of the Fit All for the four different sample
sizes.